MRM sept 2020

Date : September 5th 2020

Management Review Agenda V5 To comply with ISO9001:2015 clause 9.2.1 Management review inputs ATTENDEES : LBP, TPB, FM, SJ.

1.

2.

Topic

Comments

Action

The status of actions from previous management reviews;

Key pad entry system

Done

Kitchen Aircon

Done

Additional PSU’s in reception area

Done

Sef Verification

On hold until 2021 due to NMO not having time and private company are inept.

Brexit – The full extent of this will not be felt until Jan 2021 – we will review again then

To review in 2021

n/a

Dynamics. This is well underway and has already made a significant difference to the way we operate (in a beneficial way)

To continue to develop the system to fully fit our requirements.

Constant development.

n/a

changes in external and internal issues that are relevant to the quality management system;

Actionee

Deadline

Date : September 5th 2020

3. QUALITY OBJECTIVES REVIEW Information on the performance and effectiveness of the quality management system, including trends in; a. customer satisfaction and feedback from relevant interested parties; Customer Satisfaction b. Process performance and conformity of products and services

Topic 1. Customer Satisfaction

2. Customer Complaints

Comments Now we have started using Dynamics, there are no manual job sheets – so no more smiley faces on job sheets. We need to establish another way to gather this data that is not too onerous for the engineer or client

Action LP to discuss with developer

ONE – Driving complaint which resulted in James being sacked

3. Staff Accidents

NONE

4. Damage to customer property

NONE

5. Late Deliveries

ONCE AGAIN, THE ONLY LATE DELIVERIES WERE ORDERS CONTAINING Dini products, but the customer was fine.

Continue to monitor Dini deliveries, they will never improve so we must be realistic with our promises.

6. Non-conforming Product

Again – only from Dini,

Constant review

Actionee LBP

Deadline N/ A

Date : September 5th 2020

7. Warranty Returns

DINI AND SCAIME. ALL ADDRESSED

8. Workshop Errors

3 01018 01023 01639

9. Preventative Actions

Reviewed all and closed out all CA’s prior to meeting.

All were discussed.

10. Corrective Actions

Reviewed all and closed out all CA’s prior to meeting.

All were discussed.

11. Identifying & Managing Opportunities

12. Managing Contingency

We have been maximising on Avery’s inability to overcome the issue of managing site visits with Covid restrictions.

None – all have been closed out

Date : September 5th 2020 planning and Risks

13. the effectiveness of actions taken to address risks and opportunities (see 6.1.);

Dynamics

14. opportunities for improvement.

It is constantly evolving with improvements to make us more efficient

monitoring and measurement results; a.

External audit results;

b. Internal Audit results

c.

Internal Audit Assessment

d.

The performance of external providers;

No exteral audits this year so far

All completed,

Carry out Internal Audit Assessment

Reviewing Context of the Organisation IS Section 4.1 Still relevant to the organization and

Date : September 5th 2020 does anything need adding or removing?

IS Section 4.2 Still relevant to the organization and does anything need adding or removing?

The adequacy of resources; a) Facilities - Office

b)

IT / Software

c) Workshop

d) Vehicles

e)

Kitchen & WC Facilitiy

Sales Figures – a) New Goods

Date : September 5th 2020

b) Contract

c) Service / Repair

b)

A.O.B