Management Review Minutes 27th March 2019

Page 1

Management Review Agenda V3 To comply with ISO9001:2015 clause 9.2.1 Management review inputs 27th March 2018 Present: Lucy Bennett-Poole, Tony Bennett-Poole, Adam Grant, Fabian Makal & Sarah Jaffray

Topic 1.

The status of actions from previous management reviews;

Comments All outstanding items from Management Review held on 5th October 2018 confirmed as completed with comments below: Written process for trade approval now held until the Dynamics launch. TP leads confirmed as not fit for purpose, PWS are now producing our own which is proving a better option.

2.

changes in external and internal issues that are relevant to the quality management system;

Dynamics 365 is being sourced and will have a major impact on the business offering a cross function CRM. James from GCC Ltd completed a scoping exercise at PWS on 26 Mar19 looking at customization of certain areas to suit PWS requirements. Calibration data entered live by engineers has been requested. It was re-iterated that Customer Survey information entry will be key to building an accurate and comprehensive database. Giropes have a UKAS audit 27 & 28 Mar19, if this is successful then PWS will be able to issue UKAS certification for Bostik. Certificates will be issued under EU Law. Dynamics offers a cohesive flow in respect of calibration information with prepopulated previous readings that can be

Action

Actionee

No further action required

To be addressed upon Dynamics Launch.

LBP

Continue producing PWS alternative.

The quote from GCC is expected w/c 01 Apr19 from which senior management will then take a decision.

LBP / TBP

Giropes to inform us of the outcome of their audit. Brexit legislation changes must be considered.

LPB / TBP

Deadline


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