MRM Sept 21

Management Review Agenda V5 To comply with ISO9001:2015 clause 9.2.1 Management review inputs Topic 1.

The status of actions from previous management reviews;

2.

changes in external and internal issues that are relevant to the quality management system;

Attendees : LBP, TBP, FM, AD, RR. Appologies – SS.

Comments

Action

1.

Dynamics App -new version Reece to check and highlight any issues.

To be mentioned in QW

2.

Brexit an improved exchange rate has offset the additional costs involved. Consolidating orders has meant that some are taking longer to come in, this should be reflected in Q. This involves Scamie and Dini.

Actionee

RR

Deadline

3. QUALITY OBJECTIVES REVIEW Information on the performance and effectiveness of the quality management system, including trends in; a. customer satisfaction and feedback from relevant interested parties; Customer Satisfaction b. Process performance and conformity of products and services

Topic

Comments

1. Customer Satisfaction

Action

Actionee When sending a report out there should be al ink attached to the customer satisfaction survey.

2. Customer Complaints

James – Driving Alex – Driving

3. Staff Accidents

N/A

4. Damage to customer property

N/A

5. Late Deliveries

Scaime

Deadline FM / RR

Both cases were resolved.

Atex order cancelled

Dini(Robinsons order not processed)

6. Non-conforming Product

Dini (3590)Dynamics case number : 04797

Talk to Anton to resolve

FM

7. Warranty Returns

Dini paperwork is complicated so they send out new products, this has an environmental impact.

8. Workshop Errors

All received and closed

9. Preventative Actions

N/A

10. Corrective Actions

All received and closed

Cases should all be logged for repairs.

11. Identifying & Managing Opportunities

IAT Exhibition

RR to research footfall and opportunities etc.

12. Managing Contingency planning and Risks

Covid

All staff have now had 2 jabs.

Need to investigate / establish a new warranty return procedure

Self test kits are available

LBP / FM

RR

when needed.

13. the effectiveness of actions taken to address risks and opportunities (see 6.1.);

14. opportunities for improvement.

Covid

Very effective inoculations all done.

Loader Version

Create a process to follow (screenshots etc)

Dini Tools training (Software)

monitoring and measurement results; a.

External audit results;

b. Internal Audit results

c.

Internal Audit Assessment

d.

The performance of external providers;

17/09/2021 All Done

Carry out Internal Audit Assessment Dini (track e-mails to cases)

Reviewed and up to date.

Warranty issues need to be addressed

Reviewing Context of the Organisation IS Section 4.1 Still relevant to the organization and does anything need adding or removing?

Reviewed and up to date.

RR / FM

IS Section 4.2 Still relevant to the organization and does anything need adding or removing?

Reviewed and up to date.

The adequacy of resources; a) Facilities - Office

Office layout to be reconfigured.

New desks to be supplied.

All

Staffing levels to be increased. b)

IT / Software

RR to get a new laptop.

TB

Milestone to move over to the older server. c) Workshop

Tool kits to order

Oder 2 x RS kits

d) Vehicles

Investment in a new van

TB / LB P

e)

Kitchen & WC Facilitiy

Reconfigure kitchen and update appliances

Check availability rekitchen fitters

f)

Staffing

New Engineer needed

Advert has been temporarily paused due to work at Palletforce.

Sales Figures –

AD / FM

a) New Goods

b) Contract

c) Service / Repair

b)

A.O.B

Figures have improved from last year

New contract reminders have been sent out.

Print Sage reports

Some will need chasing up.

AD

RR

Run a report form Sage

LB P

Steve and Reece to get FLT licenses

Contact to organize

FM

Palletforce was discussed

RR to allocate resources through dynamics. Over time is available to include working at weekends.

RR