2020-16

ISO9001/2015 Internal Audit - SALE OF NEW GOODS PROCESS V1 Date

Thursday, February 6, 2020

Audit Number

2019 Q4 16

Name of Auditor

Fabian Makal

Scope & Objective of Audit

TO ENSURE THE PROCESS IS BEING FOLLOWED. TO AUDIT THE PROCESS AS WELL AS THE OPERATION TO ENSURE THE PROCESS IS SUITABLE AND SHOULD IT BE ALTERED.

JOB EXAMPLE Customer Name

Bostik

THE SALE OF NEW GOODS PROCESS 13b. SIGNED JOB SHEET FOR DELIVERY / INSTALLATION? 1. ENQUIRY IS RECEIVED - EITHER BY SERVICE QUOTE REQ, CALL IN OR GENERATED BY SALES. 2. WAS THIS A NEW CUSTOMER AND IF SO, WERE THEY ADDED TO THE SALES ACT DATABASE? 3. QUOTE PRODUCED VIA QUOTEWERKS? 4. QUOTEWERKS REF NO 5. QUOTATION ACCEPTED - METHOD 6. SAGE SALES ORDER RAISED CONTAINING CUSTOMER PO NUMBER? 7. SALES ORDER NUMBER 8. PURCHASE ORDER RAISED ON SUPPLIER OR PWS STOCK?

YES

GENERATED BY SALES

EXISTING CUSTOMER

YES PWS01994 EMAIL ORDER WITH PURCHASE ORDER NUMBER YES

3414 SUPPLIER

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9. PWS STOCK ADJUSTED ACCORDINGLY EITHER BY GOODS TAKEN FROM STOCK OR ORDERED IN AND ROTATED ON STOCK? 10. WORKS ORDER RAISED 11. ON COMPLETION OF JOB, WAS THE WORKS ORDER COMPLETED BY ENGINEER . THIS IS TO INCLUDE THE SERIAL NUMBERS OF ALL TRACEABLE ASSETTS 12. NUMBER OF TRACEABLE ASSETS ON JOB? TRACEABLE SERIAL NUMBER 13. HOW WERE THE GOODS DELIVERED? 14. INVOICE RASIED? 15. Invoice Number 16. NUMBER OF TRACEABLE ASSETS ON INVOICE? 17. DO THE TRACEABLE ASSETS ON INVOICE MATCH THE TRACEABLE ASSETS ON WORKS ORDER 18. SCALE ASSET ENTERED ON ACT AGAIN RELEVANT CUSTOMER INCLUDING ACCOUNTS SECTION 19. CUSTOMER SATISFACTION SURVEY RECEIVED? Evidence

Corrective Action Required

SUPPLIER

YES COMPLETED

1 0100782102

BY PWS ENGINEER - ON SITE INSTALLATION

YES 6563 1

YES

YES - COMPLETE

YES Quote PWSQ4209 Works Order 3414 Job sheet WO3414 Invoice 6563 No

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How have we related the ndings back to the standard?

The Sales Process is covered in section 8 of the Standard.

Speci cally 8.2. Therefore:The Audit process has established that sections 8.1 and 8.2 have been referenced and that the ndings are in line with the requirement of the standard.

Result of Audit

Pass

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3

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