The Plympton Community Magazine, April 2017

April 2017 | Area 2

PLUS!

K9 MEALS ON WHEELS We catch up with Shane and Tracy at their impressive hydrotherapy unit

SWAYE ELECTRICAL SERVICES Ashley Ward tells us how he ended up owning his own business at 27

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CREATIVE DIRECTOR Myles Lockwood myles@oracle.uk.net

Area 2

EDITOR Libbi Chapple libbi@oracle.uk.net ACCOUNT MANAGEMENT Myles Lockwood Emma-Jane Corry emma@oracle.uk.net SALES MANAGERS Myles Lockwood Emily Trace emily@oracle.uk.net GRAPHIC DESIGN Tom Coles Libbi Chapple Ellie Tyler EDITORIAL Libbi Chapple Sophie Hopkins PHOTOGRAPHY Tom Coles tom@oracle.uk.net SISTER MAGAZINE OM Plymouth www.omplymouthmagazine.co.uk

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The Plympton Community Magazine, Oracle Publications, Unit 5, Bowker House, Lee Mill, Nr. Ivybridge, PL21 9EF Copyright © 2017 The Plympton Community Magazine.

All rights reserved. Nothing in this magazine may be reproduced in whole or in part without the expressed written permission of the publisher. We have done our utmost to ensure that all the content is correct and accurate at the time of print, but we emphasise that Oracle Publications accepts no responsibility for any mistakes or omissions in this publication. All opinions expressed in The Plympton Magazine are that of the individual contributor and are not always shared by the publication.

Editor’s Note...

It’s April already! I can’t be the only one who thinks this year is absolutely flying by?! Although we have a few more chilly days ahead, the longer and lighter evenings are definitely something to be happy about.

Did you know April is National Autism Awareness Month? At OM we felt it was important to highlight this. You can read our article on page 26.

As always, we’ve been busy this issue speaking to lots of fantastic, local businesses. We sit down with Shane and Tracy at K9 Meals on Wheels and hydrotherapy (and had cuddles with puppy Jay!) We also visit Steve and Wendy at Plymouth Garden Machinery, and have a chat with Ashley Ward at Swaye Electrical Services.

So sit down with a cuppa and some Easter chocolate, and enjoy this issue of OM!

Libbi

Libbi Chapple - Interim Editor

Contents

April 2017

5

Family Law Company

26

PGM: Business Profile

8

AGS Windows

29

Boringdon Golf Park

10

Swaye Electrical

30

Autism Awareness

13

VSF Garage Repairs

32

Colour Xpress

14

K9 Meals on Wheels

34

Creature Comforts

16

Kingfisher Fish & Chips

36

Right Price Windows

18

Evans Harvey

38

Reader Response

23

What’s on Guide

39

Beacon Electrical

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BUSINESS PROFILE We speak to Ashley Ward, the owner of Swaye Electrical Services to find out more about his background and how his business has grown.

A

shley Ward is 27 years old. He is the owner of Swaye Electrical Services, he owns his own home, is getting married next summer, and has a baby on the way. This is a massive achievement in such a short space of time for someone of his age, but Ashley doesn’t see it that way.

When Ashley was 16, he didn’t really know what he wanted to do. He went through the motions and took three A levels; Art, Psychology and Spanish. When he turned18, he started to think about his future: “my granddad was an electrician and a real grafter. Me and my two brothers spent a lot of time with him growing up, he was a great role model. After much needed advice from family members, I decided I wanted to follow in his footsteps. It was a choice I took very seriously. It was then when I applied for an apprenticeship at City College Plymouth”. Ashley was lucky enough to go for the interview and get the position a week before the college term started: “I would have had to wait another year if I missed the opportunity”.

Ashley started his 4 year long apprenticeship with Koehler Electrical Services and covered a wide variety of work. He covered every type of electrical installation there is–from domestic and commercial to residential and industrial, gaining knowledge and experience in door entry systems, fire alarms, CCTV, intruder alarms and 3 phase installations: “the electricians that taught me were old school, they were really switched on. No pun intended!” Ashley tells us that the electricians he worked with were very particular, and it was always completed to a very high standard, which was a good grounding for him to have so early on.

Because Ashley was so determined to succeed, he managed to complete his apprenticeship in only 3 and a half years. His hard work and enthusiasm was duly noticed by the college, who awarded him with The Apprentice of the Year Award.

At the age of 22, he was a qualified electrician with 4 years of experience under his belt: “once you finish, your employer either rates you and keeps you on, or gets rid of you and takes on another apprentice”. His employer decided to keep Ashley on, and he became a full-time electrician.

Ashley stayed with KES until he was 24 years old. By this time, he had decided that he wanted to give it a go on his own: “I was quite an important member of the team and I was doing a lot of hours–we once topped 90 hours in one

10

week!” Because of this, Ashley had no time to build his own client base, so decided to leave after two years.

After his time at KES, Ashley then went on to work for SSI–another Plymouth-based Electrical Services Business. He joined in 2014, and stayed with them for around a year: “SSI was inadvertently a move which allowed me enough time to build my own client base”.

Ashley made the move to go self-employed when he was 25 years old. He tells us that his first year of business wasn’t necessarily tough–because he had worked so hard previously to build up his clientele: “there were a few days where I would worry, and then the work would come flooding in again.”

The name “Swaye Electrical Services” has a really interesting backstory. Ashley tells us how, after he qualified, he went for a Chinese with some friends: “I picked up a fortune cookie, opened it and it said: ‘Your Success Will Astonish Everyone’, so I kept it and stuck it on the fridge. It was quite a nice thing to have when you’re knackered from working so hard.” Ashley tells us how it can get tough: “there are always going to be

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- SWAYE ELECTRICAL SERVICES people trying to bring you down for whatever personal reasons, and don’t see where your aspirations are going”.

“

“

I’m a firm believer in not taking hand outs, if you’ve got a vision– work hard for it!

Ashley sat down one night and scribbled a few ideas for a logo design. He cleverly swapped the first letter of each word in the quote, “Your Success Will Astonish Everyone– S-W-A-Y-E” and that’s how the name was created!

Although Swaye Electrical Services was going from strength to strength, this took its toll on Ashley: “it got to the stage where it was getting unmanageable. I couldn’t supply the demand I had coming in”. Ashley’s social life suffered, working 16 hours a day, it soon became too much to handle on his own: “I was renovating a house at the time on top of everything else. I lost a few friends and suffered from slight depression”. This was a really important lesson, and he set out to look for someone to join him.

Ashley went back to the College in the hope of taking on an apprentice. But with the work load so high, he couldn’t afford to take on a 16-18 year old who didn’t have much experience: “I needed someone who could help me as much as I’d be helping them”.

After a chat with his fiancée, Ashley had the realisation that his step brother, Steve, would be the perfect person to approach: “Steve had all the credentials, it was staring us in the face and we just didn’t see it!” Steve joined Swaye in February 2016. Steve tells us, “when I left school, I looked into being an electrician, but never gave it much thought after that”. Steve spent the next 10 years after leaving school hoping to get into the Police. He job-hopped at the time, and when Ashley approached him it was an offer he couldn’t refuse.

Steve is in the first year of his apprenticeship, and has three years to go: “working with Ashley, it’s great. I left school and did a few jobs, but never a career. This feels, and is, more of a career. I feel like I am now working towards something”.

Locally, the business is doing great. Ashley tells us that his client base is built entirely through word of mouth and is increasing his commercial and industrial clients: “I think it is more beneficial having a really strong local base. It makes sense to own your own area before branching out”.

So what does the future hold for Swaye Electrical Services?

Ashley tells us that he is always looking to grow. He says that taking Steve on as an apprentice was quite a safe move because he knew what he was getting: “we are family, so the relationship is really easy!” He explains that the next step is taking on someone else to expand the business.

Ashley has some advice for people thinking of starting out on their own: “just do it. Even if you’re surviving on bread and water, just do it. The freedom is incredible, and being your own boss is just the best thing. As long as you’re willing to work hard, then you will be successful. No matter what form of work you are in”.

CALL: 07583425158 or 01752 200496 EMAIL: info@swayeelectrical.com VISIT: www.swayeelectrical.co.uk Please mention The Plympton Community Magazine when responding to adverts

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BUSINESS PROFILE It is obvious that K9 Meals on Wheels and K9 Splash Hydrotherapy are dedicated & compassionate.

We speak to Tracy and Shane at their impressive Plympon-based hydrotherapy unit to see how it all started.

K

9 Meals On Wheels don’t just want to sell you dog food, as a customer they offer a unique experience not available anywhere else locally. Free food samples, free training, free general health advice, free delivery, and always on the end of the phone or e-mail.

Sitting down with the owner, Shane–he tell us how in 1988, he started as a police officer for the Thames Valley Police in High Wycombe. Shane and his wife, who was also a police officer–made the move for the position.

In 1992, they were able to transfer back down to Devon and Cornwall, where Shane applied to become a dog handler in 1995. He was given a dog called Shogun, who was a fantastic long-haired German Shepherd: “He was an amazing police dog. He was one of the most prolific thief catchers at the time”. Shane has had a number of police dogs since; Poppy, Dash, Shadow and Mac, to name a few–some of which are retired with him today!

Whilst in the Police Force, Shane was granted permission for a business interest so began his passion to supply friends and colleagues a quality nutritional dog food which took him to where he is today. In 2012, Shane came up with the name K9 Meals on Wheels. “I’m all about dogs really. We want them to have a good quality food–Meals, and we can deliver it–Wheels!”

Shane and Tracy met through their shared passion for all things pets at an agility show. Tracy, a qualified veterinary nurse, was a competitor in many of these agility shows, where Shane had a trade stand selling his dog food, natural treats and high quality joint aid.Tracy’s background and skills meant that she was a good team member to have on board.

K9 Meals on Wheels is one of the South West’s biggest suppliers of Simpson’s Premium dog and cat food. Due to their ever growing customer base they have just had their largest stock delivery, a 15 tonne shipment! Shane tells us how he came across the versatile product, researched the ingredients and gave it to a few customers to trial, the feed back was excellent. Shane has built up a good relationship with the company over the years: “It’s a really good high-

14

quality product, and it’s UK made. I don’t want to stock other foods because I know what is in this product. I trust and believe in the Simpsons Premium range of foods.

“

“

Shane finished his policing in 2014 in Plymouth. His service was coming to an end, his dogs were of retirement age and he had other ideas brewing, so he decided to retire.

K9 Meals on Wheels supply Woodside Animal Charity Trust with all of their cat & dog food, and are on hand to offer free training

So what makes the food special? Shane tells us that the ingredients are key, human grade and not meat derivative with low-quality ingredients. There is evidence to suggest that it can be harmful to our dogs, and some of the ingredients in dog food are banned from the human food chain.

There are many benefits from choosing Simpsons. Grain in food is becoming a problem with a lot of dogs, so Simpsons have a grain-free product which can help with some skin and digestive problems: ”Simpsons also have a range to help with weight loss, coupled with regular exercise. They also have a joint package in the food.

K9 Meals on Wheels offer a free home visit for you to talk

Call The Plympton Community Magazine 01752 691007 | www.plymptonmagazine.co.uk

-K9 MEALS ON WHEELS AND HYDROTHERAPY about your pet’s diet. They ask pet owners to be completely honest and when they are it’s clear to see where the diet is going wrong: “Shane has seen some horrific pet diets over the years, including Frosties every morning and porridge with golden syrup! Obesity is a massive issue for dogs in the UK at the moment, and Shane outlines the importance of a good balanced diet for your pet.

Looking around us, the hydrotherapy unit is very impressive.

A 5 x 2.5 metre pool heated to 30 degrees dominates the room. A beautiful dog called Banksy comes bounding in for a session on the Treadmill–so we all abandon the interview to go and watch him strut his stuff!

Shane tells us how the hydrotherapy came about: “it came from two customers actually. They just happened to see us at a show and they said–why don’t you start up a hydrotherapy unit for dogs?!” and that sowed the seed.

Shane spoke to Tracy about it, who was working as a veterinary nurse for the PDSA at the time.

The pair did some sampling around local vet practices and the outcome was fantastic: “as soon as we proposed the idea the response was–when can you start?!”

They moved into their new unit in Newnham Industrial Estate on the 19th September 2015. K9 Splash Hydrotherapy offer fitness swims for agility or working dogs, puppy swims, and hydrotherapy treatment for an array of conditions such as arthritis, weight loss, spinal problems and rehabilitation from an injury or surgery.

Veterinary referral is mandatory for an appointment with Tracy in the pool or treadmill, regardless of whether they have a condition or not: “it’s all veterinary referral. That

FREE SAMPLES AVAILABLE!

To claim your FREE food sample call 07921818678 and quote ‘PlymptonMagazine’ sounds worse than it is, all that means is you get a form off our website. This protects us, and protects the customer”.

This also helps if a dog or cat comes in with a condition such as arthritis–Tracy can get hold of the pets relevant medical files and come up with a tailored treatment schedule and formulate a course of recovery.

Shane reflects on the transition from the police to doing what he does now: “it was quite hard to make the decision to retire. But I have a very different life now and I am probably doing more hours than I was in the police service!”

He talks about his loyal client base that he has build up over the years: “we are well known locally, people trust us. I just enjoy my work, it’s very fulfilling. Watching customers faces when things go right makes it all worth it”.

So what does the future hold? Shane says he has been very taken aback by how successful the business has been, quickly as well. “I do think about it, but I’ve got to reign myself in a little bit. We are always looking for the next stage so there could be something in the future, we are going to have to wait and see!”

Email: k9splashhydrotherapy@gmail.com For FREE food samples email: shane@k9mealsonwheels.co.uk Call: 07921818678 Please mention The Plympton Community Magazine when responding to adverts

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“I have literally been telling everybody about this estate agent, Sarah has been phenomenal. From the start to the end, she delivered the service she promised, always reachable and went above and beyond to get people in and viewing. Our property was sold just after the first week” “Can’t recommend Sarah highly enough! She showed us around a few properties, always so friendly and helpful. She knew the type of house we desperately wanted and managed to get us the first viewing on one. It took one viewing, and we purchased it there and then. Wouldn’t have been possible without Sarah. If we ever decided to move again- Sarah will be the first person we will be in touch with!”

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BUSINESS PROFILE - EVANS HARVEY SOLICITORS Standing proudly at the top of Crownhill village is a solicitor’s firm which has served its community for almost 40 years. The team at Evans Harvey is like one big, happy family, headed by Stephen Hall, and the warm, friendly atmosphere they create is the reason behind their ongoing success.

T

his is a firm which focuses on the needs of the local people rather than on big, commercial clients, offering a full range of services including property and conveyancing, wills, tax and probate, family and matrimonial law, personal injury, company and commercial, employment, litigation and inheritance claims.

take pressure off the Citizen’s Advice Bureau, they also offer a clinic on a Tuesday 5pm6pm which covers general matters.

The team’s combined experience well exceeds 100 years, and Stephen works closely with them, having become a Director in 2008 after joining the practice the previous year as a solicitor.

To further assist the community, Evans Harvey is one of very few law firms to offer appointments on a Saturday morning for clients who work during the week. Everything that’s put in place here has the needs of the community in mind.

He tells us, “we offer a very personal service for clients and if they come to us with a problem, we try to offer a simple, no-nonsense approach to it, in straightforward language so that they understand”.

Often, although the relationship starts off formal, after a few meetings they’re very much on a firstname basis with their clients, and the team regularly go beyond the call of duty. Stephen explains how they will never ask a client in for a meeting if they’re unwell–they will visit them instead. Rarely are any fees charged for this service. Whether the client must be visited in hospital or in a nursing home, it’s all part of the job at Evans Harvey.

To ensure that their customer service is the best that it can be, clients are asked for feedback once their matter has been dealt with, and for every feedback form filled in the firm will donate money to St Luke’s Hospice.

Stephen is proud to tell to us that the feedback is generally very positive, but if they spot an opportunity to improve on their performance, then they will do so.

Evans Harvey hold free drop-in clinics during the week. On a Tuesday 10am-12pm they deal with Wills, Trusts, LPAs and Probate, and on a Wednesday 10am-12pm they will deal with family law matters. To

Evans Harvey Solicitors 18

It’s not just the community Stephen serves; he also puts a lot of time and focus into looking after his team: “the staff we have here are brilliant, and it couldn’t work without them. All the people who work here make Evans Harvey, I’m just a tiny cog. I’m no more important than anyone else and we all have equally important roles to play.”

This work ethic and proactive approach to the industry means that Stephen is looking to expand the business to enable him to deal with a growing, loyal client base.

“We’re looking for the Practice to continue for decades and decades to come. It will be a law firm that’s the pride of Plymouth and the pride of the people who work here.”

Stephen believes that the reason behind Evans Harvey’s success is clear–“It’s a very happy team and we work extremely hard. Everybody has the client’s interest at heart. I’m very proud of Evans Harvey, and it’s all down to the staff and their dedication.”

Call - 01752 785715 www.evansharveylaw.co.uk 37 & 39 Morshead Road, Crownhill, PL6 5AD

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For more info t: 01752 691007 e: info@plymptonmagazine.co.uk

The Plympton Community Magazine is your local monthly magazine delivered to Plympton households & businesses.

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We love anything electrical •

Domestic Services

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Industrial Services

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Plympton What’s On Guide Saturday 15th April

Friday 7th April

Easter Fair & Dog Show Gables Farm are holding a fun family dog show which is sure to be a great day out! There will be lots of stalls selling bric-a-brac, sweets, refreshments and homemade cakes, The show includes categories like the waggiest tail, best fancy dress, handsomest dog, best trick and most obedient! All 1st to 3rd place winners will receive a professional pet portrait taken on the day.

Starts at 11:30am Gables Farm

We Bought A Zoo The pop–up picture house are screening a film outside the Guildhall this month. Based on the book

by Benjamin Mee about buying nearby Dartmoor Zoo, this Hollywood adaptation written and directed by Cameron Crowe stars Matt Damon and Scarlett Johansson.

Screening is followed by a live q&a with Benjamin Mee himself, an amazing opportunity to put questions to Benjamin.

Sunday 16th April

Easter Sunday Lunch Your table awaits you and your family where our talented brigade of chefs will prepare the most delicious threecourse Sunday lunch or divine Afternoon Tea for you to enjoy. After dining, why not take a seat in the Great Hall to peruse the Sunday papers, or better still, get to know Boringdon intimately exploring all the nooks and crannies with our challenging Easter egg hunt. Prices are £17.95 per adult and £10.95 per child for two courses.

Starting at 7pm Boringdon Hall

Tickets are £5 per person.

Doors open half an hour before screening starts.

Plympton St.Maurice 7pm

11th - 19th February

Car Boot Sale Every Sunday car boot sale at Peacock Meadow, Cars are £7, Vans are £10.

Refreshments available, and dogs on leads are welcome!

7:30pm - 12pm Peacock Meadow

Friday 21st April

Foo Fighters Tribute Celebrating the hits of the Foo Fighters in full volume! Consisting of two 45 minute sets, the price includes a gourmet burger basket meal, veggie option available. There is also a DJ until 1am. Tickets are £20.

7:30pm-1am - 3pm Boringdon Park Golf Club

6th April

Bushcraft for kids This one day mixed bushcraft/survival session will give children an adventure experience and insight into essential natural skills. Guided by Craig on a wild adventure walkabout, children will become part of a tribe and will learn about useful plants, shelter building, fire, water purification, using tools, international rescue signals, cooking, tracking, games and much more! Ticket prices are £15 per person.

10:30-3:30pm Saltram

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23

Trump: Friend or Foe?

R

egardless of your political stance, the last year has been a period of upheaval. The recent Brexit vote has divided Britain in two, resulting in an uncertain economic forecast for 2017. But Donald Trump’s surprise victory over Hilary Clinton in the US general election last November has caused unpredictable implications.

Consequently, this raises the imperative question: how will Trump’s administration affect the United Kingdom–for better or for worse?

Brexit Trump was a firm supporter of Britain leaving the European Union, even famously declaring himself “Mr. Brexit” on Twitter. Alongside this support, Trump has assured the potential for a trans-Atlantic trade deal, promising to draw up a contract after the UK leaves the EU. The trade agreement would be beneficial to the UK and the US, cementing relations between the two countries and pressuring the EU into securing its own trade deal. However, until Article 50 is triggered, the country is at the mercy of legislation preventing the negotiation of new trade arrangements.

The “Special Relationship” A self-proclaimed Anglophile, Trump has expressed an interest in maintaining the ‘special relationship’ which has historically existed between the US and the UK, even stating that the two countries are “One of the great forces in history for justice and peace.” Prime Minister Theresa May was “delighted” to be able to congratulate Trump on his election victory after his inauguration, stating that her invitation was “an indication of the strength and importance of the special relationship that

24

exists between our two countries.”

Theresa May’s pragmatic approach to the new president is not a sentiment shared by many, however. House of Commons Speaker John Bercow has asserted that Trump will not be unable to address parliament on his state visit. The speaker had stated that the opportunity to address parliament is “not an automatic right” but an “earned honour”. Purportedly, in response to Bercow’s statements, the Commons erupted into applause in support of his intervention. Likewise, the British public have similarly expressed their concerns, with protests taking place across UK to convey disapproval of Trump’s Administration, as well as criticising Theresa May’s support.

Global Economics So far, Trump’s major proposals have included changes to infrastructure, taxation and trade. These economic policies are of international importance due to their overarching implications on the global economy.

A particular global concern is Trump’s “America First” isolationist strategy, after the US withdrew from the Trans-Pacific Partnership trade deal, surrendering its stance as the centre of the Asian economic system. Alongside his plan to impose higher trade tariffs on China, this is likely to have a negative impact on the global economy, with subsequent knock-on effects for the UK. At this stage, many of Trump’s proposals lack detail, and are even sometimes contradictory. Therefore, until there are firm policies in place, it is difficult to analyse the long-term impact Trump’s administration will have on the UK.

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25

BUSINESS PROFILE Plymouth Garden Machinery is a family-run business dedicated to the sale, service and repair of garden machinery. We speak to the owners, Steve Aldridge and Wendy Jones to find out more...

S

teve Aldridge has always had a fascination with machines and anything mechanical. Having spent 22 years as a Royal Engineer in the army, run a clock repairing business in Thirsk, and taught building maintenance and motorcycle engineering to inmates for the HM Prison Service, Steve finally gave in to his desires, and now owns Plymouth Garden Machinery, a Plympton-based family business committed to providing a great service to its customers every day.

Steve initially acquired ‘PS Garden Machinery’ from its founder, Peter Sherrell, who had been running the business for more than 20 years from premises at Leyford Parks in Staddiscombe, soon changing the name to ‘Plymstock Garden Machinery’–an easy enough transition!

From left to right: Tristan, Wendy and Steve Steve worked alongside Peter for a period of time, and officially took over in late 2012. The business had a loyal clientele unfortunately, much more serious. This time the thieves stole for machinery servicing and repairs, but Steve saw the almost everything, even the CCTV system! Fortunately, the opportunity for growth, “The unit was in a rural location near business was able to survive, but the thefts inspired Steve to Staddiscombe, and although it had a loyal customer base, move the business to a more secure setting. the business was not selling any machinery to speak of”.

However, running a business isn’t always easy! One particularly cold and damp winter the roof blew off the Staddiscombe property during high winds, causing all manner of problems for the business. Then, in 2014, the business suffered the first of two break ins, the thieves cutting the steel doors off the front of the property, as well as breaking the lock but only taking a few machines and tools. The second break in just before Christmas 2015 was,

26

“

“

Steve saw the opportunity, and quickly branched out into sales, securing a local dealership agreement with Global Garden Products (GGP), the European leader in the production and distribution of lawnmowers and powered garden equipment, who just happen to have their HQ in Plympton! As a result, Steve was able to stock products from renowned brands, Mountfield and Stiga. This was a great start, and subsequent dealership agreements have been secured with Maruyama, Webb, Flymo and most recently Husqvarna, the latter of which enables the business to offer safety equipment and workwear too. The business also now supplies environmentally-friendly Aspen fuels as well as Henchman’s safe and versatile tripod ladders and platforms.

We’re big enough to cope, but small enough to care!

With increased machinery sales, the business had insufficient space at the Leyford Parks premises, and in the Spring of 2016, through Wendy’s commercial property experience, Steve found a larger and more suitable unit in Plympton, located at 62 Valley Road Business Park. In recognition of the move from PL9 to PL7, the growth of the business, and his aspirations for the future, the business was then re-named to the more appropriate ‘Plymouth Garden Machinery’. Wendy says: “The move has delivered several benefits, including an increase in passing trade and more comfortable working conditions for Steve and Tris, but also the problem that some longstanding clients who visit maybe only once a year didn’t realise they had moved!”

Originally, Steve ran the business by himself, but he was soon joined in 2013 by his son Tristan, a former law student from Yorkshire. Learning engineering skills quickly from Steve, Tristan particularly enjoys the sales side of the business and provides a friendly-face and a helping hand

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- PLYMOUTH GARDEN MACHINERY for new and regular clients alike.

More recently, Steve’s partner Wendy, who has a background in finance and business administration, retired from her finance firm, and sold half of her other business, ‘Adams&Co’, a business transfer agency based in Elburton, to free up time to help Steve manage the growing business, lending her expertise and commercial knowledge to help the company reach new heights.

As a business, Plymouth Garden Machinery seeks to differentiate itself from competitors by focusing upon the needs and interests of each and every customer. Steve says they endeavour to cater for every gardening machinery requirement, from the repair of the smallest strimmer for domestic users, to servicing and maintenance of ride-on mowers and commercial equipment for country estates, tree surgeons and landscapers.

From blade sharpening, repairs to cut cables and broken switches, to major equipment overhauls, Steve says “Everyone’s welcome, and there’s no job too small! We appreciate business from all clients”.

Plymouth Garden Machinery offers free advice regarding the most appropriate machine to suit each garden, and guidance including demonstrations for clients enabling them to make the most of the equipment, safely and efficiently, even disposing of the packaging! If you are

unable to find a particular product or brand on their website, Steve will endeavour to obtain it for you.

Plymouth Garden Machinery doesn’t always seek to compete head on with internet operators but to provide ‘best overall value’, because the service Steve and Tris provide cannot compare: “If customers buy online, the machine arrives in a box, they then have to put it together, and if there is a problem they’ve got to send it back. Our price includes assembly, testing the product to ensure it’s in working order, delivery and where required a demonstration of how to use it safely and how to maintain it!”

The future of the business is looking bright, with further plans to expand the selection of products available, alongside increasing the showroom space, and potentially even hiring more staff! Steve states: “We’re hoping to expand; we may look into hiring another engineer and possibly a delivery driver.” Plymouth Garden Machinery offers a free local collection and delivery service: “We go as far East as Slapton, as far west as Helston in Cornwall, and the furthest we’ve gone south is Portugal!” Fortunately, their payment options include American Express, perfect for any gardeners who love to travel!

Find us: 62 Valley Road Business Park, Plympton, PL7 1AB Visit: plymouthgardenmachinery.co.uk Call: 01752 231331 Please mention The Plympton Community Magazine when responding to adverts

27

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29

AUTISM AWARENESS

A

utism, or autism spectrum disorder (ASD), is a developmental disability, characterised by problems with social interaction, speech and non-verbal communication. As a spectrum condition, the disorder varies between individuals, with symptoms ranging from mild to severe. At its most extreme, an autistic person has intense difficulties communicating, and may even require round-the-clock supervision.

Autism is a surprisingly common disability, with 700,000 people with the condition in the UK alone– affecting more than 1 in every 100 individuals.

Including family members and carers, autism is a daily consideration for over 2.8 million people. With so many people affected, it’s surprising how few people on the spectrum feel supported.

According to The National Autistic Society, 63% of autistic children are not in a supportive educational environment, whilst 70% of autistic adults feel they are not receiving adequate help from social services.

TYPES OF AUTISM There are three different types of autism currently recognised, including autistic disorder, asperser syndrome and childhood degenerative disorder.

Although these conditions may share characteristics, there are a few fundamental differences: 30

Autistic Disorder Autistic disorder is what people tend to think of upon hearing the word ‘autism’. People with the condition tend to suffer from language and communication delays, social challenges and repetitive behaviours and interests.

Asperger Syndrome Asperger syndrome tends to present in milder symptoms than autistic disorder, and individuals diagnosed are inclined to be of average or above average intelligence. The condition is characterised by similar social challenges, and unusually focused interests, but may lack the language and communication delays present in autistic disorder.

Childhood Degenerative Disorder CDD (also known as Heller’s syndrome) is a rare condition characterised by developmental delays and regression, usually affecting language, movement and social function. A common symptom is the loss of ability to communicate in children who previously had the ability to converse in sentences. CDD tends to manifest in children of about 4 years old, after several years of normal development.

We speak to Judi Armstrong about being a mother to her autistic son, the challenges she faces and the positive side to the condition.

Call The Plympton Community Magazine 01752 691007 | www.plymptonmagazine.co.uk

“We haven’t had an alarm clock in years! I don’t need one. We have our son. He knows what time it is down to the second regarding his daily routine, and also ours. Our son has asperger syndrome, and amongst other things, he thrives on predictability and routine. No, he NEEDS it!

Mornings are a delicate dance. Every minute counts. Getting things “right” is crucial, and can set the balance for the whole day. He also never. forgets. anything.

Raising a child with autism is a constant challenge: daily rituals can last five minutes to five hours, anger, hostility, violent meltdowns, not knowing the triggers of so much psychological pain, not eating or tolerating the strong smell of others foods... This is our day. Being his parent is an exhausting, exhilarating and often a lonely rollercoaster ride.

What we hear daily from many is ‘but he looks so normal’. I have to seriously put aside my Neanderthal thoughts when this is said...Tell me, what does an autistic child look like?! What I can tell you is this: whilst our children may act differently from what you’re familiar with, they are our ‘normal’. They are full of emotion, fierce love, beauty, and tender hearts. Our son, as many with asperger syndrome, is very smart, talented and creative. Children with asperger’s usually have this incredible, unspecified talent that you have to find because their minds work differently.

Oh, one other thing. We all claim to value the truth, but almost all of us tell little white lies. All that is except people on the Autistic spectrum. There is no hidden agenda. To them Truth is Truth – and a good word from our son on the spectrum really is the real deal.”

Judi Armstrong- Proud Mother xx

IDENTIFICATION The National Institute of Mental Health states that symptoms tend to vary between individuals, making autism difficult to immediately identify, but there are a few fundamental signs which could help lead to a diagnosis. In children, indications might include problems with social interaction from a young age, issues with verbal and nonverbal communication, and repetitive behaviour patterns. Symptoms might present differently in adults, such as an inability to read or understand the intentions of others, restrictive and repetitive patterns of behaviour, difficulty maintaining conversation, and an avoidance of social interaction.

CARE Caring for someone with autism can be daunting, especially if the symptoms are severe. It may help to slightly alter your own behaviour towards the care-receiver in order to improve communication.

Particular changes include keeping background noise to a minimum, and keeping language simple and clear. There are a variety of support avenues and resources available to help you achieve this, for both

carers and autistic individuals, on the NHS and the National Autistic Society websites.

It is also important to utilise support systems and take advantage of the benefits which are available to you.

If you act as a full-time guardian you could apply for Carer’s Allowance to help you with expenses.

HOW CAN I HELP Even if your daily life isn’t affected by Autism, you can still help! Many charities require volunteers. Fundraising is essential for continuation of quality services and advocacy and you can help by making a donation to one of the many charities available including Autism Initiatives, Child Autism UK and The National Autistic Society. There are also a variety of free newsletters online, which provide the latest news, support and research, education and resources.

Finally, it’s important to spread awareness of how autism, although sometimes debilitating, is also a disability characterised by positive traits too. Many autistic individuals are intelligent, focused and passionate, and tend to see the world in a different, but equally valid way.

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33

CREATURE COmFORTS

N

ational Pet Month is a registered charity dedicated to encouraging animal lovers to celebrate their beloved furry friends. Throughout April, the charity organises events around the country, from pet first aid courses to dog photography competitions, helping to raise money for animals in need. Now in its 27th year, National Pet Month promotes the health benefits of pet ownership, service animals and most importantly, responsible ownership.

Responsible Pet Ownership Owning a pet is a rewarding experience, but it also carries many responsibilities that people might be unprepared for. When considering a companion animal, itâ&#x20AC;&#x2122;s essential to take into account finances, space and their personal needs. When you buy an animal, you should be ready to commit for life, so itâ&#x20AC;&#x2122;s vital to avoid impulsive decisions to avoid the heartbreak of having to rehome your beloved friend. Whether you want to share your home with a cat, dog or smaller critter, your pet will require feeding, entertaining and health checkups, all of which quickly add up.

Adopting an animal, rather than buying from breeders, can have many surprising benefits. There are animals available to suit every circumstance and experience level. By adopting a pet, you also can save money, as shelters often microchip, vaccinate, spay or neuter pets before they are brought into your care. When

you adopt, any fees will be reinvested into the shelter, ensuring that unwanted pets receive the love and respect that they deserve. Finally, by adopting from a shelter, you can feel proud knowing that you are providing a pet with a second chance at a happy life.

Health Benefits If you already own a pet, youâ&#x20AC;&#x2122;ll already be aware of the happiness they can bring to your daily life, but did you know that they can also benefit your health? Pets can have a positive influence on individuals who suffer from depression and other debilitating mental illnesses, offering motivation as well as relaxation. As well as positively impacting your mental health, pets can also encourage a healthier lifestyle through fitness and exercise. Owning a dog can promote physical activity, providing a great incentive to leave the house and go for a walk.

Service pets Pets play an important role in the daily lives of many people, not just as companions but also as colleagues, and National Pet Month is the perfect time to honour these service animals and the positive impact they have on many lives. Service animals come in a variety of shapes and sizes, including dogs, cats, miniature horses, and even potbellied pigs, each specifically trained to assist humans by performing certain tasks, such as safeguarding people with disabilities and other medical conditions. Ultimately, service animals not only help fulfil daily tasks, but they can also help their owners achieve a greater sense of independence and freedom.

National Pet Month is a fantastic opportunity for pet lovers across the country to celebrate our furry friends, and you can get involved by attending one of the many events taking place across the country, or by arranging your own!

Libbi our Editor with Frank & Flo

Our office dogs Stevie & Bella

Sophie our placement student with Monty

Tom our Graphic Designer with Boo

Learn how you can get involved on the National Pet Month website at www.nationalpetmonth.org.uk.

34

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35

PLYMOUTH’S BEST BUSINESSES To take a company and triple its turnover is no mean feat. To do it in four years and keep a good sense of humour is impressive. To also have two children in the same space of time, is, frankly, amazing, writes OM’s Duncan Little.

Y

et that’s exactly what husband and wife team, Sarah Haseler and former Royal Marine, Travis Chiddle, have done.

It’s been nearly two years since I first met them having walked through the doors of their business, Right Price Windows, based in the Newnham Industrial Estate, Plympton.

“The time has flown past, hasn’t it!” says Sarah as I take a seat in her well organised office (home to a number of light hearted and colourful posters). We chat generally about how life has changed for them both since 2013.

“We started with one staff member making windows and we have now expanded to the point where we have an excellent core team here. There’s been increased automation with state of the art computer systems to keep track on every part of the business.”

The software allows them to be more efficient than their competitors, keeping them ahead of a constantly changing industry.

The company’s good fortune has been down to the dedication of the team. Travis says being successful is nothing to do with luck but is achieved through sheer hard graft.

“When we first started we would be here until ten at night. The record was to finish work at four in the morning having started at seven the previous day.”

They have a succinct message for budding entrepreneurs seeking advice: “Success only comes about through hard work, determination and your passion for the business; together with strong motivation and a belief in your ability to be the best.”

These are the key ingredients which have helped them on their way to achieving a strong company grounded in solid ethics and good working practices. The predominant factor has been sacrificing their personal time and investing it in the firm’s growth.

36

Travis Chiddle and Sarah Haseler

It’s the company’s enthusiasm and its youthful approach which is getting them noticed in the wider building industry. It’s allowed the independent retailer to rapidly grow and so set their sights on the goal of moving into new, bigger premises later this year.

Their expansion has also led them to be a Eurocell approved fabricator - which is the leading brand for UPVC windows in the UK. As such, the standards they can provide are exceptionally high as the product’s qualities are its robustness, durability and its long lifespan.

Helping people is very much at the core of Right Price Windows’ business plan. And, with the recent cold snap, more and more clients are turning to Sarah, Travis and the team to ask them to replace conservatory roofs with cost effective Guardian Conservatory roofing.

Not only does the end effect look good but it’s also great for keeping conservatories warm during the cold winter months (and also cooler during the warmer summer weather).

Call The Plympton Community Magazine 01752 691007 | www.plymptonmagazine.co.uk

AND ENTREPRENEURS The domestic market is growing for Right Price Windows as home owners opt away from selling their property and are increasingly deciding to invest money on having better insulation or on improving the appearance of their properties.

Travis reflects on his time on the military and says he believes the training to become a Royal Marine, together with the wearing of the coveted ‘Green Beret,’ gave him the confidence, and ability, to do what he is doing today.

It means that Right Price Windows are the number one ‘go to’ people in the area and, due to their high standards, products are manufactured on-site using British hardware to ensure consistent and excellent quality in their work.

Sarah’s past was based with one of the country’s leading television production companies, located in Plymouth, where she worked in marketing, multimedia production and account management.

It’s seen repeat business from customers (some going back to more than 20 years ago when the company was under different ownership).

Travis and Sarah are always keen to see the profits being reinvested back into the firm so they can nurture its continued growth. As such, there are now 16 members of staff with access to a fleet of six vans.

“Their way of thinking had a big effect on me,” she says.

“It gave me an insight into how to run a business, with an open way of thinking, being aware of the possibilities which are out there. It made me want to succeed.”

With an expanding business and a growing family, Sarah and Travis certainly have their work cut out! Yet, one thing is clear, their business acumen, sheer hard work and dedication to customer satisfaction means this year will surely be one of their most successful yet.

The expansion has led to an increase in their patch as their work is being sought across Devon, Dorset, Somerset and Cornwall.

It’s a far cry from their original professional backgrounds. Travis trained as a Royal Marine and did five and a half years’ service in the military - which included a stint in Northern Ireland.

He left the Service ten years ago and is very proud to have served the Nation. It means the family are keen to support the current and former military community of Plymouth (and so offer a discount for them).

Call: 01752 344052 Visit: www.rightpricewindows.co.uk Find us: 15 Kay Close, Newnham Industrial Estate, Plympton, PL7 4LU

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37

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