Pinergy Smart User Guide

Welcome to Pinergy Smart Contact Us Suite 1, Beaver House, Beech Hill Office Campus Clonskeagh, Dublin, D04 Y8X5 Customers Sales & Service: 0818 363 749 (0818 ENERGY) customerservices@pinergy.ie

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App User Guide

Welcome Thank you for choosing Pinergy.

At Pinergy, we are focused on delivering valuable solutions that are built on product and service excellence. Our mission, to create innovative solutions that optimise energy consumption & reduce waste.

We are more than your electricity company. We help you to understand your energy, and change the way you use it with full control of your energy use whenever, wherever through our Pinergy smart systems.

Download our Smart App Getting access to our powerful Pinergy Smart App. Step 1

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Click New User?

Register now.

Fill in your details and contact information to set up your account. Register your debit or credit card details to make easy payments.

Optimise your energy consumption & reduce waste by setting up your Top Up options through Auto or Schedule. It’s easy to pay for your electricity in a hassle free way.

Play your part in a sustainable energy future by reducing your electricity costs and consumption with a wide range of features.

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Getting started Our easy to use Smart App includes: Top Up anywhere Top Up instantly at the touch of a button.

Balance at a glance See your balance and how many days usage are left.

Auto Top Ups Automatically Top Up when your balance is low, or on a set date each month.

Track and compare Track your usage and see how it compares to homes similar to yours.

Your balance at a glance

GREEN: Good to go AMBER: Running low RED: Top Up now

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Features explained Compare Usage

Instant Top Up

See how your usage compares with homes similar to yours.

Want to Top Up in a hurry?

Instant Top Up will ensure you can do exactly that at the touch of a button.

It’s as simple as that!

Auto Top Up Your Top Up happens when you reach your chosen balance. You select the amount and it happens automatically!

Track Usage

Schedule Your Top Up

No matter where in the world you find yourself... track your usage any time, any place, anywhere - in Euro, kWh and CO2

Coincide your Top Up with a particular day, like pay day.

Set the amount and date and YES it happens right on YOUR schedule!

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Frequently Asked Questions If you cannot find the answer to your query here, simply call 0818 363 749 or visit pinergy.ie

Special Services Register for vulnerable customers

When registering as a Special Services customer with Pinergy and under the Commission for Regulation of Utilities (CRU) guidelines you waive your entitlement to the restrictions on the disconnection between 1st November and 31st March in circumstances where you do not purchase sufficient credit.

Pinergy Card Number:

MPRN:

Name (Account Holder):

Name of person to be registered (if different from the above):

Address (Account Holder):

ESB Networks have created a Special Services Register for customers who, due to advanced age, physical or mental health difficulties, need additional support when it comes to their electricity supply.

Landline:

Mobile:

If you require additional assistance with your electricity supply e.g. braille bills, large print or talking bills, or have mobility difficulties please call our Customer Service team on 0818 363 749.

Email:

Mental Health (Certification required)

Language Difficulty

To register with us as a Special Service customer please complete the form on the page opposite.

Deaf or Hard of Hearing

Speech Difficulty

Blind or Partially Sighted

Learning Difficulty

Elderly (aged 66 or over)

Dexterity Impaired

Mobility Difficulty

Other (please specify)

Registration Category (please tick):

Pinergy reserves the right to request you to provide further evidence of your entitlement to these services.

Signature:

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Date: