NATHALY HAEREN

and she doesn't need to promote or advertise her business as she already has more work than she can handle through word of mouth alone. Nathaly is highly respected by suppliers and manufacturers in the industry, as well as many female technicians who look up to her as a role model. While she currently operates only in the Sydney region, she is in the process of expanding her business further so that she can focus more on working on the business rather than in it.

As a mentor and trainer to new employees, she is dedicated to enhancing both theoretical and practical skills. Her passion for improving knowledge and abilities is contagious, inspiring others to follow suit. She is a staunch supporter of ethical and sustainable practices in the industry, advocating for responsible pest control methods that prioritise the safety of both people and the environment. Over the course of her 20-year career, she has played a pivotal role in helping train new technicians at Tafe, providing them with the guidance and education they need to succeed in the pest industry.

Nathaly is deeply committed to community involvement and giving back to those in need. She offers educational videos and talks about pest control and the products available in the industry, helping to educate the public on the importance of pest control and how to prevent infestations. She also provides free pest control services to organisations such as churches and charities, helping to ensure that those in need have access to safe and effective pest control solutions.

SUEANN TYSOE CHECKMATE PEST CONTROL BUSINESS OWNER/ADMINISTRATION

In 2014, SueAnn Tysoe and her husband Luke founded Checkmate Pest Control. While working for a construction company, SueAnn assisted Luke with the new business until 2019 when she made the decision to fully commit to Checkmate. As the owner, SueAnn took on the responsibility of managing accounts, marketing, and serving as an all-around office administrator. She quickly realised the importance of implementing proper protocols, procedures, and industry-specific documentation to ensure the success of her business.

SueAnn's dedication to personal growth led her to enrol in a development course to enhance her skills in managing the business. She is currently undergoing training to obtain her pest license, which reflects her commitment to providing quality service to her customers. SueAnn's passion for customer service is evident in her approach to educating and providing accurate information to her clients. As a marketing expert, she is meticulous in selecting the right days and times to release media posts, reflecting her attention to detail and commitment to excellence.

SueAnn's recognition as the Pest Manager of the Year Award Winner - Micro Business 2022 and Australian Small Business Champion Award 2022 Finalist is a significant achievement that she holds dear to her heart. Her emotional response when discussing these accolades is a testament to her dedication and hard work in building Checkmate Pest Control. SueAnn's passion for the industry extends beyond her own business, as she is now committed to helping newcomers navigate the challenges of starting their own pest control business. She is exploring different pathways to create a process that provides newbies with the necessary resources to succeed in the industry. SueAnn's ultimate goal is to change the perception of pest control and elevate it to a high-level profession, inspiring newbies to pursue a career in this field.

SueAnn has ambitious plans for Checkmate Pest Control, envisioning it as a large-scale company in the future. Her daughter's keen interest in entomology and her son's fascination with bugs indicate that the family culture of the business is likely to continue. SueAnn is already teaching her daughter about marketing, hoping to prepare her to take on a more significant role in the business when she is older. The family's involvement in the business is a testament to their commitment to the industry and their passion for providing quality pest control services.