STEPHANIE PADDICK

guiding them to independence and allowing them to flourish in their own right.

Even in the face of a global pandemic and its accompanying challenges, Stephanie remained a steadfast pillar of support for her 80 plus, franchises across Australia. Her commitment to their success was unwavering, as she offered mentorship and guidance during the lockdowns and border closures. However, life dealt Stephanie a devastating blow when she lost her husband last year. Despite the profound personal loss, she persevered and continued to run the business with unwavering determination. Stephanie's resilience, hard work, and passion for supporting women and men in the pest industry are a testament to her strong work ethic and unwavering commitment to empowering others.

As Stephanie looks toward the future, she envisions further growth and improvement in her own learning and skill set. Her five-year plan means continuing her involvement with Jim's Termite and Pest Control in both NSW and SA, while remaining grounded in the present, taking it one day at a time. She has relinquished the role of Divisional Manager to focus on providing unwavering support, training, and care to the current 32 franchisees in SA and Sydney & Country NSW, as well as their new trainees.

Although Stephanie acknowledges that her passion may have dimmed slightly in recent times, she remains enthusiast and maintains hope that it will reignite, strong in mind, body, and spirit. She eagerly anticipates the return of her fervour, driven by a desire to share her vast experience and knowledge wherever it is needed. Stephanie's unwavering determination, resilience, and commitment to supporting others serve as an inspiration to everyone who encounters her story. She embodies the true spirit of leadership and the power of perseverance, reminding us of all that with dedication and an unwavering belief in oneself, we can overcome any obstacle and achieve greatness.

Nathalie Clerk

GREENZONE TERMITE BARRIER, QLD QUEENSLAND ACCOUNT MANAGER

Nathalie Clerk is a remarkable individual who has made significant contributions since entering the pest industry in 2020. With her extensive knowledge and skills in sales and customer service, she has consistently demonstrated her ability to excel in this field. Developing her knowledge and experience of the products quickly, Nathalie has been able to deliver effective and efficient training to trainees.

One of Nathalie's notable qualities is her forwardthinking mindset, allowing her to identify opportunities and deliver exceptional training and mentorship to aspiring individuals in the pest industry. By imparting her expertise and using her innovative approach to streamline activities, she aims to improve efficiency and shape the future of pest technicians, enabling them to reach their full potential and deliver outstanding results.

Nathalie is passionate and values the environment and sustainability by adopting eco-friendly methods. She actively participates in the field, providing handson training to her trainees. This hands-on approach not only allows her to guide and support her students effectively but also enables her to lead by example. By immersing herself in the practical aspects of the pest industry, Nathalie instills a strong work ethic and dedication in her trainees.

Nathalie is committed to transforming the appearance and attitudes of pest technicians towards their work. She firmly believes in empowering these professionals to recognise their own worth and to understand the opportunities available to them to increase their profitability through exceptional workmanship. By emphasising the importance of providing excellent service, Nathalie inspires her trainees to take pride in their work and take ownership of their success.

Overall Nathalie’s career in the pest industry has been nothing short of impressive. Through her extensive experience, knowledge, and dedication, she has played a significant role in shaping the future of the industry. Her commitment to providing top-notch training and mentorship, along with her hands-on approach and passion for changing perspectives, make her an invaluable asset to the pest industry.

Nathaly Haeren

Nathaly's journey into the pest industry 21 years ago is a comical one. She had been working in the pharmaceutical industry and was simply giving a friend a ride to an interview at Kevin Joyce Pest Management, while still employed elsewhere. However, her friend got cold feet and pushed Nathaly to go in for the interview instead. Surprised but curious, Nathaly decided to give it a shot and ended up landing the job. Not only did it offer better pay, but also better hours. Nathaly's role at Kevin Joyce initially involved sales to help grow the business. She started with just four technicians and within two years, she had successfully expanded the team to fourteen technicians.

Pesty Girls Pest Management is an all-female pest control business operating in the Sydney area. While most pest control companies advertise with images of creepy crawlies, Nathaly Haeren's business stands out with a bold red stiletto on her vehicle. The team consists of four employees and two sub-contractors. Nathaly plays multiple roles in the business, including answering customer calls, handling administrative tasks, and working full-time in the field. While she primarily focuses on commercial work, Nathaly also handles a significant amount of domestic work.

Being a female in a male-dominated industry was a significant challenge, especially when Nathaly first entered the industry over twenty years ago. She often felt that her knowledge and expertise were not taken seriously, and even received threatening phone calls. Additionally, the physical demands of working in the field were challenging, but Nathaly had an advantage. She grew up on a farm and was used to lifting heavy hay bales, which gave her great strength. In fact, you wouldn't want to challenge her to an arm wrestle! Despite her reserved demeanour, don't underestimate her qualifications and the respect she's earned from high-profile individuals in the industry.

Girls

After two years in the business, Nathaly decided to expand her role beyond office administration and started going out on the road. Her initial tasks were quite challenging, but Kevin appreciated her personality and wanted her to continue working in the field. Nathaly's experience in the field broadened her horizons, and she eventually became a fully qualified and skilled technician. She was so dedicated to the business that many people assumed she was the owner. Nathaly continued working with Kevin Joyce until 2009 when she lost a close colleague at the Christmas party. The incident was too much for her, and she decided to start her own pest control business. Thus, Pesty

Pest Management was born.

During the process of setting up Pesty Girls, Nathaly visited Globe Pest Solutions to purchase supplies. While there, she struck up a conversation with Kevin Parsons, who offered her a job at the company. Nathaly agreed to work three days a week, which gave her the opportunity to slowly grow her own business while also learning about the various chemicals and pest control products. Despite working long hours between both Globe and Pesty Girls, Nathaly was determined to succeed. It was not uncommon for her to work for 20 hours straight. Eventually, Nathaly realised that it was time to focus on her own business full-time.

Over the past two decades, Nathaly has dedicated herself to extensive training and work experience. She made sure to attend every conference, both as a visitor and as a trainer, when the CPD point system was in place. She attends every meeting where suppliers introduce new chemicals and systems to gain knowledge and the required certificates. For instance, she has gained expertise in reticulation system installations, bird baiting certificates, and more. Nathaly’s thirst for knowledge is insatiable, and she attends every conference, course, or educational seminar she comes across.

Nathaly’s exceptional performance and positive attitude have been the driving force behind her company's success. Her reputation precedes her,