2020-2021 Peninsula Volunteers, Inc. Annual Report

Peninsula Volunteers, Inc.

ANNUAL REPORT June 30, 2020 - July 1, 2021

WE ENABLE SENIORS TO AGE IN PLACE. These are simple, powerful words that recognize seniors as engaged and independent members of our community. Our professional staff, the Peninsula Volunteers membership, and our community volunteers care for our seniors and their caregivers, providing comfort, learning, and social interaction to help them remain vibrant members of our community.

PENINSULA VOLUNTEERS, INC. Meals on Wheels | Little House | Rosener House (800 Middle Ave Menlo Park, CA 94025 650) 326-0665 | Penvol.org

Meet the board CEO Letter About us Fiscal Year Impact COVID-19 Response Meals on Wheels Little House Transportation Rosener House Financials

Candice P. Schwab Board Chair/President

Georgie Gleim Vice-President

Patricia Wilkinson-DeBrincat Treasurer

Anna Marie Janky Secretary

Mical Atz Brenzel

Past Board Chair/President

Sandy Ferer Sandy Ferrando Jeanne Fischer Lata Goel Honor Huntington Susan Martin Deborah Gordon Lisa Deal Louise Patch Susan Sweeney

Dear Neighbors and Friends, We have shared an historic journey together and you have been with us every step of the way.

Peninsula Volunteers, Inc.’s vital senior care services for the SF Peninsula and Silicon Valley have continued uninterrupted throughout the pandemic and our fiscal year ending June 30, 2021.

After more than one year since the March 2020 lockdown, vaccine availability is on the rise and cases have eased as we head into the summer months. While uncertainty remains as of this writing, the timing of PVI’s onsite re-opening is anticipated soon, pending County and State directives.

Over the course of this past fiscal year we stretched the very definition of change by pivoting quickly to new ways of doing our work. We are a learning organization, embracing and harnessing change to better adapt our programs and processes for growth and organizational and community health.

We provided an uninterrupted breadth of essential services for seniors in the communities we serve over this extraordinary time–meeting the needs for nutritious food, offering virtual connection and stimulating activities for vulnerable seniors and mitigating the harmful effects of isolation and loneliness.

After completing our core value development in the prior year, we modified our mission statement for greater clarity of PVI’s core reason for being—to capture in one impactful sentence our support for the strength of the senior community in a way that resonates to those we serve. PVI’s easy to remember mission now reflects the essence of what we do and our unwavering focus and dedication.

“We enable seniors to age in place” PVI is now in an even stronger position to empower change and serve future community needs in the coming fiscal year and beyond. We are grateful for the ongoing commitment and dedication from our staff, community volunteers and donors who have given of themselves to sustain our vital services to seniors during this remarkable time. Our annual report highlights the impact you and PVI programs are having on the lives of the seniors we serve. Together we increase the resiliency of the senior community. We cannot do it without you.

We look forward to safely welcoming back our friends and neighbors soon to our onsite programs, while guided virtual care programming continues to support those participating from home. Until then, please remain well and safe

Peter Olson

We enable seniors to age in place.

These are simple, powerful words that recognize seniors as engaged and independent members of our community. Our professional staff, the Peninsula Volunteers membership, and our community volunteers care for our seniors and their caregivers, providing comfort, learning, and social interaction to help them remain vibrant members of our community.

We treat everyone equally with dignity and kindness and recognize individual differences and professional boundaries.

We align our emotions, our skills and our actions to create the best outcomes for our clients and our teammates.

We have faith in our teammates and depend upon each other with confidence that we will all act with integrity.

We treat everyone with warmth, empathy, sensitivity and heartfelt sincerity.

We are devoted to PVI’s goals, for the betterment of our clients, the development of our teammates and our growing organization.

178,166 7,000+ 8,723 10,290 26,918 89%

A community already battling hunger/ food insecurity, isolation, and the rising cost of living felt the impact of COVID-19 at an alarming level.

Nutritious Meal Delivery We increased meal recipients.

We reduce the program waitlist.

Increased safety measures.

We delivered an average of 777 meals a day.

Transportation We continued to provide transportation to and from essential medical and dental appointments.

We expanded our transportation service to include trips to grocery stores and pharmacies.

Virtual Activities We launched live virtual programming for seniors with Alzheimer's, dementia, and other cognitive challenges.

We also launched Rosener House at Home, a library of pre-recorded content geared towards seniors with Alzheimer's, dementia, and other cognitive challenges.

We pivoted our fitness and enrichment programs to live virtual sessions.

Fundraising Efforts We launched the Critical Senior Care Fund to help us meet the increased needs of seniors on the peninsula during COVID-19 and beyond.

IT’S BECAUSE OF PVI’S SUPPORT PROGRAMS THAT I FEEL LIKE I’M BEING WATCHED AFTER DURING THIS CRISIS.

“I RELY HEAVILY ON YOUR MEALS ON WHEELS. I DON'T KNOW WHAT I'D DO WITHOUT THE SUPPORT." 75% have household incomes less than $30,000/year.

92% of clients report that their health has improved as a result of receiving Meals on Wheels.

98% report that the nutritional value of the foods they eat has improved.

97% say they have greater food security because of the meal delivery.

PROGRAM BENEFITS 1/3 of an adult's daily nutrition in each meal.

Increases food security.

Referrals to health and community resources.

Daily wellness checks.

Reduces isolation.

$360 will pay the full price of meals for a senior for a month.

Meals on Wheels | Impact Story Eugene is an 85-year-old veteran and loves his independence. He became a PVI’s Meals on Wheels recipient at the start of the Pandemic

EMAIL mealsonwheels@penvol.org

when his medical condition made it impossible for him to shop and cook for himself. Eugene’s painful neuropathy and chronic arthritis

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severely impact his mobility. Managing both chronic conditions has

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significantly affected his lifestyle, yet Eugene describes PVI’s Meals on Wheels "as a lifesaver!” Not only does he enjoy the nutritious meals, but he also looks forward to the warm and friendly delivery drivers.

Over 3500 households served.

85% of participants feel more confident about not falling than before they began our exercise programs.

1,100 physical fitness and well-being classes annually.

HAD I NOT BEEN PARTICIPATING IN THE BALANCE CLASSES, MY FALL IN THE KITCHEN WOULD HAVE BEEN MUCH WORSE. I AM SURE THAT HAD I NOT BEEN EXERCISING, WHEN I FELL IT COULD HAVE BEEN MUCH WORSE THAN JUST MY WRIST.

PROGRAM BENEFITS Variety of enrichment programs that deliver a wealth of lifelong learning.

Access to affordable fitness classes and personal training for active adults.

Safe haven for socialization.

Ability to maintain independence.

Provides tech training, computer, and WiFi access Affordable onsite cafe.

A single gift of $ 85 provides one month of unlimited access to fitness classes and activities.

Little House | Impact Story Lynn and Wesley moved to the Peninsula to be closer to their adult children. The couple sought out connections and immediately felt embraced by the community at PVI’s senior activity center at Little House. Wesley shared that having access to a senior tax service has been “so helpful" the last few years. Lynn and Wesley have both enjoyed the acupuncture and massage services because they are “relaxing” and “affordable”. Their daughter encouraged them to attend fitness classes to stay healthy and meet new people. This led to the couple to pursue working with one of PVI’s personal trainers and with a program tailored to their specific needs. When the COVID-19 pandemic hit,

EMAIL littlehouse@penvol.org

their personal trainer was able to quickly shift to offer client

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training sessions online via Zoom. This presented a

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learning curve for Lynn and Wesley because they were not avid computer users. They mastered Zoom with the help, encouragement and patience of their trainer and the senior center staff. As a result, they were able to continue their personal training sessions without missing a beat. The couple is “excited to return to onsite activities”, yet they “want to continue “zooming” with Jamie!” Lynn and Wesley have found companionship, learning and wellness support at PVI’s senior center.

PVI's transportation program provided over 2,290 rides for medical, dental, and grocery needs.

PROGRAM BENEFITS On-demand transportation with quick dispatch times.

HE CARS ARE SQUEAKY CLEAN, AND THE FRIENDLY LITTLE HOUSE STAFF MAKES IT SO EASY FOR HER TO STAY, "COMPLETELY INDEPENDENT - WITHOUT HAVING TO DRIVE!

Affordable per trip pricing.

Rides monitored by staff for increased safety.

No smartphone necessary, speak with a live concierge every time.

No longer driving at 82, Raymond now relies on PVI’s transportation program for all of his errands and socializing. It has “helped tremendously” during the pandemic for his critical medical appointments and weekly trips to the grocery store. Raymond says that he “enjoys the independence of being able to pick up the phone and request a reliable ride that will arrive quickly”. For Raymond knowing that there is a “always a friendly voice” on the other end is an added bonus. PVI has given him freedom, independence and reliability to come and go when he wants to.

Your donation of $200 provides 15 rides for seniors in need.

107 participants enrolled with a total of 8,723 days of attendance.

79% of our clients are diagnosed with Alzheimer's and Dementias.

PROGRAM BENEFITS

38% have 3 or more chronic conditions.

Supports participants to be as functionally independent as possible

YOU ARE ALL DOING A WONDERFUL JOB IN KEEPING MOM FEELING STRONGLY CONNECTED TO THE ROSENER HOUSE COMMUNITY. THE ZOOM SESSIONS ARE ADDING JOY AND ENRICHMENT TO HER LIFE IN WAYS THAT MY BROTHER AND I CAN’T. WE ARE ALL GRATEFUL.

through therapeutic activities.

Provides respite for caregivers.

Connects families and caregivers to counseling, support groups, and other services.

Provides socialization to prevent isolation.

Financial assistance for low-income seniors.

A donation of $640 will help a senior’s family pay for one month of Rosener House services (at 2 times per week)

Rosener House | Impact Story Oscar and Annette have been married for more than 50 wonderful years and share everything in their lives together. With Annette’s dementia progression, Oscar has now assumed the role of full-time caregiver. He realized at the height of the pandemic that he could no longer do this alone and needed help, yet was equally determined for Annette to age at home and not be institutionalized. He never realized how very difficult it is being the sole caregiver. After receiving caring advice from PVI’s caregiver support

EMAIL rosenerhouse@penvol.org

group, Oscar felt prepared for Annette to join PVI’s Adult Day Services at Rosener House. Oscar was so grateful for the support he received from the curated virtual offerings during the pandemic, yet said “the real miracle happened once in-person care resumed when Rosener House re-opened in July”. After Annette’s first in-person day, Oscar picked her up and the first thing she said was, “everyone was so nice and smiling”. The miracles continued the next morning when Annette woke up and remembered and even reminisced about the activities she participated in the day before. She is now thriving in her guided therapeutic sessions and routine at Rosener House. Annette’s favorites are singing and exercising. Oscar and Annette have found compassion, respite, and joy at Rosener House.

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Program Fees and Other Contracts 38.4%

Revenue

Government 54.3%

Donations and Private Grants 7.4%

The financials listed are for our Fiscal Year, June 1, 2020, through June 30, 2021.

Senior Housing is administered through our sister nonprofit organization, Peninsula Volunteers Properties, and has separate financials.

Federal Grant increase due to COVID-19

Nutrition 2%

Meals On Wheels 40.2%

Administration 5%

Fundraising and Membership 11.4%

Expenses Rosener House 21.3%

Little House 19.4%

Unaudited financials*

ON BEHALF OF PENINSULA VOLUNTEERS, INC.

THANK YOU!

You can make a difference in the future of Peninsula Volunteers, Inc. and in the lives of seniors in your community. How you make an impact is up to you!

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Meals on Wheels | Little House | Rosener House 800 Middle Ave Menlo Park, CA 94025 Penvol.org