Future Group’s Business Booster Platform bringing a digital distribution highway to the Autodesk eco-system to support the digital transformation in the software industry.
Future Group’s Business Booster Platform bringing a digital distribution highway to the Autodesk eco-system to support the digital transformation in the software industry.
Background
Facing the challenges
“Growing our business in a fast-changing world”. It
Specific for the Autodesk channel is the most urgent
seems as we have been using this headline in our
challenge we must face, the change from prepaid
industry for as long as we can remember – and we
perpetual licenses to short-term subscriptions.
have been in the industry for some time now! • The immediate impact on our business is the drop No one and let us reemphasize that: No industry and
in license revenue, gross margin and profitability.
no company in any industry is left unaffected by the
• The second challenge is the increase in the volume
changes we are facing in the information technology
of logistics transactions in terms of monthly
industry right now.
renewals from existing customers.
Business Booster Platform
Each transaction will have a lower monetary value, therefore we must invest in automating the logistics flow all the way from the customer to Autodesk, because we will drown in a back-office nightmare if we don’t. • The third challenge is the pressure on product prices and the impact it may also have on how much customers are prepared to pay for auxiliary services.
Now that we understand the challenges, how do we respond to them? In the Autodesk ecosystem, we all have our well-defined roles. Autodesk is responsible for core product R&D and continued enhancement of the product line to competitively deliver on the promise of the brand: Autodesk makes software for people who make things. Future Group is responsible for distribution and for reseller recruitment, support and development. The resellers are responsible for growing net new subscriptions, end-user sales, training, support and consulting and for enhancing the Autodesk products with additional facilities. Autodesk has quickly responded to the market’s demand for subscriptions, cloud-based services and cross-devise support.
Business Booster Platform The key term for us is “Operational Excellence” and this doesn’t mean working faster or working more hours. It first and foremost means consistent reduction of the actual transactional costs, “automation and selfservice,” and it does mean that the net impact is using much less manpower per order transaction. Future Group has introduced the Business Booster framework that will take the Autodesk business to the next level and to support “Operational Excellence”. The first objective of the Business Booster Platform is to completely automate the subscription logistics all the way from the customer, through the reseller, through Future Group and to Autodesk. Most customers can and will manage their subscriptions themselves. We need to build, maintain and continuously improve the web portals that supports such customer self-service. Future Group has developed a suite of web services that you as resellers can use to automate the management of your subscription business with your customers. The second objective of the Business Booster platform is to make all your customer transactions available for business intelligence purposes. You can be notified of any changes in the subscription status. You can analyse the history and the status of each of your customers and benchmark them against each other. The purpose obviously being the ability to help your customers get maximum value from the Autodesk product portfolio.
Business Booster Platform
Also, here we have developed a suite of web services that you as reseller can use to analyse all available customer data for marketing and sales purposes that will result in a focused and measurable way of working.
Next step? The Business Booster Platform is available for integration with your IT systems. To support you in this integration process we offer
Investment Access to the Business Booster platform will be offered to Future Group partners without any cost. Integration to your own IT systems – ERP and CRM – will differ from partner to partner depending on the IT
three different workshops: •
BBP Toolbox for managers
•
BBP Toolbox for sales and marketing
•
BBP Toolbox for order processing
Each workshop addresses topics like: • Analyse what you need to achieve with the integration from a perspective of internal processes
set-up.
and in your relation to your customers
ROI / Benefits
•
Status of your ERP and CRM systems
•
How are your processes today?
•
Plan for moving forward.
•
Automated processes
If this above is of your interest, please contact you
-
Partner Manager to get more information.
•
Renewal overview
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•
Valuable data
Offers automated back office processes Full control of your renewal opportunities
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- Analysed and updated data that can be used
Gives you access to the data for all your assets for your own Business Intelligence