GET INVOLVED
Get involved in decision making at Peabody Watch a short video about some of our resident group members or visit: https://bit.ly/2YVtqI8
Here’s what some of our involved residents had to say: Strategic resident group members L-R: Adam (Waltham Forest resident and Strategy and Policy member), Aisha Kimbugwe (Resident Involvement Officer, Peabody), James (Hackney resident and Scrutiny Panel member) and Lisa Rae (BedZed resident and chair of Strategy and Policy Group).
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ould you help us improve our services? Want to work with other residents to make a difference? We’re looking for residents from all backgrounds and ages to improve and shape our services and policies. You can get involved through feedback, scrutiny and partnership working. Join our strategic resident groups Our strategic groups are one of the ways in which we support resident to provide feedback on our work and activities. There are two main groups you can join: • Scrutiny Panel • Strategy and Policy Group Both groups are independent of Peabody and made up of residents who volunteer to help improve our services.
parking policy, Rent to Buy policy as well as our approach to building and fire safety and much more. The Strategy and Policy Group also has sub-groups which focus on specific topics, including: • Resident communications • Community development • Improving the customer experience • Modern methods for homes (living sustainably) • Managing our empty properties Make a difference You can help to shape our policies and strategies which can help to make a difference to residents and communities.
What do the groups do? Scrutiny Panel The Scrutiny Panel review, scrutinise and monitor Peabody’s residentfacing services. Last year, they did an in-depth review of our complaints handling process and then put forward a set of recommendations to Peabody to improve how things were done. Nearly all their recommendations were implemented. The Panel is currently reviewing our approach to service charges.
Training and development You can develop new, transferable skills while building your confidence to speak in public, give constructive feedback and influence people around you. There are lots of training opportunities too, including: • How to chair and organise meetings • Mastering public speaking • Understanding performance information and data • Report writing • General professional skills including English language, computer skills etc.
Strategy and Policy Group The Strategy and Policy Group review Peabody’s strategies and policies which have an impact on residents. For example, they have reviewed our
Grow your network by meeting other residents Expand your network by meeting and working with other residents and Peabody employees.
Adam, Waltham Forest resident and member of the Strategy and Policy Group “ A few years ago I saw an ad for residents to join one of Peabody’s residents group which could provide regular feedback on their strategies and policies. It’s been a really rewarding experience being able to work with Peabody to share my perspective as a resident on how they can improve their services.” James, Hackney resident and member of the Scrutiny Panel “ I saw the ad and I thought actually this is the chance that I’ve been looking for to get involved with how Peabody does things. I’ve had good and bad experiences with Peabody over the years, and I really believe in the concept of social housing and believe Peabody does really work. I want to help make things better.” Lisa, Sutton resident and Chair of the Strategy and Policy Group “ I’ve been involved in Peabody resident groups for about seven years now because I want to help find improvements for where I live and also for all residents. Being a on resident group means you can actually make a difference – you can help solve problems for all residents.”
Visit www.peabody. org.uk/ri-recruitment or scan here for more information and to apply
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