ACCJ Journal Who's Who in Hospitality in Japan 2009

Journal

Who’s Who

in Hospitality in Japan // 2009

AmCham Pulse MICE offer one-stop solutions for global enterprises.

T

he American Chamber of Commerce in Japan provides its members with on-site facilities for meetings or conferences. The Chamber’s modern facilities in Tokyo include two bright, modern, well-appointed conference rooms—the Huddle Room and The Boardroom. The Huddle Room is perfect for small gatherings, and The Boardroom can accommodate meetings with up to 36 attendees (seated theater-style). Videoconferences are easy to organize for both rooms.

On April 10, 2008, the Business Travel & MICE Group Singapore Tourism Board published its “2010 – Discover a Whole New Singapore,” by Aloysius Arlando, Assistant Chief Executive. BTMICE generated 31% of Singapore’s total trade receipts in 2004, and is striving to make it 35% by 2015. Accolades listed in the report include:

• Best Overall City for MICE Experience & Facilities & Best • • • • • •

Convention Bureau/National Tourism Organization (CEI Asia Pacific 2007 Annual Industry Survey & Readers’ Choice Award) World’s No. 3 Convention City & Asia’s Top Convention City (International Congress and Convention Association 2006) Asia’s No. 1 Convention City - for 24 years (Union of International Associations 2006) The Best Business City in the World - 7 consecutive years (Business Traveler Asia Pacific 2007) Favorite MICE Facilities (TIME Readers’ Travel Choice Awards 2006) Best MICE Destination, Best Tourism Branding & Best Marketing Team of the Year (Travel Weekly China Magazine) Top Destination for Family Tour (World Traveler magazine)

It was back on June 13, 2007 that the AmCham Hong Kong’s Trade & Investment Committee and Communications & Marketing Committee organized a presentation entitled “Of MICE and Hong Kong. The event touched on how convention centers draw huge visitor traffic to cities, and now are major investment magnets in Asian cities that vie to host mega-events. The development of new integrated resorts in Macau and Singapore, which boast enormous exhibition and convention facilities, has focused attention on the MICE industry capacity and opportunity across the Asia-Pacific region. As the Canton Fair, the grandfather of regional trade fairs, goes from strength to strength, third-tier cities in China have built convention halls in hopes of drawing trade show organizers.

Given this growth in this key market, how well is Hong Kong positioned to compete? Is Macau, bursting with building projects, an opportunity or threat? What, exactly, is in Hong Kong’s future as a center for business events, particularly exhibitions and conventions?

From another perspective, the Hong Kong Center & Exhibition Center continues to tap both current and potential clients. The HKCEC’s second expansion upon completion in 2009, will add 19,400m2 to the HKCEC, bringing the total exhibition space to nearly 83,000m2 and total rentable function space to over 92,000 m2. In fiscal year 200708 (July 1, 2007-June 30, 2008), a total of 1,345 events were held at the HKCEC, with the following breakdown: 109 exhibitions were held, of which 97 were classified as major exhibitions, each utilizing over 1,819m2 of gross floor area. Of these 97 major exhibitions, 85 were recurrent and 10 were new exhibitions; 39 international conferences or conventions were held; 84 entertainment and special events were staged, including 34 film shows and 26 concerts; 389 banquets were hosted; 724 other events were held, including corporate events, media conferences, seminars, and smaller meetings; and 618 events each generated revenues of HK$75,000 or above.

• • • • • •

In AmCham Hong Kong’s “Doing Business In Hong and Macau: 2008 Country Commercial Guide for U.S. Companies,” released on February 15, 2008, in terms of the report’s best products and services listing, Hong Kong had the following: 1. FIT (for individual travel) Prepaid package tours for family vacations 2. VRF (visiting relatives & friends) 3. MICE (meeting, incentive, conference and exhibition) 4. Cruises In Macau, according to this same AmCham Hong Kong 2008 report, recent growth in gaming, hospitality and MICE business has boosted visitor numbers and increased local demand for food and beverage outlets and related services. Franchises that offer turn-key solutions, training and support may find new opportunities related to quickservice restaurant, spas, nail bars, and hospitality-related services.

David Umeda Senior Editor at Paradigm

Who’s Who in Hospitality in Japan 2009 // 3

Gold Standards

S

ervice is the hallmark of the hospitality industry. Though it is not easily defined, it comes in many forms, and spans the spectrum of quality—from most amazing or adequate, to the hard to excuse.

Yet, service remains one of the cornerstones of what epitomizes a satisfied guest or client, and ultimately differentiates an exceptional hotel stay from an ordinary one.

On a daily basis, we live by our service standards—our Gold Standards—which are comprised of five components: The Motto, The Credo, The Employee Promise, Three Steps of Service, and a set of 12 Service Values. Each element carries a specific message; but taken collectively, they speak to the fundamentals of guest care—that the genuine care and comfort of our guests is our highest mission.

When speaking of guests, this extends to our internal guests—our staff. The Motto, “We are Ladies and Gentlemen serving Ladies and Gentlemen,” is intended to state that we are all held in the same high regard—that the Ladies and Gentlemen who comprise our staff are as valued as the Ladies and Gentlemen who choose to patronize our hotel. The Motto, as with the other Gold Standards, is put into effect on a daily basis; and when applying The Motto, each staff recognizes we harbor a very positive work environment—where successes are celebrated and recognized. In so

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doing, we ensure that our Ladies and Gentlemen are happy and motivated to serve to the best of their abilities.

Since happy staff begets happy guests, we are able to apply the rest of the Gold Standards with efficiency and genuine passion.

The hotel industry can never operate in a bubble. Like other industries, we are affected by the overall health of the economy. But, as I have said on many occasions, there are factors we simply can’t control. Rather, we focus on what we can control. If we can provide the best guest experience on a minute-by-minute basis; create unique, memorable and personal experiences while also providing intrinsic value; and offer the finest in service and facilities to ensure we “wow” a guest on every visit, then we have, hopefully, made a guest for life.

As the past has shown us, the travel industry is resilient—bouncing back because people possess an innate desire to travel, and because they want to explore new places and cultures. And when they resume traveling, they will inherently return to a place of comfort, where both their expressed and unexpressed needs were cared for. And, given what we have seen in the past, we will have the opportunity to welcome their return and provide the service that they have come to enjoy and expect.

Ricco DeBlank General Manager The Ritz-Carlton, Tokyo

Luxury Markets in Japan: Entering a New Phase

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n retail and hotels alike, during the last 18 months, the Japanese luxury market as a whole has entered a decisive transition. Are these new trends affecting the two industries in the same manner? Do we notice the same behaviors from the Japanese consumers?

How are these fundamental changes affecting the luxury hotel market in Tokyo?

Quoting a respected travel freelance journalist, Mary Gostelow, “may the word luxury rest in peace.” What consumers look for now are deals, value and return on investment, experiences and bespoke. In the current era of downsizing, one no longer seeks to simply indulge in luxury.

Luxury hotels worldwide have now to focus on delivering experiences, rather than, simply put, a stay or a meal. Hotels now need to provide a lifestyle experience beyond the product and the manner in which it is served, and display “authentic hospitality” to respond to this trend.

In the retail world of Japan, over the last decades of the previous century, consumers looked for brands that had been synonymous with quality and craftsmanship, and they have remained loyal. As an expression of the recent changes, the Japanese consumer is no longer behaving in such a predictable manner, and many smaller brands have emerged. Alongside this, the current downturn economy is bringing out a paradox: the large department stores prefer to stock “safe” established brands, while the consumer seeks something else!

This new behavior in retail is only exacerbating an existing trend in the hospitality sector. It has always been seen that hotel customers were not brand loyal: a guest may return to the same hotel in a given city, but would choose a different brand in another location.

The transformation in retail is making the hotel demand even more volatile.

In Tokyo, one of the most important transformations in the luxury market has been the opening of new hotels. The city has reached a new level of maturity in hotel supply and has acquired a complete set of

key brands. Tokyo is able to compete with other world capitals, now that it has gained such credibility.

As we experience the worst economical climate of this generation, retail and hotels alike have to adapt themselves to maintain their profitability while balancing costs, products and image. Hotel cost management could be compared to that in the airline industry and, particularly, in airplane maintenance— saving on the wrong item can be fatal! The hotels who will come out stronger, when the climate improves, are the ones who embrace the motto “quality will win!”

Philippe Roux-Dessarps General Manager Park Hyatt Tokyo

Who’s Who in Hospitality in Japan 2009 // 5

The Redefining of Luxury

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herever we look, there is a news story noting the economic challenges facing us all across the business world; every segment of the Meeting, Incentive, Convention and Exhibition sector has also been affected.

Our partners and guests are making tough decisions in how and where to spend their valuable dollars and cents, all under the watchful eyes of the public and company stakeholders. The luxury hotel segment of the market is looking for avenues to pursue in order to demonstrate positive value, rather than challenges to our partners, when considering their selection of a hotel.

Customers are questioning whether a continued choice of a luxury establishment is an “extravagance” or, indeed, a “necessity.” Therefore, the opportunity is to re-define the word into a context of genuine service and hospitality that our customers, partners and guests believe is the true meaning of necessity.

The following shows areas that will never be compromised when a client selects a “luxury” property.

The Luxury of Time – Think of the speed and efficiency of check-in and breakfast experiences; a concierge team with the ability to book and re-book those appointments, reservations, and tickets as required; the ability to have a suit pressed within the hour, 24-hour access to the gym and business center, 24-hour room service for those with flight

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connections and/or working with colleagues in another time-zone; the value of blending local traditions with international expectations within a single location; the ability of housekeeping to provide the day’s first and second service of the room to be based around the program’s schedule; the consistent response time from the initial request to the hotel sales department, through to the follow-up and full de-brief on departure.

The Luxury of Consistency in Delivery of Service and Product – A property at this level will allocate staffing levels and facilities to meet service levels, and not the meeting of expense constraints—what was there yesterday will be there tomorrow.

The consistent delivery of Internet in all guest rooms/suites and meeting facilities. The ongoing emphasis provided in the area of core standards and training to get the basics right, then the individual attitude of the staff to look to exceed an expectation.

The confidence that the properties’ hardware will be continually maintained and enhanced as required.

The Luxury of Peace of Mind– the hotel team’s ability to communicate in both Japanese and English throughout the process of the program/event. This will see the “drilling down” to get the facts and requirements desired, then the “follow through” to see that the concept is turned into reality at the time of delivery. The placing trust in

a brand that can provide the delivery in multiple properties—with each one offering a distinctive local flavor to suit the location.

The Luxury of Warmth & Recognition – The understanding and awareness of who is staying in the property and the appropriate level of contact, the use of a name by the bellman as the guest comes back to the hotel after being out for the day, the importance of working with the organizer with group VIPs, including the awareness, care and delivery of preferences for individuals within the program. One key position within the process is that of the conference services manager, who will always be allocated as the “go to person” for the event.

Ultimately, the selection of a property comes down to the very simple premise of what is important to the stakeholders involved, and how the property presents its case in delivering each component. The above are a sample of how “luxury” could be redefined into a concept of “necessity.”

Whether it be energized employees, an increased level of loyalty from customers, the successful launch of a product, or a new idea sparked from the meeting of likeminded minds— surely, each of these are “necessities” we all want to achieve!

Carl Sladen Consulting Director of Marketing Four Seasons Hotel Tokyo at Chinzan-so

Here & Elsewhere

I

t is a global economic downturn for sure. But Japan hotels, particularly in Tokyo (and Osaka to a certain degree), seem to be weathering the storm—certainly when looking at the rest of the world.

In an April 2, 2009 online news item, “Hotel Statistics Still Grim,” on Yahoo! Finance, the U.S. hotel industry was described as being hit hard by the continuing global economic downturn. Smith Travel Research (STR, STR Global) provides benchmarking reports to more than 38,000 hotel clients, representing nearly 5 million rooms worldwide. For the week ended March 28, occupancy in U.S. hotels fell 12.3% year-over-year to 56.6%; the average daily room rate (ADR) dropped 8.8% to $98.77; and the revenue per available room (RevPAR) plummeted 20.0% to $56.50. While the RevPAR scenario affected everyone in the chain-scale segments (luxury to economy), it was the lower-tier hotels (including economy and mid-scale brands) that posted the largest drop in occupancy. The strategy in the States for luxury brands to cut prices in order to keep customers from trading down to the cheaper brands resulted in their posting the largest declines in ADR and RevPAR. The report concluded that the current operating environment for hotels remains exceedingly challenging, with no encouraging signs ahead.

On the Hotel Resource site, STR stated that the European hotel industry had reported mixed year-overyear results in terms of U.S. dollars, euros and British pounds for the first month of 2009. Geneva, Munich

and Saltzburg enjoyed increases in two out of the three main indices (i.e., ADR, RevPAR and Occupancy).

In terms of increased ADR, Düsseldorf, Geneva, Lisbon, Munich, Salzburg and Zurich were the benefactors. On the downside, Amsterdam, Athens, Lisbon, Prague and Venice suffered more than a 20% decline in occupancy.

Enduring a more than 30% drop in RevPAR were Athens, Birmingham, Gothenburg, Moscow, Reading-M4 corridor and Venice.

In terms of the Asia-Pacific region for the same month, STR reported double-digit decreases when reported in U.S. dollars for all three key performance metrics—18.3% drop to 54.3% occupancy; 12.2% ADR decline to $125.31; and 28.3% RevPAR decrease to $68.09.

However, three markets—two of which were in Japan—posted increases in ADR and RevPAR. Tokyo’s ADR rose 25.9% to $238.91 and RevPAR by 12/4% to $144.19. Osaka ($ not supplied) enjoyed a 16.4% increase in ADR and 11.6% rise in RevPAR, while its occupancy dropped by only 4/1%. Bali’s figures were $142.65 and $105.87, respectively. Seoul experienced a better occupancy year-over-year of 73.6%, though its ADR plummeted by 33.4%.

Not impacted by foreign exchange interpolations, STR’s statistics on Japan as a whole showed that its nationwide occupancy was 60.9% (-7.2%); its ADR at ¥13,709.44 (just -2.1%); and its RevPAR at ¥8,343.62 (-19.1%).

D.U.

Who’s Who in Hospitality in Japan 2009 // 7

Japanese Brand of Hospitality

W

hat is the first thing that springs to mind whenever one mentions any of the prominent international hotel brands? Most people would say their unique brand of hospitality. With so many foreigners bowled over by their good experiences in Japan, it is a wonder the Japanese brand of hospitality has yet to be marketed internationally.

One of our colleagues shared her experience during a recent vacation when she traveled with her family to central Japan and stayed for two nights at a Japanese-style inn, ryokan, in a small town known for its traditional summer Bon dance.

The first surprise came during dinner when they found a small table setting for their four-year-old daughter, although they did not order a meal for her—as they were thinking to share their dinner. It was not the typical “kid’s meal,” though, but a miniature portion of the traditional refined kaiseki dinner course that the parents were having, using local seasonal ingredients and beautifully presented. No need to mention that the girl was delighted.

On the first night, the little girl, tired by the long journey, ran a slight fever. The okami, inn proprietress, immediately brought medication, along with hot porridge, for the daughter. The next day, the family canceled all excursions, as they wanted their daughter to rest in bed. Seeing how disappointed the little girl was, the okami organized a

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surprise puppet show for the family within the ryokan. Though simple and executed by the staff, it truly touched the hearts of the family.

The fact of the matter is that this kind of episode really happens all the time in Japan, where there is a high-level hospitality standard. There are the ritual-like polite salutations at department stores’ opening hours and complimentary iced water served in any restaurant, along with an oshibori, wet towel. Even pachinko (pinball) parlors distribute hot tea to the gamblers queuing up early in the morning.

The current economic slump will likely affect, to varying degrees, most businesses on a global level.

The hotel industry is affected by economic conditions like most other industries, yet we can view the recession as an opportunity in the most positive sense.

In times of recession, people look for good experiences more than ever and tend only to focus on the services that are most valuable to them.

Thus, it is important to take time to study the demand, and provide the level of service the Japanese market expects. There are many things to learn in Japan, where we can encounter a superlative level of service everywhere we go.

We must stand by a steadfast philosophy emphasizing respect, courtesy, sincerity, helpfulness and humility in all contact points with our guests. Service must be delivered from the heart—i.e., it must be

spontaneous. While many international establishments have volumes of manuals and corporate policies, Japanese—with their inborn Asian culture—treat their guests the way they expect to be treated in return.

If we can deliver such services and if our staff members are dedicated to anticipating needs and making all guests feel valued and special by delivering a unique hospitality experience, like with the okami of the ryokan, customers will come to value this hospitality—even returning under any given economic circumstance. The Japanese may not be considered the best marketers, but their hospitality industry is a “mature” one that understands and upholds the values of ultimate luxury, despite any travel budget constraints. These are some things the international hotel brands can come to value as well.

Wolfgang Krueger General Manager Shangri-La Hotel, Tokyo

A Return to Nature Travel Destination: Resorts

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n the 21st century shaped by IT development, the economic slowdown, world crises, and unhealthy human relations, we tend to find ourselves destined for one common location to ease our worries. While some may make a beeline straight to the refrigerator, where a late-night snack eases all troubles, many prefer a location that takes more planning, as well as a bigger budget. This slice of heaven on earth offers to people burdened with the stress of daily life, or by the two-dimensional nature of the times, a haven to be nurtured back to feeling like their old selves. The place that provides this retreat is out in nature, placing them under the care of Mother Earth.

To provide an even more vivid image, place yourself in southwestern Switzerland, in a luxury resort called Gstaad. Imagine a mountainous resort with the excitement of seeing glaciers and boasting beautiful scenes of flowing rivers, ravines, lakes, and nature all around.

Pamper yourself in the luxury hotel located in the area, but also see the pleasant gap between the town itself and the items sold in the shops. Although a rural area, the entire town is home to a high-quality lifestyle— with retailers selling high-class wines, cheeses and hams, as well as brand name designer wear.

An added dimension is being surrounded by visitors from royal families, top businesses, and the movies; and other big names from various social circles around the globe—who enjoy activities in the grand outdoors year round. As a visitor yourself, you are endowed with celebrity status, as your presence there brands you a VIP. However, it also is a world of its own—where you experience unconditional relaxation in the abundant time allotted, without spending excessive care on how you look or who is looking. Gstaad is the model resort.

This is nothing new, but IT development created a world where communication is mainly done by e-mail, and communities and interest groups meet in cyberspace. Hearing the natural voice of fellow human beings and feeling the warmth of the human touch are becoming less frequent. Even the economy and economic recession are, in a real sense, manmade shows of

heart. As the law of conservation of mass states, even if it looks as if your assets and fortunes are lost, in truth, nothing is destroyed or created. As a result, we are on the verge of becoming content with a two-dimensional world to which we unknowingly adapt.

But we are not fully content, for even this manmade world is requesting a return to nature. It is a curious fact that, despite the worldwide recession, Gstaad and other luxury resorts around Europe remain upbeat despite a wavering global business climate. Resort locations remain travel destinations for mainly wealthy, influential people around the world. It is the same for leaders in Europe and North America, where it is customary for such highly stressed individuals to visit resorts with family before making difficult decisions.

The relationship between man and nature is a bond of healing, and resorts provide a means for returning to nature. The two-dimensional world of encyclopedias, televisions, and the Internet try to capture the beauty of nature. But there exists a third dimension that brings these to life, and it is at a resort where people actually are able to experience it.

The 21st century is the perfect time for encountering the true value of resorts, which provide a three-dimensional world with precisely the type of healing refuge seekers like yourself are seeking.

Michiko Honda Chief of the Marketing Department The Windsor Hotels International Co., Ltd.

Who’s Who in Hospitality in Japan 2009 // 9

Conventional Wisdom

D

uring the 18th International Meetings Exhibition, Japan’s largest convention trade show, which was held December 18-19, 2008, the Japan National Tourism Organization presented the first “Best International Convention Awards” to the organizers of the following eight conferences, for their contributions to inviting and organizing international conventions in Japan.

JNTO plans to continue presenting these awards every year as a sign of gratitude to association executives who actively invite and organize international conferences in Japan, and to make their efforts more widely known.

1. International Sociological Association (ISA) World Congress of Sociology 2014 International Sociological Association (ISA) World Congress of Sociology 2014 – at the Pacifico Yokohama, Minato Mirai 21 waterfront 2. IEEE International Geoscience and Remote Sensing Symposium (IGARSS) 2011 – in Sendai 3. Particle Therapy Co-Operative Group Meeting (PTCOG) 49 in 2010 – at Gunma University, Maebashi City 4. International Council of Nurses CNR Conference in 2007 – at the Pacifico Yokohama, Minato Mirai 21 waterfront 5. Science and Technology in Society (STS) forum, Fourth Annual Meeting in 2007 – at the Kyoto International Conference Center 6. IUPAC 14th International Symposium on Organometallic Chemistry Directed Towards Organic Synthesis (OMCOS-14) in 2007 – at Nara Centennial Hall 7. World O-Cha (Tea) Festival 2007 OCHA 2007 – at Main Hall of Granship and Granship Square in Shizuoka City 8. IEEE 22nd International Conference on Advanced Information Networking and Applications (AINA) 2008 – in Gino-wan City, Okinawa The Osaka Convention & Tourism Bureau has a convenient online inquiry system. Organizers input (a) preferred dates; (b) location, hotel or venue; (c) approximate budget; (d) and other pertinent details on requirements for venue, layout, and convention or event size. The OSCTB states that “We guarantee that with our service you will save between 10-15% due to our local pricing.”

The Kobe Convention & Visitors Association has established its “Meet in Kobe 21st Century” convention

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service—eliciting the cooperation of hotels, PCOs (professional congress organizers), tourist agencies and other organizations to provide a range of services for both convention organizers and delegates. Kobe distinguishes what services are available based on whether two or all five criteria are met: (Type B) 1. held in Kobe; 2. organized by a nonprofit body; (Type A) 3. at least 300 participants; 4. five or more participating countries (including Japan), and 100 or more overseas participants; and 5. duration of three days or more.

The Kyoto Convention Bureau explains what types of MICE are held in Japan’s ancient capital city. Kyoto is perhaps most famous for the UN Conference on Climate Change (COP3) that resulted in the Kyoto Protocol in 1997. Indeed, it is a popular city for government meetings such as the G8 Foreign Ministers Meeting, Asian Development Bank, ASEM Asia-Europe Meeting, and Science & Technology in Society Forum (STS forum). As a leading university city, Kyoto also hosts a large number of scientific and culture conferences annually. Kyoto also stands out as a destination of choice for company meetings and incentives.

The Fukuoka Convention & Visitors Bureau, Kyushu, has set up “Fukuoka Welcome Card” that (1) provides a preferential treatment system for foreign visitors coming to Fukuoka; (2) distributes free of charge its “Fukuoka Welcome Card Guidebook” (includes expiration date) when visitor presents his/her passport; and (3) offers to cardholders (non-transferable) discounts and/or other privileges at facilities listed in the guidebook (but not arranged through a travel agent).

The Sapporo Convention Bureau, Hokkaido, points to 10 reasons why incentive tours are a major business: (1) convenient access inside Japan, and between Taipei, Seoul, Shanghai or Hong Kong; (2) clean and safe streets; (3) friendly people; (4) great natural environment and urban service; (5) refreshing climate; (6) beautiful scenery as the “Switzerland in Asia”; (7) a full range of facilities [e.g., Sapporo Convention Center (2003), Sapporo Dome, Royton Sapporo (up to 2,000 people)]; (8) delicious Hokkaido foods; (9) hands-on tourist activities; and (10) Ainu culture.

David Umeda Senior Editor at Paradigm

Who’s Who

in Hospitality in Japan // 2009

Listings ANA InterContinental Ishigaki Resort

12

ANA InterContinental Tokyo

13

Cerulean Tower Tokyu Hotel

14

Four Seasons Hotel Tokyo at Chinzan-so

15

Happo-en

16

Hotel La Suite Kobe Harborland

17

Imperial Hotel, Tokyo

18

Kobe Bay Sheraton Hotel & Towers

19

Okinawa Marriott Resort & Spa

20

Park Hyatt Tokyo

21

Ramada Osaka

22

Shangri-La Hotel, Tokyo

23

Sheraton Grande Ocean Resort

24

Sheraton Grande Tokyo Bay Hotel

25

Sheraton Grande Walkerhill

26

Sheraton Laguna Guam Resort

27

Sheraton Miyako Hotel Osaka

28

Sheraton Miyako Hotel Tokyo

29

Sheraton Sapporo Hotel

30

Swissôtel Nankai Osaka

31

The Busena Terrace

32

The Ritz Carlton,Tokyo

33

The Strings by InterContinental Tokyo

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The Westin Tokyo

35

The Windsor Hotel TOYA Resort & Spa

36

Who’s Who in Hospitality in Japan 2009 // 11

ANA InterContinental Ishigaki Resort

ANA InterContinental Ishigaki Resort Address

354-1 Maezato, Ishigaki-City, Okinawa, 907-0002

Overview

Tel

0980-88-7111

Fax

0980-88-7211

Email

isghr@anaintercontinental-ishigaki.jp

Web site

www.anaintercontinental-ishigaki.jp

Contact

Takuya Mizumoto, Sales & Marketing Manager

# of Rooms

255

Ishigaki Island is the gateway to the Yaeyama region; while a part of Okinawa, the region has its own unique history and culture that is separate and apart from mainland Japan and even Okinawa, which is one hour away by air.

Michelin Guide has just completed a tour of Japan and has awarded Ishigaki 2 stars and Kabira Bay 3 stars, and are the only awards given anywhere in Okinawa.

Location

Our hotel is located a short 5 min from the Ishigaki Airport and 10 min from the Port, which is the starting point for sightseeing tours of the Yaeyama islands.

Distance from Ishigaki Airport

2km

Nearest Train Station

n/a

Conference and Event Facilities Room Name

Maesato Ball Room TOP of YAIMA

Total Area m2

472.3 123.2

Theater

Classroom

570 150

420 90

“U” shape

Boardroom

72 36

88 40

Reception

400 100

Banquet

350 80

Hotel Amenities Our hotel offers its guests panoramic vistas over the emerald green waters of Maesato Beach. Guest rooms are more than 40m2, and we also offer marine sports, short golf course and a variety of relaxation facilities.

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ANA InterContinental Tokyo ANA InterContinental Tokyo Address

1-12-33 Akasaka Minato-ku, Tokyo 107-0052

Overview

Tel

03-3505-1111

Fax

03-3505-1155

Email

info@anaintercontinental-tokyo.jp

Web site

www.anaintercontinental-tokyo.jp/e/

Contact

Colin McCandless

# of Rooms

843

Location

In Ark Hills near Akasaka, Roppongi and Kasumigaseki

Distance from Narita/Haneda

From Narita Airport: 65km, From Haneda Airport: 15km

ANA InterContinental Tokyo is located in Tokyo’s vibrant business and commercial districts, and only a short distance from some of the most renowned spots such as Ginza, Roppongi and Shibuya. It boasts 843 comfortable and contemporary rooms including 43 suites, over 20 meeting venues for up to 1,000 delegates in classroom style and endless dining choices in 11 restaurants and bars. ANA InterContinental Tokyo combines the refined taste of Japanese tradition with the world-class service and facilities of a leading international brand. The hotel provides easy access to Tokyo Metro stations, government agencies and financial institutions. The Imperial Palace, Senso-ji Temple, Ginza shopping district and the Mori Art Museum are short distances away.

Nearest Train Station

Tameike sanno, Kamiyacho and Akasaka

Conference and Event Facilities Room Name

PROMINENCE GALAXY GLORY AURORA PRISM LUMINOUS

Total Area m2

1,892 660 208 184 144 141

Theater

2,000 734 199 156 150 144

Classroom

“U” shape

Boardroom

Reception

2,200 550 130 110 70 70

Banquet

870 280 90 80 60 60

Hotel Amenities Large Screen Televisions, satellite and cable broadcasting, LAN cables and media hubs. Additional items (available upon request) Blue Ray DVD Units, fax machines, trouser pressers and humidifiers

Who’s Who in Hospitality in Japan 2009 // 13

Cerulean Tower Tokyu Hotel

Cerulean Tower Tokyu Hotel Address

26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-8512

Overview

Tel

03-3476-3000

Fax

03-3476-3001

Email

cerulean-h.ro@tokyuhotels.co.jp

Web site

www.ceruleantower-hotel.com

Contact

Takayuki Yamano

# of Rooms

411 rooms including 9 suites, 2 Japanese-style room “Washitsu” and 294 non-smoking rooms

Location

City center only a 5-min walk to Shibuya Station

Affiliation

Concorde Hotels & Resorts

Distance from airport

Approx. 85 min by Limousine Bus, or 80 min by Narita Express Train from Narita Airport

Cerulean Tower Tokyu Hotel is located in the heart of Shibuya, where business, fashion and entertainment cultures meet, and can be accessible within a 5-min walk from Shibuya Station. The simple, modern and tranquil atmosphere accented with Japanese sensibility provides the perfect place for guests to feel the ambience of excellence and deep relaxation. All guest rooms and suites are located on the high-rise of the tower between the 19th and 37th floors offering great night views of Tokyo. There are also first-rate restaurants varying from French, Italian, Chinese to Traditional Japanese cuisine that are perfect for special dining occasions. The Cerulean Tower has a total of 11 banquet rooms prepared to meet various needs, from dinner parties to business meetings, conventions, seminars, fashion shows, press conferences and exhibitions.

Banquet rooms “Lunare”, “Solare” and “Celeste,” furnished with stylish and modern décor, feature spectacular views of Tokyo city skyline from the 39th floor.

Nearest Train Station

Shibuya Station, where 8 different lines operate

Conference and Event Facilities Room Name

Lunare (39F) Solare (39F) Celeste (39F) Ballroom, Full span (B2F) Ballroom, 3/4 span (B2F) Ballroom, 2/3 span (B2F) Ballroom, 1/2 span (B2F) Ballroom, 1/3 span (B2F) Ballroom, 1/4 span (B2F) Shirotae (B2F) Asagiri (B2F) Yayoi (B2F) Sawarabi (B1F) Moegi (B1F) Momiji (B1F) Yamabuki (B1F)

Total Area m2

190 135 100 1,430 1,060 890 710 530 340 100 200 100 70 80 76 60

Theater

120 100 60 1,400 1,000 850 700 500 300 80 150 80 45 50 45 35

Classroom

70 50 40 850 650 550 400 300 200 60 120 60 40 45 40 30

“U” shape

Boardroom

51 42 30

60 50

33 54 33 34 28 34 22

42 66 42 38 32 38 26

Reception

100 80 50 1,300 900 800 600 400 250 60 110 60 30 40 30 20

Banquet

80 60 40 700 500 400 300 200 150 50 80 50 30 40 30 20

Hotel Amenities 11 banquet rooms including a grand ballroom (1,430m2), 5 restaurants, a bar, a lounge, Japanese ryotei, 24-hour room service, fitness center, jazz club, Noh theater and a church. An executive lounge is available for guests on executive floors.

14 // Who’s Who in Hospitality in Japan 2009

Four Seasons Hotel Tokyo at Chinzan-so Four Seasons Hotel Tokyo at Chinzan-so Address

2-10-8 Sekiguchi, Bunkyo-ku, Tokyo 112-8667

Overview

Tel

03-3943-2222

Fax

03-3943-2300

Email

aya.hara@fourseasons.com

Web site

www.fourseasons.com/tokyo

Contact

Ms. Aya Hara - Sales Manager

# of Rooms

259

Location

Neighboring Tokyo’s main business and financial centers

Distance from airport

Narita International Airport, 60km

Nearest Train Station

Tokyo Metro Edogawabashi Station, 0.8km

Four Seasons Hotel Tokyo at Chinzan-so is conveniently situated within walking distance of the subway and a taxi away from financial centers, premier shopping and sightseeing options. Uniquely set in 17-acre grounds including an historic Japanese garden, this elegant property offers an innovative blend of classic European and Japanese décor. Guests can unwind from a hectic day in YU, THE SPA along with a stroll through the classic garden. Elegantly appointed accommodations including complimentary internet, multilingual staff and fantastic dining options. A total of 17 function rooms with the majority offering views of the garden, provide a wide variety of opportunities to suit all needs, including the 98-seat Amphitheater complete with translation booth and wireless internet.

Japanese, Italian and other international cuisines are available in the hotel, which are complemented by Le Jardin lounge overlooking the garden and an intimate bar, Le Marquis. Truly a location that blends the rich traditions of Japan with the warmth, comfort, and personal attention known of Four Seasons.

Conference and Event Facilities Room Name

Ballroom Wisteria Room Maple Room (Terrace) Bamboo Room Poplar Room Amphitheater Ginkgo Room Hickory Room Pine Room Oak Room 1, 2, 3 Sakura Room Chesnut Room Magnolia Room Mahogany Room Chef's Table

Total Area m2

634 283 228 (147) 220 170 225 251 214 76 88 70 43 92 120 93

Theater

Classroom

600 250 180 180 70 180 180 24

350 150 90 90 42 98 100 90 16

“U” shape

Boardroom

Reception

Banquet

100 55 50 50 20

80 40 40 40 24

500 180 120 120 60

300 90 90 90

50 50 16

50 40 14 10 16 10 10

150 120 30 30

100 90 24 10 16 10 10 30 24

30 50 24

Hotel Amenities 24-hour fitness center, 24-hour room service, 24-hour business center, traditional onsen (unique for Tokyo 5-star choices in offering the healing spring waters of the Izu area), airport limousine bus pick-up & drop-off point, indoor pool (complete with retractable roof), and a superb concierge team to assist with your needs in Tokyo and beyond.

Who’s Who in Hospitality in Japan 2009 // 15

HAPPO-EN

HAPPO-EN Address

1-1-1 Shirokane-dai, Minato-ku, Tokyo

Overview

Tel

03-3443-3111

Fax

03-3443-3116

Email

tishiyama@happo-en.com

Web site

www.happo-en.com

Contact

Banquet Sales

Together with a garden and architecture in traditional, refined Japanese style, HAPPO-EN can offer entertainment programs with a Japanese flavor for a unique Meeting and Incentive party. Run-of the-mill Meetings and Incentives can become much more enjoyable and memorable if they take place at HAPPO-EN.

Restaurant

3 kinds of restaurants

Location

Shirokanedai, Central Tokyo

Distance from airport

Haneda 16km

Nearest Train Station

1 minute on foot from Exit 2 of Shirokanedai Station.

Conference and Event Facilities Room Name

Total Area m2

Jour-room (Garden view) Nuit-room (Garden view) Sun-right-room (Garden view with terrace) Leaf-room Wind-room Grace-room (Garden view with balcony) Chat-room Linden-room (Garden view) Jasmine-room Cedar-room Sacre-room (Garden view) Nocturn-room Eternity-room Hakuho-house (Japanese old fashioned)

792 323 227 215 227 205 380 171 220 227 158 227 227 240

Theater

Classroom

800 300 160 160 130 160 400 120 160 160 110 160 160 160

450 200 100 100 80 100 220 60 100 100 60 100 100 100

“U” shape

180 80 60 60 40 50 100 40 60 60 40 60 60 60

Japanese style restaurant — KOCHU-AN The Japanese-style residence was used by the famous Meiji Era business tycoon KURAHARA FUSANOSUKE.

16 // Who’s Who in Hospitality in Japan 2009

Boardroom

150 60 40 40 30 30 80 30 40 40 30 40 40 40

Reception

450 130 80 80 60 80 180 60 80 80 60 80 80 140

Banquet

700 200 100 100 100 90 250 60 100 100 60 100 100 200

Hotel La Suite Kobe Harborland Hotel La Suite Kobe Harborland Address

7-2 Hatoba-cho, Chuo-ku, Kobe, Hyogo 650-0042

Tel

078-371-1111

Fax

078-371-1110

Email Web site Contact # of Rooms Location Distance from airport Nearest Train Station

Overview

A new cultural icon has been added to the City of Kobe: Hotel La Suite Kobe Harborland. Derived from the musical term ”suite,” our name suggests how we make our guests’ stay a genuinely harmonious rhapsody, from check-in to deparraj@l-s.jp ture. We believe that here you can enjoy the best of what Kobe can offer, which www.l-s.jp includes luxurious accommodations, excellent service and genuine hospitality.

Raj Kumar Kunwar, Assistant ManagerAll of the rooms offer ocean views with a generous Jaccuzi bath and terrace. The Sales & Marketting Division breathtaking European-styled resort setting pervades with luxury and tranquility.

70 ocean-view rooms with terrace including three suites Our classically styled interior provides an elegant yet relaxed atmosphere. Fresh and 26 non-smoking rooms on non-smoking floors flowers, soothing music and refreshing aromas greet our guests. The banquet and Located by the Kobe harbor meeting facilities are well equipped to cater to your every need. The state-of-theKobe Marine Air Airport – 15 min by taxi art spa and aesthetic services are available in our women-only salon. In tune with the modern, fashionable esprit of Kobe, Hotel La Suite is where you come to relax Minato Motomachi Stn. of Kobe Municipal Subway Coastal Line – 4-min walk. JR Kobe Stn. – 10-min walk and be pampered with sophistication and cultural refinements.

Conference and Event Facilities Room Name

Flora Rose Hortensia Plaisir Private Room Garden Terrace La Reine Suite

Total Area m2

141 73 68 104 36 376 214

Theater

130 70 60 60 -

Classroom

80 50 40 40 -

“U” shape

25 15 22 8

Boardroom

32 20 14 24 15 10

Reception

120 60 40 60 200 30

Buffet

120 60 40 60 200 30

Formal Dinner

70 35 25 40 15 8

Hotel Amenities 24-Hour Concierge & Room service; Spa and Aesthetic Salon (Ladies only); Two restaurants and one Lounge & Bar with live piano; Spacious Open Terraces; Key System Elevators for extra privacy and safety; Wheelchairs available; Free Vehicle parking for hotel users; Exclusive direct elevator from each floor to Spa and Aesthetic Center (Ladies only)

Who’s Who in Hospitality in Japan 2009 // 17

Imperial Hotel, Tokyo

Imperial Hotel, Tokyo Address

1-1-1 Uchisaiwai-cho, Chiyoda-ku, Tokyo 100-8558

Overview

Tel

03-3539-8522 (Sales Department)

Fax

03-3504-1288 (Sales Department)

Email

masao.shimizu@imperialhotel.co.jp

Web site

www.imperialhotel.co.jp/e/

Contact

Mr. Masao Shimizu

# of Rooms

1,005 rooms

Location

Heart of Tokyo. Easy access to Kasumigaseki, Marunouchi and Ginza districts.

Distance from airport

60Km from Narita International Airport

Nearest Train Station

Yurakucho Station (JR), 0.5km , Hibiya Station (Tokyo Metro), 0.3km

The solitary grand hotel in the Far East’s most impressive metropolis, Tokyo’s legendary Imperial enjoys the patronage of royalty, fabled celebrities, world leaders and helmsmen of international finance and commerce since it opened under sponsorship of the Imperial household in the year 1890. On a parkside boulevard in the very heart of the city, within walking distance to the central business district, opulent Ginza shopping, central government offices, and overlooking the green expanses of the Emperor’s palace grounds, The Imperial offers a world of finesse and refinement commensurate with the capital’s most famous address. Impeccably appointed guest rooms and tasteful suites, including the one-of-a-kind Frank Lloyd Wright Suite, bespeak beguiling Japanese precision.

From world-acclaimed haute cuisine to entrancing kaiseki delicacies, dining here is anything but average. A stunning array of ballrooms, an unstinting executive service center, pool, gym, saunas, and attendants decorated by emperors provide every guest with an ideally balanced, rewarding and memorable sojourn.

Conference and Event Facilities Room Name

PEACOCK ROOM EAST & WEST PEACOCK ROOM EAST PEACOCK ROOM WEST FUJI ROOM HIKARI ROOM SAKURA ROOM MIYABI ROOM UME ROOM

Total Area m2

1,965 1,073 868 1,236 550 284 165 78

Theater

1,800 1,000 750 1,000 500 240 150 40

Classroom

1,200 700 500 600 300 190 100 30

“U” shape

Boardroom

Reception

Banquet

2000 1000 500 1000 400 200 120 40

Hotel Amenities 13 pace-setting restaurants; Old Imperial Bar with Frank Lloyd Wright relics; 2,000-person capacity Peacock Room, 25 other function rooms; exclusive Imperial Floors; complimentary meeting space; shiatsu and fitness center, rooftop pool; room air-purifier systems; extra security; non-smoking accommodations and facilities; elegant Japanese teahouse

18 // Who’s Who in Hospitality in Japan 2009

Kobe Bay Sheraton Hotel & Towers Kobe Bay Sheraton Hotel & Towers Address

2-13 Koyocho-naka, Higashinada-ku, Kobe 658-0032

Overview

Tel

078-857-7000

Fax

078-857-7001

Email

info2@sheraton-kobe.co.jp

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=772&language=en_EN

Contact

Ms. Kanae Sasaki

# of Rooms

276 rooms include 5 suites

Location

18 min by bus from Sannomiya Station 26 min by bus from Shin-kobe Station

Distance from airport

Kansai International Airport, 70km

Nearest Train Station

Island Center Station, 1 min (about 50m)

Discover all that Japan has to offer while staying at the Kobe Bay Sheraton Hotel & Towers. Just an easy limousine bus ride from Kansai International Airport, you will always feel connected. We are also accessible by bus from the Shinkansen (bullet train) station and Sannomiya Station in Kobe. Find comfort in our 276 Traditional and Tower-level guest rooms, complete with stunning views of Rokko Mountain and Osaka Bay. Sink into your oversized Sweet Sleeper Bed, or prepare for a meeting at your work desk with high-speed Internet access. Our 26,286ft2 of function space are flexible to accommodate any occasion, from an international convention to an informal party for friends. Our 14 rooms range from a conference hall to private boardrooms, and everything in between. With expert design, the latest equipment, and friendly service, we’ll help you plan an event they will always remember.

Conference and Event Facilities Room Name

ROKKO (Whole Room) KITANO MAYA NUNOBIKI AJISAI NOJIGIKU UME OCEAN ISLAND MARINE

Total Area m2

925 187 170 144 72 72 56 513 182 93

Theater

Classroom

940 154 132 126 50 50 40 500 200 80

620 120 87 78 36 36 27 250 100 50

“U” shape

180 38 36 36 18 18 15 70 44 30

Boardroom

32 32 32 16 16 12 78 52 36

Reception

Banquet

700 100 90 80 40 40 30 350 100 50

520 80 70 60 30 30 20

Hotel Amenities 14 functions venues, 7 restaurants & bars, Sheraton signature Sweet Sleeper Bed, Executive Lounge offering complimentary breakfast, evening cocktail, fitness center with wooddeck indoor-pool, outdoor tennis courts and aesthetic salon, direct airport limousine, direct bus to Universal Studios Japan.

Who’s Who in Hospitality in Japan 2009 // 19

Okinawa Marriott Resort & Spa

Okinawa Marriott Resort & Spa Address

1490-1 Kise, Nago-city, Okinawa 905-0026

Overview

Tel

0980-51-1000

Fax

0980-51-1001

Email

info@okinawa-marriott.com

Web site

www.okinawamarriott.com

# of Rooms

361

Distance from airport

Naha International Airport 70km

Okinawa Marriott Resort & Spa is a v-shaped magnificent 15-story building overlooking the beautiful East China Sea, where you can start your day seeing a sunrise from one wing facing Nago Bay, and end your day seeing a beautiful sunset from the other wing. All of the rooms have great ocean views and stateof-the-art 26-inch liquid crystal TVs with VOD functions for free. Secluded from the crowd, you will be given time to feel the gentle Okinawan wind, smell the untouched nature, and bask in the cheerful sunshine, which enables you to relax and refresh yourself. Located in a central part of the island, you have a good access to both north and south for any attraction and entertainment. Our warm Okinawan spirit and welcoming atmosphere await you.

Conference and Event Facilities Room Name

Total Area m2

Umanchu Majun Curry

299 147 187

Theater

Classroom

200 80 130

120 70 40

“U” shape

Boardroom

70 30 30

80 40 40

Reception

150 75 100

Banquet

100 80 80

Hotel Amenities 24-hour business center, Free VOD, Executive Lounge offering complimentary breakfast, fitness center, steam sauna, spa outdoor/indoor swimming pool, Esthetic salon, nail salon, chapel

20 // Who’s Who in Hospitality in Japan 2009

Park Hyatt Tokyo Park Hyatt Tokyo Address

3-7-1-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1055

Tel

03-5322-1234

Fax

03-5322-1288

Email Web site Contact # of Rooms Location Distance from airport Nearest Train Station

Overview

High in the sky above Japan’s busiest city, Park Hyatt Tokyo, with its dramatic perch on the top 14 floors of the 52-story Shinjuku Park Tower, affords sweeping views of the city and Mt. Fuji. Conveniently located in the heart of Shinjuku, tokyo.park@hyatt.com Tokyo’s vibrant business and entertainment district, and within walking www.tokyo.park.hyatt.com distance of Shinjuku Station, the city’s major transportation hub, the hotel Toll-free (domestic) 0120-448-558 offers an unparalleled level of comfort and personalized service. Designed 178 rooms primarily as a private urban residence, it is distinguished in its modern interior Adjacent to the Tokyo Metropolitan Government build- design, private art collection, and acclaimed restaurants and Club On The Park ings in West Shinjuku spa and fitness center.

Haneda: 30km/18 min; Narita: 85km/51 min Shinjuku Station, Tocho-mae Station and Hatsudai Station

Conference and Event Facilities Room Name

The Ballroom The Ballroom Foyer Venetian Room Drawing Room

Total Area m2

405 188 170 130

Theater

Classroom

“U” shape

Boardroom

Reception

Banquet

320

210

66

52

300

220

150 88

90 48

42 33

34 34

100 50

90 40

Hotel Amenities Concierge for all travel and entertainment requirements/ multilingual staff; Business Center open 24 hours daily; Boardrooms seating up to 12 guests; Library housing over 2,000 books on art, culture and travel; Private art collection

Who’s Who in Hospitality in Japan 2009 // 21

Ramada Hotel Osaka

Ramada Hotel Osaka Address

3-6-19 Toyosaki, Kitaku, Osaka 531-0072

Tel

06-6372-8181

Fax

06-6375-1734

Web site Contact # of Rooms Location

Distance from airport Nearest Train Station

Overview

Ideally located close to the heart of Japan’s second largest city, Osaka, The Ramada Hotel introduces a new standard to the capital of Japan’s Kansai Region for travelers seeking international standards, full service and good www.ramada-osaka.com value. The Ramada Osaka is an easy 10-min walk or one subway stop from the Ms. Ashley Takayama Central Business District of Osaka Station and just minutes from the shopping, 548 rooms entertainment and eating district. Osaka is renowned for offering easy transport The Ramada Osaka is directly connected to Midousuji connections to Shin-Osaka Station for the famous Shinkansen bullet train and Subway Line, Nakatsu Station, Exit 3. 4 minutes from JR local trains to neighboring cities of Kobe and Kyoto. The Ramada Osaka truly is a Shin-Osaka Shinkansen Station via the Midousuji Line. perfect place to stay for your visit to the Kansai Region.

50 minutes from Kansai International Airport by Bus or Car Osaka Station

Conference and Event Facilities Room Name

Total Area m2

Oyodo Oyodo (A) Oyodo(B) Aoi Kiku Sakura kaede ume matsu hagi kashi kusu kiri katsura

548 274 274 248 149 149 40 40 40 40 40 40 40 40

Theater

Classroom

600 300 300 200 100 100 30 30 30 30 30 30 30 30

350 175 175 150 70 70 24 24 24 24 24 24 24 24

“U” shape

Boardroom

50 50 50 40 40 15 15 15 15 15 15 15 15

20 20 20 20 20 20 20 20

Reception

Banquet

400

300

140 70 70 20

120 60 60 20

Hotel Amenities 13 banquet rooms designed for exhibitions, conference, meeting and seminars. The Ramada Osaka has newly refurbished and contemporary guest rooms designed for modern travelers, be it for business or pleasure. All rooms are equipped with free high-speed Internet connections.

22 // Who’s Who in Hospitality in Japan 2009

Shangri-La Hotel, Tokyo Shangri-La Hotel, Tokyo Address

Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo 100-8283

Overview

Tel

03-6739-7888

Fax

03-6739-7889

Email

slty@shangri-La.com

Web site

www.shangri-la.com

Contact

Stanley Tan, Director of Sales & Marketing

# of Rooms

202

Location

Marunouchi, Tokyo

Distance from airport

Narita International Airport 60 km

Nearest Train Station

Tokyo Station

Shangri-La Hotel, Tokyo occupies the top 11 floors of the Marunouchi Trust Tower Main, a 37-story, mixed-use building adjacent to Tokyo Station, and offers views of Marunouchi to the east and Tokyo Bay to the west. The spacious 202-room hotel features two main restaurants—Piacere, a signature Italian restaurant, and Nadaman, an authentic Japanese restaurant—as well as The Lobby Lounge, which offers afternoon tea, all-day dining and evening cocktails. The hotel provides fully equipped meeting and banquet facilities, as well as a wedding center complete with a chapel.

CHI, The Spa at Shangri-La—the Group’s own award-winning spa brand developed from ancient Chinese and Himalayan healing therapies—provides exceptional treatment experiences. In addition, there are a state-of-the-art health club and an indoor swimming pool. The Horizon Club lounge offers an elevated level of service to our most privileged guests. The hotel is also home to over 2,000 pieces of artwork and more than 50 distinct chandeliers handmade in the Czech Republic.

Conference and Event Facilities Room Name

Shangri-La Ballroom Foyer (w/ballroom) Conway I Conway II Conway III Conway II & III The Pavilion (Chapel)

Total Area m2

366 129 79 55 55 110 100

Theater

Classroom

“U” shape

Boardroom

Reception

Banquet

325

216

66

96

250

200

60 36 36 72

36 24 24 48

24

24 24 24 24

50 30 30 60

50 30 30 60

27

Hotel Amenities 4 function rooms including Shangri-La Ballroom and three Conway Rooms; Chapel ‘The Pavilion’; business center; 24-hour in-room dining; Horizon Club Lounge offering complimentary breakfast, afternoon tea and evening cocktails; health club including a gym and indoor swimming pool; Spa. All guests enjoy complimentary in-room broadband Internet access.

Who’s Who in Hospitality in Japan 2009 // 23

Sheraton Grande Ocean Resort

Sheraton Grande Ocean Resort Address

Hamayama, Yamasaki-cho, Miyazaki, Miyazaki 880-8545 Overview

Tel

985-21-1133

Fax

985-21-1144

Email

sgocean@seagaia.com

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=1422

# of Rooms

743

Location

Northeastern Miyazaki City

Nearest Train Station

JR Nippo Line

Created to provide incredible views from all angles, this skyscraper resort hotel rises from the world-class international Phoenix Seagaia Resort and is surrounded by vast black pine forests. Settle in for a peaceful night in one of our 743 comfortable and spacious guest rooms and suites, complete with our Sheraton Sweet Sleeper (SM) Bed—the perfect place to watch the sun rise over the Pacific. Stay connected with the people who matter with High-speed Internet Access, available in each room for a daily fee. Immerse yourself in the soothing waters of “Shosenkyu,” a hot spring adjacent to the resort. Indulge yourself at the Banyan Tree Spa, high up on the 39th floor, offering a full menu of therapeutic and relaxing spa services. Or, challenge yourself with one of the wide range of sports activities we offer within our resort area, including golf, tennis, and bowling. Tempt your palate at our 13 hotel restaurants and bars, where our first-class chefs and bartenders offer a wide range of fine international cuisine and beverages.

Conference and Event Facilities Room Name

Fountain Room Orchard Gibraltar Room Kaiho Zuiyo Summit Hall (Full Span) Summit Hall 2/3 (Zuijuyo) Summit Hall 1/3 (Tenzui) Summit Hall 1/3 (Juyo) Summit Hall 1/5 (Tenju) Crystal Room Ivory Room Marble Room Amber Room

Total Area ft2

3,563 3,251 1,507 3,229 3,434 28,019 18,934 9,849 7,707 3,854 1,830 1,690 1,184 1,087

Theater

360 300 140 300 330 3,300 2,200 1,100 850 350 170 140 100 80

Classroom

170 170 60 180 180 1,500 1,100 570 400 200 70 60 50 45

“U” shape

Boardroom

68 65 41 65 65

86 80 50 80 80

131 128 68 44 38 34 34

152 146 86 56 50 38 38

Reception

Banquet

150 140 60 120 140 1,300 800 360 320 160 60 60 40 40

Hotel Amenities Handicap Accessible Room; Japanese-Style Room; Non-Smoking Room; 24-Hour Room Service; The Sheraton Sweet Sleeper Bed; High-speed Internet Access in All Guest Rooms (Charge); In-Room Safe; Bidet in Bathroom; Free Daily Newspaper of Your Choice; Deluxe Bath Amenities; Down Pillows

24 // Who’s Who in Hospitality in Japan 2009

Sheraton Grande Tokyo Bay Hotel Sheraton Grande Tokyo Bay Hotel Address

1-9 Maihama, Urayasu, Chiba 279-0031

Overview

Tel

047-355-5555

Fax

047-355-5566

Email

info@sheratontokyobay.com

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=361

# of Rooms

802

Location

Official hotel of Tokyo Disney Resort®

Distance from airport

80 min from Narita Airport and 60 min from Haneda Airport via the convenient airport limousine bus.

In the heart of the Tokyo Disney Resort®, the Sheraton Grande Tokyo Bay Hotel is your gateway to fun. Start your adventure with ease at our Disney ticket desk.

Then, take our complimentary transportation to the nearest Disney Resort Line monorail station. Plan your magical occasion in our two chapels or 13 boardrooms and discover why we are known as one of the leading wedding facilities in Japan. Check out the OASIS sport, recreation, and relaxation complex including indoor and seasonal outdoor pools. Kids of all ages will love the game corner and playroom, onsite restaurants and bars. Satisfy your appetite with an array of dishes from French to Teppanyaki, Japanese, and casual cuisine. Kid’s menus are available as well.

Nearest Train Station

15 min from Tokyo Station

Conference and Event Facilities Room Name

THE CLUB Fuji Kegon Akemi Irifune Board Room The Bay Lounge Park View Vista Horizon Diamond Ocean Blue Peach Room White Room

Total Area ft2

17,255 4,069 1,281 1,249 893 2,626 1,507 592 646 2,476 2,368 2,271 2,271

Theater

Classroom

2,000 400

100

“U” shape

Boardroom

1,000 210 60 60 45 60

42 42 30

Reception

2,000 300 60 60 50 100 60

Banquet

1,200 160

60

120 110 110 110

Hotel Amenities The OASIS wing, adjacent to the hotel, contains a full line-up of sports, recreation, and amusement facilities. Among the highlights are a pool, athletic gym, and Japanese-style baths. There is even a traditional Japanese massage service. Children will not want to miss Treasures Island and the entire family will enjoy Namco Land.

Who’s Who in Hospitality in Japan 2009 // 25

Sheraton Grande Walkerhill

Sheraton Grande Walkerhill Address

21 Gwangjang-Dong, Gwangjin-Gu, Seoul, South Korea Overview

Tel

(82)(2) 455-5000

Fax

(82)(2) 452-6867

Email

hotel@walkerhill.co.kr

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=735

# of Rooms

589

Location

Northeastern Seoul

Located on the 139-acre site of the ancient A-Cha fortress, which dates back to the Shilla Dynasty (57 BC-668 AD). Thoughtful amenities and friendly service in our guest rooms will make you feel comfortable and connected to your world— wherever it may be. Internet service is available in each of our Traditional, Executive, Mountain View, and River View guest rooms so you can be your most productive when away from home. Our meeting rooms and conference center are a great place to gather for a meeting or special event. Splash around with your family in our indoor and outdoor pools or keep up your workout routine in our fully equipped fitness center. Live entertainment at the Kayagum Theater Restaurant is a great combination for an exciting night in. Or savor local, American, and International cuisine in the over 10 dining venues within our hotel.

Conference and Event Facilities Room Name

Vista Hall Mugunghwa Calla Grand Hall 1 Grand Hall 2 Grand Hall 3 Grand Hall 4 Presidio (1/2) Cosmos Daffodil Orchid Art Hall Pine Oak

Total Area ft2

14,047 8,816 1,582 8,385 1,361 1,160 692 3,326 3,477 560 560 3,445 743 710

Theater

Classroom

“U” shape

Boardroom

Reception

Banquet

1,400 840 130 288 48 48

960 512 64 288 48 48

395 248 42 22 22

1000 520 90 550 50 50

240 384 40

112 208 32

66 69 24

190 170 20

280 72 64

192 48 40

45 30 30

190 40 40

Hotel Amenities Fitness Facility; Babysitting Service; Indoor Heated Pool; Outdoor Pool (Seasonal); Business Center; Currency Exchange; Tennis Nearby (Outdoor); Wheelchair Access; 24-Hour Room Service; Casino; Theater; Florist; Beauty/Barber Shop; Tennis Court; Jogging Track; Jogging Path; 24-Hour Front Desk; Sauna

26 // Who’s Who in Hospitality in Japan 2009

Sheraton Laguna Guam Resort Sheraton Laguna Guam Resort Address

470 Farenholt Avenue, Tamuning, Guam 96913, USA

Overview

Tel

(671) 646-2222

Fax

(671) 649-5211

Email

guam.reservations@sheraton.com

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=3018

# of Rooms

311

Location

Tropical island in Micronesia, located approximately at 13° N latitude and 144° E longitude in the Pacific Ocean, this United States territory is where “America’s Day Begins.”

Fresh breezes, soft music, and natural lighting will greet you in the spacious atrium at Sheraton Laguna Guam Resort. Sitting atop Oka Point with picturesque views of the Philippine Sea and the Pacific Ocean, our 5-star resort is nestled away in a quaint and exclusive area of the island. Our 7,000ft2 of elegant banquet space, as well as the White Arrow wedding chapel, will offer everything you need to make your special event spectacular and memorable. Enjoy Guam’s premier shopping centers, golf courses, water activities, and cultural centers—all nearby. Then come back to the resort for some relaxation at our world-class spa. Spend your days lounging by an extensive three-tiered lagoon featuring an infinity pool or on the manmade beach overlooking the ocean. Or work up a sweat in the 24-hour fitness center.

Throughout the day, dining options will be plentiful with our three restaurants and three bars, ideal for pre-dinner drinks or a nightcap.

Conference and Event Facilities Room Name

Ocean Sirena Ballroom Ocean Sirena Ballroom I Ocean Sirena Ballroom II Media Room Media Room I Media Room II

Total Area ft2

6,964 3,477 3,477 1,076 538 538

Theater

Classroom

800 400 400

“U” shape

600 300 300

Boardroom

125 125 80

Reception

Banquet

1,200 600 600

600 250 250

Hotel Amenities 24-Hour Fitness Facility; Dry Cleaning Service; Valet Service; Wireless High-speed Internet Access in Business Center (Charge); Car Rental Service; Children’s Program; Shuttle Service within Surrounding Area (Limited); Concierge Service; 24-Hour Business Center; Boutique; Outdoor Pools

Who’s Who in Hospitality in Japan 2009 // 27

Sheraton Miyako Hotel Osaka

Sheraton Miyako Hotel Osaka Address

6-1-55 Uehonmachi, Tennoji-ku, Osaka, Osaka 543-0001 Overview

Tel

06-6773-1111

Fax

06-6773-3322

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=3092

# of Rooms

575

Location

Downtown Osaka

Nearest Train Station

Osaka Station, 4.8km/3.0mi Shin Osaka Bullet Train Station, 16.1km/10.0mi

The Uemachi Plateau, our neighborhood, is filled with temples, shrines, and historical sites dating back to the 7th century. The magnificent Osaka Castle, the city landmark originally built by Tokugawa Ieyasu five centuries ago, is just a brief walk from the hotel. Every 20 to 30 minutes, door-to-door limousine bus service connects our hotel with Kansai International Airport and Itami domestic airport. The adjacent railway station and the subway stop provide easy access to all parts of the city as well as Nara and Kyoto, the major tourist destinations in Japan. Our nine restaurants offer an exciting variety of dining choices, from international buffet to the local specialty, Okonomiyaki. Or simply relax with your favorite cocktail at our Bar ‘eu’ or at the top floor lounge. Comfort, convenience, and graceful hospitality await you at Sheraton Miyako Hotel, Osaka.

Conference and Event Facilities Room Name

Total Area ft2

Naniwa No Ma Chapel Traditional Japanese Tea Ceremony House

Theater

1,400

Classroom

“U” shape

Boardroom

Reception

Banquet

1,200

Hotel Amenities Exercise Facilities; Currency Exchange; Laundry Service; Safe Deposit Boxes; Fitness Facility Nearby; Car Rental Service; Shopping Connected to Hotel; Multilingual Staff; Luggage Storage; Room Service; Concierge; Parking; Beauty Salon; Barber Shop; Florist; 24-Hour Front Desk; Business Center; Indoor Heated Pool; Massage

28 // Who’s Who in Hospitality in Japan 2009

Sheraton Miyako Hotel, Tokyo Sheraton Miyako Hotel, Tokyo Address

1-1-50 Shirokanedai, Minato-ku, Tokyo 108-8640

Tel

03-3447-3111

Fax

03-3447-3133

Email Web site # of Rooms Location Distance from airport Nearest Train Station

Overview

Enjoy familiar comforts and a warm welcome at Sheraton Miyako Hotel, Tokyo.

Located in the center of Tokyo in Shirokanedai, a district renowned for its greenery, we offer an oasis in the center of a large metropolis. Japanese and rm-rez@tokyo.miyakohotels.ne.jp modern Asian sensibilities are fused with modern Western-style to create a www.starwoodhotels.com/sheraton/property/overwelcoming environment inside the hotel. A large dark brown wall made of view/index.html?propertyID=3091 African wood called wenge and a soothing fireplace entice you as you enter.

495 Outside the bay window sits a large Japanese garden, with contrasting colors Center of Tokyo in Shirokanedai of brown and green creating a sense of tranquility. After a full day of traveling, 60 min by Narita Express to Shinagawa Station sightseeing, or working, settle in for a quiet night in your guest room and Our hotel is five min by free shuttle bus from JR experience the celebrated “ahhhhh” of the Sheraton Sweet SleeperSM Bed. Meguro Station, five min by car from JR Shinagawa Our friendly staff and first-class service will ensure you enjoy a relaxing and Station, and a four-min walk from Shirokanedai Station comfortable stay at Sheraton Miyako Hotel, Tokyo.

(Nanboku Line/Toei Mita Line)

Conference and Event Facilities Room Name

Daigo Daigo West Daigo East Saga Saga West Saga East Saga West & Middle Saga East & Middle Mikasa Kasuga Saho Wakakusa Ise Shima Magnolia Board Room

Total Area ft2

8,030

4,779

603 700 549 721 334 334 3,681 226

Theater

Classroom

800 500 280 360 130 130 280 260 54 60 50 60 30 30 200

“U” shape

480 260 140 240 100 110 200 180 40 50 40 45 20 20 130

Boardroom

Reception

150 110 70

100 160 160 16 20 16 20 12 12

Banquet

600 350 200 300 120

35 40 30 40 20 20 220

500 300 180 280 110 100 160 140 30 30 24 30 12 12 160

8

Hotel Amenities The fitness club features a 25m indoor pool (four lanes), a gym, and a sauna. It’s a great place to re-energize. Our hotel also offers a business counter, concierge service, clinic, dental clinic, flower shop, hair salon, beauty salon, photo studio, and gift shop.

Who’s Who in Hospitality in Japan 2009 // 29

Sheraton Sapporo Hotel

Sheraton Sapporo Hotel Address

5-5-25 Atsubetsuchuo 2J0, Atsubetsu-ku,Sapporo, Hokkaido 0040052

Overview

Tel

11-895-8811

Fax

11-895-8820

Email

sheraton.sapporo@sheraton.com

Web site

www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=1235

# of Rooms

511 guest rooms and 29 suites

Location

Northern Japan, Hokkaido

Distance from Narita/Haneda

Approximately 25 min by train from New Chitose Airport

Nearest Train Station

Shin Sapporo

Located in northern Japan, Hokkaido is a paradise where four distinct seasons create dramatic changes in nature. With such a wonderful backdrop of natural beauty, the seasons present unique pursuits for travelers. In the warmer months, you can tour mountains covered in vividly colored flower fields, explore the historical village of Hokkaido, or taste Sapporo’s famous beer. Alternatively, visit Sapporo’s renowned snow festival, marvel at the Okurayama Ski Jump Stadium, or go skiing when the snow paints the surrounding mountains and the former Olympic city white. We offer a variety of accommodation styles with both contemporary Western furnishings and authentic Japanese rooms available, creating a comfortable and personable ambience for you to enjoy.

Japanese-style relaxation at our Spa Alpa brings you nurturing vitality and harmony. After a busy day spent exploring the beauty of Hokkaido, gather at one of our six restaurants and bars to enjoy the finest and freshest Hokkaido cuisine.

Conference and Event Facilities Room Name

Pastel Palette Palace East Palace West Crown Pansy Azalea Cattleya Symphony A Symphony B Symphony C Matsu (Tsuki + Yuki) Tsuki, Yuki Take Kiri Casa Bianca

Total Area ft2

4,351 4,237 4,104 3,971 1,535 477 690 771 493 501 501 795 395 414 274 1,000

Theater

Classroom

“U” shape

Boardroom

Reception

Banquet

450 450 450 450 150 20 55 60 30 30 30

180 180 180 180 70 18 25 30 18 18 18

48 25 30 15 25 25 25

300 300 300 300 100 15 30 35 15 15 15

120

60

40

80

Hotel Amenities Our in-room facilities offer amenities such as High-speed Internet Access, 27-in televisions, washlets, TV with movies on demand, PC jacks, international direct dialing phones and you can experience the celebrated “ahhhh” of the Sheraton Sweet SleeperSM Bed.

30 // Who’s Who in Hospitality in Japan 2009

240 240 240 240 25 30 30 25 25 25 56 28 28 20 50

Swissôtel Nankai Osaka Swissôtel Nankai Osaka Address

5-1-60 Namba, Chuo-ku, Osaka Japan

Overview

Tel

06-6646-1111

Fax

06-6648-0331

Email

osaka@swissotel.com

Web site

www.swissotel.com/osaka www.swissotel-osaka.co.jp

# of Rooms

548

Location

Namba, Osaka

Distance from airport

50km

Nearest Train Station

Namba

Swissôtel Nankai Osaka is a luxury hotel ideally located in the heart of Namba, Osaka’s most exciting Entertainment, Shopping and Dining district. Tourist attractions like Dotonbori, Shinsaibashi and DenDen Town are within footsteps of the Hotel. Swissôtel Nankai Osaka sits above Namba Station on Nankai Railway, offering direct train access to the Kansai International Airport. All major tourist attractions in Kyoto, Nara and Kobe are within easy reach without changing trains. The 548 guest rooms and suites serve the demand of all travelers and offer a choice of accommodation options. The Executive floors provide luxurious rooms and suites with upgraded amenities including an Executive Club Lounge. Facilities include a choice of nine restaurants, Spa, indoor swimming pool, gymnasium, 18 types of banquet/meeting rooms, and wedding chapels.

Conference and Event Facilities Room Name

7TH FLOOR FUYO

HANAGIRI

KAEDE

TACHIBANA

KATSURA 8TH FLOOR NANIWA

HAKUCHO

TOKI

KUJAKU

TSURU 9TH FLOOR AKANE

AOI

FUJI

NISHIKI 35TH FLOOR CIEL BLEU

BELLE VUE

DIAMOND (PRIVATE DINING)

CROWN (PRIVATE DINING)

Total Area m2

430.00 195.00 90.00 90.00 41.00 1,120.00 194.00 181.00 194.00 69.00 69.00 66.00 66.00 66.00 207.00 101.00 130.00 73.00

Theater

Classroom

520 180 80 80

270 100 36 36

1400 160 140 160 60 40 56 56 56

800 120 100 120 36 30 30 30 30

“U” shape

Boardroom

110 40 24 24 15 45 40 45 22 24 20 20 20

120 50 30 30 20 170 55 50 55 28

Reception

Banquet

300 120 50 50 1200 120 100 120 40 40 40 40 100 50

200 80 40 40 10 600 80 70 80 30 30 30 30 80 40 18 8

Hotel Amenities 18 function rooms include Naniwa, Grand Ballroom, 24-hour room service, business center, fitness center, Jacuzzi, sauna, indoor swimming pool, spa, nine restaurants and lounge, a luxurious Executive Club Lounge offering complimentary breakfast, afternoon refreshment, and evening cocktails.

Who’s Who in Hospitality in Japan 2009 // 31

The Busena Terrace

The Busena Terrace Address

1808 Kise, Nago, Okinawa 905-0026

Overview

Tel

0980-51-1333

Fax

0980-51-1331

Email

busena@terrace.co.jp

Web site

www.terrace.co.jp

# of Rooms

410 rooms, including 6 suites and 78 non-smoking rooms

Location

North part of Okinawa Island

Distance from airport

Naha Airport, about 70km

Nestled among the lush trees and white sands of the picturesque Cape Busena in Nago, just 90 minutes from Naha Airport in northern Okinawa, The Busena Terrace awaits your arrival to a contemporary island oasis where spacious guest rooms, round-the-clock butler service, enticing shops and restaurants, sybaritic spa treatments, and an exciting range of marine and other outdoor activities invite your complete restoration and relaxation. Throughout all of the resort’s spaces, an open continuity and connectivity with nature prevails. Let the magical interplay of light, sky, wind and water here lift your spirits, as our everattentive staff pamper you with Busena’s unparalleled hospitality. Additionally, The Naha Terrace (urban resort) and The Atta Terrace Club Towers (golf resort), sister hotels of The Busena Terrace, would also welcome you to enjoy The Terrace Style on the beautiful island of Okinawa.

Conference and Event Facilities Room Name

Function Room A Function Room B Function Room A+B Fun Pub "Sugar Cane" Shanghai Bar "Ieraishan" Open space for Event (out door grassy area by ocean)

Total Area m2

100 80 180 330 3,500 67

Theater

108 75 200 by request by request by request

Classroom

“U” shape

50 36 120 by request

by request by request by request by request

by request

by request

Boardroom

48 42 48 by request by request by request by request

Reception

48 32 120 119 28 by request by request

Banquet

48 32 120 97 by request by request by request

Hotel Amenities Plentiful facilities and amusement are available including 8 various kinds of restaurants, 8 bars and lounges, 7 shops, library, meeting room, aesthetics room, spa, sauna, studio, gym, craft house, kids’ club, 2 outdoor pools, indoor pool, tennis court, putting green.

32 // Who’s Who in Hospitality in Japan 2009

The Ritz-Carlton, Tokyo The Ritz-Carlton, Tokyo Address

Tokyo Midtown 9-7-1 Akasaka, Minato-Ku, Tokyo 107-6245 Overview

Tel

81-3-3423-8000

Fax

81-3-3423-8001

Email

rc.tyorz.room.reservation@ritzcarlton.com

Web site

www.ritzcarlton.com/en/Properties/Tokyo/

Contact

Ricco DeBlank, General Manager

# of Rooms

248

Location

Tokyo Midtown

Distance from airport

74km

Nearest Train Station

Tokyo Central Station 0.5 km

Located in the heart of Tokyo Midtown, in the city’s tallest building, The Ritz-Carlton, Tokyo sits at the core of Roppongi, the capital’s entertainment, diplomatic and design-related business hub. Featuring 248 guest rooms, including 36 suites and Club Level rooms, the hotel offers panoramic vistas, award-winning cuisine, and an unrivaled guest experience. Not to be overlooked, the hotel offers the Spa & Fitness by ESPA. Offering the ultimate in pampering, rejuvenation and restorative experiences, the Spa boasts an indoor pool, dry sauna, steam sauna, nine spa treatment rooms, one spa suite, fitness studio and more.

Conference and Event Facilities Room Name

The Ritz-Carlton Ballroom Ballroom I Ballroom II Ballroom III Ballroom IV The Chapel The Park View Room Park View West ParK View East The Garden Room The Maple Room The Cypress Room The Magnolia Room The Board Room

Total Area m2

560 sq m 130 sq. m 150 sq. m 150 sq. m 130 sq. m 100 sq. m 220 sq. m 100 sq. m 120 sq. m 50 sq. m 35 sq. m 45 sq. m 35 sq. m 45 sq. m

Theater

Classroom

250 50 60 60 50 90 40 50

270 60 60 70 60 50 110 50 60 30 10 20 10

“U” shape

400 80 100 100 90 70 130 60 60

Boardroom

320 60 70 80 60 50 110 50 60 25 10 20 15

Reception

Banquet

500 100 140 130 100 80 180 80 90 40 20 40 20 12

Hotel Amenities Located in tallest building in Tokyo, 360-degree panoramic views, ideally located in Tokyo Midtown and adjacent to bustling Roppongi District, award-winning dining – Japanese and modern French, state-of-the-art Fitness Studio, expansive, spa with pool, exquisite meeting spaces, and wedding chapel.

Who’s Who in Hospitality in Japan 2009 // 33

The Strings by InterContinental Tokyo

The Strings by InterContinental Tokyo Address

Shinagawa East One Tower, 26-32Fl., 2-16-1 Konan, Minato-ku, Tokyo

Overview

Tel

03-5783-1111

Fax

03-5783-1112

Email

book@intercontinental-strings.jp

Web site

www.intercontinental-strings.jp

# of Rooms

206 rooms, including 6 suites and Club InterContinental

Location

1-min walk from Shinagawa Station, Konan Exit

Distance from airport

Narita International Airport, 78.7km/Haneda Airport, 11.9km

Nearest Train Station

Shinagawa Station, 0.1km

Located in Shinagawa, a vibrant district, The Strings by InterContinental Tokyo is ideal for both business and leisure. The hotel is easily accessible from Shinagawa Station, an entry point for Haneda & Narita Airports trains as well as bullet train lines. All 206 luxurious rooms and suites offer complimentary hi-speed Internet access and facilities include 24-hour Business Center, WI-FI in the lobby and a fitness center with one of Tokyo’s best views. The Club InterContinental features priority check-in and check-out, buffet breakfast, complimentary in-room private bar, all-day refreshment and evening cocktail at THE DINING. The hotel proposes two superb dining experiences at THE DINING (French Fusion Restaurant & Bar) or at CHINA SHADOW (Chinese restaurant), which provide panoramic views of the city skyline and Tokyo Bay. One banquet and conference room also features a lounge and bar area, in an inviting atmosphere for special occasions or gatherings.

Conference and Event Facilities Room Name

Total Area m2

The Colossus (Divisible into Two)

219

Theater

Classroom

100

“U” shape

77

Boardroom

40

40

Reception

Banquet

100

Hotel Amenities 2 restaurants with bar and lounge, 1 banquet room, 24-hour fitness room, 24-hour business center (complimentary for hotel guests), 24-hour room service, luxurious rooms and suites, parking, concierge, walkway access to Shinagawa Station.

34 // Who’s Who in Hospitality in Japan 2009

72

The Westin Tokyo The Westin Tokyo Address

1-4-1 Mita, Meguro-ku, Tokyo 153-8580

Overview

Tel

03-5423-7000

Fax

03-5423-7600

Email

wetok@westin.com

Web site

www.westin.com/tokyo

Contact

Mr. Andreas Trauttmansdorff, General Manager Ms. Yumi Kuriyama, Director of Sales and Marketing

# of Rooms

438

Location

Yebisu Garden Place complex

Distance from airport

65km

Nearest Train Station

JR Ebisu Station (JR Yamonote Line/JR Saikyo Line) Tokyo Metro Ebisu Station (Hibiya Subway Line)

A respite in the heart of one of the world’s largest and most exciting cities, The Westin Tokyo offers personalized and instinctive service to meet the needs of business travelers, leisure explorers, events participants, and cuisine lovers.

Understated European style creates an ideal atmosphere to rejuvenate the body and energize the mind after a hectic day. Sophisticated, yet welcoming surroundings reflect rich textures, fine furnishings, and absolute comfort.

Unprompted, distinctive service awaits you on arrival or at the touch of a button. Delight in a variety of international and Japanese cuisine, and wake rested and refreshed in one of our tastefully appointed guest rooms featuring the famous Heavenly Bed®. The spa, Le Spa Parisien, promises a rich and romantic European spa experience providing a variety of treatments and therapies. Surround yourself with the best of Tokyo at The Westin Tokyo.

Conference and Event Facilities Room Name

Galaxy Ballroom Star Junior Ballroom Kaede Sakura Kusunoki Kiri Emerald Sapphire Ruby Tokachi Eniwa Youtei

Total Area m2

1,020 404 460 242 112 100 82 40 40 43 43 43

Theater

1,224 440 442 240 100 100

Classroom

750 252 300 147 63 63

“U” shape

Boardroom

Reception

Banquet

900 280 280 150 60 60

Hotel Amenities Business Center; High-speed Internet Access in Business Center; 24-Hour Fitness Facility; Running Maps by Runner’s World; Multilingual Staff; Shopping Adjacent to Hotel; 24-Hour Room Service; Spa Facility/Services; Cellular Telephone Rental; Translation Services; Copy/Printing Service; Safe Deposit Boxes; Airport Transportation

Who’s Who in Hospitality in Japan 2009 // 35

The Windsor Hotel TOYA Resort & Spa

The Windsor Hotel TOYA Resort & Spa Address

Shimizu Toyakocho, Abutagun, Hokkaido 049-5722

Overview

Tel

0142-73-1111

Fax

0142-73-1114

Email

info@windsor-hotels.co.jp

Web site

www.windsor-hotels.co.jp

Contact

Reservation Concierge

# of Rooms

386 rooms (114 Premier-style rooms - 68 junior suite twins, 12 junior suite doubles, 4 junior suite triples, 30 other rooms / 272 Casual-style rooms)

Location

Inside Shikotsu Toya National Park, approx. 2 hours away from Sapporo

Distance from airport

New Chitose Airport, 140km

Nearest Train Station

JR Toya Station, 20km

Perched atop 625m-high Mount Poromoi between Lake Toya and the Uchiura Bay, The Windsor Hotel TOYA Resort & Spa commands a spectacular 360-degree view of Toya and its environs in Japan’s northernmost island of Hokkaido. With over 10 dining facilities, including Michelin 3-star Michel Bras TOYA Japon, as well as top-rate Japanese Arashiyama Kitcho, the gourmet variety and international staff dedicated to the best in unobtrusive service welcome visitors to this gracious and unique destination. Refurbished guest rooms include the 230m2 Presidential Suite and 152m2 G8 2-Bedroom Suite complete with amenities and services reflecting the hotel’s role at the 2008 Hokkaido Toyako Summit. Skiing and snow sports, private 18-hole golf course, tennis court, and outdoor activities around the lake, as well as seasonal and year-round treatments at resort spa Bloom SPA Toya, offer an ideal retreat from the hustle and bustle of urban life.

Conference and Event Facilities Room Name

Total Area m2

The Windsor Hall (Full Span) (1/2) (1/4) Marquis (Full Span) (1/2) Duke Earl (Full Span) (2/3) (1/3) Viscount Baron

870 430 210 83 40 235 100 66 36 42 62

Theater

1100 430 220 70 35 220 75 50 25 25 50

Classroom

540 230 120 45 22 110 50 30 15 15 30

Banquet

Buffet

680 300 150 40 20 140 40 25 10 10 25

850 350 170 50 X 100 55 35 X X 35

Hotel Amenities Concierges, florists, house musicians, meeting and convention facilities, shopping mall, wedding chapel and bridal salon, hot springs, swimming pool and exercise facility, children’s activity room, gondola, transportation. International events and fairs year round.

36 // Who’s Who in Hospitality in Japan 2009

Terminal Tidbits

A

t Tokyo’s Narita International Airport, at either Terminal 1 or 2, you can rent a cellphone for both domestic and overseas use from ecom (not same day pickup), SKY, KDDI Group au (Tokyo Bay Communication Co.), G-CALL, JAL ABC Rental Phone, TEMCO International (not same day pickup), Telecomsquare, World Cellular Phone Rental (DoCoMo Business Net), PUPURU, SoftBank Global Rental, and Mobile Business Solutions.

For strictly domestic area use, there are E-Phone, Air’s, and DoCoMo FOMA (int’l roaming service). For overseas area use only, there are Inter-Communications, J&Y/Joy 2 Call (not same day pickup), WCL (not same day pickup), DoCoMo JAL Cellular Phone, Netspeed (not same day pickup), and Mobell Communications.

The passenger terminals—T1 (North and South Wings) and T2—at Haneda Airport, Tokyo (domestic), are based on universal design in accordance with the barrier-free concept to ensure convenience in use of the facilities. Terminals are subject to a process of continual development to ensure constant improvements on this basis. Qualified assistance staff is skilled in support for elderly and handicapped passengers.

At Kansai International Airport, Osaka, the Travel Desk on the 1st floor handles both domestic and international travel information, 10:00-18:00, Mon-Fri (072-4552910). The desk also can handle reservations for hotels close to KIX, 7:00-22:00 (072-455-2911) and also sales of transport tickets for the JR, Nankai and Kintetsu railways,

limousine buses, highway buses and high-speed ferry, among other matters. The Kansai Tourist Information Center, 1st floor, offers maps and pamphlets regarding the larger Kansai area, local tourist spots, traditional festivals, events, restaurants, and shops—Apr-Oct: 8:3020:30; Nov-Mar: 9:00-21:00 (072-456-6025). Information is available in English, Chinese and other languages.

Help with hotel reservations is also available.

At Kobe Airport (domestic), the departure floor is directly connected to the train station; and to mitigate congestion, there are island-style check-in counters, and separate flow-lines for the departure and arrival gates.

The open-planned space and vaulted ceiling with plenty of natural daylight add more comfort when using the facility.

At Centrair international airport near Nagoya, if you arrive early and drop off your luggage, you can temporarily store your carry-on luggage on the 2nd floor arrival level or 3rd floor departure level, while you enjoy a meal and/or shop. Should you be returning to Centrair after your trip, then you can store even coats and other articles of clothing that you may not need at your destination, provided you are away for more than five days. If you are away for less days, then you can use the coin lockers of small, middle, or big sizes provided at nine locations in the airport.

D.U.

Who’s Who in Hospitality in Japan 2009 // 37

Let MICE Roar The meetings industry in Kansai

T

okyo still commands a global spotlight when Japan is mentioned—and rightly so, as it has claimed the enviable accolade of the World’s first “Super City.” But there’s more to what Japan has to offer: the Kansai Region. At its center is Osaka, the second–largest city with a population of 8.8 million, or 7% of the total population (2009 estimate); at 1,893km2, or about 0.5% of the national land area; and located 34/41° N, 135/30° E—placing Osaka some 550km from the capital city and geographically almost at the center of Japan.

Surrounded proudly by Kyoto, Nara, Kobe and Wakayama, for us in the region, Osaka takes center stage; so let the Kansai MICE Roar! When it comes to Meetings, Incentives, Conferences and Exhibitions, there is so much to ROAR about: 1.) Excellent Access – Three airports, Shinkansen bullet trains, and an integrated network of local trains, subways and buses to cover the region and beyond.

2.) Top-Notch Meeting Facilities and Accommodations – State-of-the-art convention centers, city halls, and some of world’s foremost hotel brands amongst the 40,000 guest rooms in Osaka alone.

3.) Competitive, Safe and Friendly – Kansai pricing still gets heads turning and remains a highly attractive MICE component.

4.) A Rich Variety of Tourist Attractions – Defining a successful meeting or event also involves “taking in the sites.” For that special touch, Kansai offers a seemingly endless array of world-class—including World Heritage Sites—and local venues to suit everyone’s needs.

5.) Enchanting Cuisine and Delightful Shopping – Known for its richness in food culture, Kansai is a gourmet paradise offering the seasonal best from the land and sea. Osaka’s sophisticated shopping districts provide a welcomed break.

6.) Professional Assistance and Support – All of our local Tourism Bureaus have qualified specialists to assist and offer timely advice. Convention & meeting facilities and major hotels are staffed with dedicated friendly professionals who are ready to help make your event a complete success.

38 // Who’s Who in Hospitality in Japan 2009

The intrinsic energy found in Kansai is potent and is sure to enchant you and your fellow attendees when experienced firsthand. So now that you are convinced that Kansai is the place for your next event, here are some basics to planning your MICE: Don’t Meet.

Avoid a meeting if the same information could be covered in a memo, e-mail or brief report.

Set Objectives for the Meeting.

Before planning the agenda, determine the objective of the meeting. The more concrete your objectives, the more focused your agenda will be.

Provide an Agenda Beforehand.

Your agenda needs to include a one-sentence description of the meeting objectives, a list of the topics to be covered, and a list stating who will address each topic and for how long. Follow the agenda closely during the meeting.

Assign Meeting Preparation.

Give all participants something to prepare for the meeting; and, as a result, that meeting will take on new significance to each group member.

Assign Action Items.

Don’t finish any discussion in the meeting without deciding how to act on it.

Examine Your Meeting Process.

Don’t leave the meeting without assessing what took place and making a plan to improve the next meeting.

Raymond R. Tait III Director of Revenue & Marketing Swissôtel Nankai Osaka Committee Co-Chair for Living in Kansai American Chamber of Commerce in Japan – Kansai Chapter

Published by Paradigm www.paradigm.co.jp