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Pet Arrivals
Creates a memorable arrival experience for guests that they can enjoy while they wait in line to check into the property. This will also create a positive customer experience in the event of long wait times during check-in.
Brand Standard Requirements: Red and white wine options to be available to guests. These wine options should be switched out regularly to create a unique programming schedule. A sparkling cider option will need to be available for guests who choose not to drink and for children checking into the resort. Wine options and eucalyptus refreshment towel presentation to be approved by Property Marketing Lead and be unique to the destination. May be substituted with Mimosa based on the time of day. Hotel staff to present wine to guests on platter and welcome guests to the resort with a eucalyptus refreshment towel option. Guests should be notified of the food and beverage outlets throughout the property and that the Concierge can arrange for guests to visit our onsite tasting rooms. Guests will need to show proper government issued identification to indicate that they are 21 years of age or over to accept alcoholic beverage. A sparkling cider option will need to be available for guests who choose not to drink. Guests will need to know that the sparkling cider option is available and this option should also be available for children checking into the property. Eucalyptus refreshment towels can be presented as either warmed or chilled based on the season and current weather conditions. Staff will need to take the eucalyptus refreshment towels from the guests when they are done cleaning off their hands.
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Required Properties: VCR and TMR
Category: Recommended
Brand Standard:
Pets should be greeted upon a arrival with a treat and offered special accommodations as part of our pet-friendly program during their stay.
Benefit:
Treating our four-legged friends with high-end customer service will help enhance the arrival experience. This also creates a hospitable pet-friendly environment for our four-legged friends staying at our hotels.
