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CONNECTION September 2021
SUMMER ON FIRE: Extreme Temps Mean More Calls Service Teams Put in Round-the-Clock Efforts to Help Customers
We talk about P1 Group’s 24/7/365 Service all the time, and extreme weather puts that promise to the test.
breaks to make sure their partners stayed safe, all in an effort to take care of P1 Service customers.
For those of us who don’t work in the field, it’s easy to forget that during times of extreme weather, our field personnel don’t have the luxury of hunkering down indoors – or knowing how many calls they’ll have to handle in a given day.
John notes staying focused is the key to safety.
Service General Manager Todd Andrews and Service Operations Manager John Cobb explain the difficult and tenacious work our service teams put in during the recent summer heat waves.
“It’s a demanding job in good conditions, but when you work in high temperatures and sticky humidity, coupled with relentless sun beating down on you, it can sap the energy out of you quick.”
FIELD TECHNICIANS, ELECTRICIANS, AND PLUMBERS
“Making sure to drink plenty of water, take breaks out of the sun, and pace yourself are all critical," he said.
“The last weeks of July and August were monster weeks for all of the field,” Todd said. “Some techs put in 20-hour days, late nights, and still showed up for their first call the next day at 7 am.” “There were stories of techs working through the night into the next day, then still taking an over-time (OT) call the next evening. All the while, temperatures were above 100, with the heat index up to 110,” Todd noted. Putting “Safety First” not only for themselves, but for others, Todd says techs were watching out for one another, helping one another with
“In the heat, exhaustion and staying focused are the major challenges,” he said.
SERVICE AND PROJECT COORDINATORS Magicians. Jugglers. Multi-taskers. Without our coordinators, things simply don't go as smoothly. Todd said the heat waves tested everyone’s ability to manage multiple balls in the air, including expectations and demands from internal and external customers.
“The last weeks of July and August were monster weeks for all of the field. Some techs put in 20-hour days, late nights, and still showed up for their first call the next day at 7 am.” -Todd Andrews, Service General Manager
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