May 2019
2019 Feeding America Audit
O
zarks Food Harvest’s staff spent the better part of April preparing for the Feeding America Audit. Every three to four years, a representative from Feeding America visits The Food Bank to complete a comprehensive audit. It allows us to review our contact with Feeding America and helps us learn how we can improve our processes. From April 23-25, the auditor spent her time inspecting our building, talking with department directors and taking an in-depth look into how we serve the community. Each department prepared for the audit by pulling reports, gathering paperwork, discussing best practices and organizing materials. For the administration department’s audit, Administration Director Cindy Snow organized financial and human resource information. Cindy spoke with the auditor about department budgets, how we receive donations, payroll and so much more. The development and communication team prepared for the audit by organizing marketing materials and pulling reports about fundraising events. Denise Gibson, director of development and communication, spent her time with the auditor discussing fundraising strategies and communication tactics. Gordon Day, director of community resources, gave the auditor a comprehensive look at the volunteer, retail, garden and purchased food programs. His reports documented the growth of the programs
IN THIS ISSUE
ozarks food harvest o’reilly Center for Hunger Relief
over the past few years, and he presented a plan for future action. Gordon also brought the auditor to the Ozarks Food Harvest garden. For the member services department, the audit focused on agency and program compliance. Member Services Director Mary Zumwalt and her team analyzed each agency file to check for proper paperwork and documentation. They went through a similar process for all of our programs. The auditor then made a random selection of agency and program files to review for proper documentation. The operations department spent a significant amount of time preparing for the audit. The auditor thoroughly inspected the entire Ozarks Food Harvest warehouse from
Purpose of Agency Monitoring Shared Maintenance Fee Director Spotlight: Mike Parson Agency Spotlight: Crosslines Lebanon
top to bottom. She checked everything from sanitation processes to temperature logs. She also reviewed Ozarks Food Harvest’s inventory process with Scott Boggs, director of operations. Overall, the auditor was very pleased with Ozarks Food Harvest! She was impressed with our facility and enjoyed learning about how each department helps fight hunger in the Ozarks. The process allowed us to learn about how we are excelling and gave us ideas for improvement. We’re grateful to work with Feeding America and for audits that help us learn more about how we can help provide even more meals in the Ozarks.