Tow Professional: Volume 13, Issue 7

INDUSTRYNEWS

INSIGHTFULTALK

FUEL4THOUGHT Volume 13 • Issue 7 • 2024 www.towprofessional.com

WOMEN OF TOWING PAGE 20

LOCKOUT TOOLS

TOWING SOFTWARE

BUILT TO TOW

EARLY MORNING OR THE QUIET OF DUSK, AS LONG AS YOU ARE HEADED HOME THAT IS THE BEST TIME OF DAY. DEPEND ON JERR-DAN TO GET YOU THERE.

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TOW PROFESSIONAL

CONTENTS

INDUSTRY NEWS TOWING & RECOVERY

6 | Jerr-Dan 10 | Custer Products 12 | Lane’s Towing Accessories 14 | The Wil-Burt Company 16 | Zips 18 | Electric Towing Trucks 19 | Wichert

Women OF TOWING

Volume 13 • Issue 7 WWW.TOWPROFESSIONAL.COM

TOWING SOFTWARE

30 | Towbook

34 | Azuga

38 | Traxero

42 | Ranger SST

B Y S H E I L A H A R R I N G T O N ///

20 | Women of Towing

INSIGHTFULTALK B Y D A N M E S S I N A ///

22 | Who Will Train in 2028

LOCKOUT TOOLS

48 | Zips

52 | Steck Mfg.

FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

26 | Remembering Towers Who Gave Their Lives for the Industry

IN EVERY ISSUE

4 | Publisher’s Letter 54 | Dealers Place 57 | Market Place 58 | Ad Index ON THE COVER INA Towing, TRAA’s team up with Ron Meyers Racing to Spotlight Nationally “Slow Down, Move Over laws.

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

INDUSTRYNEWS

INSIGHTFULTALK

FUEL4THOUGHT Volume 13 • Issue 7 • 2024 www.towprofessional.com

WOMEN OF TOWING PAGE 20

TOWING SOFTWARE

Why do most towing professionals choose Towbook?

We could tell you, but our clients say it best.

(Scan the code below with your phone’s camera to hear from real Towbook clients)

www.towbook.com

PUBLISHER’S

LETTER

Volume 13 • Issue 7 WWW.TOWPROFESSIONAL.COM

TM

Professional Your Resource for Towing & Recovery

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

PRODUCTION Sheila Maynard Editor Derek Gaylard Creative Director derek@ryecroftcreative.com Cody Webb BLP Media & Design Digital Director cody@blpmedia.com

Show Season…A busy and trying time in 2024

S

eptember was a blur with 3 Tow Association shows, while Hurricane Helene left devastating destruction across many parts of the southeast! This year we had the North Carolina, Ohio Midwest Regional, and Tennessee Tow shows all in one month! Let’s face it, the association shows are lots of fun because they fund legislation, offer training, memberships, and help fuel the same industry we pull from. We are proud to be able to support the Ohio, North Carolina, Tennessee, and Florida PWOF shows because their presence in the industry helps tremendously!

Dan Messina provides us with some Insightful Talk on the importance of training and reminds us of the legends teaching now that are impacting our industry! DJ Harrington’s Fuel for Thought in this issue focuses on celebrating tow professionals that have fallen while serving this great Industry. In this installment of Women of Towing, we highlight Gay Rochester and her commitment to industry and safety.

Also in this issue, we feature towing software, lockout tools, and a wide array of products from the great folks at Zips! We take an in-depth look at towing software from Towbook, Traxero, Azuga, and Ranger SST. We hope this insight helps you find the solution that best fits your business.

Our Tow Professional Podcast is available anywhere you find your favorite podcast, or on www.towprofessional.com. Due to the tremendous pathway of destruction caused by Hurricane Helene, we pray for the loved ones who have loss property or family members along the Coast, Georgia, Tennessee, North Carolina, Ohio and anyone else that has been impacted in some way by this disaster. May God be with you, bless and keep you through this storm season.

Thanks for your loyalty to our publication, and our men and women’s heart of service!

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

Bogey Cat as Office Manager

CONTRIBUTING WRITERS DJ Harrington Andrew Cody Jim Shelhaas Matt Wesley Tim Smith

Executive and Advertising Offices 1005 Mountain Trace Birmingham, AL 35242 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., 1005 Mountain Trace, Birmingham, Alabama, 35242, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher.

It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

INDUSTRY NEWS TOWING & RECOVERY

4 Lane Mobile Goes from 1 to 6 trucks in Just 5 Years

Proof that it is possible for new towers to be successful

A

common refrain among grizzled veterans of the towing and recovery business is that it must be tough— maybe just barely possible—for new guys to get into the business now. Cost of equipment, cost of insurance, and scarcity of sufficient staff are the solid reasons generally offered to explain why the process is likely to be even more difficult than in the past.

Therefore, it is truly refreshing to see a newcomer to the trade make good in just five years.

4 Lane Mobile, run by husband Chase Lane and wife Tessa, and “assisted” by a three-year-old boy and six-year-old girl, have gone from a mobile roadside service business to two light-duty wreckers and four rollbacks in a little less than five years. Based in 6

Westmoreland, Tennessee, about 30-45 minutes from Nashville, and serving that entire area, they have been both fortunate and rewarded for hard, smart work.

Unlike many who end up in the towing biz, Chase was always most strongly attracted to the mechanical.

He was not particularly attracted to the towing side of the business until it became a business imperative. He went to Nashville Auto Diesel College for heavy duty truck and trailer repair.

After graduation, he says that he went on to work on trucks, worked in a few different shops around the Nashville area, and then started his own mobile mechanics business. As he said, “It kind of progressed from doing service truck work to doing the roadside service, so we finally went from roadside to doing

TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

the towing and recovery work also.”

What Chase fails to mention sometimes is that he began his towing business in the middle of 2020. That is,

INDUSTRY NEWS TOWING & RECOVERY

in the middle of COVID! But he doesn’t really see any effects on his venture from COVID, plus or minus, as he looks back on it.

Reflecting on the whole story, it seems a natural progression, though Chase says it wasn’t really planned out that specifically.

Chase is the first to make the point that his wife is a full partner in his success.

“Couldn’t have done it without her. She handles the dispatching, all the electronic stuff that I don’t really understand. As a veteran in the business told me the other day, a business like ours absolutely must have someone very sharp on the administrative side these days.”

When he recounts the buildup of his fleet from zero to six, Chase says that his first truck was a flatbed Freightliner “We kept it for a few years, and then ended up buying a second truck. Got a used F650 flat bed, and then expanded from that. We went from having two trucks, to four trucks, that was kind of a big jump. We bought our first wrecker, that was probably about two years into the whole towing side of things. Took us about two years to get to that point.”

“Not long ago, he adds, “we got two more trucks, so that puts us at six trucks.

So, we’re at six trucks now, five drivers, 8

and then me, I keep a truck and run when I can and try to kind of stay local to Westmoreland, handy to the home office.”

With a growing fleet, he takes a brief inventory. Half his fleet is Jerr-Dan, and the Jerr-Dan units he has incline him toward looking that direction as he needs more trucks, and especially as he looks to upgrade to handle more medium and heavy-duty work.

“The Jerr-Dan equipment is basically trouble-free,” Chase says. “Zero down time. The construction especially Is tough, meant to handle the stress we put a vehicle through. And as I said, this will be especially important as we move into heavier duty work.”

It is hard to grow a fleet without

TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

operators though. And interestingly, Chase gives a lot of credit to the fact that he tricks out his trucks with custom wraps. “These are trucks that guys want to drive. If they’ve got a choice, they’ll drive mine. Plus, we take good care of them. Any report of mechanical problems, and we get it fixed right away.

We try to treat them fair and make it easy for them to come to work every day.”

The first five years of towing and recovery for 4 Lane Mobile LLC have been pretty rosy. As more subdivisions are built all around him, and Nashville itself continues to grow, Chase is anxious to see what kind of story we’ll be telling in 2030 at his 10-year anniversary.

INDUSTRY NEWS TOWING & RECOVERY

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

ATTN: Tow Professional’s New Product Alert!

T

he Trailer Recovery Plate is an innovative tool designed to streamline and enhance the safety of recovering, loading, and unloading bumper pull trailers.

This product addresses common issues faced during trailer operations, such as the risk of damaging wiring when using straps or chains and the challenge of keeping the trailer aligned.

By allowing users to attach the correct size ball to the recovery plate and connect it directly to the trailer hitch, the Trailer Recovery Plate ensures that the trailer is hooked up to the center point, preventing it from pulling in unwanted directions.

Lane’s Towing Accessories Call Today:740-221-2614 Lanesauction@yahoo.com

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

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INDUSTRY NEWS TOWING & RECOVERY

Aluma: A Will-Burt Company Enters Exclusive Distribution Agreement with Jo Gunn Antenna Company Jo Gunn Antenna Company will be Aluma: A Will-Burt Company HAM radio tower’s exclusive distributor.

Aluma:

A Will-Burt Company has proudly manufactured aluminum guyed and unguyed towers for HAM Radio, HR, or UHF/VHF applications for 50 years. Constructed of extruded aluminum tubing, Aluma HAM Radio Towers are lightweight and strong, reaching heights of up to 100 ft. / 30 m. All towers are rigged to allow the sections to telescope simultaneously using stainless steel cables and pulleys.

In a recent agreement, Jo Gunn Antenna Company will be an exclusive stocking distributor of Aluma: A Will-Burt Company HAM Radio Towers in the United States.

This will include all amateur radio tower options including Standard Duty, Extra Heavy-Duty, and ExtraExtra Heavy-Duty. As a stocking distributor, Jo Gunn will deliver your orders quickly and efficiently.

Jo Gunn Antenna Company,

located in Cresson, TX, has been in the amateur and citizens band radio industry since 1967 and manufactures its own line of antennas. With a rich legacy of delivering unparalleled signal clarity and performance, Jo Gunn Antenna Company is focused on continuing to develop top-of-the-line products. Jo Gunn’s future is poised for significant growth, promising game-changing advancements, and unmatched performance.

With a rich legacy of delivering unparalleled signal clarity and performance, Jo Gunn Antenna Company is focused on continuing to develop top-of-the-line products. Jo Gunn’s future is poised for significant growth, promising game-changing advancements, and unmatched performance.

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

About Jo Gunn Antenna Company: Established in 1967, Jo Gunn Antenna Company quickly grew beyond its humble beginnings, fueled by the CB radio craze of the 60s and 70s, and earned a reputation as one of the premier antenna manufacturers in the country. In 1984, Jo Gunn Antenna Company transitioned to new ownership, which marked a pivotal era for the company - investing significant time, money, and expertise to refine its product lines.

As they elevated their antennas to new heights in the CB radio market, they also began exploring the amateur radio market, broadening their reach and innovation.

In 2018, long-time customer Eddie Yates and his wife Gale took the helm at Jo Gunn Antenna Company.

Over the next four years, Eddie and Gale revitalized Jo Gunn, reconfiguring classic antenna designs and pioneering new HF/amateur radio antennas. In 2022, the Di Iulio family purchased Jo Gunn Antenna Company and has since continued its proud legacy. With a robust business background and a skilled team of RF and mechanical engineers, the Di Iulio’s are dedicated to innovation and focused on developing top-ofthe-line products.

About The Will-Burt Company: The Will-Burt Company (www. willburt.com), headquartered in Orrville, Ohio, USA, is the world’s premier manufacturer of mobile telescoping masts, towers, trailer systems, and pan and tilt positioners. We offer virtually every mobile payload elevation solution and full integration services for defense, government, first responders, telecommunications, energy production, and other markets. Will-Burt purchased Clark Mast Systems in 2023 and Aluma Tower in 2024, expanding its product range. Will-Burt also offers contract manufacturing, metal fabrication, powder coating, and rapid prototyping services. WillBurt is an international company with offices and manufacturing in the USA, United Kingdom, Germany, and Singapore. All manufacturing locations are backed by a certified ISO 9001:2015 Quality Management System. Incorporated in 1918, WillBurt is 100% employee-owned and is classified as a small business. www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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INDUSTRY NEWS TOWING & RECOVERY

EZ Claw Line Saver Kit

Protect your semi’s hoses with the right setup from EZ Claw The EZ Claw Line Saver is your solution for long-term support of air hoses, power cords and hydraulic lines on tractor-trailer combinations. This road-tested system relies on coiled tensioners, weather-resistant components and zinc-plated brackets to prevent lines from sagging, dragging and chafing. EZ Claw offers five different equipment applications and features bracketry to fit most makes and models out on the road today. Find your kit at Zips.com/EZClaw. Our fitment guide will make sure you have the right parts for your semi.

Order at www.Zips.com

Grote 6 Diode HINVII LED Directional Light The 6 Diode HINVII LED Directional Light by Grote is an invisible light that illuminates hi-vis material and fills in dark spots. This turns your hi-vis material and bright-colored clothing into active safety devices by making them stand out in dark and low-light environments. Because it’s invisible, it does this without blinding workers and surrounding traffic.

In addition to its safety benefits, the 6 Diode HINVII LED is highly durable. Its polycarbonate base, finish and lens offer superior impact resistance.

Learn more about this advanced lighting technology at www.Zips.com

Stellar 8 Drawer Toolbox Systems Organize your shop or truck with Stellar toolboxes.

The Armor Angle from SafeAll is a new poly corner protector for use when uprighting semi trailers. Safer and wider than traditional angle iron, these L-shaped plates protect recovery straps from sharp, jagged edges and add structural integrity to compromised trailer roofs and walls. Each poly angle is 3/4” thick and machine welded for extreme durability and strength.

The edges are rounded to prevent snags, and one side features three holes for grip and two for foundry hooks.

Spend less time looking for tools and more time making the repair with Stellar storage systems from Zip’s AW Direct.

Keeping everything together, these multi-drawer units can be installed on a service truck or wrecker body and can also be used in a shop environment.

They have great capacity ratings and premium upgrades, including locking T-handles, risers and custom paint. Stellar’s 8-drawer system is one of our best sellers and can be ordered online at Zips.com.

Choose from two lengths (47” or 72”) at www.Zips.com Item #: SA-AA

Select the dimensions you need by entering Item #: AE8DRAWERBOX at www.Zips.com

SafeAll Armor Angles

SafeAll’s new poly corner protectors will save your straps.

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

The Lack of Electric Towing Trucks Threatens California Freeway Service Patrol Programs State’s Electric Engine Mandate is Depleting Inventories of Truck Chassis

D

ue to California’s electric engine mandate, a coalition of towing and recovery truck manufacturers and drivers are concerned that starting this year, they must start replacing their diesel trucks with electric alternatives that manufacturers are not building. The lack of electric truck chassis will impact the state’s Freeway Patrol Service, a state and local program that contracts towing companies to provide free services to motorists stranded on California freeways, reducing time stuck in traffic, fuel, and engine emissions.

Due to the CARB’s passage of the State’s Advanced Clean Truck (ACT) regulation, towing and recovery trucks will no longer be assembled or sold in California once 2024 truck inventories are depleted. Truck manufacturers have not developed electric truck chassis that meet towing and recovery truck performance and safety requirements, and towing companies can’t purchase diesel-powered

trucks built before January 2024. This catch-22 threatens small businesses, jobs, and motorists.

“The FSP program provides fantastic public service by assisting stranded motorists and clearing California freeways quickly, often mitigating the risk of secondary accidents,” said Brian Banks, owner of Great American Road Solutions. “Without access to new trucks, not only is my business at risk, but so are motorists, especially those who cannot afford roadside assistance.”

Banks is a second-generation business owner that provides towing services to over 500 Bay Area motorists daily.

Eight trucks are contracted with the Metropolitan Transport Commission’s Freeway Service Patrol (MTC).

As the number of trucks in service declines, Freeway Service Patrol (FSP) programs will find it increasingly difficult to contract with towing and recovery companies. FSP tow trucks roam freeways, clearing traffic accidents

at no cost to motorists. State and local transportation agencies credit the program for reducing wasted time in traffic and fuel costs and lowering tons of carbon emissions. The Freeway Service Patrol (FSP) is a joint program provided by the California Department of Transportation (Caltrans), the California Highway Patrol (CHP), and local transportation agencies.

The State finances 75% of the service, and local government 25%.

“The state is putting towing and recovery businesses that provide a valuable public service in a tough spot by requiring them to purchase custom, high-performance electric tow trucks that manufacturers are not building,” said Mark Yebra, co-owner of Atlas Towing.

So, as truck fleets age, they can’t be replaced, putting emergency services at risk.”

Yebra is a second-generation business owner. Atlas Towing has been in business since 1920, providing emergency services to over 200 Bay Area motorists daily, and 7 trucks are contracted with MTC to provide FSP services.

Since public safety agencies widely view towing and recovery trucks as emergency vehicles, CARB exempted government-owned towing and recovery vehicles. The exemption was not applied to privately owned tow and recovery trucks for unknown reasons.

Paradoxically, the regulations allow existing trucks to be replaced by older, higher-emission diesel trucks purchased out-of-state. However, this is problematic for FSP programs requiring low-mileage trucks at enrollment.

The lack of electric truck chassis will impact the state’s Freeway Patrol Service, a state and local program that contracts towing companies to provide free services to motorists stranded on California freeways, reducing time stuck in traffic, fuel, and engine emissions.

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Towing Best Practices….

Equipment Hauling

H

auling equipment often goes hand in hand with the towing operations. Just like towing a vehicle, it is important to implement best practices when hauling equipment.

Ensuring the load height is within legal and safety limits is crucial when hauling loads. Failing to adhere to these requirements can lead to accidents, fines, or damage to infrastructure such as bridges and overpasses.

Here’s a quick guide on the best practices for measuring and documenting load height before departing.

1.

Accurately measure the height of a load with reliable tools: • Measuring poles: These telescopic poles are designed for easily measuring tall loads.

• Laser measuring devices:

These provide precise and quick measurements.

• Tape measures: While basic, a tape

measure can be effective for smaller or more straightforward loads.

2.

Measure from the Ground Always measure the height from the ground level to the highest point of the load. This ensures an accurate reading, as the trailer’s base height might vary depending on the terrain or truck.

Double-Check the 3.Before Load’s Stability measuring, ensure that

the load is secured and stable. An unbalanced load can shift during transit, increasing the risk of accidents or miscalculating height due to shifting materials. Secure the load with appropriate straps or netting.

4.

Document the Load Height

• Record the measurement: Include

the exact height in documentation or transport logs (i.e Towbook). If

multiple loads are being carried, each load’s height must be recorded.

• Capture photos: Take clear photos of the load and the measuring process. These can serve as evidence in case of disputes or inspections by authorities.

• Update the shipping manifest:

Include the load height in the manifest or any official documentation handed over to the driver or hauling company.

5.

Check your route and Comply with Legal Height Limits •F amiliarize yourself with the legal load height limits for the regions you travel through. In most U.S. states, the maximum height limit for vehicles is 13 feet, 6 inches, although this can vary by location. Check for any special permits required for oversized loads.

• I f your height exceeds the legal limits, obtain the appropriate permits for oversized, over height, over width loads.

6.

Recheck Before Departure Trust, but verify. Perform a final check right before the hauler departs.

Environmental factors such as uneven ground or a slight load shift may occur during the loading process. Rechecking minimizes risk and ensures compliance.

Conclusion Measuring and documenting load height is not just about following the law; it’s about safety and protecting both the driver and other road users.

By using proper tools, ensuring stability, and maintaining thorough documentation, your team can ensure compliance and safety of your team and others on the roads.

www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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Women OF TOWING B Y S H E I L A H A R R I N G T O N ///

D

Women of Towing

on’t get excited that I’m writing this article too because I am only substituting for this issue. The regular writer of this column is Michelle Sukow who was just gifted with two beautiful grand babies. What a sweet reason for her to miss writing this issue. So, I’m filling in this month.

My favorite woman in this industry is without a doubt, Gay Rochester who is President and CEO of INA Towing Network. I have my reasons, but I decided to ask several ladies how they feel about Gay. Happy to help with my request, Cynthia Martineau responded with how she feels about Gay. You’ll remember that Cynthia Martineau is the Executive Director of TRAA, a group in which Gay is very much involved.

Here’s what she said. “INA Towing Network (INA) and Gay Rochester are committed to supporting the mission of the Towing and Recovery Association of America, Inc. (TRAA). INA Towing

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Network is a dedicated sponsor of our annual TRAA Legislative Action Workshop & Hill Day in DC, TRAA’s legislative advocacy and our lobbying efforts. Gay and INA are passionate about promoting roadway safety for all traffic incident management responders.

TRAA recently partnered with Randy Meyer Race Team to promote a National Slow Down Move Over Campaign.

TRAA is pleased to have INA as a sponsor of the Randy Meyer Race Team and this important campaign. Together we can increase slow down move over awareness to the motoring public and legislators on a grander scale. We are all excited to be a part of this national campaign.

Gay also serves on the TRAA Cabinet as well as the WTRAA Board.

Her dedication to all things towing is admirable and inspiring. TRAA appreciates Gay and INA’s support of our association and the towing community.”

After I spoke to Cynthia Martineau,

TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

I also reached out to Linda Unruh. All of you know Linda and about her son, Bobby being killed in 2017 by a tractortrailer while trying to guide all vehicles over. The Slow Down, MOVE Over Law is different today in New Mexico because of the strength of this wonderful woman. So, I asked Linda about our friend, Gay Rochester, and here’s what Linda had to say about Gay. Gay Rochester is a trailblazing leader in the towing industry, recognized as a giant for her unwavering commitment to supporting the “Slow Down, Move Over” initiative across all 50 states.

This initiative aims to protect roadside workers by encouraging drivers to slow down and change lanes when approaching emergency or roadside assistance vehicles. Gay has been instrumental in promoting this cause, offering her support to those who have suffered loss and pain in the industry. Her leadership is defined by her selflessness, always putting the welfare of her fellow

areas we’re hearing about the damage created by Hurricane Helene. We’re sad to say it has caused so many deaths in our country. Gay Rochester is very active with the Red Cross. The recent, damaging Hurricane Helene has hurt lots of families. I know that Gay would want me to add additional information because besides doing all their towing, she is

always raising money for the Red Cross.

If you would like to help in anyway, go to Red Cross.org, see how and where they need help or donate whatever you can to help. Any amount, big or small helps to aid families affected by Hurricane Helene. On behalf of Linda, Gay and me, thank you!

See you on the next podcast.

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industry workers first, and tirelessly advocating for their safety. Through her efforts, the importance of protecting roadside workers has gained national recognition.

Gay is known not only for her leadership but also for her deep belief in the value of the women of the industry and its people. She is an unwavering supporter of Bobby’s Law, which reinforces the “Overone Losenone” “Slow Down, Move Over” laws, particularly Gay’s passion for the industry and the people in it is evident in her continued dedication to ensuring the safety and well-being of roadside workers. She embodies the spirit of the industry, always leading by example and being the first to stand up for the people who keep the roads safe. Her influence and impact continue to shape the future of towing and roadside assistance, making her a true giant in the field.

As I finish this article about my dear friend Gay, across the television listening

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www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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INSIGHTFULTALK B Y D A N M E S S I N A ///

Who Will Train in 2028?

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I

just realized that I keep bringing up future problems. In the past, I have talked about things that you’ve probably wondered about yourself.

Things like, “Where are you going to find your drivers in the future?”

Maybe, “Our gas prices keep going up.” Perhaps its equipment, “I can’t find trucks.” Or a customer problem, “Customers expect too much.”

I really feel our next problem will be finding trainers to train the drivers you can’t find. One of the associations in Texas, that has trained towers in Texas every 2 weeks, had a major accident and will be sidelined from not only training, but towing as well. This will hurt the towers of Texas because that trainer was a great trainer.

While in Alabama, I attended a training session. The instructor was the best in the towing industry. So, I was excited because I got to watch this instructor do his ‘thing’ for tow companies that showed up from all over the U.S. During a break I went to the table of a few young towers and asked what they thought of the class. They paused a moment but said they did not understand half of what the instructor was saying.

The class continued, and as I listened to this instructor, I realized the generation gap between the instructor and today’s tower was quite confusing.

There are a variety of training needs to meet the older and younger tower.

The training between heavy duty and other means of towing are also different.

You have different kinds of trucks that require different types of training.

Technology manufactures new trucks that require different types of skills that today’s tower might not be able to adjust to easily.

Electric vehicles require different towing. There are video training programs which don’t include instructions, showing how to tow electric vehicles. Who is training the trainer on these new types of tows? This question is important because some owners of these small tow companies don’t understand what is needed for their drivers.

As new training courses are being developed the trainer must consider the following questions: a. Will I have to travel?

b. What will it cost? c. How long should the course be? d. What materials should be taught? e. What students will attend the class? f. Who will pay for the class?

When I ran my company, we did private property only. However, it was hard to find an instructor who really

knew towing business that could teach the class. I have not looked to see what is out there today, but there are many things to consider. As we worry about trainers, we must consider who the students might be. I’m not sure the oldtime trainers have the patience to work with the new tower. I don’t want to offend the tower of today, but I talked to

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INSIGHTFULTALK B Y D A N M E S S I N A ///

tow companies who told me the troubles they are having with their drivers.

They’re concerned with things like: a. Will they work shifts? b. Will they be on call? c. Will they travel to a class? d. How much will they want to travel? e. Do they really want to learn new techniques?

Let’s talk about the tow companies.

Can they afford to lose a driver for a 24

day and the money he could make?

Can they afford to send drivers to classes because of the cost it takes to send a driver to training? If the educational materials are good and will teach drivers something new, then the tow company will send drivers. The instructor faces the problem of finding course materials that apply to today’s towing.

Trade shows offer training to an

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industry, but many times it might only apply to the things for that state. Some of the shows don’t work together for training. They want their trainers to train at their shows only, which hurts the industry. As an industry, we continue not to work with each other. Some tow companies don’t get along with other tow companies, and the industry media doesn’t get along, while some associations don’t like to work with

other associations. When I owned my tow company, I was a member of the national association, and I went to them to get help with some testing materials they had for the industry.

They told me they are offering it to the other association in the state and would not help me. Towers, until our industry starts working together, we will continue to face problems.

Here’s what training might look like in the future: a. “On-the-job” training. As one tower is performing the tow, another tower will watch and learn. In this case, you must make sure the tower teaching is doing it right and teaches what you want the student tower to learn. b. Powered personalized learning. A trainer will look at the student and identify strengths and weaknesses and create content to meet the learner’s needs. One size fit all does not work anymore. c. Training will be set up like a game

where you set up a point system, and reward points and competitive elements that motivate the student.

This game approach will establish critical thinking, teamwork, and strategic planning. d. The trainer will have to determine if the student is having trouble focusing or experiencing overload which will require adjustments to the class. e. The material will be set up in small portions so the material can be consumed in short bursts. Training on wheels will allow classes to be held on demand in locations necessary. f. The trainer will have to set up ways to identify if the students are learning anything. g. Some training classes will be set up remotely for the trainer to teach material while a tow is taking place.

Training classes can be simulated in an emergency environment where coordination and communications are key.

Editors Note!!

Dan mentioned future needs for this industry. So, let me share with our readers that you have the American Towing & Recovery Institute with Wes Wilburn. He does EV training and does lots of cross-training with Ron Moore, one of the most famous and well-known firefighters in the world. How about John Hawkins and the legendary, Tommy Luciano from Miller Industries? Don’t forget Shane Coleman from ERSCA. They also do EV training and have a train-the-trainer program. Remember, Wreck Master. And, how about Brian Riker, the D.O.T. Guy and his podcast?

Let us not forget the speaker/trainer world-wide for EV products, the one and only Daylan Zartman from Energy Security Agency. Also, from Jerr-dan created for Operators by Operators, we have Jerr-Dan on our podcast. Always great training. We just named a few of the best that will take this industry into the future.

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FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

Remembering Towers Who Gave Their Lives for the Industry

L

osing someone can be unnerving to any family member that you love.

Moreover, losing them to a senseless accident makes a person rethink what happened. And “whatifs” emerge as if the accident could somehow have been stopped. Within our industry alone, we have had so many good people that were lost due to the dangerous job we do for the

public. Sometimes the public realizes their responsibility but sometimes they don’t. I would like to take this opportunity to talk about several people that we’ve lost over the years. That was our intention at the recent, 2024 Midwest Regional Tow Show, to mention our industry loss. At this convention, the Thursday night event was an evening of remembrance for those that attended the Family Towing Affair in the

Celebration of Life/Slow Down Move Over Awareness Event. My car was the 5th or 6th vehicle in line for the parade of trucks, vans and cars that participated in this event. The parade came together at the front of Robert’s Center in Willington, Ohio and probably took the parade management over 6 1/2 minutes to get all of us, over 50 tow trucks with flashing lights, from the parking lot into line at a nearby street.

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FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

Bobby Unruh was only 38 years old when he was hit by the driver of a loaded tractor-trailer.

As was planned, we drove a few miles down into the neighboring town and came back to the show via another route. After the parade finished, we joined together for a wonderful, scrumptious pig roast which was sponsored by INA Towing Network.

The group enjoyed all the fixings until we couldn’t eat anymore. The atmosphere was like a large family, sitting down together. The pictures will show you some folks decorated their tow trucks with lights flashing. Others, like mine, sported banners and signs of towers who were killed. Everyone who saw the parade either moved over or stopped in their lane as if it was a real funeral procession. Those driving vehicles or on the sidewalk observed vehicles in the parade with solemn respect and their respect was greatly appreciated.

On my car, I represented Bobby 28

Unruh, Linda Unruh’s only son who was killed. Bobby was only 38 years old when he was hit by the driver of a loaded tractor-trailer. The driver of the trailer hit Bobby without slowing down and caused his truck to travel 300 feet before he began to stop. Due to the force of that tractor-trailer’s impact, Bobby was instantly killed. It was my honor to be a part of this celebration of life in honor of Bobby Unruh who left behind a daughter and two sons.

On the next day of the show, we did our Candlelight Vigil where at the end of the Trade Show the floor closed and all of us gathered in the lobby of the exhibit area. Matt Spencer and I spoke to the group, honoring the 2024 Wall of the Fallen. Matt’s son, Keagan Spencer was killed this past year. Matt detailed with tears in his eyes about what happened to his son. It showed me and others just how fragile life really is.

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Last month, on the front cover of this publication, names were listed of those lost who are being remembered this year. In fact, the loss reached my city as well when Frank Ingram, a neighbor of mine from Georgia was killed less than 5 miles from my home. It was a very sad situation and a tragedy that could have been avoided.

Getting back to Matt Spencer, here’s some background information on what he revealed about his son. Matt told those gathered, “Keagan was a thirdgeneration tower and Keagan was in a tow truck from the moment he was born.” Unfortunately, Keagan was only 25 years old when he was killed.

Shortly after Keagan was killed, we had Matt on a podcast to help promote the Slow Down Move Over Law. You might remember that Keagan had his one and half year-old daughter, Nona that fateful afternoon in the cab of his

truck with her packed diaper bag full of bottles and everything a child could need. Keagan had parked his truck off the side of the road and was trying to help a dog that was running down the highway. Without notice, poor Keagan was struck and killed by a distracted driver.

After Matt Spencer finished speaking, I challenged everyone that these great people should not have died in vain.

Bobby Unruh died on May 11th, 2017.

Unfortunately, the New Mexico State Police did not issue a citation to the driver of the tractor trailer that killed Bobby. However, due to the tenacity of Linda Unruh getting the Governor of New Mexico to sign the bill, Bobby’s Law was created in the State of New Mexico. Linda, I know it must have been hard to endure such a loss but thank you for leading the charge for Bobby’s Law. Life is fleeting, and at a moment notice, someone we love, and respect

Keagan was only 25 years old when he was killed.

can be gone from this world. Let’s remember those towers that have given their lives for this industry. We can do this in each of our states by changing or

adding laws that will protect all towers who just want to return home at the end of the day.

See you on the next podcast.

WARRIOR WINCHES SUPPORTS THE SURVIVOR FUND AT THE INTERNATIONAL TOWING & RECOVERY HALL OF FAME & MUSEUM AT THE TENNESSEE TOW SHOW Join us at the show to learn more about our winches and our belief in making a positive impact on society.

1% of all online sales are donated to the Survivor Fund.

See you at Booth 1015.

www.WarriorWinches.com

Trusted by Professionals, Built for Everyone!

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TOWING SOFTWARE

Increase Productivity and Deliver an Engaging Experience with Towbook

A

BY KENDALL SMITH AND MATT WESLEY

s the use of technology continues to rise in the towing and roadside industry, so do consumer expectations.

With the ability to use advanced technology at your fingertips, your customer expects to be informed and cared for every step of the way.

Using Towbook creates this experience by doing the work for you!

Towbook not only promotes continuous communication with your customers, but also with your motor clubs, body shops, dealerships, police departments, and private property managers too!

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3G ot a call from the motor club?

Accept it with the click of a button!

3D oes your body shop or dealership want to send you a job? Our Web Request Portal can help them do exactly that with just a few clicks!

3 I mpress your police departments with “Vehicle Lookup” technology that allows them to quickly see if a certain vehicle is on your lot!

3G ive private property managers a login to their account, so they can view all vehicles that were towed and sign for them as well!

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TOWBOOK Connect, and Webfleet Solutions; allowing you to send calls directly to the GPS unit in your truck.

Drivers can use the GPS unit to navigate to the service location, and when they update the status of the call on the GPS unit it will automatically update their status in Towbook. Your Towbook app can also use the GPS location from your trucks and display that on the map in Towbook. There are many other fantastic features of GPS units that help you manage and maintain your fleet.

All of the above actions and more, allow you and your staff to reduce time on the phone and maximize your performance and efficiency.

So, what does Towbook do? And why do you need it?

Improved Communication.

Managers and dispatchers can communicate with drivers easily.

Drivers can accept calls with all the details needed in order to do their job efficiently and update the status of the job from start to finish. You will also be able to chat with your drivers via their mobile applications or send them a text message to make them aware of last-minute changes (chat logs are always saved to the call for future reference).

Roadside.io Towbook’s Roadside.io solution, paired with our Customer Survey feature, delivers the latest customer experience capabilities to your fingertips, allowing you to provide an “Uber-like” experience for your customers.

With Roadside.io, you have the option of sharing information with customers while the service is in progress; helping customers understand what’s happening with their service without having to call you for an update. You also have the option of sending the customer a satisfaction survey once the job is complete. You can choose to push these surveys to your website and you can also direct them to your social media outlets where they can complete a review about the service they received.

Minimize Risk of Damage Claims.

Drivers can upload photos of the vehicle to a call in real-time; we timestamp and geocode these photos for you along with categorizing them according to what job status the driver was in at the time. An additional precaution can be taken by creating a “Vehicle Damage Form” if there is extensive damage to the vehicle prior to servicing it. The driver can create a report on scene, take photos of the vehicle, indicate anywhere there is damage, and have the customer sign off on the damage form. This report will

Pre-Trip Inspection Management and User CheckIn. If you want your team to

be saved for future reference and can even be emailed or sent via text to the customer with their receipt.

Built-in Navigation and GPS Tracking. You’ll be able to get turn-by-

turn directions to your destination right in the application with just a tap!

If you aren’t currently using a GPS solution, Towbook is equipped with built-in GPS tracking which will automatically update the drivers’ location according to their app settings.

Towbook is also integrated with leading GPS companies like AT&T Fleet Complete, Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon

inspect their trucks and other equipment before (or after) every shift, they can do that easily using the Towbook mobile apps and our Equipment Inspection tool. Each inspection report is time stamped, and managers will receive an email alert any time there is an Equipment Inspection failure.

Completed inspections are also available to open/view on mobile apps, so if drivers need to present a completed pre-trip inspection to a law enforcement officer they can do so right from their phone!

Our “User Check-In” feature allows drivers to check-in and out for work directly from their mobile application. This allows managers and dispatchers to know who is currently on-shift to accept jobs. You are also able to run a report to review check in/check out times for drivers.

Plate-to-VIN Technology. No VIN – no problem! Towbook’s plate-toVIN feature saves time and eliminates mistakes. Simply enter the plate number and the state in which the vehicle is licensed, and Towbook will return the full VIN with the make, model, and year of the vehicle. You’ll also have the option of using our VIN scanner, which will populate the VIN in the call just by scanning the vehicle’s barcode.

Private Property Features.

Alongside tagging accounts, two of our most notable private property features for the mobile applications include “On Scene Call Creation” and “Stickering”:

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TOWING SOFTWARE

3 On Scene Call Creation: This allows your drivers to do their job as quickly as possible by allowing them the option to create a call by simply snapping a picture of the vehicle; the call will automatically populate the address they’re located at and will allow them to update any additional details later.

3 Stickering: One of Towbook’s fastest-growing features is our Stickering app. With Stickering, you can create a virtual sticker in Towbook and “tag” those vehicles that you might be able to tow after a few hours or a few days. When the sticker expires, you receive a notification that the vehicle can be towed.

Impound/Storage Lot Management and Vehicle Lookup.

You’ll be able to track and release your current impounded/stored vehicles on your lot right from the mobile application. You’ll even be able to send 32

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the impound invoice via text or e-mail.

In using our “Vehicle Lookup” technology, your customers, police departments, and private property accounts will thank you! It makes it simple for them to look and see if you have a certain vehicle on your lot without calling.

Digital Dispatching. Whether you are a dispatcher or manager sending out calls or an owner/operator working in the field, you’ll be able to accept motor club calls while out of the office or on the road using Towbook’s mobile apps.

Towbook is integrated with all the major motor clubs for your convenience! A couple of taps to accept the call and you’ll be on your way!

Paperless Invoicing. Save time by texting or emailing your customer an invoice right on-scene! If paper invoices are a must, we integrate with Zebra mobile printers to print your customers’ receipt on the spot.

Additional Information. On top of the many features we’ve already mentioned, your drivers will be able to add additional information to the call via their app according to the preferences setup by management, this includes: 3 Additional line items/charges.

3 Record payments received in the field.

TOWBOOK 3 Collect customer signatures for archiving and appearing on receipts.

3 Any additional notes regarding the service or customer.

3 Record vehicle odometer.

3 Add any company expenses, such as fuel along with a picture of the receipt for manager review.

Technology is causing a world-wide evolution and it’s important to find resources that can be of benefit to us.

First it was computers, now it’s a little device in our pocket that we all rely on daily - whether for business or our personal lives.

Using software to manage your business increases efficiency and profitability but it’s also a great tool to woo potential clients; demonstrating that you are a forward-thinking towing/ road service company and are interested in adapting to the ever-changing technological environment.

About Towbook

Towbook has become the unquestioned leader in cloud-based towing software, headquartered in Michigan, and has provided service for over 16 years. Integrating the industry’s most advanced and flexible software, Towbook supports all sizes and types of towing, recovery and roadside service operations.

We provide tools made possible by the latest technology, and we help companies to raise their level of service while lowering their operating costs.

Plus, our commitment to you will be never-ending! We take great pride in having the industry’s best customer support. Support is free and available 24/7/365—even on holidays.

Tow Professional Offer

Free Trial, Free Setup, Free Support.

Towbook offers a 90-day free trial for all Tow Professional subscribers, simply scan the QR code or visit: www. towbook.com/signup/towprofessional to use this offer!

Website: www.towbook.com Inquiries: sales@towbook.com 24/7/365 Customer Support: (810) 320-5063 www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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TOWING SOFTWARE

I

Carrot or the Stick?

f you have been a parent, a coach, a manager or in really any type of leadership role, you have been faced with the age old question.

The Carrot or the Stick? How do you get the person in question to follow directions and or behave the way

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you need them too? How do you judge their activity,or do you just have a zero tolerance policy and rule with an iron fist?

In the towing industry, the proper way to work with drivers can be tricky. You want them to drive correctly for many

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reasons. Maybe it’s to take better care of your equipment because repairs and replacements are expensive, to reduce complaint calls and make sure you keep a positive image in your community as a responsible business.Perhaps it’s to reduce accidents, fuel costs,

azuga maintenance costs, insurance costs and as my mom used to say, “because I told you too” or “because I said so”!

When they aren’t doing well, what is your recourse?

The Stick Berating or firing anyone who doesn’t listen can cause other issues. Good operators aren’t always easy to find and are expensive to train, get certified and this can turn into an endless cycle messing with your company’s culture.

It’s not fun to run or work at a business where you are constantly walking around with your boot up someone’s backside. Nor is it an enjoyable feeling like someone is watching you so closely that every little thing you do wrong, someone is going to jump down your throat.

The Carrot At Azuga, we have developed a part of our software called the driver rewards

Our mission is to: • Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways.

• To educate and make them aware they need to make a life change so first responders can live theirs!

• To unite all common industry first responders to train, educate and motivate the public we serve to just

OVER ONE – LOSE NONE!

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TOWING SOFTWARE

Azuga’s drivers reward program will keep up with all the data, drivers can check their scores at any time on their app, or you can even set up a TV in the drivers lounge with the updating standings.

program for just this reason, and it works like a charm. If you are using Azuga you can access this page, and it gives you a report card on every driver scoring them like you would in school.

100-90 is an A, 89-80 B, 79-70 C, 69-60 D, and you guessed it, 59 and below is an F. The way the grading system works is it takes into account speeding events and severity, harsh braking events, 36

harsh steering events and other driving events. You, as the business owner, can give weight to issues that may be more important to your business. So, it measures it in a way that specifically fits your business needs.

You can click on that driver’s score, and it will spell out the biggest issues they are having, and if you click down one more you can see the specific driving events that they have had

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during the grading period. This is very handy for driver meetings and training to use in a manner that will help them “improve their score”.

Now for the fun part. You, as the owner, can load money directly into the page to reward drivers. You can do it as a contest for the top 3 drivers or anyone who scores over an 85, or however you want to set it up. Azuga’s drivers reward program will keep up with all the data,

azuga

drivers can check their scores at any time on their app, or you can even set up a TV in the drivers lounge with the updating standings.

Winners are notified on the app, and they can claim the reward directly from there in the form of a bunch of different gift cards, such as: Visa cards, Dick’s Sporting Goods, Walmart, Longhorn Steaks or hundreds more.

No solution is perfect. With Azuga you can get the data to do either the Carrot or the Stick. However, research says the Carrot works!

Wichert Insurance is one of the largest tow agencies in the Midwest with over 30 years of

experience working with towing, recovery, and garage operations. Our knowledgeable staff are current on industry issues and are experts in the coverages your operation requires. Our relationships with multiple AM Best “A - Excellent” rated carriers allow us to offer competitive rates and interest-free monthly pay plans. As active members of state associations, we are industry advocates and a reliable resource.

Our team’s experience allows us to create custom programs to meet your needs. From service trucks to extra heavy equipment, single location to multi-state operations, we will craft a program to meet your risk appetite at the most competitive rates. In addition, we act as your advocate when a claim occurs to ensure timely and fair outcomes.

We offer in-house loss control specialists at no additional cost to identify ways to control and reduce risks.

Clients who engage in our loss control and safety programs benefit from lower insurance premiums, increased profitability, and reduced accidents, injuries, and claims.

See more at www.wichert.com or contact us today at 740-654-0532.

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TOWING SOFTWARE

Choosing Your Software Partner: It’s More Than Just the Application

I

BY TRAXERO

t’s undeniable that software is a critical business requirement for towing, recovery, and roadside assistance professionals in the modern age. While it is possible to run your business using pen and paper methods, to truly unlock your full business growth opportunity, you need the proper digital tools to handle the heavy lifting.

Having the right software in place will help you organize your daily operations while reducing errors that cost you money or customers, ensure you are billing and collecting payment on the hard work you and your team 38

have already completed. It also allows you to monitor your business performance and report on the data that matters most in order to find areas to increase revenue, reduce expenses, and maximize efficiency.

When exploring the right software options for your business’ needs, it is just as important to select the right vendor as it is to choose the right application. In fact, rather than simply being a vendor, your software provider should act as your partner.

We get it, change is hard!

New technology can be intimidating,

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especially when it affects your entire business operation and all your employees. Even the process of considering and evaluating software options can be daunting and leave you questioning if you are finding the right solution for your business’ unique needs.

That is where your software partner should put you and your team at ease and give you confidence that you are finding the exact solutions needed.

But that’s not to say they should just sell you on a product; your potential partner should ask questions to fully understand your business and guide

TRAXERO you to the solution that best aligns with your business functions and needs.

And once you have found the right solution, it is important that your software partner makes it as easy as possible to onboard your new business tool and continually work with you to ensure you are maximizing its use.

Onboarding and Support Set the Tone Now that you have selected your new software, executed the agreements, and been assigned your Customer Success Manager, your journey really begins.

Your Customer Success team should provide you with a roadmap of what training will look like, the roles from your company that should be involved in each session, and how long the process will take to complete before you and your team are comfortable enough to take complete ownership.

Sure, you can jump right in and try to use your software, but why not let

Towing Management Software

experts who have built the product and know it inside and out show you the ropes?

This onboarding time is also a great

Auction Software

opportunity to establish a relationship with your primary contacts for Customer Success and Customer Support and allow your team to feel

Lien Processing & Notification

Fleet Tracking & Dashcams

Business Tools for the Modern Tower

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TOWING SOFTWARE expect and demand your software partner to provide nonstop innovation.

Whether that is integrating the latest technological advancements or simply listening to your feedback and implementing change based on user requests, a flexible and responsive partner can be the catalyst for success and business growth.

When you can do your job better, safer, and more efficiently, you will exceed your customers’ expectations, which is always a recipe for success.

Your Partner is a Source of Knowledge

empowered to ask questions and ensure their individual roles are set up for success by using your new software.

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Demand Continuous Innovation Beyond your initial onboarding and ongoing support, you should

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A true partner will not only empower you with their software to run your business, but they will also provide you with ongoing resources to bring the industry together to continue learning and advocating for one another.

The towing industry certainly can be quite competitive, but more often than not, professionals across this

TRAXERO industry enjoy coming together to share stories, help one another deepen their knowledge, and celebrate the common bond of being roadside heroes.

Our industry trade shows provide perfect opportunities to gather and swap stories in person, but those are limited to a few times per year, and it is difficult and expensive for your entire team to also participate.

This is where your software partner can be the facilitator of additional opportunities for the industry to collaborate, especially digitally through webinars, social media communities, and on-demand content like videos and articles.

need to make your team available for sessions, ensure everyone remains engaged, and encourage your team to ask questions constantly. You and your employees should try to build and maintain a strong rapport with your Customer Success and Customer Support teams. When you know your partner well, they will be just as invested in understanding your business and guiding you to maximize the output of your software.

Like anything in business and life, the more effort you put into it, the more you will take away, and that will be critical to the growth and long-term success of your business.

But Remember, a Partnership is a Two-way Street While you want to always hold your software provider to a high standard, it is important to remember that a true partnership goes both ways.

To maximize your training, you

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TOWING SOFTWARE

PatrolWorks with LPR

Private Property Parking Management – Reimagined Frequently Asked Questions

T

homas Edison was quoted as saying: “OPPORTUNITY is often missed because it goes around wearing coveralls, looking like work.” PatrolWorks with LPR (PW±LPR) represents a significant (million dollar?)

OPPORTUNITY, but success does require some work – to extend your business model from PPI to become a one-source provider of complete private property parking management services.

The PW±LPR solution delivers three major advances:

1. Integrating permitting and enforcement - changing the

property owners’ business strategy from “hoping” for compliance to

42

reinforcing policy expectations with consequences (ticketing, impounding) that change the behavior of vehicle owners.

2. C oupling the use of the vehicle license plate as the permit with a seamless integration to advanced mobile license plate recognition (LPR)

technology for enforcement. This enables more efficient and frequent patrolling - improving lot security and generating more impounds.

3. Information transparency across the community – permitting and enforcement – with on-line portals for apartment managers and residents – improving service delivery and retention rates.

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Like other innovations, PW±LPR often prompts many questions, most frequently:

1. Can I really make money at this? The benefits are compelling

for both property owners and PPI professionals.

More specifically, the economics for PPI companies work like this:

• Multi-Family Residential Properties: If you are impounding

200 vehicles per month, the population of vehicles in the lots will be around 20,000. If properties implement paid permits at $10 per month (some charge over $150), the annual gross revenue would

RANGER SST

be $2.4 million. The negotiated

portion for the owner (ranging from 0% to 40%) is typically structured as a “reserve” for lot maintenance expenses that you manage on behalf of the property owner. The reserve could be used to offset expenses for services that you deliver, or for ones provided through your subcontractors, such as: resurfacing, striping, lighting, and/or snow removal. This approach reinforces your “parking management” role and avoids any funds flowing directly to a property manager which could be misconstrued.

• Pay to Park Lots: Managing downtown “in and out” and special event lots could generate gross revenue of over $1,000/space per month (10 hrs. per day x $4/hr.). A portfolio of 20 lots, each with 20 spaces could generate over $4.5

million of annual gross revenue.

With enforcement, the lot owner would realize higher returns: in one case from $9,000 to $17,000 per month. Removing vehicles

that have not paid or that have overstayed creates margin for you and the owner.

2. But tow companies in my market are legally prohibited from patrolling? Some bad practices

in the past (e.g., predatory towing) have prompted regulatory responses.

While often a potential barrier, it is usually one that can be overcome, and in a way that includes upside possibilities. Steps you can take: • Form a separate legal entity for Parking Management. This company would be the sole-source provider for property owners.

It would manage the customer relationship -- negotiating service levels and fees. It would contract with other companies to deliver a complete solution – patrolling, enforcement, lot maintenance services.

• Establish a contract with a legally independent company for patrolling. This would typically be an independent security

organization who may already be doing visual patrols. However, this could be part of the Parking Management company. The independent patrolling organization would be designated as the legal agent for the owner to identify and confirm violations (providing a signature when required). When confirmed/approved, violations would be ticketed, or forwarded to an impounding company via the PW±LPR mobile device (Co-Pilot).

• Enlist the support of impounding companies – your own, and/or others – to impound vehicles, as appropriate. A strategy that includes other impounding companies enables you to expand customer relationships and leverage the investment in LPR technology, without the need to purchase additional tow trucks and to hire more drivers – i.e., low-assetintensity growth!

3. Isn’t LPR technology expensive?

A quality LPR system and the

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TOWING SOFTWARE supporting software is required to avoid mistakes, the “impounds from hell”.

• PW±LPR uses camera technology proven by law enforcement and repo companies.

• The PW±LPR “fuzzy logic” software compensates for LP characters that could be misread and provides timely automatic updates for recently purchased permits (including guest permits).

• With the “lease-to-buy” program from PatrolWorks, you can launch with a $4,000 down payment, and then no payments

for 6 months while you are building your customer base. Payments thereafter are at 0% interest over 36 months.

4. What if my apartment managers don’t want to charge for parking? PW±LPR benefits

apartment managers by streamlining

44

their administrative workload.

However the solution was primarily designed for property owners.

• Owners - many now coping with high interest rates - realize valuable financial benefits from paid permitting. In multi-family applications, the paid parking permit is an added source of revenue - like the baggage fee on an airline ticket.

• Owners also bear the liability risks from security issues, which patrolling helps to mitigate.

Negligent Security lawsuits, while low in frequency, are high in severity: settlements average $1 million. As highlighted by the news reports on the growing trends in migrant crime, security issues are only increasing.

5. Why not continue working with a permitting-centric company? This approach may

keep you comfortably in “your

TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

own swim lane”, but it has intrinsic disadvantages: • In many cases, the permitting company provides a list of permitted vehicles, and is hoping you will go on an Easter Egg Hunt to find vehicles not on the list. Even with timely information (often not the case), a process without mobile LPR is labor intensive at best, error prone, and impounding opportunities are often missed.

• Unless you are receiving a portion of the permit processing fees, you are leaving even more money on the table.

• You lose control of your own destiny. Paid permitting, while still novel in some locations, is the future in private property parking. Some PPI companies have found that without “ownership” of the customer relationship, the permitting company can easily replace them with a competitor.

RANGER SST 6. W hat if my apartment managers really like stickers? While “old

school’, you can “go with the flow” and still realize benefits with PatrolWorks: • In addition to more impounds, a key driver of the financial benefits for you is paid permitting. The easy-to-use registration process with PW±LPR captures the resident license plate and email. Managers could still provide stickers, but enforcement would be based on the associated LP. Stickers serve as a “security blanket” to reduce errors.

• Alternatively, you could use stickers as a transitional process before purchasing LPR equipment for a spotter car. Residents would still register and purchase a permit, but also receive a sticker. The patrol process would be visual. In situations where a permit is absent or appears to be expired, the spotter would still use the Ranger mobile

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www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

45

TOWING SOFTWARE app (the Co-Pilot “Check Plate” functionality) to scan the plate and retrieve the latest data on permits – determining whether impounding (or ticketing) is appropriate. The violation would be entered on CoPilot mobile app.

7. What sales and marketing resources will be needed?

Organizationally, you need a solid project manager for whom the parking management initiative is their “day job”; otherwise, it will get lost among other pressing priorities.

However, PatrolWorks can help your team move forward very quickly with “on-the-shelf” support, including: • Sales and marketing materials to quickly gauge interest among current and potential customers • Subscriptions to Real Estate databases with information on property owners in your market • Connections with independent

Custom Insurance Solutions for the Towing & Repossession Industry > All-in-one policy approach > Limits up to $10MM, excess available > Available in most states > Flexible underwriting > Risk management expertise > 24/7 claims hotline > Agent friendly

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

Ask us about TRU Umbrella

Scan the QR code to get a free quote or contact 877.585.2853 quotes@xinsurance.com www.xinsurance.com

XINSURANCE is powered by Evolution Insurance Brokers, LC (“EIB”), an excess and surplus lines insurance brokerage. XINSURANCE is a DBA of EIB, which is domiciled in and has its principal place of business in Sandy, Utah. This insurance product is offered by an unlicensed surplus lines insurer. The NPN for EIB is 5464658 and CA license number is 0H93938.

RANGER SST With exclusive deployment rights in your market, you will be able to GROW profitably – covering more lots and completing more impounds and lowering operational costs. AND you share in the revenue from the growing $3 billion market for permitting. security firms for patrolling • Model contracts for both multifamily residential and Pay-to-Park opportunities, that you can finalize with your lawyers In summary, PW±LPR is an attractive service offering to your customers (see graphic to the left)...

...and one that offers you the potential of a million-dollar OPPORUNITY with a low investment. With exclusive deployment rights in your market, you will be able to GROW profitably – covering more lots and completing more impounds and lowering operational costs. AND you share in the revenue from the growing $3 billion market for

permitting. All this, without requiring capital for more tow trucks.

As Vince Lombardi noted: “The only place where success comes before work is in the dictionary”. We get it…. But you can do it …. And we are standing by to help!

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www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

47

LOCK OUT TOOLS

E

Access Tools Contractor’s Lockout Kit

ach lockout job presents unique challenges, making it essential to have the right equipment on hand. Beyond your primary tools, the accessories you carry play a critical role in solving various problems you may encounter. Accessories such as paint protection, lights, replacement tips, cases and extenders make great additions to every lockout kit.

Paint Protection Protecting the vehicle’s paint and trim from damage should be a top priority.

Unfortunately, lockout tools can easily cause scratches or scuffs on a vehicle’s surface. Accessories like tape and protective shields act as safeguards, ensuring the vehicle remains undamaged during the unlocking process. By using these protective measures, you also

TALK IN REAL TIME

With Apex Team Wireless Headsets you just talk. No buttons to push and no waiting for anyone else to stop talking. Microphones are live all the time compared to other brands that are voice activated. The most critical first couple of words may be missed.

Whether you are training or on a real recovery, communication is very important. With Sonetics you have features that the other brands cannot come close to. Bluetooth being able to speak privately on the phone while still being in contact with your team members. Situational awareness listen-through technology lets you be aware of what’s going on around you even though both ears are covered.

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

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Pintle Hitch

Tri-Ball Hitch

minimize the risk of being accused or held liable for any damage, enhancing your professionalism.

Lighting Solutions Proper lighting is another way to avoid damage. Clear visibility inside the vehicle helps reduce the chances of mistakes or scratches. Additionally, it helps you get the job done quicker as you can see where everything is. This means you can move on to the next job faster, increasing your earnings. With that in mind, a reliable light source is a worthwhile addition to any lockout kit.

Replacement Tips

Trailer Adapter Kit. # ZP-PHRK | Attach the NEW Zip’s Conversion Kit to your wheel lift to pull light-duty trailers.

Compatible with Century, Chevron and Vulcan 10, 12 or 16 series car carriers.

ZIPS.COM

Lockout tools are often prone to losing their tips, making replacement tips a must-have in your kit. These tips not only serve as a backup but also provide an additional level of grip, ensuring you can maintain control and precision throughout the job. Keeping extras on hand helps avoid delays and ensures you’re always prepared.

Extenders Vehicle models vary in size and design, and extenders are the perfect solution to accommodate these differences. By increasing the reach of

REF 04-24-10

www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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LOCK OUT TOOLS your tools, extenders allow you to work on a broader range of vehicles without needing to invest in specialized tools for each job. This versatility allows you to handle more calls, expanding your earning potential.

Tool Storage With a growing collection of tools and accessories, organization is crucial.

These cases are designed to store and protect your equipment, ensuring everything is in its place and ready for use. Staying organized reduces downtime spent searching for tools and maximizes your time spent on the job.

With these essential accessories in your lockout kit, you can approach each job with confidence, efficiency and professionalism. Visit Zips.com to add some of these valuable tools to your collection.

For more information, visit www.zips.com

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

onlineimpoundauctions.com | 888-903-4678 info@onlineimpoundauctions.com

Emergency Vehicle Access Roadside Tools & Tips Steck Mfg’s BigEasy Kit to The Rescue...

W

hen Roadside Assistance Pros take that 3 a.m. call to provide emergency vehicle access to a desperate motorist, they need to be prepared to overcome any obstacle.

Savvy operators stow Steck Manufacturing’s BigEasy Comprehensive Lockout Kit and its accessories in their vehicle for quick, dependable use.

The backbone of the BigEasy Kit is its quarter-inch thick rescue rod, which is constructed from durable steel that is pliable and strong.

The 55-inch-long tool allows an experienced user to unlock a vehicle from the inside in approximately 60 seconds. The BigEasy actuates the lock button, door handle or electric locks on 98 percent of all cars and trucks.

Three Vehicle access tool Options Steck Manufacturing’s BigEasy tool comes in three styles; a high-visibility pink powder coated rod, a blue powder coated rod for public safety and a reflective powder coated glow-inthe-dark rod perfect for tinted windows and night-time access.

Just hold the glow-in-the-dark rod up to the tow truck’s headlight to charge the rod.

BigEasy user rescues trapped baby During his career, Bill Buerk, an experienced emergency assistance professional has responded to several calls where customers’ kids or animals were trapped in a vehicle.

“I got a call that a lady had accidentally locked her baby inside her car along with her keys,” Buerk said. “Luckily, I was close by. As an experienced user of the BigEasy, I was able to manipulate the tool to unlock the vehicle door in seconds. Thankfully, the baby was all right and was quickly reunited with its mother.”

Buerk explained that he and his team train regularly on using the BigEasy and its accessories to unlock many different types of cars and trucks.

“We practice on work trucks, newer cars and other vehicles,” he said. “The hardest ones to gain access to are typically box trucks and certain convertible models. Not only do we train on getting in, but we also practice doing it without damaging the vehicle in any way.”

The BigEasy Deluxe Kit Includes: • Big Easy Glo Lockout Tool - STC32915 • Plastic Glo tip For BigEasy - STC32910-TIP • Non-Marring Wedge – STC32920 • EasyWedge Inflatable Air Wedge 6”x 6” - STC32922 • Paint Protector – STC32924 • Sure Grip Lock Knob Lifter - STC32930 • BigEasy Carrying Case – STC32935 The accessories that come with, and those that can be added to Steck Manufacturing’s BigEasy Deluxe Kit (STC32955DLX), are critical to its ease of use, vehicle damage prevention, and its adaptability for nighttime operations.

Buerk explains that after inserting the NonMarring Wedge, he begins the vehicle access process with the EasyWedge air cushions.

Sometimes when a door is tight, he uses a second bag. One on top and one on the side.

“It depends on the situation,” he said.

“Sometimes you need a quarter inch or half inch more, depending on the frame size.”

A pro can use the BigEasy Kit to access a car in 20 seconds and at night in under a minute.

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Though only one 6” x 6” EasyWedge comes standard with the BigEasy Deluxe Kit, Steck Mfg. recently introduced the new Pro-Grade EasyWedge Inflatable Air Bag Combo Set (STC32925). All three bags can also be purchased separately.

EasyWedge 3-Bag Combo: • Super EasyWedge (9” x 7”) – STC32923 • BigEasy Wedge (6” x 6”) – STC32922 • Mini EasyWedge (6” x 4”) – STC32921 These air bags have a durable construction for heavy-duty use. All are high-frequency sonic welded, maintaining a tight seal for years of professional use. The air shim bag squeeze pump allows for easy, one-handed operation and precision inflation and deflation control.

Additional Accessories Even though the BigEasy rod is 55-inch-long, there are situations, like in newer trucks, where the door handle is farther down inside the frame.

This is when the BigEasy Extend Accessory (STC32905) comes into play. This glow-in-the-dark extender fits on the end of the BigEasy and provides an extra 12 inches of length.

Additionally, the BigEasy Loop Accessory (STC32903) quickly clips onto the rod, giving the user a loop attachment.

This handy attachment allows the user to easily grab door and window handles, upgrading your BigEasy for additional applications. The glowing feature ensures visibility in the

BigEasy accessories like the EsayWedge Air Bag, Non-Marring Wedge and Easy Loop provide pros with quick emergency vehicle access. dark, perfect for nighttime use.

“I’m still using the same BigEasy kit that was in my truck the day I started working with this company. The BigEasy is extremely durable and it delivers great value for the money,” Buerk said. “I’d recommend this kit to any roadside assistance professional. It really gets the job done.”

Delivering Emergency Vehicle Access Essentials Durable, Versatile Inflatable Air Wedge 3-Bag Combo EasyWedge Trio • 3-Bag Combo Kit includes 6”x4”, 6”x6” and 9”x7” • Compact size for easy insertion into tight spaces • Versatile and durable tool ideal for multiple commercial and at-home uses

Access 98% of Vehicles with Ease BigEasy GLO with Case • Allows vehicle access in seconds • Comprehensive Kit with many accessories including EasyWedge • Glow Rod ideal for nighttime ops • Designed to protect the vehicle

LED Light W/Suction Cup For Night Ops

STC32955DLX

Grab Door & Window Handles BigEasy Loop

BigEasy Night Light • Built-in LED light for illuminating dark car Suction cup LED interiors Illuminates dark • Suction-cup design Car interiors. for easy attachment • Easy activation with a simple push button • Durable construction for professional use

BigEasy ™ Night Light

STC32925

STC32933

STC32903

Add 12” to BigEasy BigEasy Extend BigEasy Night Light STC32905

See More Tools For Tow Pros Website - steckmfg.com • Customer Service - 937-222-0062

www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

53

JUST BECAUSE YOUR TRUCK IS OUT OF SERVICE

DOESN’T MEAN YOUR COMPANY IS TOO

FOR RENT DEALERSPLACE

Has your truck gone down due to mechanical issues or a collision? Don’t lose your customers and your livelihood by being unable to answer the call. Rent a wrecker from Wrecker Rentals and keep your business in business while your asset is down.

Wrecker Rentals can deliver a wrecker or carrier to your location in a matter of hours so that you have limited service interruption.

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IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED AT BY OVER 37,000 OWNERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE. 54

TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

DEALERSPLACE

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Eastern Wrecker Sales Inc is the oldest active Jerr-Dan Corp distributor in the nation and we also proudly offer the Landoll line of transportation products, trailers tough enough to move the world. Since 1969. We have one of the largest inventories of new and used tow trucks, carriers, and trailers in the nation and a full parts and service facility. Financing is available, and the process is easy.

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TOW PROFESSIONAL | Volume 13 • Issue 7 | www.towprofessional.com

• Unmatched expertise • Largest Inventory • Relentless Service (636) 639-9700 www.purposewrecker.com

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IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED AT BY OVER 37,000 OWNERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE. www.towprofessional.com | Volume 13 • Issue 7 | TOW PROFESSIONAL

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“Pro’s that need to know and are On The Go!” ®

Your voice for the Towing Industry Find us everywhere podcasts are available.

Bringing the latest in technology, products and services. Giving you the information needed to grow your Business!!

New episodes weekly!

LIVE FROM THE TOW PROFESSIONAL STUDIO

Find us on or www.towprofessional.com 58

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FORTY YEARS, ONE FOCUS! PLEASE JOIN US IN CELEBRATING OUR 40TH ANNIVERSARY AND WATCH AS WE CONTINUE TO WORK TOWARD OUR NEXT 40!

Forty years ago, we arrived in America with a laser focus on one thing, and one thing only…

To be the best medium-duty truck for the hardworking men and women in America. We stayed focused. Grew faster than anyone. Put more trucks on the road, doing hard work for hardworking people. Eventually becoming the fastest growing medium-duty truck company in the U.S. We’ve been doing that for 40 years and slowing down is not an option.