Tow Professional: Volume 14, Issue 2

BUILT TO TOW

BECAUSE THE WORK DEMANDS IT

It’s Show Season, are you ready?

As this issue hits your desktop, the top international tow show is now just weeks away. We hope your feet are rested, you have your sunscreen and shorts packed and ready for the PWOF Florida tow show. This has always been one of my favorite shows of the year! Let’s not forget that September and October brings the MidAtlantic Tow show in Raleigh, NC and the Midwest Regional in Mason, Ohio! These are great family-friendly shows that are packed with training, education, and some of the latest products to hit the market.

Michele Sukow’s Women of Towing in this issue focuses on Amy Milstead, and the values passed down by her father, leading by example! Dan Messina adds some “Insightful Talk,” this episode continues its focus on health, and Dan offers some key secrets to help in improving your health. DJ Harrington’s “Fuel for Thought” shows how life can be so much more rewarding if we focus on our goals! Goals on paper can lead to a life of increased focus and gain.

Rotators and heavy equipment are one of the key tools of our industry. In this issue we look at the offerings from Jerr-Dan, Custom Built, & Tru-Hitch. Zips, and Bimson Power/Warrior Winches inform us of some key accessories that we shouldn’t leave home without.

Towing Software & Mobile Video have been a big topic for industry professionals. In this issue, we hear from Towbook, Azuga, Ranger SST and Traxero. We sat down with the top software companies in our industry to show our readers the many different solutions offered for your business! Perry Beaty with Hazmat Responder Network lays out the importance and benefits of hazmat training and using top products on the scene. This article will help prepare you to add a new revenue stream to your business, so you can thrive in 2025.

Our friends at Zips provide information on some of the top products that can make your jobs easier, and Bimson Power hits us with the latest products from Warrior Winches.

Don’t miss another informational and action-packed issue, subscribe today at towprofessional.com. Until our next issue, be safe and God Bless!

Darian Weaver

President & Publisher darian@towprofessional.com PRODUCTION

Sheila Maynard Editor

Derek Gaylard Creative Director derek@ryecroftcreative.com

Cody Webb

BLP Media & Design

Digital Director cody@blpmedia.com

CONTRIBUTING WRITERS

Michelle Sukow

Dan Messina

DJ Harrington

Nick Dangelo

Kendall Smith

Matt Wesley

Tim Smith

Marty Marola

Andrew Cody

Perry Beaty

Executive and Advertising Offices 1005 Mountain Trace Birmingham, AL 35242 Toll free: 888-802-8544 Fax: 205-978-1550

www.towprofessional.com

Tow Professional is published nine times a year by Over The Mountain Media, Inc., 1005 Mountain Trace, Birmingham, Alabama, 35242, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

Jerr-Dan Charts Course for 2025: Safety, Innovation Lead the Way

As the towing and recovery industry navigates shifting market conditions, industry leader Jerr-Dan is prioritizing operator safety and equipment innovation for 2025. While the market slowdown that emerged in late 2023 continues to present challenges, the company is taking proactive steps to support its customer base and drive industry advancement.

“We recognize the hurdles our customers face daily, particularly around elevated interest rates and rising insurance costs,” says Bob Nelson, vice president and general manager, JerrDan. “These market realities are shaping our product development and customer support approach.”

The company’s 2025 strategy focuses on three key initiatives designed to address industry pain points and enhance operator capabilities:

Safety-First Innovation

Responding to industry-wide concerns about operator safety, JerrDan is preparing to launch several new safety enhancements to address the inherent risks in towing operations. The company’s product development teams are integrating advanced technologies across their model lineup, focusing on features that protect operators in challenging recovery situations.

Comprehensive Parts Solutions

To help operators maximize uptime and equipment versatility, Jerr-Dan is expanding its aftermarket portfolio through new supplier partnerships and enhanced parts availability. The initiative includes new attachments and add-on equipment designed to increase operational capabilities and boost productivity in the field.

Industry-Leading Training

Recognizing that equipment capabilities are only as good as operator

expertise, Jerr-Dan is rolling out an expanded training curriculum led by industry veterans. These comprehensive programs combine classroom instruction with hands-on experience, delivered by instructors who bring decades of real-world towing experience to their teaching.

“While market conditions present near-term challenges, the fundamental strength of the towing and recovery industry remains solid,” notes Nelson. “Our focus is on delivering innovations that help operators work more safely and efficiently while providing the support

they need to grow their businesses.”

This balanced new product development approach, expanded aftermarket support and enhanced training programs reflect Jerr-Dan’s long-term commitment to industry advancement. As the company moves through 2025, its strategic initiatives aim to deliver practical solutions that address the everyday challenges towing professionals face.

For operators looking to learn more about Jerr-Dan’s 2025 initiatives or training programs, visit jerrdan.com or contact your local Jerr-Dan dealer.

Bob Nelson, Vice President and General Manager of Jerr-Dan

Bryan Johnson Joins Warrior Winches North America as Vice President of Sales and Marketing North America

Warrior Winches

North America is thrilled to announce Bryan Johnson as the company’s new Vice President of Sales and Marketing North America. With over 15 years of experience in the outdoor equipment industry, Bryan brings a wealth of knowledge and leadership to the role, where he will drive strategies to expand the company’s market presence in North America.

Bryan’s impressive career includes leadership positions such as, Director of Marketing, and Director of Sales at DK2, as well as Director of Sales at Engenuity Outdoor Equipment. His deep industry experience and track record of success in sales and marketing will be instrumental as Warrior Winches North America enters its next phase of growth.

In his new role, Bryan will focus on developing innovative strategies to connect with customers, elevate the Warrior Winches brand, and grow the company’s footprint both regionally and nationally. His passion for the industry and understanding of customer needs will be key in driving the company’s success.

“We’re excited to welcome Bryan Johnson as our new Vice President for North America” said Jeff Bimson CEO —”a key step in Warrior Winches’ growth and commitment to this incredible market. North America has always been at the heart of our business,

and we’re proud to expand our presence here. We’re dedicated to providing the best products and service to our customers across the country. With

“As I step into the role of Vice President of Sales and Marketing at Warrior Winches, I’m excited to lead a team that will drive innovation, elevate our brand, and expand our market presence”.

—Bryan Johnson

Bryan on board, we’re ready to take Warrior Winches to the next level in North America!”

“As I step into the role of Vice President of Sales and Marketing at Warrior Winches, I’m excited to lead a team that will drive innovation, elevate our brand, and expand our market presence”. Said Bryan Johnson “I’m looking forward to collaborating with our talented team, we’ll focus on delivering exceptional value to our customers, building strong relationships, and creating strategies that fuel sustainable growth.

Bryan Johnson, Vice President of Sales and Marketing North America at Warrior Winches

TRAA’s 7th Annual Legislative Action Workshop & Hill Day

TRAA’s 7th annual Legislative Action Workshop & Hill Day was another huge success with over 27 states from across the country represented! Together members made real progress advocating for the Preventing Roadside Deaths Act, electric vehicle (EV) policies that include towers, weights and measures amendments, and more.

Collectively we had constituent meetings with 112 Members of Congress and their staffers to discuss the industry and our needs. Plus, the group met with another 8 Members of Congress on key committees for our industry including:

• Congresswoman Laura Gillen: Member of the House Transportation and Infrastructure Committee, and the Subcommittee on Highways and Transit.

• Congressman Jared Golden: Member of

the House Small Business Committee.

• Congressman Kevin Kiley: Member of the House Transportation and Infrastructure Committee, the Subcommittee on Highways and Transit and the Subcommittee on Economic Development, Public Buildings, and Emergency Management.

• Congressman Jim McGovern: Ranking Member of the House Committee on Rules.

• Congressman Pat Ryan: Member of the House Transportation and Infrastructure Committee, and the Subcommittee on Highways and Transit.

• Congressman Greg Stanton: Member of the House Committee on Transportation and Infrastructure, and Vice Chair of the Subcommittee on Highways and Transit.

• Congressman Dave Taylor: Member of the House Transportation and

Infrastructure Committee, and the Subcommittee on Highways and Transit.

• Congresswoman Dina Titus: Member of the House Transportation and Infrastructure Committee, and Ranking Member of the Subcommittee on Economic Development, Public Buildings and Emergency Management.

Additionally, the group met with Adrienne Camire, FMCSA Senior Advisor to the Administrator and Matt Schuck, FMCSA Director of Communications and Senior Governmental Affairs Officer to discuss the new administration’s position on EVs and roadway safety. Attendees also discussed Congressman Kiley’s CRA to halt state “Advanced Clean Trucks” (ACT) regulations.

Your membership and support in TRAA make this good work possible on behalf of the industry!

Randy Meyer’s Racing Promotes Slow Down, Move Over

March 4th, I had the honor to travel to the state capital in Tallahassee, Fl and attend a press conference to promote Slow Down Move Over laws. This event was put together by Mike Seamon and his talented team at the PWOF, and Randy Meyers Racing.

This event was hosted by Megan Meyer and attended by: Gay Rochester (INA Towing), Matt Spenser (Guest Speaker), Florida Senator Ana Maria Rodriguez, representatives from the Florida Highway Safety Department, Florida Dept of Transportation, Florida Highway Patrol, Tallahassee Fire & Police, TRAA, and

Tow Professional magazine.

The Randy Meyers race team had their Nitro-injected dragster, and brandnew Funny car on display at the steps of the capital building. This is something that hits close to home with the Meyers Racing family. Randy and his family have been in towing for 30 + years. Randy lost his brother Joe to a towing accident over 3 years ago. This event was put together to bring awareness to the public, and highlight Florida’s “Slow Down, Move Over Law.”

Join the conversation, spread the message, and always Slow Down, and Move Over for our emergency and service vehicles.

Fast Lane Auctions Takes Over From Online Impound Auctions

We are excited to announce that Online Impound Auctions has transitioned to Fast Lane Auctions. After years of providing excellent service, we want to express our heartfelt thanks to the towing companies who have placed their trust in us. Your partnership has been invaluable, and we look forward to continuing that support in this new chapter.

Although Online Impound Auctions has officially ended, one of the original owners remains actively involved and is available to assist with abandoned vehicle needs. As we shift to Fast Lane Auctions, our goal remains the same: to provide a seamless, efficient auction

experience that you can rely on. Fast Lane Auctions brings a refreshed, modern platform, with an easy-to-use interface and enhanced features designed with both sellers and bidders in mind.

New features, including proxy bidding, will allow bidders more control over their bids, making the auction process even more flexible and efficient. Fast Lane Auctions also introduces a 10% bidder fee, compared to the 13.5% to 15% fees often charged by other platforms. A $1,000 vehicle is only worth $1,000, so why settle for losing more of that value?

We’re still free to sellers, which means you can continue to list and sell vehicles without any additional cost. With our lower fees, you’ll get more out of every auction.

We understand that change can sometimes feel daunting, but transitioning to Fast Lane Auctions is simple. Whether you’re familiar with Online Impound Auctions or new to the world of online vehicle auctions, our platform is designed to make the process easy and straightforward. If you have any questions or need support, don’t hesitate to reach out.

For any questions or to get started, visit www.FastLaneAuctions.com, call us at 888-532-8284, or email us at info@ fastlaneauctions.com. We’re here to ensure a smooth transition and to help you get the most out of every auction. We’re excited about what the future holds and look forward to working with you on Fast Lane Auctions.

The battery on the LITH bar is mounted externally and there is no longer the need to change the 2 batteries from inside the case. You simply take the discharged battery off the battery plate and replace it with a fresh battery. Designed to accept both M18 and DeWalt style batteries. These new wireless lightbars have the same great warranty and customer service included with every purchase.

You may purchase the external battery light bars without the battery and charger and use your own.

So, you have one (or more) of our wireless light bars and want to know, “Can I convert my wireless bar to the external battery bar?” The answer is YES. Our LIW Team can convert your internal battery bar to an external battery bar. The cost is fair, and the upgrade is great. Give us a call for details.

SafeAll Ping is now available at Zip’s AW Direct

Reach more than 150 million Waze app users when you install the Ping advanced road warning system on your tow truck, service truck or utility vehicle. New from SafeAll, this automated alert broadcasts a half-mile signal to warn passing motorists of your roadside emergency or work zone ahead. Drivers who download the popular Waze app on their smartphone, dashboard display or mobile device will be automatically notified of your roadside situation ahead once they’re in range of the Ping signal. Hard-wire this highly effective safety alert to your truck’s warning lights, and the signal will activate with your beacons and light bars once you arrive on the scene. One-time purchase. No subscription fee required.

Order Item # SA-PING at www.Zips.com

ECCO 16 Series Light Bar

Are you in search of a slim, modern light bar that delivers high performance without compromising brightness? The ECCO 16 Series 58” or 69” Light Bar (EC-16-5869-SERIES) offers a sleek, low-profile design at just 1.6 inches in height, seamlessly integrating with your vehicle’s roofline. Its aerodynamic structure, combined with durable polycarbonate lenses on both the top and bottom, ensures maximum light output while providing superior protection.

This light bar features up to 20 LEDs and is available in 11 different color options.

You can find the ECCO 16 Series Light Bar today at www.Zips.com

GUNI Fast Puller Dent Puller

Remove dents quickly with the Fast Puller XL from GUNI.

The Fast Puller XL from GUNI is a professional-grade, dentremoval tool designed to save time and improve efficiency for automotive professionals. Its broad applications vary among industries. Mechanics and tow operators can use it to pull body parts away from compromised areas on a vehicle, and body shop technicians and restoration specialists can use it to remove large dents and fine tune contours on body panels. Featuring a vacuumsealed base, the lightweight, aluminum puller can be easily wheeled from vehicle to vehicle to provide on-demand pulling capacity with little advanced setup.

Order Item #GW-FASTPULLER at www.Zips.com

Access Tools Contractor’s Lockout Kit

As a skilled professional, you need reliable tools that meet your expertise. The Access Tools Contractor’s Lockout Kit (ACTACS) equips you with a comprehensive 10-piece set designed to handle most vehicle lockouts efficiently. Each tool is housed in a durable carrying case for secure storage and protection. Additionally, the long-reach tools feature a scratch-resistant coating to prevent surface damage.

Learn more about the kit’s components and purchase the Access Tools Contractor’s Lockout Kit (ACTACS) today at www.Zips.com

WELCOME TO AXE PAY!

Nearly 20,000 businesses nationwide look to Axe Pay to help facilitate merchant processing strategies. As a recognized leader in the payment processing industry, our goal is to help merchants increase profits by eliminating credit card processing fees.

Program in the hopes of changing consumer behavior. We assumed by shifting the financial burden of credit card processing to the consumer, our merchants would see increased cash sales. We were wrong – we learned the percentage of cash versus card payments stayed static. The only

eliminate merchant costs related to credit card processing.

CONSUMER MINDSET

Virtually every merchant considering our Zero Processing Fees Program has the same concern – customer abrasion. They wonder, will I lose customers? Will my customers be upset? In our experience, the answer is a resounding no. Customers understand today more than ever, merchants offering a cash and card price are doing everything they can to keep prices as low as possible.

Our executive team has over 40 years of combined experience in payment processing technologies and services. We’ve built a culture based on collaboration and accountability. We believe that only by investing the time to understand a merchant’s business can we deliver the best payment experience possible. Our sales and onboarding teams are tasked with designing a processing solution to meet the unique payment needs of every new Axe Pay merchant.

CUSTOMIZED PROCESSING SOLUTIONS

changes for Axe Pay merchants were increased margins and greater profitability.

AXE PAY MERCHANTS

SAVE AN AVERAGE OF $18,000+ ANNUALLY

We ensure merchants receive 100% of their purchase price, regardless of payment type, by providing a cash price and a card price to the consumer, through the Axe Pay Zero Processing Fees program featuring dual pricing.

OUR STORY

In 2018, merchants were growing increasingly weary of credit card reward and cash-back programs. Card payments skewed as the payment method of choice, interchange rates climbed to support rewards, and the financial burden fell on the merchant. Axe Pay saw an opportunity to advocate on the merchant’s behalf and launched our Zero Processing Fees

WHAT IS DUAL PRICING?

Dual pricing is a pricing model in which a business presents customers with a cash price and a card price, giving every customer the choice to decide their preferred method of payment. Card prices include the credit card processing fee, thus eliminating merchant processing fees in their entirety. This mutually beneficial model is designed to save cash-paying customers money and

The number of merchants who switch back to traditional processing is close to zero and the only question our merchants typically ask after joining the Axe Pay Family is why didn’t we switch sooner.

For

ron@getaxepay.com

BY MICHELLE SUKOW ///

Leading By Example: Amy Milstead’s Impact On Towing

Deep in the heart of Texas, where grit and determination run as strong as the Lone Star spirit, Amy Milstead stands tall as a trailblazer in the towing industry. As President of The Milstead Group, a business her father, Dick Milstead, founded in 1971, Amy has carried forward a legacy of strength, innovation, and community leadership.

From a young age, Amy admired her father’s business intellect and unwavering drive, sparking her own ambition to succeed. “My dad inspired me to think big and work hard,” Amy shares. “He showed me that with a clear vision and determination, anything is possible.”

Leadership That Inspires

I met Amy in Texas at a Women’s Towing Conference- way back when. And let’s be real, it’s been long enough that a lady never tells. That conference was one of the first I’d ever attended in the industry, and I’ll never forget it. I remember spotting Amy in the lobby beforehand, completely mesmerized by her strength and confidence. And that Texas accent? I could’ve listened to her

talk all day. Amy had this effortless grace and poise that made commanding a room look way too easy. That day, I watched so many incredible women deliver powerful presentations, and that’s when it hit me — I wanted to make a difference in this industry too!

Amy’s dedication to the towing industry has positioned her as a respected leader, both locally and nationally. She’s served as Chairman of the Board for the Texas Department of License and Regulation’s Towing & Storage Advisory Board, as well as the Texas Towing & Storage Association. These roles reflect her commitment to shaping the future of the industry and advocating for professionalism and fairness. Her leadership does not stop at industry boards. Amy has made an impact in her local community, serving as Chairman of the Board for The Woodlands Area Chamber of Commerce. In 2016, she was awarded the Member of Excellence for the Business Crossroads Chapter of BNI, further cementing her reputation as a leader who uplifts others.

Role

Models

That Inspire:

Amy’s Guiding Lights

When asked about her role models, Amy Milstead’s response reflects both personal admiration and a deep commitment to values that guide her life and work.

“My dad, for #1.”

Amy’s father, Dick Milstead, was more than just a mentor- he was her inspiration. “He taught me the importance of strength, determination, and smart business sense,” she shares. Watching him build The Milstead Group from the ground up not only instilled in her a passion for the towing industry but

Women OF TOWING

BY MICHELLE SUKOW ///

also a deep respect for hard work and integrity.

Princess Diana

Another figure who profoundly inspires Amy is Princess Diana. “Her dedication to humanity, displayed throughout her life with love and grace, makes me want to be a better person each and every day,” Amy says. She admires Diana’s unwavering commitment to making a difference in the lives of others, a value that resonates with Amy’s own efforts to lead with compassion and purpose in her community and industry.

By combining her father’s business wisdom and Princess Diana’s spirit of service and grace, Amy Milstead has carved out a leadership style that balances strength with heart. These influences shine through in everything she does, from steering her family business to giving back to her community.

Navigating Challenges in a Male-Dominated Towing Industry

When reflecting on the challenges she encountered, her main challenge was “Earning respect,” Amy Milstead candidly shares. “It wasn’t just about being a woman; it was also about being the boss’s daughter.” In the towing industry, where tradition often leans heavily toward male leadership, Amy had to prove her capabilities not only to her peers but also to her team. “I knew that to gain respect, I had to show that I was knowledgeable, hardworking, and willing to get my hands dirty just like everyone else.”

Are Opportunities Expanding for Women in the Towing Industry?

Amy says confidently. “I think women in previous generations paved the road for females in today’s world.” She credits the trailblazers who came before her for opening doors and creating opportunities in roles that were once considered exclusively male.

“Women are taking on more roles that used to be male-dominant,” she adds. Amy sees this shift as a testament to the courage and hard work of women who refuse to shy away from challenges.

“Thank you to all the women who aren’t afraid to work hard,” she says, highlighting the collective effort it takes to move the needle in an industry rooted in tradition.

A Texas-Sized List of Honors

Amy’s hard work and innovation have not gone unnoticed. She has been featured in major media outlets like Fox News, ABC, CBS, and the Live Well Network as an expert in the towing industry. The Houston Business Journal included her in its prestigious “40 Under 40” list, recognizing her exceptional leadership.

Her accolades also include being named a Woman of Distinction by the Montgomery County Council of Women’s Organizations and a Woman of Influence by Review It Magazine She has been celebrated as one of Montgomery County’s Top Influential Persons by People Scene Magazine and proudly accepted the Lone Star College Small Business Award on behalf of her company.

Amy Milstead is more than a business leader — she is a symbol of what is possible for women in towing. Her efforts to bring innovation and excellence to her industry have made her a role model for future generations. Amy’s story proves that with a combination of Texas grit, heart, and determination, women can lead in any field they choose.

As she continues to break barriers and inspire others, Amy Milstead exemplifies the saying, “Everything’s bigger in Texas” — including her impact on the towing industry and her love for her family and her community.

Balancing Business and Family

While Amy’s professional accomplishments are impressive, her heart is firmly rooted in family. Living in Spring, Texas, with her husband, she relishes time spent with her children and grandchildren. Whether she is steering The Milstead Group to new heights or enjoying moments with her loved ones, Amy’s devotion to her family and community is unwavering.

Defining Success

For Amy Milstead, success is not

Do you know a towing lady who deserves recognition?

Please send Michelle Sukow or Tow Professional a message. We would love to share her story! (michelle@michellesukow.com)

just about accolades or professional achievements — it is about balance and purpose. “A successful life is having a healthy family, money in the bank to pay the bills and live comfortably, and a successful business that provides an honest and dependable service to the community,” she explains.

This grounded perspective reflects Amy’s values and her commitment to building not only a thriving business but also a fulfilling and meaningful life. It is a definition of success that resonates with her leadership style and her dedication to those around her.

Amy offers heartfelt advice for balancing work and home life.

“Remember to unplug often,” she says. “Your family needs to feel important too.”

Amy emphasizes the importance of stepping away from the business to nurture relationships and recharge. “Take time away from the business with your spouse; it does a brain wonders!” It is a reminder to lead with intention, both at work and at home.

Always Prepared

Amy Milstead is the embodiment of a leader who is always ready for action. When asked about the two things she always keeps with her (besides her phone), her answer perfectly captures her blend of professionalism and personality: “Business cards and my purse. A girl’s gotta have lipstick!”

This small detail reflects Amy’s approach to life and work — always prepared, always polished, and always bringing her authentic self to the table. It is a lighthearted yet meaningful reminder of the strength and confidence she brings to the towing industry and beyond.

BY DAN MESSINA ///

Health

In last month’s article, I wrote about a health issue that I developed as a result of working hard and the stress of running a business. After working hard, I found a solution that helped address my health problems. Most important to me is sharing that solution with our industry because I know you

BY DAN MESSINA

are facing some of the same problems. Bear in mind that I have no medical background, and I do not intend to tell you how to address your problems.

I am simply explaining what I have and how I am fixing it. You don’t have to explain issues you face. I’m simply telling you what I did. I talked about a maintenance log for you, the owner.

Think about it. Who is looking out for your health and how it can have an impact on your decision making?

I developed a website to pass information on to thousands of tow companies and their employees. Again, the things on my website address my issues, and I hope you garner some information from it that will help you.

Spin the wheel.

You win every time with the flexibility and convenience of the GUNI Wheel X.

When you face health issues while working it will impact your business in the following ways:

1. Poor financial decisions

2. How you address employee issues

3. Your productivity will be impacted

4. Not able to perform your job

5. Errors that lead to damage claims

6. Poor communication with your customers

7. Impacts the morale of your company

No, I’m not going to put you on a diet, or tell you not to have a beer. I was fortunate to build a successful tow company, and one of the largest towing associations in the U.S. Now that it’s time to enjoy retirement, it’s difficult because of health conditions.

I want to bring to your attention the impact your health has on your business. I want to become an employee of your business; someone you can consult with when facing stressful decisions. When I retired, I wrote a book, Road Map To Success. In that book, I cover things like:

1. How to grow your business

2. Finding good employees

3. Technology

4. How to motivate employees

5. How to deal with government issues

6. Give you new ideas

7. Selling your business

These are some of the things in the book that led to my success. As an employee of your company, you get over 35 years experience in business.

BY DAN MESSINA

I’m not looking for a monthly salary or any benefits. I formed a club that is a one time $50 membership. The

website is “www.FixA1c.com”. When I first started my tow company, I never really started a business before, so I

joined a group of business owners that got together once a month and shared ideas and helped each other with our problems. I paid $300 a month, and it was worth every penny. You get 35 years’ experience for only $50.

Since this started out as a health club, I am expanding it. One thing that had an impact on my health was stress. As a business owner there are many things that can stress you out. Here are a few:

1. Employee problems

2. Driver problems

3. Staying competitive

4. Pricing your product

5. Customer satisfaction

6. Price of gas

7. Price on equipment

8. You can add to the list.

What this website does is give you answers to the issues that cause you the most stress. Share your stress with your new employee, me. If you have problems with drivers, I will show you what I did and how I handled the problem. I will ask my members how they addressed driver issues and share them with my members. I live in a community with many successful business owners, I’m forming a group that I’ll call “The Over the Hill Gang” who started and sold their business successfully. I will meet with them monthly and answer or address problems you are having. What I paid $300 a month for when I got started, you’ll get for a one-time fee of $50. Let us work together to get healthy and build a successful business.

Your first impression might be to laugh at this idea, but a good business person will realize what a bargain this is. Call or email me and let me know what you think. “What

Introducing the Collins

» MORE STRENGTH: Steel hubs and highcapacity steel wheels

» MORE POSITIVES: New, wider Collins T12 Hybrid Cross Rails with true-positive camber, aluminum outer rails, and a zincplated steel insert

» MORE CAPACITY: High-traction, aggressive load range E tires with an industry leading 5,120 lbs capacity

Originally designed for Canada’s harsh off-road winters, the Collins G7X Hi-Speed® Dolly is built for extreme conditions and heavy-duty use. While the Collins G7 is the ultimate in professional dolly towing, the G7X goes further with ironpacked heavy-duty superpowers for the roadside superhero, tackling the toughest conditions and wrecker jobs.

your Collins Authorized Dealer for pricing and to order.

BY D.J. HARRINGTON CSP ///

Why We Should Have Goals

Did you know that your level of success is indirectly proportioned to your level of planning and control? Living your life without a plan is like trying to build a house without a blueprint. It will end up being catawampus and collapse before you’ve had time to complete it.

FUEL4THOUGHT

BY D.J. HARRINGTON CSP ///

Therefore, if you don’t have something to follow, you won’t finish the way you need to finish. When you build with a well-thought-out blueprint, whether a house or a successful towing business, all the pieces end up in place because they fit together, and they work together. The same goes for your life. When you build your life around a wellthought-out plan, the pieces of your life will fit and work together too. Your plan or blueprint is the tool that will show you where you want to go, as well as the path you must follow to get there.

Earl Nightingale was an author and speaker who lived years ago. He once said, “People with goals succeed because they know where they’re going.” Even though Mr. Nightingale lived many years ago, his statement still rings true today. Without goals, negative emotions will be your primary experience. Once you learn to establish goals, you will experience positive emotions of motivating excitement,

accomplishment, control and selfconfidence. Like all good towing leaders have, this is significant because happiness is the overall experience of positive emotions.

Goals are action steps toward the

realization of any dream, and when action meets with opportunity, life changing opportunities begin to move in your direction. When you know where you want to go, and what you must do to get there, you are in control. And,

•

TALK IN REAL TIME

With Apex Team Wireless Headsets you just talk. No buttons to push and no waiting for anyone else to stop talking. Microphones are live all the time compared to other brands that are voice activated. The most critical first couple of words may be missed.

Whether you are training or on a real recovery, communication is very important. With Sonetics you have features that the other brands cannot come close to. Bluetooth being able to speak privately on the phone while still being in contact with your team members. Situational awareness listen-through technology lets you be aware of what’s going on around you even though both ears are covered.

FUEL4THOUGHT

BY D.J. HARRINGTON CSP

only then, are you in control. You have, by choice, established the goals that are most important to you, and this is what you should invest your time and energy in to succeed. When asked to speak about goals to a team at a towing company, I told them 3 things about their goals. Here’s what I told them.

1) Goals give us direction in life.

Remember the road to somewhere leads to nowhere. Goals will bring happiness and balance to your life.

2) Once we write our goals down, they become focused objectives and something we can work toward.

3) It is important to have goals to focus on because our brains will become marginalized toward the thoughts we

hold in our minds. These thoughts will attract the forces, the people and the circumstances in life that agree with the nature of our dominating thoughts. The miracle of goal setting is when those goals come to pass.

So, use goals!

When I was growing up, my dad was a big part of my life. I might have been one of 12 siblings, but as I got older, I took note when my dad gave me business advice. As V.P. of Bethlehem Steel, dad was a deep thinker and whether he knew it or not, he was one of my mentors. He reminded me, “There is one quality that one must possess to WIN and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it.” Since I was in high school and about to attend college, I might not have known the full gravity of what he was saying at that time in my life. However, I put into action what he said later while attending college. I found myself running several businesses while I was a student at St. Leo University in Florida. On top of that goal, I also became the President of the Student Body. Now that was a huge accomplishment too.

Make sure your goals are written down somewhere and include a completion date. Periodically, check your goals to see if accomplishment of that goal is possible in the time frame you’ve allotted. If not, move your completion date to another time so you can meet your goal. Don’t forget that your values and beliefs must support your goals. If you don’t, others will know it. In addition to your values and beliefs, you must have faith in your goals. Without faith in your goals, you’ll never reach those goals.

Here’s a great tip: If you want to reach your goals, you must see yourself reaching the goal in your own mind first. The stronger your visualization of your goals, the higher your confidence and the better your chances are of making it happen. Visualize your yard full of great, working people, lots of tow trucks and everyone working together as a team to make it happen.

And yes, pray on it. I believe that helps too! See you in Florida and on the next podcast.

ROTATORS & HEAVY EQUIPMENT

Jerr-Dan: Towing Equipment  That Gets the Job Done

For more than 50 years, JerrDan has defined towing and recovery industry standards for performance, reliability and service. Designed, engineered and built to get the job done, even under the toughest conditions, Jerr-Dan offers an extensive range of heavy-duty wreckers and rotators.

Let’s take a look…

Heavy-Duty Wreckers

Jerr-Dan heavy-duty wreckers are available in 25-, 35-, 50- and 60-ton models, and each are engineered and designed for maximum power, stability and versatility. All models feature a JFB body that is built with a Polypropylene Copolymer material that is high-impact resistant and corrosion-free.

Integrated Models

• The JD25 INT has a 25,000-lb winch capacity; 50,000-lb retracted capacity wrecker boom; and a 3-stage underlift with 134-in of reach; a 32,000-lb retracted capacity; and a 15,000-lb extended capacity.

• The JD35 INT features dual 35,000lb winch capacity; 70,000-lb 2-stage retracted capacity wrecker boom; and optional 3-stage underlifts with either 128-in or 147-in of reach. The JD35 INT features dual 35,000-lb winches

with a 35,000-lb retracted capacity and a 16,000-lb extended capacity.

• The JD50 INT boasts a dual 50,000lb winch capacity; 100,000-lb 2- or 3-stage retracted capacity wrecker boom; and optional 3- or 4-stage underlifts that offer 142-, 179- or 181-in of reach. The JD50INT boasts dual 50,000-lb winches with 53,000to 56,500-lb retracted capacities and 17,000- to 17,600-lb extended capacities.

Independent Models

• The JD35 IND features a 35,000-lb winch capacity and 70,000-lb 2-stage retracted capacity recovery boom.

This HDUL model has two main boom winches and offers an optional 35,000-lb drag winch with 142-, 179- or 180-in of reach and 17,000- to 17,600-lb extended capacities. The 142-in underlift version has a 53,000lb retracted capacity, and the longer reach 179- and 180-in 3- and 4-stage underlifts have a rated capacity of 48,000-lb fully retracted.

• The JD60 IND has a two main boom winches, a 50,000-lb winch capacity and a 120,000-lb 2- or 3-stage retracted capacity wrecker boom.

A 3-stage independent underlift with knee boom offers a 35,000lb drag winch, 142- or 181-in of

reach; 53,000- to 56,500-lb retracted capacities; and 17,000- to 17,600lb extended capacities. A 4-Stage independent underlift with knee boom provides 179-in of reach; a 56,500-lb retracted capacity; and a 17,600-lb extended capacity.

For more details on these models, visit jerrdan.com/equipment/wreckers.

Rotator

The strength and stability of the JerrDan JD50/60 (HDR 1000) rotator comes from the industry-leading, scissor-style outriggers and unique torsion frame design.

• The JD50/60 boasts 360-degrees of operation; 3-stage recovery boom; 100,000-lb 3-stage retracted capacity recovery boom; 220-in (S130 model) scissor-style outriggers spread; and 10,000,000 RBM torsion frame.

A 3-stage independent underlift with knee boom offers a 50,000lb drag winch, 142- or 181-in of reach; 53,000- to 56,500-lb retracted capacities; and 17,000- to 17,600lb extended capacities. A 4-Stage independent underlift with knee boom provides 179-in of reach; a 56,500-lb retracted capacity; and a 17,600-lb extended capacity.

For more information on this model, visit jerrdan.com/equipment/rotator.

Leader in the Industry

Founded in 1972, Jerr-Dan initially built carriers and trailers and introduced the first aluminum carrier in 1977. Over the past 50+ years, Jerr-Dan has become recognized globally as a leading manufacturer of light-, medium- and heavy duty carriers, wreckers and rotators.

With a legacy of innovation and performance, Jerr-Dan has earned several patents for its products that have changed the industry, including the vehicle transporter, removable/ replaceable wear pads, underlift assembly, independent wheel-lift and underlift control.

One such example occurred in the 1990s when sports cars and the proliferation of other low-slung vehicles became more of a problem. With a standard flat deck carrier, towers had to build wooden ramps to create a suitable angle to load those low-profile vehicles. To address this issue, in 1992 Jerr-Dan

designed, patented and released the shark dual-angle rollback to the market. The angled end of the deck allowed it to load a lower-profile automobile without requiring a homemade ramp. In the 30+ years since its introduction, Jerr-Dan has continued to add features and other improvements to the product.

To learn more about our history in the industry, visit jerrdan.com/jerr-dan-life/ our-story.

Today, Jerr-Dan provides the highest

quality products every day to the operators that rely on its trucks to get the job done. Jerr-Dan’s mission isn’t just to build the most reliable equipment in the industry. It’s also to empower the men and women who make sacrifices every day to help others in need. And, the company is looking to develop innovative products for the next 50 years so it can continue to do just that.

For more information, please go to www.jerrdan.com.

& HEAVY EQUIPMENT

Returning Customer Service One Build At A Time — Custom Built Mfg LLC

BY RICK DANGELO

Custom Built Manufacturing LLC has become a strong contender in the heavyduty truck manufacturing sector and all of it began with Custom Built Manufacturing’s

original driving force, Derek Dangelo. Derek recognized the functionality of having a custom heavy-duty wrecker available after serving the towing industry for 30 years along with the autobody industry for 35 years as

Custom Built Family Testimonials:

Dangelo’s Autobody and Towing. Throughout 2025, they will be celebrating their 19th year since Custom Built Manufacturing LLC was established. They’ll be focusing exclusively on meeting or exceeding

“I can’t say enough good things about Custom Built Manufacturing. If you are ever in the market for a heavy wrecker you definitely want to call these guys. We found out about them in 2013 shopping online looking around for a reliable heavy wrecker that we could afford and that would meet the demands in our area. We made several trips around and wasted a lot of time looking around at equipment that had been abused and unmaintained all over the country. It was definitely a true blessing when we made it to Kane, PA to see a truck that was in the same condition that was presented online. The CB 30 is definitely a game changer in the towing industry. This bed is one of the most versatile heavy wrecker beds we have ever operated. The options of having it installed on a new or used chassis, whichever fits your budget, is wonderful.

After meeting Nick and his dad, Derek Dangelo they truly have become like family. Since then we have had them build us 11 heavy wreckers, anywhere from 30 ton to 50 ton to 50 ton rotator. All built with professionalism like no other. Nick is always quick to help with any questions or anything we need with our units, you can tell he truly cares about the products that his family and guys produce. Thank you, Nick, Derek, and your team, for everything you guys do. Custom Built Manufacturing is truly a blessing to the towing industry.

—Drew and Whitney Miller with

S & M Repair, LLC

“When I think of the name Custom built, I think of a family taking care of my family! From the very first phone call with Nick, I felt at peace and confident! I was a brand-new business owner taking over a 36-year-old company and buying my first brand new heavy wrecker. Those that’ve been there know what I mean! But Nick made it easy, and I have never looked back. We now have a cb30, cb50 and a cbr50 and soon to be something bigger! His Units are strong and very user-friendly! The quality is fabulous but nothing in life is perfect. When those little issues have come up Nick himself answered the phone immediately no matter the day or hour and the situation was handled immediately. There was no calling the salesman and having to hear his b.s. story on the manufacturer. Nick is the man that does it ALL! One call truly does it all and that’s why I will continue to support the CUSTOM BUILT family that supports mine!”

—Michael Lard with Tom’s 24-hour towing

their customer’s expectations at every level of quality, value, performance, price and shortest possible lead times, while progressing the craftsmanship, commitment, and customer service with every custom built heavy duty wrecker.

Custom Built offers a 20-ton, 30ton and 50-ton unit on their integrated line; additional options they offer are a 12k side puller, 20k side puller, and extending rear spades. On their 50-ton wrecker, they also offer a 20k belly winch under the boom. For the rotators, they offer a 35-ton, 50-ton and a 60-ton. If you are unsure which build is for you, don’t hesitate to reach out and inquire. They are eager to work with you to create the perfect tow truck, keeping your fleet modern and efficient.

They have experts in house, ensuring that the least possible number of defects are passed along to the final product throughout every step of the manufacturing process from metal forming, to welding to paint and assembly. Reinforcing their absolute commitment of their builds by offering an industry leading 10-year structural warranty for all steel components made in house for their custom heavy-duty wreckers. Ensuring that every single piece and part meet the standards expected by their customers, while utilizing nothing less than USA-made steel for all their units.

This commitment of unmatched quality and customer service begins at the top and spreads throughout every member of the Custom Built team, setting them apart from their competitors. Boasting, “When you buy a unit from us, you are considered part of the Custom Built family,” Nick Dangelo stated.

One very important question is asked repeatedly by potential customer’s, why build a fully custom heavyduty wrecker versus a standard stock wrecker? Custom Built likes to revert the question; if you could change your wrecker, what would you like to change?

Together with Custom Built Manufacturing you will design your heavy-duty wrecker keeping in mind everything from rotator size and frame reinforcement. Right down to accessories like chains and

straps sourced from American made companies. Custom Built fabricates, welds, paints and assembles every boom, frame box, along with many additional items, including 75% of their hydraulic cylinders in house at their new facility in Kane, PA. Custom Built can utilize budgets that their competitors would be reluctant to accommodate but

with a quality that is astounding. Coming in 2025, they have the most monumental build to manufacture yet because they’re opening a whole new heavy-duty option at Custom Built Manufacturing. Stay tuned and follow Custom Built Manufacturing, LLC on Facebook and/or Instagram to watch the build.

INGENUITY WITH AND A DEDICATION TO CUSTOMER SERVICE!

ROTATORS & HEAVY EQUIPMENT

Revolutionizing the Towing Industry: The Launch of Armortek Synthetic Ropes in North America

The towing industry in North America is on the brink of a transformation with Warrior Winches introduction of Armortek Synthetic Ropes—an innovative alternative to traditional wire ropes. Designed for superior strength, durability, and ease of use, Armortek is set to redefine towing operations by offering a safer, more efficient, and high-performance solution.

The Need for Innovation

For decades, wire ropes have been the standard in the towing industry. While effective, they come with a range of drawbacks, including excessive weight, susceptibility to rust, and the risk of dangerous recoil if snapped under tension. These hazards pose significant safety concerns for tow operators and anyone in the vicinity. The need for a more reliable and user-friendly alternative has never been greater, and Armortek Synthetic Ropes is the answer.

Unparalleled Strength and Durability

Armortek Synthetic Ropes is engineered with cutting-edge materials that provide exceptional tensile strength while remaining lightweight. Constructed from high-performance synthetic fibres, it is as strong as, if not stronger than, wire ropes of the same diameter. Unlike wire, however, Armortek resists corrosion, UV degradation, and fraying, making it ideal for long-term use in a variety of weather conditions.

For those requiring even greater performance, Armortek Extreme takes durability and strength to the next level. Designed for the toughest recovery and towing operations, Armortek Extreme, as per standard Armortek ropes, is made

from HMPE, the world’s strongest manmade fibre (stronger than Kevlar), which is rated 70% stronger than wire rope while weighing six times less. However in addition Armortek Extreme ropes have a full length outer abrasion guard allowing the rope to perform reliably and last longer in rugged conditions.

Enhanced Safety and Ease of Handling

One of the most significant advantages of Armortek Synthetic Ropes is its safety profile. Traditional wire ropes can store energy when under tension, resulting in a dangerous snapback effect if they break. Armortek, on the other hand, absorbs impact differently and significantly reduces the risk of recoil, protecting tow operators from potential injury. Additionally, its lightweight nature makes handling easier, reducing operator fatigue and expediting recovery operations. Towing professionals can move and deploy the rope with minimal effort, increasing efficiency in the field. The flexibility and smooth texture of

synthetic rope also reduce the risk of hand injuries, an all-too-common occurrence with wire ropes that develop sharp burrs over time.

Versatility Across Applications

Armortek Synthetic Ropes is not just for towing—it’s a game-changer for a range of applications, including offroad recovery, heavy-duty winching, and industrial lifting. Whether used by roadside assistance professionals, offroad adventurers, or construction crews, its versatility ensures reliability in even the most demanding environments. Armortek Extreme further expands these capabilities, offering a specialized solution for extreme-duty applications where traditional synthetic ropes may fall short.

Environmental Benefits

Beyond performance and safety, Armortek Synthetic Ropes is also an environmentally conscious choice. Unlike wire, which requires extensive

mining and processing, synthetic rope production has a lower environmental impact. Additionally, since it does not rust or corrode, there is less need for replacement, reducing waste over time.

Bringing Armortek to the North American

Market

The launch of Armortek Synthetic Ropes in North America marks a significant milestone for the towing industry. With a growing emphasis on safety and efficiency, tow companies and operators are seeking advanced solutions that enhance performance without compromising reliability. Armortek’s arrival provides exactly that. To support its introduction, Armortek is partnering with industry leaders and organizations to ensure that towing professionals understand its benefits and proper usage. Demonstrations and promotional offers will help drive adoption, allowing operators to experience firsthand the advantages of making the switch.

The Future of Towing

As technology continues to advance, industries must evolve to keep pace. Armortek Synthetic Ropes represents the future of towing—stronger, safer, and smarter. With its official launch in North America, towing professionals now have

access to an industry-defining product that will improve efficiency, reduce risks, and set new standards in performance. For those in the towing business, the choice is clear: the future is lightweight, resilient, and engineered for success. The future is Armortek Synthetic Ropes.

WHEN IT HAS TO START

Towing operations that employ Jump-N-Carry jump starters know that no starting task is too daunting. They know from experience that every aspect of a Jump-N-Carry is designed to deliver extreme jump starting power, from the battery to the heavy-duty cables. Jump-N-Carry is all about power delivery.

High performance lithium jump starter built to deliver jump after jump even in the harshest environments.

Extra-long 68” cable reach makes easy work of the most difficult starting tasks. Adds dual USB outlets and an LED work light

Trusted by professionals the world around as their go-to jump starter, the JNC660 will not disappoint.

ROTATORS & HEAVY EQUIPMENT

Tru-Hitch®

Survival in our changing transportation industry requires towers to work smarter and more efficiently. Today’s faster pace demands light weight equipment that can safely haul heavy loads at highway speeds while still meeting the scaling requirements of the state(s) you are operating within. A Tru-Hitch fulfills this need.

A Tru-Hitch Fifth Wheel Towing Device solves many of the traditional problems with heavy duty towing.

• Tows Heavy Loads and Doesn’t Overload Drive Axles – The TruHitch booms are extended and then connected to the towed vehicle at a point behind the axle on the vehicle being lifted. This connection point places the axle being lifted in the middle of the effort being used to lift the truck for towing. Less effort is needed to lift heavy weight. Once lifted, the truck in tow is secured to the booms creating a rigid connection. The truck in tow simply becomes a semi-trailer. Weight transferred forward

is properly imposed down onto the fifth wheel. This is how your tractor is designed to work and means no overloaded drive axles. Other fifth wheel attachments are attached in a fixed manner to the after frame of tractor they are mounted onto and use a traditional stinger to lift at the axle directly. The lifting effort is out at the end of the stinger. This means the rearmost drive axle sees most of the weight and in many cases becomes severely overloaded.

• No Special Tractors or Modifications Needed – A Tru-Hitch can be connected to or disconnected from any tractor in just a few minutes. The Tru-Hitch is simply connected at the fifth wheel, and when transported uses a small set of integrated travel legs that rest on the after frame of the tractor. When disconnected, the Tru-Hitch is free standing, without the need for support arms etc., ready to back under the next time you need it. Because the Tru-Hitch properly places weight onto, and pivots at the fifth wheel when towing, there are no special mounting brackets, binders, or fixed mounting points needed. Also, because towing with a Tru-Hitch places weight properly onto the fifth wheel, there is no need to stretch the frame of the tractor in an effort to get weight forward off the rear axle. Nor does a Tru-hitch need to have additional lift axles added to safely lift tow.

• No Lightened or Unsafe Steering

when Towing – Because the load becomes a semi-trailer when using a Tru-Hitch, the steering axle of the towing tractor actually GAINS weight! Your tractor acts normally. This leads us to another important point.

• No Uneven Braking – Because there are no overloaded drive axles and the steering axle stays properly planted to the road this means the brakes are evenly loaded. This keeps your driver, the load, and the people traveling near you safer.

• There are no pinch points when towing with a Tru-Hitch – Towed

loads are secured to the Tru-Hitch booms and pivots at the fifth wheel. You can make turns at up to 90 degrees without worrying about pinch points. And just like a trailer, the load follows you around corners. Other underlifts that pivot at the stinger mean maneuverability is limited. When you turn left the load wants to go right and vice versa. This is never an issue with a Tru-Hitch.

• Cost – Traditional tow trucks are heavy, long, and expensive to operate. Other fifth wheel attachments require modified wheelbase tractors and complicated

bracketry to mount and use. A TruHitch comes complete, ready to attach to a standard tractor, with no special mounting requirements or additional cost. It can run on its own self-contained hydraulics, or connect it to a PTO, it’s your choice. Radio remote control and rigging items are included. A Tru-Hitch can lift up to 32,000 lbs. and tow up to a gross combined weight rating of 140,000 lbs. Tru-Hitch is the safest heavy duty towing solution for the heavy-duty tower. For more information, visit www.truhitch.com or call 860-3797772 to order your Tru-Hitch today.

ROTATORS & HEAVY EQUIPMENT

EZ Claw Extendable Cable Tieback

A safer way to store your rotator’s auxiliary winch hook

The technology behind EZ Claw’s Line Saver tensioner system for tractor-trailers is now being adapted to the heavy-duty towing market with the EZ Claw Extendable Cable Tieback for auxiliary winches on rotators. Unlike spring-loaded tiebacks, this retractable cable offers a safer and more efficient method of storing and securing the hook in transit and on scene.

Now available at Zip’s AW Direct, this tieback is installed at the base of the auxiliary winch drum mount, utilizing existing bolt hole locations. Purchased individually or in pairs for both sides of the boom, each kit includes tandem 40lb. tensioners, powder-coated bracketry, a carabiner, and a triangular-shaped Connect Clip link to attach the cable to the hook.

Under operation, the tensioner’s recoil spring provides the right amount of slack as the boom extends and the right amount of tension to prevent the winchline from birdnesting on the drum during retrieval. Once slack, the tensioner cable is accessible from the ground, which keeps the tow operator from climbing on top of the deck to remove the hook, as seen with other methods.

Reducing the risk of falls and injury, EZ Claw’s tieback is safer than alternative methods, including spring tiebacks, which can become overextended and stretched out over time. The EZ Claw tieback also eliminates the need to free-wheel turret winches when raising the boom, thus streamlining the operation and increasing operational efficiency.

Ron Pratt from Midwest Truck in

Scott City, MO, recently swapped out the spring-loaded tieback on his Miller Century 1150 rotator for the new EZ Claw tieback. He said he was impressed with the extendable system and found the dual tensioner setup safer and more practical to use than the old, outdated spring style.

“Common issues prior to the EZ Claw tieback were stretched-out factory springs, which led to not tying the cables back and then not having access to the auxiliary cables unless we pulled them down prior to using the boom,” Pratt explained. “Being able to access the auxiliary cables from the ground is a huge plus. It keeps the auxiliary lines out of the way when not needed, yet easily accessible if they are.”

Field-proven in the transportation industry, the EZ Claw Line Saver tensioner was originally designed to support the air and electrical lines between semis and trailers. This system now provides a safer connection for heavy-duty tow operators to control the winch hook on their rotators. The weatherproof tensioner and marine-grade components will hold up to the elements and help preserve the life of your winch line and hook.

“The Line Saver tieback provides

a safe and practical way to secure the auxiliary cables on our rotator,” Pratt said. “One feature that stands out is the simplicity and practicality of its design. I would most certainly recommend this product to other professionals.”

Step up your game with the EZ Claw Extendable Cable Tiebacks—the perfect

combination of safety, efficiency, and long-lasting performance. Whether you’re handling routine towing jobs or high-stakes recoveries, this device ensures your equipment is always ready to perform.

Get yours today at Zip’s AW Direct and experience the difference.

Aftermarket Accessories Striking the Balance Between Style and Function

Highly customized show trucks are undoubtedly impressive, but not every operator has the budget or the desire to maintain a vehicle that requires constant polishing and upkeep. Fortunately, a well-equipped truck does not have to be extravagant to be both visually appealing and highly functional. By selecting the right aftermarket accessories, you can enhance your vehicle’s efficiency, safety, and overall performance without unnecessary expense.

The Impact of Strategic Lighting

One of the most cost-effective and practical upgrades for any truck is improved lighting. While excessively bright or decorative lighting may not

always be practical, strategically placed work lights and auxiliary warning lights can significantly enhance visibility and safety.

A growing trend in the industry is the use of area lighting, which improves recognition of individuals working around a vehicle. Unlike traditional spotlights, area lighting is designed to cast a soft, indirect glow around the truck, typically mounted underneath or directed toward the ground. This not only enhances the working environment but also increases visibility of the operator, making roadside operations safer.

Maximizing Toolbox Efficiency

With the increasing number of tools required to service modern vehicles, efficient organization of toolbox space is essential. Custom shelving, top trays,

and side baskets allow operators to optimize storage capacity, ensuring that essential equipment remains accessible when needed. Investing in a wellorganized storage system minimizes downtime and enhances productivity during roadside service calls.

Advancements in BatteryPowered Tools

The evolution of battery-powered tools has revolutionized the towing and recovery industry. Portable jump boxes, lockout kits, and cordless impact wrenches have become invaluable assets, allowing operators to perform roadside assistance quickly and efficiently. By reducing reliance on cumbersome wired equipment, these tools improve response times and contribute to a safer working environment.

Equipping Your Truck with Worldwide Equipment

For operators seeking reliable and high-quality aftermarket solutions, Worldwide Equipment offers a comprehensive range of accessories tailored to the demands of the towing and recovery industry. From cuttingedge lighting solutions to customized toolbox configurations, Worldwide Equipment specializes in equipping trucks with practical enhancements that

improve efficiency, safety, and overall performance. Whether upgrading an existing wrecker or outfitting a new carrier, their team provides expert guidance to ensure each investment delivers maximum value.

A Smarter Approach to Aftermarket Upgrades

By taking a strategic approach to aftermarket enhancements, operators

can create a safer and more efficient work environment while maintaining a professional and polished appearance. Thoughtfully selected accessories not only streamline daily operations but also reduce exposure to roadside hazards. Ultimately, investing in the right tools and equipment allows operators to work more effectively, ensuring both safety and success in a highly competitive industry.

TOWING SOFTWARE

Increase Productivity and Deliver an Engaging Experience with Towbook

BY KENDALL SMITH AND MATT WESLEY

As the use of technology continues to rise in the towing and roadside industry, so do consumer expectations. With the ability to use advanced technology at your fingertips, your customer expects to be informed and cared for every step of the way. Using Towbook creates this experience by doing the work for you! Towbook not only promotes continuous communication with your customers, but also with your motor clubs, body shops, dealerships, police departments, and private property managers too!

3 Got a call from the motor club? Accept it with the click of a button!

3 Does your body shop or dealership want to send you a job? Our Web Request Portal can help them do exactly that with just a few clicks!

3 Impress your police departments with “Vehicle Lookup” technology that allows them to quickly see if a certain vehicle is on your lot!

3 Give private property managers a login to their account, so they can view all vehicles that were towed and sign for them as well!

All of the above actions and more,

allow you and your staff to reduce time on the phone and maximize your performance and efficiency. So, what does Towbook do? And why do you need it?

Improved Communication. Managers and dispatchers can communicate with drivers easily. Drivers can accept calls with all the details needed in order to do their job efficiently and update the status of the job from start to finish. You will also be able to chat with your drivers via their mobile applications or send them a text message to make them aware of last-minute changes (chat logs are always saved to the call for future reference).

Roadside.io Towbook’s Roadside. io solution, paired with our Customer Survey feature, delivers the latest customer experience capabilities to your fingertips, allowing you to provide an “Uber-like” experience for your customers.

With Roadside.io, you have the option of sharing information with customers while the service is in progress; helping customers understand what’s happening with their service without having to call you for an update. You also have the option of sending the customer a satisfaction survey once the job is complete. You can choose to push these

surveys to your website and you can also direct them to your social media outlets where they can complete a review about the service they received.

Minimize Risk of Damage Claims. Drivers can upload photos of the vehicle to a call in real-time; we timestamp and geocode these photos for you along with categorizing them according to what job status the driver was in at the time. An additional precaution can be taken by creating a “Vehicle Damage Form” if there is extensive damage to the vehicle prior to servicing it. The driver can create a report on scene, take photos of the vehicle, indicate anywhere there is damage, and have the customer sign off on the damage form. This report will be saved for future reference and can even be emailed or sent via text to the customer with their receipt.

Built-in Navigation and GPS Tracking. You’ll be able to get turn-byturn directions to your destination right in the application with just a tap!

If you aren’t currently using a GPS solution, Towbook is equipped with builtin GPS tracking which will automatically update the drivers’ location according to their app settings.

Towbook is also integrated with leading GPS companies like AT&T Fleet Complete, Azuga, DriverLocate,

Samsara, US Fleet Tracking, Verizon Connect, and Webfleet Solutions; allowing you to send calls directly to the GPS unit in your truck.

Drivers can use the GPS unit to navigate to the service location, and when they update the status of the call on the GPS unit it will automatically update their status in Towbook. Your Towbook app can also use the GPS location from your trucks and display that on the map in Towbook. There are many other fantastic features of GPS units that help you manage and maintain your fleet.

Pre-Trip Inspection Management and User Check-In. If you want your team to inspect their trucks and other equipment before (or after) every shift, they can do that easily using the Towbook mobile apps and our Equipment Inspection tool. Each inspection report is time stamped, and managers will receive an email alert any time there is an Equipment Inspection failure.

Completed inspections are also available to open/view on mobile apps, so if drivers need to present a completed pre-trip inspection to a law enforcement officer they can do so right from their phone!

Our “User Check-In” feature allows drivers to check-in and out for work directly from their mobile application. This allows managers and dispatchers to know who is currently on-shift to accept jobs. You are also able to run a report to review check in/check out times for drivers.

Plate-to-VIN Technology. No VIN – no problem! Towbook’s plate-toVIN feature saves time and eliminates mistakes. Simply enter the plate number and the state in which the vehicle is licensed, and Towbook will return the full VIN with the make, model, and year of the vehicle. You’ll also have the option of using our VIN scanner, which will populate the VIN in the call just by scanning the vehicle’s barcode.

Private Property Features. Alongside tagging accounts, two of our most notable private property features for the mobile applications include “On Scene Call Creation” and “Stickering”: 3 On Scene Call Creation: This allows your drivers to do their job as quickly as possible by allowing them the

option to create a call by simply snapping a picture of the vehicle; the call will automatically populate the address they’re located at and will allow them to update any additional details later.

3 Stickering: One of Towbook’s fastestgrowing features is our Stickering app. With Stickering, you can create a virtual sticker in Towbook and “tag” those vehicles that you might be able to tow after a few hours or a few days. When the sticker expires, you receive a notification that the vehicle can be towed.

Impound/Storage Lot

Management and Vehicle Lookup. You’ll be able to track and release your current impounded/stored vehicles on your lot right from the mobile application. You’ll even be able to send the impound invoice via text or e-mail.

In using our “Vehicle Lookup” technology, your customers, police departments, and private property accounts will thank you! It makes it simple for them to look and see if you have a certain vehicle on your lot without calling.

Digital Dispatching. Whether you are a dispatcher or manager sending out calls or an owner/operator working in the field, you’ll be able to accept motor club calls while out of the office or on the road using Towbook’s mobile apps. Towbook is integrated with all the major motor clubs for your convenience! A couple of taps to accept the call and you’ll be on your way!

Paperless Invoicing. Save time by texting or emailing your customer an invoice right on-scene! If paper invoices are a must, we integrate with Zebra mobile printers to print your customers’ receipt on the spot.

Additional Information. On top of the many features we’ve already mentioned, your drivers will be able to add additional information to the call via their app according to the preferences setup by management, this includes:

3 Additional line items/charges.

3 Record payments received in the field.

3 Collect customer signatures for archiving and appearing on receipts.

3 Any additional notes regarding the service or customer.

3 Record vehicle odometer.

3 Add any company expenses, such as fuel along with a picture of the receipt for manager review.

Technology is causing a world-wide evolution and it’s important to find resources that can be of benefit to us. First it was computers, now it’s a little device in our pocket that we all rely on daily - whether for business or our personal lives.

Using software to manage your business increases efficiency and profitability but it’s also a great tool to woo potential clients; demonstrating that you are a forward-thinking towing/ road service company and are interested in adapting to the ever-changing technological environment.

About Towbook

Towbook has become the unquestioned leader in cloud-based towing software, headquartered in Michigan, and has provided service for over 16 years. Integrating the industry’s most advanced and flexible software, Towbook supports all sizes and types of towing, recovery and roadside service operations.

We provide tools made possible by the latest technology, and we help companies to raise their level of service while lowering their operating costs.

Plus, our commitment to you will be never-ending! We take great pride in having the industry’s best customer support. Support is free and available 24/7/365—even on holidays.

Tow Professional Offer

Free Trial, Free Setup, Free Support. Towbook offers a 90-day free trial for all Tow Professional subscribers, simply scan the QR code or visit: www.towbook.com/signup/ towprofessional to use this offer!

Website: www.towbook.com

Inquiries: sales@towbook.com 24/7/365 Support Line: (810) 320-5063

How does telematics and ai cameras reduce your insurance costs?

In the highly competitive and riskprone towing industry, managing costs and minimizing risk are a must when it comes to staying profitable. One of the most significant expenses that towing companies face is insurance premiums. Insurance costs can skyrocket due to the unpredictable nature of towing work, including the risk of accidents, property damage, and liability claims. However, recent advancements in technology, particularly through the integration of telematics and AI cameras,

way to reduce these expenses. These innovations not only improve safety, but also provide valuable data that can directly influence insurance premiums.

Understanding the Challenge: High Insurance Premiums in Towing

Towing companies are often viewed as high-risk operations by insurers. They are on the road a ton, and sometimes in adverse weather conditions with heavy-duty vehicles that are difficult to maneuver. Also, the nature of the job often involves interactions with drivers who are in stressful, sometimes dangerous situations, further increasing the likelihood of accidents. Towing

vehicles, from luxury cars to large trucks, which adds complexity to the risk management process.

Insurance premiums for towing businesses can be as high as 20% to 30% of overall operating costs, with no guarantee of return if no claims are made. Insurance companies typically calculate premiums based on risk factors such as the number of vehicles in the fleet, the driving history of employees, the geographical area of operation, and the types of towing services offered (e.g., emergency roadside assistance or longdistance towing). The more accidents or claims that occur, the higher the premiums.

Azuga is a Game-Changer for Risk Management

Azuga uses GPS and onboard sensors to track and monitor vehicle movements and behavior and have become game-changers in the transportation sector. These systems provide data on everything from vehicle location and speed to engine performance and fuel consumption. Azuga is designed for towing companies and can deliver key information that help lower insurance premiums by improving fleet safety and operational efficiency.

1. Monitoring Driver Behavior

One of the most significant ways telematics can impact insurance premiums is by monitoring driver behavior. Azuga can track metrics such as speed, braking patterns, acceleration, and

cornering, offering a clear picture of how employees operate company vehicles, not to mention AI cameras that can tell you if they are distracted. Insurance companies often reward businesses that demonstrate safe driving habits with lower premiums, as they are seen as less likely to be involved in accidents.

By identifying unsafe driving behaviors such as hard-braking, rapid acceleration, or excessive speed, towing companies can take corrective action, such as additional driver training or disciplinary measures. Taking a proactive approach rather than reactive approach to safety not only reduces the likelihood of accidents but also demonstrates to insurers that the company is committed

to risk management, which can translate into lower premiums.

2. Accurate Location Tracking

Azuga also enables very accurate vehicle tracking, providing the towing company and insurers with continuous insights into the location and movements of their fleet. This feature is particularly valuable in case of accidents or incidents. If a towing truck is involved in a collision, having a precise record of the vehicle’s location at the time of the incident can be critical for resolving liability disputes.

Insurance companies appreciate the added layer of transparency that Azuga provides. In case of a claim, the real-time location data can be used to verify the circumstances of an incident, reducing the potential for fraudulent claims or disputes. As a result, insurance providers may offer lower premiums to companies that equip their vehicles with telematics systems, viewing them as a lower risk due to the increased accuracy and transparency in claims resolution.

3. Maintenance Monitoring

Another benefit of Azuga is its ability to monitor vehicle health. Telematics systems can track engine performance, tire pressure, fuel levels, and other vital parameters, alerting fleet managers when a vehicle requires maintenance. Regular maintenance is essential to keeping towing vehicles in top condition, reducing the likelihood of breakdowns and accidents caused by mechanical failure.

By demonstrating a commitment to maintaining vehicles in peak operating condition, towing companies can further reduce the risk of accidents, which directly impacts their insurance premiums. Many insurers offer discounts to companies that can show they are using technology to improve their vehicles’ safety and reliability, making telematics an attractive tool for cost-saving.

Azuga AI Cameras: Enhancing Safety and Accountability

AI-powered cameras are another technology that can help towing companies reduce insurance costs. These cameras use machine learning

TOWING SOFTWARE

algorithms to analyze footage from the vehicle’s surroundings in real-time. They can detect potential hazards, such as distracted drivers, and tailgating. Even a driver falling asleep can provide instant alerts to drivers. Additionally, AI cameras can record crucial moments before, during, and after an incident, providing irrefutable evidence in case of accidents.

1. Collision Prevention and Driver Assistance

AI cameras are equipped with advanced features such as forward collision warnings, lane departure alerts, and tailgating. These safety features help towing drivers avoid accidents by providing real-time feedback about potential risks. For instance, if a towing truck is getting too close to another vehicle or an obstacle, the camera will alert the driver with both visual and auditory signals, allowing them to take corrective action

before a collision occurs.

Insurers are increasingly offering discounts to companies that use AIdriven safety technologies. The rationale is simple. By reducing the likelihood of accidents, AI cameras help lower the number of claims filed, thus reducing overall risk. Towing companies that implement these systems can present themselves as proactive in their efforts to prevent accidents, making them more attractive to insurance providers.

2. Video Evidence in Claims Resolution

One of the most powerful features of Azuga’s AI cameras is their ability to provide video evidence in the event of a claim. In towing operations, accidents and disputes can arise frequently and having hard evidence of what transpired can make all the difference in resolving claims. Azuga’s AI cameras continuously record the vehicle’s surroundings and can capture key

moments leading up to and following an incident.

This video evidence can serve as a critical asset when disputing liability claims or proving that the driver was not at fault. Insurers are more likely to settle claims quickly and fairly when there is clear, verifiable evidence, reducing the chances of prolonged disputes or inflated claims. As a result, towing companies that invest in AI camera systems can see lower insurance costs due to the increased accountability and transparency these systems provide.

3. Improved Driver Training

Azuga’s AI cameras can also play a crucial role in driver training. By reviewing footage of daily operations, fleet managers can identify areas where drivers need improvement. Whether it’s improving their vehicle recovery skills or learning how to handle emergency situations more effectively, video

footage from AI cameras can be used as a teaching tool to improve driver behavior.

In turn, safer drivers mean fewer accidents and claims, which directly impacts the company’s insurance premiums. Insurance companies recognize the long-term benefits of having well-trained, conscientious drivers behind the wheel and may offer discounts or favorable terms to businesses that invest in Azuga AI cameras for training purposes.

The Bottom Line: Reduced Insurance Costs

The integration of Azuga and AI cameras into towing operations is more than just a technological upgrade—it’s an investment in safety, efficiency, and risk management. By using these tools, towing companies can improve driver behavior, prevent accidents, maintain their vehicles more effectively, and resolve claims faster with better

outcomes. All of these factors contribute to a lower risk profile, which directly translates to lower insurance premiums.

As the technology continues to evolve, insurers are likely to place even more emphasis on the use of telematics and AI cameras when determining rates. Towing companies that leverage these technologies will not only improve their safety records but will also be in a strong position to negotiate better terms with insurance providers.

In conclusion, the combination of Azuga and AI cameras offers a powerful solution for towing companies looking to reduce their insurance costs. By making their operations safer, more efficient, and more transparent, these technologies are helping towing companies protect their bottom line and ensure a more secure future. This is why Azuga is the most referred telematics and camera system in the towing industry.

Wichert Insurance is one of the largest tow agencies in the Midwest with over 30 years of experience working with towing, recovery, and garage operations. Our knowledgeable staff are current on industry issues and are experts in the coverages your operation requires. Our relationships with multiple AM Best “A - Excellent” rated carriers allow us to offer competitive rates and interest-free monthly pay plans. As active members of state associations, we are industry advocates and a reliable resource.

Our team’s experience allows us to create custom programs to meet your needs. From service trucks to extra heavy equipment, single location to multi-state operations, we will craft a program to meet your risk appetite at the most competitive rates. In addition, we act as your advocate when a claim occurs to ensure timely and fair outcomes.

We offer in-house loss control specialists at no additional cost to identify ways to control and reduce risks. Clients who engage in our loss control and safety programs benefit from lower insurance premiums, increased profitability, and reduced accidents, injuries, and claims.

See more at www.wichert.com or contact us today at 740-654-0532

TOWING SOFTWARE

Private Property Parking Management - Reimagined

Quick Start Option: Launch with a Powerful Tablet, Transition to LPR with Growth

PatrolWorks with LPR (PW+LPR) was designed to provide a complete solution – integrating, on-line digital permitting with regular enforcement. Using the vehicle license plate as the permit enabled the fusion of advanced license plate recognition (LPR) technology into PW+LPR. The result: a forward-looking, highly scalable solution that equips PPI companies to serve more lots, execute more impounds, and improve operational productivity.

The feedback from the market has been: “LOVE the solution … EXCEPT for the cost of the cameras”. PROBLEM SOLVED! PWMobile –the PatrolWorks application that runs on a mobile device (typically a tablet) has been redesigned! PWMobile provides a low/no cost option to launch PatrolWorks with your customers, and transition to the LPR configuration as business momentum builds. It is a great fit for PPI companies where the driver in

the tow truck is the one patrolling the lot for unauthorized vehicles.

With PWMobile, PPI companies can deliver all of the core benefits of PatrolWorks without the upfront investment in an LPR camera system. Your customers realize the same valuable benefits:

Using PWMobile, patrolling efficiency is far superior to an “Easter Egg Hunt” looking for expired stickers, but somewhat slower than with license plate recognition (LPR). License plates are checked one-at-time from the cab of the truck, instead of rolling thru a lot at low speed in a camera car. However, the major operational advantages of PatrolWorks are retained:

Policies: Scope extends beyond just the validity of a permit, to include ANY violation on ANY vehicle. Violations are digitally recorded, tracked, and communicated, including:

• Expired vehicle registrations

• A permitted vehicle blocking traffic or a

fire hydrant

• A vehicle with a flat tire or that is otherwise inoperable – with or without a valid permit

Permitting: on-line, all digital (using the LP as the permit), with customized pricing

• For Mult-family Communities By lot - open parking vs. a garage or carport or rec center; close-in vs. more distant By duration – e.g., monthly, vs. annual (including an option for subscription payments)

• For the visitors/guests of residents –purchased by the resident on-line For employees and contractors (no charge)

• For Pay to Park Lots By duration, with notifications for vehicle owners to purchase an extension when their permit is about to expire

By day of week (e.g., weekdays vs. weekends) and time-of-day (days vs. evenings)

For special events – premiums to match demand (configured digitally)

Enforcement: the property preferred protocols - “consequences” (Warning/ Tagging, Ticketing, Impounding) - can be tailored and aligned to the violation. All violations trigger a notification, but the subsequent steps can be differentiated. For example, vehicles with:

• No valid permit – Impound immediately and notify the police

• An expired permit – first send a Warning, then send a Ticket, then Impound

• An expired vehicle registration – first send a Warning, wait 48 hours, then Impound but only with pre-approval by the Property Manager

Violation Management: PatrolWorks tracks the status of each violation digitally - whether a vehicle can be impounded per property policies and protocols. AND, this status is communicated to the driver in the tow truck using PWMobile: whether a vehicle in violation is READY to be impounded or is WAITING for some pre-conditions to be met.

New Functionality In The Mobile App - PWMobile

There are two capabilities for patrolling using PWMobile:

• Browse Plates: Provides a searchable list of all plates in the lot with a valid permit. The driver enters one or two characters from the license plate and all relevant plates are shown to quickly identify if the vehicle has a valid permit

• Check Plate: Enables the driver to take a picture of the plate from PWMobile. PatrolWorks then deciphers the plate from the picture and returns a result.

(This is also used in conjunction with LPR to “double check” status before impounding.)

How it Works - Still Fast with PWMobile

For Pay to Park lots, vehicle owners would scan a QR code at the lot and

purchase a permit of the desired duration with the online web app (no download required). The purchase process captures the LP and mobile phone number (for text messaging).

Similarly, residents in Multi-Family communities would register their vehicles for parking using the easy-to-use

TOWING SOFTWARE

online portal and purchase a permit (web app, no downloads).

These processes preserve the revenue generating potential from paid permitting for owners and you.

The driver of a tow truck (or an officer in a spotter vehicle) would patrol a lot using a tablet with the PWMobile application. Particularly at the outset, the patrolling process with PWMobile is less efficient than with the LPR cameras. Browse Plates is intended to expedite the initial patrols through a lot. As the driver/spotter becomes more familiar with the lot, he/she will soon know which vehicles “belong” based on previous patrols. This enables an even faster pace - working on an “exception basis”.

Check Plate is used to resolve any uncertainties. If a plate is not listed in Browse Plates, the current permit status can be verified. And Check Plate is still pretty fast: 5 to 10 seconds per plate. Even without Browse Plates, a lot with 200 vehicles can be scanned in 30 minutes or less to validate license plates (plus a few minutes to enter any violations).

A driver with PWMobile is fully equipped to independently patrol, enter any new violations detected, and appropriately handle all violations. PatrolWorks/PWMobile, not dispatch, is the policy checker and protocol manager. And as mentioned earlier, PWMobile is a great fit for PPI companies whose tow truck drivers are checking lots for unauthorized vehicles.

In some markets, tow companies are not allowed to patrol. In these cases, an independent (e.g., security) company could do the patrolling using PWMobile. Any violations, as appropriate would

be forwarded to a driver in a tow truck for impounding. The driver would see the vehicle listed in the Violations menu (ready or Waiting), and use Check Plate to double check permit status.

Benefits for You: So, “What’s In It For Me?”…. Why Implement PatrolWorks?

Profitably serve more customers and more lots, generating more impounds, and creating a new revenue source from the processing fees for paid permits! Detailing the financial benefits (excluding the likelihood of more impounds):

• Multi-Family Residential Properties: If you are impounding 200 vehicles per month, the population of vehicles in the lots will be around 20,000. If properties implement paid permits at only $10 per month, the annual gross revenue would be $2.4 million. Processing fees would add to your impounding revenue. Paid permitting would generate funds for owners - a “reserve” - that you could manage on their behalf for lot maintenance expenses such as resurfacing, striping, or lighting.

• Pay to Park Lots: Managing downtown “in and out” and special event lots could generate gross revenue of over $1,000/space per month (10 hrs. per day x $4/hr.). A portfolio of 20 lots, each with 20 spaces could generate over $6 million of gross revenue. With enforcement, the lot owner would realize higher returns, and you would earn an above average management fee.

Could PWMobile open the door for you to win and grow in your market with your customers? An opportunity to build your business rather than be dependent upon a permitting company? PW+LPR is the future of private property parking management. You can be the leader with exclusivity in your market. With PatrolWorks, you own the customer relationship, not a permitting company. And most importantly, your customers realize significant benefits.

To learn more: Call for more information (440) 498-1495 …. Or Visit … www.patrolworksparkingsolutions.com Follow us on LinkedIn: https://www.linkedin.com/company/ patrolworksparkingsolution

Invest 5 minutes to watch the “explainer” videos … and share the relevant video as a marketing tool with potential customers to gauge interest

Autura: Unifying the Towing Lifecycle for a Smarter, Safer Future

BY ANDREW CODY

Last fall we released the firstever State of Towing Report, which compiled anonymous survey responses from towing, recovery, and roadside assistance professionals to gauge the trends, challenges, and opportunities facing the industry. Several common threads stood out: rising insurance costs were affecting the bottom line, inflation was causing owners to spend more intentionally, and hiring staff, specifically operators, was an ongoing struggle. Industry professionals also spoke up

about where they need the most help in their current role, and responses were consistent: managing people, time, and business operations.

These are areas where technology can assist your daily operations, helping you make the most of your team’s efforts, automating processes to save time (and money), and capturing accurate business data to report on performance and seek measurable areas of improvement to unlock business growth.

As two of the industry’s leading software providers, the merger between

Autura and TRAXERO was motivated by the opportunity to build the industry’s only unified platform that enabled every stage of the towing lifecycle.

The next step towards developing this platform is to unite these organizations under a single brand: Autura.

So, why Autura?

We see an opportunity to fully unify the towing lifecycle and to better connect the operations of public safety towing needs and towing businesses.

With the combination of Autura and

TRAXERO into one organization, our solutions accelerate service fulfillment from the initial call for service, to those doing the work - the tow operators –through the sale of unclaimed vehicles.

This vision of a unified towing lifecycle is based on belief in the power of “AND”.

We can support towing & recovery businesses in your growth AND reduce tow response times for police towing. We can help keep your operators safe AND clear roadways faster for the community.

We can provide you the right requirements for the call AND operate a “zero-call” dispatch workflow for Telecommunications.

We can protect your operational data AND provide state & local government with excellent technology.

In the next few months, you will see the beginning of this vision come to life through powerful integrations such as connecting workflows in ARIES

Dispatch (our municipal and police towing solution) with our Towing Management Systems like Dispatch Anywhere and TOPS.

Our success is through your success, and our commitment to towers remains the same: to empower professionals like you with a platform to simplify operations, improve roadside safety, and enable business growth.

Get Set to Thrive in 2025

BY PERRY BEATY

hen I got started in the towing industry, things were quite different than they are today. There’s so much more happening. Accidents involving fuels and chemicals are becoming more common in today’s traffic and aren’t limited to damaged fuel tank products that are transported in cargo holds from van trailers to different transport tankers. In 2009, prompted by Congress, a study was done by the Department of Transportation. That study found that an average of four overturned fuel tankers per day happened somewhere within the United States every day. That’s a total of 1260 overturned fuel tankers on an annual

basis. Keep in mind this study was limited to fuel haulers, DOT 406’s. *NFPA and **API advocates unloading class 3 products from their transport

vessels before uprighting. This is a dangerous task to be performed by thoroughly trained operators. Preparation leading to product transfer, such as

ground and bonding, intrinsically safe drills, pumps and hoses are necessary for safe offloading.

Incident commanders or emergency management agents will check the responders on the scene to ensure proper sequence is safely followed. This may require responders for hazmat emergencies to have certification set forth by CFR 1910.120 for OSHA hazmat technicians. Technicians must have 40 hours of initial certification training, which must be followed by 8 hours of refresher training on an annual basis. Proper training and equipment are paramount for safe operation. So, you might be thinking why would someone like me get into this kind of business.

In the early 90’s, my encounter with long response times led me to create my own hazmat response company. After I created it, I could handle the clean up and vehicle recovery without extended wait times. Authorities, in turn, liked what I offered because the roadways impacted by spills due to wrecks had shorter periods of traffic congestion. It was a win for them, and a win for me. As my company grew in knowledge and equipment, insurance companies enlisted our services for mishaps that weren’t traffic related. Due to this broad arena and the fact that the equipment that I needed wasn’t available yet, I decided to create what I needed. What emerged was a product line known as

FlowStop. What I created was valuable to others besides my business. As time progressed, towers would ask how to get into the “clean up” business. The training that towers had been receiving fell short and didn’t focus on capture, containment, disposal, and after action reports that were necessary per mishap. OSHA requires trainers to complete a training program for teaching the subjects and must have academic credentials to cover the different rules and regulations that govern emergency response and exhibit competent instructional skills and knowledge of the subject matter. At the urging of a tow operator to help drivers to gain the knowledge for spill response, I

HAZMAT & SPILL CONTROL

completed training required for instructor status. I formed the Hazmat Responder Network, designed for highway spill response in 2014 to certify individuals for emergency spill response.

Other programs have been developed over the years, namely annual updates as well as cargo tank awareness, developed by Hazmat Responder Network, which utilizes scaled down simulators of

DOT cargo tanks which transport class 3, class 6 and class 8 materials. This one-day 8-hour course introduces the anatomy, appurtenances, and safety valves found on DOT 406, DOT 407s, and DOT 412 tanks, which are the transportation workhorses for liquid cargos. HRN, “Hazmat Responder Network” is designed as a mobile training medium that brings training to

various locations in the country for tow and recovery professionals.

Specific criteria are required to host an event for classes, and HRN welcomes inquiries for scheduling.

As part of the towing industry, maybe you’ve been thinking about another revenue stream for your towing business. This might be a perfect fit because adding spill response to existing business operations may enhance your service offerings to the public and private sectors. So what are you waiting for? Get ready . . . get set to thrive in 2025!

* NFPA National Fire Protection Association

** API American Petroleum Institute

Eastern Wrecker Sales Inc

Eastern Wrecker Sales Inc

Eastern Wrecker Sales Inc

Eastern Wrecker Sales Inc

Eastern Wrecker Sales Inc

ONE FOCUS!

PLEASE JOIN US IN CELEBRATING OUR 40TH ANNIVERSARY AND WATCH AS WE CONTINUE TO WORK TOWARD OUR NEXT 40!

Forty years ago, we arrived in America with a laser focus on one thing, and one thing only… To be the best medium-duty truck for the hardworking men and women in America. We stayed focused. Grew faster than anyone. Put more trucks on the road, doing hard work for hardworking people. Eventually becoming the fastest growing medium-duty truck company in the U.S. We’ve been doing that for 40 years and slowing down is not an option. FORT Y YEARS,