central florida times
WWW.CAICF.ORG | FOURTH QUARTER 2017
Fourth Quarter 2017
a message from the president Greetings to our CAI Membership!
contact information P.O. Box 941125 Maitland, FL 32794 www.caicf.org exdir@caicf.org 407-850-0106
thank you 2017 board of directors Gina Holbrook, CMCA, President Lou Biron, President-Elect Erik Whynot, Esq., Vice President Brian Peck, Treasurer Kent Taylor, PCAM, Secretary Suzan Kearns, CMCA, AMS, PCAM, Past-President Chris Martinez
As incoming President for 2018 it will be my pleasure to again serve our Chapter. Having had the opportunity to serve in this capacity previously I understand its demands and greatly appreciate Gina’s dedication and hard work this past year as she steps down from a job well done. I can only hope to achieve as much. I wish to thank our Executive Director, Reini Marsh, our Board members, committee members, volunteers and business partners for their support in this past year of the events, activities and programs of the CAI Central Florida Chapter. Without you, we would not be viable and I am pleased to say that we are both viable and relevant due to your work effort. I believe that together we bring ideas and solutions to our membership unequaled by any similar organization. 2018 offers an exciting canvas of events and educational programs along with a regular meeting schedule designed to bring us all together to network, gain an understanding of our platform and objectives as an organization and to help spread the word on current issues that affect each of us in community association living. To that end, we encourage our members to set aside time to join us in attending these activities in support of your chapter as without you we have no audience. I look forward to meeting each of you as we navigate through the year and will welcome your input towards an even stronger organization as we work to achieve growth within the framework of our recent budget and business planning sessions. Thank you and I wish you a happy and prosperous New Year!
Lou Biron Lou Biron 2018 President, CAI Central Florida Chapter
Paul Melville Diane Rullo, PhD Chuck Strode, CAM Robert L. Taylor, Esq.
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WELCOME TO THE 2018 BOARD! Michael Kulich - President of Turtle Creek HOA Frank Ruggieri - Ruggieri Law Firm Matt Vice - Vice Painting Ken Zook - Waterford Lakes
m-100 The Essentials of Community
ARE YOU READY TO GO THE EXTRA MILE FOR YOUR CAREER?
Association Management COURSE MATERIALS
Participant guide and flash drive with bonus readings and materials.
COURSE LENGTH
2.5 days | 8:30 a.m.–5:30 p.m. on first two days | 8:30 a.m.–noon on day three
TUITION
CAI manager member: $459 Nonmember: $559
DESIGNATION CREDIT
Successful completion of the M-100 can be the first step toward earning the CMCA credential, awarded by CAMICB. Visit www.camicb.org for details.
CONTINUING EDUCATION CREDIT
Visit www.caionline.org/pmdp for information on continuing education for state licenses.
FEBRUARY 22-23 8:30am-5:30pm
SUCCESSFUL COMMUNITY MANAGEMENT STARTS WITH THE ESSENTIALS. This comprehensive community association management course provides a practical overview for new managers and an essential review for veteran managers. You’ll receive a 400-page participant guide filled with dozens of sample forms and time-saving tips for working with homeowners, vendors, managers, and other professionals. Successful completion of this course is the first step in obtaining a professional designation in community association management. Topics include: z Roles and responsibilities of managers, owners, committees, and the board z Management ethics z Developing, implementing, and enforcing rules z Organizing and conducting board meetings z Preparing budgets and funding reserves z Assessment collection policies and procedures z Collecting delinquent payments z Financial statements, reporting methods, and operations z Evaluating risk management and insurance programs z Implementing maintenance programs z Preparing bid requests and identifying key contract provisions z Recruiting, selecting, and managing personnel z Managing sustainable and developing communities
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COIT Cleaning & Restoration Sperlonga Data & Analytics 4T H QUART ER 2017 | CENT RAL F LO R I D A TI M E S
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central florida chapter update 2017-18 calendar of events More details regarding upcoming events will be posted to caicf.org under the “Events” tab. Check back regularly for the most up-to-date information. CAICF Board Meetings will be held before or after each of the Monthly Meetings. Please be sure to register for all events in advance, as we need an accurate head count for space and food purposes prior to the event. Thank you for your help! • January 11th: Monthly Meeting: Breakfast - The speaker will be Erik Whynot of Garfinkel Whynot Association Law, who will give a presentation on Conflict Resolution for a 1 hour CEU Credit. You’ll also have the opportunity to meet the new 2018 Board! Registration begins at 8:30am and the program begins at 9am. Be sure to RSVP! • February 9th: 2018 CA Day Trade Show: Peace & Love in the Association at the Dolphin Resort. There will be FREE Education Classes available to registered attendees from 10am1:30pm, 130 vendor expo booths to visit from 1:30pm-6pm, thousands of dollars in raffle prize giveaways, and the After
Party from 6pm-10pm. See pages 8-11 for more details or register online at caicf.org. • February 22nd-24th: M-100: The Essentials of Community Association Management - This comprehensive community association management course provides a practical overview for new managers, an essential review for veteran managers and an advanced course for board members. Successful completion of the M-100 can be the first step toward earning the CMCA credential, awarded by CAMICB. Course Hours: 2.5 days | 8:30am–5:30pm, Day 1 and Day 2 | 8:30am–12pm, Day 3. See page 3 for more info.
florida leadership forum recap BY REINI MARSH, CAICF CED
On
November 3, 2017 the Central Florida Chapter of CAI hosted the inaugural state of Florida conference with all eight chapters in attendance. Featured in the day of programming was a special key note address by Tom Skiba, CEO of CAI National Office and followed by a panel discussion about the Florida Legislative Committee. Over 300 attendees participated in educational classes and a trade show. The day was considered a great success. In 2019 we will host the program again; however, discussions are being held on what changes need to be made. It has been decided that we will not have a trade show and new ideas are also being discussed. Education will be a primary concern. We welcome any feed back you might have to offer. Please feel free to email me at exdir@caicf.org with your suggestions and/or comments. We strive to keep all the chapters working together to better serve the members and not have competing events.
Pictured left is the Chapter Executive Director, Reini Marsh with Tom Skiba from CAI National at the Florida Leadership Forum in November. 4
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community spirit BY SUSETTE UNDERWOOD, RESIDENT OF GARDEN LAKE ESTATES & REGIONAL OFFICE MANAGER FOR BECKER & POLIAKOFF
LOVE THY NEIGHBOR
R
ecently Central Florida suffered a nasty blow from Hurricane Irma. Situations like this can sometimes bring out the bad in people, but can also bring out the good as well. My heart was warmed by the outpouring of neighborly love I witnessed in my community. In preparation of the storm I visited some of my neighbors, some of them elderly and some younger couples to see if they needed help to prepare. While doing so, I saw many others doing the same thing. It was nice to see people exchanging cell phone numbers and offering food and water to those in need. One of my neighbors offered a room in her home to an elderly woman, her cat and dog so she wouldn’t have to go through the storm alone. She declined the offer, but the fact that the offer was made clearly meant a lot to this women. After the storm, we all emerged to access the damage. An elderly gentleman down the street that lives alone had a very large tree that had fallen on his home. He doesn’t have family nearby and not knowing if he was home alone, his neighbor and my friend went to check on him and his granddaughter happened to be there with him. The granddaughter was overcome with emotion at the fact that while my friend didn’t really know her grandfather very well, she cared enough to come check on him. The two of them exchanged telephone numbers and my friend will now continue to check in on him knowing that his family all lives quite a distance away. 6
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Our neighborhood lost its power during the storm that Sunday night. I didn’t realize but our neighborhood is on at least two or more power grids. My portion of the neighborhood was very fortunate to have had our power returned to us on Tuesday morning. The other half of our neighborhood was not so lucky. Their power was restored much later in the week. I was once again touched by the sight of several heavy duty orange extension cords extending from houses that had power to houses across the street that were still without power. This was a wonderful vision of neighbors caring for their fellow neighbors. I recently considered moving from this neighborhood to downsize to a smaller home since all my children are grown and on their own. I have since changed my mind; I am blessed to be surrounded by neighbors that truly care about one another and I feel that is hard to find these days. I am staying right where I am and I am going to continue to Love Thy Neighbor!
Susette Underwood is a resident of Garden Lake Estates in Seminole County, FL as well as the Regional Office Manager and Client Account Supervisor for Becker & Poliakoff, a multi-practice commercial law firm with attorneys, lobbyists and other professionals at offices across the United States. Visit www.bplegal.com for more information.
Come one, come all.
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BOOTH DIRECTORY 114
99
82
67
50
35
18
1
115
100
83
68
51
36
19
2
116
101
84
69
52
37
20
3
117
102
85
70
53
38
21
4
REGULAR - 8x10 $2,000 - Non-Members
Booth Pricing $900 - Members
118
103
86
71
54
39
22
5
119
104
87
72
55
40
23
6
PREMIUM $1,300 - 10x10 - Single $2,100 - 16x10 - Double
120
105
121
88
73
89
56
41
57
24 25
7 8 DÉCOR & PHOTO SPOT
TRADE SHOW ENTRANCE
2018 Medallion Discounts PLATINUM $900 Discount
122
90
58
26
9
REGISTRATION
123
106
91
74
59
42
27
10
124
107
92
75
60
43
28
11
on Booth* GOLD $450 Discount on Booth SILVER
125
108
93
76
61
44
29
12
126
109
94
77
62
45
30
13
$225 Discount on Booth *or Foursome at 2018 Golf Tournament
127
110
95
78
63
46
31
14
128
111
96
79
64
47
32
15
Legend PREMIUM BOOTH
129
112
97
80
65
48
33
16
130
113
98
81
66
49
34
17
DOUBLE PREMIUM
SPONSORSHIPS PHOTO AREA
AFTER PARTY
$4 , 0 00 ( can be split by two companies)
$3,0 0 0
Logo and company name on all promotional materials. Logo on approximately 17,000 mailers/tickets that are distributed via mail and delivered to Board Members and CAMs. Full page, full color ad on back cover of the Trade Show Program. Logo in the Trade Show Ad in the Florida Community Association Journal. Three Parking Passes for day of show. Logo and contact information on all photos. All photos to be picked up at the Sponsor’s Booth. Highlighted as Sponsor in the Trade Show Program. Presenting Sponsor Signage at the front entrance and at the photo booth. Sponsor announcement at the monthly Chapter meetings. May provide material to insert in approximately 1,200 Trade Show Bags. Sponsor Signage in Booth.
Logo and company name on all promotional materials. Full page, full color ad in the Trade Show Program. Logo in the Trade Show Ad in the Florida Community Association Journal. Two Parking Passes for day of show. Highlighted as sponsor in the Trade Show Program. Presenting Sponsor Signage at the front entrance and at the After Party. After Party wristbands to be printed with Sponsor’s logo. Privilege to provide beverage napkins with company logo at the After Party event. Sponsor announcement at the monthly Chapter meetings. May provide material to insert in approximately 1,200 Trade Show Bags. Sponsor Signage in Booth.
DECOR SPONSOR
BAR SPONSORS
$2,0 0 0
$1 ,20 0 - 4 AVAILABLE
Logo and company name on all promotional materials. Full page, full color ad in the Trade Show Program. Logo in the Trade Show Ad in the Florida Community Association Journal. One Free Parking Pass for day of show. Highlighted as sponsor in the Trade Show Program. Presenting Sponsor Signage at the front entrance and at the Decor area. Sponsor announcement at the monthly Chapter meetings. May provide material to insert in approximately 1,200 Trade Show Bags. Sponsor Signage in Booth.
Logo and company name on all promotional materials. Half page, full color ad in the Trade Show Program. One Free Parking Pass for day of show. Highlighted as sponsor in the Trade Show Program. Signage at the front entrance and at the Bar area. Privilege to provide beverage napkins with company logo at the Trade Show Bar. Sponsor announcement at the monthly Chapter meetings. May provide material to insert in approximately 1,200 Trade Show Bags. Sponsor Signage in Booth.
FLOWER POWER
CLASSROOM
$8 0 0 - 8 AVA I LA B LE
$80 0 - 6 AVAIL ABLE
Logo and company name on all promotional materials. Quarter page, full color ad in the Trade Show Program. Highlighted as sponsor in the Trade Show Program. Signage at the front entrance. Sponsor announcement at the monthly Chapter meetings. May provide material to insert in approximately 1,200 Trade Show Bags. Sponsor Signage in Booth.
Business card size (1/8 page), full color ad in the Trade Show Program. Ability to leave marketing material at each seat. Five minutes to introduce your company at the beginning of class. Highlighted as sponsor in the Trade Show Program. Signage outside of classroom space. Sponsor announcement at the monthly Chapter meetings. Sponsor Signage in Booth.
O S
D L
SPONSORSHIP ITEMS EXPLAINED
***Items Below Subject to Change without Notice***
I N FO I N TOT E B AG Keep the advertising going by placing a company giveaway in the Trade Show Tote Bag that all attendees will receive.
LO G O O N M AI LER/ T I CK E T Logo on approximately 17,000 mailers/tickets that are distributed via mail and delivered to Board Members and CAMs.
A DV ERT I SI NG S PACE I N T RA DE SH O W EN T RANCE See your company advertised in the hall area just outside of the entrance. Every attendee will see the signage as they register and enter the Trade Show.
H I G H L I G H T ED I N DI RECTORY A S A SP O NS OR As a sponsor, the attention of nearly 1,200 attendees will be drawn to your company name every time they look in the Trade Show Program. All sponsors get a bold name on the Booth Directory and all Medallions get italicized names.
LO G O O N P ROMOT I ONAL M ATERI A LS Select sponsorships will have their company logo included on various materials including emails and advertisements.
M O NTHLY M EE TING ANNO UNCEM ENT O F CO MPANY’S SPO NSO RSHIP Your company will be recognized as one of the top sponsors of the 2018 CA Day Trade Show at each monthly CAICF Meeting until the event. Attendees of these meetings are experienced in the industry and the gateway to your success.
DRINK TICKE TS Receive free Drink Tickets with select sponsorships. Each Drink Ticket is redeemable for one select FREE drink during the Trade Show or After Party!
AD IN TRADE SHO W PRO GRA M Every attendee at the Trade Show will be given a Program that includes a map with booth locations and Trade Show accommodations. You will stand out from the pack with a full color advertisement (the size will depend upon your sponsorship level).
NOTE: A company that is in direct competetion with the Photo Area Sponsor is unable to be a Flower Power Sponsor.
REGISTER: To register for a 2018 CAICF Trade Show Sponsorship or Booth, please visit the website, caicftradeshow-2018.eventbrite.com. All sponsorships and booths must be reserved and purchased online.
attorney fee arrangements BY PATRICK HOWELL, ESQ., BECKER & POLIAKOFF
What
Fee Arrangement is Best for Your
Community's Litigation?
A
fter the turnover of a community, many associations face the prospect of litigation with the developer of the community or the contractor and subcontractors that constructed the condominium building or HOA common areas. Such litigation may be a construction defect lawsuit or a dispute over missing reserve funds. These lawsuits can sometimes be hastily filed because prior boards have “kicked the can down the road” and failed to timely examine these issues, creating concerns about the statute of limitations and/or statute of repose for the association’s claims. But taking a few moments to ask the association’s law firm pointed questions can alleviate a lot of problems later on and save an association significant amounts of money. There are three main types of fee arrangements offered by community association law firms: straight hourly, contingency, and modified contingency. Depending on your community’s needs, each can have significant pros and cons that you should be familiar with.
STRAIGHT HOURLY Straight hourly is the most traditional fee arrangement. Under this arrangement the association is billed, and the attorney is paid, as the attorney incurs time on the case. This arrangement works best 12
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for smaller disputes involving litigation that will not be very “high dollar,” either in the amount of attorney work involved or the amount of the anticipated settlement or judgment. For instance, if a community has a reserve funding claim against the developer for $400,000, it is anticipated that a law firm may bill the association $50,000 collecting that money for the association. That leaves $350,000 for the association and isn’t too bad of a return on its investment. But if that same community had gone with a contingency fee arrangement whereby the attorney would receive the typical take of 40% of the recovery, suddenly the association’s law firm just got paid $160,000 to do $50,000 worth of work, and the association is left with only $240,000 for its reserves. That’s a pretty bad deal for the association and a brand new Bentley for the association’s lawyer.
CONTINGENCY As hinted to above, a contingency fee arrangement is a fee arrangement whereby the association’s law firm takes a percentage of the settlement or judgment amount at the end of the case. The pros for this fee arrangement are that the association does not pay fees up front and the attorney has some “skin” in the game along with the association. The negative is that there is a payday for the attorney at the end of the case, sometimes in the millions
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attorney fee arrangements cont. of dollars. The more that is paid at the end to the association’s attorney, the less that is left over for use by the association to correct real problems. This can really cause strife during a mediation because suddenly the attorney is bickering with his or her client over whether to accept a settlement offer or not. Suddenly a “good” offer isn’t so good because the attorney is taking 40% of the amount being offered. For this reason, a contingency fee arrangement works best for cases with a very high dollar claim amount in the millions of dollars. The bigger the settlement the easier it is to split it up. A contingency fee arrangement is also the only fee arrangement that will work for associations that are very strapped for cash and simply do not have the money to spend on expensive litigation. For a large construction defect case against multiple parties, the fees can run in the hundreds of thousands of dollars, and a contingency fee arrangement allows an association to pay at the end of the case instead of “as you go.” Pro tip: carefully look over the fee arrangement and make sure that the association has the ability to negotiate the fees charged by experts hired by the association’s law firm. These costs (which are are also paid by the association at the end of the case) can be many hundreds of thousands of dollars, and will be deducted from the association’s recovery as per the Florida Bar rules.
case is lower than usual – perhaps only 20% or 30%. In return, the law firm bills the association at a much lower hourly rate than it would normally. This fee arrangement is great for medium to large size cases, and especially cases where prevailing party attorneys’ fees are at issue, such as reserve funding cases brought under the Orange County Gated Communities Ordinance, because the association’s law firm can recover a contingency risk multiplier from the developer should the association prevail in the case. As you can see, there is no “one size fits all” when it comes to a fee arrangement for your association’s litigation. Your association law firm will be happy to answer any questions you may have and should be able to offer any of the fee arrangements mentioned in this article.
This article was prepared by Patrick Howell, Esq., of Becker & Poliakoff. Mr. Howell is Board Certified by the Florida Bar in the area of construction law. The information contained herein should not be acted upon without professional legal advice. The opinions expressed herein are as of the date hereof, and this law firm undertakes no obligation to advise of subsequent changes in the law. Becker & Poliakoff, with headquarters in Fort Lauderdale, Fla., is a multi-practice
MODIFIED CONTINGENCY
commercial law firm with attorneys, lobbyists and other professionals at offices
The third and final fee arrangement is the modified contingency fee arrangement. Under the modified contingency fee arrangement the percentage taken by the association’s law firm at the end of the
across the United States. More information is available at www.bplegal.com. In Orlando, the firm can be reached at 111 N. Orange Avenue, Suite 1400, Orlando, Florida 32801, Tel: 407-215-9660 or Fax: 407-999-2209.
HOW TO DRAFT A BUDGET BY CAI PRESS Everything you need to know to draft your association budget is now available in one handy guide. Find out how to get started and what needs to be done to prepare. Learn how to factor all your expenses from administrative costs to xeriscaping. The guide overs operating expenses, capital improvements, insurance and risk management, overhead, administrative expenses, taxes, maintenance, and more. It contains reasonable and workable suggestions for balancing a budget and presenting a budget to homeowners successfully even when you’re raising assessments! Drafting an association budget doesn’t have to be stressful or overwhelming. Follow the steps offered in this helpful guide. Click here to learn more or purchase this CAI material. 14
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where community matters
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The Association Law Firm, PLLC is focused on providing quality, professional legal representation exclusively to community associations throughout Florida.
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Fort Lauderdale via Clear Matters Software The Association Law Firm, PLLC 135 W. Central Blvd., Suite 1150 Orlando, Florida 32801
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condo association websites SUBMITTED BY MELODY FRITZ, NABR NETWORK
REQUIREMEN
TS
THE NEW FLORIDA SUNSHINE LAW WEBSITE REQUIREMENT OFFERS YOU AN OPPORTUNITY TO BOOST EFFICIENCY AND OWNER SATISFACTION IN YOUR CONDO ASSOCIATIONS
O
n June 26, 2017, Florida Governor Rick Scott signed a bill into law that requires condominium associations with 150 units or more to have a website where digital copies of official records are stored. The new law – HB 1237 – known as the Sunshine Law or Florida’s Condominium Act, is effective as of July 1, 2017. The provision requiring websites will be effective on July 1, 2018. This means Associations have until July 1, 2018 to ensure that their new or existing websites are compliant with the new law. It is important to note that the law requires that these websites contain specific features to meet the legally required criteria. Documents such as Declarations, Articles of Incorporation, Bylaws and all Amendments must be available on the website. Meeting notices and agendas must be posted no later than 14 days before Association meetings. But, why stop there? Capitalize on this opportunity to advance Association communication and implement time-saving automation and accessibility features. 16
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“The Sunshine Law is all about transparency and accountability,” said James Garner, Nabr Network Vice President. “Associations can use this as springboard to improve communications with their residents – as many associations and management companies have already done. Rather than settling on a site that meets the bare minimum standards, these associations saw this as an opportunity to select a web platform that improves business operations and fosters community engagement.” Here’s a checklist of features that will make the most of your required condo websites: 1. Security is paramount. Security is on everyone’s mind these days. Your website must offer security measures to protect member data. 2. Mobile optimization is a must. Today’s websites must work with whatever device they are viewed on. A great website looks and functions equally well on desktop and mobile. The
Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices
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Some say first impressions are everything. We say it’s the lasting ones that count. Be confident about the message your landscape sends. Partner with our team of landscape experts whose tailor-made solutions, dependable service and consistent results ensure your resident’s first experience is never their last. Susan Chapman 407 702 4929 Susan.Chapman@brightview.com
www.BrightView.com 4T H QUART ER 2017 | CENT RAL F LO R I D A TI M E S
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condo association websites continued website gets bonus points if it offers a mobile app. When checking for mobile website capabilities, look at text size, ease of menu navigation and general visual design. If you can’t read it, can’t navigate through it, and/or can’t see the entire width of the page, you know your site isn’t mobile-friendly. 3. Easy automated updates are a requirement. All the condo websites your staff works with need to have an easy-to-use content management system. It’s inefficient for community managers to spend time struggling to update an outdated website. Instead, make sure all sites are user-friendly and offer full support and training. 4. Document management tools are critical. The new Sunshine Law requires that documents be published and easily accessible. Your site needs a clear place to post legally required documents. 5. Messaging features are of increasing necessity. Mobile apps have conditioned us to expect information to come to us. Residents think the same way about condo information – they don’t want to have to look for it – they want it in the palm of their hand. Look for push-technology that can send notifications to homeowners across different channels such as mobile app, text messaging and email. 6. Websites should provide self-service opportunities. Condo business is not always conducted during office hours. Not surprisingly, homeowners think about their condo when they are at home on evenings and weekends. They want to make reservations, fill out forms and check their account balance instantly, instead of waiting for the management office to
The Next of CAICF Members Cuteness pictured left to right: Lana Grace Kaiser (daughter of April Kaiser, Leland Management), born on 11/5/17, 7 lbs, 11 oz, and 20” long; Aaron Bender (son of Valerie Bender, Alliance CAS), born on 8/7/17, 6 lbs, 15 oz, and 19” long; Aubrey Martell (daughter of Jason Martell, Martell & Ozim), turning two on Christmas Eve; and Sebastian Sharifi (son of Negar Sharifi, AssuredPartners), born on 7/25/17. 18
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reopen. Meet this need by offering self-service features on the condo website. This allows residents to help themselves— anytime, anywhere. 7. The site’s layout should make sense. The menu structure and document organization should be logical so that residents can easily find the information they need. Ensuring that important association information, individual account details and your company’s payment portal are easily accessible will save your team time and save you money. 8. Websites need compelling visuals. Do the websites feature large, vibrant photos of the community? Imagery is an important part of web design. Showcasing photos of the community will help residents connect with the website on an emotional level and will help foster a sense of community pride. How about the background color – is it dark or distracting? Instead, opt for lighter colors that will allow the site’s images to stand out. Going beyond the minimum legal requirements will have maximum payoff for your team’s efficiency and owner satisfaction.
Melody Fritz is the Communications Manager for Nabr Network and can be reached at melody.fritz@NabrNetwork.com or 972-738-0222. To learn more about the Nabr Network, visit www.NabrNetwork.com or call 855-373-5722. **Goin, Y. (2017, May 4) Summary of HB 1237, Relating to Condominiums [web blog post]. Retrieved October 24, 2017 from www.floridacondohoalawblog.com.**
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Equal Housing Lender
AFN45863_0813
Waterproofing and Painting Construction Defect and Restoration Solutions Roof Repair & Replacement HVAC System
The True Difference Our goal at the True brand is simple: making sure your project is completed on time, within budget, and to the highest standards. We ensure this goal is met through the True Difference 4800 Wofford Lane, Orlando, FL 32810
888-959-5938
www.truepropertygroup.com
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welcome new members! BUSINESS PARTNERS ABC Home and Commercial Services Mr. Dylan Jenkins Champion National Security Mr. David Robinson Florida Property Receiver Force Mr. Harold K. Truppman Gayle Technologies Mr. Jeacovy Gayle TD Bank, N.A. Mr. Brian Durham
MULTI-CHAPTER BUSINESS PARTNERS
Nabr Network Mr. James Garner
Ms. Kathleen M. Ronan Leland Management
SOLitude Lake Management Ms. Tracy Fleming
Ms. Kelly Stam Leland Management
Stroemer & Company, LLC Mr. John H. Stroemer
Ms. Jo Ann Donaldson Sentry Management Inc
MANAGER MEMBERS
Ms. Stacey Pasley Towers Property Management, Inc.
Mr. Thomas Levi Bennett
Mr. Raymond Shrum Towers Property Management, Inc.
Mr. John Barrie Denton Mr. Alfonso Foster
VOLUNTEER LEADER
Mrs. Rebekah Catherine Rich, CMCA
Apex Billing Solutions Ms. Jacqueline Causey
Mr. Jordan Wyatt Community Management Professionals-Orlando
EmpireWorks - Reconstruction and Painting Mr. Paul Overton
Ms. Maria Gomez Leland Management
Ms. Eva Anderson Westover Hills Homeonwers Association
WANT TO JOIN CAI? Visit caicf.org/resources/ membership for more information.
got credentials? If you have credentials, you have credibility. More than just letters after your name, CAI credentials identify you as the right professional for the job. They give employers confidence that you have the knowledge, experience and integrity to provide the best possible service to their associations. CAI provides opportunities for industry professionals to fast-track their companies and careers and stand out from the competition. If you hold a CAI credential, you are automatically listed in CAI’s online Directory of Credentialed Professionals, where potential employers and clients can find you—and see that you stand above the rest.
Learn how to earn CAI credentials today . . . visit www.caionline.org/credentials or call (888) 224-4321 (M-F, 9–6:30 ET) for more information.
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»
CrEdEnTIALs For ProFEssIonALs: z association management specialist (ams®) z Professional Community association manager (PCam®) z large-scale manager (lsm®)
»
z reserve specialist (rs™) z Community insurance and risk management specialist (Cirms®) CrEdEnTIALs For MAnAGEMEnT CoMPAnIEs: z accredited association management Company (aamC®)
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roof cleaning BY AMY DIEHL, PRESIDENT, AWNCLEAN USA
As
a property manager, you know that the image your property projects is vitally important. If your roofs are mildewed and discolored, cleaning the roofs is one way to give your property a dramatic change in appearance. Some roofs are designed to blend subtly with the building and some are a major design element, but whichever it is, you don’t want dark, grimy discoloration to be the most eye-catching element of your property. What you do not want is large expanses of discolored, unattractive roof tiles or shingles to steal the show. In Florida, it is not unusual to see roofs that have extensive mildew staining as well as dirt from pollution or nearby construction. Your landscaping and asphalt drives may look well kept and cared for, but when the roofs start to get dirty, it can be a dramatically visible property maintenance issue. While it is primarily an aesthetic issue, it is impossible to hide. Fortunately for most properties, if done correctly, this is something that needs to be done only once every few years. This problem will be found primarily on the North-facing exposures of building roofs, but discoloration can be heavily influenced by extensive tree canopy and surrounding vegetation as well as proximity to airports, heavily trafficked roads, industrial areas, and bodies of water. In other words, just about any location will have some of the mitigating factors that influence roof discoloration. 22
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Newer shingle roofs which are pre-treated at the factory with anti-microbial treatments are slower to see mildew growth and discoloration depending upon the quality of the shingles. They can go anywhere from three to eight years before to needing to be cleaned but again, this is affected by the factors listed previously. The most commonly used roof surfaces that need cleaning are asphalt shingle, barrel tile and concrete tile. Vinyl membrane roofing also requires regular cleaning, but this is primarily used in commercial office, retail, and industrial settings.
CLEANING METHODS – WHAT WORKS, WHAT TO WATCH OUT FOR Most roof cleaning is going to fall into one of several categories: regular pressure cleaning, low pressure or “soft-wash” pressure cleaning with a chemical cleaner, or straight chemical treatments. There are also Green Clean options. Depending upon your roof surface and your priorities, one of these processes will be appropriate, although some are safer then others. Standard Pressure Cleaning: Never use this process on asphalt shingle as it will blast away the grit on the shingles. It may also void the warranty on the shingles if it is still valid. High pressure cleaning should only be used on barrel tile or concrete tile and even then, it works much more effectively if the pressure is dialed back and
interested in getting more involved? join a caicf committee! If you are interested in getting more involved in the chapter, joining a committee is a great thing to consider. Below are the different committees that we currently have active. Please feel free to contact any of the following committee chairs: CA Day/Trade Show Committee Amanda Whitney Leland Management awhitney@lelandmanagement.com Chuck Strode Associa cstrode@community-mgmt.com Communications Committee Benjamin Isip Towers Property Management, Inc. ben@towerspropertymgmt.com Education Committee Gary van der Laan Leland Management gvanderlaan@lelandmanagement.com
Gala Committee Gina Holbrook Premier Association Management gina.holbrook@premiermgmtcfl.com
Meet the Managers Committee Cathy Bowers True Property Group cbowers@truepropertygroup.com
Golf Committee Scott Pollock Sentry Management spollock@sentrymgt.com
Membership Committee Debbie Young Premier Association Management debbie.young@premiermgmtcfl.com
Rick Shreve True Property Group rshreve@truepropertygroup.com Legislative Committee Lou Biron Sihle Insurance Group lbiron@sihle.com
Phil Masi Assured Partners pmasi@assuredptr.com
Social Committee Tara Munoz Your Private Adjustor tara@yourprivateadjuster.com Sunshine Foundation Committee Jennifer Agravat Asphalt Restoration Technology Systems jennifer.agravat@asphaltnews.com
"Devoted to the Personalized Representation of Community Associations" 111 N. Orange Ave., Ste. 725, Orlando, FL 32801
6767 N. Wickham Rd., Suite 400-H, Melbourne, FL 32940
www.ruggierilawfirm.com
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roof cleaning cont. combined with proper cleaning chemicals. High pressure wands should only be used with wide fan tips to prevent scarring and surface damage. Low Pressure, Soft Wash Cleaning: This service combines application of proper cleaners combined with a low pressure water rinse. With water pressure set at 300PSI or lower combined with fan tips and careful handling, this process is safe and effective for shingle roofs as well as concrete or barrel tile. This process allows the cleaners and algaecides to do their work followed by a rinse to remove them from the roof surface. Be careful that someone is not climbing on your roof to just spray chlorine as it can be drying on asphalt shingles. Chlorine is a good algecide, but it must be used extremely carefully to avoid damage to both surfaces being cleaned and the plants below. We recommend using chlorine only
of stories of your building, the roof pitch, the material it is made of, accessibility, and other variables. Roof cleaners may walk your roofs or they may work from lifts. Each job is unique and must be assessed individually. Safety is of vital importance so make sure that the company you chose has written safety procedures and experienced crews who follow the guidelines. With the proper cleaning on a regular schedule, your roofs will become, once again, an attractive asset to your property.
TIPS TO BE AWARE OF • If using chemicals (even green ones), company should water down surrounding vegetation prior to cleaning.
• Make sure downspouts will be directed to drainage areas with drain socks so wash water does not burn the grass or plants.
in conjunction with a heavy water flush to protect the surfaces and landscaping as well as reducing the impact of the odor.
• Be aware that walls and windows may be spotted after
Chemical Treatment Only: Some companies will offer to clean your roof by spraying with a special cleaner that then washes away in the next rain. This can be the cheapest way to go as it requires the least labor, but caution is advised. You may end up with strong odors and discolored roofs as you wait. Some companies may be spraying a chlorine mixture and leaving it on. As mentioned above, chlorine is a viable product that works well and quickly, but extreme care is required to avoid drying asphalt shingles and potential damage to plants from roof runoff.
•
•
• •
Green Cleaners: Green cleaners are available now for roof cleaning. These products are applied and allowed a dwell time, which is followed by a low-pressure rinse. The cost will generally be higher due to significantly higher chemical cost and labor time, and we recommend testing to see how well it will work on your roof as it is not always as effective as the non-green option. We recommend it as an excellent option for properties where “Going Green” is a motivating force.
WHAT IS INCLUDED Roof cleaning can involve more than just cleaning of shingles or tiles. Depending upon your needs, it can entail debris removal, gutter cleanout and cleaning, and other options. Make sure these options are spelled out in the proposal as to what is included as these are usually not automatically included in the bid. Also, be aware that windows may become spotted from overspray. Cleaning of windows should be considered a separate service. It can be performed as the building is completed or later, depending upon your needs and what the contractor offers.
•
• •
cleaning. Discuss with your company prior to cleaning what the expectations are. Ask if gutter cleaning is included and does that include both the interior and exterior of gutters. Some gutters get black line discoloration which needs special chemicals and hand scrubbing to remove. Ask how the cleaning will be done – will crews be on the roof? Will a lift be used? What type of safety procedures will be used? Determine the slowest time of the day and season for this work to be performed. Be aware that depending upon the surface being cleaned, occasional staining may remain. Notify your company if any damage exists on the roof that you know of. Ask them to notify you of any pre-existing damage prior to commencing cleaning. Be aware that if the crews are walking on a barrel tile roof, some breakage may occur depending upon the roof condition. Address how to handle this in advance. Notify tenants/owners to remove any items on balconies, patios or driveways that might be affected by overspray. Make sure the company you choose carries adequate insurance and has extensive experience. You do not want your roof to be the job they learn on.
Amy Diehl is the President of Awnclean USA. Awnclean is a 28 year old, commercial cleaning company offering pressure cleaning, window cleaning, roof cleaning and awning cleaning, as well as concrete and paver restoration and sealing, to commercial customers, hoteliers, K-12 schools and colleges, and multi-unit residential properties throughout the State of Florida. For
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ROOF ACCESS
more information, visit www.awnclean.com. (Note: This article is an adapted,
How the cleaning teams access your roof depends upon the number
updated version of one written by Amy for the West Florida Wire in 2011.)
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m-201 Facilities Management COURSE MATERIALS
Participant guide and flash drive with bonus readings and materials. CAI Guides for Association Practitioners: Bids and Contracts, Natural Disasters and Reserve Funds.
COURSE LENGTH
1.5 days | 8:30 a.m.–5:30 p.m. 8:30 a.m.–noon
TUITION
CAI manager member: $459 Nonmember: $559
DESIGNATION CREDIT M-201 is required for the PCAM designation.
CONTINUING EDUCATION CREDIT
M-201 is approved for 12 hours of continuing education for CMCA recertification. Visit www.camicb.org for details. For information on continuing education for state licenses, visit www.caionline.org/pmdp.
LEARN HOW TO PRESERVE AND ENHANCE YOUR ASSOCIATION’S PROPERTY AND PREPARE FOR EMERGENCIES. This course provides a hands-on approach to help you analyze, evaluate, communicate, and plan for property maintenance. Your community will benefit from your increased understanding of the various types of maintenance—routine, previous, emergency, corrective, and scheduled. Topics include: z Evaluating existing maintenance programs and management controls z Analyzing maintenance contracts z Overseeing maintenance of common areas, using checklists and reports z Making maintenance requests and recommendations to the board z Identifying the basic elements of a disaster plan z Preparing a request for proposal, including bid specifications z Monitoring fulfillment of a contract z Interpreting and invoking contract warranties z Understanding the concept of sustainable lifestyles z Using a reserve study for repair and replacement
» Visit www.caionline.org/m201.
JUNE 21, 2018 8:30am-5:30pm JUNE 22, 2018 8:30am-12pm
coming
soon
OFFICIAL 2018 SPONSORS
COIT Cleaning & Restoration Sperlonga Data & Analytics 26
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ARE YOU READY TO GO THE EXTRA MILE FOR YOUR CAREER?
Florida’s Premier Association Management Firm Association Management Is our ONLY business.
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recent photos of chapter fun
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CAPITAL LAND MANAGEMENT
WANTS TO BE YOUR PARTNER! Oxford Dictionary defines PARTNER as:
CAPITAL LAND MANAGEMENT GROWING YOUR LIVING ASSETS
“A person who takes part in an undertaking with another or others, especially in a business or company with shared risks and profits.” WE GET IT! WE UNDERSTAND IT! WE ARE COMMITTED TO IT! So let us PARTNER with you to help you reduce your risk and increase your profits! James Piney, Business Development Manager Mobile (863)-797-9970 WWW.CAPITALLAND.NET
CUSTOM RESERVE STUDIES
With you. Every step of the way. At Reserve Advisors, our clients expect a high level of quality and service, and we deliver. We’re fully committed to you during every step of the reserve study. Let our experience and expertise be your guide.
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For your no-cost proposal, please call Nick Brenneman at (800) 980-9881 or visit reserveadvisors.com
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Fulfilling the requirements of Condos and HOAs in Florida Audits - Compilations - Reviews Tax Returns - Budgeting - Filings ➢ ➢ ➢ ➢ ➢
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CAI CENTRAL FLORIDA CHAPTER MEMBERSHIP BENEFITS In addition to the many perks associated with a National CAI Membership, your local Central Florida Chapter offers even more value and engagement to its members:
HOMEOWNER VOLUNTEERS
COMMUNITY MANAGERS
If three members from the same board join the chapter, your first year of membership dues are FREE
CAICF will pay for HALF of your manager tuition fees for required education credits
MANAGEMENT COMPANIES
BUSINESS PARTNERS
Company recognition & networking Maximize business brand opportunities with current & recognition & enjoy exclusive potential clients, as well as face-to-face networking industry-specific business partners opportunities with potential clients
LOCAL CHAPTER EDUCATION AND NETWORKING EVENTS Quarterly Board Certification classes CEU credit hours at specified luncheon events Participation opportunity at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission and exclusive perks at one of the best community association tradeshows in Central Florida
Opportunity to attend and speak at panels, Q&A sessions, education classes, and Business Roundtable events Participation & sponsorship opportunities at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission, exclusive booth vendor pricing, and sponsorship opportunities at one of the best community association tradeshows in Central Florida
Professional Designations & Certifications Local Professional Management Development Program Classes Quarterly Board Certification classes CEU credit hours at specified luncheon events
ACCESS TO SPECIALIZED COMMUNITY ASSOCIATION SERVICE PROVIDERS Online service directory Personal interaction at monthly events Panels and Q&A sessions
SPONSORSHIP & MARKETING OPPORTUNITIES In addition to brand recognition, sponsors enjoy benefits like a free booth at the trade show, advertising opportunities, first consideration at speaking events, discounted pricing for future sponsorships and events & advertising on the chapter website Inclusion in the Service Directory
INCLUSION IN ONE OF THE LARGEST CHAPTERS IN THE US ENCOMPASSING OVER 7,500 HOA & CONDOMINIUM ASSOCIATIONS IN MARION, VOLUSIA, SEMINOLE, ORANGE, BREVARD, OSCEOLA, POLK, LAKE & SUMTER COUNTIES!
Interested in joining the CAI Central Florida Chapter? For assistance or more information, reach out to the Executive Director by calling 407-850-0106 or e-mailing at exdir@caicf.org. To join now, visit www.caionline.org for membership categories and dues. Prior to joining online you will be prompted to log in or create an account. Membership dues are non-refundable.
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PAINTS • COATINGS • ADHESIVES • SEALANTS
Since 1978, Lanco has produced paints, coatings, adhesives and sealants that simplify your projects and give the absolute best value in the Market.
COMMUNITY ASSOCIATION LOANS Valley National Bank understands maintaining property values is important to your Association. That is why we created a flexible and competitive priced package of loan products to assist you with renovations, repairs and insurance premium financing. UNIQUE ADVANTAGES: • Competitive Fixed and Variable Interest Rates
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• Project Specific Loan Structure • Flexible Payment Terms to Meet Your Goals • Up to 100% Annual Insurance Premium Financing
At Valley National Bank, we can customize a solution to meet your needs. Please contact us for more information.
lancopaints.com
Charissa Eller Vice President Property Management Specialist Phone: 407-581-5426 Cell: 321-315-6275 Email: celler@valleynationalbank.com
®
® © 2016 Valley National Bank®. Member FDIC. Equal Opportunity Lender. All Rights Reserved.
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VNB CAI Newsletter Ad 2016.indd 1
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Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change. ©2017 MUFG Union Bank, N.A. All rights reserved. Equal Housing Lender. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A.
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TO OUR MEDALLION MEMBERS!
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Access Management Alliance Association Bank Angius & Terry, LLP Arias Bosinger Asphalt 365 Asphalt Restoration Technology Systems Assured Partners BB&T Association Services Becker & Poliakoff, P.A. BrightView Landscaping Capital Land Management Dragonfly Pond Works Driveway Maintenance EmpireWorks Reconstruction and Painting Enviro Tree Services
Garfinkel Whynot Association Law Glickstein, Laval, Carris, P.A. Leland Management, Inc. Melrose Corporation Mutual of Omaha Premier Association Management Renovia Ruggieri Law Firm Sentry Management, Inc. Spies Pools The Association Law Firm PLLC Triad Pavers & Concrete Services True Property Group Universal Contracting Vice Painting
gold All County Paving Insurance Appraisers of Central Fla Mapili CPAs LLC
Centennial Bank Lanco Paints Midway Services Utilities Proscape 34
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Reserve Advisors Towers Property Management Valley National Bank
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Ryestone Sihle Insurance Group Sperlonga Data & Analytics Union Bank HOA Services