Oshi 003 template

Vi i S a e e

The OSHI P ec i a i a i e i i ia i e ha ide i edia e he h e h a f i . I i ee ed a d d i e b e a e e ie ce. I

c ea e c ec i be ee h e h Wa He a d h e a e i a

i i Gi e He . F he e, OSHI e i a a h i ic ec e

c i a d ide e e i f a e a e

ife a d begi hea , b d , i d a d h gh i e i i a -

g i g g a e f ec e a d e a hea i g.

Y C achi g S e.. I Y A .

We c e O hi.

Developing strong communit links whereb each mentor will personall guide their client based upon their individual strengths. Offering holistic support and regular contact. Empowering each client along the wa , enabling them to grow and become part of the organisation and give back to others.

Changing the face of our social issues, and turning a corner in using powerful influence to concentrate on solutions and recover focus. Positive marketing through Faces of recover . Working towards a completel different wa of working with clients and allowing them to grow and live life in recover .

To be a conduit for a proven wa to succeed in recover through regular one to one engagement and communit integration changing approach to living life well. to monitor, review, evaluate to adapt to continuousl meet the needs of the service users .

Aims & Objectives of role

Stage one

Oshi ensures there are relevant recovery coaches/mentors ready, willing and able to offer support and provide immediate same day support (wherever that may be, including those still receiving treatment in hospital). The coach will then provide on-going support 24 hours a day from that point on and being there to listen, talk and share their personal experiences of how they have found personal recovery.

Stage two

The coach will guide their mentee/the person they are supporting on their personal recovery journey, be it attending mutual aid meetings, online help groups, volunteering or taking part in an array of holistic activities that will stimulate mind, body and soul.

Stage three

At this point; OSHI will not discharge its friends and will instead encourage them to give back to the community, even if that means just being available to help out in a one of the community chat rooms (whatsapp) as well asking them to provide genuine feed-back so that the OSHI team can develop a deeper understanding of what challenges are facing people and then learn how we can better serve the community's needs going forward

Contact proposal.

Coach/Client contact protocol.

The aim is to outline a structured plan for coaches to follow when contacting clients. This is to address and assess the level of engagement between both parties.

Oshi prides itself on not discharging clients and will always maintain contact depending on the amount of support needed.

Initial contact within 24 hrs of referral - coordinator.

Introduction by text to client followed daily texts for first 7 days Dependant on engagement and if agreed could have a phone call. Safeguarding - get to know client before arranging face to face visits.

Follow up for 4 weeks regular texts and affirming positive messages allowing the client to steer engagement. Could be 2/3 weekly for month.

If still engaging after one month you can agree further calls and meetings. Please remember to check in with coordinator informing meeting (safeguarding risks). Be organic with approach.

There will be clients unwilling to engage even after the first point of contact. They may not respond to the initial text or further texts Don’t be disheartened Continue to send daily texts for a week, then move to minimal contact Possibly once a week and onto once a month. We never know when we send a message and it is exactly what’s needed to re establish contact.

Volunteer expenses policy.

Purpose and scope of the policy

Expectation and compliance

This policy is intended to provide clear parameters for all volunteers within Oshi; to ensure what can and cannot be reimbursed is understood.

This policy covers travel, subsistence and other expenditure which may be incurred whilst volunteering for Oshi. As a charity, Oshi asks all volunteers to ensure their expenses are appropriate and proportionate.

This policy aims to ensure that:

Volunteers are treated fairly, reimbursed promptly and in full for any legitimate cost they have incurred. Only actual costs incurred may be reimbursed.

Any expenditure gives Oshi best value for money and that administration resources are kept to a minimum by streamlined processes. Expenses do not represent a reward or compensation for loss of time.

Importance of claiming expenses

Volunteers play a crucial role in the work of Oshi As such, it is important that volunteers claim their expenses. Oshi wants to ensure that as many people as possible are able to volunteer, and is keen to ensure that no one is disadvantaged financially by volunteering for us.

Reimbursement of expenses is also important from an equal opportunities perspective. Volunteers who may be reliant on benefits or are on a lower income should not be excluded because they cannot afford the costs sometimes involved in Oshi’s supporting roles Not reimbursing expenses may become a barrier to people giving their time Therefore, it is essential that all volunteer expenses are claimed and reimbursed accurately, swiftly and regularly.

Oshi is aware that some volunteers may not wish to receive reimbursement, despite the reasons above Whilst recognising a volunteer’s wishes, there is still the opportunity to process the expense claim (therefore giving full knowledge of volunteering costs); should a volunteer wish to make a donation independent of this expense, please speak with a Oshi expense approver.

Please contact a Oshi expenses approver if you have any problems claiming your expenses

Receipts

Volunteer responsibility:

When claiming expenses, volunteers must provide an explanation of why the expense has been incurred and be clear that it is appropriate expenditure on Oshi business. With the exception of mileage claims, all expenses must be supported by a receipt, invoice or other proof of expenditure This verifies that an expense has been incurred, not only to the expenses approver but also for HMRC, should Oshi be subject to an inspection.

Credit card receipts are not appropriate on their own unless they contain details of items purchased

Oshi expenses approvers have a responsibility to check that the expenses being claimed comply with the requirements of this policy before approving a reimbursement.

Lost or missing receipts

Oshi accepts that it is not always possible to obtain receipts when volunteers are undertaking their volunteering role

If volunteers fail to produce receipts for a claim, they can provide a declaration of “no receipt” for items totalling £10 or less (noted on the claim form).

Authorisation of items valued at more than £10 but less than £100 may only be paid after explanation by the volunteer and at Oshi’s discretion

Above £100, Oshi’s Managing Director will be required to approve the reimbursement. Persistent failure to produce valid receipts may result in subsequent claims not being approved.