C4DIHull@TheDock,31-38QueenSt,HullHU11UU
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
oshi.org.uk VOLUNTEER WELCOMEPACK help@oshi.org.uk
Aims&objectives
Contactproposal
Training&Development
SupportPackage
Expenses
Policies&Procedures
Content. Visionstatement WelcometoOshi
VisionStatement
TheOSHIProjectisaninnovativeinitiativethatprovidesimmediatehelp tothosewhoaskforit.Itispeerledanddrivenbypersonalexperience.It createsconnectionsbetweenthosewhoWantHelpandthoseareina positiontoGiveHelp.Furthermore,OSHIexistsasaholisticrecovery communityandprovideseveryopportunityforanyonetostarttoenjoy lifeandbegintoheal,body,mindandsoulthroughimmersioninanongoingprogrammeofrecoveryandpersonalhealing.
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E YourExperienceIsOurExpertise
Developingstrongcommunitylinkswherebyeachmentorwillpersonally guidetheirclientbasedupontheirindividualstrengths.Offeringholistic supportandregularcontact.Empoweringeachclientalongtheway, enablingthemtogrowandbecomepartoftheorganisationandgive backtoothers.
Changingthefaceofoursocialissues,andturningacornerinusing powerfulinfluencetoconcentrateonsolutionsandrecoveryfocus. PositivemarketingthroughFacesofrecovery.Workingtowardsa completelydifferentwayofworkingwithclientsandallowingthemto growandlivelifeinrecovery
Tobeaconduitforaprovenwaytosucceedinrecoverythroughregular onetooneengagementandcommunityintegration–changing approachtolivinglifewell.–tomonitor,review,evaluatetoadaptto continuouslymeettheneedsoftheserviceusers“.
WelcometoOshi.
BeingacoachforOshiisincrediblyrewarding.Gettingtosupportthose thataregoingthroughsimilarsituationsaswhatIwentthroughissucha privilege.Myrecoveryhascomeonsomuchasaresultofbeingableto giveback.ThereisnogreaterfeelingthanknowingImbeingabletohave apositiveimpactonthosethatneedit
Lee-coach
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
Aims&Objectivesofrole
Stageone
Oshiensurestherearerelevantrecoverycoaches/mentorsready,willing andabletooffersupportandprovideimmediatesamedaysupport (whereverthatmaybe,includingthosestillreceivingtreatmentin hospital).Thecoachwillthenprovideon-goingsupport24hoursaday fromthatpointonandbeingtheretolisten,talkandsharetheirpersonal experiencesofhowtheyhavefoundpersonalrecovery.
Stagetwo
Thecoachwillguidetheirmentee/thepersontheyaresupportingon theirpersonalrecoveryjourney,beitattendingmutualaidmeetings, onlinehelpgroups,volunteeringortakingpartinanarrayofholistic activitiesthatwillstimulatemind,bodyandsoul.
Stagethree
Atthispoint;OSHIwillnotdischargeitsfriendsandwillinsteadencouragethem togivebacktothecommunity,evenifthatmeansjustbeingavailabletohelp outinaoneofthecommunitychatrooms(whatsapp)aswellaskingthemto providegenuinefeed-backsothattheOSHIteamcandevelopadeeper understandingofwhatchallengesarefacingpeopleandthenlearnhowwe canbetterservethecommunity'sneedsgoingforward
Contactproposal.
Coach/Clientcontactprotocol.
Theaimistooutlineastructuredplanforcoachestofollowwhencontacting clients Thisistoaddressandassessthelevelofengagementbetweenboth parties.
Oshipridesitselfonnotdischargingclientsandwillalwaysmaintaincontact dependingontheamountofsupportneeded.
Initialcontactwithin24hrsofreferral-coordinator
Introductionbytexttoclientfolloweddailytextsforfirst7days.Dependanton engagementandifagreedcouldhaveaphonecall.Safeguarding-getto knowclientbeforearrangingfacetofacevisits.
Followupfor4weeksregulartextsandaffirmingpositivemessagesallowing theclienttosteerengagement Couldbe2/3weeklyformonth
Ifstillengagingafteronemonthyoucanagreefurthercallsandmeetings. Pleaseremembertocheckinwithcoordinatorinformingmeeting (safeguardingrisks).Beorganicwithapproach.
Therewillbeclientsunwillingtoengageevenafterthefirstpointofcontact Theymaynotrespondtotheinitialtextorfurthertexts Don’tbedisheartened Continuetosenddailytextsforaweek,thenmovetominimalcontact.Possibly onceaweekandontoonceamonth.Weneverknowwhenwesendamessage anditisexactlywhat’sneededtoreestablishcontact.
IhavebeenvolunteeringforOshifor9monthsnow,Isupportladiesina coachingrole.Myexperiencesofarhasbeenincrediblyrewarding.To shareknowledgeandpassonhopetoothers,formecomesfromaplace ofcompleteunderstanding.Thisissuchapowerfulgifttogive.My approachisholistic,honestandopen.
Imcurrentlyinregularcontactwithmyclientandwetalkaboutallsorts. Wearebuildingatrustingrelationshipandforhertofeelsafeandnon judgedisofupmostimportance.
IfeelextremelyproudtobeapartoftheOshiteamandwhattheyhave putinplacetoofferthisinvaluablelifesavingservice.thankyou
Lyndsey-coach
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
Training&PersonalDevelopment
As a volunteer of Oshi we offer extensive training and development It is expectedofyourroletocompletemandatorytrainingtodevelopyourpractise. We also offer additional courses which can further your role and career if you shouldchoose.Ourtrainingpackageisevolvingallthetimeandwearehereto supportandguideyouonyourjourney.
All training is through a dedicated online NHS provider and includes our mandatory courses There is also an extensive list of extra courses should you wishtoexpandyourlearning.
Mandatorytraining.
Safeguardingadultsforvolunteers
Safeguardingchildrenforvolunteers
Equality,DiversityandHumanRightsforvolunteers
Health,Safety&Welfarelevel1
Datasecurityawarenessforvolunteers
SupportPackage.
Oshirecognisesthatyourwellbeingisimportanttous,givingyour timetosupportusindevelopingatruelyuniqueinnovativeservice. Supportingotherscanbedemandingyetsorewardingforeach individual.
Wehaveinhousecounsellorswhoareavailableforyoutoutilise andthereisanopportunitytoexploreexternalconfidental supervsionawayfromyourrole.Youmaywanttooffloador developanawarenessofyourcoachingstyle.
Youreceiveregularmonthlysupervsionwithleadcoordinator givingyouthespacetodiscussgoodpractise,clientissues, observationsandyourprogress.
Wealsohaveaextensivetrainingpackagetosupportyouand developyourskills.
Allweaskisforyoutobeyouandspreadyouruniquenesstoour clientswhowantthehelpandsupport.
ImsogratefulthatIfoundOshi,It'sbeenamazingforme.I'dbeen strugglingwthaddictionforsomeyearsanddidntknowwheretoturn.I gotincontactwithOshiandtheyorganisedandsetmeuptomeet someonewhoIcouldrelateto.Wemetupforacoffee,thisgaveme hopethatIcouldrecoverandInowhavethehelpfromthemonwhatI neededtodotokeepgoing Iamnow7monthscleanandsoberand livingabetterlifeinrecoveryandIwouldnthavebeenabletodoit withoutthesupporttheyhavegivenme.
Zak-client
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
Purposeandscopeofthepolicy
Expectationandcompliance
This policy is intended to provide clear parameters for all volunteers within Oshi;toensurewhatcanandcannotbereimbursedisunderstood.
This policy covers travel, subsistence and other expenditure which may be incurred whilst volunteering for Oshi. As a charity, Oshi asks all volunteers to ensuretheirexpensesareappropriateandproportionate.
Thispolicyaimstoensurethat:
Volunteers are treated fairly, reimbursed promptly and in full for any legitimate cost they have incurred. Only actual costs incurred may be reimbursed.
AnyexpendituregivesOshibestvalueformoneyandthatadministration resourcesarekepttoaminimumbystreamlinedprocesses.
Expensesdonotrepresentarewardorcompensationforlossoftime
Volunteerexpensespolicy.
Importanceofclaimingexpenses
VolunteersplayacrucialroleintheworkofOshi.Assuch,itisimportantthat volunteersclaimtheirexpenses.Oshiwantstoensurethatasmanypeopleas possibleareabletovolunteer,andiskeentoensurethatnooneis disadvantagedfinanciallybyvolunteeringforus
Reimbursementofexpensesisalsoimportantfromanequalopportunities perspective.Volunteerswhomaybereliantonbenefitsorareonalower incomeshouldnotbeexcludedbecausetheycannotaffordthecosts sometimesinvolvedinOshi’ssupportingroles.Notreimbursingexpensesmay becomeabarriertopeoplegivingtheirtime.Therefore,itisessentialthatall volunteerexpensesareclaimedandreimbursedaccurately,swiftlyand regularly.
Oshiisawarethatsomevolunteersmaynotwishtoreceivereimbursement, despitethereasonsabove.Whilstrecognisingavolunteer’swishes,thereisstill theopportunitytoprocesstheexpenseclaim(thereforegivingfullknowledge ofvolunteeringcosts);shouldavolunteerwishtomakeadonation independentofthisexpense,pleasespeakwithaOshiexpenseapprover
PleasecontactaOshiexpensesapproverifyouhaveanyproblemsclaiming yourexpenses.
IwouldliketotakeaminutetodescribemyexperienceofhavinganOshi coach.Lyndseyhasbeengreatforhelpingmealongthewayonmy journeyinrecovery.Lyndseyintroducedherselfbytextandwetalkedon thephone.Ifeltateaseimmediately.Itwasasifshehadbeenafriend foryearsandveryeasytotalkto.IdidntfeeljudgedorthatIwasbeen assessed.ShewassimplytheretohelpwithwhateverIneededandreally neededthesupport WethenmetregulartocatchupandIwouldalways confideandaskheropinionondifferentissuesIhadorthingsIwas strugglingwith.Lyndseyalwayshasapositiveimpactonmyrecovery, sheisverysupportive,caringandhelpful.Itrustherandfeelsshe believesinme.Itsreallyimportanttohavepositivepeopleinyourlifein earlyrecoverytokeepmovingforwardandachievinggoals.formeI neededsomebodytherewhohadbeenwhereIhavebeenandcould relatetome.IhavealongwaytogoinhealingbutknowingthatIhave Lyndseytheretocontactatanytimemakesmyrecoverymore manageableandpossible.SoabigthankyoutoOshiandLyndseyfor encouragingmeonmyjourney
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
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Mary-client
Receipts
Volunteerresponsibility:
Whenclaimingexpenses,volunteersmustprovideanexplanationofwhythe expensehasbeenincurredandbeclearthatitisappropriateexpenditureon Oshibusiness
Withtheexceptionofmileageclaims,allexpensesmustbesupportedbya receipt,invoiceorotherproofofexpenditure.Thisverifiesthatanexpensehas beenincurred,notonlytotheexpensesapproverbutalsoforHMRC,should Oshibesubjecttoaninspection.
Creditcardreceiptsarenotappropriateontheirownunlesstheycontain detailsofitemspurchased
Oshiexpensesapprovershavearesponsibilitytocheckthattheexpenses beingclaimedcomplywiththerequirementsofthispolicybeforeapprovinga reimbursement.
Lostormissingreceipts
Oshi accepts that it is not always possible to obtain receipts when volunteers areundertakingtheirvolunteeringrole.
Ifvolunteersfailtoproducereceiptsforaclaim,theycanprovideadeclaration of“noreceipt”foritemstotalling£10orless(notedontheclaimform).
Authorisation of items valued at more than £10 but less than £100 may only be paid afterexplanationbythevolunteerandatOshi’sdiscretion.
Above £100, Oshi’s Managing Director will be required to approve the reimbursement. Persistent failure to produce valid receipts may result in subsequentclaimsnotbeingapproved
Policies&Procedures
AspartofouronbardingpackageweincludeallOshiorganisationpolicies andprcoedures.
ThesearetobereadpriortobeginningyourjounreyasanOshicoach. Thiswillgiveyouanunderstadningofourvisionandobjectivesasan organistationanddevelopanawarenessaroundanypotential safeguardingissues.
EqualOpportunities
GDPR-dataprotection
Health&Safety-Flexibleworking,Workingfromhome
CICcodeofethics,Privacynotice
Oshistructure
Safeguardingadults
Safeguardingchildren
Volunteeragreement
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E YourCoachingStyleIsYourArt.
OSHI O P E N S O U R C E H E A L I N G I N I T I A T I V E
oshi.org.uk help@oshi.org.uk
C4DIHull@TheDock,31-38QueenSt,HullHU11UU
