Contact proposal.

Coach/Client contact protocol.

The aim is to outline a structured plan for coaches to follow when contacting clients. This is to address and assess the level of engagement between both parties.

Oshi prides itself on not discharging clients and will always maintain contact depending on the amount of support needed.

Initial contact within 24 hrs of referral - coordinator.

Introduction by text to client followed daily texts for first 7 days Dependant on engagement and if agreed could have a phone call. Safeguarding - get to know client before arranging face to face visits.

Follow up for 4 weeks regular texts and affirming positive messages allowing the client to steer engagement. Could be 2/3 weekly for month.

If still engaging after one month you can agree further calls and meetings. Please remember to check in with coordinator informing meeting (safeguarding risks). Be organic with approach.

There will be clients unwilling to engage even after the first point of contact. They may not respond to the initial text or further texts Don’t be disheartened Continue to send daily texts for a week, then move to minimal contact Possibly once a week and onto once a month. We never know when we send a message and it is exactly what’s needed to re establish contact.