Reloadday 18012024 OhMPweb

OhMP Web

The objectives of OhMPweb are: • Follow-up of patient files EPD • Centralize data to the satisfaction of our care providers • Referral tool for our partner companies to forward files • Capture data related to impact and effectiveness • Draw up reports for stakeholders involved • Facilitate billing

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OhMP Web PROFESSIONAL CONFIDENTIALITY BEROEPSGEHEIM Do not access OhMPweb in a public place where people can read (possibly) your screen Do not discuss “clients” in public (even amongst colleagues) Do not leave your PC unattended without password protecting it and if something goes wrong and we have a data leak, let us know immediately © Elke Van Hoof powered by Oh My People

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IMPORTANT: After logging in you need to change your password • We work via LastPass to store your passwords.

• We work with two-factor authentication to optimize security.

The risk of leaving your files 'open' is too great.

When you log in for the first time, you will have to approve the terms & conditions/privacy policy (see attachment). When these are changed, you will be prompted every subsequent time you log in. This also applies to the patients. So give this to the patients when relevant. © Elke Van Hoof powered by Oh My People

Do not access OhMPweb from a computer/dev ice that is also used by others.

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FOR ALL YOUR (OHMP) QUESTIONS

ohmpwebcoach@Oh MP.be AND...

OHMP Handbook BUT... we also get some “recurring” ones © Elke Van Hoof powered by Oh My People

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When you accept a file, you are expected to be in touch within 24 hours to make an appointment .

The first appointment is expected within 5 working days after the telephone call. You can indicate your various contact attempts via the button Dossier contacts.

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Ideally, you immediately record 3 appointments. If this is difficult during the first telephone conversation, foresee this during the first consultation.

In this way we create more transparency and predictability for our clients.

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You hand over the welcome package during the first session.

• It is the intention that you actively work with the work package.

Online Clients receive the Package via registered mail

• Take the time to discuss what's in this package and what you're going to do with it.

A session consists of 90 minutes: 80 minutes with the coachee and 10 minutes for admin.

During these 10 minutes we expect that the data will always be stored properly in OhMPweb. This way your files are always up-to-date and invoicing can also run smoothly.

• Clearly indicate that they are expected to have this with them at all time • The letters for the general practitioner, occupational physician and HR are replaced by © Elke Van Hoof powered by Oh My People Reload Day January 2024 documents on our updated

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When you create a new When you press “new session session” a new pop-up window appears (see below), where you can enter the date, time, duration and location of the appointment.

CHECK – the session has the correct name and duration First session is ALWAYS the “diagnostics + intake” session If the first session is not “diagnostics + intake” please contact ohmpwebcoach@ohmp.be with the EPD.

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Feedback LInk is only valid for 5 days and can not be re-send Questionnaire link can be re-send

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Clients will loose a session - so if recurring please point this out to your client.

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An EPD can be MAXIMUM 2 months without activity otherwise it needs to be closed.

After partial reintegration/ workresumption for LESS than 80% , the EPD is entitled to a complete the trajectory.

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Use the section “COMMENTS” – so managing your file becomes easy  Monthly reporting

After 80% or 100% workresumption, the EPD is entitled to 3 more sessions to be closed within 3 months EVEN if this means not all sessions have been used.

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To close a file, you can choose 'close file' via actions at the top right Important to select the correct closing indicator © Elke Van Hoof powered by Oh My People

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Reintegration ongoing

the reintegration process is running as planned.

This is the status that must be entered, as long as there are no adjustments regarding the resumption of work.

Re-integration Same Work Re-integration Modified Work Re-integration Other Work Partial Re-integration Same Work Partial Re-integration Modified Work Partial Re-integration Other Work Re-training Ongoing Starts Own Business Unemployed

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the employee is 100% back to work for the same employer in the same position the employee is 100% back to work for the same employer in a different position the employee is 100% back to work, but with another employer the employee has partially returned to work for the same employer in the same position the employee has partially returned to work for the same employer in a different position the employee is partially back at work, but with another employer the employee is undergoing training before reintegrating client starts his own business Client is unemployed

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Normal vs Early Termination?

Trigger = number of sessions 10 sessions completed = NORMAL less than 10 sessions completed = EARLY © Elke Van Hoof powered by Oh My People

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Early termination

less than 80% of the sessions have taken place

Normal termination

80% or more of the sessions have taken place

Re-integration Same Work

the employee is 100% back to work for the same employer in the same position

Re-integration Modified Work

the employee is 100% back to work for the same employer in a different position the employee is 100% back to work, but with another employer

Re-integration Other Work Partial Re-integration Same Work Partial Re-integration Modified Work Partial Re-integration Other Work

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the employee has partially returned to work for the same employer in the same position the employee has partially returned to work for the same employer in a different position the employee is partially back at work, but with another employer Reload Day January 2024

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No collaboration employee

The employee cannot be contacted despite 3 attempts, does not show up at sessions and/or does not cooperate during the sessions.

Stop initiated by AG No re-integration at end track Re-training Ongoing Starts Own Business Unemployed

The RTW trajectory was stopped at the request of AG the employee has not returned to work at the end of the track the employee is undergoing training before reintegrating client starts his own business Client is unemployed

Re-integration track finished

The re-integration track has been stopped for an unexpected reason and could not be completed.

Including for example: a) A situation has occurred (outside the will of the employee) with consequences for the return to work process, as a result of which the process has not started or has been stopped. b) The route has been temporarily stopped, but will resume at a later date. c) Exclusion criteria that were not captured during the triage interview surfaced later during the process, as a result of which the process is stopped © Elke Van Hoof powered by Oh My People

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Request additional sessions

Reopen file

You can request extra sessions by completing the document “Request extra sessions.docx” and forwarding it to: ohmpwebcoach@ohmp.be.

When a file was stopped for an unexpected reason and could not be completed.

Always use all your 12 sessions first in OhMP web It is important to complete this before the last session, because the request has to be forwarded to AG and they have to accept the request.

A request can be made to AG to reopen the file.

You can do this by completing the document Request reopening process _ Request to reopen session.docx and forwarding it ohmpwebcoach@ohmp.be

You should download a copy of the document to your computer and not directly modify the document from the SharePoint. © Elke Van Hoof powered by Oh My People

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PLEASE MAKE SURE:

• to invoice monthly • invoices to be send to facturen@ohmp.be • Mention the cost center: 004 Reboarding or 018 for Incompany Coaching • Attach your individual session invoice to your invoice © Elke Van Hoof powered by Oh My People

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Reporting streamlined by adding unique identifier for each company (K-Number) and Sector indicator Comments we added this field to the Admin Panel so changes can be made Invoices : newest ones are on top Split Invoicing based on type of trajectory: Reboarding (004) and Inhouse / Company Coaching (018)

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Triage SLA AG 3 contact-attempts per client

NEW: Each contact moment can be reported = Improvement visibility client touchpoints

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X

Planning

6.

5. Planning

So as of now, your first session will be Planning © Elke Van Hoof powered by Oh My People

Date to be entered when you spoke to the the client to make the first appointment Reload Day January 2024

Date first appointmen t to be added in the Comments 24

EFFICIENCY

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Automated Reporting Notification Online files Reporting

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... just ... let us know your planning We will continue the monthly availability Planner Do keep in mind SLA with AG also during holiday season

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Question 1: Open files

You have accepted a new file.

What is time frame within which you should offer the client a first appointment?

A. Three working days B. 1 week C. Five working days

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Question 2: the first appointment You just made an appointment for the first session with the client by phone. What is the next step that you take? a. I put the appointment in my agenda so that I can’t forget about it. b. I enter the contact in OhMP web for the first questionnaire c. I add a new session called “Planning” and add the first date in the comment section d. I make sure that I still have a reboarding bag and otherwise I order some new ones. © Elke Van Hoof powered by Oh My People

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BONUS question How many client files have been uploaded in OhMP Web in 2023?

A. 746 B. 998 C. 1125

Question 3: employment Your client has returned to work half-time after five sessions. He will continue to work for the same employer but in a different position. What do you do? Do you enter this somewhere? a. I just note it in the session itself b. I note it when I finally close the file in the section ‘comments’ c. I note it in the field ‘professional situations’ with the employment rate and the other details © Elke Van Hoof powered by Oh My People

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Question 4: open files What is the maximum amount of time a file can be open without scheduling new sessions? a. 4 weeks b. 6 weeks c. 2 months d. Depends on the need of the client

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Question 5: Closing a file The last session has taken place. How do you close the file correctly? a. I close the file with the reason that is the most suitable from all the reasons I can choose and I close the file with the date from the day itself. b. I close the file with the reason ‘termination’ because there were 60% of the sessions completed and I give it the date from the last session. c. I look at the end of the month if there are still files that I need to close and then I close it with the date from the last session and right reason. d. I close the file with the reason ‘termination’ or ‘early termination’, depending on the amount of sessions and I give it the date from the last session. © Elke Van Hoof powered by Oh My People

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BONUS question how many development hours were spend on Automated Reporting?

A. 68 B. 91 C. 163 © Elke Van Hoof powered by Oh My People

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