Mediserve Brochure

MediServe Support Keeping your service running smoothly

Peace of mind - MediServe Support

What makes us different?

Keeping your equipment running smoothly is crucial to the success of your practice.

Faulty diagnostic equipment can be a major inconvenience, leading to delays in consultations and even the cancellation of appointments.

Our products provide the complete solution for GP practices and are designed to save time, reduce costs and enhance patient care.

Numed Healthcare offer a complete product support package called MediServe, which protects you against the potential cost, inconvenience and downtime of technical issues. This gives you the peace of mind that your service will continue to run smoothly no matter what may happen.*

Key features and benefits

Unlimited Technical Support

Unlimited Equipment Repair

Full Annual Service & Calibration

Inclusive Loan Equipment

Giving you the peace of mind that someone is there to help whenever you need it

No unexpected and expensive repair costs, including accidental damage cover*

Keeping your equipment in the best possible condition for many years to come

Keeping your service running whilst your equipment is being serviced or repaired

No one understands your equipment better than we do, and only we can provide the care your new device needs to ensure maximum accuracy and prolong its lifespan:

Our Customer Support Team

Our Engineering Team

Our friendly UK based Customer Support team is here to quickly resolve any issues and answer any queries you may have. Our technicians have set the highest standards for technical support:

Our manufacturer-accredited technical engineers test thousands of medical devices every year.

We will ensure your equipment is 100% accurate, properly maintained and safe:

3 Dedicated technicians who understand you need problems resolving quickly

3 Expert technical engineers using specialist equipment

3 A customer satisfaction rate of over 99%

3 An average equipment turnaround time of less than 48 hours

3 Full remote desktop support means issues can be resolved quickly and easily

3 Maintenance of your equipment to all applicable CQC regulations

All of our I3 integrated diagnostic solutions include a year’s MediServe Support as standard and this can be purchased separately on many of our other products.

MediServe Support goes above and beyond the manufacturer’s warranty to fully protect your equipment:

MANUFACTURER’S WARRANTY

MEDISERVE SUPPORT

Limited technical support

3

3

Limited repair cover

3

3

Unlimited technical support

7

3

Unlimited equipment repair cover, including parts and labour

7

3

Full annual service and calibration

7

3

Accidental damage cover*

7

3

Inclusive loan equipment

7

3

Re-Installation of any associated software

7

3

FEATURE

With MediServe Support there are no hidden costs and we don’t charge you for parts and labour.

What our customers are saying about MediServe Support

“

We are a large practice, over 35,000 patients, and have a lot of 3rd party software on site. Numed are by far the best support team we deal with, always helpful, polite and get the job done.

”

Debbie Perry - IT Manager, Latham House Medical Centre To find out more information about MediServe Support: Visit: www.numed.co.uk/mediserve Phone: 0114 399 0010 Email: mediserve@numed.co.uk *Theft, water ingress or malicious damage are not covered Loan equipment is subject to availability

Alliance House, Roman Ridge Road, Sheffield S9 1GB Tel: 0114 243 3896 Fax: 0114 243 3413 info@numed.co.uk www.numed.co.uk