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StrategicPlan2025 IMAGINE OURWORLD

Foreword

AsChairofTrustees,itisbothaprivilege andaresponsibilitytointroduceNugent's newstrategicplan.Thisdocumentmarks apivotalmomentinourjourney, encapsulatingourunwavering commitmenttosupportingand empoweringthoseinourcommunities.It setsforthourvisionforthefutureand providesaroadmapforachieving impactfulandsustainablechange.

AtNugent,ourmissionisrootedin compassion,respect,andinnovation. Since1881,wehavestrivedtobeabeacon ofhopeandasourceofstrengthfor individuals,families,andcommunitiesin need.Thisstrategicplanreflectsthe valuesthatguideusandtheaspirations thatdriveustocontinuallyevolveand adaptinanever-changingworld.

Thedevelopmentofthisplanhasbeena collaborativeeffort,drawingoninsights fromourdedicatedcolleagues,volunteers, partners,and,mostimportantly,the peoplewhoseliveswetouch.Itisthrough thesecollectivevoicesthatwehave identifiedkeyprioritiesandopportunities todeepenourimpactandextendour reach.

Overthecomingyears,wewillfocuson:

Accommodation

Employability

PovertyAlleviation

QualityofLife

MakingMemories

Theseprioritiesarenotjustaspirations; theyareourpromisetothosewhorelyon Nugent.Wearedeterminedtonavigate thechallengesaheadwithresilience, creativity,andasteadfastbeliefinthe potentialofeveryindividualtothrive.

OnbehalfoftheBoardofTrustees,Iextend myheartfeltgratitudetoeveryonewho contributestoNugent'ssuccess.Together, wecanachieveextraordinarythings, transforminglivesandbuildingabrighter, moreinclusivefutureforall.

Thisstrategicplanisacalltoactionto createaworldwhereeveryonehasthe opportunitytolivewithdignity,purpose, andhope.

John-Paul

John-PaulDennis ChairofTrustees Nugent

AboutUs

TheoriginsofNugentdatebacktothe 1800’sandthepioneeringworkofFather JamesNugent(1822-1905)inchild welfare,relieffrompovertyandsocial reform.Hisworkhadadramaticimpact onthelivesofthousandsofvulnerable people. Weremaindedicatedtomaking apositivedifferenceforthepeoplewho needus,helpingourcommunitiesto thrive.

Nugentisaregisteredcharityandis thereforeregulatedbytheCharity Commission.TheLocalAuthorities acrosstheLiverpoolCityRegionand beyondaswellasthenational regulatorsincludingCareQuality Commission(CQC),andOfsted, contractandlicenseustoprovide services.

Weofferadiverserangeofsupportfor adultsandchildrenthroughourhomes, education,families,communityand socialworkservices.Asaproviderofa widerangeofessentialsupport,wework attheheartofsomeofthemost vulnerableanddisadvantaged communities.

Nugent’sinitiative‘OurFutureNow’ focusesonhelpingprovidesupportnot coveredbypublicfunding.Werecognise thatshortfallsareleavingour communitieswithoutadequatesupport. Whilewefacechallengesduetolimited resources,webelievethatthrough fundraising,communityengagement, andcollaborationwithlike-minded organisations,wecancreateeffective solutions.

Westrivetoprovidethebestpossible supportforthosewhoneedusandare committedtogeneratingawarenessand agreaterunderstandingoftheissuesour communitiesface.

Thechildrenandadultswesupportoften facemultifacetedchallenges,and,likeall providers,weareworkingtomanagethe risingcostsofmeetingthoseneedsnot alwaysfullycoveredbyavailable funding.

Inresponse,Nugentisdiversifyingits incomestreamsthroughvarious initiatives.Ourapproachisdesignedto sustainourservicesamidashifting fundinglandscapesandthegrowing complexityofcommunityneeds.

WhatWeDo Families

NugentAdoption,aVoluntaryAdoptionAgencybasedin theNorthWestofEngland,hassupportedadoptionssince 1943.Ourexperiencedteamprovidestailoredsupportto adopters,welcomingapplicantsfromallbackgrounds.

Ofsted-registered,NugentAdoptionworkswithLocal AuthoritiesandRegionalAdoptionAgenciesacrosstheUK, specialisinginbothdomesticandinternationaladoptions. Theagencyalsooffersongoingsupporttoadopteesand birthfamilies.

AsmembersofCoramBAAFandCVAA,NugentAdoptionis committedtohelpingvulnerablechildrenfindsafe,loving families.

Education

NugentisatrustedproviderofOfsted-registered specialisteducation,workingcollaborativelywith multi-disciplinaryteamstoensureastudent-focused approach.

InpartnershipwiththeDfEandlocalauthorities,we maintainatransparentandefficientreferralprocess, ensuringeachchildexperiencesaneducationmost suitedtotheirspecificneeds.

Weworkwitheveryindividual,theirfamiliesandcarers toensureapersonalisededucationexperience;all studentshavetheirownbespokeprogramme designedtoengage,inspireandencouragewhilstalso providingtherapeutic,pastoralandholisticsupport.

Children’shomes

Nugent'sOfsted-registeredChildren'shomesconsistof onesecureprovisionandanumberofhomesofferinga warm,welcoming,andsafefamilyenvironmentfor vulnerable,traumatised,anddisadvantagedchildrenand youngpeople.

Ourdedicated,experienced,andqualifiedcolleagues providethehigheststandardofsupport,tailoredtomeet theuniqueneedsofeachchildinourcare.

Eachhomefocusesondeliveringpositiveexperiences andemotionalsupport,helpingchildrentoheal,grow, andthriveinanurturingsetting.

ClumberLodge Nugent

“Ourstrategyisnotjustaboutrespondingto immediateneedsbutalsoaboutbuilding resilience,promotingindependence,and shapingabrighterfutureforthoseweserve.”

JoHenney ChiefExecutive

OurValues

Inordertofulfilourmissionandpurposewehaveagreedonasetofvaluesthatare thefoundationofourbeliefsandourbehavioursthroughouttheorganisation.

Thesevalueswerecreatedincollaborationwiththepeoplewesupport,colleagues, volunteers,andstakeholders.

Thedefinitionoftheword‘accord’meanstosignifyanofficialagreement.The valuesidentified,cometogethertoformthisacronym,includingthe‘i’atthefrontof theacronymstandingfor‘integrity’.Thisleadstoanindicationthat‘oneagrees.’

Integrity

Ambition

Courage

Compassion

Optimism

Respect

Dignity

Wearehonestinwhatwesayanddo

Wehavehighhopesforthefuture

Westandupforwhatweknowisright

Wearekindandsupporteachother

Webelievewecan

Weacceptoneanotherandlookafter allweshare

Wevalueourselvesandeachother

Ourvaluessupportour desiretofosteracultureof trust,thatisinclusive,and embracescontinuous improvement

TheLiverBuilding LiverpoolWaterfront

*Namechangedtoprotectanonymity

Susie’sStory

Susie*livedatoneofourchildren’shomeforjustovertwoyears,shehada challengingrelationshipwithhermumbutlovedherlittlesisterHopeand herNan.Susiewantedtostayatthehome.Followingadiscussionwith Ofstedandthelocalauthorityitwasagreedshecouldstayuntilsheturned 18.ThismeantthatshecouldenjoyChristmasinherhomewiththeteam andherfriends,whoshehadbuiltpositiverelationshipswith.

Sadly,Susiewasrequiredtomoveoutofthechildren’shomeintoherown flatonherownin2021aged18

WhenSusievisitedourhome,theteamrecognisedthatshewas lowinmoodandself-harming.TheteamofferedsupporttoSusie.Itwas clearthatSusiewasstrugglingemotionallyandoftenstatedthatshewas lonelyandhatedherflat.Susiewouldvisitthehomeoftentoseeherfriends andhavetea.

In2021,SusiewasfoundlyingonLimeStreettraintrack,shewasquickly admittedintoapsychiatrichospital.Susiewasreleasedfromthehospitalto herindependentlivingapartment.However,shewasadmittedbackinto hospitalmanytimesasaresultofwantingtotakeherownlife.

InMarch2022whilstadmittedtohospital,Susietookherownlife.Ayear afterleavingthehome,aged19.

Susie’sstorydeeplyresonateswitheverythingwedoatNugent.Itreminds usofthevitalimportanceofprovidingcontinuoussupport,notjustupto18, butthroughouteverystageoflife.Herexperiencehighlightstherisksof socialisolationandthecriticalneedforconsistent,compassionatesupport, nomatteraperson’sageorcircumstances.Susie’sjourneyhasshapedour visionofseamless,full-lifecare-ensuringthatnoonefaceslife’s challengesalone.

Susie’slegacydrivesustoprotectandsupportvulnerableindividualsat everystep,sothateveryonehasachancetoflourish.

LiverpoolMetropolitanCathedral

MountPleasant

OurStrategicPriorities

Accommodation

Providingsafespacesforthoseinneed

Employability

Empoweringindividualswiththeskillsand resourcesneededtosecureemployment andbuildsustainablelivelihoods

PovertyAlleviation

Seekingtoaddressallformsofpoverty, suchasfood,hygiene,andfinancialcrisis

QualityofLife

Strengthentheabilityofthepeoplewesupport andourcolleaguestosustainahealthyquality oflife.

MakingMemories

Creatingopportunitiesforindividualsand familiestoexperiencejoy,breakcyclesof adversityandcreatelastingmemories

Accomodation

141%

Between2017/18and2023/24, roughsleepinginLiverpool increasedby141%

https://www.bbc.co.uk/news/articles/ckgw1rnqknyo#:~:text=A%20 council%20has%20said%20it,over%20the%20last%20six%20years.

TheAccommodationpriorityiscommittedtoprovidingsafe,supportivespacesfor thoseinvulnerablesituations.Whetherofferingrefugeforindividualsfleeing domesticviolence,helpingyoungpeopletransitionoutofcare,orsupportingthose experiencinghomelessness,westrivetoensureeveryonehasaccesstosecureand affordablehousing.

Beyondprovidingaccommodation,wefocusonlong-termstability;offeringcare, guidance,andresourcestohelppeoplerebuildtheirlives.Tostrengthenthis commitment,weareworkingtowardsbecomingaregisteredhousingprovider, allowingustoexpandourpropertyportfolio,supportlocaldevelopers,anddiversify ourincomestreams.

ThisapproachisessentialtosafeguardingNugent’sfuture,ensuringwecancontinue FatherNugent’slegacywhileadaptingtoachanginglandscape.

Byinvestinginsustainablehousingsolutions,wecancreatemoreopportunitiesfor thoseinneedandbuildastrongerfoundationforlastingchange.

Employability 7.5%

AsofAugust2024,the unemploymentratein Liverpoolstoodat7.5%, higherthanthenational averageof3.9%.

https://liverpool.gov.uk/council/key-statistics-anddata/headline-indicators/labour-market/

AtNugent,webelievethateveryonedeservestheopportunitytobuildafulfilling future.Ouremployabilityworkalsofocusesonsupportingcareleaversandthose whohavefacedchallengeswithmainstreameducation,helpingthemgainthe skills,confidence,andopportunitiestheyneedtosucceed.Weworktobreakdown barriersthatpreventpeoplefromaccessingemployment.

Throughproactiveengagement,weprovide:

Personalisedcareerguidancetohelpindividualsfindtherightpath. Trainingandskillsdevelopmenttoincreaselikelihoodemployability. Accesstoworkplacementsandjobopportunitiesinsupportiveenvironments. Ongoingmentorshipandsupporttosustainlong-termsuccess.

Byempoweringindividualswiththetoolstoprogress,wearenotjusthelpingthem findjobs—wearehelpingthembuildbrighter,moreindependentfutures.AtNugent, employabilityismorethanjustwork;it’saboutgivingpeopletheconfidenceand skillstothriveinlife.

QualityofLife 3rd

Liverpoolranksasthe3rd mostdeprivedlocalauthority inEngland,withsignificant challengesinincome, employment,health,and livingenvironment

https://liverpool.gov.uk/council/key-statistics-anddata/headline-indicators/labour-market/

Webelievethatastrongqualityoflifeisthefoundationforlong-termwell-being.Our commitmenttothisstrategicpriorityensuresthateveryonewesupport,aswellasour colleagues,havethetools,environment,andguidanceneededtoleadfulfillingand balancedlives.

Forthepeoplewesupport,wewill::

Providesupportthatnurturesemotional,physical,andmentalwell-being. Ensureaccesstohigh-qualitysupportthatadaptstoindividualneedsand promotesdignity.

Encouragesocialconnectionsandmeaningfulengagementtoreduceloneliness andincreasehappiness.

Forourcolleagues,wewill:

Promotewell-beingthroughmentalhealthsupport,flexibleworking,and professionaldevelopment.

Createapositive,inclusiveworkplacewhereemployeesfeelvaluedandsupported. Encouragework-lifebalancetosustainmotivation,energy,andoveralljob satisfaction.

ByprioritisingQualityofLife,weensurethateveryindividual—whetherreceivingor providingsupport—canliveandworkinanenvironmentthatfostershappiness, stability,andlong-termwell-being.

RomanBoathouse BirkenheadPark

EnhanceAdoptionProvision

Wewillraisegreaterawarenessof ourAdoptionserviceandenhance thetherapeuticsupportfor adoptedfamilies.

CommunityHub

Wewillworkwiththelocal communitytoprovideahubthat willbeaccessibleandbring togetherservicessuchaspractical supportandinformation.

DomesticAbuseAccommodation andSupport

Wewillprovideaplaceofsafetyfor thosewhoaresubjectedto domesticabuse,through appropriatehousingandsupport.

Education StrategicObjectives

Student-CentredLearning Programme

Wewillintroduceastudentcentredlearningprogramme withinourchildren’shomesto provideeducational opportunitiesforouryoung people.

VocationalEducationCollege

Wewillprovidetrainingin vocational,employability,and independentlivingskillsfor16to 25yearoldswithcomplexneeds.

IntegratedTherapeuticHomefor 7to12years

Wewillestablishanintegrated therapeutichomefor7-12-yearoldswithcomplexneeds, providingcomprehensivesupport, education,andtherapy.

Children’s StrategicObjectives

At Nugent, we are committed to providing a lifelong pathway of support for children and young people, ensuring they have the stability, support, and opportunities they need to thrive. Our Children’s Services focus on creating safe,nurturingenvironmentswhileequippingyoungpeoplewiththeskillsand confidencetotransitionintoadulthood.

Weofferspecialistresidentialcaretochildrenwhohaveexperiencedtrauma, adversity, or require additional support. Through our therapeutic and personcentered approach, we provide stability, emotional well-being, and tailored supporttomeeteachchild’sindividualneeds.

As young people grow, our support evolves with them. We guide those transitioning from care into independent living, further education, and employment, ensuring they have the right tools to build a positive future. Our aim is not just to provide support but to empower young people to develop independence,resilience,andambitionastheymoveintoadulthood.

Early Years/ Edgeof Care

Children’s

EdgeofCareModel

Wewillproviderespiteprovisiontohelpprevent childrenfromneedingtoleavetheirfamilyby offeringthemastable,enrichingenvironment whilesupportingfosterandkinshipfamilieswith resourcestostrengthencaregivingandaddress challenges.

Increasenumberofchildren’shomesacrossLCR

Wewillincreasethenumberofchildren’shomeswe provideacrosstheLiverpoolCityRegion,focusingon areaswehavelittleornoprovision.

EmbedIntegratedCareModel

Wewillembedanintegratedcaremodelintoour children’shomes,providingaccesstotherapeutic servicesandpersonalisededucationplans.

CareLeavertransitionpreparation

Wewillsupportcareleaversbyproviding tailoredpreparationforindependentliving, includinglifeskillsdevelopment,emotional support,andaccesstoeducation, employment,andhousingopportunities.

SupportedAccommodationforCareLeavers

Wewillprovideaccommodationfor individualsleavingcare,includingpathways forthoseneedingsupportandthosewhoare moreindependent.

CommunityHub

Wewillworkwiththelocalcommunityto provideahubthatwillbeaccessibleand bringtogetherservicessuchaspractical supportandinformation.

ImplementCarePathways

Wewillimplementpathwayscoveringspecialist rehabilitation,outreach,mentalhealthand generalsupportedhousingtoenhancesupport andindependence.

CommunityHub

Wewillworkwiththelocalcommunity toprovideahubthatwillbeaccessible andbringtogetherservicessuchas practicalsupportandinformation.

RemodelourAdultandCommunity Structure

WewillalignourAdultandCommunity services,introducingarealeads,to achieveanenhancedandintegrated offeringforthepeoplewesupport.

LaunchExtraCareProvision

Wewillworkwiththelocalcommunity toidentifyandlaunchourfirstextra careprovision,whichwilloffersupport whilstmaintainingindependence.

Property StrategicObjectives

To safeguard the future of our charity, and continue the legacy of Father Nugent,wemustdiversifyourincomestreams.Wehaveidentifiedlowerrisk incomeopportunities,andwilltakeadvantageofthestrategicandfinancial positionwefindourselvesin.Therefore,akeyobjectivewithinourstrategyis to become a registered housing provider, enabling us to diversify our incomestreams.

Becomingaregisteredhousingproviderwillgiveusthepotentialtogrowour property portfolio and support developers within the Liverpool City Region andbeyond.

BecomeaRegisteredHousingProvider

Wewillbecomearegisteredhousingproviderto trulysupportourvision,andbuildstronger relationshipswithlocalauthoritiesand communities

IncreasePropertyPortfolio

Wewillincreaseourpropertyportfoliotoenable ustobeflexibleandresponsivetotheneedsof localauthoritiesandvulnerablecommunities.

Business Support StrategicObjectives

BusinessSupport

ImprovedRecognition,Reward,andBenefits

Wewillintroducedimprovedrecognition, reward,andbenefitsschemes,aidingourability toattractandretainourcolleagues.

NugentLeadershipAcademy

WewillembedNugentLeadershipAcademy acrossallcolleaguelevels,anddelivercourses toexternalcandidatesandorganisations.

StrengthenMentalHealthSupport

WewillrefreshandrelaunchourHealth,Safety, andWellbeingstrategytosupportour colleaguesmentalhealthandreducestress.

Enhancegovernanceandcompliance processes

Wewillenhanceourgovernanceandquality functionstomonitorandsupportouractivityas acompliantregisteredhousingprovider.

CreateaPathwayAlliance

WewillcreateaPathwayAlliance,consistingof collaborativepartners,todeliverimproved qualityandimpactforthemostvulnerablein ourregion.

RefreshedApproachtoRecruitment

Wewillreviewourapproachtorecruitmentand addressthebarrierstoraisingawarenessand attractingcandidatestovacancies

Our Future Now focuses on providing support across Liverpool City Region and beyond, whenever and wherever it’s most needed. Public funding shortfalls are leaving our communities without adequate support or guidance. We believe that despite the challenges we currently face, the solutionisworkingcollaborativelywiththoselikeNugent,whoarecommitted tofindingsolutions.

The challenges we are focused on include mental health crises, unstable housing, poverty, deprivation, adverse childhood experiences, and other inequities.Withoutappropriateinterventionattheearliestopportunity,these challenges can continue cycles of homelessness, unemployment, poor health,andmarginalisation.

Our Future Now strives to tackle systemic barriers and challenges head-on. Providing individuals and communities with appropriate resources, opportunities, and support networks is vital to achieving stability and personal growth. We are committed to working collaboratively with valued partners to deliver effective, co-designed services that align with Nugent’s visionofprovidingalifelongpathwayofsupportforthoseinneed.