Portal and Mobile App Registration Guide
Thank you for choosing Nippon Life Benefits. The information below will help you, your broker and your employees navigate our portal and mobile app.
ELIGIBILITY UPDATES
Before Portal Registration
• Initial premium statements are based on the original eligibility census.
• To update eligibility, locate the eligibility form at http://adminkit.nipponlifebenefits.com/PG
• Complete and email to Admin-Info@nipponlifebenefits.com or fax to (913) 387-5920.
• Eligibility changes will appear in the next statement.
After Registration: See the Administration Quick Guide for commonly asked eligibility questions.
PORTAL ACCESS
• AFTER you receive your Phase 3 Rates and Eligibility Confirmation, the primary employer contact, secondary employer contact (if provided), and primary broker should register for portal access. (Brokers with existing accounts will be granted access automatically.)
• Notify the secondary employer contact (if provided) and any staff with Online Payment Portal-only access to register, as they will not receive the Acceptance Notification.
• See Portal Information for more guidance.
STEPS FOR EMPLOYER AND BROKER REGISTRATION
• At nipponlifebenefits.com, click Login/Register.
• Select “Employer” or “Broker”.
• Click “Create My Account” and follow the instructions.
• Use the same email address you used on the Ancillary Payment and Portal Access Request form.
• When asked for your Unit/Location Account Number, enter you Group Number.
• Employer access to the Client Portal: Employer Registration/Login
• Broker access to the Client Administration Portal: Broker Registration/Login. (To obtain permissions, select the client account # as your role.)
MEMBER ACCESS TO WEBSITE AND MOBILE APP
• Members can register once they receive their benefit ID number from their ID card.
• Please share these links with employees:
• Portal Information: Select Member under "How to Register"
• Mobile App: It's easy to get started!
• If members need dental care before getting their ID card, the dental office can call Customer Service at (800) 374-1835 for eligibility and benefit info.
PREMIUM PAYMENT
• Monthly premium statements are available online by the 24th/25th of the month.
• Billing contacts are emailed monthly when the premium statement is available.
• The primary contact receives the email if no separate billing contact is designated.
• Access statements online via the Client Portal in the drop-down menu under “Premium Statement History.”
• Statements are digital and not mailed.
• Set up automated payments through the Online Payment Portal.
• For more payment instructions, see the Administration Quick Guide.