Standard Processing Time:
• Secure Message Portal: Three business days. Login required at http://www.nipponlifebenefits.com.
• Email: Four business days. Email admin- info@nipponlifebenefits.com
• Questions? E mail admin-info@nipponlifebenefits.com or call 800-374-1835 extension 43780.
GENERAL INFORMATION
Form Submission
Timing of Signing Forms
Multiple Units
More Than One Plan or Network Choice
Open Enrollment
Adding Spouses and Dependents
Termination
Waivers
Salary Change
Enrollment forms do not need to be submitted to NLB; however, please keep a copy for your records.
A completed Nippon Life Benefits Beneficiary Form is required when submitting a Life claim.
• Always have members sign their forms on or before their effective date for contributory coverages.
• When using the portal to manage eligibility, be sure to select the appropriate unit under Company list.
• Be sure enrollment forms are clearly marked with the plan or network choice.
• The open enrollment period is the month prior to the policy anniversary.
EMPLOYEE INFORMATION CHANGE
Eligibility Date: Subject to policy provisions (e.g., first of the following month or on the date)
Timing of Request: Within 31 days after the date eligible
Always list last date actually worked (in labeled field) for terminations.
Report terminations within 31 days. (Timeframe may vary by state law.)
• Waivers are valid from the date of receipt, not the date of signature, if received after 31 days.
Provide salary updates as they occur.
Use the Employer Change Form to update salary information.
Alternatively, email (admin-info@nipponlifebenefits.com) or fax (913-387-5920) a copy of your premium statement with updated salaries noted.
Job Change
Always report date of Full-Time employment, not initial Part-Time date
Waiting period begins with date of Full-Time employment
MONTHLY PREMIUM STATEMENTS
First Thing To Do?
Pro-rate?
Credit
Timing
Payment
• Access statements under Premium Statement History through the Employer/Client Portal.
• Only available online- invoices are not mailed.
• Review each month to ensure accuracy.
• No. We do not pro-rate premium.
Standard credit is limited to two months for late notifications.
Promptly report all terminations and changes.
Submit changes by the 15th to guarantee inclusion on the next month’s invoice
• Typically available online by the 24th or 25th of each month.
Premiums are due on the first of the month, with a 31-day grace period.
Pay online using the Online Payment Portal found under ‘My Client Links’
Pay as billed- do not exclude employee changes.
To mail payment, print and enclose the remitter, and mail to our lockbox at Nippon Life Benefits, 62348 Collections Center Drive, Chicago, IL 60693-0623.
* Your policy provisions may be different than the above standards, please consult your policy and certificate-booklet for details