COVER STORY
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7 Task requests and progress reports
The maintenance of the public website, as well as all its sub-portals (WAP, web’n’walk, iPhone version, smartphones versions - in three different languages - Macedonian, English and Albanian) is also a responsibility of Nextsense. The methodology and the system we use for regular updates require continuous communication with all members of the Nextsense team. The person authorized for sending requests (T-Mobile’s web manager) sends an e-mail to a dedicated mailbox, which is monitored by all team members responsible for web portal maintenance - the Account Manager along with all other experts for each field (development issues, flash animations, design suggestions, web authoring). After each update, the new content is uploaded to a test environment, and after being reviewed, T-Mobile performs content synchronization with the live website.
by Irena Popovik
he excellent cooperation between Nextsense and T-Mobile Macedonia on the t-mobile.com.mk websites started in June 2007 and it extends until this very day. Throughout this period of time, Nextsense has proven to be a reliable provider of products, services, know-how and maintenance, but also a partner in the process of finding the best possible solution for the specific needs and requests of T-Mobile. Using given brand standards and T-Mobile's team requirements, we developed a well-organized website based on a custom designed Content Management System, making the process of publishing information on the public T-Mobile portal much easier.
www.t-mobile.mk is a significant communication channel between the largest mobile operator in Macedonia and its customers. Our professional team has designed and built a public web portal which fully integrated T-Mobile’s brand attributes and corporate standards. Given the combination of the innovative product portfolio and latest technology trends, T-Mobile website is one of the most visited corporate websites in Macedonia.
Using this well-designed system for maintenance and support, the website is continually maintained, monitored, appraised and always ready for technical, design and user interface upgrades. The solution also offers a sub-system for submission and tracking of requests from T-Mobile to Nextsense, which makes the entire process more formal and easier to follow. Each service takes place on weekly basis, depending on our weekly schedule and tasks reports.
From branding standards to website
PROCESS FLOW T-Mobile web manager update / design / development
REQUESTS TRACKING & REPORTING Project account manager
@nextsense.com
@
APPROVAL & PUBLISHING
Staging server UPDATE, DESIGN, DEVELOPMENT
Live server ://www
Dedicated Nextsense teams
DELIVERY Nextsense
CURRENT PROJECTS
BENEFITS
Web portals
Intranet portal
My T-Mobile self-care portal
development and maintenance of different mobile versions, corporate and client e-newsletters, WAP portal, web’n’walk portal
based on Microsoft SharePoint technologies (since 2003)
(development and maintenance)
www.t-mobile.mk i.t-mobile.mk m.t-mobile.mk m.t-mobile.mk/min www.t-mobile.mk/wnw wap.t-mobile.mk NEXTNEWS Issue2 | April 2010
Business Process Management System for paperless decision making
my.t-mobile.com.mk
Foundation T-Mobile for Macedonia (development and maintenance)
www.tmobileformacedonia.org
DESIGN - Highly creative design solutions - Professional experience in design implementations with branding standards included - Several design and layout proposals for each new implementation
WEB AUTHORING - Dedicated team of professionals: designers, web authors, flash developers and animators, web developers
PROJECT CARE - Committed Account Manager for the project - Dedicated mailbox @nextsense.com for further communication
- Flexible teams - Timely response and delivery
- Detailed weekly report for our work on the project, with current status of each request and work plan for the next week
- Consistent style and user experience - Flash animations, scenario suggestions and development - Proactive services through continuous recommendations for improvement of the portal’s look & feel
- Experience in e-business strategy - Continuous and planned updates and web portal management
- Proactive management team with proposals for improving the complete user experience based on previous relevant experience