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Nextsense Ltd. Customer Magazine / Issue 5 / September 2012

events

Symantec Information Security Day 2012 page 08

e-Democracy 2012 The leading e-Government event in the region page 05

products The

Growing

Compliance Challenge Symantec Control Compliance Suite page 10

+ much

more

e-Aktet Transparency and accountability of government administration page 6

Health Insurance Fund of Macedonia Stabilization and modernization of the fund vital to the improvement of health care in Macedonia page 16

case study

Alkaloid Skopje: a 360o web presence page 16


Editorial Dear reader, In these “rocky economic times”, improving company efficiency and reducing costs are critical for survival in the competitive environment. Now, more than ever companies across the globe tend to use Information and communication technologies as essential tools in transformation and optimization of their business.

News events: e-Democracy Conference 2012 Announcement

Symantec Information Security Day 2012

In these times when information is power, the ones who have the right information at the right time have the competitive advantage. But on the other side, inadequate information management could be the main treat for the companies. That’s why each company should know how to secure its information and utilize it properly. While the memories of the “Wikileaks” affair are still fresh, at Nextsense, we decided to organize an event where we could educate our clients how to safely guard their data and protect the privacy of their information. This issue gives you a full overview of this event, the topics that were covered and the great interest among the participants.

The Growing Compliance Challenge SSL - VeriSign column: Retro Playing under the cloud

This year again, for the third year in a row, with great expectations and passion he host the leading e-Democracy event in the region, the e-Democracy Conference 2012. Once again we will try to spread the e-Democracy cause and gather at one place all the supporters and enthusiasts of the e-Democracy Concept.

BPMS Health Insurance Fund of Macedonia

Welcome to the fifth edition of NextNews! I hope you will enjoy it.

case study: Alkaloid Skopje - a 360o web presence httpool: Project Facebook fan page for Official Gazette of Republic of Macedonia ExploringMacedonia: National Geographic Geotourism Mapguide -Western Balkans

Dragana Spasovska, Editor, Sales Specialist, Nextsense

trust progress

From The Heart (OdSrce) Humanitarian Initiative Corporate volunteering from the heart Nextsense Profile

persistence

Table of Contents

e-Acts - Transparency and accountability of Government administration

Building partner relationships with our clients - no matter if they are small companies, big corporations or public institutions - enables us to truly understand their needs and strive to improve their business. By using state-of-the-art technology we develop fast, robust, secure and cost-effective solutions that bring our clients to the forefront of their industry. The Health Insurance Fund of Macedonia is just one of the examples of a successfully completed project and a satisfied client. And having satisfied clients is what makes us happy.

Dragana Spasovska Editor-in-chief, NextNews

perseverance

creativity technology partnership

reliability

success

To subscribe send address details to: nextnews@nextsense.com. For more information, please contact: sales@nextsense.com

expertise

teamwork

passion

Nextsense Ltd. address: Partizanski Odredi 62, 1000 Skopje, Macedonia phone: +389 2 3075 111; fax: +389 2 3075 333; e-mail: contact@nextsense.com website: www.nextsense.com

achievement energy

ideas


Editorial Dear reader, In these “rocky economic times”, improving company efficiency and reducing costs are critical for survival in the competitive environment. Now, more than ever companies across the globe tend to use Information and communication technologies as essential tools in transformation and optimization of their business.

News events: e-Democracy Conference 2012 Announcement

Symantec Information Security Day 2012

In these times when information is power, the ones who have the right information at the right time have the competitive advantage. But on the other side, inadequate information management could be the main treat for the companies. That’s why each company should know how to secure its information and utilize it properly. While the memories of the “Wikileaks” affair are still fresh, at Nextsense, we decided to organize an event where we could educate our clients how to safely guard their data and protect the privacy of their information. This issue gives you a full overview of this event, the topics that were covered and the great interest among the participants.

The Growing Compliance Challenge SSL - VeriSign column: Retro Playing under the cloud

This year again, for the third year in a row, with great expectations and passion he host the leading e-Democracy event in the region, the e-Democracy Conference 2012. Once again we will try to spread the e-Democracy cause and gather at one place all the supporters and enthusiasts of the e-Democracy Concept.

BPMS Health Insurance Fund of Macedonia

Welcome to the fifth edition of NextNews! I hope you will enjoy it.

case study: Alkaloid Skopje - a 360o web presence httpool: Project Facebook fan page for Official Gazette of Republic of Macedonia ExploringMacedonia: National Geographic Geotourism Mapguide -Western Balkans

Dragana Spasovska, Editor, Sales Specialist, Nextsense

trust progress

From The Heart (OdSrce) Humanitarian Initiative Corporate volunteering from the heart Nextsense Profile

persistence

Table of Contents

e-Acts - Transparency and accountability of Government administration

Building partner relationships with our clients - no matter if they are small companies, big corporations or public institutions - enables us to truly understand their needs and strive to improve their business. By using state-of-the-art technology we develop fast, robust, secure and cost-effective solutions that bring our clients to the forefront of their industry. The Health Insurance Fund of Macedonia is just one of the examples of a successfully completed project and a satisfied client. And having satisfied clients is what makes us happy.

Dragana Spasovska Editor-in-chief, NextNews

perseverance

creativity technology partnership

reliability

success

To subscribe send address details to: nextnews@nextsense.com. For more information, please contact: sales@nextsense.com

expertise

teamwork

passion

Nextsense Ltd. address: Partizanski Odredi 62, 1000 Skopje, Macedonia phone: +389 2 3075 111; fax: +389 2 3075 333; e-mail: contact@nextsense.com website: www.nextsense.com

achievement energy

ideas


04 news

New!s

Information technologies and political participation Nextsense delegation consisting of Vasko Kronevski, CEO and Igor Andonovski, COO, participated at the Political parties, public policy and democratic participation event, titled “Information technologies and political participation”. The event organized by NDI and the Olof Palme International Center, took place in Becici, Montenegro, from June 29 – July 1, 2012. Our representatives held a presentation on the topic “Policy and Program life-cycle management”

Best Corporate

Practices Workshop On March 7th, Nextsense took part of the Workforce Development Workshop: “Best Corporate Practices Mentoring” organized by AmCham Macedonia. The workshop included presentations of best corporate practices and gave the participants an opportunity to exchanged their views and experiences about mentoring and coaching in the companies.

As a company where women are holding manager positions, Nextsense took part of the „Girls in ICT day“, organized by the Ministry of Information Society and Administration and the Macedonian ICT Chamber of Commerce. The event was organized to increase the awareness among students, teachers and parents about what a career in ICT could offer. The girls were invited to spend the day at the Nextsense offices so they can better understand the opportunities the ICT sector holds for their future.

Workshop "Use of Social Media in the CSR" On June 19th 2012, Nextsnese and Httpool in cooperation with AmCham and its CSR committee successfully organized a workshop titled “Use of Social Media in the CSR”. Iskra Trajkovska from Nextsense and Sanja Bozik from Httpool shared their tips & tricks on how to use the social media to advance the Corporate social responsibility. The second part of the workshop was dedicated to the representatives of the Macedonian Twitter Community in Macedonia who have the experience in spreading the social cause through the social media.

BUSINESS MATCHING TRIP OF ICT EXECUTIVES TO TAIPEI Sasha Gavrilovic, Nextsense Business Manager, joined the business matching trip of ICT executives to Taipei China in June 2012. The purpose of the trip was to acquaint the delegation from the Western Balkans with the experience of establishing a top-tier ICT industry. The delegation visited COMPUTEX, one of the biggest ICT exhibitions in the world and some of the leading Taipei China ICT companies and was able to explore business matching opportunities, exchange knowledge and create linkages with other companies in the same industry.

Meeting with the USA delegation On August 22nd, Nextsense as a member of the AmCham’s Advocacy Committee, was part of the delegation that met with Deputy Assistant Secretary (DAS), Philip Reeker. The meeting was hosted by U.S. Ambassador Wohlers and focused on the current events and trends in Macedonia’s investment environment.

NEXTNEWS Issue 5 | September 2012

Girls in ICT

Nextsense, ISO 20000 certified company At the beginning of 2012, Nextsense became ISO 20000-1:2011 certified company. DAS Certification Ltd assessed the IT Service Management System of Nextsense and approved the following scope of operation: “IT service management system that supports the provision of the IT Services contained within the catalogue of IT operations”. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively delivering managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management.

05 news

e-Democracy Conference 2012 23-25 September 2012 Ohrid, Republic of Macedonia

The Leading e-Democracy event in the region It is with great honor and excitement that Nextsense is hosting the third e-Democracy Conference 2012. For the third year in a row, beautiful Ohrid will welcome all the enthusiasts and supporters of the e-Democracy concept. This year again we will try to spread the e-Democracy cause and transfer the knowledge and expertise acquired in the previous years. Our goal will be to connect different e-Democracy shareholders and encourage their communication, cooperation and exchange of experiences and best practices. We are very proud that the previous two conferences achieved a tremendous success and had a significant impact on the enhancement of the democratic processes in the region. In the past years the e-Democracy Conference has grown to become the leading e-Government event in the region, which encourages us to continue with our efforts for promoting the e-Democracy cause. This year the Conference will focus on some of the most current e-Democracy and e-Government topics like: Social media as innovative ways to increase civic participation, the need for monitoring the rapidly changing legislation, citizen inclusion in the legislative process, monitoring the transparency of the public institutions, policy and program life-cycle management etc.

e-Democracy Conference 2012 Keynote speakers: Ms. Marta Arsovska Tomovska Deputy Minister in the Ministry of Information Society and Administration in the Republic of Macedonia

HM Ambassador Christopher Yvon British Ambassador in the Republic of Macedonia

Mr. Chris Henshaw NDI Macedonia Country Director

Mr. Jani Makraduli Vice-president of the Assembly of the Republic of Macedonia

Mr. Richard Howitt Member of the European Parliament and Rapporteur on Macedonia

We hope that the Conference presentations and discussions will be inspiring for the participants and will give them new and fresh ideas that will later be implemented as successful e-Democracy projects.

Why you should attend? • Gain valuable insights on current e-Democracy trends and issues • Listen to some of the most prominent and respected regional and global policy makers and leading experts on e-Democracy

JOIN THE TWITTER DISCUSSION: #eDem2012

• Network and debate with colleagues and recognized experts on the transformation of the democracies by use of ICT • Get to know the latest and best ICT tools for empowering democracy

NEXTNEWS Issue 5 | September 20


04 news

New!s

Information technologies and political participation Nextsense delegation consisting of Vasko Kronevski, CEO and Igor Andonovski, COO, participated at the Political parties, public policy and democratic participation event, titled “Information technologies and political participation”. The event organized by NDI and the Olof Palme International Center, took place in Becici, Montenegro, from June 29 – July 1, 2012. Our representatives held a presentation on the topic “Policy and Program life-cycle management”

Best Corporate

Practices Workshop On March 7th, Nextsense took part of the Workforce Development Workshop: “Best Corporate Practices Mentoring” organized by AmCham Macedonia. The workshop included presentations of best corporate practices and gave the participants an opportunity to exchanged their views and experiences about mentoring and coaching in the companies.

As a company where women are holding manager positions, Nextsense took part of the „Girls in ICT day“, organized by the Ministry of Information Society and Administration and the Macedonian ICT Chamber of Commerce. The event was organized to increase the awareness among students, teachers and parents about what a career in ICT could offer. The girls were invited to spend the day at the Nextsense offices so they can better understand the opportunities the ICT sector holds for their future.

Workshop "Use of Social Media in the CSR" On June 19th 2012, Nextsnese and Httpool in cooperation with AmCham and its CSR committee successfully organized a workshop titled “Use of Social Media in the CSR”. Iskra Trajkovska from Nextsense and Sanja Bozik from Httpool shared their tips & tricks on how to use the social media to advance the Corporate social responsibility. The second part of the workshop was dedicated to the representatives of the Macedonian Twitter Community in Macedonia who have the experience in spreading the social cause through the social media.

BUSINESS MATCHING TRIP OF ICT EXECUTIVES TO TAIPEI Sasha Gavrilovic, Nextsense Business Manager, joined the business matching trip of ICT executives to Taipei China in June 2012. The purpose of the trip was to acquaint the delegation from the Western Balkans with the experience of establishing a top-tier ICT industry. The delegation visited COMPUTEX, one of the biggest ICT exhibitions in the world and some of the leading Taipei China ICT companies and was able to explore business matching opportunities, exchange knowledge and create linkages with other companies in the same industry.

Meeting with the USA delegation On August 22nd, Nextsense as a member of the AmCham’s Advocacy Committee, was part of the delegation that met with Deputy Assistant Secretary (DAS), Philip Reeker. The meeting was hosted by U.S. Ambassador Wohlers and focused on the current events and trends in Macedonia’s investment environment.

NEXTNEWS Issue 5 | September 2012

Girls in ICT

Nextsense, ISO 20000 certified company At the beginning of 2012, Nextsense became ISO 20000-1:2011 certified company. DAS Certification Ltd assessed the IT Service Management System of Nextsense and approved the following scope of operation: “IT service management system that supports the provision of the IT Services contained within the catalogue of IT operations”. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively delivering managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management.

05 news

e-Democracy Conference 2012 23-25 September 2012 Ohrid, Republic of Macedonia

The Leading e-Democracy event in the region It is with great honor and excitement that Nextsense is hosting the third e-Democracy Conference 2012. For the third year in a row, beautiful Ohrid will welcome all the enthusiasts and supporters of the e-Democracy concept. This year again we will try to spread the e-Democracy cause and transfer the knowledge and expertise acquired in the previous years. Our goal will be to connect different e-Democracy shareholders and encourage their communication, cooperation and exchange of experiences and best practices. We are very proud that the previous two conferences achieved a tremendous success and had a significant impact on the enhancement of the democratic processes in the region. In the past years the e-Democracy Conference has grown to become the leading e-Government event in the region, which encourages us to continue with our efforts for promoting the e-Democracy cause. This year the Conference will focus on some of the most current e-Democracy and e-Government topics like: Social media as innovative ways to increase civic participation, the need for monitoring the rapidly changing legislation, citizen inclusion in the legislative process, monitoring the transparency of the public institutions, policy and program life-cycle management etc.

e-Democracy Conference 2012 Keynote speakers: Ms. Marta Arsovska Tomovska Deputy Minister in the Ministry of Information Society and Administration in the Republic of Macedonia

HM Ambassador Christopher Yvon British Ambassador in the Republic of Macedonia

Mr. Chris Henshaw NDI Macedonia Country Director

Mr. Jani Makraduli Vice-president of the Assembly of the Republic of Macedonia

Mr. Richard Howitt Member of the European Parliament and Rapporteur on Macedonia

We hope that the Conference presentations and discussions will be inspiring for the participants and will give them new and fresh ideas that will later be implemented as successful e-Democracy projects.

Why you should attend? • Gain valuable insights on current e-Democracy trends and issues • Listen to some of the most prominent and respected regional and global policy makers and leading experts on e-Democracy

JOIN THE TWITTER DISCUSSION: #eDem2012

• Network and debate with colleagues and recognized experts on the transformation of the democracies by use of ICT • Get to know the latest and best ICT tools for empowering democracy

NEXTNEWS Issue 5 | September 20


6

7

e-democracy

e-democracy

REPUBLIC OF ALBANIA

e-Aktet - for transparency and accountability of Government administration

THE NEW SYSTEM IMPLEMENTED BY NEXTSENSE WILL BE USED BY MORE THAN 3000 ADMINISTRATION EMPLOYEES, BEGINNING FROM SPECIALISTS UP TO THE COUNCIL OF MINISTERS.

On the 6th of June 2012, the Government of the Republic of Albania officially started using the new e-Cabinet 2.0 system (in Albania also known as e-Aktet). The new system implemented by Nextsense will be used by more than 3.000 administration employees, beginning from specialists up to the members of Council of Ministers. During the meeting of the government, the Albanian Prime Minister Berisha announced that after the successful implementation of the first phase of the e-Cabinet project, the National Agency for Information Society has entered into another important phase related to the digital acts. The Prime Minister explained

that this project will be expended to every administration employee, ranging from specialists who initiate the acts, up to the Council of Ministers where all acts get final approval. Saying that the project is a major achievement, as now all the administration paperwork gets transferred into e-practice, the Albanian Prime Minister added that the system will enable a full transparency of acts and draft laws within the government. The Prime Minister said that this project will be implemented in all the Albanian central and local administration and will improve the communication of the Albanian citizens with their administration.

-“THIS PROJECT WILL BE EXTENDED TO ALL ACTIVITIES OF THE CENTRAL AND LOCAL ALBANIAN ADMINISTRATION IN ORDER TO FACILITATE THE COMMUNICATION WITH THE ALBANIAN CITIZENS AND TO ENABLE THEM TO CHECK EVERY CELL OF THEIR PUBLIC ADMINISTRATION, THUS MAKING SURE THAT THEY FUNCTION IN ACCORDANCE WITH THE LAWS OF THE COUNTRY AND THE DEADLINES STIPULATED BY THE SAME LAWS.” The Prime Minister valued the tremendous importance of the project for the Albanian businesses. Now, they will be able to follow every step of the document life-cycle, as well as to check the deadlines for the documents consideration. This represents a very big and serious step towards the transformation of the administrative processes into fully electronic and transparent practices. The result would be fully transparent legislative process and improved citizen participation.

e-Aktet (e-Cabinet) facilitates governments with: • Process of law drafting, internal approval and submission of acts • Collaboration processes between ministries • Working on a joint acts

“THIS PROJECT WILL TRANSFORM THE ALBANIAN ADMINISTRATION INTO ONE OF THE MOST TRANSPARENT OF THE REGION AND THE WORLD, AND IT WILL STRONGLY INFLUENCE ITS ACCOUNTABILITY TOWARD THE CITIZENS AND THE BUSINESSMEN”, CONCLUDED THE PRIME MINISTER BERISHA.

• Opinions with additional levels for internal assignment • Process of scrutiny within Council of Ministers • Sessions of the Council of the ministers • Interfaces to Parliament, Official Journal and Public portals • Government strategic planning • Government Program and Activates with related measures • Relation to supranational organizations or unions • National Action Plan for approximation to the EU Acquis Communitaire • Law Approximation Database (LAD) • Financial implications of the legal initiatives

E-AKTET STATISTICS

(for the period September 2009 – September 2012)

160 MEETINGS OF COUNCIL OF MINISTERS 3.279 ACTS PROCESSED 47 GOVERNMENT INSTITUTIONS (16 MINISTRIES, 31 OTHER INSTITUTIONS) 148 OPINIONS PROVIDED WITHIN THE SYSTEM

NEXTNEWS Issue 5 | September 2012

The e-Cabinet represents basis for transformation and optimization of Government processes. It integrates multiple government institutions and processes into a distributed and orchestrated process that transforming legislation process.

• Monitoring and reporting (Scorecards, Key Performance Indicators) • e-Participation

BENEFITS FROM THE SYSTEM • Reduced act preparation time • Improved internal and external collaboration

between ministries and CoM departments • Standardized document layout by using

templates • Complete history log on actions over the

materials • Flexible platform that allows interconnection

with other services • Increase performance

NEXTNEWS Issue 5 | September 2012


6

7

e-democracy

e-democracy

REPUBLIC OF ALBANIA

e-Aktet - for transparency and accountability of Government administration

THE NEW SYSTEM IMPLEMENTED BY NEXTSENSE WILL BE USED BY MORE THAN 3000 ADMINISTRATION EMPLOYEES, BEGINNING FROM SPECIALISTS UP TO THE COUNCIL OF MINISTERS.

On the 6th of June 2012, the Government of the Republic of Albania officially started using the new e-Cabinet 2.0 system (in Albania also known as e-Aktet). The new system implemented by Nextsense will be used by more than 3.000 administration employees, beginning from specialists up to the members of Council of Ministers. During the meeting of the government, the Albanian Prime Minister Berisha announced that after the successful implementation of the first phase of the e-Cabinet project, the National Agency for Information Society has entered into another important phase related to the digital acts. The Prime Minister explained

that this project will be expended to every administration employee, ranging from specialists who initiate the acts, up to the Council of Ministers where all acts get final approval. Saying that the project is a major achievement, as now all the administration paperwork gets transferred into e-practice, the Albanian Prime Minister added that the system will enable a full transparency of acts and draft laws within the government. The Prime Minister said that this project will be implemented in all the Albanian central and local administration and will improve the communication of the Albanian citizens with their administration.

-“THIS PROJECT WILL BE EXTENDED TO ALL ACTIVITIES OF THE CENTRAL AND LOCAL ALBANIAN ADMINISTRATION IN ORDER TO FACILITATE THE COMMUNICATION WITH THE ALBANIAN CITIZENS AND TO ENABLE THEM TO CHECK EVERY CELL OF THEIR PUBLIC ADMINISTRATION, THUS MAKING SURE THAT THEY FUNCTION IN ACCORDANCE WITH THE LAWS OF THE COUNTRY AND THE DEADLINES STIPULATED BY THE SAME LAWS.” The Prime Minister valued the tremendous importance of the project for the Albanian businesses. Now, they will be able to follow every step of the document life-cycle, as well as to check the deadlines for the documents consideration. This represents a very big and serious step towards the transformation of the administrative processes into fully electronic and transparent practices. The result would be fully transparent legislative process and improved citizen participation.

e-Aktet (e-Cabinet) facilitates governments with: • Process of law drafting, internal approval and submission of acts • Collaboration processes between ministries • Working on a joint acts

“THIS PROJECT WILL TRANSFORM THE ALBANIAN ADMINISTRATION INTO ONE OF THE MOST TRANSPARENT OF THE REGION AND THE WORLD, AND IT WILL STRONGLY INFLUENCE ITS ACCOUNTABILITY TOWARD THE CITIZENS AND THE BUSINESSMEN”, CONCLUDED THE PRIME MINISTER BERISHA.

• Opinions with additional levels for internal assignment • Process of scrutiny within Council of Ministers • Sessions of the Council of the ministers • Interfaces to Parliament, Official Journal and Public portals • Government strategic planning • Government Program and Activates with related measures • Relation to supranational organizations or unions • National Action Plan for approximation to the EU Acquis Communitaire • Law Approximation Database (LAD) • Financial implications of the legal initiatives

E-AKTET STATISTICS

(for the period September 2009 – September 2012)

160 MEETINGS OF COUNCIL OF MINISTERS 3.279 ACTS PROCESSED 47 GOVERNMENT INSTITUTIONS (16 MINISTRIES, 31 OTHER INSTITUTIONS) 148 OPINIONS PROVIDED WITHIN THE SYSTEM

NEXTNEWS Issue 5 | September 2012

The e-Cabinet represents basis for transformation and optimization of Government processes. It integrates multiple government institutions and processes into a distributed and orchestrated process that transforming legislation process.

• Monitoring and reporting (Scorecards, Key Performance Indicators) • e-Participation

BENEFITS FROM THE SYSTEM • Reduced act preparation time • Improved internal and external collaboration

between ministries and CoM departments • Standardized document layout by using

templates • Complete history log on actions over the

materials • Flexible platform that allows interconnection

with other services • Increase performance

NEXTNEWS Issue 5 | September 2012


9

8 symantec

symantec

Information Security Day 2012 WE ARE ESPECIALLY GLAD THAT THE PARTICIPANTS FOUND THIS EVENT AS VERY VALUABLE AND BENEFICIAL. WE REALLY HOPE THAT IN THE FUTURE NEXTSENSE AND SYMANTEC SOLUTIONS WILL CONTRIBUTE IN BUILDING A SAFE AND SECURE INFORMATION SOCIETY.

n times when information is power and inadequate managing of information is a main treat for the companies, each company should know how to secure its information. Lately, we witness many accidents that result with loss of large amounts of significant and valuable company data, thus causing enormous financial costs and damage the reputation of the companies and institutions.

“SYMANTEC INFORMATION SECURITY DAY 2012” WAS SUPPORTED BY 64 REPRESENTATIVES FROM 30 INSTITUTIONS IN THE REPUBLIC OF MACEDONIA, AMONG WHICH:

11

Government institutions

12

Financial institutions

5

Big corporations

2

Telecommunication companies

THE INSTITUTIONS WERE REPRESENTED BY:

20

Heads of IT

15

Chief Information Security Officers and Data Privacy Officers

12

System engineers

And while the memories of “WikiLeaks” are still fresh, Symantec Corporation as the world leader in information security and Nextsense as the unique Symantec Platinum partner in South Eastern Europe organized the “Symantec Information Security Day 2012” event. The event was held on 12 September 2012 in the Skopje City Hall, with the purpose to give valuable insights to the Macedonian institutions and companies about the current trends and challenges regarding the information privacy. World recognized experts from Symantec and local experts from Nextsense shared their knowledge and expertise on cybercrime, Data Leakage, Data Privacy Policy, and Compliance standards. The positive attitude and the high interest by the participants about the discussed topics contributed greatly in achieving the aim of this event.

THE “SYMANTEC INFORMATION SECURITY DAY 2012” EVENT INCLUDED TWO SESSIONS FOCUSED ON THE FOLLOWING TOPICS: • Business Challenges of Protecting Confidential Information in the “Age of WikiLeaks”; • Data Loss Prevention – Protect The Information That Drives Your Business;

EVENT CONCLUSIONS:

1| 2| 3| 4|

In this IT era, where institutions possess and process large amounts of confidential and personal information, its security is not a need, but it is a must. Each company should insure that its data is properly secured and is not the target of cyber criminals, accidental lose or employee misuse. Encryption is the solution for securing sensitive data in transit/storage, thus avoiding many data breach scenarios, protecting data even when access controls fail and ensuring data privacy is respected. Encryption helps satisfy many legal requirements for data privacy, protects data in the event of theft (especially with lost & stolen devices) and allows the employees to handle data safely.

• PGP - Encrypt Corporate and Customer Data and Gain Market Confidence with Advanced Security Technologies.

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


9

8 symantec

symantec

Information Security Day 2012 WE ARE ESPECIALLY GLAD THAT THE PARTICIPANTS FOUND THIS EVENT AS VERY VALUABLE AND BENEFICIAL. WE REALLY HOPE THAT IN THE FUTURE NEXTSENSE AND SYMANTEC SOLUTIONS WILL CONTRIBUTE IN BUILDING A SAFE AND SECURE INFORMATION SOCIETY.

n times when information is power and inadequate managing of information is a main treat for the companies, each company should know how to secure its information. Lately, we witness many accidents that result with loss of large amounts of significant and valuable company data, thus causing enormous financial costs and damage the reputation of the companies and institutions.

“SYMANTEC INFORMATION SECURITY DAY 2012” WAS SUPPORTED BY 64 REPRESENTATIVES FROM 30 INSTITUTIONS IN THE REPUBLIC OF MACEDONIA, AMONG WHICH:

11

Government institutions

12

Financial institutions

5

Big corporations

2

Telecommunication companies

THE INSTITUTIONS WERE REPRESENTED BY:

20

Heads of IT

15

Chief Information Security Officers and Data Privacy Officers

12

System engineers

And while the memories of “WikiLeaks” are still fresh, Symantec Corporation as the world leader in information security and Nextsense as the unique Symantec Platinum partner in South Eastern Europe organized the “Symantec Information Security Day 2012” event. The event was held on 12 September 2012 in the Skopje City Hall, with the purpose to give valuable insights to the Macedonian institutions and companies about the current trends and challenges regarding the information privacy. World recognized experts from Symantec and local experts from Nextsense shared their knowledge and expertise on cybercrime, Data Leakage, Data Privacy Policy, and Compliance standards. The positive attitude and the high interest by the participants about the discussed topics contributed greatly in achieving the aim of this event.

THE “SYMANTEC INFORMATION SECURITY DAY 2012” EVENT INCLUDED TWO SESSIONS FOCUSED ON THE FOLLOWING TOPICS: • Business Challenges of Protecting Confidential Information in the “Age of WikiLeaks”; • Data Loss Prevention – Protect The Information That Drives Your Business;

EVENT CONCLUSIONS:

1| 2| 3| 4|

In this IT era, where institutions possess and process large amounts of confidential and personal information, its security is not a need, but it is a must. Each company should insure that its data is properly secured and is not the target of cyber criminals, accidental lose or employee misuse. Encryption is the solution for securing sensitive data in transit/storage, thus avoiding many data breach scenarios, protecting data even when access controls fail and ensuring data privacy is respected. Encryption helps satisfy many legal requirements for data privacy, protects data in the event of theft (especially with lost & stolen devices) and allows the employees to handle data safely.

• PGP - Encrypt Corporate and Customer Data and Gain Market Confidence with Advanced Security Technologies.

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


The Growing c Control Compliance Suite Symantec Control Compliance Suite

Symantec Control Compliance Suite

Symantec Control Compliance Suite

Symantec Control Compliance Suite

10

Benefits of a holistic, automated solution

Symante

Symantec Control Compliance Suite Control Com symantec

Compliance Challenge Symantec Symantec Control Compliance Suite Symantec Control Compliance Suite Symantec Control Compliance Suite

By taking a holistic, automated approach to managing Symantec Control Compliance Suite

Compliance Suite

Assess technical, procedural and data controls

Ask yourself:

ec Control Compliance Suite

Managing IT security, risk and compliance puts enormous burden on today’s enterprise organizations. Increasingly complex IT infrastructures make it difficult to have proper insight into the overall IT risk and compliance of the company, as well as to control deviations from standards like ISO 27001, PCI DSS or others.

To evaluate how effective you are in following established polices you need to evaluate technical, procedural and data controls throughout your organization. Control Compliance Suite 11 simplifies this process. Control Compliance Suite Standards Manager reduces cost and complexity by automating technical control checks for your entire enterprise. It offers best-in-class pre-packaged content with over 2,900 control objectives mapped to over 45 regulations and frameworks. With support for both agent-based and agentless data gathering options, Control Compliance Suite Standards Manager supports flexible control evaluation across

• In the last compliance audit, how much time and

effort was needed for providing all the necessary information to the auditors? • How do you know that the configuration of your IT

infrastructure is still compliant with the applied standards one month after the audit • Do you want to perform all these manual and

labor-intensive tasks when the next compliance audit comes?

Report on IT risk and compliance Once you have defined policies and evaluated the effectiveness of your controls, it is critical to understand where you stand and provide the right risk and compliance data to multiple stakeholders within the organization for better visibility and improved decision making. Control Compliance Suite 11 allows you to report on your IT risk and compliance posture across the enterprise, combining data gathered from all assets, data sets, controls and policies in a single console for reporting purposes. Web-based dynamic dashboards allow users to select from multiple panel views and filtering options, build actionable reports and drill down to granular data to discover root causes and isolate problem areas.

Gain control of IT risk and compliance

Define policies and controls Usually, policy definition and management is a complex task requiring deep knowledge of regulations and frameworks which are constantly changing. Control Compliance Suite Policy Manager simplifies this process by allowing you to automatically define and manage policies for multiple government regulations, industry standards, and internal mandates. It automatically maps these policies to control statements for both technical and procedural controls, while deduplicating common controls across multiple mandates to eliminate redundant efforts. Control Compliance Suite Policy Manager includes a database of over 150 customizable sample policies and policy templates covering over 60 regulations, frameworks and best practices. This content is automatically updated on a quarterly basis, eliminating the need for organizations to maintain a center of expertise on policies and best practices. Now you can automate the entire IT policy lifecycle from policy definition and review to approval, distribution, acceptances and exceptions.

Symantec Control Compliance Suite 11 allows you to better manage all aspects of your organization’s IT risk, while demonstrating compliance with multiple standards at much lower levels of cost and complexity.

Symantec Control Compliance Suite automates the entire risk management and compliance process, including: • • • •

Control Compliance Suite 11 also features a centralized evidence system allowing you to automatically collect evidence from disparate sources across the enterprise, map this data to policies and store it all in one central repository. This could include vulnerability assessment data, log files from firewalls or other security devices and applications as well as data from the Symantec data loss prevention solution. Imported data can be formatted to populate dashboards alongside Control Compliance Suite data for better visibility into your overall risk posture while minimizing administrative overhead.

policy definition controls mapping controls assessment reporting and remediation.

You can take advantage of out-of-the-box regulatory content on multiple industry standards and regulations like (ISO 27001, PCI DSS, FISMA, HIPAA); automated assessment of technical and procedural controls; dynamic Web-based dashboard reporting; and integration with other Symantec security solutions.

2.2.3

3

Is "Inbound connections (Public)" set to Block?

7.2

3

Is built-in Administrator account renamed?

2.2.3

3

Is "Always prompt client for password upon connection" enabled?

12.3.2

1

Is "Firewall state (Public)" set to On?

1.3.2

3

Is "Allow log on locally" restricted ?

2.2.3

3

On domain controller machines Is "Log on as a batch job" set to

2.2.3

1

2.2.3

2

Does the system prompts users to change their password before expiration?

None? On member server machines Is "Bypass traverse checking" set to authorized accounts?

your compliance processes with Symantec Control Compliance Suite 11, you can effectively address three key challenges. To support compliance for multiple mandates, Symantec Control Compliance Suite 11 provides up-to-date content on standards and regulations, then lets you deduplicate common controls to eliminate redundant efforts and deliver the right information to the right people through web-based, dynamic dashboards. To help you cut the cost of compliance, Control Compliance Suite 11 enables you to automate costly and error-prone manual compliance assessment processes, facilitate more frequent assessments and evaluate all of your operating systems, databases and key applications with one powerful tool that covers the full breadth of your environment. To gain visibility and control over your IT risk posture, the Symantec solution allows you to automatically gather information from multiple sources, identify threats to critical assets and information, prioritize deficiencies based on risk and trigger workflows for rapid remediation.

Symantec Solutions for IT Risk and Compliance Control Compliance Suite is a modular solution, comprising of five key components which are fully interoperable and available separately or as part of the broader suite. • Symantec™ Control Compliance Suite Risk Manager conveys the impact of IT risk in business-relevant terms. • Symantec™ Control Compliance Suite Policy Manager simplifies policy management with out-ofthe-box policy content for multiple mandates, automatically mapped to controls and updated on a quarterly basis • Symantec™ Control Compliance Suite Standards Manager is an industry-leading configuration assessment solution, designed to evaluate if systems are secured, configured, and patched according to standards. • Symantec™ Control Compliance Suite Vulnerability Manager performs end-to-end vulnerability assessment of Web applications, databases, servers and network devices, delivering a single view of security threats across your IT infrastructure. • Symantec™ Control Compliance Suite Assessment Manager simplifies the evaluation of procedural controls governing employee behavior, by providing automated Web-based questionnaires which can also be used to drive security awareness training.

Top Failed Checks Table

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


The Growing c Control Compliance Suite Symantec Control Compliance Suite

Symantec Control Compliance Suite

Symantec Control Compliance Suite

Symantec Control Compliance Suite

10

Benefits of a holistic, automated solution

Symante

Symantec Control Compliance Suite Control Com symantec

Compliance Challenge Symantec Symantec Control Compliance Suite Symantec Control Compliance Suite Symantec Control Compliance Suite

By taking a holistic, automated approach to managing Symantec Control Compliance Suite

Compliance Suite

Assess technical, procedural and data controls

Ask yourself:

ec Control Compliance Suite

Managing IT security, risk and compliance puts enormous burden on today’s enterprise organizations. Increasingly complex IT infrastructures make it difficult to have proper insight into the overall IT risk and compliance of the company, as well as to control deviations from standards like ISO 27001, PCI DSS or others.

To evaluate how effective you are in following established polices you need to evaluate technical, procedural and data controls throughout your organization. Control Compliance Suite 11 simplifies this process. Control Compliance Suite Standards Manager reduces cost and complexity by automating technical control checks for your entire enterprise. It offers best-in-class pre-packaged content with over 2,900 control objectives mapped to over 45 regulations and frameworks. With support for both agent-based and agentless data gathering options, Control Compliance Suite Standards Manager supports flexible control evaluation across

• In the last compliance audit, how much time and

effort was needed for providing all the necessary information to the auditors? • How do you know that the configuration of your IT

infrastructure is still compliant with the applied standards one month after the audit • Do you want to perform all these manual and

labor-intensive tasks when the next compliance audit comes?

Report on IT risk and compliance Once you have defined policies and evaluated the effectiveness of your controls, it is critical to understand where you stand and provide the right risk and compliance data to multiple stakeholders within the organization for better visibility and improved decision making. Control Compliance Suite 11 allows you to report on your IT risk and compliance posture across the enterprise, combining data gathered from all assets, data sets, controls and policies in a single console for reporting purposes. Web-based dynamic dashboards allow users to select from multiple panel views and filtering options, build actionable reports and drill down to granular data to discover root causes and isolate problem areas.

Gain control of IT risk and compliance

Define policies and controls Usually, policy definition and management is a complex task requiring deep knowledge of regulations and frameworks which are constantly changing. Control Compliance Suite Policy Manager simplifies this process by allowing you to automatically define and manage policies for multiple government regulations, industry standards, and internal mandates. It automatically maps these policies to control statements for both technical and procedural controls, while deduplicating common controls across multiple mandates to eliminate redundant efforts. Control Compliance Suite Policy Manager includes a database of over 150 customizable sample policies and policy templates covering over 60 regulations, frameworks and best practices. This content is automatically updated on a quarterly basis, eliminating the need for organizations to maintain a center of expertise on policies and best practices. Now you can automate the entire IT policy lifecycle from policy definition and review to approval, distribution, acceptances and exceptions.

Symantec Control Compliance Suite 11 allows you to better manage all aspects of your organization’s IT risk, while demonstrating compliance with multiple standards at much lower levels of cost and complexity.

Symantec Control Compliance Suite automates the entire risk management and compliance process, including: • • • •

Control Compliance Suite 11 also features a centralized evidence system allowing you to automatically collect evidence from disparate sources across the enterprise, map this data to policies and store it all in one central repository. This could include vulnerability assessment data, log files from firewalls or other security devices and applications as well as data from the Symantec data loss prevention solution. Imported data can be formatted to populate dashboards alongside Control Compliance Suite data for better visibility into your overall risk posture while minimizing administrative overhead.

policy definition controls mapping controls assessment reporting and remediation.

You can take advantage of out-of-the-box regulatory content on multiple industry standards and regulations like (ISO 27001, PCI DSS, FISMA, HIPAA); automated assessment of technical and procedural controls; dynamic Web-based dashboard reporting; and integration with other Symantec security solutions.

2.2.3

3

Is "Inbound connections (Public)" set to Block?

7.2

3

Is built-in Administrator account renamed?

2.2.3

3

Is "Always prompt client for password upon connection" enabled?

12.3.2

1

Is "Firewall state (Public)" set to On?

1.3.2

3

Is "Allow log on locally" restricted ?

2.2.3

3

On domain controller machines Is "Log on as a batch job" set to

2.2.3

1

2.2.3

2

Does the system prompts users to change their password before expiration?

None? On member server machines Is "Bypass traverse checking" set to authorized accounts?

your compliance processes with Symantec Control Compliance Suite 11, you can effectively address three key challenges. To support compliance for multiple mandates, Symantec Control Compliance Suite 11 provides up-to-date content on standards and regulations, then lets you deduplicate common controls to eliminate redundant efforts and deliver the right information to the right people through web-based, dynamic dashboards. To help you cut the cost of compliance, Control Compliance Suite 11 enables you to automate costly and error-prone manual compliance assessment processes, facilitate more frequent assessments and evaluate all of your operating systems, databases and key applications with one powerful tool that covers the full breadth of your environment. To gain visibility and control over your IT risk posture, the Symantec solution allows you to automatically gather information from multiple sources, identify threats to critical assets and information, prioritize deficiencies based on risk and trigger workflows for rapid remediation.

Symantec Solutions for IT Risk and Compliance Control Compliance Suite is a modular solution, comprising of five key components which are fully interoperable and available separately or as part of the broader suite. • Symantec™ Control Compliance Suite Risk Manager conveys the impact of IT risk in business-relevant terms. • Symantec™ Control Compliance Suite Policy Manager simplifies policy management with out-ofthe-box policy content for multiple mandates, automatically mapped to controls and updated on a quarterly basis • Symantec™ Control Compliance Suite Standards Manager is an industry-leading configuration assessment solution, designed to evaluate if systems are secured, configured, and patched according to standards. • Symantec™ Control Compliance Suite Vulnerability Manager performs end-to-end vulnerability assessment of Web applications, databases, servers and network devices, delivering a single view of security threats across your IT infrastructure. • Symantec™ Control Compliance Suite Assessment Manager simplifies the evaluation of procedural controls governing employee behavior, by providing automated Web-based questionnaires which can also be used to drive security awareness training.

Top Failed Checks Table

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


12 symantec

NEXTSENSE - VERISIGN PREMIUM PARTNER

The new vision of online browsing experience

ith all the transitions in life, we are naturally nervous about change. We had this apprehension when we learned that the VeriSign® Seal would be changing to a Norton Secured Seal. However, our fears were quickly put to rest by Symantec™ Trust Services (formerly VeriSign®). In August of 2010, Symantec™ purchased VeriSign® Authentication Services and as a result, all VeriSign® product names and branding were changed. VeriSign® SSL Certificates and the VeriSign® Trust™ Seal became part of the Symantec™ suite of security solutions and were included in the company's Norton™ branded suite of products. In April 2012 Symantec™ completed the transition of the VeriSign® offerings into the Norton™ security products family by changing the names and logos for all VeriSign® products. The famous VeriSign® "checkmark" - combined with the leading name in personal technology protection - became the Norton™ Secured Seal and is now set to remain as the most recognized trust mark on the Internet.

Symantec Seal-in-Search When customers browse online, they often find a long list of websites vying for their business. Symantec Website Security Solutions feature Symantec Seal-in-Search, which puts the Norton Secured Seal next to the link in search results to show that the website is trusted by Symantec. Before Seal-in-Search, website visitors had to follow a link to see if a website was trusted. Now, the Seal-in-Search offers visual differentiation from the other links in the search results, so that web users are able to trust a link before they click.

13

Retro-play under the cloud

infrastructure

You can put Your head in the clouds as long as Your feet are firmly on the ground

The strength of Symantec Symantec, the leading source of trust online, protects 100 percent of the Fortune 500, scans 30 percent of the world’s email traffic, backs up more than half the world’s business information, and protects more than 135 million consumers with the Norton security products. Over one billion systems and users worldwide are protected by Symantec’s security solutions and the company’s Norton-branded suites. With the acquisition of VeriSign Authentication Services, Symantec now secures over one million Web servers.

Symantec™ has made the brand transition process for its customers completely hassle-free. They can rest easy knowing Symantec™ will take responsibility for implementing the new Norton Secured Seal to their site. Symantec continues to use the same precise and verified authentication processes recognized by VeriSign to verify businesses and websites. Since the VeriSign acquisition in 2010, Symantec has continued to invest in and enhance premium SSL Certificates to simplify the user experience and add more value to benefit customers. The combination of VeriSign security products as the world’s most trusted brand online, together with Symantec’s vital security solutions, definitely delivers the vision of new online browsing experience. The Norton Secured Seal and Symantec Seal-in-Search assure the customers that they are safe to search, to browse, to buy.

lying above the clouds has been a man-kind desire since the beginning of man-kind. YES!, the man has flown to the moon, and got back of-course, but again, for most of the people it’s still just a wish or more - a dream. What’s interesting though is that for most of the people that dream of flying through the clouds, walking safe down on the ground is much more important, even if this means that the flight might be postponed or may not happen in the foreseeable future. There has always been the avant-garde proclaiming the new trends, playing with the newest toys, or just showing off the newest gadgets. But if asked, every single one of them will confirm that somewhere down the basement they still keep non-cloud replica systems, based on the good old proven datacenter concepts and technologies, running for just in case. Just in case, that is, but What case might that be – wasn’t the cloud that perfect playground where You don’t have to worry about the rain (still falling under it)? You know the two sayings, “he, who flies high, (usually) falls low”; or, what goes up must come down”? These have been around nearly as long as the men’s wish to fly, so are they applicable to the IT Cloud? You bet they are! So from pure simple deductive thinking and somewhat of experience, shouldn’t there be some kind of a safety net under the cloud, so all of those

cloud walkers would eventually fall into? Oh yes! – but there’s the catch, no cloud provider will provide it for You, You have to provide it for yourself. So, I ask the question, are non-cloud based systems, aka plain all datacenters still in play, or are they just plain dead? We may be talking, cheat-chatting about clouds, puffy clouds, rainy clouds, clouds of whatever, but if you ask me, for the time being, I prefer sunshine – no clouds around! When the clouds will get as solid as, the ground I walk on today, I may be willing to walk on the clouds and enjoying the sunshine above them - then I might change my mind but since then … let’s get down to earth … Houston?! So down here on the sun shining earth I can’t enjoy more when I see a satisfied customer face. Recently, We had a great customer, single central location, 30 branch offices, full blown Windows Server 2008 Virtualization, Active Directory, Certificate Services, Group-policies, DNS, DHCP, DFS, Anti-Virus, Backup solution, Disaster recovery, System Management, 400+ clients, Automated deployment… a whole, brand new, enterprise scale infrastructure. So what’s new? – Nothing – except that the customer just obtained his safety net that will quietly and flawlessly serve all of his needs until the cloud-walking time comes. Oh, YES, it’s also a proof that it is not a coincidence that retro is still and will always be in fashion.

Aleksandar Gelevski Senior System Engineer, Nextsense

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


12 symantec

NEXTSENSE - VERISIGN PREMIUM PARTNER

The new vision of online browsing experience

ith all the transitions in life, we are naturally nervous about change. We had this apprehension when we learned that the VeriSign® Seal would be changing to a Norton Secured Seal. However, our fears were quickly put to rest by Symantec™ Trust Services (formerly VeriSign®). In August of 2010, Symantec™ purchased VeriSign® Authentication Services and as a result, all VeriSign® product names and branding were changed. VeriSign® SSL Certificates and the VeriSign® Trust™ Seal became part of the Symantec™ suite of security solutions and were included in the company's Norton™ branded suite of products. In April 2012 Symantec™ completed the transition of the VeriSign® offerings into the Norton™ security products family by changing the names and logos for all VeriSign® products. The famous VeriSign® "checkmark" - combined with the leading name in personal technology protection - became the Norton™ Secured Seal and is now set to remain as the most recognized trust mark on the Internet.

Symantec Seal-in-Search When customers browse online, they often find a long list of websites vying for their business. Symantec Website Security Solutions feature Symantec Seal-in-Search, which puts the Norton Secured Seal next to the link in search results to show that the website is trusted by Symantec. Before Seal-in-Search, website visitors had to follow a link to see if a website was trusted. Now, the Seal-in-Search offers visual differentiation from the other links in the search results, so that web users are able to trust a link before they click.

13

Retro-play under the cloud

infrastructure

You can put Your head in the clouds as long as Your feet are firmly on the ground

The strength of Symantec Symantec, the leading source of trust online, protects 100 percent of the Fortune 500, scans 30 percent of the world’s email traffic, backs up more than half the world’s business information, and protects more than 135 million consumers with the Norton security products. Over one billion systems and users worldwide are protected by Symantec’s security solutions and the company’s Norton-branded suites. With the acquisition of VeriSign Authentication Services, Symantec now secures over one million Web servers.

Symantec™ has made the brand transition process for its customers completely hassle-free. They can rest easy knowing Symantec™ will take responsibility for implementing the new Norton Secured Seal to their site. Symantec continues to use the same precise and verified authentication processes recognized by VeriSign to verify businesses and websites. Since the VeriSign acquisition in 2010, Symantec has continued to invest in and enhance premium SSL Certificates to simplify the user experience and add more value to benefit customers. The combination of VeriSign security products as the world’s most trusted brand online, together with Symantec’s vital security solutions, definitely delivers the vision of new online browsing experience. The Norton Secured Seal and Symantec Seal-in-Search assure the customers that they are safe to search, to browse, to buy.

lying above the clouds has been a man-kind desire since the beginning of man-kind. YES!, the man has flown to the moon, and got back of-course, but again, for most of the people it’s still just a wish or more - a dream. What’s interesting though is that for most of the people that dream of flying through the clouds, walking safe down on the ground is much more important, even if this means that the flight might be postponed or may not happen in the foreseeable future. There has always been the avant-garde proclaiming the new trends, playing with the newest toys, or just showing off the newest gadgets. But if asked, every single one of them will confirm that somewhere down the basement they still keep non-cloud replica systems, based on the good old proven datacenter concepts and technologies, running for just in case. Just in case, that is, but What case might that be – wasn’t the cloud that perfect playground where You don’t have to worry about the rain (still falling under it)? You know the two sayings, “he, who flies high, (usually) falls low”; or, what goes up must come down”? These have been around nearly as long as the men’s wish to fly, so are they applicable to the IT Cloud? You bet they are! So from pure simple deductive thinking and somewhat of experience, shouldn’t there be some kind of a safety net under the cloud, so all of those

cloud walkers would eventually fall into? Oh yes! – but there’s the catch, no cloud provider will provide it for You, You have to provide it for yourself. So, I ask the question, are non-cloud based systems, aka plain all datacenters still in play, or are they just plain dead? We may be talking, cheat-chatting about clouds, puffy clouds, rainy clouds, clouds of whatever, but if you ask me, for the time being, I prefer sunshine – no clouds around! When the clouds will get as solid as, the ground I walk on today, I may be willing to walk on the clouds and enjoying the sunshine above them - then I might change my mind but since then … let’s get down to earth … Houston?! So down here on the sun shining earth I can’t enjoy more when I see a satisfied customer face. Recently, We had a great customer, single central location, 30 branch offices, full blown Windows Server 2008 Virtualization, Active Directory, Certificate Services, Group-policies, DNS, DHCP, DFS, Anti-Virus, Backup solution, Disaster recovery, System Management, 400+ clients, Automated deployment… a whole, brand new, enterprise scale infrastructure. So what’s new? – Nothing – except that the customer just obtained his safety net that will quietly and flawlessly serve all of his needs until the cloud-walking time comes. Oh, YES, it’s also a proof that it is not a coincidence that retro is still and will always be in fashion.

Aleksandar Gelevski Senior System Engineer, Nextsense

NEXTNEWS Issue 5 | September 2012

NEXTNEWS Issue 5 | September 2012


15

14 bpm

Business process

management-

The Nextsense

LEVEL

bpm

TECHNOLOGY Today, most of the business processes involve people, their actions and documents that are processed through. This means that BPM suites that can effectively automate this kind of processes should have Human-Centric and Document-Centric characteristics. Microsoft SharePoint Server as ultimate Enterprise Content Management solution (ECM) has strong document management and collaboration features. Together with

Microsoft Windows Workflow Foundation, as a framework for building human-centric workflows, bring BPM platform for development from simple to very complex and flexible workflows. The solutions build on this technologies, are Portal based, leading users to common user interface that are used to, integrated in their everyday tools and devices like Outlook, Word, Smartphones, etc.

CASE STUDIES

Business process management (BPM) is a systematic approach in making the organization's processes and workflows more effective, more efficient and more capable of adapting to the ever-changing environment. BPM attempts to automate organization’s processes and to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. BPM also tries to reduce human error and miscommunication and at the same time to focus stakeholders on the requirements of their roles.

NEXTNEWS Issue 5 | September 2012

Every company has processes. Some of them are very simple, involving 2 or 3 steps and a few employees. Others can be very complex, expanding trough many departments and involving many positions. There are processes focusing on internal procedures, and others involving company’s core business assets and stakeholders. Some are executed occasionally, and others-daily. Some of them can be postponed while the others are mission critical. With such a variety of processes, the Business Process Management automation roadmap is not so simple. Deciding the automation roadmap is a process that should be approached very seriously. From a business point of view, especially in today’s rocky economic time, improving company efficiency and reducing costs are critical for survival in the competitive environment. Those are also the main objectives of one Business Process Management System. There are many other benefits that a company can leverage from a BPM implementation:

• Increased process efficiency/productivity • Improved process quality/consistency/compliance • Promote standardization/ define roles and responsibilities

T-Mobile • more than 20 processes • more than 100.000 instances • Time reduction: • RFP: from 1 week to 1 day • BC: from 2 weeks to 1 week

Telekom • more than 6 processes • Contracts Approval, HR Approvals, Procurements, Internal Regulations, etc. • Overdue Notifications and Summaries

One • • • •

Invoice Approval Department aware process ~20.000 approvals per year Innovative Scan-To-SharePoint upload

• Cost reduction

ProCredit Bank

• Increased customer satisfaction

• Complete Loans Management automation • Central Department processing Loan Requests coming from affiliates • Reducing Cost in labor, transport and time for decision • ~30.000 instances per year

• Increase visibility/Better reporting of process performance • Continuous process improvement Nextsense provides BPMS strategy, software services, related tools and frameworks that can enable each company to be more responsive to the market challenges. Based on the previous successful BPMS implementations, Nextsense is proficient in helping the companies in implementing proven end-to-end Business Process delivery frameworks. The Nextsense BPMS solutions reduce the complexity, cost, and risk of solution deployment and set the foundation for delivering BPMS automation roadmap.

Health Insurance Fund • Invoice Approval • Process for recording internal and external documentation • Help Desk

NEXTNEWS NEXTNEWS Issue Issue 55 || September September 2012 2012


15

14 bpm

Business process

management-

The Nextsense

LEVEL

bpm

TECHNOLOGY Today, most of the business processes involve people, their actions and documents that are processed through. This means that BPM suites that can effectively automate this kind of processes should have Human-Centric and Document-Centric characteristics. Microsoft SharePoint Server as ultimate Enterprise Content Management solution (ECM) has strong document management and collaboration features. Together with

Microsoft Windows Workflow Foundation, as a framework for building human-centric workflows, bring BPM platform for development from simple to very complex and flexible workflows. The solutions build on this technologies, are Portal based, leading users to common user interface that are used to, integrated in their everyday tools and devices like Outlook, Word, Smartphones, etc.

CASE STUDIES

Business process management (BPM) is a systematic approach in making the organization's processes and workflows more effective, more efficient and more capable of adapting to the ever-changing environment. BPM attempts to automate organization’s processes and to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. BPM also tries to reduce human error and miscommunication and at the same time to focus stakeholders on the requirements of their roles.

NEXTNEWS Issue 5 | September 2012

Every company has processes. Some of them are very simple, involving 2 or 3 steps and a few employees. Others can be very complex, expanding trough many departments and involving many positions. There are processes focusing on internal procedures, and others involving company’s core business assets and stakeholders. Some are executed occasionally, and others-daily. Some of them can be postponed while the others are mission critical. With such a variety of processes, the Business Process Management automation roadmap is not so simple. Deciding the automation roadmap is a process that should be approached very seriously. From a business point of view, especially in today’s rocky economic time, improving company efficiency and reducing costs are critical for survival in the competitive environment. Those are also the main objectives of one Business Process Management System. There are many other benefits that a company can leverage from a BPM implementation:

• Increased process efficiency/productivity • Improved process quality/consistency/compliance • Promote standardization/ define roles and responsibilities

T-Mobile • more than 20 processes • more than 100.000 instances • Time reduction: • RFP: from 1 week to 1 day • BC: from 2 weeks to 1 week

Telekom • more than 6 processes • Contracts Approval, HR Approvals, Procurements, Internal Regulations, etc. • Overdue Notifications and Summaries

One • • • •

Invoice Approval Department aware process ~20.000 approvals per year Innovative Scan-To-SharePoint upload

• Cost reduction

ProCredit Bank

• Increased customer satisfaction

• Complete Loans Management automation • Central Department processing Loan Requests coming from affiliates • Reducing Cost in labor, transport and time for decision • ~30.000 instances per year

• Increase visibility/Better reporting of process performance • Continuous process improvement Nextsense provides BPMS strategy, software services, related tools and frameworks that can enable each company to be more responsive to the market challenges. Based on the previous successful BPMS implementations, Nextsense is proficient in helping the companies in implementing proven end-to-end Business Process delivery frameworks. The Nextsense BPMS solutions reduce the complexity, cost, and risk of solution deployment and set the foundation for delivering BPMS automation roadmap.

Health Insurance Fund • Invoice Approval • Process for recording internal and external documentation • Help Desk

NEXTNEWS NEXTNEWS Issue Issue 55 || September September 2012 2012


17

16 hifm

hifm

Stabilization and modernization of the fund - vital to the improvement of health care in Macedonia HIFM wanted to automate workflows,

The last couple of years were crucial to the transformation of the Health Insurance Fund of Macedonia. Stabilization and modernization of the Health Insurance Fund of Macedonia is vital to the improvement of health care in Macedonia. A strong health system at national level requires comprehensive and up-to-date health information. In the past Macedonia was facing the greatest challenges regarding the collection, analysis, evaluation and interpretation of the indicator data based on the Health Management Information System (HMIS).

enforce

rules,

provide

access

to

consolidated, accurate information, and improve communication with insured persons, companies and health organizations from primary, specialist-consultative and Hospital (short-term and long-term) healthcare. For HIFM so far the project for centralization of the

information

system

was

the

most

Building trust and relationship with the citizens Today, individuals have high expectations, putting pressure on the organizations to reduce the administrative complexity for them and for the health workers who interact with them. This system involves that insured persons may only present themselves with ID card without other documentary proof because the system in interoperable in real time with major government institutions and data sources.

Flexible Workstyle The system empowers health professionals, health institutions, and insured persons with the mobility and flexibility they need to be productive, while providing your HIFM ICT team with control, manageability, and security features. In every step the system extends security-enhanced, controlled access to information and applications from anywhere while simplifying application and resource management.

Business Intelligence With increasing pressure to improve performance and quality of care, HIFM leveraged business intelligence solutions to help improve the quality and efficiency of service delivery. Business intelligence solution, implemented as a part of this system, provide HIFM access to data sources and capabilities to analyze available data in a familiar environment while ensuring ICT has the ability to monitor actions and maintain control—helping to enable "self-service BI" without compromise. The centralized IT system BI solution includes data integration, reporting, and analysis.

important project. This project covers consolidation of new registers of insured

persons,

payers,

physicians and healthcare institutions,

registration

for

insurance

health

registration, submitting applications for issuing electronic health card, choice of a physician and managing the process of contracting with healthcare institutions. Beginning this August, the joint efforts of Health Insurance Fund of Macedonia and Nextsense became visible. As a result, this project automates most of the business processes of HIFM, and enhances the

Central IT system for HIFM in numbers The system deals with more than 1.9M insured people, - 111 public healthcare institutions - 58 healthcare institutions, of which - 54 public healthcare institutions (13 general hospitals, 26 clinics, 3 clinical hospitals, 9 special hospitals, 3 psychiatric hospitals) and - 4 private healthcare institutions that record healthcare services in the field of cardio-vascular and eye surgery.

- 3.533 contracts with private healthcare institutions - 2.308 contracts were concluded in the primary healthcare - 1140 of them were for general medicine, - 128 were for gynaecology and - 1040 were in the area of dentistry.

- 499 pharmacies, i.e. 740 work units - 457 contracts in specialist-consultative healthcare

quality and time for data processing in the HIFM regional services. In order to obtain accurate and consistent database, the project also involved migration of the records of the insured persons, payers and chosen physicians in the databases from all regional services of the central system. During the process of migration the data was

State of the art technology The new central system of HIFM system meets several key requirements, including extensibility, flexibility, reliability and interoperability. In order to achieve requirements this solution was based on Services Oriented Architecture, using state-of –the-art technologies and platforms like XML, Web Services, .NET Framework, MVC, NHibernate,‌

synchronized with the other state institutions.

NEXT STEP: HIFM INTERNET PORTAL The Internet portal of the Health Insurance Fund of Macedonia will represent a single platform that will connect all the business processes within the Fund, all the internal users (employees of the Fund) as well as the external users of the system (insured persons, companies and health organizations). The new portal will use state of art technology and will provide a widespread of information and content allowing two-way interaction and online transactions. NEXTNEWS Issue 5 | September 2012

The portal will be based on Microsoft SharePoint as an Enterprise Content Management System and BizTalk Server asNEXTNEWS the Enterprise Service Issue 5| September 2012 Bus platform that will allow interoperability and information exchange with external institutions.


17

16 hifm

hifm

Stabilization and modernization of the fund - vital to the improvement of health care in Macedonia HIFM wanted to automate workflows,

The last couple of years were crucial to the transformation of the Health Insurance Fund of Macedonia. Stabilization and modernization of the Health Insurance Fund of Macedonia is vital to the improvement of health care in Macedonia. A strong health system at national level requires comprehensive and up-to-date health information. In the past Macedonia was facing the greatest challenges regarding the collection, analysis, evaluation and interpretation of the indicator data based on the Health Management Information System (HMIS).

enforce

rules,

provide

access

to

consolidated, accurate information, and improve communication with insured persons, companies and health organizations from primary, specialist-consultative and Hospital (short-term and long-term) healthcare. For HIFM so far the project for centralization of the

information

system

was

the

most

Building trust and relationship with the citizens Today, individuals have high expectations, putting pressure on the organizations to reduce the administrative complexity for them and for the health workers who interact with them. This system involves that insured persons may only present themselves with ID card without other documentary proof because the system in interoperable in real time with major government institutions and data sources.

Flexible Workstyle The system empowers health professionals, health institutions, and insured persons with the mobility and flexibility they need to be productive, while providing your HIFM ICT team with control, manageability, and security features. In every step the system extends security-enhanced, controlled access to information and applications from anywhere while simplifying application and resource management.

Business Intelligence With increasing pressure to improve performance and quality of care, HIFM leveraged business intelligence solutions to help improve the quality and efficiency of service delivery. Business intelligence solution, implemented as a part of this system, provide HIFM access to data sources and capabilities to analyze available data in a familiar environment while ensuring ICT has the ability to monitor actions and maintain control—helping to enable "self-service BI" without compromise. The centralized IT system BI solution includes data integration, reporting, and analysis.

important project. This project covers consolidation of new registers of insured

persons,

payers,

physicians and healthcare institutions,

registration

for

insurance

health

registration, submitting applications for issuing electronic health card, choice of a physician and managing the process of contracting with healthcare institutions. Beginning this August, the joint efforts of Health Insurance Fund of Macedonia and Nextsense became visible. As a result, this project automates most of the business processes of HIFM, and enhances the

Central IT system for HIFM in numbers The system deals with more than 1.9M insured people, - 111 public healthcare institutions - 58 healthcare institutions, of which - 54 public healthcare institutions (13 general hospitals, 26 clinics, 3 clinical hospitals, 9 special hospitals, 3 psychiatric hospitals) and - 4 private healthcare institutions that record healthcare services in the field of cardio-vascular and eye surgery.

- 3.533 contracts with private healthcare institutions - 2.308 contracts were concluded in the primary healthcare - 1140 of them were for general medicine, - 128 were for gynaecology and - 1040 were in the area of dentistry.

- 499 pharmacies, i.e. 740 work units - 457 contracts in specialist-consultative healthcare

quality and time for data processing in the HIFM regional services. In order to obtain accurate and consistent database, the project also involved migration of the records of the insured persons, payers and chosen physicians in the databases from all regional services of the central system. During the process of migration the data was

State of the art technology The new central system of HIFM system meets several key requirements, including extensibility, flexibility, reliability and interoperability. In order to achieve requirements this solution was based on Services Oriented Architecture, using state-of –the-art technologies and platforms like XML, Web Services, .NET Framework, MVC, NHibernate,‌

synchronized with the other state institutions.

NEXT STEP: HIFM INTERNET PORTAL The Internet portal of the Health Insurance Fund of Macedonia will represent a single platform that will connect all the business processes within the Fund, all the internal users (employees of the Fund) as well as the external users of the system (insured persons, companies and health organizations). The new portal will use state of art technology and will provide a widespread of information and content allowing two-way interaction and online transactions. NEXTNEWS Issue 5 | September 2012

The portal will be based on Microsoft SharePoint as an Enterprise Content Management System and BizTalk Server asNEXTNEWS the Enterprise Service Issue 5| September 2012 Bus platform that will allow interoperability and information exchange with external institutions.


18 cms

Alkaloid Skopje: o a 360 web presence

19

responsive

design

cms

Web online application for career in Alkaloid

1670+

web pages The collaboration between Nextsense and Alkaloid begin in 2011 when Alkaloid decided to improve its online presentation. The old web site was outdated and inflexible to support all of Alkaloid’s products, information and pace of updates. Besides that, the site didn’t reflect the brand image of Alkaloid as the biggest Pharmaceutical Company in Macedonia and as one of the most successful in the region. Although corporate social media profiles were present they needed a lift and a fresh approach bringing all online communications on the same level of quality. Here we present the work that we’ve done together in the past two years since the start of our successful collaboration and the plans for the features and projects that will follow.

°

300+

products

Web site

PROCESS FLOW

The new website, (implemented on Nextsense’s WebBuilder 3.0 CMS platform) served as a base for the consistent, full circle online experience. The architecture of the site was carefully planned to ensure that the needs of all target audiences are met – the users of Alkaloid’s products, medical personal, investors, employees and job seekers. Every single product and brand in Alkaloid’s vast portfolio is displayed in a clear, consistent matter ensuring that the consumers can always refer the website for product information. The search of pharmaceutical products is done through the Vademecum, an integrated application enabling the general

population and medical personal browse through the drugs by brand name, generic name and pharmacotherapeutic group. The Vademecum presents the prescription and OTC & consumer health drugs in a friendly and easy to use manner serving as an assistant in choosing the right medicine. The specific segments for “Career” and “About investors” serve as micro portals for getting the necessary information for these two groups of stakeholders. In short, the whole marketing communications of the company are presented on the site in 1670 (and rising) pages in a complex yet easily navigable structure.

update / design / development

The number of users of smartphones and tablets is rapidly growing, as well as the time that the users are spending browsing the web through these devices. Mobile internet has an exponential expansion in speed and number of users, it’s definitely here to stay and possibly take a large share in the total internet consumption. As mobile devices are becoming a vital part of our lives, the companies have a responsibility to enable access of their websites on these devices. Recently, Alkaloid had the honor to present the mobile and tablet versions of its web portal, as one of the first pharmaceutical companies to recognize and follow the trend. With acknowledging this fact, Alkaloid shows foresight and willingness to be accessible to the “mobile users”. The step that Alkaloid is taking in the shape of mobile web pages will bring the brand closer to the users and make the information more accessible. The mobile version of the portal (phone and tablet) is technically a resolution responsive web site implemented with the latest HTML5 & CSS3 techniques. The screen resolution and device type dictate how the website will be presented to the user, presenting a custom tailored, device specific user experience. The choice of creating the site using the responsive web design technique provided many benefits among which the most important was that the management of the massive content

Future plans and projects Besides the continuous update of the portal with new products and news, Nextsense and Alkaloid are working on: ° Vademecum mobile application ° Alkaloid International web page and portals ° Healthaboveall.com web portal

webBuilder

REQUESTS

is a product that is a result of constant development since

2001. Dedicated programmers and designers work on its continuous upgrading TRACKING & REPORTING

alkaloid@nextsense.com

Project account manager

and enhancements ensuring that the needs of the clients in the ever-changing APPROVAL & PUBLISHING

Staging server

@

web world are always being met.webBuilder 3.0 is a highly functional, Live server ://www

web-based content management system, which offers high flexibility regarding content upload, editing, and placement within the web page. webBuilder 3.0 offers many modules that satisfy the customer needs for building a complete web site, with all the necessary elements, while following the actual W3C standards. The application follows the modern trends for web content

DELIVERY

24 h. max upload time

Mobile and Tablet versions of the web site

management like Search engine optimization (SEO) and adjustable URL addresses, and provides identical look in all web-browsers.

Dedicated Nextsense teams

The latest launched project for the client was the HR WOA (Web Online Application), first employment portal of its kind in Macedonia. The functionally rich portal is among the few such portals in the sector on a global scale, provided only by the biggest pharmaceutical companies in the world. The solution provides the applicants with the possibility to fill and edit their own profiles with relevant experience and interests which are recorded in a database and apply to relevant job openings in the many of Alkaloid’s representative offices in the world.

NEW!


18 cms

Alkaloid Skopje: o a 360 web presence

19

responsive

design

cms

Web online application for career in Alkaloid

1670+

web pages The collaboration between Nextsense and Alkaloid begin in 2011 when Alkaloid decided to improve its online presentation. The old web site was outdated and inflexible to support all of Alkaloid’s products, information and pace of updates. Besides that, the site didn’t reflect the brand image of Alkaloid as the biggest Pharmaceutical Company in Macedonia and as one of the most successful in the region. Although corporate social media profiles were present they needed a lift and a fresh approach bringing all online communications on the same level of quality. Here we present the work that we’ve done together in the past two years since the start of our successful collaboration and the plans for the features and projects that will follow.

°

300+

products

Web site

PROCESS FLOW

The new website, (implemented on Nextsense’s WebBuilder 3.0 CMS platform) served as a base for the consistent, full circle online experience. The architecture of the site was carefully planned to ensure that the needs of all target audiences are met – the users of Alkaloid’s products, medical personal, investors, employees and job seekers. Every single product and brand in Alkaloid’s vast portfolio is displayed in a clear, consistent matter ensuring that the consumers can always refer the website for product information. The search of pharmaceutical products is done through the Vademecum, an integrated application enabling the general

population and medical personal browse through the drugs by brand name, generic name and pharmacotherapeutic group. The Vademecum presents the prescription and OTC & consumer health drugs in a friendly and easy to use manner serving as an assistant in choosing the right medicine. The specific segments for “Career” and “About investors” serve as micro portals for getting the necessary information for these two groups of stakeholders. In short, the whole marketing communications of the company are presented on the site in 1670 (and rising) pages in a complex yet easily navigable structure.

update / design / development

The number of users of smartphones and tablets is rapidly growing, as well as the time that the users are spending browsing the web through these devices. Mobile internet has an exponential expansion in speed and number of users, it’s definitely here to stay and possibly take a large share in the total internet consumption. As mobile devices are becoming a vital part of our lives, the companies have a responsibility to enable access of their websites on these devices. Recently, Alkaloid had the honor to present the mobile and tablet versions of its web portal, as one of the first pharmaceutical companies to recognize and follow the trend. With acknowledging this fact, Alkaloid shows foresight and willingness to be accessible to the “mobile users”. The step that Alkaloid is taking in the shape of mobile web pages will bring the brand closer to the users and make the information more accessible. The mobile version of the portal (phone and tablet) is technically a resolution responsive web site implemented with the latest HTML5 & CSS3 techniques. The screen resolution and device type dictate how the website will be presented to the user, presenting a custom tailored, device specific user experience. The choice of creating the site using the responsive web design technique provided many benefits among which the most important was that the management of the massive content

Future plans and projects Besides the continuous update of the portal with new products and news, Nextsense and Alkaloid are working on: ° Vademecum mobile application ° Alkaloid International web page and portals ° Healthaboveall.com web portal

webBuilder

REQUESTS

is a product that is a result of constant development since

2001. Dedicated programmers and designers work on its continuous upgrading TRACKING & REPORTING

alkaloid@nextsense.com

Project account manager

and enhancements ensuring that the needs of the clients in the ever-changing APPROVAL & PUBLISHING

Staging server

@

web world are always being met.webBuilder 3.0 is a highly functional, Live server ://www

web-based content management system, which offers high flexibility regarding content upload, editing, and placement within the web page. webBuilder 3.0 offers many modules that satisfy the customer needs for building a complete web site, with all the necessary elements, while following the actual W3C standards. The application follows the modern trends for web content

DELIVERY

24 h. max upload time

Mobile and Tablet versions of the web site

management like Search engine optimization (SEO) and adjustable URL addresses, and provides identical look in all web-browsers.

Dedicated Nextsense teams

The latest launched project for the client was the HR WOA (Web Online Application), first employment portal of its kind in Macedonia. The functionally rich portal is among the few such portals in the sector on a global scale, provided only by the biggest pharmaceutical companies in the world. The solution provides the applicants with the possibility to fill and edit their own profiles with relevant experience and interests which are recorded in a database and apply to relevant job openings in the many of Alkaloid’s representative offices in the world.

NEW!


20 PROJECT:

Facebook fan page for

Official Gazette of Republic of Macedonia

National Geographic Geotourism Mapguide -Western Balkans

Geo•tour•ism n Tourism that sustains or enhances the geographical character of a place—its environment, culture, aesthetics, heritage, and the well-being of its residents.

ExploringMacedonia.com took the initiative to represent Macedonia in a regionally sustainable IT project, designed and co-branded with the global footprint of National Geographic.

In today’s modern and dynamic way of living, getting the right information at the right time is crucial. Social media gives the opportunity to share information and communicate in real time. The transparency of social media empowers people, gives them the opportunity to communicate easily and to be more involved in the public life. The essence of social media is the ability to have a two-way communication, where everybody can contribute to the content. As an old Chinese proverb says Tell me and I will forget, Show me and I may remember, Engage me and I will understand, social media are the best way to engage citizens and bring Government institutions closer to the civic.

The Official Gazette is one of the three pillars of the legislative system in the Republic of Macedonia. The primary function of the Official Gazette is to keep the national legislative database consisting of laws, acts and other regulations, to organize and categorize the legislation and make it publicly available to the citizens. Besides this, the Official Gazette also provides a variety of public services to the citizens and helps them to keep trace with the new legislation and the changes in the existing legislation. Httpool started the project for the Facebook fan page of the Official Gazette of the Republic of Macedonia in June 2012. The purpose of the project was to start communicating with the citizens, share information with them and promote the services offered by the Official Gazette. Four months after the fan page was created, it engaged more than 1.800 fans. Facebook allows the Official Gazette to achieve dynamic, daily communication

Together with other 5 countries, collaborating on a joint project for Western Balkans, Macedonia was granted a seat to the National Geographic Stewardship Council, accredited to the CEO of ExploringMacedonia.com, Ms. Elena Ivanova. The Portal http://www.balkansgeotourism.travel was launched this spring, on June, 17th. It was promoted with series of photo exhibitions in Ronald Reagan Building and Farragut Square Park, Washington D.C. with support of the USAID Regional Competitiveness Initiative project. with the fans, thus making it become more transparent and open for the citizens. The Official Gazette fan page is used on a daily level to communicate a lot of information about events, news and citizen services. The fan page is also an open place where the citizens can ask questions, give their opinions, and suggest improvements of the work and services offered by this Public Enterprise.

The main activities of the PE Official Gazette of the Republic of Macedonia are publishing of laws, acts and other regulations in the Official Gazette. Following the spirit of the new age, PE Official Gazette does not lag behind the current world trends and innovations of how to make the legislation available to the Internet audience, how to follow the changes in the legislation and to inform the citizens about them. Internet technology and websites are the windows towards the information world, enabling us to have faster and more efficient ways of communication, information transmission and content presentation. Creating and maintaining the Facebook fan page of the Official Gazette of the Republic of Macedonia is just another step in that direction - getting closer to the people by making the information process easier and faster. Mr. Toni Trajanov, General Director of the PE Official Gazette of the Republic of Macedonia

NEXTNEWS Issue 5 | September 2012

The National Geographic Geotourism Mapguide is an online interactive platform that showcases the sustainable, authentic asset of a destination. The Portal captures robust information about the destination, using one of the world’s most recognizable brands, delivering it to a global audience. It serves as a tool for Macedonian residents to tell their story in their own words with • Customizable layout and format • Rich photography & engaging text • Distributable within NatGeo publications • Featuring the world’s best mapmakers • Interactive Mapguide Viewer • Thematic Storytelling • Easy-to-use content management system

Western Balkans benefits from the Geotourism Mapguide through • Increased brand awareness in the global marketplace • Smart tourism growth from high-spend, low-impact travellers • Positive association as a sustainable healthy destination • Strengthened cooperation between public and private sector • Discovery of new opportunities for development and investment Interactive MapViewer • Microsoft Virtual Earth map viewer featuring its street satellite and hybrid map views • Topographic map layer from National Geographic incorporating trail data • Geotourism category pages

• Web 2.0 integration

NEXTNEWS Issue 5 | September 2012


20 PROJECT:

Facebook fan page for

Official Gazette of Republic of Macedonia

National Geographic Geotourism Mapguide -Western Balkans

Geo•tour•ism n Tourism that sustains or enhances the geographical character of a place—its environment, culture, aesthetics, heritage, and the well-being of its residents.

ExploringMacedonia.com took the initiative to represent Macedonia in a regionally sustainable IT project, designed and co-branded with the global footprint of National Geographic.

In today’s modern and dynamic way of living, getting the right information at the right time is crucial. Social media gives the opportunity to share information and communicate in real time. The transparency of social media empowers people, gives them the opportunity to communicate easily and to be more involved in the public life. The essence of social media is the ability to have a two-way communication, where everybody can contribute to the content. As an old Chinese proverb says Tell me and I will forget, Show me and I may remember, Engage me and I will understand, social media are the best way to engage citizens and bring Government institutions closer to the civic.

The Official Gazette is one of the three pillars of the legislative system in the Republic of Macedonia. The primary function of the Official Gazette is to keep the national legislative database consisting of laws, acts and other regulations, to organize and categorize the legislation and make it publicly available to the citizens. Besides this, the Official Gazette also provides a variety of public services to the citizens and helps them to keep trace with the new legislation and the changes in the existing legislation. Httpool started the project for the Facebook fan page of the Official Gazette of the Republic of Macedonia in June 2012. The purpose of the project was to start communicating with the citizens, share information with them and promote the services offered by the Official Gazette. Four months after the fan page was created, it engaged more than 1.800 fans. Facebook allows the Official Gazette to achieve dynamic, daily communication

Together with other 5 countries, collaborating on a joint project for Western Balkans, Macedonia was granted a seat to the National Geographic Stewardship Council, accredited to the CEO of ExploringMacedonia.com, Ms. Elena Ivanova. The Portal http://www.balkansgeotourism.travel was launched this spring, on June, 17th. It was promoted with series of photo exhibitions in Ronald Reagan Building and Farragut Square Park, Washington D.C. with support of the USAID Regional Competitiveness Initiative project. with the fans, thus making it become more transparent and open for the citizens. The Official Gazette fan page is used on a daily level to communicate a lot of information about events, news and citizen services. The fan page is also an open place where the citizens can ask questions, give their opinions, and suggest improvements of the work and services offered by this Public Enterprise.

The main activities of the PE Official Gazette of the Republic of Macedonia are publishing of laws, acts and other regulations in the Official Gazette. Following the spirit of the new age, PE Official Gazette does not lag behind the current world trends and innovations of how to make the legislation available to the Internet audience, how to follow the changes in the legislation and to inform the citizens about them. Internet technology and websites are the windows towards the information world, enabling us to have faster and more efficient ways of communication, information transmission and content presentation. Creating and maintaining the Facebook fan page of the Official Gazette of the Republic of Macedonia is just another step in that direction - getting closer to the people by making the information process easier and faster. Mr. Toni Trajanov, General Director of the PE Official Gazette of the Republic of Macedonia

NEXTNEWS Issue 5 | September 2012

The National Geographic Geotourism Mapguide is an online interactive platform that showcases the sustainable, authentic asset of a destination. The Portal captures robust information about the destination, using one of the world’s most recognizable brands, delivering it to a global audience. It serves as a tool for Macedonian residents to tell their story in their own words with • Customizable layout and format • Rich photography & engaging text • Distributable within NatGeo publications • Featuring the world’s best mapmakers • Interactive Mapguide Viewer • Thematic Storytelling • Easy-to-use content management system

Western Balkans benefits from the Geotourism Mapguide through • Increased brand awareness in the global marketplace • Smart tourism growth from high-spend, low-impact travellers • Positive association as a sustainable healthy destination • Strengthened cooperation between public and private sector • Discovery of new opportunities for development and investment Interactive MapViewer • Microsoft Virtual Earth map viewer featuring its street satellite and hybrid map views • Topographic map layer from National Geographic incorporating trail data • Geotourism category pages

• Web 2.0 integration

NEXTNEWS Issue 5 | September 2012


22 csr

From The Heart (OdSrce) Humanitarian Initiative

Corporate volunteering from the heart

“We make a living by what we do, but we make life by what we give.” Winston Churchill People by definition are human beings that have certain capacities or attributes constituting personhood, at times showing altruistic activity intended to promote good, or improve human quality of life. Corporate volunteering is not new concept; it is a gateway for those new to volunteering. Workers volunteer their time and energy, either on their own good, good for the community, good for those who volunteer or do well for the company itself. It is a source of new time, talent, and energy. Most important, it brings people who are skilled and who know how to work productively. It brings new social connections and support, new knowledge and skills, psychological fulfillment, etc. Employees are more loyal, more productive. Corporate volunteering gives a positive public image and addition of a new resource to help meet strategic business goals, most often in human resource development and management, public relations and public affairs, and marketing. Corporate volunteering is largely based on perception and intuitive good sense. Furthermore the engagement of corporate volunteers increases the possibility of influencing corporate behavior. Companies

that are ‘good citizens’ contribute in many ways to their communities and companies that are ‘responsible citizens’ participate in ways that can lead to changes in the way the community operates. Employees from Nextsense and Httpool have created a Facebook fun page to express their altruistic activity in sharing the information of the people in need and help them in ways they can. “OdSrce” is a civil initiative with a mission to set up infrastructure and logistics for the community to benefit from charity. It is not a profit organization or non-governmental organization. It is initiative to assist the others in creating a society with proper ethical and moral values. “OdSrce” shares a vision to become a place where we ourselves - all Facebook & Twitter users of the virtual world will implement real actions and will contribute to the smiles of people and friends who need help. We would like to emphasize and to show the real meaning of the term “Social” in Social Media. So far “OdSrce” has organized four social activities and one is still ongoing. Together with the other coworkers and friends of friends, we helped collect clothes for the orphans and homeless children; helped collect equipment and school materials for children who come from poor families; and now are collecting baby clothes for parents who can’t afford that. Because we believe that sharing is caring and social media do share fast.

pictures from the successful humanitarian actions so far... to join the cause search for us on Facebook: OdSrce

Profile MEMBER OF

FOUNDED

MASIT - Macedonian ICT Chamber of Commerce MHRA - Macedonian Human Resources Association Macedonian Chambers of Commerce Standardization Institute of the Republic of Macedonia AmCham Macedonia - American Chamber of Commerce in Macedonia ITSMF – IT Service Management Forum, Macedonian Chapter

2001

MICROSOFT GOLD PARTNER Enrolled Competencies and Specializations: • Gold Server Platform • Gold Volume licensing • Silver Management and Virtualization • Silver Identity and Security • Silver Portals and Collaboration • Silver Software Asset Management • Silver Midmarket Solution Provider • Microsoft Small Business Specialist

CERTIFICATES

Registered ITSM 20000:2011

SYMANTEC PLATINUM PARTNER VALUE ADDED RESELLER (VAR)

Symantec Specializations Archiving and eDiscovery Enterprise Security Small and Medium Business Symantec Authorizations Technical Assistance Partner Symantec Technical Accreditations STS Symantec Backup Exec 2010 STS Symantec Backup Exec 2012 STS Symantec Brightmail Gateway 9.0 STS Symantec Endpoint Protection 12.1 STS Symantec Enterprise Vault 10.0 for Exchange STS Symantec NetBackup 7.0 for Windows STS Symantec PGP Universal Server 3.2 STS Symantec Security Information Manager 4.5 STS Symantec System Recovery 2011 STS Veritas NetBackup PureDisk 6.5 Symantec Sales Awards / Accreditations SSE Altiris Asset Management Suite 7.0 from Symantec SSE Altiris Client Management Suite 7 SSE Altiris IT Management Suite 7.0 from Symantec SSE Altiris Server Management Suite 7 SSE PGP Encryption Platform SSE Symantec Backup Exec 2010 (September 2011) SSE Symantec Backup Exec 2012 SSE Symantec Control Compliance Suite 10 SSE Symantec Data Loss Prevention 11.5

SSE Symantec Endpoint Protection 12.1 SSE Symantec Endpoint Protection 12.1 (August 2011) SSE Symantec Endpoint Protection 12.1 Small Business Edition SSE Symantec Endpoint Protection 12.1 Small Business Edition (August 2011) SSE Symantec Enterprise Vault 10 (March 2012) SSE Symantec Enterprise Vault 9.0 SSE Symantec NetBackup 7 SSE Symantec Network Access Control 12.1 SSE Symantec Protection Suite: Small Business Edition, Advanced Business Edition and Enterprise Edition SSE Symantec Security Info Manager 4.7 SSE Symantec ServiceDesk 7 SSE Symantec Workflow 7.0 SSE Veritas NetBackup PureDisk 6.5 SSE+ Altiris Asset Management Suite 7 from Symantec SSE+ Altiris Client Management Suite 7 and Altiris Server Management Suite 7 SSE+ Symantec Backup Exec 2012 SSE+ Symantec Endpoint Protection 12.1 SSE+ Symantec Endpoint Protection Small Business Edition 12.1 (August 2011) SSE+ Symantec Enterprise Vault 10 (April 2012) SSE+ Symantec Enterprise Vault 9.0 SSE+ Symantec Messaging Gateway 9.5 SSE+ Symantec NetBackup 5200 Appliance SSE+ Symantec NetBackup 7 SSE+ Symantec Network Access Control 12.1 SSE+ Symantec Security Info Manager 4.7 SSE+ Symantec System Recovery 2011 SSE+ Symantec Validation & ID Protection Service (January 2012) SSE+ Veritas NetBackup PureDisk 6.5


22 csr

From The Heart (OdSrce) Humanitarian Initiative

Corporate volunteering from the heart

“We make a living by what we do, but we make life by what we give.” Winston Churchill People by definition are human beings that have certain capacities or attributes constituting personhood, at times showing altruistic activity intended to promote good, or improve human quality of life. Corporate volunteering is not new concept; it is a gateway for those new to volunteering. Workers volunteer their time and energy, either on their own good, good for the community, good for those who volunteer or do well for the company itself. It is a source of new time, talent, and energy. Most important, it brings people who are skilled and who know how to work productively. It brings new social connections and support, new knowledge and skills, psychological fulfillment, etc. Employees are more loyal, more productive. Corporate volunteering gives a positive public image and addition of a new resource to help meet strategic business goals, most often in human resource development and management, public relations and public affairs, and marketing. Corporate volunteering is largely based on perception and intuitive good sense. Furthermore the engagement of corporate volunteers increases the possibility of influencing corporate behavior. Companies

that are ‘good citizens’ contribute in many ways to their communities and companies that are ‘responsible citizens’ participate in ways that can lead to changes in the way the community operates. Employees from Nextsense and Httpool have created a Facebook fun page to express their altruistic activity in sharing the information of the people in need and help them in ways they can. “OdSrce” is a civil initiative with a mission to set up infrastructure and logistics for the community to benefit from charity. It is not a profit organization or non-governmental organization. It is initiative to assist the others in creating a society with proper ethical and moral values. “OdSrce” shares a vision to become a place where we ourselves - all Facebook & Twitter users of the virtual world will implement real actions and will contribute to the smiles of people and friends who need help. We would like to emphasize and to show the real meaning of the term “Social” in Social Media. So far “OdSrce” has organized four social activities and one is still ongoing. Together with the other coworkers and friends of friends, we helped collect clothes for the orphans and homeless children; helped collect equipment and school materials for children who come from poor families; and now are collecting baby clothes for parents who can’t afford that. Because we believe that sharing is caring and social media do share fast.

pictures from the successful humanitarian actions so far... to join the cause search for us on Facebook: OdSrce

Profile MEMBER OF

FOUNDED

MASIT - Macedonian ICT Chamber of Commerce MHRA - Macedonian Human Resources Association Macedonian Chambers of Commerce Standardization Institute of the Republic of Macedonia AmCham Macedonia - American Chamber of Commerce in Macedonia ITSMF – IT Service Management Forum, Macedonian Chapter

2001

MICROSOFT GOLD PARTNER Enrolled Competencies and Specializations: • Gold Server Platform • Gold Volume licensing • Silver Management and Virtualization • Silver Identity and Security • Silver Portals and Collaboration • Silver Software Asset Management • Silver Midmarket Solution Provider • Microsoft Small Business Specialist

CERTIFICATES

Registered ITSM 20000:2011

SYMANTEC PLATINUM PARTNER VALUE ADDED RESELLER (VAR)

Symantec Specializations Archiving and eDiscovery Enterprise Security Small and Medium Business Symantec Authorizations Technical Assistance Partner Symantec Technical Accreditations STS Symantec Backup Exec 2010 STS Symantec Backup Exec 2012 STS Symantec Brightmail Gateway 9.0 STS Symantec Endpoint Protection 12.1 STS Symantec Enterprise Vault 10.0 for Exchange STS Symantec NetBackup 7.0 for Windows STS Symantec PGP Universal Server 3.2 STS Symantec Security Information Manager 4.5 STS Symantec System Recovery 2011 STS Veritas NetBackup PureDisk 6.5 Symantec Sales Awards / Accreditations SSE Altiris Asset Management Suite 7.0 from Symantec SSE Altiris Client Management Suite 7 SSE Altiris IT Management Suite 7.0 from Symantec SSE Altiris Server Management Suite 7 SSE PGP Encryption Platform SSE Symantec Backup Exec 2010 (September 2011) SSE Symantec Backup Exec 2012 SSE Symantec Control Compliance Suite 10 SSE Symantec Data Loss Prevention 11.5

SSE Symantec Endpoint Protection 12.1 SSE Symantec Endpoint Protection 12.1 (August 2011) SSE Symantec Endpoint Protection 12.1 Small Business Edition SSE Symantec Endpoint Protection 12.1 Small Business Edition (August 2011) SSE Symantec Enterprise Vault 10 (March 2012) SSE Symantec Enterprise Vault 9.0 SSE Symantec NetBackup 7 SSE Symantec Network Access Control 12.1 SSE Symantec Protection Suite: Small Business Edition, Advanced Business Edition and Enterprise Edition SSE Symantec Security Info Manager 4.7 SSE Symantec ServiceDesk 7 SSE Symantec Workflow 7.0 SSE Veritas NetBackup PureDisk 6.5 SSE+ Altiris Asset Management Suite 7 from Symantec SSE+ Altiris Client Management Suite 7 and Altiris Server Management Suite 7 SSE+ Symantec Backup Exec 2012 SSE+ Symantec Endpoint Protection 12.1 SSE+ Symantec Endpoint Protection Small Business Edition 12.1 (August 2011) SSE+ Symantec Enterprise Vault 10 (April 2012) SSE+ Symantec Enterprise Vault 9.0 SSE+ Symantec Messaging Gateway 9.5 SSE+ Symantec NetBackup 5200 Appliance SSE+ Symantec NetBackup 7 SSE+ Symantec Network Access Control 12.1 SSE+ Symantec Security Info Manager 4.7 SSE+ Symantec System Recovery 2011 SSE+ Symantec Validation & ID Protection Service (January 2012) SSE+ Veritas NetBackup PureDisk 6.5


Symantec Data Loss Prevention “Discover” where confidential data is stored “Monitor” how data is being used Proactively “Protect” data to prevent it’s loss Symantec Data Loss Prevention delivers a unified solution to discover, monitor, and protect confidential data wherever it is stored or used – across endpoint, network and storage systems.

For more information please contact Nextsense on +389 2 3075 111 and contact@nextsense.com


Nextnews 05 | September 2012