2016 Twin River Commons Move In Guide

July 2016 | Move-In Guide

www.twinrivercommons.com

TWIN RIVER COMMONS

Move In Guide Welcome to Twin River Commons

INSIDE THIS ISSUE

On behalf of the entire Twin River Commons team, welcome home.

As a premier community, exclusive to students, we operate under the philosophy “Anything But Common.� Our team of professional and student staff

Apartment Checklist

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work tirelessly to provide you with first class amenities, educational and social programs, and personal service. Whether you are a new resident or re-turning for yet another year, we hope that you actively engage in community events and interact with both neighbors and staff alike. Together we can build a community that fosters an atmosphere conducive to learning, encourages personal growth, celebrates accomplishments, and promotes friendships.

This guide was created to help prepare you for move-in day as well as introduce you to the amenities and services available to you.

Please take the time to carefully

Community Amenities

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pleasure to serve you.

Rent Payments

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Jesse Tranvaag

Maintenance Services

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Community Development

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review the information in this guide and feel free to contact us if you have any questions. It is always our

General Manager

Save the Dates

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Twin River Commons

Move-In Checklist To ensure a smooth move-in, please make sure that all items on this check-list are completed prior to your arrival.

Note: You will not be allowed to move-in until we have received proof of insurance, the mattress cover fee, the August rent installment, parking payment (if applicable) and all completed lease paperwork. NO EXCEPTIONS. ______ Complete all lease paperwork.

Contact us if you are unsure if your paperwork is complete.

Apartment Checklist

______ Enroll in Resident Insure renter’s

Here are some items we recommend packing for your apartment.

For an easier move-in, consider purchasing items such as cleaning supplies at local stores after you arrive.

insurance or provide the Declaration of

SLEEP

CLEAN

EAT

______ Pay August rent installment and

Full XL/Queen Size Bed Sheets

Broom + Dustpan

Dishes / Glassware

$25 mattress cover fee online via Resident

Mattress Pad

Vacuum

Utensils

Portal or by check or money order made

Pillows

Mop + Bucket

Can Opener

payable to Washington Development

Alarm Clock

Swiffer Sweeper

Pots + Pans

Associates, LLC.

Sponges

Toaster

______ Pay $50 August parking installment

WASH

Trash Can & Bags

Blender

(if applicable)

Shower Stall Curtain

Toilet Bowl Brush

Mixing Bowls

______ Complete the online pre-arrival

(Shower 54" x 78", Tub 72" x 72")

Plunger

Spatula / Tongs

form at www.trcmovein.com.

Shower Liner

Dish Soap

Pasta Strainer

Shower Hooks

Dishwasher Soap

Coffeemaker

Small rack or stand

Glass Cleaner

Kitchen Towels

Ironing Board & Iron

Multipurpose Spray

Insurance from an alternative renter’s insurance policy.

STUDY & PLAY

Laundry Hamper Detergent

ODDS & ENDS

Power Strips

Washcloths

Hangers

Laptop Lock

Towels

Storage Bins

CAT 5e or 6 Cable

Toiletries

Small Tools

Coax Cable

Toilet Paper

Batteries

Floor Lamp

Flashlight

Area Rug

First AID Kit

Decorative Pillows

Washer/Dryer in Every Unit 2

Twin River Commons

Move-In Day Information NEW RESIDENTS DATES: The first day new

CHECK-IN: When you arrive, please check-in

OTHER CHECK-IN ITEMS:

residents can move in is

at the office. You will need the following in

Lease File: We will double check your lease file and make sure

Monday, August 15th.

order to receive your room keys:

all pages are signed/initialed. We will also review the Lease Review and Acknowledgment Form and complete other

Residents can also move in any day thereafter during our

1) First rent installment must be paid by

office hours:

August 1st.

supplemental requirements if they were not completed already.

Resident Photos: We will take a photo of each resident and

- Mon-Fri 10am- 7pm - Sat 10am-5pm

2) All new residents are required to purchase

upload it to our software for use by our courtesy officers in the

- Sun 12pm-5pm

a protective mattress cover from Twin River

case of a lockout or other after-hours issues.

We do not conduct move ins

Commons. The cost of this cover is $25.

Move-In Inspection: You will receive instructions on how to

after hours so please plan accordingly.

PARKING: Residents may use our parking lot to unload. If you did not purchase parking access, we ask that after you unload, you move your vehicle to a metered spot, one of the local parking garages, or off Conklin Ave. We will provide you with directions to alternative parking upon check-in.

3) Proof of renter's insurance. You may use a

complete a move-in inspection of your apartment. Please have

third party provider or sign up with Resident

this completed and returned to our office within 48 hours of

Insure at

moving in. This inspection is important so maintenance can

www.twinrivercommons.residentinsure.com

complete any outstanding work orders and to document any damages that were present prior to your arrival.

4) Please bring a photo ID upon check-in.

We will only hand room keys over to residents.

TIPS: Thanks to support from Sams Club and Lowes, we will have a few carts

Returning residents transferring

available to help you move-in, but

to new rooms must do so on August

availability will still be limited. We

7th. If you cannot move on that day,

recommend bringing your own hand truck.

you must vacate your current room no later than August 6th. Contact our office with any questions.

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Twin River Commons Resident Portal is a software service provided to our residents that can be accessed at www.twinrivercommons.residentportal.com or through the Resident Portal app on your smartphone.

PAY RENT

RESIDENT INSURE

Pay your rent online by credit card, e-check, money order, or

On your dashboard you can sign up for and manage

automatic bank withdrawal. You can also setup recurring payments

your renter’s insurance policy. If your policy is expired

so you never miss a payment again. Online fees may apply for some

you will be notified.

payment options.

ENGAGE WITH YOUR COMMUNITY

SUBMIT A WORK ORDER

Resident Portal also allows you to connect with fellow

You can submit a work order to our maintenance team as well as

residents by creating events and classifieds and submit

see your maintenance history and the status of any work orders.

reviews. More information on these great features to

Our maintenance team strives to contact you within 24 hours.

come!

CONTACT US Submit a contact form to our office at any time! You can also see all email messages we send to you as well as opt-in for text message notifications REFER A FRIEND Be sure to tell your friends how much you love living here!

Come leasing season, we will launch our referral program and you can earn gift cards!

Coleen Kelly, Assistant Manager

Office Hours To reach us after hours, call us at

(888) 409-1773 and leave a message with our answering service.

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Monday:

10:00am - 7:00pm

Tuesday:

10:00am - 7:00pm

Wednesday:

10:00am - 7:00pm

Thursday:

10:00am - 7:00pm

Friday:

10:00am - 7:00pm

Saturday:

10:00am - 5:00pm

Sunday:

12:00pm - 5:00pm

Twin River Commons

RENT PAYMENTS Rent payments are due on the FIRST day of each month. A late fee of $50 is charged if your rent payment is not received by the 5th day of the month.

We DO NOT send monthly invoices. Residents are responsible for ensuring their rent payment is received on time. Per the lease agreement, there are 12 rent installments due from August 2016 through July 2017. Please refer to the first page of the lease agreement to determine the amount of your rent installment.

Rent can be paid by check, money order, cashier's check, online by automatic withdrawal (ACH) or online credit card payment with a convenience fee.

If paying by check/money order, please be sure to: 1) Make payable to: WASHINGTON DEVELOPMENT ASSOCIATES, LLC

2) Write the resident's name and room number in the memo section of the payment.

3) Do not write an advanced date.

4) Mail payments to: 45 Washington St, Binghamton, NY 13901 Attn: Coleen To pay online by automatic bank withdrawal, please see our Resident Portal section on Page 4.

Visit us online: www.twinrivercommons.com Like us on Facebook: facebook.com/twinrivercommons

Events, community news, and contests are posted on our social media pages. Keep connected with your community and follow us!

Follow us on Instagram: instagram.com/twinrivercommonslife Follow us on Snapchat: @officialtrc Our Mascot, Manny the Monkey

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Twin River Commons

Trash & Recycling

Service Requests

Safety & Protection

Help keep our community

Things Happen and We’ll Be

Communication is Key to

clean and green.

There When They Do

Prevention

Please respect the community and refrain from tossing trash and gum onto the grounds.

Always leave your contact information when reporting service requests.

Report lost keys or suspicious persons immediately.

There are two trash and recycling

Please report maintenance issues

Report lost keys immediately so we

rooms on each floor across from the

as soon as possible. Residents can

can remove the key’s access rights.

‘23 and ‘51 rooms. Please separate

submit maintenance service

Please be mindful of your key at all

recyclables from regular trash.

requests online through Resident

times and keep it on a lanyard so it

Residents must use 13 gallon trash

Portal. If there is an emergency and

is more difficult to misplace. The

bags and tie each bag before

the office is closed, call (888)

charge for a lost key is $50.

depositing them in trash containers.

409-1773 and report the issue to our answering service.

Twin River Commons is a tobacco

Do not open entrance doors for anyone you do not know and report

free property. Smoking is not

Our maintenance team will also

suspicious persons or behavior by

permitted within the gates of the

conduct quarterly inspections of all

calling us at (888) 409-1773.

property.

units and replace air filters.

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Adam Gregrow, Facilities Manager

Twin River Commons

False Alarms Every apartment is equipped with photo sensing smoke detectors. When one detector spots anything that looks like smoke, it will sound a pre-alarm. When a second detector also spots smoke, the building wide alarm will sound. The two most common

sure your bathroom fan is running while showering; and

causes for these alarms have been shower

close bedroom doors while opening the living room window

steam and smoke from poor cooking. To help

when you accidentally burn food. You should also never

prevent false alarms, please make

leave the kitchen unattended while cooking.

Housekeeping Corner

Emergency Procedures

Although we clean common areas on a

Fire Emergencies

daily basis, we do not clean your

1) Report fires (even if extinguished) by

apartments after move-in. Keeping your

phone from a safe location. Call 911 and

apartment clean is important. A dirty

notify our staff by calling (888) 409-1773.

apartment may attract insects and create permanent stains. Keeping things tidy is easy as long as you maintain a routine cleaning schedule. Start by scheduling

2) Evacuate. Do not attempt to fight fires.

Leave the building at once using the stairway and do not use elevators. Once outside move away from the building.

chores and divide the responsibilities

Elevator Failures

with your roommates. If you need any

Use the elevator phone to contact our office

advice, please feel free to ask us.

Patricia “Patty� Agron, Housekeeper

or answering service and wait for emergency responders.

Suspicious Behavior If you notice suspicious persons or behavior, notify our on-call Courtesy Officers and

ESSENTIAL CLEANING SUPPLIES Rubber Gloves Windex Multi-Surface Fantastik Simple Green Swiffer Duster Swiffer Floor Mop Soft Scrub (tub and shower) Toilet Bowl Cleaner Light Vacuum Dust Pan and Broom

CA's by calling (888) 409-1773.

Emergency Equipment Tampering or disabling emergency equipment is against the law and violators will be reported to local law enforcement.

Treat all alarms like an emergency and follow the instructions from staff and emergency responders.

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Twin River Commons

MEET THE COMMUNITY ASSISTANTS

Ashlee Alvarez Senior Psychology

Jake Early

Senior Biology | Pre-Law

Corina Finn Senior Graphic Design

Victoria Hanczyk Senior Psychology | Human Development

Nicole Sullivan Graduate Social Work

Community Development CA'S ARE STUDENT STAFF MEMBERS THAT PLAY AN INTEGRAL ROLE IN COMMUNITY DEVELOPMENT. COMMUNITY EVENTS: CA's plan events that promote social interaction, wellness, and a sense of community. We encourage you to attend these events and provide feedback to our CA's so that we can improve on future events.

REFERRAL AGENTS: Our CA's provide residents with information regarding our community and local resources. They are familiar with the many resources available to students on and off campus.

RESIDENT RELATIONS: If you are having issues with a roommate or a neighbor, please contact one of our CA's. They can help in mediating resident conflicts.

OPERATIONS: CA's assist in day-to-day operations, enforce community standards, serve as emergency responders, and act as liaisons between residents and management.

Mail and Package Service POSTAL MAIL Each apartment is provided with a mailbox located to the left of the elevators. Postal mail is delivered to your mailbox Monday through Saturday except for federal holidays. There is a slot in the mailboxes for outgoing mail. Please make sure your outgoing mail is properly stamped and addressed.

PACKAGES Packages and flowers are delivered to the office where they are logged into our on-line package notification system called Parcel Alert. Once logged, you will receive an e-mail or text message from Parcel Alert prompting you to pick-up your package. Unpicked packages will also be displayed on the monitor next to the elevators.

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YOUR ADDRESS:

Your NAME 45 Washington St Apt No. & Bedroom Binghamton, NY 13901

Twin River Commons

Community Amenities Game Room

need assistance in using any of our

Computer Center is located on

featuring billiards, poker, ping pong,

equipment, please see our office

the first floor with the latest PC and

arcade and video games. Video

staff.

MAC computers. There is also a

is open 24-7

games and controllers can be

printer, scanner and tons of seating to

checked out from the office during

Tanning

business hours.

able during office hours. Residents

is a free service avail-

help you get that 4.0 GPA.

are required to sign a tanning

Study Lounges are located on

with a variety of aerobic and

agreement and to wear protective

floors 2-4. Each lounge features a

strength conditioning equipment. If

eyewear at all times while the tan-

large, touchscreen computer and

you

ning booth is operating.

printers.

Fitness Center

is open 24-7

Grills

are located in the courtyard

and you can check out grilling tools from the office.

Cafe and Media Center Our Cafe features a variety of vending, fresh Starbucks coffee, and waffles. Enjoy movies or sports on our media room’s big screen TV.

Renter’s Insurance Per the lease agreement, all residents are required to obtain a renter’s insurance policy and provide documented proof upon move-in.

Please write your name and room number on the top of your proof

Why Renter’s Insurance?

A community’s insurance does not cover your personal belongings when they are damaged or stolen. Renter’s insurance protects you from the costs

of insurance and send it to Twin River Commons.

of replacing your personal belongings

Residents will not be allowed to check-in until

when they are damaged, stolen, or

we have received proof they are insured.

vandalized. You also may be liable for

Resident Insure If you purchase renter’s insurance from Resident Insure, you do not need to provide

damage done to the apartment as a result of your negligence as well as the personal injury to another

documentation as Resident Insure will

resident. Renter's insurance may also

automatically notify us of your coverage. You can

protect you against claims and

sign up in less than 2 minutes at

damages for personal injury resulting

twinrivercommons.residentinsure.com. Liability

from your unintentional negligence.

coverage of $100,000 is our required minimum and already preselected for you.

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Twin River Commons

STAY WITH US FOR A WHILE Save the Date

Tuesday, September 6th

You will receive a special VIP invitation and some late night grub

Resident Events

Renew Your Lease Thursday, September 8th The first day you will be able to renew your lease agreement for the 2017-18 lease term. You will be able to guarantee your same room for a limited time!

TRC Event Line-Up Move-in Day Monday, August 15th, 10am Starts at 10am - get a free t-shirt, enjoy our selfie station, and start enjoying your new home!

Breakfast On-The-Go

Thursday, August 25th, 8am Start the school year off with a free breakfast to-go. Bagels, coffee, pancakes and more!

Waffle Weekends Every Saturday and Sunday Free waffles are available for our residents every weekend morning

Courtyard Cookout Sunday, August 28th, 12pm-2pm

Meet your neighbors, enjoy freshly grilled hot dogs and hamburgers, and play some Kan-Jam in the courtyard!

TRC Sponsors Homecoming

Saturday, September 24th

Exam Study Breaks

Twin River Commons is a proud sponsor of the B.U. Men's Soccer homecoming game. One lucky student will receive a $5,000 grand prize!

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Twin River Commons

Other Resident Services COMMUNITY REWARDS Complete fun online challenges, earn points, and get rewarded!

To sign up, like us on Facebook and then select "Community Rewards" under "More" on our page.

Refer your friends to live at TRC and you could earn even more!

OCCT Buses TRC's prime location gives residents easy transportation to BU campus and around town via Off Campus College Transport.

For up-to-date bus schedules and route maps, visit: B.U. - occtransport.org Broome - ridebctransit.com

Office Hours

To reach us after hours, call us at (888) 409-1773 and leave a message with our answering service.

Monday:

10:00am - 7:00pm

Tuesday:

10:00am - 7:00pm

Wednesday:

10:00am - 7:00pm

CONTACT US

Thursday:

10:00am - 7:00pm

Twin River Commons

Friday:

10:00am - 7:00pm

Saturday:

10:00am - 5:00pm

P: (888) 409-1773

Sunday:

12:00pm - 5:00pm

F: (607) 348-1435

45 Washington Street Binghamton, NY 13901

E: twinriver@ndgliving.com www.twinrivercommons.com 11