2016 Hillside Commons Move In Guide

www.HillsideCommons.com

July 2017 | Move-In Guide

HILLSIDE COMMONS

Move In Guide Welcome to Hillside Commons On behalf of the entire Hillside Commons team, welcome home.

As a premier community, exclusive to students, we operate under the philosophy “Anything But Common.� Our team of professional and student staff work tirelessly to provide you with first class amenities, educational and social programs, and personal service. Whether you are a new resident or returning for yet another year, we hope that you actively engage in community events

Apartment Checklist

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and interact with both neighbors and staff alike. Together we can build a community that fosters an atmosphere conducive to learning, encourages personal growth, celebrates accomplishments, and promotes friendships.

This guide was created to help prepare you for move-in day as well as introduce you to the amenities and services available to you. Please take the time to carefully review the information in this guide and feel free to contact us if you have any questions.

It is always our pleasure to serve you.

Marisa Speranzi General Manager

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Move-In Information

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Rent Payments

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Maintenance Services

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Save The Dates

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Hillside Commons

Move-In Checklist To ensure a smooth move-in, please make sure that all items on this check-list are completed prior to your arrival.

Note: You will not be allowed to move-in until we have received proof of insurance, the mattress cover fee, the August rent installment, parking payment (if applicable) and all completed lease paperwork. NO EXCEPTIONS. _____ Complete all lease paperwork.

Contact us if you are unsure if your paperwork is complete.

Apartment Checklist

_____ Enroll in Resident Insure renter's

Here are some items we recommend packing for your apartment.

For an easier move-in, consider purchasing items such as cleaning supplies at local stores after you arrive.

insurance or provide the Declaration of Insurance from an alternative renter's insurance policy.

SLEEP

CLEAN

EAT

_____ Pay August rent installment and

Full XL/Queen Size Bed Sheets

Broom + Dustpan

Dishes / Glassware

$25 mattress cover fee online via Resident

Mattress Pad

Vacuum

Utensils

Portal or by check or money order made

Pillows

Mop + Bucket

Can Opener

payable to Hillside Commons Oneonta, LLC. Due August 1st

Alarm Clock

Swiffer Sweeper

Pots + Pans

Sponges

Toaster

WASH

Trash Can & Bags

Blender

Shower Stall Curtain

Toilet Bowl Brush

Mixing Bowls

(Shower 39" x 79", Tub 58" x 72")

Plunger

Spatula / Tongs

Shower Liner

Dish Soap

Pasta Strainer

Shower Hooks

Dishwasher Soap

Coffeemaker

Small rack or stand

Glass Cleaner

Kitchen Towels

Ironing Board & Iron

Multipurpose Spray

____ Pay $30 August parking installment (if applicable). Due August 1st ____ Complete the online pre-arrival form

at www.hillsidemovein.com.

STUDY & PLAY

Laundry Hamper Detergent

ODDS & ENDS

Power Strips

Washcloths

Hangers

Laptop Lock

Towels

Storage Bins

CAT 5e or 6 Cable

Toiletries

Small Tools

Coax Cable

Toilet Paper

Batteries

Floor Lamp

Flashlight

Area Rug

First AID Kit

Decorative Pillows

Washer/Dryer in Every Unit 2

Hillside Commons

Move-In Day Information NEW RESIDENTS DATES: The first day new

CHECK-IN: When you arrive, please check-in

residents can move in is

at the office. You will need the following in

OTHER CHECK-IN ITEMS:

Tuesday, August 15th.

order to receive your room keys:

Lease File: We will double check your lease file and make sure

Residents can also move in

all pages are signed/initialed. We will also review the Lease

any day thereafter during our

1) First rent installment must be paid by

Review and Acknowledgment Form and complete other

office hours:

August 1st.

supplemental requirements if they were not completed already.

- Sat 10am-5pm

2) All new residents are required to purchase

Resident Photos: We will take a photo of each resident and

- Sun 12pm-5pm

a protective mattress cover from Hillside

upload it to our software for use by our courtesy officers in the

Commons. The cost of this cover is $25.

case of a lockout or other after-hours issues.

- Mon-Fri 10am-7pm

We do not conduct move ins after hours so please plan

3) Proof of renter's insurance. You may use a

Move-In Inspection: You will receive an email with instructions

third party provider or sign up with Resident

PARKING: Residents may use

on how to complete a move-in inspection of your apartment.

Insure at

our parking lot to unload. If you

Inspections are completed via Resident Portal and must be

www.hillsidecommons.residentinsure.com

completed within 48 hours of moving in. This inspection is

accordingly.

did not purchase parking access,

important so maintenance can complete any outstanding work

we ask that after you unload,

4) Please bring a photo ID upon check-in.

you move your vehicle to a

orders and to document any damages that were present prior

We will only hand room keys over to

visitor spot or an off-site lot.

to your arrival.

residents.

Please do not park in handicap

Returning residents transferring

or Premier Resident Parking

to new rooms must do so by August

spots. We will provide you with directions to alternative parking upon check-in.

7th. If you cannot move on that day, you must vacate your current room no later than August 6th. Contact our office with any questions.

TIPS: Thanks to support from BJ's, we will have a few carts available to help you move-in, but availability will still be limited. We recommend bringing your own hand truck.

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Hillside Commons Resident Portal is a software service provided to our residents that can be accessed at www.hillsidecommons.residentportal.com or through the Resident Portal app on your smartphone.

PAY RENT

RESIDENT INSURE

Pay your rent online by credit card, e-check, money order, or

On your dashboard you can sign up for and manage

automatic bank withdrawal. You can also setup recurring payments

your renter's insurance policy. If your policy is expired

so you never miss a payment again. Online fees may apply for some

you will be notified.

payment options.

ENGAGE WITH YOUR COMMUNITY

SUBMIT A WORK ORDER

Resident Portal also allows you to connect with fellow

You can submit a work order to our maintenance team as well as

residents by creating events and classifieds and submit

see your maintenance history and the status of any work orders.

reviews. More information on these great features to

Our maintenance team strives to contact you within 24 hours.

come!

CONTACT US Submit a contact form to our office at any time! You can also see all email messages we send to you as well as opt-in for text message notifications REFER A FRIEND Be sure to tell your friends how much you love living here!

Come leasing season, we will launch our referral program and you can earn gift cards!

Laura Hernandez, Assistant Manager

Office Hours To reach us after hours, call us at

(877) 309-8518 and leave a message with our answering service.

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Monday:

10:00am

-

7:00pm

Tuesday:

10:00am

-

7:00pm

Wednesday:10:00am

-

7:00pm

Thursday: 10:00am

-

7:00pm

Friday:

10:00am

-

7:00pm

Saturday:

10:00am

-

5:00pm

Sunday:

12:00pm

-

5:00pm

Hillside Commons

RENT PAYMENTS Rent payments are due on the FIRST day of each month. A late fee of $50 is charged if your rent payment is not received by the 5th day of the month.

We DO NOT send monthly invoices. Residents are responsible for ensuring their rent payment is received on time. Per the lease agreement, there are 12 rent installments due from August 2017 through July 2018. Please refer to the first page of the lease agreement to determine the amount of your rent installment.

Rent can be paid by check, money order, cashier's check, online by automatic withdrawal (ACH) or online credit card payment with a convenience fee.

If paying by check/money order, please be sure to: 1) Make payable to: HILLSIDE COMMONS ONEONTA, LLC 2) Write the resident's name and room number in the memo section of the payment.

3) Do not write an advanced date.

4) Mail payments to: 150 Blodgett Drive, Oneonta, NY 13820

PLEASE NOTE: On Resident Portal, different payment options

Attn: Leasing Office

may have different convenience fees. If paying by VISA there is

To pay online by automatic bank withdrawal,

(1) a required verification phone call after the payment is

please see our Resident Portal section on Page 4.

submitted and (2) a max payment amount of $940.

Visit us online: www.hillsidecommons.com Like us on Facebook: facebook.com/hillsidecommons

Events, community news, and contests are posted on our social media pages. Keep connected with your community and follow us!

Follow us on Instagram: instagram.com/hillsidecommons Follow us on Snapchat: @lifeathillside Our Mascot, Bruno The Bear

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Hillside Commons

Trash & Recycling

Service Requests

Safety & Protection

Help keep our community clean and green.

Things Happen and We’ll Be

Communication is Key to

There When They Do

Prevention

Please respect the community and refrain from tossing trash and gum onto the grounds.

Always leave your contact information when reporting service requests.

Report lost keys or suspicious persons immediately.

There is a trash and recycling room on each floor next to the '15 rooms.

Please separate recyclables from regular trash. Residents must use 13 gallon trash bags and tie each bag before depositing them in trash or recycling containers.

Please report maintenance issues as soon as possible. Residents can submit maintenance service requests online through Resident Portal. If there is an emergency and the office is closed, call (877) 309-8518 and report the issue to our answering service.

Report lost keys immediately so we can remove the keys access rights. Please be mindful of your key at all times and keep it on a lanyard so it is more difficult to misplace. A lost key charge is $50.

Hillside Commons is a tobacco free property. Smoking is not permitted within the property.

Our maintenance team will conduct quarterly inspections of all units to replace air filters and perform routine maintenance.

THE HILLSIDE MAINTENANCE TEAM Andrew Melson Facilities Manager (left)

Robert Ortiz Maintenance Technician (right)

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Check out Facebook to see our Maintenance Tips videos!

Do not open entrance doors for anyone you do not know and report suspicious persons or behavior by calling us at (877) 309-8518.

Hillside Commons

False Alarms Every apartment is equipped with photo sensing smoke detectors. When one detector spots anything that looks like smoke, it will sound a pre-alarm. When a second detector also spots smoke, the building wide alarm will sound. The two most common causes for these

sure your bathroom fan is running while showering; and

alarms have been shower steam and smoke

close bedroom doors while opening the living room window

from poor cooking. To help prevent false

when you accidentally burn food. You should also never

alarms, please make

leave the kitchen unattended while cooking.

Housekeeping Corner

Emergency Procedures Fire Emergencies

Although we clean common areas on a 1)

daily basis, we do not clean your apartments after move-in. Keeping your

if

extinguished)

location.

Call

911

by and

use elevators. Once outside move away from the

easy as long as you maintain a routine

building.

cleaning schedule. Start by scheduling

Aaron O'Dell, Porter

(even safe

the building at once using the stairway and do not

permanent stains. Keeping things tidy is

advice, please feel free to ask us.

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2) Evacuate. Do not attempt to fight fires. Leave

apartment may attract insects and create

with your roommates. If you need any

from

notify our staff by calling (877) 309-8518.

apartment clean is important. A dirty

chores and divide the responsibilities

Report fires

phone

Elevator Failures Kristie Cline, Housekeeper

Use the elevator phone to contact our office or answering service and wait for emergency

ESSENTIAL CLEANING SUPPLIES Rubber Gloves Windex Multi-Surface Fantastik Simple Green Swiffer Duster Swiffer Floor Mop Soft Scrub (tub and shower) Toilet Bowl Cleaner Light Vacuum Dust Pan and Broom

responders.

Suspicious Behavior If you notice suspicious persons or behavior, notify our on-call Courtesy Officers and CA's by calling (877) 309-8518.

Emergency Equipment Tampering or disabling emergency equipment is against the law and violators will be reported to local law enforcement.

Treat all alarms like an emergency and follow the instructions from staff and emergency responders.

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Hillside Commons

MEET YOUR COMMUNITY ASSISTANTS

Megan O'Hara Senior Mass Communication

Jon VanKouwenberg Senior Psychology

Harrison Zema

Jahaira Caycho Santos

Junior

Junior

Communications

Criminal Justice

Jessica Gordon

Community Development

Mail and Package Service

CA'S ARE STUDENT STAFF MEMBERS THAT PLAY AN INTEGRAL ROLE IN COMMUNITY DEVELOPMENT.

POSTAL MAIL

COMMUNITY EVENTS: CA's plan events that promote social interaction, wellness, and a sense of community. We encourage you to attend these events and provide feedback to our CA's so that we can improve on future events.

REFERRAL AGENTS: Our CA's provide residents with information regarding our community and local resources.

They are familiar with the many resources available to students on and off campus.

RESIDENT RELATIONS: If you are having issues with a roommate or a neighbor, please contact one of our CA's. They can help in mediating resident conflicts.

OPERATIONS: CA's assist in day-to-day operations, enforce community standards, serve as emergency responders, and act as liaisons between residents and management.

Senior Biology

Each apartment is provided with a mailbox located to the left of the elevators. Postal mail is delivered to your mailbox Monday through Saturday except for federal holidays. There is a slot in the mailboxes for outgoing mail. Please make sure your outgoing mail is properly stamped and addressed.

PACKAGES Packages and flowers are delivered to the office where they are logged into our on-line package notification system called Parcel Alert. Once logged, you will receive an e-mail or text message from Parcel Alert prompting you to pick-up your package. Unpicked packages will also be displayed on the monitor next to the elevators.

YOUR ADDRESS:

Your NAME 150 Blodgett Drive Apt No. & Bedroom Oneonta, NY 13820

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Hillside Commons

Community Amenities Media Center is open 24-7

Fitness Center is open 24-7

Hillside Commons Bus runs every 15

featuring billiards, ping pong,

with a variety of aerobic and

minutes to and from campus starting at

and arcade games.

strength conditioning

7:45 am Monday – Friday. In addition,

Tanning is a free service

equipment. If you need

there is a late night weekend schedule

assistance in using any of our

to bring residents to and from the

equipment, please see our

downtown night life. Stop in to the office

office staff.

to request the full schedule!

protective eye wear at all times

Grills are located in the

Computer Centers are located on the

while the tanning booth is on.

courtyard and may be used at

first floor with the latest touchscreen PC

your discretion.

and MAC computers. We also have a

available during office hours.

Residents are required to sign a tanning agreement and to wear

cloud-based printer so you can print for free from anywhere in the building.

Study Lounges

are

located

on

floors 2-4. The 2nd & 3rd floor lounges feature

large

touchscreen

computers

and printers

Cafe and Media Center Our Cafe features a variety of vending, fresh coffee, and waffles. Enjoy movies or sports on our media room’s 84" inch Ultra HDTV. Complimentary waffles are served

Study, Relax, & Play All Under One Roof

every Saturday from 10am-1pm.

Renter’s Insurance Per the lease agreement, all residents are required to obtain a renter’s insurance policy and provide documented proof upon move-in.

Please upload your declaration page to your Resident Portal before your arrival. To do so, log into your

Why Renter’s Insurance?

A community’s insurance does not cover your personal belongings when they are damaged or stolen. Renter’s insurance protects you from the costs of replacing

account click on "Menu" then "Insurance". Residents

your personal belongings when they are

will not be allowed to check-in until we have received

damaged, stolen, or vandalized. You also

proof they are insured.

Resident Insure

may be liable for damage done to the apartment as a result of your negligence

If you purchase renter’s insurance from Resident

as well as the personal injury to another

Insure, you do not need to provide documentation as

resident. Renter's insurance may also

Resident Insure will automatically notify us of your coverage. You can sign up in less than 2 minutes at hillsidecommons.residentinsure.com. Liability coverage of $100,000 is our required minimum and already

protect you against claims and damages for personal injury resulting from your unintentional negligence.

preselected for you.

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Hillside Commons

STAY WITH US FOR A WHILE Renew Your Lease Dates TBD Leasing for the 2018-19 lease term will begin in September.

Dates are still to be determined but you will receive more information as we get closer to the beginning of the semester!

Resident Events

August Event Line-Up Move-in Day

Tuesday, August 15th, 10am Starts at 10am - get a free tshirt, enjoy our selfie station, and start enjoying your new home.!

Breakfast On-The-Go 0RQGD\, August 28th, 8am Start the school year off with a yummy breakfast to-go.

Waffle Weekends Every Saturday at 10am & every Sunday at Noon Free waffles are available for our residents every Saturday and Sunday morning.

Courtyard Cookout :HGQHVGD\, August 0Wh, - pm Meet your neighbors, enjoy freshly grilled hot dogs and hamburgers, and play some kan-jam in the courtyard.!

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Hillside Commons

COMMUNITY REWARDS Complete fun online challenges, earn points, and get rewarded!

To sign up, like us on Facebook and then select "Community Rewards" under "More" on our page.

Refer your friends to live at Hillside and you could earn even more!

The Hillside Commons Community Rewards program is FREE for our residents. On move-in day, you will receive a membership keytag giving you exclusive deals and offers at some of Oneonta's local eateries

Office Hours

To reach us after hours, call us at (877) 309-8518 and leave a message with our answering service.

Monday:

10:00am - 7:00pm

Tuesday:

10:00am - 7:00pm

Wednesday:

10:00am - 7:00pm

Hillside Commons

Thursday:

10:00am - 7:00pm

150 Blodgett Drive

Friday:

10:00am - 7:00pm

Oneonta, NY 13820

Saturday:

10:00am - 5:00pm

P: (877) 309-8518

Sunday:

12:00pm - 5:00pm

CONTACT US

F: (607) 441-1056 E: hillside@ndgliving.com www.hillsidecommons.com

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