THE
TABLE OF CONTENTS
12
Roof Safety Training
The NCSG announces Residential Chimney Service Roof Training series across four locations, offering crucial safety training following the 2024 OSHA agreement on fall protection regulations.
On the Cover: Marc Torres with Lords Chimney in Houston, TX completed the NCSG roof training course in late March.
6
Track Your CEUs Online
An easier way to renew your NCSG certification with online CEU tracking.
12
Roof Safety Training
The newest addition to our education arsenal: roof safety training around the country.
14
CSR 360°
How the CSR 360° course delivers results.
17
The Power of Mentorship
Helping you build your professional network from the ground up.
20
May 1: Chimney Sweeps Day
A day to reflect on our industry's history.
23
Meet the Director: Drew Stein
Get to know your NCSG Region 3 Director.
26
Building a Website That Works As Hard as You Do Your website can be a powerful marketing tool.
33
Membership Survey
What are we doing right? What could we do better? We want to hear your feedback!
34
Upcoming Events
Check out the calendar of upcoming educational and local guild events this spring and summer.
Darwin Award
Have you ever seen some interesting things on the job?
Submit a photo with your name and location to marketing@ncsg.org.
Classified Ads
Free Classified Ads for NCSG Members
National Chimney Sweep Guild (NSCG) members can run one 35-word classified ad for free each calendar year. 36+ words are $1 per word after. Additional ads are $1/word or $2/word for non-members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, email marketing@ncsg.org.
Policy ACTION CENTER
Let us know what’s going on!
Submit industry concerns to NCSG’s Policy Action Center. We post live on the website and look into how we can take action. While you’re there, you can also check out the blog for past issues we’ve addressed. Check your email and Facebook to stay up to date!
SWEEPI NG
Kailah Schmitz, CAE, Executive Director director@ncsg.org
Jessica Thornton, Associate Director and Certifications Coordinator jessica@ncsg.org
Bob Ferrari, Director of Education education@ncsg.org
Sydney Kaizer, Director of Marketing and Communications; Sweeping Editor marketing@ncsg.org
Brittney Burton, Membership and Events Coordinator bburton@ncsg.org
Libby Almendarez, Membership and Certifications Coordinator office@ncsg.org
DISCLAIMER
The views expressed in Sweeping do not necessarily reflect the views of the National Chimney Sweep Guild (NCSG) or its staff.
ADVERTISING
To advertise, email Malisa Minetree at sweepingads@me.com or call (317) 603-7854.
NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards. Acceptance of advertising by Sweeping does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers.
PHOTOGRAPHY
Stock images by iStock, Adobe.
ARTICLE SUBMISSION
NCSG encourages industry partners to submit press releases and articles to the editor at marketing@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or other forms of advertising verbiage. Submissions may contain images or artwork attached in a JPG format.
In all cases, NCSG reserves the right to edit submissions for space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.
© 2025 National Chimney Sweep Guild
LETTER FROM THE PRESIDENT
HHow did you become a chimney sweep? For many of us, it was something we learned from family. For others, we were on our own. I came into this trade from the fireplace shop world. Training was not really a thing for them back in the 90s. Then I found this National Chimney Sweep Guild (NCSG) and its annual conventions. It was a game changer.
Our Guild has transformed our education in the past four years into an education and certification path to journeyman. Our return back to our roots was not easy. It took a lot of time and effort from multiple committees to get things on track and work through the rough spots. From there, our staff stepped in to make it all happen.
Our road to journeyman is three-fold. It uses an apprenticeship program, education and hands-on training, and accredited certifications to guide chimney sweeps from novice to journeyman.
Apprenticeship: The NCSG Apprenticeship Program is a two-year, United States Department of Labor (DOL)-recognized program that combines on-the-job training (4,000 hours) with classroom instruction (288 hours). Apprentices gain hands-on experience working alongside experienced chimney sweeps while acquiring the knowledge needed to excel in the field.
Education: The NCSG provides hands-on training opportunities throughout the year, especially at our Chimney Expo in August and convention in the spring. Additionally, there are opportunities at state guild events.
Our virtual reality (VR) program with our partner, From the Future, is a cutting edge addition to your options for education. It can reduce travel expenses, enhance learning effectiveness, and offer a flexible learning environment.
By Bill Thornton, President, National Chimney Sweep Guild
Certifications: Our ANSI National Accreditation Board (ANAB) accredited program gives sweeps the opportunity to prove their knowledge and skills and guides candidates through a comprehensive path toward earning the Certified Chimney Professional (CCP), Certified Chimney Reliner (CCR), and ultimately the prestigious Certified Chimney Journeyman (CCJ) certifications.
It was great to connect with so many of our members and suppliers at the HPBExpo last month. Thanks for stopping by our booth to say hello!
Check out all the details of our education and certification programs in the following pages. ■
CERTIFICATIONS UPDATE
ITrack Your CEUs Online
By Libby Almendarez, Membership and Certifications Coordinator, National Chimney Sweep Guild
It’s hard to believe that January 2026 will be the first time in which sweeps who took any of the National Chimney Sweep Guild’s (NCSG) three accredited certifications – Certified Chimney Professional (CCP), Certified Chimney Reliner (CCR), and Certified Chimney Journeyman (CCJ) – three years ago will be eligible to recertify!
Tracking your continuing education units (CEUs) is an important component of renewing your NCSG certifications. We're excited to announce that online CEU tracking will soon be available through your Prolydian profile!
Two Ways To Recertify
There are two ways to renew your CCP, CCR, or CCJ: by continuing education or by exam. You will need to have 36 CEUs to recertify by continuing education. If you do not have 36 CEUs, you will need to pass the certification exam again. You must recertify every three years to maintain active certification status.
Types of CEUs
If you choose to renew your certification with CEUs, these CEUs must align with the knowledge areas covered on your certification exam and fall into one of the following categories:
• Technical – Hands-on skills and methods
• Codes & Standards – Industry rules and regulations
• Safety – Best practices for working safely
• Business – Business operations and management
• Elective – Any category, including business
Each certification (CCP, CCR, or CCJ) has its own breakdown of how many CEUs are required in each
You can now see where you stand in the recertification process with CEUs in your Prolydian profile.
category. While the total remains 36 CEUs, the number required in each specific category will vary depending on which certification you hold.
Check out the table and frequently asked questions on the next page for more information.
Log In and Review Your Ceus
Whether you've attended NCSG classes or other industry events, your CEUs will be reflected in your Prolydian profile.
If you've attended classes through the NCSG, your attendance has been recorded and you will see your CEUs reflected in your Prolydian profile.
If you have attended other industry classes, some attendance sheets have been sent to us and have been added to your profile.
If you attended a class and don’t see it reflected in your totals, please send a copy of your certificate of completion for the class to certifications@ncsg.org.
With this new feature, managing your continuing education and maintaining your certification has never been easier! ■
Frequently Asked Questions
What is the recertification renewal cycle?
The certification cycle is three years from the date you passed your exam.
When do I recertify?
You can apply for recertification anytime in your third year, as long as you’ve earned 36 CEUs.
What is my Prolydian profile?
When you applied to take one of the certification exams, you created an account through Prolydian, our testing software system.
Your Prolydian account is where you can find your certificate, track CEUs, apply for exams, and submit your recertification.
How do I log in?
Visit https://app.prolydian.com to log in with the email and password you used to apply. If you've lost access to your email, please contact certifications@ncsg.org for assistance.
What qualifies for CEU credit?
Only NCSG-pre-approved courses with a course number are eligible. Activities like college classes, volunteering, or public service do not qualify.
How far back can I submit CEUs?
CEUs must be earned after your certification date and within your three-year cycle.
If I hold multiple certifications, can I use the CEUs from one class to recertify for more than one of my certifications?
Yes, if the course aligns with the domains of each certification and is completed within each cycle. You’ll still need to submit a separate application for each certification.
How much does it cost to recertify with CEUs?
• NCSG Members: $299 + 36 CEUs
• Non-members: $499 + 36 CEUs
What if I don't have enough CEUs to recertify?
You can retake and pass the certification exam to recertify.
What if my certification lapses?
You have a 3-month grace period after your end date to submit your application. All 36 CEUs must still be earned within your certification cycle.
Will my certification expire?
Yes. If you don’t recertify within the grace period, your certification will expire and you’ll need to retake the full exam to become certified again. ■
Joshua Tchaou Certification Spotlight
Which certification(s) do you hold?
Certified Chimney Journeyman
When/how did you get your start in this industry?
December of 2020. I actually have a background in healthcare and was a Certified Nurse Aide (CNA) for many years. During the COVID-19 pandemic, I shifted away from healthcare for the safety of my family and decided to try something new.
I have always been passionate about construction projects and building things in my free time, but never had considered working with chimneys (or even knew this field existed). I ran across the application for Rooftop Chimney Sweeps and thought it would be interesting to give it a shot. I've
enjoyed my journey thus far and all the challenges and growth I've received from this industry.
What would you say to someone who is thinking about getting certified through the NCSG?
Definitely go for it! It's an incredible feeling when you pass the certification exam and you see all your hard work, studying, and dedication pay off. You have so much pride in yourself seeing that you are officially legit as a technician.
Plus, the certification is for you, so you can take it anywhere else you decide to move on in life.
What is one piece of advice you have for fellow industry professionals?
We need to hold ourselves to a higher standard. A certification shows you are dedicated to the field as a career path. If God gave us the knowledge and ability to pass the exam, use the knowledge gained from the certification to educate your customers as well as fellow employees. Have a leadership mentality and use your knowledge to educate newer co-workers and help them grow.
What's something that people usually don't know about you?
I've practiced multiple martial arts throughout my life and to this day still enjoy boxing recreationally. ■
Photo courtesy of Rootfop Chimney Sweeps
EDUCATION UPDATE
TPath to Professional Success
By Gary Smalling, At-Large Director and Education Committee Chair, National Chimney Sweep Guild
The ultimate goal is professional success. Let’s elevate what it means to be a chimney sweep and take our industry to new heights by building a highly educated workforce. The chimney industry is one of the most vital sectors in home services; every day, we save homes and lives. Let's take a moment to reflect on that impact. How can we improve today compared to yesterday?
As many of you know, the National Chimney Sweep Guild (NCSG) has worked tirelessly for years to advance our industry. In recent years, the NCSG has rolled out several key initiatives, three of which are central to creating a clear path to professional success.
These initiatives – apprenticeship, education/ training, and certification – work together to guide us on our professional journey. Let’s briefly explore each one and how they connect.
Apprenticeship
An apprenticeship is a structured pathway to professional success. The NCSG has collaborated with the U.S. Department of Labor (DOL) to develop an apprenticeship standard. This standard can be submitted to your state for approval (it’s already federally approved, which simplifies the process). Many states have already approved the standard, and you can find more information by visiting ncsg.org, clicking on "Education and Events," and then selecting "Apprenticeship."
Adopting the apprenticeship program offers several benefits for companies, such as establishing a consistent training standard that strengthens your workforce. It also opens up new pools of potential employees, like students at community colleges looking to enter a trade or military veterans transitioning to civilian life.
For employees, there are perks too. The two-year apprenticeship program guarantees pay raises as you progress, and for those with experience, there’s flexibility to test in at different levels, so you don’t have to start from scratch.
You might wonder how this program can be adapted across the country, given that the job can vary by region. The answer is simple. There are key fundamentals, like inspection, safety, and house pressure, that every technician must master regardless of location. Beyond that, the program allows flexibility for each employer and technician to choose electives tailored to their specific work – whether that’s more training on installation or masonry, depending on the company’s focus. The apprenticeship includes three assessments that serve as benchmarks of progress and knowledge.
Education/Training
Education and training is the hands-on pathway to professional success. The NCSG launched a robust virtual reality (VR) training program with several modules already. Studies show VR training has better retention rates than traditional in-
“The chimney industry is one of the most vital sectors in home services; every day, we save homes and lives.”
– Gary Smalling, Smalling Masonry
person training. Additionally, the NCSG offers a learning management system (LMS) that tracks user progress. The LMS is being expanded to offer non-VR courses that also count toward continuing education units (CEUs).
This form of training is cost-effective compared to sending technicians across the country for inperson classes, covering travel, lodging, and wages. Plus, if a technician doesn’t pass the course, they can retake it at no extra cost. Even better, training can be completed during work hours at the office, further reducing costs.
Additionally, the NCSG is working to bring hands-on training directly to companies by partnering with host businesses and instructors. This localized model makes hands-on training more affordable than sending multiple employees far away, and it aligns with the apprenticeship program while also being eligible for CEUs once the employee is certified.
Certification
Certification is the pinnacle of professional success. The NCSG has dedicated countless hours to raise the standard of certification in our industry. These are practical exams, meaning the focus is on realworld knowledge and skills. Instead of studying a book, you learn by doing. The more you practice, the more confident and capable you become.
Other trades, such as plumbing, electrical, and HVAC, have long offered apprenticeships and nationally accredited exams that assess practical skill, not memorization. The NCSG’s goal is for those who service chimneys, fireplaces, and vents to be just as well-qualified and professional as those in other trades.
If you’d like more information about any of these initiatives, visit ncsg.org, call the office at 317-837-1500, or email us at office@ncsg.org. ■
Roof Safety Training: Bringing Every Sweep Home Safe
TThe National Chimney Sweep Guild (NCSG) is proud to announce our Residential Chimney Service Roof Training series, with four upcoming classes hosted at NCSG member facilities across the Midwest and East Coast this spring and summer.
Following last year's agreement with the OSHA on fall protection regulations, this essential program equips chimney professionals with comprehensive roof safety training. While designed primarily for company safety managers who will train staff, all technicians are welcome to participate.
The course covers critical components including standard operating procedures, measurable training competencies, and regulatory compliance – all supporting our core belief that every sweep deserves to return
home safely each night to their loved ones.
Participants will complete both hands-on practical assessments and written knowledge tests, ensuring they're fully prepared to implement safety protocols. This training not only facilitates compliance with the NCSG/OSHA agreement but also establishes a National Trade Association Standard of Care.
As we like to say: "Sweeps Luck comes through intentional actions." Don't miss this opportunity to invest in your team's safety and wellbeing.
Registration is open now! NCSG members can register for $599, while non-member pricing is $649. If you would like to host this class at your facility, please contact Bob Ferrari at education@ncsg.org. ■
Cody McClurg participated in the class in Houston, TX.
Marc Torres (Lords Chimney) gets fitted with proper safety gear.
Wyatt Free (Ables Chimney) practices skills learned in the roof safety training course.
Ables Chimney hosted the roof safety training at their facility in Texas in March.
Upcoming Roof Safety Training Events
How CSR 360° Delivers Results
IIn March, customer service representatives (CSRs) and office managers from across the chimney industry gathered virtually for the National Chimney Sweep Guild (NCSG) CSR 360° class. CSR 360° is a comprehensive two-day training that is designed to elevate skills and enhance effectiveness in the office. It is a deep dive into the essential responsibilities of a CSR that equips participants with the knowledge and confidence to excel in their roles.
A Comprehensive Learning Experience
CSR 360° is more than just a class. It’s a hands-on, interactive experience that explores all aspects of customer service and the soft skills required to deliver exceptional outcomes. In the March class, attendees explored the eight core CSR skills, learned how to book the different types of customer personalities, and
developed expertise in problemsolving, phone scripts, active listening, and handling difficult conversations.
Participants also gained insight into the necessary systems and processes that every office must have, such as how to write standard operating procedures, the importance of documentation, and how to most effectively utilize their customer relationship management (CRM) tool.
Engaging Discussions & Real-World Scenarios
One of the most impactful elements of this class –consistent with past sessions – was the interactive group work and engaging discussion among attendees. Hearing directly from fellow professionals in the industry about real-world challenges and effective solutions was invaluable.
Through case scenarios
By Lauren Turnock, CSR 360° Instructor, National Chimney Sweep Guild
and collaborative exercises, participants reinforced best practices while diving into meaningful conversations around topics like disagreeing professionally, dealing with angry customers, and optimizing phone etiquette.
What’s Next?
CSR 360° is an invaluable resource for both new and experienced CSRs and reinforces the importance of continuous learning and adaptability in customer service. For those who missed this session, here are the upcoming opportunities to participate in this training:
• May 7-8: Neshkoro, WI (NCCG Spring Workshop)
• August 12-13: Oaks, PA (Chimney Expo)
• September 15-16: Rancho Cucamonga, CA
Visit ncsg.org to register! ■
Some of the graduates of the CSR 360° course since its inception in 2023.
THE CHIMNEY SAFETY INSTITUTE OF AMERICA
CHIMCON
JUNE 18-21, 2025 PLAINFIELD, IN
The Chimney Safety Institute of America® (CSIA®) is hosting ChimCon 2025 in Plainfield, IN Mark your calendars for June 18-21 to join industry leading speakers, fun nights, and great networking opportunities
The Embassy Suites hotel will be the hub for classes along with the CSIA® training center.
Classes will include technical, business, and health and safety. Get your hands dirty with our hands-on classes, work your brain in the business classes There is something for everybody!
The schedule and registration available on our website: csia org/chimcon
CSIA® New Chairman of the Board of Trustees, Jesse Doucette
Jesse has been applying his vast knowledge, critical thinking and innovative problem-solving skills for the benefit of the industry since 2006 Jesse is the proud owner of Crown Chimney and is a true ambassador of the chimney trade Jesse currently serves as the Chairman for both the NH Mechanical Safety and Licensing Board and the Chimney Safety Institute of America Jesse has served on the NEHPBA Board for the last three years Passionate about continuing education, Jesse inspires others to embrace collaboration, community and connection through teaching others When he is not at his desk or in the field, Jesse reserves free time for hunting, fishing and golfing Jesse lives in Candia, NH, with his wife and two children.
CSIA® 2025 Education & Training Schedule
CSIA National Training Academy
May 12-17
July 14-19
August 4-9
September 8-13
October 8-13
Plainfield, IN
Carpentr y, Chase & Crickets
May 12-14
( Valley Park, MO)
Factory Built Chimney Install
May 15-16
( Valley Park, MO)
*All date and locations subject to change
Unless noted, classes are in Plainfield, IN
NFI Gas Training
June 2-3
Hands-on Gas
June 4-6
5-Day Masonr y School
June 2-6
(Richmond, IN)
Ropes/Roof Access
June 9-10
CCS® Review/Exam 1-Day
June 17
CDET® Review/Exam 1-Day
June 17
CCS® Review/Exam 1-Day
June 23
(Richmond, VA)
Hands-On Reline
June 23-24 (Manchester, NH)
Factor y Built Changeout
June 25-27
W THE POWER OF MENTORSHIP
We get it – knowing the right people and having great connections is a major key to professional success. But how do you accomplish this? Making new connections can be difficult, especially in a spread-out, national group of chimney and venting professionals. That's where the National Chimney Sweep Guild (NCSG) comes in!
The NCSG Micro-Mentorship Roundtable Program is a member benefit that helps NCSG members share knowledge and ideas while fostering a connected, helpful, and thriving community. This program helps newer chimney sweeps gain expertise and build their professional network while also allowing a space for experienced members to share their wisdom and life lessons.
At least once per quarter, the NCSG will facilitate a two-hour Zoom session led by at least one experienced mentor. Attendees will divide into small groups organized by topic to discuss their related questions or concerns.
Past roundtables have covered a wide range of topics, including marketing approaches, pricing strategies, hiring challenges, and developing standard operating procedures (SOPs). Conversations have also explored service offerings and ways to maximize truck efficiency between jobs.
The mentorship program is open to all NCSG members and their employees! To attend, mentors and mentees must complete an application, including agreeing to a confidentiality statement. Attendees will receive an email with the Zoom link shortly before the meeting.
Apply today and join us for our next roundtable!
Invest just two hours of your time to gain valuable insights, build lasting industry connections, and grow your business. ■
Scan to sign up!
16
Q2 Micro-Mentorship Roundtable 6:00 pm – 8:00 pm EST
Q3 Micro-Mentorship Roundtable 6:00 pm – 8:00 pm EST
30 SEPT Q4 Micro-Mentorship Roundtable 6:00 pm – 8:00 pm EST
04 FEB Q1 Micro-Mentorship Roundtable 6:00 pm – 8:00 pm EST
Gary Smalling, Smalling Masonry 08
"I am always thankful for the knowledge passed around in the NCSG mentorship roundtable! Learning from others walking the same journey as me, it is just great!"
–
ADVOCACY UPDATE
TInsert Standards Explained
By Debbie Wiedwald, Region 4 Director and Advocacy Committee Chair, National Chimney Sweep Guild
The long-awaited UL 1390 Standard for Solid Fuel Fireplace Inserts and Hearth-Mounted Stoves for installation into Masonry Fireplaces was published in late 2024, marking a significant milestone for our industry. This achievement represents years of dedicated work by UL committee members, whose efforts deserve our sincere appreciation.
Essential Takeaway: Read the Insert Manual First
Before selling an insert to a customer, thoroughly review the installation manual to determine compatibility with the homeowner's existing fireplace and chimney. Different insert models have varying requirements for fireplace and chimney repairs prior to installation. Both the installer and homeowner should understand what repairs might be necessary before proceeding.
A Level 2 inspection is crucial to identify specific repairs outlined in the installation manual. No professional wants to arrive at a job site only to discover major unexpected repairs needed for the firebox or smoke chamber.
By reviewing manuals before the sale, you avoid the uncomfortable position of submitting change orders with additional expenses after the customer has already purchased the unit. Always inform homeowners that hidden damage may be discovered during installation that could either prevent the insert from being installed or require additional repairs to the masonry fireplace and chimney.
Standards Update
UL 1390 – Inserts in Masonry Fireplaces
Published in late 2024, testing laboratories are now preparing for manufacturers to test both new and existing insert models against this standard. Manufacturers will include detailed installation instructions in their manuals specifying required fireplace and chimney repairs based on how their units meet the UL 1390 testing standards.
UL 1391 – Inserts in Factory Built Fireplaces
This standard remains in development and has not yet been published. Research continues for these installations.
Industry Education
At the 2025 National Chimney Sweep Guild (NCSG) Convention, Daniel Freeman delivered an informative session on determining masonry fireplace and chimney suitability for inserts. Eric Adair provided a valuable UL 1390 and 1391 update at the 2025 Hearth, Patio, & Barbecue Expo. While this article summarizes key highlights from these presentations, I strongly encourage you to seek additional information on these important standards.
As professionals, we must continue educating ourselves on proper inspection protocols, repair requirements, and installation best practices to maintain the highest standards of safety and service for our customers. ■
Child chimney sweeps in the 19th century faced dangerous and exploitative working conditions. Today's professional chimney sweep industry honors their memory while celebrating how far safety standards and practices have advanced.
MAY 1 & THE CHIMNEY SWEEP LEGACY
FFor members of the National Chimney Sweep Guild (NCSG), May 1 holds special significance as Chimney Sweeps Day, a day to reflect on our industry's history and celebrate how far we've come.
Historical Roots
The tradition dates back to May 1, 1780, when young chimney sweep George Brewster tragically became trapped and died in a chimney flue in Wiltshire, England. This incident eventually contributed to the Chimney Sweepers Act of 1788, the first attempt to regulate what was then a dangerous trade.
Following the Great Fire of London in 1666, new building codes created smaller, more complex chimney flues, often just 9 by 14 inches with multiple bends. This led to the widespread use of child apprentices, some as young as six, who were
small enough to navigate these passages.
These children endured terrible conditions: climbing multiple hot chimneys daily, suffering burns and injuries, developing respiratory diseases, and often being deliberately underfed to maintain their small size. Despite the invention of mechanical sweeping equipment in 1802, it wasn't until the Chimney Sweepers Act of 1875 that meaningful reform finally established 21 as the minimum age for sweeps.
From Tragedy to Tradition
What began as a somber memorial evolved into a celebration. In many European countries, especially Germany and parts of the United Kingdom, encountering a chimney sweep is considered lucky – a tradition stemming from the vital role
sweeps played in preventing deadly fires.
The Modern Profession
Today's chimney sweep profession stands in stark contrast to its history. Modern sweeps are highly trained professionals equipped with specialized tools, cameras, and vacuum systems. As Guild members, you represent the highest standards in chimney services through certification and continuing education.
As we don our top hats, we recognize our transformation from one of history's most dangerous occupations to respected safety professionals. By acknowledging our difficult past, we gain deeper appreciation for the standards we uphold today and why the work we do remains so important to home safety across America. ■
From the
Archives
The first class of the National Chimney Sweep Training School graduated in Baltimore, MD in August 1992. Do you recognize any of these faces?
VOLUNTEER ON A NATIONAL CHIMNEY SWEEP
• Advocacy Committee
• Certification Committee
• Education Committee
• Membership Committee Scan to sign up!
• Events Committee
• Marketing Committee
• The industry standard for keeping out squirrels, birds, leaves, and other debris.
• Works with single wall, double wall, triple wall, or masonry chimneys.
• Sizes available from 3” to 30”+; custom and oversize available. Air cooled and non-air cooled.
• Standard construction is 100% austenitic stainless steel; also available in other alloys including copper and Type 316 for marine/coal appliances.
Improved Consumer Products, Inc. PO Box B Attleboro Falls, MA 02763 (508)695-7000 Fax: (508) 695-4209 www.chimneycaps.com
Although there have been many attempts to copy it over the last 40+ years, there is only one Weathershield®
Always ask for it by name and look for the seal of authenticity on top of the cap.
100% made in USA
Drew Stein
Region 3 Director
What makes your company unique?
Chimspector brings credibility to the market for chimney service companies in South Carolina. We are licensed mechanical, LP gas, and specialty contractors through our state licensing board.
We do all of our own work from start to finish. This includes everything from inspections to comprehensive installation within our own company, and we are licensed to actually do so.
What does success mean to you in business?
Success for me looks like employees flourishing not only within our company but in their families and lives in general. Watching our people grow in our trade and be contributing members of our community both vocationally and in service is why I do this and a clear marker of success.
We also look at our career as an opportunity to save lives at every stop we make, which is also quite rewarding.
How do you envision the chimney industry 50 years from now?
I would love to say more unified, but the current trends don’t indicate that. I would like to think as we get through the next few years with some of the dust settling that we will band together behind the technology evolution that is currently occurring and come out on the other side of it more integrated than ever before.
What's something people usually don't know about you?
I am an open book in all aspects of my life and am always open to sharing my experiences in life, business, and adventures. The majority of my life today consists of finding ways to give back to my industry, my community, and everyone I encounter. ■
Drew Stein is located in Columbia, SC and has been in the chimney and venting industry for 24 years.
The Jungles of Education, Technology, & Certification
By Bob Ferrari, Director of Education, National Chimney Sweep Guild
TThe National Chimney Sweep Guild (NCSG) says "YES!" to education. We believe every professional chimney sweep should have technical, sales, and business training, along with grounded and tracked field experience.
Those of you who are second- or thirdgeneration sweeps understand that this is not your father's or grandfather's industry. We have taken the foundation our founders built for this trade and are now building upon it the framework for the lasting professional careers they envisioned.
technology, and we must adapt. Technology supports our human expertise rather than replacing it. It offers convenience, increases efficiency, and helps us build stronger work processes and educational foundations. There are chimney companies already using AI to process customer inquiries and develop technicians' sales skills. AI has no empathy. It can't "feel" the consistency of mortar. But it can provide a structure for expressing human connections.
and digital – we're leveraging all these approaches to solve the problems of training costs, information retention, and employee retention through relevant technology.
While embracing technology, we remain committed to real-world expertise. Should certifications require actual field experience? Is that a weakness? No! It is how it should be.
"We are not learning our job at your home" should be our customer-facing mantra. Technology enhances training but doesn't replace the need for hands-on mastery.
The beauty of this trade is that it takes a human hand to feel the consistency when mixing mortar, a human eye to design a beautiful space in a home, and a human presence when the customer won't bring their chimney into the shop. This is an art which artificial intelligence (AI) cannot embrace. Yet the future is being shaped by
As business owners, you balance managing employees, customer relationships, your home, your family, etc. AI helps with this balancing act, freeing you to focus on the human elements only you can provide.
This is why the NCSG has a clear vision: to create the highest quality chimney professionals using every tool in our arsenal. Virtual reality (VR), AI, in-person,
To support this balance of technology and tradition, our VR learning platform now tracks student progress through both virtual and hands-on training. VR modules and non-VR classes are continuously being added, providing flexible yet comprehensive education. This modern approach to education preserves the craft while preparing our industry for the future. ■
"The beauty of this trade is that it takes a human hand to feel the consistency when mixing mortar, a human eye to design a beautiful space in a home, and a human must show up when the customer won't bring their chimney into the shop. This is an art which artificial intelligence cannot embrace."
BUILDING A WEBSITE THAT WORKS AS HARD AS YOU DO
By Eric Ebbert, Vice President of Marketing, SaverSystems
YYour website is the only marketing tool that works for you 24/7/365 – no coffee breaks, no sick days, and definitely no excuses. It’s often a customer’s first stop when looking for chimney sweep services, so let’s make sure it doesn’t look like it was built in the Stone Age (or, worse, the dial-up era). Here’s how to create a site that actually works for you.
Define Your Target Audience
Your website isn’t for everyone. It’s for your ideal customers – the homeowners who need chimney inspections, repairs, or cleaning services. Think about their life stages and motivations. Are they new homeowners trying to figure out what a flue is? Longtime residents dodging squirrels in their chimney? By creating customer personas, you can tailor content and design elements to speak directly to their needs (and maybe even their fears of rogue critters).
Set Clear Objectives and Goals
Your website should either inform, educate, or engage (or, ideally, all three). Most chimney sweep customers are looking for:
• Annual chimney inspections
• Fireplace aesthetics and maintenance
• Damage repair
• Safety education
Design your site to guide visitors through a logical flow, ensuring they find the right information and ultimately take action – whether it’s scheduling an inspection or learning how to keep their fireplace from becoming an indoor bonfire.
Budget Wisely
Websites can be as simple or complex as your budget allows. Prioritize essential features first, such as clear navigation, mobile responsiveness, or chat capabilities. As your business grows, consider adding embedded videos or an interactive blog.
Follow the 3 Cs: Clear, Concise, and Call to Action
Make sure your website:
• Clearly explains your services and why customers should choose you.
• Is easy to navigate, with intuitive menus and layout.
• Includes strong calls to action like “Schedule a Chimney Inspection Today!”
Get Found Online
Search engine optimization (SEO) helps customers find your business before they resort to calling their uncle who “knows a guy.” Here’s how to improve your rankings:
• Claim and optimize your Google Business Profile
• Ensure your name, address, and phone number are consistent across platforms
• Use relevant keywords (e.g., “chimney inspection,” “fireplace repair,” “help, my house is full of smoke”)
• Localize your content by mentioning neighborhoods and landmarks
• Create a blog with useful tips and safety information
• Gather and display customer testimonials (because nothing beats real-life success stories – especially ones without fire damage)
Optimize for Speed and Mobile Use
A slow website is like a clogged chimney –frustrating and potentially dangerous. Use free page
speed analysis tools to optimize load times. Your site must also be mobile-friendly, because most customers are searching from their phones while sitting in front of their fireplace, wondering what that weird smell is.
Build Backlinks and Encourage Reviews
Backlinks from local business directories (BBB, Yelp, etc.) and partnerships with other businesses boost
credibility. Encourage satisfied customers to leave reviews, because nothing convinces new clients faster than, “These folks saved my fireplace AND my marriage.”
By implementing these strategies, your website will become a powerful marketing tool that attracts, engages, and converts customers. Start planning today and watch your business rise above the competition – no ladders required! ■
“YOUR WEBSITE IS THE ONLY mARKETING TOOL THAT WORKS fOR YOU 24/7/365 – NO cOffEE BREAKS, NO SIcK DAYS, AND DEfINITELY NO ExcUSES."
Building Excellence By Building Skills
LLeaning into education and certifications has served us well at Owens Chimney Covers. There currently isn’t a requirement for sheet metal certifications in our area. We still provide our "Tin Knockers" with enough information and training to make them better at their trade. We are always looking into new information, materials, or tooling to make them more efficient at their craft.
Our office staff has multiple certifications through the National Chimney Sweep Guild (NCSG) and Chimney Safety Institute of America (CSIA) and many years of experience in sweeping and repairs. One of our requirements for their position is to keep their certifications current, which means obtaining continuing education units (CEUs) by attending classes online or at industry events. Continuing education is imperative to our success in an ever-changing industry.
The old saying “practice makes perfect” certainly applies to the various custom covers we fabricate. We conduct regular brainstorming sessions with hands-on-training. Our more seasoned fabricators are very open to sharing their knowledge with the rest of the team. We encourage our fabricators to be open to asking questions but also open to constructive criticism. One of our awesome support team members was recently trained in building his very first chase cover!
Feedback from our customers is the driving force behind continued education and training. We take every opportunity to reach out to our customers and see if the products they received exceeded their expectations. We appreciate the opportunity to serve this incredible industry with the help of our amazing team.
What can we do to earn YOUR business? ■
WHAT COULD GO WRONG?
By Jonathan W. Erdman, Rooftop Safety USA
TThe time was 8:00 am on January 13, 2018, and it was a typical Hawaiian morning. Commuters were already on the road to work. School bells were sounding as children rushed through the hallways. Retirees were enjoying their morning newspaper with coffee in hand. The new year still felt fresh, and optimism ruled the day. But at 8:07 am, all of that changed. The islands immediately went from paradise to panic as cell phones began to buzz and TV stations were interrupted by an emergency broadcast system. “Alert. Alert. This is not a drill. A ballistic missile attack is imminent in your area. Seek shelter immediately. This is not a drill. Alert. Alert.”
You can imagine the horror of what unfolded next. People ran
screaming, abandoning their cars in desperate search of shelter. Children were crying. Tourists who had hopes of enjoying their dream vacation were instead pondering their last day on earth. Then 38 minutes later, another message went out. False alarm.
What went wrong?
Apparently, the United States military has a missile alert system drill every day in Hawaii. The officer responsible for sounding the alarm takes his or her place in the room seated at a desktop computer with a system designed much like any typical desktop operating system.
To conduct the alarm system test, the operator would click on a drop-down menu at the top of the screen. This drop-down menu had only two options: test and activate. On the same drop-down menu.
Now, I don’t know about you, but I feel like I struggle quite a lot to get drop-down menus to work in normal circumstances. Who thought it would be a good idea to set up this test system this way?
The officer who sounded the false alarm was relieved of duty and ultimately fired. But was that the best course of action? What became of the individual who thought it would be a good idea to put a missile alert test button right next to the actual missile alert button? Did they get fired? I mean, sure, let’s put the test button next to the actual button, that’s a great idea, what could go wrong?
As the 18th century poet Alexander Pope eloquently put it, “To err is human.” If your work processes require a human being as a critical component in that process, then I’m going to warn you, your process will be highly prone to error. In sweeping chimneys, the human element is the most critical component of the entire sweeping process. As of today, there are no artificial intelligence (AI) robots sweeping chimneys (not yet, at least).
How do we respond when something goes wrong in our companies? When an accident happens, the owners, managers, or other staff get together to discuss what the worker could have done differently. But does anyone ask what the company could do differently?
As business owners, we absolutely own 100% of our business processes. We throw our employees into those processes every single workday. But when something goes wrong,
we have a tendency to only blame the worker. What would happen if we started blaming the work more? Do we question how we designed the work that we are asking our people to do?
Sidney Dekker is a professor at Griffith University in Brisbane, Australia and runs the Safety Sciences Innovation Lab (yes, that's a real thing) at the university. Dr. Dekker teaches that the highest performing systems (and ultimately the most successful companies) recognize that errors will occur and build elements into the process that actually absorb those errors. This is what he calls “resilience” in systems engineering. According to Dekker, a high-performing system is a system where the desired result is achieved, even if something goes wrong in the process.
Think about ladders for a moment. Our work requires us to use ladders all the time. Imagine that one of your technicians
sets up his ladder against a roof. When he attempts to reach a tool that is just a bit too far from his reach, the ladder slips. We can acknowledge it is never wise to overextend while on a ladder, but there are also cases where ladders slip even when the technician does everything by the book.
What would happen, though, if we use ladder locks? Introducing this simple mechanism to your ladder setup process would significantly reduce injuries associated with ladders slipping. With a ladder lock in place, if a ladder slips, it doesn’t actually go anywhere. An error happened, but ultimately nobody got hurt.
Business owners, you own your work processes. Take an honest look at each of them and ask, “What could go wrong?” Better yet, ask your technicians. I bet you will get the unvarnished truth from them. ■
REGIONAL UPDATES
REGION 1
Robby Murphy Region 1 Director
HHappy May, fellow sweeps! Here in upstate New York, the trees are finally blooming and the chimneys are leaking, which we love.
Our focus this month is on the vast array of National Chimney Sweep Guild's (NCSG) education programs. I would like to focus my column this month on our apprenticeship program and the many benefits it provides.
To even have a program like this in our industry is amazing. Something a lot of business owners struggle with is creating a path for new and even existing employees. This can create confusion and frustration with the employee who would like to know their career trajectory in your business.
The NCSG Apprenticeship Program provides a comprehensive, structured approach to learning the chimney sweep trade. The program ensures that apprentices receive consistent and thorough training. Participation in the program can boost employee morale by providing a clear path for professional development and career advancement within the company. Some states even have access to grant money, making it easier and more affordable for you to invest in your team.
Please check out the apprenticeship page on the NCSG website to learn more about this awesome benefit the Guild has to offer! ■
Scan to learn more!
REGION 6
Michaele Dempsey Region 6 Director
KKeeping up with your certifications, membership, and education is more important than ever. In today’s world, these are some of the most valuable treasures you can hold in your professional business.
Your certification shows your expertise and commitment. It helps your business stand out. As our industry grows with new technology and methods, continuing education keeps us sharp on current codes, trends, and best practices. It also fuels personal growth and gives your business a strong, steady foundation.
Becoming a member of the National Chimney Sweep Guild (NCSG) and attending conventions is one of the smartest ongoing education choices you can make – along with your state workshops and events. Volunteering for committees and teaching seminars helps support and grow our entire industry.
Region 6 is a busy educational region! The Golden State Chimney Sweep Guild (GSCG) hosted a Southern California workshop in February. Up next: Oregon Chimney Sweep Association (OCSA) in Bend, OR (April 30-May 3), Hearth, Patio & Barbecue Association (HPBA) Education Day in Sacramento, CA (May 12), and GSCG’s annual convention in Reno, NV (July 7-11).
So proud of Region 6’s strong showing in Cincinnati – way to go! ■
2025 MEMBERSHIP SURVEY
The only way we can improve is by understanding what is working for you and what we can do differently.
Please share your thoughts in our 2025 Membership Survey – it's quick, easy, and anonymous.
https://www.surveymonkey.com/r/NCSGMembership2025
UPCOMING EVENTS
Pennsylvania Guild of Professional Chimney Sweeps Charity Workshop
May 19-21, 2025 | 126 Nagel Road, Fombell, PA 16123
Annual charity event with hands-on chimney projects, installations, restoration, expert talks, CEUs, and lodging. Campers welcome!
Residential Chimney Service Roof Training for Competent Persons
May 31, 2025 | 26497 Conifer Road, Unit A, Conifer, CO 80433
OSHA-approved roof safety training for safety managers and technicians, covering SOPs, compliance, and regulations.
Under Pressure – How Air Moves Through a Home
June 2, 2025 | 26497 Conifer Road, Unit A, Conifer, CO 80433
This hands-on course covers air movement, pressure measurement, and manometer use, focusing on how natural draft appliances interact within a home’s system. Includes HAM House demonstrations.
Under Pressure – How Air Moves Through a Home
June 6, 2025 | 1059 Plymouth East Road, Greenwich, OH 44837
This hands-on course covers air movement, pressure measurement, and manometer use, focusing on how natural draft appliances interact within a home’s system. Includes HAM House demonstrations.
Pellet Stove Troubleshooting with Basic Electric
June 9, 2025 | 3837 N Highschool Road, Indianapolis, IN 46254
This hands-on class covers pellet stove fundamentals, electrical basics, ohm meter testing, fuel and venting principles, and full stove disassembly and reassembly – demystifying these systems.
Under Pressure – How Air Moves Through a Home
June 10, 2025 | 5255 Noggle Way, Indianapolis, IN 46237
This hands-on course covers air movement, pressure measurement, and manometer use, focusing on how natural draft appliances interact within a home’s system. Includes HAM House demonstrations.
Residential Chimney Service Roof Training for Competent Persons
June 12, 2025 | 1123 Delaware Avenue, Lexington, KY 40505
OSHA-approved roof safety training for safety managers and technicians, covering SOPs, compliance, and regulations.
Under Pressure – How Air Moves Through a Home
June 16, 2025 | 741 Hastings Drive, Buffalo Grove, IL 60089
This hands-on course covers air movement, pressure measurement, and manometer use, focusing on how natural draft appliances interact within a home’s system. Includes HAM House demonstrations.
NEW CERTIFICATIONS
Michael Simonelli ABC Chimney Sweep
Todd Dosemagen The Chimney Doctor
Trevor Chase Blackburn's Chimney Sweeps
from March 2025
Ben Ogle Ye Olde Chimney Sweepe
Bryceton Goode Chimney Solutions
Casey Culler Rooftop Chimney Sweeps
Cody Parsons Blackburn's Chimney Sweeps
Corey Flowers Ohio Chimney Co.
Craig Dornak Lord's Chimney
Dylan Horton Birmingham Chimney Services
Joseph Bonanno Chimney Sweeps & Masonry of America
Keith McNally McNally Chimney
Micah Lee Chimney Solutions
Warren Ginder Chimney Solutions
Zac Schlecht Blackburn's Chimney Sweeps
Damon Reed Ye Olde Chimney Sweepe
Safer Chimney LLC Nampa, ID
Join Date: 3/6/2025
Tobi's Chimney and Vent Care Norco, CA
Join Date: 3/7/2025
Birmingham Chimney Services McCalla, AL
Join Date: 3/15/2025
B&B Chimney Sweeps
Grand Rapids, MI
Join Date: 3/22/2025
Hearthstone Chimney Services Enyon, PA
Join Date: 3/20/2025
DNA Masonry & Chimney Services LLC
Marshfield, VT
Join Date: 3/25/2025
Hearth and Home of KY
Paducah, KY
Join Date: 3/31/2025
Juniata Chimney Inspection and Repair
Wilmington, NC
Join Date: 3/31/2025
2025-2026 Board of Directors
President; Region 2 Director
Bill Thornton Wissahickon Chimney & Fireplace wissahickonvalleysweep@yahoo.com
Region 6 Director
Michaele Dempsey Professional Chimney Sweep prochimneymichaele@gmail.com
Vice President; Region 4 Director
Debbie Wiedwald Blackburn’s Chimney Sweeps debbie@blackburnschimney.com
At-Large Director
Gary Smalling Smalling Masonry gary.smalling@smallingmasonry.com
Treasurer; At-Large Director
Steve Scally Fireside Sweeps firesidesweeps@comcast.net
Secretary; Region 1 Director
Robby Murphy
Hudson Valley Chimney Service rmurphy@hudsonvalleychimney.com
Region 3 Director Drew Stein Chimspector drew@chimspector.com
Region 5 Director
Roland Perez
AAA Home Services and Aaron's Chimney Services roland@myaaahomeservices.com
Advocacy
Debbie Wiedwald
Blackburn’s Chimney Sweeps
Bylaws
Brett Conklin
Chimney Monkey
Certification
Steve Sobczak
Total Chimney Care
Drew Stein (Board Liaison)
Chimspector
Education
Gary Smalling
Smalling Masonry
At-Large Director
Brett Conklin Chimney Monkey brett@chimneymonkey.com
At-Large Director
Lee Roff
Lords Chimney leeroff@lordschimney.com
At-Large Supplier Representative
Brian Barclay KW DRAFT brianb@rmmanifold.com
2025-2026 Committee Chairs
Ethics
Roland Perez
AAA Home Services
Events
Brian Barclay KW DRAFT
Governance
Robby Murphy
Hudson Valley Chimney Service
Marketing
Lee Roff
Lords Chimney
Brett Conklin
Chimney Monkey
Membership
Michaele Dempsey Professional Chimney Sweep
NFPA 211; NFPA 54
Jim Brewer
SureFire Training Academy
NFPA 31; Tech. Advisory Council
Steve Scally
Fireside Sweeps
UL 1390; UL 1391
Dan Freeman
Freeman Fire
UPCOMING EDUCATION EVENTS
