October Staff News

NCN HEALTH

STAFF NEWS October

MESSAGE FROM THE CEO ANNUAL GENERAL MEETING The NCN Health Annual General Meeting will be held on Wednesday November 22nd at the Numurkah Visitors Information Centre, 4pm. The Board Chair, Tricia Quibell, together with Board Directors and myself, invite all staff and community members to attend.

The Annual Report and Quality Account will be tabled at the AGM and it is also an opportunity to present and celebrate the winners of the Reward and Recognition and Staff Service Awards for 2023.

REWARD AND RECOGNITION The Reward and Recognition Program seeks to build a culture where staff support and celebrate each other’s hard work and achievements. It is great to see a number of nominations this year for both monthly recognition and the annual awards. Nominations for the 2023 Annual Awards closed on October 31, however staff can continue to complete monthly recognition in November and December on the intranet via this link https://form.jotform.com/2328268 72613057 INTRANET PAGE The new NCN Health Intranet page is live and looks fantastic. If you haven’t had a chance to jump on and have a look around, I really encourage you to do so.

It’s a very engaging and colourful platform and will be a great resource for staff going forward. If you need any help navigating the new intranet or have any feedback, you can contact Business Services Manager Tony Brown at tony.brown@ncnhealth.org.au or the Communications Team ncncommunicatons@mcnhealth. org.au INFLUENZA VACCINATION COMPLIANCE

COBRAM MEDICAL CLINIC Congratulations are also in order for Cobram Medical Clinic for achieving accreditation in October from the Australian Council on Healthcare Standards.

Many thanks to staff who have put a significant amount of work into the accreditation process, and also for your efforts in working towards quality of care, service and safety year round.

KARINYA OUTBREAK

Congratulations to the Infection Control Team, nurse immunisers and to all staff across NCN Health on achieving excellent vaccination compliance rates for 2023.

VICNISS (Victorian Hospital Acquired Infection Surveillance System) and the Department of Health officially acknowledged NCN Health for exceeding the Victorian compliance rate of 94% with NCN Health sitting between 98% - 100% across all our departments.

These results are outstanding.

Vaccination is an important tool that protects not only our workforce, but our patients, residents and community. Thank you all and well done.

The recent Karinya Nursing Home COVID outbreak has been a challenging time for staff, residents and families. All staff, both clinical and non clinical did an exceptional job providing the safest possible care during this time, whilst also managing the impact on workforce and enabling visiting and volunteers to continue for essential purposes.

The provision of care, cleaning and other services is particularly demanding during an outbreak.

Thank you everyone for your great work.

Jacque Phillips NCN Health CEO

To all staff Please read the updated COVID guidelines for COVID – 19 positive staff and close contacts on High Risk Pathway (HRP).

Close Contact requiring High Risk Pathway A close contact is anyone who: Lives with someone who has COVID-19 or stayed overnight in their house. Please be aware of positive cases in other settings such as schools and child care centres. If you are aware of children testing positive in these or other settings, please monitor your children and test to confirm.

Spent more than 4 hours indoors with a person who has COVID-19 while they were infectious. A reminder that infection period begins 48 hours prior to the test being positive for COVID. High Risk Pathway If you have no symptoms (asymptomatic) but are a close contact you will be placed on a HRP for 7 days and undertake daily RAT testing prior to the start of your shift.

Symptomatic and testing negative for COVID-19 If you are not COVID positive but have symptoms of acute respiratory infection (including a runny nose, sore throat, cough, fever or chills) stay home until; acute respiratory symptoms have resolved and no fever for 48hrs without the use of fever reducing medications.

COVID Positive Stay home for minimum of 5 days from the onset of symptoms and until acute symptoms have resolved.

Return to Work on Day 6 if symptoms free.

From day 6 – 10 return to work, you will be on HRP as directed by COSS Team, If symptoms continue from day 6 – 10: Stay home until acute symptoms have resolved as advised and/or directed by the COSS Team / DCS.

Sick Leave The public health advice has changed, from 1 October 2023, staff are advised they are required to use their personal sick leave entitlements under the enterprise agreement that applies to them if unwell with COVID-19 symptoms and/or tested positive for COVID-19.

Managers please note that where staff access personal sick leave entitlements you continue to use the “SL Other” code in Roster On. Covid positive employees are to utilise their own personal sick leave for 5 days from the onset of testing positive, plus a further 2 consecutive days if still symptomatic.

Note: if an employee is symptom free after 5 days, they can return to work on High Risk Pathway as directed by COSS team Employee is to complete the attached Statutory Declaration, detailing the date tested positive and dates of any shifts not worked; and forward this to their Manager to forward to Payroll.

This Stat Dec covers up to maximum 7 consecutive days.

Note: this Stat Dec will not count towards the employee’s 3 allowed occasions per year.

Managers are to continue to roster covid positive leave as “SL Other” If an employee remains unwell after 7 days, they should seek medical advice and provide a medical certificate for days absent from work.

For employees that have already received Covid Leave since 1 October and haven’t provided any type of supporting evidence as yet: Payroll will review and advise their relevant Manager to contact the employee, requesting them to complete the attached Stat Dec. Once it is received by the Manager, they are to forward it to Payroll.

ACCESS STAT DEC - COVID HERE

PEOPLE AND CULTURE Best of luck for the future to staff leaving us, and a warm welcome to all our new staff across NCN Health. The following report reflects staff movement for September

Karen Ryan Leanne Lester Yi (Michele) Wang Sara Wilby Areesha Fatima Ashleigh Sullivan

Glynis Anderson Simone Ranken Andrea Hatty Jintana Kullasin Samantha Lampard Sabrina Brennan Shay Penry Mitchel Heaton Braelyn Seigel

Allied Health, Psychologist and Dental Professionals AHPRA renewals are due by 30 November

PAYROLL CHRISTMAS PAY CHANGES - INFO!!

Due to Christmas Public Holidays falling on pay day, pays will be delayed & finalised on Thursday 28 December.

Please adjust any direct debits that may be effected.

FAREWELL On 13th October the Cobram Admin team said farewell to Simone Ranken.

Shirley Moncton retired on September 3 and staff wished her well with a farewell on September 8.

WELCOME Admin has welcomed a new team member - Leanne Lester at Numurkah CH & WB Receptionist.

RECRUITMENT PROCESS - UPDATE Did you know that NCN Health have a Recruitment and Selection procedure that provides information and guidance on the recruitment and appointment process? This ensures that appropriately skilled and qualified staff are recruited and appointed through a fair and equitable processes, that meet standards, regulatory and legislative requirements. All appointments are based on MERIT. What is Merit?

The merit of a person eligible for appointment to a position is determined according to: The nature of the duties of the position and essential key selection criteria The abilities, qualifications, experience and standard of work performed of those persons relevant to those duties A fair and open process which ensures a competitive field of applicants A selection decision, which stand up to scrutiny.

What is Promotion?

Promotion can be obtained by: An internal applicant being successful in a role that has been advertised at a higher classification than their current role An employee’s role and responsibilities have increased, and their Position Description has been updated and reclassified to the appropriate level, and approved by the Chief Executive Officer in line with the Instrument of Delegation Procedure.

So how do we recruit at NCN Health?

All vacancies are advertised internally, and in most instances externally. There is an exception to this, which is that only the Chief Executive Officer and Director of People and Culture have the discretion not to advertise a role where deemed appropriate.

All vacancies will appear on the NCN Careers page. Some vacancies are advertised in the newspaper and some are uploaded onto online platforms.

Only applicants who apply against the advertised role through Livehire can be considered by the Hiring Manager and selection panel. This is called shortlisting. This applies to both external applicants and applicants who are current employees of NCN Health.

Applicants who demonstrate that they meet the essential key selection criteria in their application will be interviewed.

The interview panel consists of the hiring manager and up to two others. The panel members cannot be at the same level as the position that is being filled. All panel members must be suitably qualified to assess the candidates against the requirements of the role, guided by MERIT! The hiring manager makes a recommendation for appointment to their Manager. An offer of employment is made once the recruitment and selection process has been checked to ensure that a fair and open process has been met and the successful applicant has the abilities, qualifications and experience required to do the job.

REWARD AND RECOGNITION Celebrating our outstanding NCN Health staff.

Val - EN / Nathalia Val stayed back to assist other staff when her shift was finished during staff shortages.

Melinda Sessions - ANUM / Nathalia Melinda supported staff through staff shortages and stayed back to assist UCC. Jacinda Lawrence - ANUM/After Hours Manager / Cobram Acute Jacinda is a kind and empathetic nurse who always provides patient centred-care. Jacinda is an excellent role-model to junior and senior staff and actively seeks opportunities to support staff and students to meet their learning needs. The Acute Ward and UCC regularly receive patient positive feedback regarding Jacinda and her kindness and compassion shown to her patients.

Genevieve Nielsen - After Hours Manager / Cobram Genevieve is a great team player who follows up on issues and takes every opportunity to share her expertise with her fellow team members. She is a great support for staff while working in UCC and always provides a calm and supportive environment for staff to ask questions and improve their practice. Genevieve also frequently picks up extra shifts to support her team.

Gabbi DeMamiel - Administration / Numurkah Gabbi put herself forward as the acting admin coordinator as an opportunity for self development and to support the wider team. The period in this role got unexpectedly extended but the day after Gabbi role modelled our values, respecting and supporting the team under very difficult circumstances, stepping up and being accountable for her decisions and actions and working in partnership with team members and management. An excellent role model and example of what you can achieve at NCN Health if you are prepared to test yourself and go the extra mile for others.

Margaret McLellan - Volunteer / Numurkah Marg's Mother was the first person to go into the Lodge as a Resident. In that time Marg has always supported the Lodge in an way she can. She has been on the Lodge Auxiliary since it started and held many positions. A wonderful asset to our orgination.

REWARD AND RECOGNITION Celebrating our outstanding NCN Health staff.

Marilyn Nolan - Volunteer / Numurkah Marilyn continues to provide an excellent standard of volunteering. Punctual, respectful, and always happy to do more than is expected of her. A very valued member of our team of volunteers.

Mel Murfitt - Cobram Medical Clinic Practice Manager / Cobram Mel has been an asset to the medical clinic with demonstrating as a leader, the values of respect, accountability, and partnership. Mel's commitment to fostering a workplace based on respect is evident in the way she treats her staff members, allowing us to easily approach her with any concerns or questions. Her open communication style makes us feel valued. Mel always takes ownership of challenges and successes, sets a high standard for the team. Mel's leadership in fostering culture of partnership is fully commendable. The collaborative environment she has created has not only led to successful projects but has also instilled a sense of unity among the team. Well done Mel on your great work so far as the Cobram practice manager.

Silpa Thomas - Quality Coordinator Aged Care / Numurkah Silpa is a valuable asset to NCN Health. Silpa has extensive knowledge and experience in Aged Care and works well with the Aged Care teams to achieve a high standard of care for our residents. Silpa is always approachable and is a kind and caring colleague. Silpa is Living the Values everyday she comes to work.

Kylie Darcy - NUM / Numurkah Displayed great communication, worked well in a team environment, shows she is listening, checks in with staff, shows she cares about staff and residents, makes you feel appreciated.

MANDATORY TRAINING DUE NOVEMBER 30 If you have not completed your training, time is running out!

To get to the Kineo Portal find the link on the home page of the Intranet

Your username is your staff ID number, you need this to log in and complete training.

If you are having trouble completing - discuss with your manager.

STAFF DEVELOPMENT SCHOLARSHIP

On behalf of the NCN Health Board of Directors I am delighted to announce an opportunity that has been created with a scholarship for up to two staff wishing to undertake study or professional development relevant to their role at NCN Health to the value of $5000 each. The Board has allocated up to $10,000 for staff development.

Please find attached the Procedure and Application Form. Applications must be submitted on the attached form by 5.00pm Friday 10 November 2023. The recipient/s will be announced at the Annual General Meeting on Wednesday 22nd November 2023.

Jacque Phillips

Procedure Application Form

HEALTHCARE WORKER INFLUENZA VACCINATION PROGRAM The VICNISS Coordinating Centre and Department of Health (DH) wish to officially acknowledge those hospitals and health services that achieved excellent healthcare worker influenza vaccination compliance rates for 2023.

We congratulate NCN Health on achieving excellent results at the following facilities and exceeding the DH compliance rate in Victoria of 94%, an achievement well deserving of recognition and acknowledgement.

NCN Health - Banawah Nursing Home with a healthcare worker influenza vaccination rate of 99% overall NCN Health - Cobram Campus with a healthcare worker influenza vaccination rate of 100% overall NCN Health - Irvin House with a healthcare worker influenza vaccination rate of 98% overall NCN Health - Karinya Nursing Home with a healthcare worker influenza vaccination rate of 100% overall NCN Health - Nathalia Campus with a healthcare worker influenza vaccination rate of 99% overall NCN Health - Numurkah campus with a healthcare worker influenza vaccination rate of 99% overall NCN Health - Numurkah Pioneers Memorial Lodge with a healthcare worker influenza vaccination rate of 100% overall

COBRAM MEDICAL CLINIC - ACCREDITATION UPDATE In October CMC received it’s accreditation notice! Congratulations to all involved in making sure that accreditation was gained.

Skills for Life Training (Mental Health Crisis Response Counselling)

running soon for all NCN Health Staff Keep an eye out for emails to book your place!

Cobram Campus Tues 21st – 10am-4pm Numurkah Campus Wed 22nd – 10am-4pm Nathalia Campus Tues 28th - 10am - 4pm

QUALITY What are Consumer Stories?

A consumer story provides individual patients and family members with the opportunity to describe their experience of health care in their own words and is considered one of the most powerful patient feedback approaches.

Over time, collected stories help build a picture of what it is like for our consumers to receive healthcare or residential aged care at NCN Health.

Participation is voluntary for consumers.

Consumer stories are for Learning, Education, Inspiration and Media/Communications.

A consumer is any patient, resident or client who use any service at NCN Health.

Consumer stories can be both positive and negative and a mix of both - it is the consumers experience of our service. Stories should always be written in the consumer voice.

Consumer stories can be collected at any time, though there will be a schedule for 2024 to assist in getting a range of stories across NCN departments.

For more information please follow the links below Consumer Stories - Information for Consumers Consumer Stories NCN Participant Consent Form - Consumer Stories

Your Opinion Matters NCN Health Nathalia August - September 2023

"Thank you all so much for all the knowledge, experiences and laughs shared during my placement! I am grateful for all your help and support."

"Would be great if the doctors were on time.”

Medical Clinic

"Thank you to all the wonderful volunteers for your time and effort. An asset to Nathalia PAG. Clients and Staff appreciate what you do."

"Heartfelt thanks to all at Nathalia who supported me on the passing of my dad. It made the journey a little easier to tread. "

Opportunities to improve...

Fax System

Sources: NCN Health Feedback Register, SMS Consumer Experience Survey responses

Your Opinion Matters NCN Health Cobram - September 2023

"Most appreciative of your service. Nurses and Drs keep up the good work!”

Urgent Care

"Professional, caring, great medical people and administration. Grateful for the care provided. " Medical Clinic

"It was very good! Your staff were kind, caring and fun to be around! They all seemed to be experts in what they were doing. As tourists I think we were sceptical about country medical clinics but overall I think that the staff were wonderful, the waiting wasn’t bad and you’re located in a good spot! Thank you so much!"

Medical Clinic

"I was very satisfied and grateful. The nurses gave me the reassurance and confidence for me to be able to return home."

Urgent Care

"Great nurses and Drs. They understood what my problem was and responded appropriately.”

Urgent Care

"Excellent response from all staff - front staff, Drs & nurses."

Medical Clinic

"Many thanks to all the District Nurses, you have all been fabulous, I am forever grateful.”

"Thank you for the empathy, understanding and care provided to my son. Staff provided timely compassionate care with appropriate escalation."

Urgent Care

Opportunities to improve...

"I was treated with respect, kindness and understanding of my situation. Very professional."

Urgent Care

"The care I received was excellent!"

Medical Clinic

Customer Service

Sources: NCN Health Feedback Register, SMS Consumer Experience Survey responses

Your Opinion Matters NCN Health Numurkah - September 2023

"Cannot recommend NCN Numurkah enough.

Very thorough, kind and efficient staff. And very clean! Staff went out of their way to perform an Xray on the day so I did not need another day off work. Really appreciated." - Theatre & X-Ray

"Friendly, professional and thorough service from Roberta. Looking forward to my next visit” Physiotherapy

"Thanks to the entire team for the support and hard work they provide to our Home Care Package Clients" Numurkah Network

"The meal was lovely, chicken was tender and the small size was perfect, just as I requested!"

Acute Ward

"Congrats to Kellie for her hard work and great organising of the Family BBQ to send off Anita.

Good food, great entertainment, well organised. A great evening enjoyed by all.”

Karinya

"While staying at the hospital the kitchen staff have been so nice and amazing towards me, I’ve eaten like a king! Every meal has been brilliant."

Opportunities to improve...

Access

"The Dietitian and staff at Numurkah were very nice and the Dietitian explained well what to eat."

"Lovely friendly staff and very clean facilities."

Theatre

Flavour & tenderness of meals

Sources: NCN Health Feedback Register, SMS Consumer Experience Survey responses

OH&S Safety Month October was Safety Month and we celebrated across all campuses.

Check out some of the fun below!

H A K R U M NU

M A R COB

A I L A NATH

Training Reminder to complete your mandatory OHS related training

OVA

Booking link on Intranet

ALL STAFF

Manual Handling

Booking link on Intranet

All NON-CLINICAL Staff

Nathalia Chef/Cook Nurse Unit Manager/ANUM (Acute and Banawah) Practice Manager

Emergency Response Role – Chief Warden Area Warden Warden

https://docs.google. com/spreadsheets/ d/1fO2uley65YHv28 BuMdL8xtmJ7z7W 78109o1ymkxaPE/e dit#gid=902959706

Cobram Cook/Chef Nurse Unit Manager/ANUM (Acute, Irvin House and Theatre) Practice Manager/Dental Clinic Manager Assistant Manager Community Health and Wellbeing and deputy Numurkah Chef/Cook Nurse Unit Manager/ANUM (Karinya, Acute, Lodge and Theatre) CHW Receptionist and deputy Executive Assistant DCS’s and Deputy AHM’s Maintenance Staff

Respiratory Fit Test

Booking link available on the Intranet

ALL STAFF

INFECTION CONTROL Thank you to everyone who participated in Infection Control Week and submitted their quiz answers.

Jeanie Florance (After Hours Coordinator) and Bec Armstrong (Graduate Registered Nurse) who participated in the Infection Prevention & Control Quiz and both achieved 100% for their answers.

Lucky draw prizes there were two winners being Kassia Kay (Nathalia / Numurkah) and Mercy Mathew (Social Worker in Numurkah) each receiving a gift pack from Daisy Cow Natural skin care products made in Rutherglen.

NCN HEALTH AGM Please be advised the Annual General Meeting for NCN Health will be held on Wednesday 22nd November 2023.

The AGM will commence at 4.00pm till 5.00pm and will be held in Numurkah. The venue of the AGM will be confirmed shortly.

The format of the AGM will include the tabling of the Annual Report of Operations, as well as Staff Service Awards, and the Reward and Recognition awards.

An invitation to the AGM will be sent out to all staff in the next week or so.

If you have any queries please contact Tania Hill - Tania.Hill@ncnhealth.org.au

People matter survey 2023 Have your say

vpsc.vic.gov.au

People Matter Survey Completion Tally 2023 Let your manager know once you’ve completed the survey to go in the prize draw

100% 90% 80%

Tog ethe r we reac can h 10 0% in 202 3

70% 60% 50% 40% 30%

47%

Swell S t a f f

W e l l b e i n g

If you have any questions or feedback, contact ncnswell@ncnhealth.org.au

People Matter Survey 2022

Actions

You said, we did!

Psychological health and prevention of stress Increased Employee Assistance Program (EAP) sessions from 3 to 5 for staff and their families.

Ran EAP awareness session.

Regularly promote EAP usage at orientation, in staff news and through managers.

Regularly promote services of Lifeline, Beyond Blue etc.

Organised Staff Meditation sessions weekly.

Free gym sessions for NCN Staff at NCN Health Nathalia and Numurkah.

Staff celebration days.

Promoted R U OK? Day across campuses with interactive elements and guest speaker.

Ran surveys and did face to face rounding with staff on how we can better assist and support their health.

Occupational Violence and Aggression (OVA) Rolled out the OVA practical training program, mandatory for all staff.

Collected and collated feedback in order to improve sessions and keep them relevant.

Bullying and harassment Updated the policy.

Ran face to face refresher course for managers.

Ran face to face refresher training for all staff.

Promoting our Values of Respect, Accountability and Partnership.

Facilitating free exercise classes at Cobram Campus and adding more options such as Yoga or Pilates.

Implementing and promoting The SWELL Program for Staff Wellbeing.

Celebrating our achievements through the staff Reward and Recognition Program and promotion of this initiative.

Swell S t a f f

W e l l b e i n g

If you have any questions or feedback, contact ncnswell@ncnhealth.org.au

AROUND

THE GROUNDS What happened at NCN Health in September?

NCN Netball team in action in Cobram Our very own NCN netball team has taken to the court in the Tuesday night social competition in Cobram. This diverse team comprises members from various departments, many of whom are getting to know each other through this unique experience.

In the spirit of flexibility, our team undergoes weekly rotations due to the availability and shift work commitments of our dedicated players. We've even had a couple of our daughters step in to help us out when needed.

The journey has been an absolute blast so far and we're pleasantly surprised by our performance. We had a 50 goal victory this week and after three games, we find ourselves in an impressive second place on the ladder!

A special shout-out to our coach, Lorraine, a resident of Irvin House, who has been guiding us through this exciting adventure and is enjoying every moment of it.

Looking for some Tuesday night fun? Join us for a great laugh as a spectator or bring your runners and get in on the action on the court!

You can keep an eye on the Skillzone Facebook page each week for the current ladder.

If you’re around Cobram on a Tuesday evening, why not go down and cheer on the team!

Meditation and Mindfulness Program - Barmah NCN have been running a free weekly meditation/mindfulness/social connection program that provides the people living in the flood-affected community of Barmah and surrounds with skills to connect with themselves and each other, improve mental health, social and emotional wellbeing, and access wellbeing and other flood support information and resources.

Each session begins with a meditation or mindfulness exercise, then is followed by time to talk and connect with each other.

The sessions have been well attended, the participants are grateful for the different approach to caring for themselves, and find the mindfulness practices and conversations very therapeutic. It has been wonderful getting to know people living in and around Barmah more deeply, and it is a privilege to be able to hold space for them to process their experiences and empower them with new ways to manage their wellbeing.

It would be wonderful to see new people attending these sessions at the beautiful Barmah Hall, as there is plenty of room for more – if you know of anyone who might be interested, please share the details!

Student Vitality Sessions at Cobram Anglican Grammar School Nic Wells has recently rolled out a program which is currently running at CAGS which introduces year 10 students to the benefits of looking after their mental health, teaches them about Country and ways to connect to it. Below is a snippet of info from a recent session, and a couple of pictures.

The students participated in an active session (walking meditation) to learn how to walk gently on country, and put the knowledge they gained from the previous week’s activity into practice.

The land is of great significance to Aboriginal and Torres Strait Islander peoples. The living environment goes beyond physical elements, and is fundamental to their identity.

When we listen to the traditional custodians of the lands we are on, we can better understand how it is vital to us all, and we to it. We can all be custodians of the land.

The students learnt more about how when we look after country, it looks after us. Such as, how we protect the waterways, land, native plants and animals, and how the Aboriginal people have done so for generations by having totems and caring for country in traditional ways.

Learning how to connect with the land we are on is a powerful way to improve and maintain our health and wellbeing in many ways, and we did this through being n country, being more aware of what was around us and how we can walk gently, as well as through a walking meditation on the way there.

In this session, we were joined by First Nations facilitators from Parks Victoria, who will take us on a journey to connect with the country around us at Quinn’s Island.

Some comments and questions I heard from the students today were: “We’re so lucky.”

“Do you have a strong memory of being connected to nature?”

“It’s been good being more at peace with nature, being more aware.”

“It’s good to connect with all the [Indigenous] culture, and see what has happened before I was here.”

“It’s good to stop and take notice, even though I’ve been here lots, I see it differently now.”

I am impressed by how enthusiastic and open the students are to new experiences, like the walking meditation, and really loved their conversations around conservation! It just so happened, the day prior, they had an assembly about the environment, litter and conservation, so it was perfect timing for these conversations! The students shared what they had learnt about litter in our environment, our oceans, and our bodies! As well as ways they can themselves put pressure on companies, local government, etc, as well as take responsibility over their own behaviours and talking to others about the environment to create change.

And we saw two koalas! It was a very special, peaceful morning.

CHILDREN’S WEEK Childrens week was held between October 23 - 29. Our Community Development team held events across Nathalia, Cobram, Numurkah and Katunga.

Karinya House explores tattoos In September the residents at Karinya house had a bit of fun with temporary tattoos. One of our residents and her husband went for a matching set.

We also had a local massage therapist - Nay stop by in September and give the residents head, neck, shoulder and feet massages. We’re looking forward to her return once we are out of COVID lockdown.

Friends of Karinya held their annual cake stall in October - once again it was a smashing success!

Check out some of the offerings.

NPML Residents enter the Numurkah Show!

NPML residents spent an afternoon crafting floral entries for the Numurkah Show. Have a look at the skill and creativity from our residents!

Quality Department Resignation It is with sadness that we will soon be saying goodbye to Michelle Butler who has resigned from her role as Director Quality, Risk and Performance.

Michelle commenced working at NCN Health in August 2021 and has supported the Quality Risk and Performance department and organisation through some significant milestones for NCN Health. This has included National Standards and Aged Care accreditations, developing and implementing a new risk management system and helped develop the Clinical Governance Quality and Safety systems across NCN Health.

Michelle has a strong commitment to patient/resident and client experience and safe and quality care and we wish her well in her new role as Executive Director Quality, Safety and Patient Experience at Northeast Health Wangaratta.

Michelle’s last day will be Friday November 10. We will work with Michelle and her team to make arrangements to cover and support the department whilst we recruit to this position.

Congratulations Michelle on your new role and thank you for your contribution to NCN Health. You will be missed!

Welcome Baby!

Congratulations to Numurkah Deputy Director of Nursing Catherine Church and husband Jason on the safe delivery of Jed Francis Stevenson on 18 October. Jed is a little brother for Cooper.

Coming up in November 2 3 9 20 21 22 22 28 30

Weekly Online Staff Meditation Weekly Staff Meditation - Cobram New Staff Induction Yarn Up - Cobram Skills for Life - Cobram Skills for Life - Numurkah NCN Health AGM Skills for Life - Nathalia Mandatory Training DUE

STAY UP TO DATE In between news letter drops you can easily stay up to date with everything happening across the campuses via the Intranet and our staff Facebook group.

If you haven't joined the staff Facebook group - jump onto Facebook and search for NCN Health Staff Updates, or follow this link: NCN Health Staff Updates

Did you know that the Intranet is a treasure trove of useful information? If you haven't had a look recently, you should!

If you have anything to add to future newsletters, please email ncncommunications@ncnhealth.org.au