Administration Career Progression Role Customer Service Administrator (CSA)
Core Responsibilities ● ● ● ● ● ● ● ●
Role Junior Sales Support
Welcome customers and clients to Najib Real Estate Answering inquiries Prepare appraisals Prepare appraisal kits Anniversary phone calls Write cards to clients and customers Pre-settlement inspections Prepare proposals
Core Responsibilities ● ● ● ● ● ●
Prepare marketing calendar and marketing costs Complete and process AML Write fast facts Setup new listing checklist Process sales contracts Support the sales support team as required
KPIs to Meet ● ● ●
Najib-level service and greeting to everyone who walks through the door Effective handling of enquiries Effective recording of enquiries
KPIs to Meet ● ● ● ●
Excellent attention to detail Knowledge of legal documentation Najib-level client service Building relationships with suppliers and with clients
Time in Role 6-12 months
Time in Role 6-12 months
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