Career Progression - Administration

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Administration Career Progression Role Customer Service Administrator (CSA)

Core Responsibilities ● ● ● ● ● ● ● ●

Role Junior Sales Support

Welcome customers and clients to Najib Real Estate Answering inquiries Prepare appraisals Prepare appraisal kits Anniversary phone calls Write cards to clients and customers Pre-settlement inspections Prepare proposals

Core Responsibilities ● ● ● ● ● ●

Prepare marketing calendar and marketing costs Complete and process AML Write fast facts Setup new listing checklist Process sales contracts Support the sales support team as required

KPIs to Meet ● ● ●

Najib-level service and greeting to everyone who walks through the door Effective handling of enquiries Effective recording of enquiries

KPIs to Meet ● ● ● ●

Excellent attention to detail Knowledge of legal documentation Najib-level client service Building relationships with suppliers and with clients

Time in Role 6-12 months

Time in Role 6-12 months

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