MQA News Second Quarter 2018/2019

MQA N E W S

2018-2019

A COMPETENT, HEALTH AND SAFETY ORIENTED MINING AND MINERALS WORKFORCE

EDUCATION IS THE MOST POWERFUL WEAPON

THE MQA STAKEHOLDER ENGAGEMENT SESSION

ALBERTINA SISULU CENTENARY DONATION

QUARTER 2

EMBRACING DIVERSITY IN MY WORLD HERITAGE DAY EVENT

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EDITOR’S

ear Readers

The saying goes, “time waits for no man” and the second quarter of 2018-2019 was action packed. Following the audit by the Auditor General of South Africa and the MQA obtaining an unqualified audit opinion, the MQA has not slowed down in ensuring that skills development in the sector is well coordinated and effected. The performance of the MQA increased from 72% in the 2016-2017 financial year to 82% in 20172018.This achievement came with an 86% expenditure. The Acting Chief Executive Officer (ACEO) of the MQA, displayed a great sense of pride in this achievement and acknowledged the staff for their hard work.

A highlight is on page 4.

The MQA ACEO also held a management engagement forum to chart the way forward for the MQA in partnership with its leadership team. Robust engagement took place between executives, managers and specialists. This activity took place on 2-3 August 2018 and was followed up with a Board Strategic Session hosted at the Parktonian Protea Hotel in Braamfontein on 14-15 August 2018.

A very fruitful stakeholder engagement session led by the operations and finance units took place in order to provide information to stakeholders about the MQA’s performance and its financial standing in facilitating skills in the sector. Stakeholders welcomed the event providing feedback that engagements such as these are beneficial for the overall understanding of skills development in the sector (see pictures on page 5).

The MQA hosted its annual International Literacy Day in Richards Bay during the second quarter. The event was well attended and well received. The theme in fitting in with the Mandela Centenary year, was coined from one of the great Nelson Mandela’s famous quotes namely that “Education is the most powerful weapon which you can use to change the world.”

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NOTE In support of its efforts, the MQA also attended a number of career guidance events across the various provinces. This has contributed to many learners following careers in mining. One such learner is Koketso Mohlala, who following good career guidance, chose a career in the mining sector that she is passionate about, namely Jewellery Design. Koketso obtained various learning opportunities at the MQA with her final two-year scholarship being in Italy.

Following her studies, she has become an entrepreneur. Pictures of some of her work can be seen on page 11.

The Quality Assurance (QA) Unit hosted its Accredited Training Provider forum. With the many changes that have resulted with the introduction of the Quality Council for Trades and Occupations (QCTO) stakeholders were keen to learn more in order to ensure compliance. The Quality Assurance Manager, Mr Robert Mukari, highlighted the QA Units achievements and was keen to share current and relevant information for the benefit of the sector. A number of mines received awards at the event. Other proud service providers received accreditation certificates, which they were really proud of. Read page 7.

The MQA placed increased efforts in ensuring its employees embrace diversity in the workplace. To celebrate this, a very successful “My World” event was hosted on 21 September 2018, a fitting period as this day was celebrated before the Heritage Day public holiday. Staff were tasked to dress in colourful traditional attire to display the various cultures in our country as well as at the MQA. This day reignited the pride of our diverse South African nation. This was followed by a Customer Service Quiz to emphasise the importance of customer service (read page 8). The MQA as part of its corporate social investment initiatives visited the aged at the Andries Meyer Old Age Home in Eldorado Park where they served tea and snacks and chatted to the patrons at the home on 8 August 2018. A donation of R10 000.00 was handed over to the institution. The Home gave feedback following the event that a television was purchased that will allow those who are

lonely at the home to watch some of their favourite programmes. This gesture by the MQA was in support of the Albertina Sisulu Centenary as many of the patrons at the home are women. (Read page 8).

The biennial stakeholder satisfaction survey kicked off during October 2018. All efforts were ensured to obtain a representative sample. Once finalised, feedback will be provided to the sector. The survey closed on 31 October 2018. The MQA thanks stakeholders in advance for their participation. Inspite the survey being longer than in previous surveys, the MQA does not take customer service lightly and monitors all stakeholder interactions. One such interaction was observed on social media where a stakeholder commended Ms Peace Mashishi from the Quality Assurance Unit.

Well Done Peace, your efforts in ensuring excellent customer service have not gone unnoticed. Peace is the MQA’s customer service champion for the quarter.

We welcomed new staff and appointments at the MQA during the quarter. Mr Mpho Legoete was appointed as the Facilities and Office Manager, Mr Christopher Ramcwana was appointed as the Quality Assurance Specialist (former bursary management) and Mr Lungelo Gumede was appointed as the MQA's Travel Co-ordinator. We wish them a very successful career at the MQA. Lastly, Fraud is a crime, do the right thing!

The MQA remains committed to keeping you, our valued stakeholders informed! Enjoy reading the MQA News.

Merle Clark Editor merlec@mqa.org.za

CONTENTS

QUARTER

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1. The MQA Celebrates Unqualified Audit Opinion ....................................................................................... 4 2. ACEO and Board Strategic Sessions......................................................................................................... 4 3. The MQA Stakeholder Engagement Session............................................................................................. 5 4. Education is the most powerful weapon which you can use to change the world................................... 6 5. Accredited Training Provider Forum.......................................................................................................... 7 6. Albertina Sisulu Centenary Donation........................................................................................................ 8 7. Embracing Diversity in My World Heritage Day......................................................................................... 8 8. Stakeholder Perception Survey................................................................................................................. 9 9. Satisfactory Customer Service is key to us.............................................................................................. 9 10. The MQA Service Champion - Peace Mashishi makes Stakeholder Happy.............................................. 9 11. Informed Career Decision Making............................................................................................................ 10 12. A warm welcome to the new staff ........................................................................................................... 10 13. The MQA Internship Beneficiary................................................................................................................ 11 14. Fraud is a crime do the right thing!.......................................................................................................... 12

LETTERS TO THE EDITOR Dear Reader

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takeholders are encouraged to submit letters to the editor for publication. We would like to know your views of the newsletter, opinions on the MQA as an organisation and its various projects. Drop us an email: The Editor: MQA News, Private Bag x118 Marshalltown, 2017 or email: editor@mqa.org.za Editor: Merle Clark Editorial Team: Amanda Masilo and Keorapetse Pitso Photography: MQA Communication Team Mining Qualifications Authority (MQA) Physical Address: 7 Anerley Road, JHB Tel (switchboard): 011Â 547 2600 Email: info@mqa.org.za Website: www.mqa.org.za

All rights reserved. No part of this publication may be produced, adapted, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without prior written permission of the MQA. The views expressed in the newsletter are not necessarily those of the publishers or its agents. While every effort has been made to ensure the accuracy of its content , neither the owners nor the publishers can be held responsible for omissions, errors, or misfortune, injury or damages which may arise therefrom.

Editor: Merle Clark Editorial Team: email : editor@mqa.org.za Amanda Masilo and Keorapetse Pitso Photography: Mining Qualifications Authority (MQA) MQA Communication Team Physical address: 7 Anerley Road, Parktown, JHB Tel (switchboard): 011 547 2600 Email: info@mqa.org.za Website: www.mqa.org.za

Mining Qualification Authority

@MQA_SA

@MQA_SA

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THE MQA CELEBRATES UNQUALIFIED AUDIT OPINION FOR THE 2017-2018 FINANCIAL YEAR EXCEEDING ITS PERFORMANCE TARGETS

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he MQA is delighted to once again receive an Unqualified Audit Opinion for the 2017-2018 financial year from the Auditor General of South Africa (AGSA). The AGSA concluded that the financial statements of the MQA's business presents fairly its affairs in all material aspects. The opinion embodies the assumptions that the MQA in conducting its business observed compliance with generally accepted accounting principles and statutory requirements.

The Acting Chairperson of the Board, Mr Mthokozisi Zondi, alluded that the commitment demonstrated by the organisation and its staff towards addressing various challenges, and exercising greater care to ensure improved internal controls were instrumental in this achievement. He further thanked the staff members for their steadfast efforts in ensuring that the organisation received another unqualified audit report.

ACEO AND BOARD STRATEGIC SESSIONS

MQA Management at the ACEO Strategic Session

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s part of the management engagement process and good business practice, the Acting Chief Executive Officer (ACEO), Mr Tebogo Mmotla convened a successful strategic session with the Executives, Managers and Specialists from 2 to 3 August 2018 at the Block B Auditorium. Organisations use strategy as a cornerstone of how the talent resource adopts best practices of an excelling business performance.

The aim of the ACEO strategic session was to ensure that management collectively identifies solutions to address current operational challenges, as well as to ignite new ideas that can contribute to the success of the MQA's business.

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The performance contributions made by management at the ACEO strategic session, were then recommended to the Board for approval at the Board strategic session, that was held at Parktonian Protea Hotel from 14 to 15 August 2018.

It is at the Board strategic session where the members of the Board endorse the management recommendations and makes decisions, that ensure the MQA is positioned to effectively and efficiently deliver on its mandate in the administration of skills development within the mining and minerals sector.

THE MQA STAKEHOLDER ENGAGEMENT SESSION

One of the MQA stakeholders during the question and answer session

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n the 25 July 2018, all MQA executives spearheaded a stakeholder engagement session with their stakeholders.

The Acting Chief Executive Officer, Mr Tebogo Mmotla started with the first part of the presentation which touched on the corporate governance matters, re-engineering the MQA, the MQA brand and litigation matters. Mr Bethuel Nemagovhani, the Chief Risk Monitoring and Evaluation Officer followed with a presentation on the Monitoring and Evaluation Unit within the MQA. He outlined the MQA policy and strategic context, the Skills Plan and the Annual Performance Plan (APP) planning process, the monitoring and evaluation planning context, operational governance, the 2017-2018 learner verifications, risk management and fraud prevention within the MQA. He highlighted some of the key challenges that are currently faced by the organisation such as learners not receiving

Mr Mfundo Mdingi, Chief Financial Officer, presenting the MQA financials to the stakeholders

stipends on time, and training providers not implementing training in line with the requirements of the qualifications.

The Chief Finance Officer, Mr Mfundo Mdingi, outlined the current financial state of the organisation, mainly touching on the total skills revenue, discretionary grants income, budget and expenditure and lastly the MQA balance sheet.

The Acting Chief Operations Officer rounded up the session with his presentation. His presentation outlined the discretionary grant performance for the past three years, the discretionary grant applications received versus the target, discretionary grant projects suspended and lastly, the discretionary grant allocation criteria for the 2018-2019 financial year. The session was concluded with a question and answer session.

Mr Tommy Boikhutso, Acting Executive Manager Corporate Services, addressing stakeholders

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EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD

MQA Executives and Board Members: Bethuel Nemagovhani, Amon Teteme, Bridgette Mathebula, Duncan Julyan, Mustak Ally, Franz Stehring, Headman Mbiko, Tebogo Mmotla

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he MQA in partnership with the National Union of Mineworkers (NUM) celebrated Adult Education and Training (AET) achievements in the mining sector at the International Literacy Day hosted on Saturday, 08 September 2018.

The event was hosted at Zululand Chamber of Business Foundation Stadium (ZCBF), Richards Bay. The proceedings commenced with a vibrant Programme Director, Mr MC Bhebhe, who not only led the programme exceptionally well, but also kept the delegates entertained and interactive. The delegates received a warm welcome from the Honourable Mayor of Umhlathuse, Mr Mduduzi Mhlongo.

More than 1200 AET learners from various mining companies congregated at the ZCBF Mine Stadium to celebrate literacy and learner achievements. The MQA and NUM celebrate International Literacy Day annually in different provinces and have previously formed partnerships with mining companies

ILD preparations

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in the community to further encourage participation.

The annual event aims to encourage new entrants into the Adult Education Training (AET) programmes, motivate current AET learners and celebrate those who have successfully completed their training. This year the event was celebrated under the theme “Education is the most powerful weapon which you can use to change the world”.

International Literacy Day is celebrated globally in September to highlight the need for the continuous improvement of literacy education. The NUM and MQA are placing greater efforts to promote adult learning and this is a flagship event through which efforts are made to encourage companies to register more learners on AET programmes. The Honourable Deputy Minister of the Department of Mineral Resources (DMR), Mr Godfrey Oliphant was recognised in absentia.

The Deputy Minister’s key note address was delivered by Mr Headman Mbiko, DMR’s Human Resources Development Director. One of the key messages that came from the

ILD delegates

ILD entertainment

Honourable Minister’s key note address was that the main aim of these global celebrations are to acknowledge the importance of adult literacy, as well as showcase literacy achievements, raise awareness and concerns in relation to literacy issues locally, and in the world. Illiteracy creates inequalities within our societies and it is purely through increased literacy levels that the inequality gap can be bridged.

Mr Tebogo Mmotla, the MQA Acting Chief Executive Officer (CEO), highlighted in his address that it was Tata Nelson Mandela who said, “Education is the most powerful weapon which you can use to change the world”. He said that this philosophy was adopted as the theme for this year’s ILD event, as it underpined the importance of education in society especially during the year of Nelson Mandela’s Centenary.

Mr MC Bhebhe, ILD Programme Director

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Ms Helen Diatile, NUM National Chairperson of Education

Mr Headman Mbiko, DMR Human Resources Development Director

ACCREDITED TRAINING PROVIDER FORUM

he MQA Quality Assurance (QA) unit held a Training Providers Forum on the 01 August 2018.

The Quality Assurance (QA) Manager, Mr Robert Mukhari opened the event by providing a background of the new Quality Council for Trades and Occupations (QCTO) developments, these included the direction the MQA is taking as a SETA, the expectations of the MQA's Quality Assurance Programme (QAP), Assessment Quality Partner (AQP) and Development Quality Partner (DQP), amongst others. There were questions about the first aid programme as the training providers were not sure of future developments, however, the QA Manager outlined the developments that are expected to be implemented as the sector was in panic about the implementation of first aid. The MQA first aid skills programme is a pilot programme intended to access its effectiveness in the industry. Mr Lloyd Molise from the Department of Mineral Resources (DMR), also commented on the first aid programme outlining the current status.

Mr Robert Mukhari, the MQA Quality Assurance Manager, Mr Stanley Mokgothu, the MQA Labour Coordinator

Provider (SDP) accreditations for historical qualifications, occupational qualifications and/or gazetted trades must be made directly to the QCTO. The QAPs will remain responsible for the accreditation applications for skills programmes and the implementation of learnerships. The forum ended with a ceremony of presenting the accreditation and award certificates which were issued for mines that assist HDSA training providers with workplaces for learner placement on the job training. The QA Committee members presented the The QA manager also touched on the certification, accreditation certificates to training providers who received accreditation and a way forward with the new processes as their first full accreditation and those who were returning on from 01 July 2018. All new applications for Skills Development full accreditation.

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ALBERTINA SISULU CENTENARY DONATION

he MQA paid a visit to the Andries Meyer Old Age home on 08 August 2018 in Eldorado Park and handed over a R10 000 donation as part of the Albertina Sisulu and Nelson Mandela Centenary Year. This formed part of the annual 67 Minutes for Mandela Day campaign and to honour Mama Albertina Sisulu and Tata Nelson Mandela in this year’s Centenary celebrations. This also forms a part of the MQA’s corporate social investment.

Handing over of the R10 000 check to the Andries Meyer Old Age home

The MQA staff interacting with elders at the Andries Meyer Old Age Home

Ms Amanda Masilo, the MQA Communication Specialist with one of the elders of the Andries Meyer Old Age home

EMBRACING DIVERSITY IN MY WORLD HERITAGE DAY EVENT

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he MQA held an informative My World Heritage Day event and Customer Service quiz on 21 September 2018 at the MQA Offices in Parktown. The Acting Executive Manager of Corporate Services Mr Tommy Boikhutso opened and welcomed all staff to the event. The Human Resources Unit commenced the programme with a thought-provoking heritage diversity presentation and specifically touched on diversity in the workplace, professional behaviour as a form of etiquette in the workplace that is linked to respectful and courteous conduct, being conscious of how you treat co-workers and stakeholders and how ensuring a positive workplace attitude can help you to improve your productivity and effectiveness in the workplace. Staff

The MQA staff members in their beautiful traditional attire

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members were dressed in their beautiful traditional attire in honour of Heritage Day. The second item of the event was the customer relations quiz which was introduced by the Customer Service and Communication Manager and programme director, Ms Merle Clark. The quiz was excellently conducted by the quiz master Communication Specialist Ms Amanda Masilo. This year all the quiz questions and answers were put in a balloon for the quiz master to pop, and the questions and answers were mainly centred around how staff members should address stakeholders, both internal and external stakeholders of the organisation. The Acting Chief Executive Officer Mr Tebogo Mmotla closed off the event with the cutting of the MQA Heritage Day cake that staff members were treated to.

Mr Mfundo Mdingi, Chief Financial Officer of the MQA in his beautiful Xhosa traditional attire

STAKEHOLDER PERCEPTION SURVEY

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n line with the Customer Service and Communication operational plan the MQA undertakes to conduct a Stakeholder Perception Survey bi-annually. The perception survey is designed and conducted as part of the stakeholder relations evaluation programme. It is intended to elicit responses from all the internal and external stakeholders.

previous two financial years and to reveal what stakeholders considered to be MQA’s main strengths and weaknesses.

The electronic survey forms were distributed directly to all stakeholders on Monday, 1 October 2018. The respondents are requested to complete all the questionnaires which will be returned to an independent service provider for analysing The survey is designed to measure the perceptions of key and reporting. The previous survey was done in 2016 and stakeholders regarding the performance of the MQA in the the MQA implemented the recommendations of the survey.

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SATISFACTORY CUSTOMER SERVICE IS KEY TO US

he MQA continues to use the Customer Relationship Management (CRM) system to ensure that it builds and maintains strong, loyal relationships with its stakeholders. The system allows the organisation to monitor Unit interactions with their stakeholders, ensuring that stakeholder’s queries are responded to and within reasonable time lines. The Quality Assurance Unit continuously remains in the lead with regards to the number of cases recorded and resolved.

1. Customer Relationship Management (CRM) email queries attended to and recorded in the quarter CAPTURED

RESOLVED

PENDING

TO BE CAPTURED

1004

1004

0

320

2. The total number of walk-ins recorded NUMBER OF WALK INS THROUGHOUT MQA

TOTAL

Head Office

Eastern Cape

Free State

Limpopo

Mpumalanga

Northern Cape

North West

All MQA Offices

1736

35

25

151

45

163

169

2324

THE MQA SERVICE CHAMPION - PEACE MASHISHI MAKES STAKEHOLDER HAPPY!

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INFORMED CAREER DECISION MAKING

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he MQA hosts career guidance events on a quarterly basis with the aim of educating learners about the various mining careers that can be pursued and this quarter was no different as the MQA participated in twenty one (21) career expos and engaged with 5327 learners across the country.

JULY NO 1 2 3 4 5 6 7 8 9

DATE 02 - 05 July 2018 18 July 2018 18 July 2018 20 July 2018 21 July 2018 27 July 2018 27 - 28 July 2018 30 July 2018 01 August 2018 31 - 03 August 2018

NAME OF EVENT

PROVINCE

MUNICIPALITY

Learner Focus Week Mandela Day Career Expo 5th Annual Nelson Mandela Career Expo Minquiz Career Expo Taking DOL Services to the people (Department of Labour) Qokolweni Career Expo 2018 National Science Week Launch

Eastern Cape Eastern Cape Limpopo Gauteng Mpumalanga Eastern Cape Mpumalanga

Nelson Mandela Bay Municipality, Port Elizabeth King Sabatha Dalindyebo Municipality, Umtata Greater Musina Municipality City of Johannesburg Metropolitan Municipality, Randburg Ehlanzeni District Municipality, Tonga King Sabatha Dalindyebo, Umtata Ehlanzeni District Municipality, Nelspruit

Department of Education Career Exhibition

Free State

Lejweleputswa District Municipality, Odendaalsrus

Limpopo

Fetakgomo -Tubatse Municipality, Steelpoort

Eastern Limb Career Expo

AUGUST NO

DATE

NAME OF EVENT

PROVINCE

MUNICIPALITY

10 11 12 13 14 15 16 17 18 19

02 August 2018 06 - 10 August 2018 13 - 17 August 2018 15 - 16 August 2018 15 August 2018 17 August 2018 23 August 2018 23 August 2018 23 August 2018 29 August 2018

Rhovan Mine -Career Exposition National Science Week Career Expo Sasol TechnoX Career Guidance Day (SERVICES SETA) Northren Cape Career Awareness Caimpaign Monakato Career Expo Career Exhibition (Mankwe Campus Open day) DREAM Socio-Economic Expo Nkangala TVET College Open Day Witbank Campus Career Guidance Day (Vuselela TVET College)

North West Gauteng Free State North West Northern Cape North West North West Gauteng Mpumalanga North West

Bojanala Municipality, Bethanie City of Johannesburg Metropolitan Municipality, Newtown Fezile Dabi District Municipality, Sasolburg Greater Taung Local Municipality, Taung Namaqua Municipality, Springbok Rustenburg Municipality Moses Kotane Municipality, Mogwase City of Johannesburg Metropolitan Municipality, Orange Farm Nkangala District Municipality, Witbank Tlokwe Municipality, Potchefstroom

20

30 - 31 August 2018

Grade 9 Career Development Seminar

Kwa-Zulu Natal

King Cetshwayo Municipality, Empangeni

SEPTEMBER NO 21

DATE 01 September 2018

NAME OF EVENT Grade 12 - Dimbaza Youth Career Expo

PROVINCE Eastern Cape

MUNICIPALITY Buffalo City Municipality, King Williamstown

A WARM WELCOME TO NEW STAFF

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Mpho Legoete

Christopher Ramcwana

Lungelo Gumede

Facilities and Office Manager

Quality Assurance Specialist

Travel Co-ordinator

THE MQA INTERNSHIP BENEFICIARY NAME: Koketso Mohlala MQA PROJECT: NSF and MQA Jewellery Italy Internship I was born in 1989, in the township of Hammanskraal, Stinkwater in the North West Province. From a young age, I knew I wanted to be a designer because I was very creative. When I was in high school, my arts teacher advised me to study something in the creative field.

One day while I was watching television, I saw Parsons on Isidingo acting as a Jewellery Designer. I took an interest in that profession and my research led me to know about a jewellery project in Atteridgeville. I approached the institution to enquire about the possibility of enrolment and I was happy to be placed on a learnership programme supported by the MQA. After completing my learnership, I also completed an Assessor and Moderator course at Assessment College, which was also funded by the MQA. In 2015 February, I was selected to showcase my work as an Emerging Creative at the International Exhibition in Cape Town, Design Indaba. A few months after the Design Indaba I applied for the MQA and NSF Jewellery Italy Scholarship and I got selected to be on the programme.

The MQA awarded me an opportunity to turn my dreams into a reality by funding my studies and broadening my skillset in jewellery manufacturing. It was through the MQA that I was able to attend the Design Indaba in Cape Town which granted me media coverage that exposed me to international buyers. The MQA helped me to travel outside the boarders of South Africa and assisted me to enhance my skills and as a result, I learned so much when I was in Italy.

I am glad that the MQA afforded me that opportunity because ever since we came back from Italy, my life has changed. I am “Miss Independent’’, I am paying my own bills, I pay salaries and I support my family.

I would advise someone who would like to follow in my footsteps to go to school, work hard, and do research.

Opportunities come to those who look for them and grab them with both hands. I would encourage them to utilise the opportunities to make those who helped them proud so that they can help more people like them. My advice to the youth of South Africa is: Do what you love - love what you do, give it your all and money will follow. Dirty hands are a sign of clean money.

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Head Office

Regional Offices

Gauteng

Eastern Cape

Free State

Mining Qualifications Authority

King Sabatha Dalindyebo TVET College R61 Queenstown Road Cicira Village Mthatha, 5099 Tel: 087 095 0497

Goldfields TVET College Tosa Campus 14107 Ndaki Road Thabong, Welkom Tel: 087 095 0266

7 Anerley Road, Parktown

Limpopo

Mpumalanga

Johannesburg

Sekhukhune TVET College CN Phathudi Campus Stand No. 2659 Praktiseer Tel: 087 095 0267

Nkangala TVET College Mpondozamkomo Campus 1 Moses Kotane Drive Ferrobank, Witbank Tel: 013 696 8120 / 8121

North West

Northern Cape

Old Shopping Complex 59 Karee Street Mooinooi

Northern Cape Rural TVET College Kathu Campus Hans Coetzee Road Kathu, 8446 Tel: 053 723 0100

Tel: 011 547 2600 E-mail: info@mqa.org.za Website: www.mqa.org.za Private Bag X118 Marshalltown, 2107