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Quarter 1

In this Issue NOXOLO MSELEKU MAKES WAVES IN THE JEWELLERY MANUFACTURING INDUSTRY 2019 WSP-ATR SUBMISSIONS SIMPLIFIED MAKING ENGINEERING FASHIONABLE TRUST YOUR FUTURE JOB


Editor: Merle Clark E-mail: editor@mqa.org.za Photography: MQA Communication Team Editorial Team: Amanda Masilo & Keorapetse Pitso Cover Picture: Mfundo Mdingi, Acting CEO Mining Qualifications Authority (MQA) Physical Address: 7 Anerley Road, Parktown, JHB Tel: 011 547 2600 E-mail: info@mqa.org.za Website: www.mqa.org.za Mining Qualification Authority @MQA_SA @MQA_SA

3 - EDITOR’S NOTE 4 - 2019 WSP-ATR SUBMISSIONS SIMPLIFIED FOR YOU 5 - MAKING ENGINEERING FASHIONABLE 6 - JB MARKS SUPPORTS NEW DIGITAL REVOLUTION 7 - MQA STAFF MOVEMENTS 8 - CUSTOMER RELATIONSHIP MANAGEMENT, YOUR INPUT MATTERS 10 - NOXOLO MSELEKU MAKES WAVES IN THE JEWELERY MANUFACTURING INDUSTRY 12 - FRAUD HOTLINE INFORMATION

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MQA NEWS • Quarter 1 • 2019-2020


Dear Readers Jim Rohn once said, “Life is not just the passing of time. Life is the collection of experiences and their intensity.” At the MQA, we have already seen the first quarter of the financial year zooming past however, we are forever reflecting of the experiences and the intensity of those experiences that transpired. In April this year, stakeholders submitted their workplace skills plans (WSP) and annual training reports (ATR) following an intense period of workshops to ensure that all stakeholders that are part of the submission process are sufficiently competent to submit. By the closing date a total of 807 WSP-ATR’s were submitted, up from the 759 that were submitted during the same time in the 2018-2019 financial year. This confirms that the workshops facilitated by the MQA indeed contribute to progress, read on page 4. Career guidance has always been a topic very dear to me. One can only but imagine the careers that generations of the past would have considered, if there was sufficient career guidance in past schooling years’. Hosting a career guidance event is always an opportunity for the MQA to contribute even to one individual that could benefit in their career choices. It reminds me of a story I read by Loren C. Eiseley titled ‘The Star Thrower’ which goes something like this, A young lady was walking along a beach upon which thousands of starfish had been washed up during a terrible storm. When she came to each starfish, she would pick it up, and throw it back into the ocean. People watched her with amusement. She had been doing this for some time when someone approached her and asked, “Young lady, why are you doing this? Look at this beach! You can’t save all these starfish. The girl seemed crushed, suddenly deflated. But after a few moments, she bent down, picked up another starfish, and hurled it as far as she could into the ocean. Then she looked up and replied, “Well, I made a difference to that one!” Inspired, those that were amused joined the little girl in throwing starfish back into the sea. Soon others joined, and all the starfish were saved. A collective effort to contribute towards career guidance within the MQA and SETAs as a whole, sometimes looks like a fruitless endeavour however, when we read some isolated inspiring stories, we are reassured that career guidance is making a difference. Read on page 5 about an Engineering Week career exhibition that encourages high school

learners to consider engineering careers, and on page 6, where learners were exposed to the “Next Level Digital Skills and Careers” exhibition hosted by JB Marks, as well as the inspiring Noxolo Mseleku on pages 10-11 motivating our youth to consider jewellery manufacturing and design careers. It is these few opportunities and stories that allow us to steer one uncertain learner into a career of their choice. The Mineral Resources and Energy sector as well as South Africa as a whole, experienced immeasurable loss this year with the sudden passing of the Deputy Minister, Ms Bavelile Hlongwe. We wish the Department peace as they go through the period of mourning as a result of the loss, see page 7. Customer service remains a key priority for the MQA. Bill Gates affirmed that a company’s most unhappy customers are a company’s greatest source of learning. The Customer Relationship Management (CRM) system at the MQA, although needing an overhaul, remains one of the key resources that guide us on areas that we need to focus on as an organisation, see pages 8 and 9. The MQA has also engaged on a streamlined Stakeholder Satisfaction Survey. We encourage all stakeholders to participate. Information will be distributed to you. The survey will be an on-line one and will not be longer than 15 minutes to complete. The success of the MQA is through its people. We have seen a number of movements, the most significant being the movements in the Finance Unit, with Mr Mfundo Mdingi being appointed as acting CEO, Ms Lebogang Matlala, acting in his role as Chief Financial Officer and Mr Kopano Sebudubudu acting as Finance Manager. A few staff have also resigned from the MQA. The MQA bid farewell to Mr Tebogo Mmotla, Chief Operations Officer, Ms Moronngoe Tladinyane, Executive Manager Corporate Services, Mr Jacob Moasa, Risk Monitoring and Evaluation Manager, Ms Refiloe Chesane, Human Resources Administrator and Mr Ayanda Ntshangase, Skills Development and Research Administrator. We wish staff that have resigned success in their new endeavours. Lastly, Fraud is a crime, report it! See our anonymous reporting details on the back page of this edition. The MQA remains committed to keeping you, our valued stakeholders informed! Enjoy reading the MQA News. Merle Clark Editor

MQA NEWS • Quarter 1 • 2019-2020

3


Organisations within the mining and minerals sector are

There was a notable increase in submissions. A total of

required to submit their workplace skills plans and annual

807 submissions were received in 2019 compared to the

training reports to the Mining Qualifications Authority (MQA)

2018 submission of 759. This is attributed to the WSP-ATR

annually. The MQA aims to prioritize skills needs within the

workshops that contributed to a better understanding of the

mining and mineral sector from the data received in order

submission process.

to determine skills and occupations that are in demand. The MQA’s WSP-ATR system went live in December 2018, allowing the sector’s Skills Development Facilitators (SDFs) an opportunity to register and submit their organisation’s

Below is the provincial breakdown of organisations that have submitted the 2019 WSP-ATR. Large

Medium

Small

Total

Eastern Cape

2

4

4

10

The MQA WSP-ATR submission process for 2019

Free State

10

7

8

25

comprised a number of steps that must be complied with

Gauteng

96

89

142

327

on the online system in order to progress to the next step.

Kwazulu Natal

10

11

14

35

This online system with supporting tools and a submission

Limpopo

31

13

19

63

Mpumalanga

57

36

44

137

North West

40

30

32

102

Northern Cape

19

19

15

53

WSP-ATR by the deadline of 30 April 2019.

manual has been provided to organisations to assist them with the submission process and ensure that quality data is submitted.

Province

The SDF capacity building workshops were held from 15

Western Cape

10

11

34

55

January – 05 February 2019. The aim of the workshops

Grand Total

275

220

312

807

was to train stakeholders who are involved in the WSP-ATR submission process. The MQA evaluation requirements were also deliberated on, in order to minimise errors.

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MQA NEWS • Quarter 1 • 2019-2020


The MQA participated in the Engineering Week Career Exhibition that ran from 13-17 May 2019. The event concentrated on engineering education and a career exhibition programme for high school learners from grades 8 to 12. The event was held at the Sci-Bono Discovery Centre, a world class science centre that supports mathematics, science and technology education. It also offers innovative ideas where learners can experience dynamic learning that contributes to building South Africa’s science, engineering and technology capacity. Engineering week is a combined effort from different stakeholders in partnership with Sci-Bono to showcase the full range of career opportunities available in the engineering industry as well as to create awareness on the diversity of engineering careers. Students at the MQA career exhibition.

Ms Keorapetse Pitso, Customer Service and Communication Intern discussing MQA bursary scheme with students.

The MQA was there to engage students on careers in the mining and mineral sector and in addition, inform students about the different career paths that are available in the sector.

Students from different schools had the opportunity to visit the exhibition stand to obtain career information from the MQA. Students who were considering pursuing careers in mining obtained much needed information to ensure that they have all the insight to make a well informed decision with regards to their future.

Students at the MQA career exhibition.

MQA NEWS • Quarter 1 • 2019-2020

5


The JB Marks Education Trust Fund embarked on its 8 Annual Career Exhibition that took place from 15 – 18 May 2019 at the Ticketpro Dome in Northriding, Johannesburg. The event was attended by high-school learners from the surrounding schools. The Gauteng Department of Basic Education (DoE) played a role by providing a database of the schools. The theme of the event focused on “Next Level Digital Skills and Careers”. It aimed to enlighten, motivate and excite learners at the exhibition about the future of skills and careers in the new digital revolution; showcasing the innovations that will change the world of work.

Learners from Gauteng in attendance.

The event attracted 30,000 learners, students, teachers, heads of schools, parents, post-graduate learners, as well as those already employable and seeking information on the skills required, and opportunities existing, within the Fourth Industrial Revolution. My Future 4.0 was a South African first experience that explored everything digital to prepare for the future work place.

Ms Amanda Masilo, Communication Specialist engaging

Mr Delon Van Rheede, Customer Relationship Management Administrator

with students at the MQA Exhibition.

sharing information with students.

“Next level Digital Skills and Careers” 6

MQA NEWS • Quarter 1 • 2019-2020


Farewell to our valued stakeholders that terminated their services at the MQA. These include: • Tebogo Mmotla, Chief Operations Officer • Moronngoe Tladinyane, Executive Manager Corporate Services • Jacob Moasa, Monitoring and Evaluation Manager • Refiloe Chesane, Human Resources Administrator, and • Ayanda Ntshangase, Skills Development Research Administrator We wish the former employees success in their new career endeavours. Mr Mfundo Mdingi Acting Chief Executive Officer

The MQA Board has appointed Mr Mfundo Mdingi who previously held the position of Chief Financial Officer (CFO) to the role of Acting Chief Executive Officer (ACEO) which commenced on 1 April 2019. Ms Lebogang Matlala, who held the position of Finance Manager assumed the role of Acting Chief Financial Officer (ACFO), while Mr Kopano Sebudubudu

who

is

the

Project

Accountant,

assumed the role of Acting Finance Manager.

Ms Bavelile Hlongwa Deputy Minister of Mineral Resources

The MQA extends its

heartfelt appreciation to all

those that acted in various roles in the past and wishes the new Acting incumbents success in their new acting roles.

The MQA would like to convey its condolences to the family, friends and colleagues of the Deputy Minister of Mineral Resources and Energy Ms Bavelile Hlongwa, who lost her life in a motor vehicle accident on Saturday, 12 September 2019. Deputy Minister Hlongwa joined the National Government in May 2019 when President Cyril Ramaphosa announced the new members of the executive in the sixth Democratic Administration. Ms Hlongwa has served in various structures of the governing party, both locally and provincially in KwaZulu Natal.

Lala ngoxolo Qabane MQA NEWS • Quarter 1 • 2019-2020

7


Email: info@mqa.org.za

8

MQA NEWS • Quarter 1 • 2019-2020


The Customer Service role within the MQA includes

The monthly generated reports highlight the resolved

the management of the Customer Relationship

cases and those that are pending. Every stakeholder

Management (CRM) system, frontline face-to-face

complaint received is assigned a case number to enable

and telephone monitoring at MQA’s receptions, as well

the stakeholder to follow-up using the case reference

as conducting research on stakeholder perceptions.

number if the query is not resolved timeously. The MQA has not reached a stage where all customer queries can

The Customer Relationship Management (CRM)

be effectively recorded on a sustainable basis, but largely

system focuses on the creation of cases, recording

records email enquiries on the system.

and reporting of stakeholder interactions and tracking their resolution. The system evaluates and monitors

There were a total number of 888 queries recorded onto

the precision of engagement between the various

the CRM system and resolved during 01 April – 30 June

units and stakeholders.

2019.

The total number of email cases uploaded and resolved in quarter one is as follows:

Bursary

Quality Assurance

Operational Learning Programmes

Strategic Learning Programmes

Limpopo

Mpumalanga

Eastern Cape

Northern Cape

North West

Free State

Supply Chain Management

145

150

496

22

39

5

1

1

9

2

16

2

PENDING

Skills Development and Research

NUMBER RECORDED PER UNIT

RESOLVED

TOTALS CAPTURED

CASE BREAKDOWN PER UNIT FOR QUARTER ONE

888

888

0

Stakeholders are encouraged to send their queries to info@mqa.org.za

MQA NEWS • Quarter 1 • 2019-2020

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Beneficiary What inspired your choice of business? Ms Noxolo Preshiona Mseleku, MQA Beneficiary Briefly describe your personal and educational background I grew up in the outskirts of Durban at the Illovo Township. I am a young vibrant go getter who knows that hard work patience and enthusiasm is the key to a successful life. I attended Isipingo Secondary School and matriculated in 2011 where after, I took a gap year. In 2013, I commenced my first year of study at the University of Johannesburg and graduated in 2015 with a National Diploma in Jewellery Design and Manufacturing. Later in 2015, I was awarded a scholarship to study in Italy for two years. In 2017, I was given a further opportunity to complete a short diamond grading course in Antwerp Belgium. Could you give us a brief background of your business? My business Elegante was established in 2017. Elegante is a brand that not only focuses on female jewellery but has a wide range of male jewellery. Through Elegante, a brand has been created to provide the ultimate male figure a luxurious experience in the jewellery world. Most of the South African jewellery brands do not keep a wide range of male jewellery, so there is a huge gap in the market. Times have changed. In our modern, diverse world, men wear

I had initially applied for a course in Architecture at the University of Johannesburg but, there was no space so my sister-in-law advised me to pursue Jewellery Design and Manufacturing. It wasn’t my first choice, so the love for it wasn’t there but, I could not take another gap year, so I enrolled. I experienced my first year of study at the university as such a drag, since I was doing something I didn’t plan to do but, as the year progressed, I started falling in love with the trade. In 2015, I was awarded a two-year scholarship to study Jewellery Design and Manufacturing in Italy by the MQA. That was the biggest breakthrough in my career. The love I had for jewellery at that time just fell deeper and deeper. Friends of mine from Italy would ask me to make jewellery for them and they would pay. This made me think that I could actually turn this into a business, so that’s how I started trading. How has the MQA assisted you in your career development? Since my second year of university studies, the MQA has been assisting me with my fees. The MQA also provided an opportunity for me to go overseas to continue pursuing my dream of being an advanced goldsmith. The MQA has really helped me in the startup of my business as well, as it has bought me tools and for that I am forever grateful.

jewellery as much as women do.

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MQA NEWS • Quarter 1 • 2019-2020


How do you think your business achievement is

“It is very important for the government to be involved in the growth of SMMEs...”

going to contribute towards the mining sector? A startling and disturbing feature of the jewellery manufacturing industry in South Africa, is that although the country produces 25% of the world’s precious metals and stones, it only manufactures 1% of the world’s jewellery. This is a great pity, as there is enormous potential for employment and wealth generation in the industry. Elegante strives to be an exporter of precious Jewellery, made in South Africa. What would be your message to young aspiring people who would one day wish to follow in your footsteps? The industry needs goldsmiths so that we can stop

What benefits have you gained as an MQA beneficiary?

the exportation of precious minerals. We need to

I have obtained my National Diploma from the University

conserve our minerals.

of Johannesburg. I have also obtained my International Goldsmith, Design and Stone Setting Certificate from Italy.

Would you like to share any other information about your career development or growth?

What type of challenges did you encounter before the

It is very important for the government to be involved

MQA’s assistance?

in the growth of small medium and micro enterprises

I come from a disadvantaged background. Without the

(SMME’s) especially in the Jewellery Design and

MQA, I would not have been able to spread my wings as

Manufacturing sector. The sector and the jewellery

much as I have.

industry in particular, are white dominated. This limits opportunities for black people to succeed.

How would you encourage someone who would like to follow in your footsteps? It’s a very tough industry but just like any other, self-belief and determination are the key. I was encouraged to be my own cheerleader, because nobody can push you as much as you can push yourself. What would you say is your biggest achievement so far? Having working space not only at the Rand Refinery but also at home is a great advantage. How far would you want to further your business? I see Elegante having multiple stores all over the country and also in countries like Singapore, England and Italy.

MQA NEWS • Quarter 1 • 2019-2020

11


Anonymously Report Fraud using any of these Channels: 080 131 3557 086 726 1681 072 595 9139 (PCM) mqa@thehotline.co.za www.thehotline.co.za P.O. Box 21029, Valhalla, 0137 APP: www.thehotlineapp.co.za Head Office Gauteng

Regional Offices Eastern Cape King Sabatha Dalindyebo TVET College R61 Queenstown Road Cicira Village Mthatha, 5099 Tel: 087 095 0497

Mining Qualifications Authority 7 Anerley Road, Parktown Johannesburg Tel: 011 547 2600

Free State Goldfields TVET College Tosa Campus 14107 Ndaki Road Thabong, Welkom Tel: 087 095 0266

Limpopo

Mpumalanga

Sekhukhune TVET College CN

Nkangala TVET College

Phathudi Campus

Mpondozamkomo Campus

Stand No.: 2659

1 Moses Kotane Drive

Praktiseer

Ferrobank, Witbank

Tel: 087 095 0267

Tel: 013 696 8120 / 8121

North West

Northern Cape Northern Cape Rural

Old Shopping Complex 59 Karee Street Mooinooi

TVET College Kathu Campus Hans Coetzee Road Kathu, 8446 Tel: 053 723 0100

12

MQA NEWS • Quarter 1 • 2019-2020

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