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Quarter 4

In this Issue LEARNER STIPEND RELIEF FOR STAKEHOLDERS THE MQA ESTABLISHES COVID-19 TASK TEAM AFRICAN MINING INDABA - 2020 STAKEHOLDER ENGAGEMENT FORUM - 2020 STAKEHOLDER SATISFACTION IS CENTRAL TO OUR BUSINESS

AN INVISIBLE ENEMY ATTACKS THE GLOBE

CORONAVIRUS / COVID-19


Editor: Merle Clark E-mail: editor@mqa.org.za Photography: MQA Communication Team Editorial Team: Amanda Masilo, Baitse Mokiti & Keorapetse Pitso Mining Qualifications Authority (MQA) Physical Address: 7 Anerley Road, Parktown, JHB Tel: 011 547 2600 E-mail: info@mqa.org.za Website: www.mqa.org.za Mining Qualification Authority @MQA_SA @MQA_SA

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EDITOR’S NOTE

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AN INVISIBLE ENEMY ATTACKS THE GLOBE – NOVEL CORONAVIRUS – COVID-19

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LEARNER STIPEND RELIEF FOR STAKEHOLDERS

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THE MQA ESTABLISHES COVID-19 TASK TEAM

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AFRICAN MINING INDABA - 2020

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STAKEHOLDER ENGAGEMENT FORUM - 2020

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STAKEHOLDER SATISFACTION IS CENTRAL TO OUR BUSINESS

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FRAUD HOTLINE DETAILS

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MQA NEWS • Quarter 4 • 2020


Different times call for different measures and this became evident in the last quarter of the 1 April 2019 to 31 March 2020 financial year. South Africa being declared a national state of disaster and the novel coronavirus (COVID-19) being declared by the World Health Organisation (WHO) as a pandemic, followed by the country going into lockdown was an eventuality that no one could have anticipated. This saw the South African economy come to a halt as social distancing became the new norm. Life as we knew it in South Africa and around the world will never be the same again, even post the scourge of the coronavirus (See page 4). The theme for the African Mining Indaba that took place in Cape Town from 03 to 06 February 2020 was “Optimising Growth and Investment in the Digitised Mining Economy”. In spite the event going off without a glitch, the lingering discussions on the coronavirus were not far from the topics discussed, as the mining sector feared its impact. The promotional items distributed from countries around the world included hand sanitisers, as all delegates and exhibitors alike were concerned. This year saw over 6000 delegates attending with constructive and impactful engagements on important topics in the sector. The exhibition stands were colourful and representative of the mining sector, with a good flow of delegates from around the world engaging with the exhibitors from various countries (read about the event on page 7). The MQA also hosted the annual Stakeholder Engagement Forum event that was held at the Protea Parktonian Hotel in Johannesburg, Gauteng on 13 March 2020. The attendance was encouraging with engagements being dynamic and robust. The delegates responded positively with the MQA executives being the key hosts for the event. They engaged with the knowledge that they were receiving first-hand information from the executives present. The key issue of concern was the new WSP-ATR submission process which was clarified for stakeholders present (see full article on page 9).

The MQA also conducted the Stakeholder Satisfaction Survey during the last quarter of the year. An external service provider was appointed to ensure a non-biased survey. The survey focused on all areas of delivery within the MQA, including operational competence, corporate governance, customer service, communication, leadership and the overall responsiveness of the MQA to deal with stakeholders. A representative sample of over 500 stakeholders participated in the survey with some complimenting the MQA while others voiced their concerns and areas for improvement. It was encouraging to note that external stakeholders largely responded with confidence on the MQA’s delivery mechanisms while the internal stakeholders saw a greater need for teamwork and support. It is feedback tools such as these that help build and ensure greater efficiency within organisations. As this is a biennial survey, the next survey will be conducted in 2022 (see inputs from the survey on page 11). On the back page of every edition of the newsletter is the fraud hotline. Please remember that this is a platform that is available to all stakeholders. Do keep the contact details handy should you need to report issues of fraud. Lastly, enjoy reading the MQA News. Our goal is to keep you, our valuable stakeholders informed. Merle Clark Editor

MQA NEWS • Quarter 4 • 2020

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AN INVISIBLE ENEMY ATTACKS THE GLOBE

NOVEL CORONAVIRUS - COVID-19 The beginning of the year 2020 saw the world

The MQA complied with the President’s national

experiencing an invisible enemy called the novel

lockdown announcement by suspending all physical

Coronavirus (COVID-19), a deadly virus that attacks

interaction pertaining to the services that it renders

the human respiratory system. The COVID-19

to its stakeholders. From that point, all critical

identified symptoms are fever, headache, malaise, a

engagements with the MQA were conducted via

sore throat and cough.

the use of the various technologies available to stakeholders and the MQA.

South Africa reported the first case of coronavirus on Thursday, 5 March 2020 when the National

The government regulations were communicated

Institute for Communicable Diseases confirmed that

with only essential services allowed to operate

a suspected case of COVID-19 had tested positive.

during the lockdown. The MQA as a non-essential

The patient had travelled to Italy as part of a group

service, was obliged to comply with the lockdown

of 10 people who arrived back in South Africa on 01

requirements and ceased to operate from midnight,

March 2020.

Thursday 26 March 2020 in line with the 21 day nation-wide

as

announced.

MQA

The number of COVID-19 cases has been increasing

employees that could work from home including

since 5 March 2020 and resulted in the State

executives, managers and specialists began working

President, Mr Cyril Ramaphosa, announcing the

from home as they possessed work tools to make

national lockdown that started on 26 March 2020.

this possible.

The main aim behind the lockdown was to flatten the curve of the spread of the novel coronavirus (COVID-19) and to ensure the preparedness of the South African medical service.

HELP PREVENT THE SPREAD OF COVID-19

4

lockdown

MQA NEWS • Quarter 4 • 2020


LEARNER STIPEND RELIEF FOR STAKEHOLDERS

During the initial phase of the lockdown, the Minister

that the MQA plays its part in alleviating the learners

of the Department of Higher Education, Science

from the plight of hunger and the possibility of losing

and Technology, Dr Blade Nzimande published

their accommodation due to their inability to pay

Directive 05/2020 issuing instructions to SETAs

rent as a result of not being in training during the

that the payment of stipends to learners during the

lockdown period.

nationwide lockdown should be continued in full until further notice. In response to Directive 05/2020, the MQA has implemented a stipend relief programme to benefit both learners and employers who are either implementing or participating in MQA programmes. This entails the payment of stipends to all learners currently participating in MQA funded learning programmes until further notice.

The application process is as follows: 1. The application window opened on 01 May 2020 and closes on 30 June 2020. 2. The application form is available on the MQA website at www.mqa.org.za 3. Completed

applications

and

supporting

documents can be submitted via email on the MQA Stipend Relief email address at

In a country where unemployment is rife, the

stipendrelief@mqa.org.za

learner stipends provide a livelihood for the learners by covering their tuition, study materials, accommodation and meals. It is therefore imperative

Enquiries can be addressed to the following person(s): No

Contact Person

Telephone No

Email Address

1.

Xolisa Njikelana

011 547 2600

xolisan@mqa.org.za

2.

Bafedile Raseroka

011 547 2600

bafediler@mqa.org.za

3.

Nonceba Singiswa

011 547 2600

noncebas@mqa.org.za

MQA NEWS • Quarter 4 • 2020

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THE MQA ESTABLISHES COVID-19 TASK TEAM In the wake of South Africa experiencing the pandemic of the novel coronavirus, the Mining Qualifications Authority (MQA) Acting Chief Executive Officer, (ACEO) Mr Bethuel Nemagovhani established a COVID-19 Task Team on 16 March 2020. The MQA is registered as a Sector Education and Training Authority (SETA) for the Mining and Minerals Sector in terms of the Skills Development Act (SDA) of 1998. The MQA is a State Owned Entity (SOE); as such it is critical that it aligns itself with the guidelines of the Occupational Health and Safety Act (OHS), Department of Public Service and Administration

The COVID-19 pandemic is considered an employee

(DPSA) circular no. 18 of 2020, Department of

wellness-related issue and falls within the Corporate

Employment and Labour (DEL), and be guided by

Services Unit and Risk, Monitoring and Evaluation

the Disaster Management Act, 2002 in addressing

Unit. The related activities are led by the Human

the COVID-19 pandemic.

Resources Unit with the support of all the other Departments within the organisation.

The Department of Higher Education, Science and Technology set out the required guidelines for SETAs

The MQA’s COVID-19 Task Team will assist to

to prevent the transmission and minimise the spread

identify potential risk exposures, to implement

of COVID-19 in line with the national strategies and

control measures and provide recommendations to

policies.

the Acting Chief Executive Officer (ACEO).

A SETA is expected to report on the progress of office readiness in combatting the spread of COVID-19 on a weekly basis, in accordance with the guidelines issued by the Department of Higher Education, Science and Innovation.

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MQA NEWS • Quarter 4 • 2020


AFRICAN MINING INDABA - 2020 OPTIMISING GROWTH THROUGH INVESTMENT IN THE DIGITISED MINING ECONOMY

The Honourable Minister of Mineral Resources and Energy, Mr Gwede Mantashe

MQA Representatives at the 2020 Mining Indaba

The African Mining Indaba is the world’s largest mining investment conference and the largest mining event in Africa. The event is solely dedicated to the successful capitalisation and development of mining interests in Africa. The event, often referred to as the Mining Indaba, is hosted annually at the Cape Town International Convention Centre. This year the event took place from 03 to 06 February 2020. Each day is filled with engagements from mining industry leaders. The Mining Indaba is known for uniting investors, mining companies, governments and other stakeholders from around the world to learn,

MQA Board Chairperson Mr David Msiza being interviewed by SAfm

engage and network, all towards the joint goal of advancing mining on the continent. This year’s Indaba attracted junior, mid-tier and major mining companies, investors, heads of state, African and non-African Ministers and provided a platform for connections and investment opportunities. The programme focused on forging the future direction of the African mining industry. Under the theme “Optimising Growth and Investment in the Digitised Mining Economy”, topics of discussion included green and sustainable technology, investment in African mining, resource nationalisation, climate change and youth challenges.

Deputy Minister of the Department of Trade Industry and Economic Development Ms Nomalungelo Gina at the MQA exhibition stand

MQA NEWS • Quarter 4 • 2020

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The Honourable Minister of Mineral Resources and Energy, Mr Gwede Mantashe officially opened the 2020 Investing in African Mining Indaba Event. He spoke about the job losses in the mining sector and stated that his Department has noted with concern the announcements for planned retrenchments in an industry that is the second largest contributor of job losses after the construction sector. He further indicated that stakeholders and social partners, as well as the Department, must partake in dialogues in order to find creative ways to prevent the job losses. The Minister also spoke on the global context and South Communication Manager Ms Merle Clark with a stakeholder

African

mining

performance,

legislative

and policy interventions, electricity as a driver for growth in mining, community development, turning South Africa into an explorable site and industrial development and beneficiation. Minister Mantashe expressed that the mining and energy portfolio is critical to economic growth and development. The merging of two Departments asserts their mutually reinforcing nature. This will result in a Department that is adequately efficient and responsive to the needs of the industry and the economy at large. The MQA was amongst the many exhibitors at the Mining Indaba event partnering with the Department

Communication Specialist Ms Amanda Masilo with stakeholders

of Mineral Resources and Energy (DMRE) and its associated state owned entities such as the Mine Health and Safety Council, Mintek, the Council for Geoscience, amongst others. The event

has

become a platform for the MQA to meet and engage with stakeholders within the mining sector. The MQA formed part of the South African Pavilion and used this platform to promote, amongst others, the

important

developments

that

characterise

South Africa’s mining and mineral sector while also highlighting the significance of skills development initiatives in the sector. The MQA representatives appreciated the opportunity to share some insight on all MQA projects. Communication Specialist Ms Amanda Masilo with the Honourable Minister of Mineral Resources and Energy, Mr Gwede Mantashe

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MQA NEWS • Quarter 4 • 2020


Committed to transparency through Information sharing and feedback! The MQA successfully hosted the Stakeholder

Acting Chief Executive Officer Mr Bethuel Nemagovhani giving the CEO address at the Stakeholder Engagement Forum

Engagement Forum on 13 March 2020 at the Protea Parktonian Hotel in Johannesburg, Gauteng which was attended by over 180 stakeholders. The purpose of the Stakeholder Engagement Forum was to inform and engage with all relevant stakeholders on critical issues affecting the mining sector. The MQA is a skills development partner that plays a critical role in the mining sector and as such, it is imperative to have stakeholder engagement forums that afford them an opportunity to make a contribution to its mandate. These

engagements

help

the

MQA

reach

Delegates at the Stakeholder Engagement Forum

stakeholders from around the country in order to keep them informed as well as to listen to their views. This in turn helps the MQA to solve queries raised in these engagements. The MQA also utilises these engagement forums to communicate policy changes, available opportunities, success stories, achievements and challenges. Various issues were discussed at the stakeholder engagement forum.

Ms Baitse Mokiti, Communication Administrator at the Stakeholder Engagement Forum registration

MQA NEWS • Quarter 4 • 2020

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The MQA takes note of all issues of concerns raised by delegates which included the following: •

Organisational overview

SETA landscape

Auditor-General of South Africa (AGSA) feedback

Financial performance

Operational performance

2019

Stakeholder

Satisfaction

Survey

Summary feedback •

WSP-ATR submission deadline and the new system, and

Strategic Priority Areas.

The key concern of stakeholders in attendance was the introduction of a new WSP-ATR service provider and a new submission system. The MQA has finalised all the necessary internal processes around the new WSP-ATR submission system

Stakeholder Engagement Forum

to ensure that stakeholders have a user-friendly system that will simplify the submission process. Stakeholders should, in this regard, ensure that they are included in the WSP-ATR mailing system to receive any further updates on the submission programme.

Stakeholder at the Stakeholder Engagement Forum during the question and answer session

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MQA NEWS • Quarter 4 • 2020


STAKEHOLDER SATISFACTION IS CENTRAL TO OUR BUSINESS The MQA commissioned an independent company to conduct a Stakeholder Satisfaction Survey. The 2019 Stakeholder Satisfaction Survey was deployed through various means to a required sample size of 500. A detailed report including recommendations for implementation to improve customer service both internally and externally was communicated to stakeholders at the Stakeholder Engagement Event at the Protea Parktonian Hotel in Johannesburg on 13 March 2020. This is an audit of the perceptions of internal and external stakeholders regarding the services that the MQA delivers and the effectiveness of the MQA’s efforts. The survey ultimately proposed a number of recommendations aimed at improving the stakeholder satisfaction levels, and the areas of focus included: • • • • • • •

Leveraging of teams within the MQA to break down silos; Improved and increased turnaround times; Strengthened leadership team; Increased transparency and accountability; Increased communication; Fostering cultural cohesion, and Relevant injection of critical skills.

The summary of the survey recommendation are as follows:

Increased communication management

and

stakeholder

Learning programmes

Corporate governance is an area that arose from verbatim feedback suggesting that the organisation must ensure that transparency, accountability and good governance principles be adopted throughout the organisation.

Feedback regarding SMME development, support for learners and rural areas and overall transformation initiatives can be improved. This can be done through an increase in targeted learning programmes. Further, comments were received on the overall constriction of the formalised mining industry and associated employment levels. Concerns were raised on the limited employment opportunities of learners after they complete their learning programmes. Suggestions included injecting skills that are more relevant to the changing environment (taking into consideration the impact of the Fourth Industrial Revolution). In this regard, there are two recommendations which are:

Processes and systems

Processes and systems were rated negatively by internal stakeholders, with many external stakeholders reporting on the impact of delayed administration. Processes and turnaround times should be examined to improve overall service delivery.

Aligning more closely with the changing environment in terms of the sector skills planning, and

The consideration of partnerships and other assistance programmes to connect graduates with jobs.

Greater expression of work completed should be shared with stakeholders to raise awareness within the external environment. This can be done through the various communication tools available to the MQA. Corporate governance

The MQA would like to extend its appreciation to all the stakeholders who took the time to participate in the survey. The feedback received from stakeholders will contribute to improved measures related to quality services rendered.

MQA NEWS • Quarter 4 • 2020

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ANONYMOUSLY REPORT FRAUD USING ANY OF THESE CHANNELS: 080 131 3557 086 726 1681 072 595 9139 (PCM) mqa@thehotline.co.za www.thehotline.co.za P.O. Box 21029, Valhalla, 0137 APP: www.thehotlineapp.co.za Head Office Gauteng

Regional Offices Eastern Cape King Sabatha Dalindyebo TVET College R61 Queenstown Road Cicira Village Mthatha, 5099 Tel: 087 095 0497

Mining Qualifications Authority 7 Anerley Road, Parktown Johannesburg Tel: 011 547 2600

Free State Goldfields TVET College Tosa Campus 14107 Ndaki Road Thabong, Welkom Tel: 087 095 0266

Limpopo

Mpumalanga

Sekhukhune TVET College CN

Nkangala TVET College

Phathudi Campus

Mpondozamkomo Campus

Stand No.: 2659

1 Moses Kotane Drive

Praktiseer

Ferrobank, Witbank

Tel: 087 095 0267

Tel: 013 696 8120 / 8121

North West

Northern Cape Northern Cape Rural

Old Shopping Complex

TVET College

59 Karee Street

Kathu Campus

Mooinooi

Hans Coetzee Road

Tel: 015 555 8860

Kathu, 8446 Tel: 053 723 0100

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MQA NEWS • Quarter 4 • 2020

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