J.L. Morgan
& associates
Website: www.jlmorganandassociates.com
Website to access real-time data: https://www.emedsurvey.com J. L. Morgan & Associates is a healthcare research company providing patient satisfaction and CAHPS surveys across the country. J. L. Morgan & Associates, Inc. produces real time data pertaining to patient satisfaction for our client facilities. Patient Satisfaction surveys at J. L. Morgan & Associates, Inc. are strategically
additional
surveys
The above is a list of the most commonly used survey vendors, but they are not the only companies that provide these services. Additional third-party survey companies include, but are not limited to, the following: Gallup, Quality Data Management (QDM), Data Management Associates, etc. In addition to the above, about 3% of U.S. hospitals also administer their own surveys and collect their own data.
associated with HCAHPS surveys. Patient Satisfaction survey scores can be benchmarked in their database by bed size, facility location, or the entire database. Distribution mode(s): telephone J.L. Morgan’s questions that directly pertain to Food and Nutrition Services: 1. IP: Temperature of your food (hot meals were hot & cold meals were cold) (Response options: Very Good, Good, Fair, Poor, Very Poor) 2. IP: Quantity of the food portions on your meal tray (Response options: Very Good, Good, Fair, Poor, Very Poor) 3. IP: Were your meals specially prepared because your doctor ordered a “special diet or a restricted diet”? (Response options: Yes, Patient was Infant, No, Don’t Know) 4. IP: How well were you informed about the types of foods you would be served? (Response options: Very Good, Good, Fair, Poor, Very Poor) 5. IP: Overall Quality of Food? (Response options: Very Good, Good, Fair, Poor, Very Poor) 6. IP: Courtesy of the Person Who Delivered Your Food? (Response options: Very Good, Good, Fair, Poor, Very Poor) Child HCAHPS question that Food and Nutrition Services can contribute to: Hospitals can have things like toys, books, mobiles, and games for children from newborns to teenagers. During this hospital stay, did the hospital have things available for your child that were right for your child’s age? (Response options: Yes Definitely, Yes Somewhat, No)
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