staff
engagement
Your first step will be to establish the method of measurement for determining patient satisfaction. This may be based on the third-party vendor that your facility
engagement Everyone wants to be recognized for their actions; however, we sometimes forget to tell our employees that their hard work is appreciated. With little effort on our part, saying thank you will definitely go a long way. Outside of doing what they know is best for their patients, establishing long-term goals and employee reward and recognition programs will give the associates incentive to go above and beyond each and
uses or an internal hospital survey that you may be expected to use. Secondly, Food and Nutrition leadership must ensure that the frontline associates understand the metrics you have decided to use. We recommend using your third-party survey score(s) either displayed by mean score or top box score. It is important not to overload your employees with numbers. When this happens, their willingness to understand and decipher what is really important takes a nose dive. Without staff participation and understanding, the data is irrelevant. The installation of pride and knowledge in their work’s impact is the ultimate goal. Although they are reviewing and driving patient satisfaction scores, they must understand that there are the parents and guardians behind those scores, and that every survey represents the experience that a child had while in the hospital. Talk to your associates about our children’s hospital approach to patient satisfaction. Empower the associates to use materials as needed to best connect with patients and their guests. Provide team members with cues such as: program lanyards, buttons, ID holders, masks, bibs and encourage the use of these items to engage patients. Employee satisfaction and engagement is the foundation of our department’s performance. Without employee satisfaction, there is no foundation for other programs. Be sure that you understand employee needs and as managers, react quickly to the employees’ requests so that a positive working environment is maintained.
every day.
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