Morning Star Business Report

morning star

Business Report OCTOBER 2010

Nanticoke Memorial Hospital Vascular Center providing high quality care to Sussex residents hidden treasure Magnolia Street Sewing Co. COMMUNITY SPOTLIGHT

Seaford

Business Report | October 2010

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Business Report | October 2010

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28 ON THE COVER - Dr. Marzouk joins Nanticoke Health Services as the Medical Director for The Vascular Center at Nanticoke Memorial Hospital. Photo by Steve Theis (www.theisphotography.com)

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CHAMBER NEWS

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FINANCIAL The good, the bad and the opportunities Looking past the gloomy headlines to find good investments

By JOHN RITTENHOUSE SR. COMMUNITY SPOTLIGHT Rediscover Seaford

By CAROL KINSLEY FEATURE STORY Avenues for getting your message out Make the most of your advertising dollars

By CAROL KINSLEY

Business Report | October 2010

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FINANCIAL Banking 2010: Dealing with new realities Keeping your financial house in order

By DOUG PHILLIPS HIDDEN TREASURE The Magnolia Street Sewing Company

By LYNN R. PARKS

26 COVER STORY Hospital Vascularproviding center at Nanticoke Memorial high quality care for

Susssex residents

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Business Report

from the editor

Vol. 13 No. 13

Exciting news at Morning Star

I

have decided to take a break from the critical thinking series to talk about some exciting news here at Morning Star Publications.

I will probably resume the series next month since I do have a few more topics that I think are of interest.

First off, Morning Star Publications has a new printer, not for this publication, but for the Seaford and Laurel Star newspapers, as well as the Salisbury Business Journal. The Morning Star Business Report will continue to be printed by the wonderful folks at Delmarva Printing in Salisbury. Delmarva Printing has been a pleasure to work with and they consistently deliver a high quality print job each month. I would recommend them to anyone looking for a good glossy printer.

We decided to go with Delaware Printing for our newspapers in order to increase the quality of the print job. Delaware Printing has a brand new press and is committed to making the necessary investments to ensure the highest quality print job available.

This is very important to us because we take pride in our work, and put a lot of time and effort into producing what we think are the best looking publications in the area. There is nothing worse than getting back a bad print job and seeing all of that time and effort go to waste. So far, we have been very happy with the

quality that Delmarva Printing has provided.

A secondary, but also very important part of the transition to Delmarva Printing is that the publications produced by their newspaper division, Independent Newspapers Inc., are now partners in our advertising network. Our other partners include the three premier newspapers at the beach: The Cape Gazette, The Coastal Point and Ocean City Today.

The newspaper network provides a unique opportunity for advertisers who wish to cover all of Sussex County. Each of the publications in our network are the dominant newspapers in their respective coverage areas and provide advertisers with the most penetration in a given market.

I believe that local newspapers provide a valuable service to the communities they serve. We are able to cover the local school board meetings, city councils and sporting events that the public would otherwise not hear about.

This enables our readers to be better informed when it comes time to vote in local elections.

This is a service that the larger daily papers simply are not able to provide.

This is why I think the newspaper network is such a great opportunity. It gives larger advertisers the coverage they need, while allowing each paper to do what they do best, which is cover the communities that we live and work in every day.

Daniel Richardson

PUBLISHER

Bryant Richardson A d m i n is t rat i o n

Carol Richardson E D I TO R

Daniel Richardson DESIGN

Cassie Richardson C OM P O S I T I ON

Elaine Schneider Tina Reaser SALES

Rick Cullen Sutton Joseph Joyce Birch Melissa Perdue C ONTA C T

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com Photos iphoto, stock.xchng

Focusing on the ambition and innovation that make Delaware businesses unique.

please recycle this magazine

Business Report | October 2010

chamber news

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Chamber

Phone

Key contact

Dues*

Members

Fax 539-9434

Bethany-Fenwick

539-2100 Carrie Subity

$211

800

Delmar

846-3336

Diane Johnson

$60

76

Georgetown

856-1544

Karen Duffield

$150

460

856-1577

Laurel

875-9319

Cindy Piazza

$125

125

875-4660

Lewes

645-8073

Betsy Reamer

$195

432

645-8412

Milford

422-3344

Jo Schmeiser

$165

250

422-7503

Millsboro

934-6777

Fran Bruce

$150

260

934-6065

Milton

684-1101

Georgia Dalzell

$125

96

Rehoboth-Dewey

227-2233 Carol Everhart

$195

1303

227-8351

Seaford

629-9690

Paula Gunson

$125

340

629-0281

734-7513

Judy Diogo

$200

868

678-0189

Delaware State

655-7221

Bill Stephano

2800

654-0691

Central Delaware

$299

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Cake Break

The Rehoboth Beach-Dewey Beach Chamber of Commerce recently held a ribbon cutting ceremony for Cake Break located at 7 South First Street in downtown Rehoboth Beach. Cake Break offers a variety of gourmet cupcakes, breakfast cupcakes, muffins, cinnamon rolls and surf bagels. Vegan, nut free, and gluten free options are also available along with smoothies, organic coffee, iced coffee and espresso. From left are Katie Handy, Sign*A*Rama; Marty Barrett, PNC Bank; Philip Katz, owner of Cake Break; Debbie Katz, owner of Cake Break; and Bobbi Engel, Sussex Tree. For more information, visit www.cakebreakrehoboth.com or call 260-9264.

Business Report | October 2010

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Cat Hotel

The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for Cat Hotel located at 34697 Jiffy Way in Lewes.

Cat Hotel offers luxury boarding and grooming services exclusively for cats. From left are Ed Martin, Ad Boat/Arena’s Signs; Blyth McManus, Aerie Design; Christina Jannuzio, Cat Hotel; Dr. Jane Weiss, owner of Cat Hotel; Kristie Hazel, Cat Hotel; Bobbi Engel, Sussex Tree; and Bridget Mayer, International Flag Supply. For more information, visit www.cathotelrb.com or call 645-2287.

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Business Report | October 2010

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DelMarVa Board Sport Adventures

The Rehoboth Beach-Dewey Beach Chamber of Commerce recently held a ribbon cutting ceremony for DelMarVa Board Sport Adventures, the Peninsula’s only full service Stand Up Paddle Board and Windsurfing company. Owned by George and Janis Markopoulos, DelMarVa Board Sports offers a full array of Stand Up Paddling and Windsurfing services, such as hourly, daily, weekend and weekly rentals, eco-tours, sales and lessons. The Milford based company is mobile and able to accommodate clients in any location. For more information, visit www.delmarvaboardsportadventures.com or call 301-651-0542 or 301-717-1228. From left are Scott Thomas, Southern Delaware Tourism, Carol Everhart, President/CEO of RBDBCC; George Markopoulos, DelMarVa Board Sport; Janis Markopoulos, DelMarVa Board Sport; Marty Barrett, PNC Bank; and Pete Schwartzkopf, State Representative District 14.

The Chef’s Pantry

The Bethany-Fenwick Area Chamber of Commerce recently joined The Chef’s Pantry to celebrate their grand opening with a ribbon cutting ceremony.

Friends, employees, Chamber staff and ambassadors joined Aaron Doyle (with scissors) to celebrate. The Chef’s Pantry is located at 761 Garfield Pkwy., Bethany Beach and is a premium delicatessen featuring Boar’s Head products. For more information, call 829-8496.

Business Report | October 2010

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Geeks on Call

The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for Geeks on Call, which offers on-site computer repair for your home or office. Industry certified technicians are locally available in select locations in Delaware and Maryland daily. From left are Marty Barrett, PNC Bank; Bobbi Engel, Sussex Tree; Bridget Mayer, International Flag Supply; David Woodward, Geeks On Call; John Ghabra, Geeks On Call/ The Lap Top Shop; Bob Crabb, Geeks On Call; Tim Google, Geeks On Call; Marty Lynch, Geeks On Call; Blyth McManus, Aerie Design; and Katie Handy, Sign*A*Rama. Call 1-800-905-4335 for a free, no-obligation computer system/network analysis. For more information, visit www.geeksoncall.com.

Orhelein Photography

The Bethany-Fenwick Area Chamber of Commerce recently joined Orhelein Photography located at 61 Atlantic Ave., Ocean View, for a ribbon cutting ceremony. From left are Hope Orhelein; Barbara Keyser; Representative Gerald Hocker; Jeff Evans; Helen Barnaba; Donna Duffy; Pat Howes; Arlene Hauck; Brenda Richards; Marilyn Panagopoulos; Diane Deforrest; owner, Michael Orhelein (with scissors); Nancy Hoeflich and Kathy Castrovillo. Orhelein Photography is a destination for portrait photography, gifts and wall dĂŠcor art. For more information, call 539-0102 or visit www.opbeach.com.

Business Report | October 2010

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From left are Capt. Tim Ferry, Fenwick Island; awardee Colin Madden, Fenwick Island; Capt. Joe Donnelly, Bethany Beach; awardee, Matt Farlow, Bethany Beach; Capt. Ben Chandlee , South Bethany; awardee William “Rocky” Weeks, South Bethany; Capt. Dave Griffin, Sea Colony; awardee Steve Deakyne, Sea Colony; Brian Newson, North Bethany; Capt. Steve O’Boyle, North Bethany; awardee Richard Coning Delaware Seashore State Park; Capt., Kris Knutsen, Delaware Seashore State Parks.

Chamber honors lifeguards, presents donations The Bethany-Fenwick Area Chamber of Commerce recently recognized six outstanding members of local beach patrols on the bandstand in downtown Bethany Beach.

The chamber presents annual Lifeguard Awards honoring outstanding men and women from Bethany Beach, Delaware Seashore State Parks, Fenwick Island, Sea Colony, South Bethany and North Bethany Beach for their dedication to keeping local beaches safe. The award winners are chosen by their peers or captains each year.

The 2010 awardees include: Matt Farlow, Bethany Beach Patrol; William Weeks, South Bethany Beach Patrol; Richard Coning of Delaware Seashore State Parks; Steve Deakyne, Sea Colony Beach Patrol; Colin Madden, Fenwick Island Beach Patrol; Brian Newson, North Bethany Beach Patrol. The chamber also presented checks for $500 to the towns of Bethany Beach, Fenwick Island and South Bethany to help fund lifeguard service on the weekends after Labor Day. This is the seventeenth year the Chamber has supported this program.

Business Report | October 2010

From left are Mayor Tony McClenny, Bethany Beach; ViceMayor Todd Smallwood, Fenwick Island and Mayor Jay Headman, South Bethany.

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Main Street window restoration project continues Rehoboth Beach Main Street is a nonprofit organization devoted to keeping Downtown Rehoboth Beach economically vibrant and looking great. Along with presenting events to bring shoppers, diners and visitors downtown to spend money in our local economy and providing economic programs to support independent businesses, RBMS encourages businesses to have a preservation ethic, a sense of history, and renovation/restoration programs to enhance downtown buildings, signage and streetscapes.

The downtown organization’s recent revitalization efforts focus on empty storefront windows.

Most recently, efforts have continued at Taylor Amalfi’s organic salon, spa and café called “Shockt” (coming soon) at 239 Rehoboth Ave., where a vintage image of 1950’s women on the beach in Rehoboth and a window painting on the door are now displayed. Rehoboth Beach Museum Director Nancy Alexander suggested putting an image from a vintage postcard to highlight the museum’s collection. An image of women

Rehoboth Beach Main Street teams with business owner Taylor Amalfi, the Rehoboth Beach Museum and artist Chad Tylecki to continue revitalizing storefronts in Downtown Rehoboth Beach, Delaware.

on the beach in downtown Rehoboth Beach during the 1950’s compliments the concept of the upcoming salon. Artist Chad Tylecki added to the project by painting on the glass of the building’s front door. The image includes a “coming soon!” message to notify the public of the upcoming organic salon, spa and café. RBMS Executive Director Jenny Barger comments, “The intention of these projects is not only to bring beauty to empty windows, but to attract potential leasers to available properties, notify the public of

upcoming businesses and encourage artistic expression in the community.”

Property owners and realtors with empty storefronts in Downtown Rehoboth Beach are asked to consider continuing the window restoration project by contacting Rehoboth Beach Main Street at 227-2772 to learn about the various venues to partner with local artists and to utilize local resources such as the Rehoboth Beach Museum. Visit www.downtownrehoboth.com for more information on Rehoboth Beach Main Street.

34th Annual Sidewalk Sale The Rehoboth Beach-Dewey Beach Chamber of Commerce announces their 34th Annual Fall Sidewalk Sale.

The sale begins Friday, Oct. 1 and ends Sunday, Oct. 3; 10 a.m. to 8 p.m. daily (store hours may vary). Shopping in downtown Rehoboth Beach, Dewey Beach and Route One has never offered more merchandise at bargain prices. For more information, contact the Chamber at 227-2233 or 800-4411329.

Business Report | October 2010

12 Response Computer Group

The Chamber of Commerce for Greater Milford recently celebrated the grand opening of the new location of Response Computer Group. RCG has been in business for 22 years in north Milford and recently moved to their new facility located on Airport Road, Independence Commons, Milford. Response Computer Group provides hardware and software needs for home and business including email/web hosting, local and wide area networking, open systems accounting software, setting up networks, high speed Internet router configuration and printer repair. Attending the grand opening, from left are Randy and Faith Ennis, RCG owners; Milford Mayor Ronnie Rogers; Patricia Holleger, Marvel Agency; Melody Booker, DEDO; Leroy Myers, Modern Gas Service; and Richard and Caroline Sames, The Mail Center. For more information, call 335-3400 or visit www.rcgweb.com.

Local Chamber Events

Apple Scrapple Festival, October 8 Downtown Bridgeville - starts at 4 pm www.applescrapple.com Fall Ag Festival, October 23 At the historic Gov. Ross Plantation, N. Pine St, Ext, Seaford. 10 am - 4 pm Continuous entertainment, Delaware Blue Hens, Commodities Tent, Antique tractors, lots of games and activities for kids, artisans, vendors, exhibitors, food. Fun for the entire family - to celebrate the 150th Anniversary of the Ross Mansion. For more info, call Ron Breeding at 629-3964 Sussex County Today & Tomorrow Conference, October 27 At Delaware Tech. This year’s theme is “Getting Back to Basics” and chamber members will be on the panel.

Nanticoke Tributes for Healthcare Leadership Event, October 28 6 pm at Heritage Shores Club in Bridgeville. For info call 302-629-6611 ext 8944

Business Report | October 2010

13 Lewes & Rehoboth Beach Farmers’ Markets in Top 20

Mick Fleming, president of ACCE and Carrie Subity, executive director of Bethany-Fenwick Area Chamber of Commerce.

Two of Delaware’s 14 farmers’ markets have been ranked in the Top 20, for a second year, in “America’s Favorite Farmers’ Market Contest” sponsored by the American Farmland Trust.

“Congratulations to the Historic Lewes Farmers’ Market and the Rehoboth Beach Farmers’ Market for once again placing in the Top 20 of all farmers markets in the national contest,” said Agriculture Secretary Ed Kee. Lewes placed 2nd (last year the market was 4th) in the medium-sized market category and Rehoboth placed 11th (last year the market was 20th) in that same category.

Voters had several weeks, starting in

June, to vote for their favorite market in one of three categories: small, medium and large. Markets were categorized by the number of participating vendors. A small market has 30 vendors or less; medium markets have 31 to 55 vendors; and large markets have more than 55 vendors.

More than 800 markets signed up to participate in the contest. More than 1,200 farmers’ markets across the country enrolled in this year’s contest and more than 50,000 people cast their votes in the contest.

American Farmland Trust, based in Washington, D.C., is a 30-year-old organization that seeks to preserve farm and ranch land from development and promote environmentally sound farming practices.

The Trust said it sponsored the contest to call attention to the importance of farmers who are responsible for producing “fresh, healthy and local food.”

Subity receives lifetime achievement award Carrie Subity, executive director of the Bethany-Fenwick Area Chamber of Commerce, was the recipient of the American Chamber of Commerce Executives (ACCE) Membership Development Division’s Lifetime Sales Achievement Award. Subity was one of four chamber sales professionals presented with the award in the Bronze Level, which recognizes individual achievement in memberships sold (500) throughout the sales professional’s entire chamber career.

The award was presented during ACCE’s annual convention, held in Milwaukee, Wis., Aug. 4-7.

To qualify for the Lifetime Achievement Award, the chamber membership sales professionals must be members of ACCE’s Membership Development Division Circle of Champions. The Membership Development Division Circle of Champions program is designed to connect chamber sales professionals and to inspire and recognize excellence in membership sales performance.

Business Report | October 2010

financial

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The good, the bad and the opportunities

By John F. Rittenhouse Sr.

As an investor, you often may have to digest a great deal of information, some positive and some negative. And right now, you can find both the good and the bad — but most importantly, you can find investment opportunities. Unfortunately, many people are focusing on the gloomy headlines: the possibility of a double-dip recession, European debt concerns, slowing growth in China and other factors. And when investors get jittery, they tend to flee the stock market, which leads to the declines we’ve seen in recent days. That’s the bad news. The good news is that there really is some good news out there.

Consider the following:

• Sustainable economic recovery — The economic recovery is already a year old. In fact, the economy grew by about 3 percent in the first half of this year — one of the largest turnarounds in 50 years. We’re now entering a more sustainable recovery pace. And although there may be some bumps in the road, there’s probably little chance of a double-dip recession, an event that, historically, is quite rare.

• Low inflation, interest rates — Inflation is currently running at a manageable 2 percent per year, while interest rates remain at near all-time lows. The ability to borrow inexpensively during periods of low inflation historically leads to stronger economic demand.

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• Strong corporate earnings — Following the end of the recession, corporate profits have improved dramatically — and companies are using their strong profits and growing cash balances to boost their dividends. This is also good news, because companies typically don’t raise dividends unless they’re somewhat confident about the future.

• Stocks priced favorably — Many quality stocks are attractively valued today, based on their price-to-earnings ratio, or P/E. Typically, the lower the P/E, the better the value. Currently, the P/E of the stocks in the Standard & Poors 500 is about 12; over the past 22 years, the average P/E was 18.5.

• Historical precedent — The past decade has not been a good one for stocks. But during the past 80 years, whenever stocks have done poorly over a decade (average annualized 10-year returns of less than 4 percent), the returns over the next 10 years have been strong (annualized average returns of 12.5 percent per year). While past performance can’t guarantee future results, history is still on the side of the optimistic investor.

Given these factors, what should you do now? For starters, don’t panic.

Don’t rush into ultra-conservative investments because you’re worried about stock market declines; with today’s low interest rates, these vehicles may not help you much in achieving your long-term financial goals.

Instead, balance your portfolio with an appropriate mix of short-term investments, such as cash and certificates of deposit (CDs), and long-term investments, such as stocks and bonds. Your ideal balance should be based on your individual risk tolerance, time horizon and specific objectives. And as you balance your portfolio, look for the best opportunities available today. It takes discipline and confidence to ignore the “bad news” of today and invest for tomorrow. But in the long run, it’s worth the effort.

About the author John F. Rittenhouse Sr. is a financial advisor for Edward Jones, Seaford. This article was written by Edward Jones for use by your local Edward Jones financial advisor.

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Professor receives Order of the First State Surrounded by Senator Ted Kaufman, Attorney General Beau Biden, friends and family, Governor Jack Markell awarded the Order of the First State to Dr. Scott Mackler, recognizing his tremendous determination and contributions. Dr. Mackler continues to teach and conduct research a decade after being diagnosed with Amyotrophic Lateral Sclerosis (ALS or Lou Gehrig’s disease).

Dr. Mackler is a professor at the University of Pennsylvania’s School of Medicine, working with students to investigate the molecular mechanisms underlying cocaine addiction.

“He continues to be very productive in his research field,” said Dr. Charles O'Brien, Dr. Mackler’s longtime friend and colleague. “Understanding the basic molecular mechanisms of addiction or other problems is the Holy Grail of modern medicine. We’re always trying to get down to the molecular level so we can develop medications. Scott not only made extremely important advances in this very early on, but he has continued to do so.”

Eleven years ago, Dr. Mackler founded the Scott A. Mackler, M.D., Ph.D. Assistive Technology Program, the only organization nationwide to provide expensive communication equipment to ALS patients to improve their quality of life. To date, the program has raised $1.1 million, and because of it, no patient in the region has gone without such critical technology for want of money.

“Communication isn’t considered essential and it’s not covered by any insurance company. Scott wanted to do something for patients,” said Dr. Linda Snyder-Mackler, Dr. Mackler’s wife of 29 years and a professor in the Department of Physical Therapy at the University of Delaware.

The 11th Annual Scott Mackler 5k run/ walk will be held in Newark on Oct. 31. The run is hosted by Temple Beth El and funds raised will benefit the ALS Association of Greater Philadelphia.

With Dr. Scott Mackler (front) are Governor Jack Markell, Dr. Linda Snyder-Mackler, Noah SnyderMackler and Alexander Snyder-Mackler. Photo courtesy of Brad Glazier.

Make My Day Event Planning acquires Ann Bateman Ltd. Ann Bateman, the owner of Ann Bateman, Ltd. in downtown Rehoboth Beach, knew exactly who to contact when she decided to sell her stationery and invitation business of 13 years. Her first and only call was to Leanne Silicato and Casey Kieffer of Make My Day Event Planning of Rehoboth.

"I couldn't think of two better women to carry on the tradition of quality invitations and customer service in our community,” said Bateman. "It just seemed to be the perfect addition to their already successful event planning business."

Silicato and Kieffer finalized the purchase of the stationery and invitation division of Ann Bateman, Ltd. this summer.

With the acquisition, they added a variety of lines to their retail store on Rehoboth

Ann Bateman (center) with Leanne Silicato and Casey Kieffer, owners of Make My Day Event Planning.

Avenue.

“The acquisition makes us a one-stopshop for planning events of all sizes and we look forward to working hard to live up to the positive reputation that Ann has as the go-to local stationer,” said Silicato.

For more information or to schedule an appointment, contact Make My Day Event Planning & More at 227-7111 or visit www. makemydayevents.net.

Business Report | October 2010

community spotlight

16

Seaford

By Carol Kinsley Photo by Daniel Richardson Business Report | October 2010

O

nce "Nylon Capital of the World," Seaford, Del., today is a thriving town of diverse opportunities with 7,260 residents in 2008.

Located midway between the ocean and the Chesapeake Bay, Seaford was ranked 28th in the "Best 100 Small Towns in America" in 1995. The city completed a $1.5 million face-lift for the downtown area in 2000 and broke ground in 2002 for a new city hall which now sits at the corner of High and Market Streets. Over the past year considerable state and federal funding have poured into the city for the water project and lighting system in Westview as well as road work on Stein Highway, Shipley Street and Virginia Avenue.

Paula K. Gunson, executive director of the Greater Seaford Chamber of Commerce, reported that much of the growth of retail shopping has occurred along the U.S. Route 13 corridor. With the Wal Mart Shopping Center, Seaford Village Shopping Center and

17 expected now that a site has been found for the dredged materials.

The town was founded in 1726. Surveyed and plotted at the very end of the 18th century, Seaford saw its first store open in 1800; its first church — St. John's, which is still ministering to the community — as well as its first hotel opened in 1818.

One of the city's most famous residents was William Henry Harrison Ross, a Laurel native, who built a mansion and plantation on the north end of town in 1840. He was elected governor of the state in 1851.

The railroad line had come as far south as Seaford by 1856, stopping at the Nanticoke River. Rail is still used to convey commodities such as corn and soybeans from the Midwest for the poultry industry.

In 1938 DuPont purchased 340 acres just outside of Seaford where it would eventually employ more than 4,000 people as the sole producer of nylon worldwide. In 1996, with 1,400 employees, DuPont began trimming operations. Still producing nylon on a much smaller scale, the plant is now owned

the Lowes Shopping Center, and five hotels, Seaford has a bustling retail and restaurant area.

Capt. John Smith, who traveled nearly as far up the Nanticoke River as Seaford in his first exploratory voyage of the Chesapeake in 1608, might be surprised to find the river still in fairly pristine condition. According to the Nanticoke Watershed Alliance, it is one of the Chesapeake's healthiest rivers, and the most biologically diverse watershed on Delmarva. The Nanticoke River Trail which begins above the City of Seaford is part of the 3,000-mile "Captain John Smith Chesapeake National Historic Trail." Even so, the Nanticoke is used not only for recreation — there are several boat launches available — but for commercial barge transport, which accounts for more than 9,000 jobs throughout the region. Barges carry petroleum products, grain and aggregates for construction. It would take 150 tractor trailer trucks to replace a single barge. The river is in need of dredging, as it has shoaled to a depth of 8 feet in some spots. Progress is

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Business Report | October 2010

18

The Nanticoke River. Photo by Daniel Richardson

According to the Nanticoke Watershed Alliance, the Nanticoke is one of the Chesapeake’s healthiest rivers, and the most biologically diverse watershed on Delmarva

by Invista.

The Seaford Golf and Country Club, was built in 1940 by the DuPont Company exclusively for its supervisors, but was later opened to paying members. The city purchased the property in July 2010 with intent of using the golf course as public facility and the clubhouse for a senior citizens center. A $99,000 discretionary grant through the Department of Health and Human Services announced Aug. 31 will help with modifications. The swimming pool is now a community pool with memberships available.

Seaford has a relatively new industrial park, a 128-acre tract of flat land on the north side of the city, only a mile from Route 13 and close to the Ross Mansion. It is fully serviced with water, sewer, waste disposal and electricity and easily accessible by rail and truck transportation. The adjacent 150-acre Ross Business Park is a rapidly growing business hub. A new library nearby opened this year.

Nanticoke Memorial Hospital was built in 1952, the first (and still only) public hospital in western Sussex County.

Re-accredited by the Joint Commission, the hospital in the past year or so has returned to Level III Trauma Designation

Business Report | October 2010

19 with 24/7 orthopaedic and trauma surgeon coverage, reopened its dedicated pediatric unit, earned Primary Stroke Center Certification (first in Delaware), opened a vascular center and added a vascular surgeon, partnered with Peninsula Oncology and Hematology to expand cancer Services, and added Interventional cardiology services.

New physicians have opened offices in town in the areas of general surgery, gastroenterology, urology, critical care, pediatrics, and family medicine, The hospital continues to recruit physicians in other specialties not currently available in Seaford.

Agriculture is still the No. 1 industry in Delaware, and very much part of the economy in Seaford. Allen Family Foods, global exporter of poultry products, was founded in Seaford in 1919 by Charles C. and Nellie G. Allen.

Today the family-owned business is the world's 18th largest producer of chicken products, employing 3,400 people in three states. The company recently built a new feed mill on the original farm. With four other chicken companies, Delmarva's poultry industry produces more than half a billion broiler chickens, roasters and Cornish hens, at a wholesale value of more than 2 billion dollars. Local farmers grow the bulk of the 73 million bushels of corn and 25 million bushels of soybeans that those chickens consume.

Maintaining infrastructure is important to farmers as farmland is converted to housing, an impetus that has slowed in the present economy. AllBusiness.com has profiles of 57 companies in agriculture, forestry, fishing and hunting in Seaford. Taken together these companies have estimated annual sales of $15,727,000 and employ an estimated 509 people. Hoober Inc., a major equipment dealer headquartered in Pennsylvania opened its fourth location on the western end of Stein Highway, purchasing the equipment division of Tull Brothers in July 2002. A new Tractor Supply Company opened recently on Route 13.

You can see for yourself the role agriculture has played in Seaford by attending the Fall Ag Festival, part of the year-long celebration of the Ross Mansion's 150th year. A week of daily events at the library begins Oct. 16 with an auction to benefit the Historical Society. The lawn of the Ross Mansion will be filled Oct. 23 and 24 with all things agricultural from antique tractors, windmills, corn shellers and steam engines to the biggest, newest combine a farmer can buy. Bluegrass, country and gospel music will fill the air and FFA and 4-H clubs will share information on caring for barnyard animals.

Artisans will demonstrate the old ways of broom, shingle and soap making, as well as spinning and quilting. Kids and adults can explore a corn maze and there will be plenty of food and craft vendors. The festival is open from 10 a.m. to 4 p.m. both days.

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Business Report | October 2010

20

feature story

Avenues for Getting Your Message Out

By Carol Kinsley

Even in a down economy, to stay alive a business has to advertise.

According to Kantar Media, total spending on advertising in the United States this year rose 5.7 percent to $63.57 billion at the halfway point, compared to the same period last year. Television led the rebound; radio results were mixed, as were magazines.

Newspaper advertising continues a gradual decline. Online display advertising grew 5.3 percent in the first half of the year. Free standing inserts posted the second largest growth, up 7.6 percent in that period.

What's the best way to spend your advertising dollar? If you can't answer that question immediately, specifically for your company, you might consider the services of an advertising agency or marketing communications company. Working Media Group in New York promises: "We make sure your media is in the right place at the best price."

Here's advice from two agencies on Delmarva: Adstrategies Inc. and Aloysius Butler & Clark.

Greg Bojko is vice president and general manager of Adstrategies, a full-service advertising agency with world headquarters based in Easton, Md. Bojko reiterated the advice of company president Curt Van Loon: "A lot of money is wasted in advertising simply because a business person doesn't follow the rules. It's like anything else; breaking the rules comes with considerable risk. In business the risk is missed sales."

Advertising is key to businesses sustainability and growth. To help clients achieve visibility and reach their marketing goals, Adstrategies has a knowledgeable team in place to select the most efficient and effective media, to negotiate for the best rates, and to provide Nielsen and Arbitron ratings data to ensure you have accurate and unbiased information. Choices of media to convey your message include the much maligned telemarketing and more acceptable direct mail, traditional print — newspapers and magazines — and electronic media such as television, Business Report | October 2010

radio and cable. As anyone with a computer or even newer model cell phone knows, the Internet is full of online advertising opportunities. Add to that the new "social media" via text messaging, Twitter and Facebook.

If you haven't heard, Twitter lets you share messages containing up to 140 characters.

The recipient determines what messages he or she wants to receive. Businesses can use it to develop relationships with customers, partners and others who care about their company, or can monitor public messages by searching for their company name to see what people are saying about them.

Facebook is a social networking website with more than 500 million active users as

of July 2010. As of last month, an estimated one out of every 14 people in the world had a Facebook account. Users can add people as "friends" and send them messages and update their personal profiles to keep friends informed about their activities. Bojko said Adstrategies manages Facebook pages for at least two dozen companies. He added that these forms of social media were not originally intended for advertising, rather as social chat communities. But they spread a message, whether designed for that or not, and businesses use them. If you can develop a fan database, you can send a message very affordably, he said. "We help with that. We send out messages for (clients). We've got

21 copy points — items to push — but we reword the messages so they're not a blatant sales pitch. Online is where we've seen most of our growth. Some clients still get results with print ads — it depends on the demographics you're trying to reach."

For example, newspaper ads are perfect for antique shows, but won't reach the 22- to 30-year-old single female who is planning a wedding. A bridal show is more effective for reaching that audience segment. Radio is a good medium for older males; specific stations reach targeted audiences. TV programming and online advertising are even more targeted.

Billboards still work, depending on the audience you're trying to reach. All types of people drive by, Bojko noted, so billboard advertising is not as targeted, but it does get results, especially for fast food restaurants and other food products and gas stations.

"You have to be smart and efficient with your decisions," Bojko stressed. Any advertiser can use online resources by using keyword searches. "Set up a keyword list and buy the ad through Yahoo or Google," he suggested, although you might choose to have an agency handle that for you. For example, a local furniture store might use such keywords as recliner, sleep sofa or brand names such as La-Z-Boy or Sealy and define a geographic area it wants to reach, say within 40 to 60 miles. You buy ads that only reach that area. You pay per click, Bojko said. If your website pops up in a search but the user doesn't click on your ad, you don't pay. But if he or she does click, you have a potential lead.

Information is collected only if someone fills out a form. You can tell from an IP address how long that person lingered on your website and which pages were viewed, but the business cannot track down the user.

Perhaps the most recent development in advertising is in-application mobile ads; however, a study dubbed "Monetizing Downloadable Mobile Applications" by Parks Associates in Dallas showed 54 percent of adults ages 18 to 34 do not welcome ads within mobile apps. The remaining 46 percent of respondents claimed to be either indifferent to in-app ads or willing to endure such messages in free mobile apps. Word of mouth is still an effective way of getting new customers. Adstrategies, with clients in 42 states and Canada, is a show and event advertising specialist, helping grow attendance at these shows. In business since 1991, it draws in new customers mostly by word of mouth. Bojko said he doesn't have a favorite advertising medium. He chooses "whichever is most efficient and effective for a particular business," he said.

munications company in Wilmington, suggested the key to advertising success is finding a balance between online and traditional. "It depends on your audience," she said. "In many cases print is still the right vehicle."

It also depends on your message and the audience with whom you are trying to communicate. Stearns noted a surge in Facebook among baby boomers and older folks. Social media is reaching some of the older population, she said, "but depending on where they live (and their) socio-economic status, online messages may not reach them."

Audience segmentation puts people in segments and helps determine how to reach them with television, radio, print and direct mail.

For the past 35 years, businesses have depended on companies such as Nielsen Claritas for demographic and census data, marketing software and market segmentation services. This information boosts response by targeting the audience most likely to respond.

Stearns said there are websites that show "where you live" which can take you right to your street (or front door). "It's scary how accurate they are," she said. Information is collected on the kind of car you drive and even the kind of groceries you buy.

The way to sell is to identify your audience, then understand your audience. Then go to where they are, Stearns advised. "We've done things with the Delaware Department of Health for prostate cancer where we went to barber shops, where the men were. To reach moms, go online. That's where they do their research."

She added, if a radio ad isn't heard, it isn't effective. The best ad, if it doesn't reach potential customers, is not worth the money.

"Social media is really the direction people are going. People trust the opinions of others.

They want to hear experiences other people are having. Clients have had huge surges. All they need is to become part of the conversation. Bloggers are as influential as print media — it's another way of reaching an audience."

A hospital or business, for example, can have thousands of friends. It provides an opportunity to communicate with them. Still, some businesses are not ready when they dive in. "It's got to be right for you," Stearns said.

"The worst mistake is to start a web page or Facebook account and not keep up with it. It's important to update it often and keep it fresh, to give people a reason to come back."

Aloysius Butler & Clark Maria Stearns, PR director for Aloysius Butler & Clark, a full service marketing comBusiness Report | October 2010

22 Right Way Flagging and Sign benefits from SBA Recovery Act The U.S. Small Business Administration and U.S. Senator Tom Carper joined officials of Right Way Flagging and Sign Company, Wilmington Trust, the Small Business Technology Development Center and Senator Ted Kaufman’s office in Camden recently to celebrate the company’s growth and role in the economic recovery.

The SBA and Wilmington Trust partnered to finance operating costs and equipment with two SBA Patriot Express loans totaling $270,000. Financed under the American Recovery and Reinvestment Act (ARRA), the loans provided Wilmington Trust a 90 percent

government guarantee and saved the business approximately $8,700 in fees temporarily waived under the Act. “Small businesses are the backbone of our economy. It is companies like Right Way that will lead us out of this economic recession,” said Jayne Armstrong, district director of the SBA’s Delaware District Office. “The SBA is particularly honored to team with Wilmington Trust on the Patriot Express loan program to support a small business owned by an Army Reservist.”

Right Way was established in 2004 by Roger Satterfield. His wife Ann joined the business two years later. The business offers equipment rental and flagger services for traffic maintenance in Delaware, Maryland and Pennsylvania. The family-owned business has grown from three employees and three customers at the start up phase to 140 customers and 31 employees today. It anticipates sales will exceed $1 million this year. The company is known for its quality products and services and bases its success on the company motto “A cheap price is not a substitute for our client’s safety.”

“The SBA and Small Business Technology Development Center were here for us at the start of our business, and six years later they are still here helping us to become more stable in today’s difficult economic environment to position us for future growth,” said Roger Satterfield, CEO, president & owner of Right Way Flagging and Sign Company.

The SBA Patriot Express Loan Program provides financing up to $500,000 for most business purposes, including start-up, expansion, equipment purchases, working capital, inventory or business-occupied real estate purchases. Eligible small business owners include veterans, service-disabled veterans, active duty members eligible under the military’s Transition Assistance Program, Reservists and National Guard members and their current spouses, as well as widowed spouses of a service member of a veteran who died during service or of a service-connected disability.

For more information about the SBA, visit www.sba.gov or contact the SBA Delaware District Office at 573-6294.

Five inns and hotels receive Green Lodging certification ®

302-628-0767

302-934-9450

1004 W. Stein Hwy. Nylon Capital Shopping Ctr., Seaford, DE

320 W. DuPont Hwy., Ste. 2 Millsboro, DE 19966

Donald L. Short, Owner/Sales

Temporarily located at:

30 East Pine Street, Suite One

Business Report | October 2010

Four inns and a hotel have joined the Delaware Green Lodging program and received certification for implementing green hospitality practices that conserve natural resources, save money, and enhance their marketing potential as environmentally-responsible businesses.

The newly certified participants in the program are: AmericInn of Bear, AmericInn of Harrington, AmericInn of Milford, AmericInn of Rehoboth and Microtel of Dover.

To qualify for the Delaware Green Lodging program, the hotels implemented five basic green lodging practices: recycling, water conservation, optional linen service, energy conservation and a “green events” package.

DNREC’s website includes an overview of the Delaware Green Lodging program, the checklist businesses need to complete to qualify for the program and additional information.

More information about the program can be found by visiting www. dnrec.delaware.gov/p2/Pages/ GreenLodging.aspx.

AgroLab opens in Milford The Delaware Economic Development Office applauds the successful commencement of commercial analytical services at AgroLab, Delaware's only commercial soil lab.

AgroLab is an independent agricultural laboratory serving professional crop advisors, agricultural support businesses, farmers, golf courses, lawn care companies and home owners. Soil fertility analysis will be AgroLab's fundamental service followed by business growth including plant tissue analysis, water analysis and other agricultural analytical services.

These services will be marketed to businesses located throughout the Delmarva Peninsula and will have opportunities to expand to the Mid Atlantic and East Coast regions.

Professionals from DEDO provided business consulting services to William Rohrer, president of AgroLab, as he was finalizing his business strategy and site selection for his laboratory.

"The build-out of this facility in Milford fills a critical need for agriculture in Delaware,” said Alan Levin, director of DEDO. “The agriculture industry continues to fuel Delaware's economy and create both farming and scientific jobs for the state."

Clifford D. Short, Independent Agent

606 E. Market St. • Georgetown, DE 19947

(302) 856-777 SINCE 1983

CLIFFORD SHORT

INSURANCE

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Samuel F. Slabaugh, Sr. CFP

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Securities and investment advisory services offered through: H. Beck, Inc. Member FINRA, SIPC. H. Beck, Inc. is unaffiliated with EST Financial Group.

Pyramid Transport leases space Bradley Gillis, CCIM, senior advisor for Sperry Van Ness – Miller Commercial Real Estate in Salisbury, Md., announces Pyramid Transport, Inc. has leased 104,000 square feet of warehouse space from Penco Public Warehouse.

Penco Public Warehousing, which is located just off Route 13 in Seaford, provides warehousing, shipping and handling services for companies of all sizes.

Pyramid Transport, a broker for the transportation industry, moves approximately 150 loads per week to various locations across the United States.

Business Report | October 2010

financial

24

Banking 2010: Dealing with new realities

By Doug Phillips, CPA “If a company is well-run, profitable, has a positive cash flow and plenty of liquidity, there’s no reason to think they’re not going to get the financing they request,” a banker friend told me the other day.

But, he added, “they may well be asked for additional information,” and he started giving me a list: aging of accounts receivable and payables, job status reports, interim financial information, personal guarantees supported by their tax returns and a personal financial statement. If you haven’t been there yet, welcome to Banking 2010 — the toughest year I’ve seen in nearly three decades as an accountant.

The message the banks are sending to construction executives, and to any other business owners who are looking for credit, is quite simple: Don’t take anything for granted. The loans and credit extensions that used to be almost automatic are no longer a sure thing.

Operating in an economic landscape whose terrain has been altered incredibly in the last two years, businesses are looking for more help at a time when banks have become far more cautious about providing it. With federal regulators giving increased scrutiny to banks that have underperforming loan portfolios, lending officers at all banks are not only defending their existing portfolios, but also looking more carefully at requests from prospective borrowers.

For businesses, the harsh reality here is that the sins of the banking industry (not all banks, but the ones that went overboard with careless lending) are now being visited on their clients, the borrowers. Getting credit had become too easy; in the wake of the excesses, the pendulum has swung back in the other direction.

That swing has struck hard at smaller businesses, especially those that don’t have established relationships with local banks. According to the U.S. Small Business Administration, nearly 90 percent of the nation’s 26 million small businesses use some form of credit for operating costs and expansion. However, many small business owners, including construction contractors, cannot get traditional bank loans because they may not have a credit history and are forced to rely on securing home equity loans, personal loans, auto title loans and credit cards to obtain credit. For the construction industry, the credit crunch couldn’t have come at a worse time.

With fewer jobs going out for bid, contracBusiness Report | October 2010

tors must keep estimates as low as possible in order to secure new projects. Meanwhile, costs continue to rise. Although there is still little sign of inflation for the overall economy, construction is vulnerable to fluctuations in world demand for raw materials, whose prices tend to be much more volatile than consumer prices.

In April, the Associated General Contractors of America reported an annual increase of 3.9 percent for materials used in single-unit residential construction and 8.3 percent in highway and street construction materials.

“Paying more to earn less is not a sustainable business model,” says Ken Simonson, chief economist for the Associated General Contractors of America.

Given the current situation for the banking industry, the best advice I can give construction executives is to tighten up your operations and learn how to deal with the new realities.

While it’s understandable that you might complain — after all, you’ve always repaid your loans, you’ve always complied with the bank’s terms — the rules (or at least the way they’re enforced) have changed. To put things in perspective, don’t forget that before the banking and real estate bubbles burst, we enjoyed years of sustained prosperity — a period in which contractors could turn a decent profit even if they weren’t managing well. Remember, too, that the prime reason your business is successful is because you know construction; the challenge now is to understand finances as well as you understand your operations. You have to be a good manager, and you have to prove it to your bank. You’ll have to get your records in order, show the bank your need and, more importantly, your ability to repay. Since the bank will be asking for more detailed information than you’ve had to provide in the past, make this an opportunity to show how well you know your business.

Everyone in the industry knows the importance of cash-flow projections; some contractors are better than others at developing them. You want to be among the best. Not only will that help you secure financing, it will also improve your dayto-day operations.

When the bank asks what you’ve done to manage your business prudently, you will want to report that you have renegotiated your employee benefits package, that you have reduced overtime, that you have cut spending

on non-core items. The bank wants to know that it’s loaning money to someone who handles it wisely. If you’re doing the right things in managing your business, your bank is more likely to reward you with the financing you need. If your request for financing is turned down, well, it’s hard not to take that personally. But you may be a victim of changing circumstances, rather than the result of your business not having done well enough. Remember, some banks are pulling back from lending now because of mistakes made in the past. As a result, your company may no longer be a good fit for your bank’s portfolio.

Or the bank may have set a floor on its prime rate, setting it at a level above the national prime — thus increasing the cost of your borrowing.

So, if arrangements don’t work out at your bank, the realities of 2010 dictate that you take your financing request and walk across the street or drive across town. You have your choice of banks, and there may be another lender more eager to do business with you. Don’t be afraid to check out the banking competition. There may be situations where banks can offer you financing backed by the U.S. Small Business Administration. The interest rate may be a little higher — but that’s often the cost of doing business today. Also look into financing and grants offered by state economic development agencies. Options for construction companies may be limited — you’re usually looking for cash to buy supplies and equipment or meet payroll while economic development offices tend to be boosting new or expanding companies. However, if you’re adding your own warehouse or garage space, this might be the route to take to help your own business grow.

Playing by the new rules will require some adjustments, but they’re adjustments you have little choice in making. It’s clear that the recovery will be long and slow, and that the rebounds in residential, commercial and infrastructure work will occur at differing rates. Keep your financial house in order, communicate frequently with your banker and your accountant, and don’t hesitate to ask for advice.

About the author Doug Phillips is president & managing director of Horty & Horty P.A., a Delaware accounting firm with offices in Dover and Wilmington.

hidden treasure

25

Milton seamstress ready to take on new challenges

By Lynn R. Parks Looking for the perfect Halloween costume? Something’s that funny, perhaps, or scary, but that at the same time fits you to a tee?

Eve Middleton can probably help you out.

A seamstress who started making dresses for her girlfriends when she was just 6, Middleton said that she has yet to encounter the sewing challenge that she couldn’t meet.

“I haven’t had anything asked of me that I couldn’t do,” she added. That includes repairing a wet suit and making tapestry floor mats for a car.

Middleton, 51, has just opened the Magnolia Street Sewing Company in Magnolia Street Antiques in downtown Milton. The antiques store is located in the former Milton Post Office and Middleton’s shop is in the postmaster’s office.

“I have always done a lot of sewing at home,” said Middleton, who lives in Georgetown. “Everyone kept saying that I should open a shop. Then this opportunity just fell in my lap.”

Her shop fits in with the antiques business because she can repair old flags, quilts, even clothes. She also has vintage dress patterns, include Vogue patterns from the 1920s and 1930s, from which she can make

clothes. And she has the old cloth and accessories to make them look authentic.

“I have a feather collar,” she said. “I have fur collars. I have Civil War fabrics and buttons from the Civil War.” She even has a collection of old feed sacks, printed cotton in which feed companies packed their animal feed during the Depression and which homemakers used to make clothing and curtains. “If you need a quilt restored and it needs some fabric from the 1930s, I’ve got it,” she said.

But Middleton’s work is not always retro.

She can also help a person tailor a dress or suit in the most current, and flattering, design.

“Having clothes that fit comfortably and that really suit you is a real pleasure,” she said. “I can help you with finding the right colors and the right styles to be the most flattering.”

Recently, Middleton has started doing leatherwork. Her first attempt at making something with leather was a jacket and matching hat for her toy poodle. “I just wanted to see if I could do it,” she said.

Now, she does a lot of work for area motorcycle clubs whose members need repairs and additions to their leather jackets. She is also able to repair leather handbags — “You can have something repaired and it won’t cost as much as buying new, something that’s important in this economy,” she said — and has a stash of old leather that she enjoys recycling into new garments and other items.

She can do alterations, upholster a chair and stitch up a wedding gown. Her philosophy, that whatever you’re doing should be completed correctly the first time, stems from the six years that she spent in the Marine Corps, she said, and the

corps’ attention to detail when it comes to Marines’ uniforms. “I am very familiar with things being done perfectly,” she said.

As for those Halloween costumes, she has made so many poodle skirts she can’t count them. She has created a bear costume and a costume for someone who wanted to dress as the Pink Panther.

For herself, she has made an old-fashioned nurse’s uniform, which she wore with sensible shoes and stockings with seams in them. And she has duplicated Dorothy’s dress in “The Wizard of Oz” — about 10 times.

“The thing about Dorothy’s dress is, to have it right the pinafore has to be perfect,” Middleton said. “And the blouse, with puffy sleeves, also has to be perfect. I’ve seen a lot of Dorothy’s dresses that are very sloppily made.”

She is waiting for the day that someone asks her to create a uniform from the Civil War. “I really like that era and I hope that someday a Civil War re-enactor asks me to make something,” she said.

Middleton is hopeful that her shop will prove profitable. Eventually, she would like to open a dry-cleaning business in Milton, to expand even further her interaction with textiles.

“This is something I really enjoy,” she said. “It never feels like work for me. It still feels like I’m playing.”

For your information: The Magnolia Street Sewing Company in the former Milton Post Office is open Wednesday through Sunday, noon to 5 p.m.

For details, or to arrange to visit at another time, call owner Eve Middleton at 725-8352.

Business Report | October 2010

26

cover story

Vascular center at Nanticoke Memorial Hospital providing high quality care for Susssex residents

A

By JAMES DIEHL

ttracting high quality physicians to a rural area isn’t always easy, but at Nanticoke Health Services providing you access to quality health care providers is key to our mission to positively impact our communities’ quality of life through superior health service.

Many people have heard a lot about heart disease and the consequences of blockages to the blood vessels that carry blood to and from the heart. But not everyone is as familiar with vascular disease and how buildup of plaque and cholesterol can affect other areas of your Business Report | October 2010

body by reducing blood flow.

The vascular system is the system of vessels that carry your blood throughout your body, including your arms, legs, abdomen, and arteries leading to your heart or your brain.

As your blood travels away from your heart it enters smaller and smaller blood vessels caring oxygen-rich blood to your cells and returning oxygen-poor blood back to your heart. Healthy arteries are smooth and unobstructed, allowing blood to flow freely. But, as we age, the risk of vascular problems can increase because our arteries tend to thicken, get stiffer and narrow.

Vascular problems can occur anywhere in the body, including the legs and arms (conditions that include peripheral artery disease and deep vein thrombosis), the abdomen (abdominal aortic aneurysms) or the arteries leading to the heart and brain (coronary artery disease and carotid artery stenosis). Here are a few types of vascular conditions that you may want to be aware of: Peripheral Artery Disease (PAD): Your peripheral arteries carry blood away from the heart to your arms and legs. PAD happens when the peripheral arteries become too narrow or obstructed

27

limiting the blood flow to the extremities.

If untreated, PAD can cause pain or aching, difficulty walking, resting pain in the foot at night while lying in bed, and nonhealing sores or infections on the feet.

This can lead to gangrene and limb loss in its most severe form.

It can be associated with other severe serious conditions that can lead to a heart attack or stroke, and half of the people with PAD don’t experience any symptoms.

Deep Vein Thrombosis (DVT): When your blood flow slows down, blood can pool and form clots in the veins deep inside muscles. This is known as deep vein thrombosis or DVT. In half of all DVT cases patients don’t develop noticeable symptoms. If you develop symptoms they may include swelling in your legs, ankles and feet; pain in your legs, ankles and feet often starting in the calf (it can feel like cramping or a charley horse); redness and warmth over the affected area; or pain or swelling in your arms or neck. DVT can be common but can be dangerous.

Abdominal Aortic Aneurysms (AAAs): The abdominal region of the aorta delivers blood to your legs, GI tract and kidneys.

An AAA occurs when the wall of the aorta weakens to the point it begins to bulge.

If untreated, an AAA may continue to enlarge and eventually rupture. In addition to concerns about a rupture, clots may also develop within an AAA. These can be carried to other areas in the body and block circulation. Symptoms that this has occurred include a pulsing feeling the abdomen, unexplained severe pain in the abdomen or lower back, and pain discoloration or sores on the feet (this is a rare symptom).

Carotid Artery Disease (CAD) - Stroke: Your carotid arteries are two main arteries that carry blood from your heart,

up through your neck, to your brain.

Strokes occur when blood flow to the brain is obstructed. A stroke occurs when there is a lack of oxygen and other essential nutrients to the brain, damaging the brain.

Symptoms of stroke include weakness, numbness or tingling on one side of the body, sudden loss or blurred visions, inability to speak clearly, sudden dizziness or confusion, or difficulty talking or understanding what other are saying.

Varicose Veins: Varicose veins are twisted, enlarged veins near the surface of your skin due to weakened veins in your legs. Vericose veins can cause heaviness, burning, aching, tiredness and pain in your legs.

Vericose veins aren’t usually serious but can be a sign of DVT. Vericose veins often run in families.

Nanticoke Health Services is proud to welcome Dr. Farouk Marzouk, a Vascular Surgeon, completed his fellowship training in Vascular Surgery at Staten Island University Hospital in New York and his general surgery residency at New York Medical College at the Sound Shore Medical Center program at Westchester New York.

Dr. Marzouk joins Nanticoke Health Services as the Medical Director for The Vascular Center at Nanticoke Memorial Hospital. Dr. Marzouk is able to treat abdominal aortic aneurysms (endovascular and open), endovascular venous thrombectomies for acute deep vein thrombosis, and peripheral arterial disease.

Dr. Marzouk is also able to perform endovascular descending thoracic aneurysm repair, carotid artery stenting, and renal artery stenting, dialysis access with endovascular maintenance, and venous ablation and injections for varicose veins.

As always, if you need more information about any of these conditions, please talk with your primary care physician.

Are you at

risk?

Risk factors for vascular disease include: High cholesterol High Blood Pressure or Hypertension Diabetes Smoking Obesity Lack of exercise Family History Age The Vascular Center at Nanticoke Memorial Hospital offers screening services to help you if you think you may be at risk for vascular disease.

For more information about vascular disease, The Vascular Center at Nanticoke Memorial Hospital or available screenings you can call 302-629-0452 or visit us at www.nanticoke.org

Business Report | October 2010

28

health report Bayhealth Medical Group welcomes Dr. Hitchcock Bayhealth Medical Group announces the arrival of General Surgeon Eric M. Hitchcock, DO. Dr. Hitchcock comes to Bayhealth from the PinnacleHealth System in Harrisburg, Pa., where he completed his residency and served as chief resident of General Surgery. He received his medical degree from the Philadelphia College of Osteopathic Medicine, Philadelphia, Pa. Areas of special interest for Dr. Hitchcock are advanced laparoscopic Dr. Hitchcock surgery, thyroid and parathyroid surgery.

Dr. Hitchcock is a member of the American Medical Association, American Osteopathic Association, the American Thyroid Association, the American College of Osteopathic Surgeons, and the Society of American Gastrointestinal & Endoscopic Surgeons.

Dr. Randeree joins NMH

Bayhealth announces Daisy Award Winner Kathy Steindl, RN, BS, CAPA, is the latest winner of the Bayhealth – Milford Memorial Hospital DAISY Awards.

Each quarter, Bayhealth recognizes nursing team members who have demonstrated clinical excellence, compassion, and outstanding patient service. DAISY Award winners are also selected for their use of evidence-based practice, mentoring, and demonstration of the core values of nursing. Each DAISY Award winner receives a certificate, a DAISY Award pin and a unique hand-carved Shona stone sculpture entitled, "A Healer's Touch.”

“Kathy always sees everything from the patient’s point of view and she’s the ultimate patient advocate,” said Milford Memorial Hospital Day Surgery Clinical Coordinator Karen Bell, RN, BSN, CGRN. Steindl has served patients for more than 20 years at Milford Memorial. As a Day Surgery Business Report | October 2010

nurse, she prepares patients for pre-operative and post-operative care, manages pre-surgery assessment, and assists with endoscopies.

Steindl also serves as a mentor to her colleagues and is preceptor to new department members. She participates in Peer Interviews and the Peer Review Process. She serves as an officer in the local chapter of her professional organization, the American Society of PeriAnesthesia Nurses (ASPAN).

Steindl also consistently reviews her practice to identify problems and provide solutions to better serve patients. This is especially evident in her role of Department Representative on the Professional Practice Council where she reviews and revises departmental policies and procedures. In addition, she serves as president to the Day Surgery Shared Governance Council.

Nanticoke Memorial Hospital welcomes Rashida Randeree, DO, MS, BA to its active medical staff. She specializes in obstetrics and gynecology and joins Nanticoke Women’s Health Services in Seaford. Dr. Randeree is board certified in obstetrics and gynecology and is a member of the American College of Obstetrics and Gynecology and the American Medical Association. She completed her obstetrics and gynecology residency at Albany Medical Center in Dr. Randeree Albany, N.Y. Dr. Randeree also has a master’s degree in natural sciences/epidemiology, a bachelor’s degree in biology and an associate’s degree in math/science.

Bayhealth welcomes new urologist Bayhealth Medical Group and long-time Milford urologist Robert Klaus, MD, recently hosted a welcome reception to introduce new urologist David Bargnesi, MD, to the community. Dr. Bargnesi has joined Dr. Klaus’s practice at 200 Kings Highway,

29 Suite 7 in Milford. Dr. Bargnesi comes to Milford from University of Toledo College of Medicine in Toledo, Ohio, where he served as chief resident of the Urologic program. He has a special interest in minimally invasive laparoscopic procedures and the use of the da Vinci robotic surgical system. In addition to his medical training, he serves as a captain in the U.S. Army Reserve Medical Corps.

Luaces joins Delaware Hospice Delaware Hospice announces the appointment of Victor Luaces as vice president of Access and Business Development.

Victor is a senior executive with a successful track record in developing effective marketing and sales strategies. He brings to Delaware Hospice more than 30 years of sales and marketing experience with large multinational companies. Victor has developed and managed sales and marketing organizations both domestically and internationally. He is fluent in Spanish and brings valuable multi-cultural experiences.

Care Services for Milford Memorial Hospital.

Schmeck has nearly 20 years of experience as a respiratory care professional and 10 years of experience as a health care administrator.

Schmeck will manage Respiratory Care Services for Milford Memorial Hospital, and will spear-

Dr. Schmeck

head several key initiatives to improve services for respiratory care patients. Prior to her appointment at Bayhealth, Schmeck served for 10 years as executive director of Community Home Services, a home healthcare organization in Soudertown, Pa. Schmeck earned Professional Human Resource certification from Villanova University, received Registered Respiratory Therapy credentialing at the University of Chicago, and graduated with a master’s in Health Administration from Saint Joseph’s University in Philadelphia.

Dr. Olowo appointed medical director Abimbola O. Olowo, MD, hospitalist at Nanticoke Memorial Hospital, has recently been named to the position of medical director of Nanticoke Memorial Hospital’s Hospitalist Program. Dr. Olowo is responsible for organizing and overseeing medical care provided within the hospital setting. He monitors the professional performance of physicians and midlevel care providers, such as nurse practitioners, within the Hospitalist Program ensuring their competency, conducting performance appraisals, promoting professional development and managing monthly schedules.

Dr. Olowa Dr. Olowo is Board Certified in internal medicine and completed his residency at Christiana Care Health System in Newark. He earned his medical degree at Northeastern Ohio Universities College of Medicine in Rootstown, Ohio.

Schmeck joins Bayhealth Medical Center Bayhealth Medical Center is strengthening its Respiratory Care Services with the recent appointment of Diane Schmeck, RRT, MBA, PHR, as the manager of Respiratory

Call for Free Advance Directives

“Grams was always there for me.

Delaware Hospice helped me be there for her.”

“My grandmother always treated me like the most important person on earth.

So when she needed me, I wanted to care for her at home. Delaware Hospice was there for us. They gave me the strength and advice I needed, and they gave Grams the dignity and compassion she deserved.”

Delaware Hospice is dedicated to providing high quality hospice care to patients and families in their home settings or at the Delaware Hospice Center.

Let Delaware Hospice share the care.

Call 800-838-9800 or visit delawarehospice.org

Business Report | October 2010

30

business licenses

Bethany Beach Bethany Surfs Up Pizza, Surfs Up Pizza; P.O. Box 252, Bethany Beach; retailer-restaurant Grands Esprits Inc., Nathan Consulting; 136 Henlopen Dr., Bethany Beach; professional and/or personal services Bridgeville Davis, Mathew C.; 202 Walnut St., Bridgville; contractor-residential Fat Daddy’s Carryout Crabs; 18251 S. Main St., Bridgeville; retailer-restaurant Kessler, Louis V 3rd, L&E Construction; 6878 Ray Rd., Bridgeville; contractor-residential The Shop; 21594 Mill Park Dr., Bridgeville; retailer-various products Delmar Adams, Matthew C., Adams Auto Repair; 36582 Robin Hood Rd., Delmar; personal service-motor vehicle service Shree, Gayatri Inc.; 1 W State St., Delmar; tobacco products retailer Dover A Seals Management; 214 Gunning Bedford Dr., Dover; professional and/or personal services Angermeier, Cynthia; 860 Voshells Mill Star Hill Rd., Dover; professional and/or personal services Ayres, Denise, Da Cleaning Squad; 345 Kesselring Ave., Dover; professional and/or personal services-unclassified Barnes, Gregory T.; 532 Lakewood Pl., Dover; drayperson/mover Beginnings and Beyond Inc.; 402 Cowgill St., Dover; professional and/or personal services-unclassified BFSD Inc., Bare Feet Shoes; Dover Downs Shopping Center, Dover; retailerdry goods & apparel Bluewirestore LLC; 308 Regent St., Dover; retailer-catalogue & mail order house Burdeaux, William; 70 Wayne Dr., Dover; retailer-various products Byler, Joseph L. LLC; 4327 Forrest Ave., Dover; contractor-residential Chordquest Consulting Services; 205 Carnoustie Rd., Dover; professional services-counselor Coombes Construction LLC; 1121 Sorghum Mill Rd., Dover; contractorresidential Cooper Love, Anointed Touch Beauty Salon; 5091 N. Dupont Hwy., Dover; personal services-beautician Delaware Brick Company; 800 New Burton Rd., Dover; wholesaler-lumber & construction Delhotal, Daniel Blaize; Best in Tree Work; 162 Haman Dr., Dover; professionBusiness Report | October 2010

al and/or personal services-unclassified EZ Reach Products LLC; 514 Jefferic Blvd., Dover; retailer-various products Fields Fentress, Eastern Shore Irrigation LLC; Lakeshore Village, 46 Bolton Ct., Dover; contractor-residential Fiesta Grille Restaurant LLC; 1171 S. Bay Rd., Dover; retailer-restaurant Figueroa, Ralph, The Pool Doctor; 1487 S. Governors Ave., Dover; retailervarious products Gadam, Stephanie L., Helping Hands; 155 Pine Cone Dr., Dover; professional and/or personal services Harris, Antoinne, Faith and Family Laundry Center; 1022 S. Little Creek Rd., Dover; personal services-laundry operator Harry Reeves Homes Services LLC; 71 McBry Dr., Dover; professional and/or personal services Holland Robinson, Tony, Holland Entertainment Industries, Mega Star Coaching; 155 S. Bradford St., Ste. 203, Dover; professional and/or personal services Jester, Nathan Donald, Crest Home Inspection; 2846 Leipsic Rd., Dover; professional and/or personal services Lafontaine, Eric; 152 Old Forge Dr., Dover; contractor-residential Lehman, Kim, Candle Creations; 15 Huntly Cir., Dover; retailer-various products M.S. Allen Books, M.S. Allen; 117 Willis Rd., Apt. G, Dover; retailer-paper and its products Macknett’s; 409 Fox Pointe Dr., Dover; contractor-residential Murrell, Jr., Charles Monroe, Heavenly Hands Landscaping and Design; 313 MacArthur Dr., Dover; professional and/ or personal services-unclassified Native Spirit LLC; 73 Greentree Dr., #303, Dover; retailer-various products Nemcic, Heather L., The Cake Fairy; 274 Stonewater Way, Dover; retailer-food (except restaurant) Pookongnam, Aundrea L., Sugarnnspice.com; 369 Carlisle Dr., Dover; retailer-various products RND Infotech Inc.; 130 Sweetgum Dr., Dover; professional and/or personal services Roussell, Steven, Steve’s Contracting LLC; 117 Messina Hill Rd., Dover; contractor-residential Santori, Stephanie M., Sweep It Clean; 2 Atram Hall, Dover; professional and/or personal services-unclassified Sheldon L. Lambert LLC; 3 Dover Hall, Dover; contractor-residential Singletary, Debra D., Dates by Deb; 117 Thames Dr., Dover; professional and/or personal services Suds Bar Soap and Essentials; 459

Topaz Cir., Dover; retailer-various products T-Mobile Northeast LLC, T-Mobile; 1141 N. Dupont Hwy., Ste. 3, Dover; retailer-various products Wetheral, Robert S.; 323 N. State St., Dover; professional and/or personal services Wilson, Denise, Extended Options Daycare; 1262 N. Farmview Dr., Dover; professional and/or personal servicesunclassified Georgetown Cazar, Belgica, Pure Beauty Unisex; 204 N. Race St., Ste. A, Georgetown; personal services-beautician Classic Auto-Tire & Wheel; 24379 Mariner Cir., Georgetown; personal service-motor vehicle service Coastal Contractors Construction; 3 Saddlebrook Dr., Georgetown; contractor-residential D&M Maintenance LLC; 24183 Durham St., Georgetown; contractorresidential Rideau, Delphine M., Top Notch Cleaning Service; 25 Surrey Ln., Georgetown; professional and/or personal services-unclassified Truck Tech Industries Inc., Hose Pro’s; 20873 Dupont Blvd., Unit 2, Georgetown; retailer-various products Velasquez, Mayda; 311 N. Margaret St., Georgetown; professional and/or personal services-unclassified Harrington Agape Fitness LLC; 11 East St., Harrington; professional and/or personal services Meglio, Dominick, Harrington New Used Shop; 100 Fairground Rd., Harrington; retailer-various products Laurel Bennett, Kenneth H. Jr.; 3604 Waycross Rd., Laurel; contractor-residential Connor Cleaning; 11527 Sycamore Rd., Laurel; professional and/or personal services H&K Welding & Plumbing LLC; 31332 Dogwood Ln., Laurel; contractor-residential Kellam, Chaniqua L.; 31158 Shady Acres Ln., Laurel; professional and/or personal services-unclassified Little Earle A. III, Earle A. Little Estate Jewelry; 910 West St., Laurel; retailervarious products Payroll Plus & Assoc., LLC; P.O. Box 169, Laurel; professional and/or personal services Ross, Terry, Queen of Clean; 512 King St., Laurel; professional and/or per-

31 sonal services-unclassified Wright, Lynda, All of Us Thrift Store; 11508 Commercial Ln., Ste. 14D, Laurel; retailer-various products Lewes Backyard Louie’s BBQ LLC; 22603 Waterview Rd., Lewes; retailer-food (except restaurant) C&E Transportation LLC; 18787 Reese Ln., Lewes; professional and/or personal services-unclassified D&S LLC, Bike Storage America.com; 32 Lakewood Dr., Lewes; professional and/or personal services-unclassified Dinkoski, Mark, D&M Enterprises LLC; 17239 Queen Anne Way, Lewes; personal service-motor vehicle service, contractor-residential Holly Tori, Speech Services; 11 Lakeshore Dr., Lewes; professional and/ or personal services Longacre, Paul E., Longacre Construction LLC; 33441 Daisy St., Lewes; contractor-residential Pirates Inc.; 16832 Pembrooke Rd., Lewes; professional and/or personal services-unclassified Rendermill, LLC, Rendermill; 33188 W. Chesapeake St., Lewes; professional and/or personal services-unclassified Thanh Le Tam; 17601 Coastal Hwy., Unit 2, Lewes; personal services-manicurist Wiegand, Mary Patricia; 18540 Drayton Hall Rd., Unit 20B, Lewes; professional services-occupational therapist Wisely, Charles, Handyman Housecalls; Port Lewes #102, 53 Cape Henlopen Dr., Lewes; contractor-residential Milford Blessing Farms Inc.; 608 Cedarwood Ave., Milford; drayperson/mover Blooming Boutique LLC; 40-42 North Walnut St., Milford; retailer-dry goods & apparel Faulkner, Timothy L., Digital Impact Web Designs; 406A SE Front St., Milford; professional and/or personal services Frank Alberts LLC; 410 East St., Milford; contractor-residential Gaffney, Susan R., Gaffney Productions; 307 S. Walnut St., Milford; professional and/or personal services Garcia, Marcos, Power Painting; 53 Lexington Dr., Milford; contractor-residential Mace, Angel S., Inner Circle LLC; 807 N. Washington St., Milford; professional and/or personal services Mias Enterprises LLC; La Chimenea Restaurant; 929 N. Dupont Hwy., Milford; retailer-restaurant New Look Construction LCL; 17335

Isdell Rd., Milford; contractor-residential Pena, Eduardo; 505 S. Washington St., Milford; contractor-residential Pet Pleasers Pet Bakery; 4307 McColley Rd., Milford; retailer-food (except restaurant) Millsboro 7 Days Entertainment, 7 Days Wasted; 34000 Taylor Dr. N, Millsboro; personal services-entertainment agent Auto Injury & Rehab Centers LLC; 98 Rudder Rd., Unit 1, Millsboro; professional and/or personal services Crave Smart LLC; 213 Laurel Rd., Millsboro; retailer-vending machine operator Everyday Girl Inc., Everyday Girl Boutique; 28632 Dupont Blvd., Unit 4, Millsboro; retailer-dry goods & apparel Luca Inc.; 303 Main St., Millsboro; retailer-restaurant Lucky Locksmith; 30016 Irons Knoll Rd., Millsboro; professional and/or personal services Paula’s Cleaning; 35574 N Gloucester Cir., Millsboro; professional and/or personal services Rhinos Construction & Design LLC; 27196 Barkantine Dr., Millsboro; contractor-residential Saggio Management Group Inc.; 32422 Long Neck Rd., Unit 103, Millsboro; professional services-public accountant Spartan Mechanical LLC; 38481 Parker Rd., Millsboro; contractor-residential Thompson, Louise, Coastal Papercrafting; 25110 Indian Branch Rd., Millsboro; retailer-various products Tidewater Property Maintenance; 35582 Joann Dr., Millsboro; contractorresidential Unplugged and Uncorked LLC; Unplugged & Uncorked; 32487 Mariners Way, Millsboro; wholesaler-alcoholic beverages Virtuale Success Inc.; 32422 Long Neck Rd., Unit 103, Millsboro; professional and/or personal services Young, Canita, Apira Candy Store; 26564 Mount Joy Rd., Millsboro; retailerfood (except restaurant) Seaford Barbara’s Boutique LLC; 22946 Sussex Hwy., Ste. 101, Seaford; retailervarious products Horne, Charles; 10050 Fay Ave., Seaford; professional and/or personal services-unclassified HRT LLC, RE/MAX Above and Beyond; 1310 Bridgeville Hwy., Ste. A, Seaford; professional services-real estate broker

Jiang, Yuehua, Hong Kong Chinese Restaurant; 853 Norman Eskridge Hwy., Seaford; retailer-restaurant Kieffer, Lon; 10589 Wilkinson Dr., Seaford; professional and/or personal services Meredith, Rosella A., Best Pools; 26229 Bethel Concord Rd., Seaford; wholesaler-machinery equipment & supplies MYT Construction LLC; 9581 Green Way, Seaford; contractor-residential Relentless Fitness LLC, Crossfit Seaford; 630 W. Stein Hwy., Seaford; personal services-health club/spa Wilson, Richard A., Richard A. Wilson Automotive; 9651 1 Tharp Rd., Seaford; professional and/or personal services, wholesaler-transportation equipment Yost, Craig W., STS Customs LLC; 313 Hickory Ln., Seaford; retailer-various products Smyrna A Time 2 Shine; 5024 Dupont Hwy., Smyrna; professional and/or personal services Barnhart, Elizabeth Ann., Smyrna Nutrition; 62 W. Commerce St., Smyrna; retailer-various products Birthwright, Jennelle A., Greentree Counselor; 1181 Paddock Rd., Smyrna; professional services-counselor Boulden, Jason M., Dai Ding Digital; 854 Blackbird Greenspring Rd., Smyrna; contractor-residential Crossroads Ministry Consultant Sales; 231 E. North St., Smyrna; reconciliation purpose code CVC Helicopter Service; P.O. Box 624, Smyrna; professional and/or personal services Delaware Combat Sports - Smyrna; 57 Pier Head Blvd., Ste. 3, Smyrna; professional and/or personal services Dukes, Kaila R., Kaila; 1124 Wheatleys Pond Rd., Smyrna; professional and/or personal services Forewinds Garrisons Lake LLC, Garrisons Lake Golf Club; 101 W. Fairways Cir., Smyrna; professional and/ or personal services Peak Performance Roofing Service; 121 W. South St., Smyrna; contractorresidential Robinson, Eric L., Plush Designs Clothing LLC; 231 S Dupont Blvd., Smyrna; retailer-various products Spradley, Patricia A., Patricia A. Spradley Ed.D; 153 Cromwell Ct., Smyrna; professional and/or personal services

Business Report | October 2010

32

Chamber

business directory ADVERTISING

CHAMBER OF COMMERCE

Morning Star Business Report Bryant Richardson 302-629-9788 Fax 302-629-9243 msbusinessreport.com sales@mspublications.com PO Box 1000, 951 Norman Eskridge Hwy. Seaford, DE 19973

Central Delaware Chamber of Commerce Sandy Dale 302-734-7513 Fax 302-678-0189 cdcc.net director@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901

ARCHITECTS & ENGINEERS A-ES ArchiTech, LLC Eric A. Booth Thomas D. Plotts 410-543-4595 Fax 410-543-4898 aesarchitech.com ebooth@aesarchitech.com tplotts@aesarchitech.com 110 W. Church St. Salisbury, MD 21801 George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 Fax 302-628-8350 gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 George, Miles & Buhr, LLC Michelle Everngam 410-742-3115 Fax 410-548-5790 gmbnet.com meverngam@gmbnet.com 206 W. Main St. Salisbury, MD 21801 CABINETRY U. L. Harman, Inc. Delores Bowles Jeff Riddleberger 800-346-4887 302-492-3456 Fax 410-482-8879 www.ulharman.com info@ulharman.com PO Box 56, Marydel DE 19964

Business Report | October 2010

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 Fax 302-856-1577 georgetowncoc.com info@georgetowncoc.com 140 Layton Ave., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 Fax 302-645-8412 leweschamber.com inquiry@leweschamber.com P.O. Box 1, 120 Kings Hwy. Lewes, DE 19958 Greater Millsboro Chamber of Commerce Fran Bruce 302-934-6777 Fax 302-934-6065 millsborochamber.com millsboro@intercom.net P.O. Box 187, Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 707 Chestnut St. P.O. Box 61, Milton, DE 19968 Rehoboth-Dewey Chamber of Commerce Carol Everhart 302-227-6446 800-441-1329 ext. 13 Fax 302-227-8351 beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 1997

Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 Fax 302-629-0281 seafordchamber.com admin@seafordchamber.com 304A High St., Seaford, DE 19973 COMPUTERS FlexITech Eric Magill 302-537-4198 flexitechs.com ericm@flexitechs.com PO Box 874, Ocean View, DE 19970 Z-Tronix Computers & Software Alan Stolzenbach 302-628-9661 Fax 302-628-7733 ztronix@verizon.net 22876 Sussex Highway, Unit 7 Seaford, DE 19973 EDUCATION University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 Fax 302-831-3292 www.pcs.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech Owens Campus Georgetown, DE 19947 ENVIRONMENTAL Delaware Solid Waste Authority Wendy Pizzadili 302-739-5361 Fax 302-739-4287 dswa.com wlp@dswa.com 1128 S. Bradford St., PO Box 455 Dover, DE 19903

33 EMPLOYMENT Essential Staffing Inc. Best Temps of Dover Patsy Ware 302-674-4357 Fax 302-674-4878 pware@besttemporaries.com 385 W. North St., Suite A Dover, DE 19904 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 Fax 302-875-1766 bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St., Laurel, DE 19956 County Bank 9 Sussex County Locations www.CountyBankDel.com Rehoboth Beach Branch 302-226-9800 Fax 302-226-3182 19927 Shuttle Road Rehoboth Beach, DE 19971 Long Neck Branch 302-947-7300 Fax 302-947-7303 25933 School Lane, Millsboro, DE 19966 Milford Branch 302-424-2500 Fax 302-424-2265 100 East Masten Circle, Milford, DE 19963 Seaford Branch 302-628-4400 Fax 302-628-4405 632 West Stein Highway Seaford, DE 19973 Millville Branch 302-537-0900 Fax 302-537-0905 10 Old Mill Rd., Millville, DE 19967 Georgetown Branch 302-855-2000 Fax 302-855-2005 13 N. Bedford St., Georgetown, DE 19947 Laurel Branch 302-877-5000 Fax 302-877-5005 1122 S. Central Ave., Laurel, DE 19956

Lewes Branch 302-645-8880 Fax 302-645-0888 1609 Savannah Rd. Village of Five Points, Lewes, DE 19958 Milton Branch 302-684-2300 Fax 302-684-2305 140 Broadkill Rd., Milton, DE 19968 Del One 7 Statewide Locations Debbie Jewell 302-672-1492 Fax 302-739-1790 Del-One.org debbie.jewell@Del-One.org 270 Beiser Blvd., Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 Fax 302-856-2539 www.dspfcu.com scimo@dspfcu.com PO Box 800, Georgetown, DE 19947 Discover Bank Sherry Berman 302-349-4512 Fax 302-349-4578 www.myDiscoverbank.com sherryberman@discover.com P.O. Box 2003, Greenwood, DE 19950 Seaford Federal Credit Union Mary Adams 302-629-7852 Fax 302-629-9125 www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South, Seaford DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 Fax 302-629-7961 Front & King St. , Seaford, DE 19973

GRAPHIC/ WEBSITE DESIGN Farnell & Gast Insurance Joe Gast, CPCU 302-536-6031 800-966-4514 Fax 302-536-6257 www.averyhall.com Jgast@AveryHall.com 500 W. Stein Highway Seaford, DE 19973 Hamilton Associates Herb G.Quick Jocelyn K. Quick 302-629-4949 Fax 302-629-4949 www.hamiltongraphics.com hamiltongraphics@aol.com PO Box 1431, Seaford DE 19973 Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 Fax 717-898-9570 www.deandesign.com thestudio@deandesign.com 13 Water St., Lincoln DE 19960 Health Heritage At Milford Assisted Living Community Genesis HealthCare Cheryl Stover 302-422-8700 Fax 302-422-8744 www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd.

Milford, DE 19963 Nanticoke Health Services ReneĂŠ Morris 302-629-6611 Fax 302-629-2493 www.nanticoke.org morrisr@nanticoke.org 801 Middleford Rd., Seaford, DE 19973 Bayhealth Medical Center Milford Memorial Hospital Ellen Shockley 302-430-5034 Fax 302-430-5946 bayhealth.org ellen_shockley@bayhealth.org 21 W. Clarke Ave., Milford, DE 19968

Business Report | October 2010

34 INSURANCE Clifford Short Insurance Cliff Short 302-856-7773 Fax 302-856-7943 cliffshortinsurance @comcast.net 606 East Market St., Georgetown, DE 19947 Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 800-966-4514 Fax 302-536-6257 www.cfmnet.com debby@cfmnet.com 500 W. Stein Highway, Seaford, DE 19973 Liberty Mutual Insurance Chris Chagnard 302-463-5068 cell Fax 302-376-6251 104 Sleepy Hollow Dr. Ste 201 Middletown, DE 19709 Christopher.Chagnard@LibertyMutual. com www.chrischagnard.com INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 Fax 302-875-8288 www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne, Laurel, DE 19956

Lawn Tractors & Agricultural LAWN Since CARE Equipment 1979

DAVID A BANKS

25268 GOVERNOR STOCKLEY RD, GEORGETOWN DE 19947 WWW.DAVIDABANKS.COM

(302) 856-3579

lifestarambulance.com mike@ lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804 MORTGAGES The Mortgage Market of Delaware JoAnn Moore 302-422-4414 Cell 302-236-1229 Fax 302-422-4494 themortgagemarketofdelaware.com 401 S. Dupont Boulevard Milford, DE 19963 OFFICE FURNITURE AMI Business Interiors Tom Woodstok 800 830-0801 302 226-0801 archmarketing@comcast.net archmktg.com 123 Glade Circle West Rehoboth, DE 19971 PAYROLL SERVICE Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd., Lewes, DE 19958 PHOTOGRAPHY Eric Crossan Studios Eric Crossan 877-302-7821 Fax 877-302-7821 ericcrossan.com (through website) Serving All Delmarva PORTRAITS

MEDICAL TRANSPORT Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 Fax 410-860-5260

Portraits In The Sand Dave Koster 302-226-9226 Fax 302-226-8424 PortraitsInTheSand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971

REAL ESTATE Coldwell Banker Commercial Resort Realty 302-227-5000 Fax 302-227-5008 cbankercommercial.com 20814 Coastal Hwy. Rehoboth Beach, DE 19971 Long & Foster Real Estate, Inc. Ethel M. Lewis 302-227-2541 ext. 470 800-462-3224 Fax 302-227-8165 longandfosterde.com ethel.lewis@lnf.com 720 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell Fax 302-227-3804 skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy Rehoboth Beach, DE 19971 TATTOO STUDIO Ancient Art Tattoo Studio, Inc. Peggi Hurley 302-644-1864 ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1, Lewes, DE 19958 UTILITIES Artesian Water Company George Phillips 302-453-6900 302-684-2527 800-332-5114 Fax 302-453-6957 Fax 302-684-5164 artesianwater.com gphillips@artesianwater.com 664 Churchman’s Rd. Newark, DE 19702 28322 Lewes-Gtown Hwy., Milton, DE 19965

Business Report | October 2010

BCBS

‘‘

,, Affordable health coverage is within your reach with BlueIndividual.

Designed especially for people who are not part of a group health insurance plan, BlueIndividual offers a wide range of coverage and deductible options.

You choose the plan that fits you, your family and your finances. Learn more about our BlueIndividual plans at DelawareBlueAndYou.com.

Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ©2010 Blue Cross Blue Shield of Delaware

Business Report | October 2010 BCBSDE-23008 BlueInd_MSR.indd 1

2/4/10 9:55 AM

We’ve joined forces to bring nationally recognized cancer care to Seaford.

Nanticoke Memorial Hospital has partnered with Peninsula Regional’s Richard A. Henson Cancer Institute to offer high-quality cancer services in Seaford. Area cancer patients now have convenient access to a wide range of services: • A full suite of therapeutic services, including medical and radiation oncology and infusion services • Community and prevention education, plus Screening for Life • The latest diagnostic technologies • Oncology research and clinical trials • Additional support services

For more information, call 302-628-6344 or visit www.nanticoke.org.

Always Caring. Always Here.