October Business Report by Morning Star Publications

MORNING STAR

Business Report

OCTOBER 2016 COMPLIMENTARY

INSIDE: NANTICOKE HEALTH SERVICES

Business Report | October 2016

By Mike McClure

Publisher’s notes

There are very few things more important in this world than your health. And you never know how lucky you are to be healthy, until you get sick. If you skip your monthly tuneups for your car, in time your car will begin to stop running right which will lead to even bigger problems. Eventually you face the decision of paying expensive bills to keep the car running or get a new one. Our bodies don’t quite work the same way, we can’t replace them. That’s why it’s important to take steps to keep yourself healthy now, before even larger problems occur.

This month’s theme is healthcare (see cover story on page 18, theme stories begin on page 20). There are many healthcare facilities to choose from in Kent and Sussex counties, many of which are featured in this month’s Business Report. Hospitals like Bayhealth, Nanticoke and Beebe and other medical facilities such as Urology Associates of Dover, Delaware Hospice, and Nemours take pride in the care they provide their patients. Of course when you are sick or hurt you need to have some type of health insurance to cover the bills. That’s where Avery Hall comes in. The healthcare industry also provides a lot of jobs for area residents. Delaware Technical and Community

College features a bachelor’s degree for those looking to go into that field of work. So whether you are looking for help getting or staying McClure healthy or are looking into joining the workforce in the healthcare industry, this month’s edition of the Morning Star Business Report is for you. Next month’s theme is Holiday Shopping and Dining. It is the perfect opportunity to get the word out about what your business has to offer for shoppers during the Holiday season. What are you waiting for? Contact an ad rep today.

Business Report | October 2016

BEEBE HEALTHCARE

WALK-IN CARE SERVICES

Beebe Offers ! u o Y r a e N e r a C n Walk-I Whether you live, work or vacation at the beach communities in Sussex County, we have four convenient locations to serve you. New October Hours!

REHOBOTH BEACH

BOOKHAMMER OUTPATIENT CENTER AT BEEBE HEALTH CAMPUS 18941 JOHN J. WILLIAMS HWY. (RT. 24) (302) 645-3010 WALK-IN CARE* OPEN 7 DAYS A WEEK Daily, 9 a.m.–7 p.m. OUTPATIENT SERVICES Beebe Imaging Beebe Lab Express Beebe Physical Rehab Services

GEORGETOWN

21635 BIDEN AVENUE (RT. 404/18 JUST WEST OF RT. 113) (302) 856-9729 WALK-IN CARE* OPEN 7 DAYS A WEEK Daily, 9 a.m.–7 p.m. OUTPATIENT SERVICES Beebe Imaging Beebe Lab Express Beebe Physical Rehab Services

MILLVILLE

MILLSBORO

203 ATLANTIC AVE. (RT. 26) (302) 541-4175 WALK-IN CARE* OPEN 7 DAYS A WEEK Daily, 9 a.m.–7 p.m.

28538 DUPONT BLVD. (RT. 113) (302) 934-5052 WALK-IN CARE* OPEN 7 DAYS A WEEK Daily, 9 a.m.–7 p.m.

OUTPATIENT SERVICES Beebe Imaging Beebe Lab Express Beebe Physical Rehab Services

OUTPATIENT SERVICES Beebe Imaging Beebe Lab Express

*Beebe Medical Group

Since 1916

Dial 9-1-1 for emergencies. Visit Beebe’s website for more information: beebehealthcare.org

Business Report | October 2016

YEARS OF CARING

Lewes, DE • beebehealthcare.org

inside October 2016

AWARD- Burke Equipment, with locations throughout the state, was recently honored by Toro Corporation. Page 8

RIBBON CUTTING- Georgetown Chamber of Commerce holds a ribbon cuttting for Access Quality Healthcare’s opening of its second facility in Sussex County. Page 31

Features 7 - Business Digest 9 - Health 13 - Tourism Column 14 - Personnel File 15 - Financial Column 16 - Business Licenses 29 - Chamber Listings 32 - Marketing Column 34 - Business Directory

FRONT COVER- Meet one of Nanticoke Memorial Hospital’s newest providers. He’s William Doran DO, a Milford native and orthopedic surgeon. Photo by Ronald MacArthur

October Theme: Healthcare 21 - Urology Associates of Dover 20 - Nemours 22 - Bayhealth 24 - Del Tech 26 - Avery Hall 27 - Beebe 28 - Delaware Hospice

November Theme: Holiday Shopping and Dining Contact Chris Redman at (302) 629-9788 or credman@ mspublications.com.

Business Report | October 2016

dsbchamber.com 302 482-2120 Challenge You: SmallAbusinesses areTo as important to a community as the roads and infrastructure Move 20% of all the purchases of a currently town. Even do though big box business hire you at big stores many employees, small businesses as a to small businesses. whole have hired more over the last ten or more years. It The hasDelaware been disheartening lately to Small Business Chamber is proud to beall the of onlythe chamber the hear about localinsmall State of Delaware surrounding businesses who and have closed their communities to focus on businesses with doors. It’s no longer the economy to zero to one-hundred employees and the blame. It’s weather. It’s competilarger companies that purchase locally tion. It’ssmall higher expenses. There from the business owners. We are the only chamber in the world that will may be a lot of reasons behind a actually turnclosing down members. business their doors. The Delaware Small Business Chamber Unfortunately, the closings are not is a true statewide chamber with multiple only small business owners though; events every month throughout the state, several corporations have also not just larger one county. We look at ways to not onlytheir bringdoors. businesses together shuttered but also bring consumers smallbusiThe problem with theand small businesses together. nesses closing is that it is more perAs many big corporations have moved sonal. Many times we are friends out of the area or have downsized, those with some of the owners and their

former employees have been starting their employees. When a large company own small businesses and contributing closes locally, many times the upper to our local economy bringing management peoplebycan get growth transand innovation to the state. These new ferred to another location. When a and already established small businesses small business owner closes, therebyis also help stimulate economic growth providing employment opportunities to nowhere for them to go. The ripple people who may not be employable by effect can also be big. larger corporations. So, while we all shop at box stores I challenge each of you to take 10 for one reason or another I ask you percent of the purchases that you make to a look see where you can at take big box storesand or large corporate make a change. The service with a businesses and purchase from a local small business. The smaller businesses small business is usually better. The usually are offermostly better customer prices close toservice. the box Local ownership ensures that important stores but at a little higher decisions areeven made locally by people who price it is much better to shop with live in the community and who will feela local smallofbusiness. That’s what the impacts those decisions. Delaware Small Business Chamber theTheDelaware Small Business will be using this page to promote some Chamber is all about. Supporting of the local businesses that are members the local small business community. and to provide information in the future Take look at all the things that you that isauseful to readers. We suggest you buy. What can you take away from

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visit www.dsbchamber.com the our bigwebsite box stores and put in the to take advantage many servicesowners? like hands of small business our Need-a-Service, where businesses Just 20% of your purchases will and consumers can request a product or make aand huge difference. service we provide quality companies Small business owners: to help us that can help; Circles of Influence section, which shows businesses and consumers continue to be your champions and other products and services to makelarger life be out their getting the public, better; the Chamber Directory, a great companies and each other to patronresource for businesses throughout the ize you, weEvents need Listing, you to which join us. We state; or the gives offer you a lot of benefits, your business owners the opportunity to come out and meet with other dues business leaders small membership helps us and decision makers. continue to make a difference. Take As ato Delaware business or time check us out atowner dsbchamber. employee or a consumer, we would like else youthings like to com. to knowWhat how we canwould help make see us do as a chamber? Write us a better. Let us work with each of you to noteeach withother your ideas toand msbr@dsbhelp start, build maintain our businesses in Delaware and the chamber.com. surrounding areas. Bob Older We look forward to hearing DSBC President

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Business Report | October 2016

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Business Report | September 2016

BUSINESS DIGEST Atlantis Homes makes donation

Local manufactured housing retailer, Alantis Homes LLC has teamed up with Clayton Home Building Group to provide a $155,000 donation to the Hope For The Warriors®, a national nonprofit organization dedicated to restoring a sense of self, restoring the family unit, and restoring hope for veterans from all branches of the military. A check presentation was held in Bristol, Tenn., at Bristol Motor Speedway during the NASCAR® Sprint Cup race weekend. Travis Hanson, Hope For the Warriors representative, accepted the year-to-date contribution from Clayton’s Vice President of Product Development, Alan Neely.

SBA accepting 2017 nominations

The U.S. Small Business Administration is now accepting nominations for its 2017 National Small Business Week Awards, including the annual Small Business Person of the Year. Since 1963, National Small Business Week has recognized the outstanding achievements of America’s small businesses for their contributions to their local communities, and to our nation’s economy.

All nominations must be submitted no later than 3 p.m., Tuesday, Jan. 10, 2017. The dedicated website - www.sba.gov/ nsbw/awards - provides forms, criteria and guidelines for submitting a nomination.

Shopping center sold

NAI Emory Hill has announced the sale of the Back Bay Center Addition Shopping Center, Rt. 24, Millsboro. NAI Emory Hill agents Jim O’Hara Jr., Jim O’Hara III and Kevin O’Hara managed the sale of the 10,000 sqf retail center with a pad site for future development on 2.12 acres. The purchaser was Back Bay Center, LLC and the seller was TBB long Neck, LLC. Back Bay Addition is occupied by Subway, Liberty Tax and Loan till Payday.

Chamber anniversary celebration

In celebration of the Bethany-Fenwick Area Chamber of Commerce’s 40th anniversary, the chamber will hold a celebration on Wednesday, Oct. 26, at Bethany Blues in downtown Bethany. The event will begin at 7 p.m. with a buffet, live music, a tribute to the legacies of the chamber and the announcement of the 2016 Membership

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Award winners. The 2016 nominees and award categories are: Best in Business Award - Coastal Tented Events, McCabe’s Gourmet Market, One Coastal, Paragon Auto Body; Community Spirit Award - Bethany Beach Volunteer Fire Company, John Donato, Studio 26 Salon & Spa; Inspiring Business Award - Bethany Beach Ocean Suites, Carl M. Freeman Companies, Transformative Dynamics; Member of the Year Award Christine Bohner of M&T Bank, Damien Golden of iKande Advertising, Heather DeMarie of Heather Home Works; New Member of the Year - Hooked Up Restaurant, Read Aloud Delaware, The Upholstery Girl. As a thank you to key constituents in chamber history, the Founder’s Circle Reception will be held at 6 p.m. A special Lighthouse Award Presentation and Induction of the 2016 Board of Directors will take place. This event is by invitation only for past presidents, event sponsors and special guests. Space is limited, so reserve your tickets early. For more information, contact Kristie Maravalli at 302-539-2100, ext. 115 or visit www.thequietresorts.com.

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Business Report | October 2016

BUSINESS DIGEST

BURKE EQUIPMENT HONORED - Burke Equipment Company of Newark, Felton, and Delmar was awarded the President’s Elite Club Award from the Toro Corporation recently. Out of the 4,000+ Toro dealers countrywide, Burke Equipment is one of 31 dealerships to receive this prestigious award. Dealers receiving this award demonstrated a high level of commitment to delivering the best possible service and product sales knowledge.

OCTOBER 2016 CALENDAR Oct. 1-9th Annual Wings & Wheels-A Georgetown Fall Festival- 10:00 AM to 4:00 PM; Delaware Coastal Airport- 21553 Rudder Lane, Georgetown; A “Fly In” of vintage, WWII aircraft, a huge Car Show, mass US Airforce enlistment ceremony; WWII Living History & Encampments, pilot competitions and parachute jumps. FREEVisit www.wings-wheels.com or call 302-856-1544 for more information. Oct. 4-1st Tuesday- NEW SCHEDULE!-Chamber Board of Directors’ Meeting 4:00 PM; CHAMBER OFFICE- 827 East Market St. in Georgetown. Call 856-1544 for more information. Oct. 5-1st Wednesday- Chamber Economic Development Council Meeting-12:00 Noon-1:00 PM; Georgetown Wesleyan Church-Georgetown. Special Presentation: Diane Laird, State Coordinator of Downtown Delaware (DEDO). Always the most informative and strategic networking opportunity across the county. Complimentary lunch served! Oct.12-2nd Wednesday- Chamber Breakfast Meeting- 7:45 am-8:45 am-Del Tech Executive Dining Room-Student Services Bldg.-Always an informative speaker, fresh breakfast and great early morning networking! $9 per person can be paid at the door. Please RSVP to 856-1544 or karen@georgetowncoc.com Oct. 19- 3rd Wednesday- Chamber Mixer- 4:30 PM-6:30PM- HOSTED BY: Glenn R. Sweeten Jr., Financial Advisor at EDWARD JONES in Georgetown; 505 W. Market Street, Suite 145. Great networking opportunity while you enjoy ‘after hours’ refreshments! Call 302- 856-1544 for more details. Oct. 24-4th Monday-Membership Committee Meeting-8:30am-9:30am; Chamber Office; Help develop, retain and service our membership. Call Karen at 856-1544 for details. Oct. 26-4th Wednesday- Chamber Luncheon; 12:00 noon-1:00 PM; CHEER Center in Georgetown- Special Presentation: Always an informative speaker with a timely message for small business. $10 per person. RSVP by Tues., Oct. 25th to 856-1544 or email karen@georgetowncoc.com.

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Business Report | October 2016

PRIZE WINNER - Burke Equipment Co. owner, CeCe Babbitt, congratulates Erin Agnor, Newark, who was one of Burke Equipment/Kubota’s Customer Appreciation Day at the Delaware State Fair. Agnor won a Stihl MS chainsaw.

Bayhealth Foundation celebrates donors The Bayhealth Foundation rolled out the red carpet to thank Bayhealth donors at the annual Celebrating Our Donors event at Maple Dale Country Club in Dover. Twenty-five individuals, families and corporate partners were recognized for their generous gifts between $5,000 and $100,000. Many of these gifts are recognized with plaques that are on display in Bayhealth Kent General. The combined donations of those recognized accounted for a total of nearly $700,000 in support of Bayhealth. Two long-term supporters of Bayhealth – Jeff Young and Robert Schwartz – were featured speakers at the event. Schwartz said that he was happy to be in a room surrounded by people who know giving is more important than receiving. For more information on how to make a difference with your donation, call the Bayhealth Foundation at 302744-7015 or visit bayhealthfoundation. org.

HEALTH Singh joins practice

Bright Future Pediatrics in Camden has expanded its practice with the addition of Parul Singh, MD. Dr. Singh came to the U.S. in 2011 and was pre-matched at the Children’s Hospital at Monmouth Medical Singh Center in New Jersey. As a resident there, Dr. Singh worked on a research project to improve the accuracy of information on asthma action plans for effective management of pediatric asthma.

Beebe honored for stroke care

Beebe Healthcare has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The award recognizes the hospital’s commitment and success in ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence. Beebe has also met specific scientific guidelines as a Primary Stroke Center, featuring a comprehensive system for rapid diagnosis and treatment of stroke patients admitted to the emergency department.

Beebe Family Fun Festival

Beebe Healthcare will hold a Family Fun Festival, Oct. 8-9, 11 a.m. to 4 p.m., on the grounds behind the Lewes School in celebration of Beebe’s 100th Anniversary. Enjoy music and performances by Chapel Street Junction, 33 1/3, Cape High School Band, Pine Steppers Square Dancing, Sussex Tech Band, and more. Interact with live cooking demonstrations and enjoy tastings by Beebe’s Chef Miguel Cuevas and food options from eight food trucks. Free activities for kids include the Angrybird launcher area, football target games, story time, yoga, art, corn hole, face painting, and more. Tickets are $5 for adults (a 2-day wristband). Kids 12 and under are free. For more information, visit www.beebehealthcareevents.org or call 302-644-2900.

Beebe honored for heart care

Beebe Healthcare has received the Get With The Guidelines®-Heart Failure Gold Plus Quality Achievement Award for implementing specific quality improvement measures outlined by the American

Heart Association/American College of Cardiology Foundation’s secondary prevention guidelines for patients with heart failure. This marks the fifth year that Beebe has been recognized with a quality achievement award. Beebe also received the association’s Target: Heart Failure Honor Roll. Target: Heart Failure is an initiative that provides hospitals with educational tools, prevention programs and treatment guidelines designed to reduce the risk of heart failure patients ending up back in the hospital.

Fall RN Job Fair is Oct. 6

Beebe Healthcare will hold a Fall RN Job Fair on Thursday, Oct. 6, 4-6:30 p.m., in the Sunshine Café at the Main Campus, 424 Savannah Rd., Lewes. RSVP by calling 302-645-3336. Beebe is seeking experienced RNs with a minimum of two years critical or acute care experience. Full-time, qualified RNs may be eligible for sign-on bonuses for specific units. For all open positions at Beebe Healthcare, visit www.beebehealthcare.org/ career-opportunities. Apply online, by calling 302-645-3336, or via email to employment@ beebehealthcare.org.

Miller named director

Lisa Miller has been named director of respiratory & neurology services at Nanticoke Memorial Hospital. Miller began her career at Nanticoke in 2002 as a certified respiratory therapist. Miller After becoming a registered therapist, she moved into the role of charge thera-

pist. After spending several years in this role, Miller was promoted to manager of Respiratory Care. She received her associates of applied sciences in respiratory care from Delaware Technical Community College and is working toward her bachelor’s degree in health sciences at Wilmington University. A Seaford native, Miller serves on Nanticoke’s employee activity committee and auction committee. She also serves on the advisory committee for the Respiratory Care department at Delaware Tech and is a member of the American Association for Respiratory Care.

Watson named AVP

Jim Watson has been promoted to assistant vice president of support services at Nanticoke Health Services. In this position, Watson oversees biomed services, environment services, food Watson services, maintenances services, safety and security services, construction services and property management. Watson graduated from the United States Air Force Biomedical Engineering program and then joined the Delaware Air National Guard Medical division where he was in charge of facility operations. He was a participant of Operation Desert Storm as a biomed/facility equipment specialist at Malcolm Grove U.S. Air Force Medical Center. Watson was employed at Nanticoke Health Services from 1991-1995 as director/technical specialist and returned to Nanticoke in 2012 as director of facilities management with over 20 years of support services experience. Continued on page 10

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Business Report | October 2016

HEALTH

MEMORIAL GOLF OUTING - In six years, the Eleanor Soltner Memorial Golf Outing has raised over $120,000 for the Delaware Hospice Center in Milford. This year’s event took place on Aug. 3, at The Rookery North in Milford and raised $21,500. Over 70 golfers participated.

Hudson named director

Nanticoke Physician Network (NPN) announces that Lara Hudson, BSN, RN, has been named director of clinical operations.

I NS

U RAN C E S E RVI C

Business Report | October 2016

Hudson started her career at Nanticoke in 1999 as a CNA at Life Care while pursuing her RN degree. In 2001, she transferred to the Emergency Department as an ER Tech and gradu-

ated with her RN in 2003. Hudson worked in PCU and at the Georgetown Primary Care office and received her BSN from Wilmington College prior to moving into NPN administration Hudson in 2011. In administration, Hudson has served in several positions including EMR administration and manager of clinical programs. She will graduate with her master of science in management – healthcare administration from Wilmington University next June. In addition to her duties at Nanticoke, Hudson is a member of the Nanticoke Rotary.

Nanticoke named ‘Most Wired’

Nanticoke Health Services has received the Most Wired Award for a second year in a row. Technology is improving the efficiency of care delivery and creating a

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HEALTH new dynamic in patient interactions, according to results of the 18th Annual HealthCare’s Most Wired® survey by the American Hospital Association’s (AHA) Health Forum. The survey of 680 participants represents an estimated 2,146 hospitals — more than 34 percent of all hospitals in the U.S. As a Most Wired hospital, Nanticoke uses telehealth services to expand care coverage for services such as pediatric specialties and mental health services. Nanticoke uses Patient Portals to allow patients to communicate online with their providers, schedule appointments, and request prescription refills. Nanticoke also uses social media to provide information on upcoming events, classes and support groups.

Dr. Lukolic joins Nanticoke

The Nanticoke Physician Network welcomes Ismet Lukolic, MD to its active medical staff. Dr. Lukolic joins Dr. Wadi at Nanticoke Physician Network Gastroenterology & Hepatology located at 100 Rawlins Drive, Seaford. Dr. Lukolic is board eligible in internal medicine and is fluent in both English and Albanian. Dr. Lukolic received his doctor of medicine from St. George’s University School of Medicine in True Blue, Grenada. He completed his residency and fellowship in Lukolic gastroenterology at the State University of New York, Downstate Medical Center in New York City. His professional memberships include the American Medical Association, the American College of Physicians, the American Gastroenterological Association, the American College of Gastroenterology, and the Albanian American Medical Society. Dr. Lukolic is also involved in the New York City Medical Reserve Corps and acts as a volunteer medical officer to the Illyrian Society of Law Enforcement Officers, a fraternity of the NYPD.

EXCELLENCE AWARD - Delaware Lieutenant Governor Matt Denn (far left) joined Secretary of the Delaware Department of Health and Social Services Rita Landgraf (far right) in honoring Christine “Chris” Miller, who was awarded the Ability Network of Delaware Community Excellence Award on Sept. 1. Miller has worked as a direct support professional (DSP) with Autism Delaware’s adult employment program since 2014. Miller consistently exhibits dignity and respect while supporting the individuals she serves and maintains a level of tact and diplomacy that sets her apart from others.

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Business Report | October 2016

HEALTH

Health systems form statewide partnership

K OF DE

ARVA LM

THE BAN

The eBrightHealth board of managers, from left, back row: Bill Strickland, board vice chair, Bayhealth (sitting in for I.G. Burton, board chair, Bayhealth); Terry Murphy, FACHE, president and CEO, Bayhealth; The Honorable William Swain Lee, board chair, Beebe Healthcare; Jeffrey Fried, FACHE, president and CEO, Beebe Healthcare; Steven Rose, RN, MN, president and CEO, Nanticoke Health Services. Front row: Janice E. Nevin, M.D., MPH, president and CEO, Christiana Care Health System; Doneen Damon, board chair elect, Christiana Care Health System; Lynda Messick, board chair, Nanticoke.

Business Report | October 2016

T. 1 8 9 6

Four leading hospital systems in Delaware have formed a state-wide strategic partnership to increase access to health care services, improve the quality and affordability of care and offer all Delawareans an even brighter health care future through collaboration and innovation. eBrightHealth is the first-of-its-kind alliance of four health systems (consisting of six hospitals) in the First State that serve more than 935,000 Delawareans. Participants are Bayhealth, Beebe Healthcare, Christiana Care Health System and Nanticoke Health Services. eBrightHealth builds on the foundation and strengths of the state-wide Quality Partners Accountable Care Organization (ACO) Medicare Shared Saving Program which began in January. Named for Ebright Road, the highest geographic point in the state, eBrightHealth strives to achieve the pinnacle of health for Delawareans by sharing best practices and innovations to raise the quality of care. All the hospitals can report best practices examples that will be shared by the strategic partnership, improving access to the best care possible wherever Delaware residents live. Under the alliance, each of the health systems in the eBrightHealth partnership maintains its operating independence and all services. Collaboration among participating health systems can further integrate and coordinate the care delivery system with community health services and public health, implement health promotion and disease prevention programs and address health disparities so all Delawareans can lead a healthy life. “We’ll be working together on several initiatives to offer a more patient-centered, value-oriented, technology-driven and simpler model of care that builds on many of our strengths and ongoing innovations,” said Steven A. Rose, RN, MN, president and CEO of Nanticoke Health Services. Governance of eBrightHealth consists of a board of managers that includes the board chair and CEO from each participating system. The eBrightHealth chair and CEO will be a rotating position starting with Steven Rose of Nanticoke. Other governance structures are executive and development committees to review and identify initiatives.

TOURISM

Nominations open for annual tourism awards By Tina Coleman

Southern Delaware Tourism

Tourism is a $1.7 billion (and growing!) industry in Sussex County. In fact, nearly 20 percent of all jobs in the county – about 18,000 of them - are tourism related. And tourism revenue saves each Delaware household nearly $1,400 in taxes each year. This is definitely due, in large part, to our fortunate geographical location and our beautiful 5 Star beaches – but it’s also the result of a lot of initiative, creativity, planning and hard work by the many people and organizations who strive to keep up with changing travel trends and demographics and to create and provide the types of attractions, events, activities, services, and atmosphere visitors to Southern Delaware will be delighted to find when they arrive. In recognition and appreciation of this, Southern Delaware Tourism is expanding the number of nominating categories in 2016 from one to four. Area residents and businesses are

asked to nominate groups or individuals who have made significant contributions to the tourism industry in Sussex County, Delaware between Oct. 2015 and Oct. 2016. Nominations must be completed and submitted by Nov. 15, to be considered. The winners, selected by an impartial panel of judges, will be announced in December. “Tourism is a huge economic engine for Sussex County,” said Scott Thomas, executive director of Southern Delaware Tourism. “This is our way of honoring those that have gone above and beyond to contribute to the tourism industry in our area. We encourage everyone to consider who they think may be worthy recipients of these awards, and to nominate them.” The categories and criteria for each are: • Best Event - Criteria: Visitation draw, uniqueness, out-of-area promotion, helping to spotlight Sussex County as a destination. • Best New Event (for first time events held in Sussex County) - Criteria: Visitation draw, uniqueness, out-of-area promotion, helping to spotlight Sussex County as a des-

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tination. • Best Attraction - Criteria: Visitation draw, tourism economic impact to the community, group friendliness, collaboration with accommodations • Tourism Partner of the Year (Business or Organization) - Criteria: Collaboration and participation with Southern Delaware Tourism and/or Chambers of Commerce in Sussex County Past recipients of the annual award include The Freeman Stage at Bayside. Nassau Valley Vineyards, the Apple Scrapple Festival, Dogfish Head Brewery Tours, the Rehoboth Beach Film Festival, the Lewes Maritime History Trail, the Ocean to Bay Bike Tour and Eating Rehoboth Walking Food Tours. Last year’s recipient was The Sea Witch Halloween and Fiddlers’ Festival. Nomination forms and instructions for the 2016 Southern Delaware Tourism Awards can be obtained at www.visitsoutherndelaware.com/nomination, or by calling 302-856-1818.

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Business Report | October 2016

PERSONNEL FILE Allen Harim hires new leadership

CUSTOMER RELATIONSHIPS IN THE NEW ECONOMY

Allen Harim has hired several key personnel to oversee the expanded Harbeson poultry processing facility and other departments at the company. Kevin W. Gordon has been Gordon named plant manager of the newly expanded Harbeson facility. He comes to Allen Harim with more than 34 years of production management experience. He most recently worked for Pilgrim’s Pride, where he oversaw operations in DeWeese Athens, Ga. He has a degree in biology from Appalachian State University Rory DeWeese has been named

senior director of live operations and will oversee all contract growers, hatcheries, breeders and feed mills. He most recently worked at Hubbard, a feed company overseeing customers in the MidThomas Atlantic region, and has a 26-year career in a variety of live production roles at various poultry companies. He holds a bachelor of science in agriculture. Tim Thomas has been named the new director of transportation and strategic sourcing, and will be working out of Harbeson. He has over 24 years of experience in procurement in the food production industry, having spent most of his career with Pilgrim’s Pride. He has a bachelor of science in agribusiness and economics from West Texas A&M University. Tanya Grant has been hired as corporate safety and training manager

OCTOBER 26, 2016 $30 General Public $25 Chamber Member Continental Breakfast & Networking Lunch Pre-registration Required Seating is Limited

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1 Million Cups Presentations • • Panel Discussions • • Breakout Sessions •

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Business Report | October 2016

and will be based in Harbeson. Her background includes extensive experience improving the performance, productivity and safety of organizations with 2,000plus employees at Grant both the plant and corporate level in both HR and operations management roles. Previous employers include Sherwin-Williams in Beltsville, Md., Labinol Power Systems in Salisbury, Md., and Baltimore Aircoil Company in Milford. She has a masters in HR management from Lesley University, and a doctor of business administration from Wilmington University.

Walter promoted at County Bank

Tiffany Walter has been promoted from universal associate to assistant vice president and branch manager of County Bank’s Milton branch location. Walter’s seven years in banking Walter includes experience as the branch manager of Artisans Bank in Rehoboth. She is formerly a real estate agent. Born in Delmar, Walter is active with her church and in the Milton community.

Frey named CIO

Travis Frey has been named Chief Information Officer (CIO) at Dover Federal Credit Union. Frey brings over 20 years of experience within the financial industry, with 15 dedicated to Frey information technology. He has certifications in disaster recovery, Jack Henry Symitar programming, and network security.

GUEST COLUMN

Employers need to reform their healthcare benefits By Ira Kalbrosky

Kalbrosky Associates

In trying to control spending, employers often shift health costs to employees. The average annual deductible for an individual — what consumers pay before insurance kicks in — nearly doubled in the past seven years, from $584 in 2006 to $1,135 this year, according to the Kaiser Family Foundation. The annual increase, though lower than in previous years, far outpaced wage growth and overall inflation and marked the continuation of a trend that, in just a few years, has dramatically shifted healthcare costs to workers. Rising health costs for employers are often singled out as a cause for stagnant wage growth in recent years, as businesses have put money into health benefits that might otherwise have gone into bigger paychecks for their employees. There is also growing evidence that the steep rise in deductibles and other out-of-pocket expenses such as co-pays are preventing workers from benefiting from the overall slowdown in healthcare cost growth. Employers need to control health insurance costs, reduce claims exposure for their employees, and make it easier for their employees to afford to cover their families. Employers are in need of benefits reform. Some organizations have found relief through cutting edge products that will not only help with out of pocket expenses for employees, but also help the employer control their healthcare costs. One solution is the Classic 105 program from TFG (Total Financial Group). The Classic 105 is offered solely by Total Financial Group agents and partners based out of Mandeville, La. The Classic 105 is a self-funded defined benefit program designed with tax codes used by some of the largest companies in America. The program has many advantages for companies and all of their W-2 employees. Some of the key components are tax savings, control of cur-

rent or new premiums and new pay raises for most. Based on the summary of benefits, TFG offers a 75 percent reimbursement for un-reimbursed eligible medical out of pocket expenses. Here are some customer reviews: • One of the biggest financial burdens anyone can face is that of a medical nature. With rising insurance premiums, and doctor and hospital costs, it is easy to ignore medical bills, throwing your credit score into a downward spiral. With the Classic 105, we now have a way to help pay for medical services rendered, giving us peace of mind knowing that our family is always taken care of. In the past six months alone, my family has saved over $2,500 for basic medical services. -Kira Young, HR manager • Oakbrook Preparatory Schools has been participating in the Classic 105 program for over two years now.

Risk Control

Captives

We have been very pleased with the decision to implement the program to improve the benefit package to our teachers. As of November 2014 we have submitted over 25 claims just over $8,000 and TFG quickly paid out for their reimbursement accounts. If they have any questions they contact our TFG representative or call TFG customer service for assistance. I would definitely recommend the Classic 105 to other private schools or any other business. -David Foy To learn more, please contact me at 877-904-5753 or Ira@kalbroskyassociates.com About the author Kalbrosky Associates is a local service organization that specializes in cost recovery solutions that enable companies to increase cash flow, driving bottom line profit gains for their business.

Workers Compensation

lyonsinsurance.com Wilmington 302.658.5508

Rehoboth 302.227.7100

Business Report | October 2016

BUSINESS LICENSES BETHANY BEACH Carmody, Joseph; 208 Ocean View Pkwy., Bethany Beach; professional and/or personal services Vesco Co. DE LLC; 33309 Kent Ave., Bethany Beach; professional and/or personal services BRIDGEVILLE A to Z Transportation Inc.; 513 S. Cannon St., Bridgeville; professional and/or personal services TMM Construction LLC; 6125 Newton Way, Bridgeville; contractor-residential CAMDEN A&C Offices LLC; 261 E. Camden Wyoming Ave., Camden; commercial lessor Aldi Inc. (Delaware); 390 Walmart Dr., Camden; retailer-grocery supermarket DELMAR Foxwell, Wesley E., Mechanical Expert Repair; 8748 Waller Rd., Delmar; personal services-general repairperson Kari’s Kids Corner; 305 Lincoln Ave., Delmar; professional and/or personal services-unclassified RBR Homes LLC; 36392 Saint George Rd., Delmar; contractor-residential DOVER

A&C Transport LLC; 1233 McKee Rd., Apt. A, Dover; wholesaler-transportation equipment; motor vehicle dealer Affordable Outdoor Maintenance; 130 Charles Polk Rd., Dover; contractorresidential Auto Finderz Direct LLC; 1169 Walker Rd., Dover; wholesaler-any products Backyard Glass; 858 Woodcrest Dr., Dover; retailer-dry goods & apparel Barr, Michael, Silver Lake Restoration; 16 Ironwood Cir., Dover; contractor-residential Bonnie Relocation; 52 Peach Peddler Path, Dover; professional and/or personal services-unclassified Byler, Harvey, H and M Construction; 2156 Dinahs Corner Rd., Dover; contractor-residential Capture Lives; 255 Webbs Ln., Apt. D14, Dover; contractor-residential Corbitt, Ahndrenita R., Pretty Clean; 255 Webbs Ln., Apt. G22, Dover; professional and/or personal services Delaware Blue Claws Inc.; 354 Main St., Dover; wholesaler-food (except processor) 16

Business Report | October 2016

Digital Helpers Inc.; 8 The Grn, Ste. 4902, Dover; professional and/or personal services Dohman, Robin L., Robin’s Uber; 122 Davis Cir., Dover; transportation agent Dover Aid II OPCO LLC, Dover Place; 1203 Walker Rd., Dover; personal services-nursing/rest home Dover Parks Mobile Home Sales LLC; 1492 N. Little Creek Rd., Dover; motor vehicle dealer Fanmi Consulting Services LLC, First State Consulting; 1474 John Clark Rd., Dover; professional and/or personal services Hot Diggity Dogs LLC; 303 Transportation Cir., Dover; retailerrestaurant Hunterpro Group LLC; 8 The Grn, Ste. A, Dover; wholesaler-any products IPPBX; 3500 S. Dupont Hwy., Dover; wholesaler-any products Kiya’s Bright Ideas; 178 N. Dupont Hwy., Dover; professional and/or personal services Kiya’s Bright Ideas, Kiya’s Insurance & Marketing; 178 N. Dupont Hwy., Dover; sales representative Lularoe Lauren Ashley; 790 S. Halsey Rd., Dover; retailer-dry goods & apparel Manheim Remarketing Inc., Manheim Delaware; 3500 Peachtree Run Rd., Dover; wholesaler-transportation equipment Mike’s Janitorial & Yard Service, MJays; 377 Frear Dr., Dover; professional and/or personal services Mold Doctor; 755B Walker Rd., Dover; contractor-residential Mosher, Terri; 9 Richard Blvd., Dover; professional and/or personal services Nik’s Corner Store, Inc.; 5782 Forrest Ave., Dover; tobacco products retailer/ retail E911 prepaid wireless services/ retailer-petroleum products/retailer-food (except restaurant) Pleasantons Seafood Inc.; 6738 N. Dupont Hwy., Dover; wholesaler-food (except processor) Richard’s Global LLC, Angie’s Shiney Shop; 317 Samuel Paynter Dr., Dover; retailer-dry goods & apparel Rodriguez, Ariana A., Open Gallery Styles; 775 Miller Dr., Dover; wholesaler-dry goods, apparel, etc. Sanchez, Gutierrez Jose, House Repairs; 1622 Nathaniel Mitchell Rd., Dover; contractor-residential Smith, Christopher; 1206 Simms

Woods Rd., Dover; transportation agent Smith, Christopher, Dream Evince Photography; 1206 Simms Wood Rd., Dover; transient photographer Stride Transport LLC; 3847 Hazlettville Rd., Dover; drayperson/ mover Tri-Supply and Equipment Inc.; 5298 S. Dupont Hwy., Dover; lessee of tangible property/retailer-various products/ lessor of tangible personal property/ wholesaler-any products Vasquez-Lopez, Melvin, Lopez Landscaping; 90 Beechwood Ave., Dover; professional and/or personal services-unclassified Wint, Mikhail K, Artistic Minds; 132 S. Governors Blvd., Dover; professional services-psychology office GEORGETOWN Anderson, Dean P., Anderson’s General Services; 21419 Paradise Rd., Georgetown; personal services-general repairperson Carlos Handyman LLC; 334 S. Railroad Ave., Georgetown; contractor-residential Coaching Great Minds Preschool Academy; 21500 Carmean Way, Ste. 1, Georgetown; professional and/or personal services-unclassified Dehaven, Eric T., Dehaven’s Decorative Landscaping; 25326 Bethesda Rd., Georgetown; professional and/or personal services Neurology Center of South DE PA; 21635 Biden Ave., Unit 203, Georgetown; professional services-medical office Painting with Hope LLC; 17638 Dusty Rd., Georgetown; professional and/or personal services-unclassified Simpson, Jodi, Storied Restorations; 24111 Gravel Hill Rd., Georgetown; retailer-various products Smiths Used Cars Inc.; 24722 Asbury Rd., Georgetown; wholesaler-transportation equipment GREENWOOD Henry, Michele, Henry Sales and Marketing; 9464 Memory Rd., Greenwood; sales representative HARRINGTON Automotive Financial Solution; 314 Sika Dr., Harrington; professional and/or personal services Belle Transportation Services Inc.; 113 Fleming St., Harrington; taxicab/bus operator Flawless Touch; 537 McCauley Pond Rd., Harrington; personal services-car wash

McClister’s Heating & A/C; 3432 Hopkins Cemetery Rd., Harrington; contractor-residential Morehouse, April, Lularoe Fashion Consultant; 1486 Prospect Church Rd., Harrington; retailer-dry goods & apparel Real Lyfe; 305 Central Park Dr., Harrington; retailer-catalogue & mail order house Top Knotch Services; 4583 Park Brown Rd., Harrington; professional and/or personal services LAUREL JMK Construction LLC; 9921 Loblolly Ave., Laurel; contractor-residential Vapor Fever LLC; 30599 Sussex Hwy., Ste. 3, Laurel; retailer-vending machine decals LEWES Beach House Logos; 17415 Venables Dr., Lewes; advertising agency Bell, Amber R., Xcape the Weight Nutrition; 17601 Coastal Hwy., Unit 9, Lewes; personal services-health club/spa Bottle & Brew Selections LLC; 32888 Ocean Reach Dr., Lewes; wholesaler-alcoholic beverages Costello Consulting LLC; 30817 Farmview Ct., Lewes; contractor-residential Deiter, Megan A., Hair by Megan; 34428 Retz Ln., Lewes; personal servicesbeautician Lopez Home Improvements; 33223 Jolyns Way, Lewes; contractor-residential Marin, Dean C., Sunshine In-Home Care Service; 18538 Stamper Dr., Lewes; direct care worker Noble Builders & Developers LLC; 16694 Blue Marlin Ct., Lewes; residential contractor/developer Revelen Reflections LLC; 13 Brunswick Ln., Lewes; contractor-residential Rhue, Allison, Allison Veith, LPCMH; 31168 Learning Ln., Lewes; professional services-counselor Roots Salon; 361 Savannah Rd., Lewes; personal services-beautician Tomas, Andreas Baecklin; Unit 1304, 36774 Crooked Hammock Way, Lewes; sales representative Uscaigou Inc.; 16192 Coastal Hwy.,Lewes; retailer-various products MILFORD Ambient Medical Care LLC; Ambient Care Express Milford; 637 N. Dupont Hwy., Milford; professional services-medical office GD Blessing Child Care Learning; 19

SW Front St., Milford; professional and/or personal services-unclassified Healing Hope Women’s Health Boutique; 26 Goldenrod Circle, Milford; retailer-dry goods & apparel Milford Aid II Opco LLC, Milford Place; 500 S. Dupont Blvd., Milford; personal services-nursing/rest home Romano, Cheryl S., That’s Amore Weddings and Events; 21 E. Bullrush Dr., Milford; professional and/or personal services Rust, Cynthia G., Reinvented; 2789 Sandbox Rd., Milford; retailer-various products TIG Consulting LLC; 146 Wisteria Dr., Milford; professional and/or personal services MILLSBORO Bendistis, John, JB’s Painting; 26150 Granville Dr., Millsboro; contractor-residential BSC Distributors LLC; PO Box 1808, Millsboro; retailer-furrniture & fixtures Cifuentes, Julio G., JC Landscaping LLC; 29043 Cordrey Rd., Millsboro; contractor-residential Delmarva Vet to Pet; 32594 Long Spoon Way, Millsboro; professional servicesveterinarian Electic Pathway LLC; 20250 Bridgewater Rd., Millsboro; retailer-various products Jonke, Norbert, Haircraft LTD; 29 Valley Rd., Millsboro; personal services-beautician Laura Riley Consulting; 107 William Dr., Millsboro; sales representative Law Specialty Coating LLC; 34136 Colony Dr. N, Millsboro; contractor-residential Mars Drives; 26559 Driftwood Dr., Millsboro; transportation agent PLM & JAM Inc.; 32278 Bayshore Dr., Millsboro; broker Tune Your Palate; 32487 Mariners Way, Millsboro; retailer-restaurant Whaley Properties LLC; 29952 Lewis Rd., Millsboro; commercial lessor SEAFORD All About Homes LLC; 8578 Elks Rd., Seaford; contractor-residential Angie’s Super Clean LLC; 26326 Seaford Rd., Seaford; professional and/or personal services Delmarva Best Price Inc., Henderson’s Best Price Heating; 9349 Old Furnace Rd., Seaford; contractor-residential Elite Property Maintenance; 23069 Meadow Wood Ct., Unit 307, Seaford; pro-

fessional and/or personal services H&C Ventures; 25586 Business Park Unit 3, Seaford; contractor-residential Hudson, Ashley L., Ashley L. Hudson RDH; 217 Pennsylvania Ave., Seaford; professional and/or personal services LLA Installers; 13 E. 3rd St., Seaford; contractor-residential Nilan, Colin J., Earthscapes; 27355 Murrock Dr., Seaford; contractor-residential Opus Manufacturing LLC; 27213 Murrock Dr., Seaford; manufacturer-metal (primary) and fabricators Porras, Lorens, Power Construction LLC; 9 E. 4th St., Seaford; contractorresidential Rohrbaugh, Lauren, Lauren Rohrbaugh Therapy; 413 High St., Seaford; professional services-counselor Seaford Agrisoil LLC; 28338 Enviro Way, Seaford; wholesaler-any products Smiths Cafe Inc.; 22939 Sussex Hwy., Seaford; retailer-restaurant Vasquez Construction LLC; 408 N. Market St., Seaford; contractor-residential SMYRNA Airzip; 285 W. Pembrooke Dr., Smyrna; taxicab/bus operator ATD Contracting; 93 N. Fairfield Dr., Smyrna; contractor-residential Charstel Company LLC; 61 Bluegrass Blvd., Smyrna; drayperson/mover Cobalt Manor; 47 E. Commerce St., Smyrna; professional and/or personal services-unclassified D1RTT; 13 S. Market St., Ste. 208, Smyrna; wholesaler-any products Future Leaders; 906 Boxwood Dr., Smyrna; professional and/or personal services-unclassified Magic of Learning Academy; 119 W. Clarendon Dr., Smyrna; professional and/or personal services Pepper, Eric M., Double D’s; 328 W. Mount Vernon St., Smyrna; retailer-various products Property Maintenance Management; 3807 Wheatleys Pond Rd., Smyrna; contractor-residential Quality Hardscapes & Tile; 830 Hillyard Rd., Smyrna; contractor-residential Qureshi, Shams U, Fast Transports LLC; 95 Durham Ln., Smyrna; drayperson/mover Tractor Supply Company; 1300 S. Dupont Blvd., Smyrna; retail E911 prepaid wireless services; retailer-farm machinery dealer; motor vehicle dealer; retailer-various products

Business Report | October 2016

COVER STORY

Nanticoke Health Services: Serving the Community for 65 Years and Growing! By Steven Rose, RN, MN, Preseident/CEO of Nanticoke Health Services

On Nov. 11, we will celebrate the 65th anniversary of the dedication of Nanticoke Memorial Hospital. On January 28, 2017 we will celebrate the 65th anniversary of the first patient admitted to Nanticoke. As we look back, I cannot help but stand in awe of all what has been accomplished – together. The continuous transformation is no less than phenomenal. From the inception of Nanticoke Memorial Hospital, born of and nurtured by the community, to the strong Nanticoke Health Services of today, there is much for which we are grateful. At the center of our gratitude is our community. Since I came to Nanticoke in 2009, the support of our providers, our leaders, our team, our

volunteers and OUR COMMUNITY has been overwhelming. Time and time again, you, our friends and neighbors, have stepped up to help ensure we all have access to the best healthcare possible, right here in Seaford. Today Nanticoke Health Services includes Nanticoke Memorial Hospital, a nationally recognized community hospital, and the Nanticoke Physician Network. The Nanticoke Physician Network includes over 50 providers providing primary, urgent, and specialty care services. Combined with our independent practitioners, Nanticoke Health Services boasts over 160 health care providers with active or community affiliate privileges, together providing care in over 40 different specialties. I also want to highlight Nanticoke’s national recognitions. The Centers for Medicare and Medicaid Services (CMS) has again rated Nanticoke Memorial Hospital as a 4-Star hospital for patient experience, the only hospital on Delmarva and one of only two hospitals in Delaware. Nanticoke has also received a Grade A for Patient Safety from The Leapfrog Group, a national organization that

reviews clinical quality measures. To complete the “triple threat” Nanticoke has again been named a Most Wired Hospital for 2016 by American Hospital Association and Hospitals & Health Networks. This recognition is given to healthcare organizations leading the way in health information technology. The Nanticoke Physician Network is recognized at the highest level as a Patient Centered Medical Home. This means they have met specific requirements for patient care coordination and the integration of health information as a regular part of helping continually improve patient care. While there are many other accreditations and recognitions received through the very hard work of Nanticoke’s outstanding team, these few show the breadth and depth of the attention to safety, quality and compassion I witness every day from our team. As I reflect on my station as the President and CEO of Nanticoke Health Services, I could not be more proud of the organization, the team that works tirelessly to care for our community, our leaders who work with such passion, and our volunteers who lend their expertise. Also high on the list is my pride in our community for which we exist and from which we exist. With a humble heart, I thank you for continuing to stand with Nanticoke Health Services as we work together for a healthier tomorrow.

Recent Changes at Nanticoke:

• Opened three Nanticoke Health Pavilion Georgetown and Laurel locations, all housing Immediate Care, Primary Care, Lab and X-ray services. • Opened additional outpatient lab location in Bridgeville. • Renovated the Day Surgery unit, the main lobby, and the Emergency Department • Completed conversion to all private patient rooms, providing updated rooms on all inpatient floors. • Opened the Nanticoke Health Pavilion Seaford with the addition of a medical office building at the Mears Campus location. • Purchase of new diagnostic technology like 3D Mammography. • Expansion of the Nanticoke Physician Network to include additional providers in areas such as Endocrinology, Medical Oncology, Gastroenterology, Orthopedic Surgery and Pulmonary Care. 18

Business Report | October 2016

Meet one of Nanticoke’s newest providers: William Doran, DO, Milford High School Graduate & Orthopedic Surgeon William Doran graduated from Milford High School in 2000. As a young man he was involved with scouting, becoming an Eagle Scout and earning the Explorer Achievement Award. He played varsity sports including Track and Field and Wrestling. During his time at Milford High, Dr. Nelson Wiegman, an orthopedic surgeon practicing in the Milford area, spent time at the high school helping with the wrestling team. While young Bobby Doran knew Dr. Wiegman from the time he was about 8 years old, it was during his high school years that Dr. Wiegman took Bobby under his wing, encouraging him to plan for the future. When Dr. Wiegman asked Bobby what he wanted to do with his life, Bobby answered, “I want to be a doctor.” Not long after, Dr. Wiegman hired Bobby to help at the office, cataloging x-rays to digital files. They spent a lot of time talking about Bobby’s dreams of practicing medicine. From then on, there was no stopping Bobby Doran. Following high school, Bobby served a two year mission for his church with the Latino population of southern California, becoming fluent in Spanish. Dr. Doran worked hard and went on to complete his education and training. Dr. Doran graduated from the University of Delaware with a Bachelor’s of Arts Degree in Biology. He went on to graduate from the Philadelphia

Upcoming Things You Can Expect Soon from Nanticoke: • Completion of renovations to the Front St. building across from Gateway Park to house administrative services for the both the hospital and the physician network. • Construction of a new Central Decision Unit for observation patients. • Replacement of all the hospital elevators. • Conversion of the Nanticoke Physician Network EMR to Cerner Ambulatory. This conversion will mean patients of Nanticoke Memorial Hospital and Nanticoke Physician Network will have one medical record with patient portal instead of the two portals used today. • Continued and increased participation in Health Information Exchanges (HIEs) like the DHIN and CommonWell, making patient health information more portable, allowing for better care across the state. • Renovations expanding the infusion services in the Cancer Care Center, making use of the second floor.

College of Osteopathic Medicine with a Doctorate in Medicine and specializes in orthopedics. Dr. Doran has returned to Delaware to open his practice and care for the family, friends, and neighbors he knows so well. When asked why Seaford, he simply replied, “I am a Delawarean.” He loves nature and with a smile noted how well Delaware’s rivers, fields and trails provide for great experiences for him and his family, including his wife and four children. An additional bonus, and at the heart of his return, is the ability to be with his mother. Having been away so much during his training and education, Dr. Doran said, “I also wanted to return to where my mother lives and enjoy as much time as possible with her for as long as she’s around. I cherish opportunities to be with family. Having to be away so many years was hard. I’m very much looking forward to having my mother move into our home and enjoy time together.” As a practicing physician in the Seaford area, Dr. Doran will be providing services including arthroscopic surgery, musculoskeletal procedures, fracture care, soft tissue repair, cartilage transplant and joint replacement surgery. When asked when a patient with joint pain should seek care, he replied, “Patients experiencing pain, especially pain that interferes with everyday life, should talk with his or her health care provider.” “Problems causing joint pain may be correctable. Helping a patient with pain live a

better quality of life is the goal, whether that is through more conservative medical treatments or through surgery when necessary,” he continued. “If there is question in your mind about Dr. William Doran pain or discomfort, seek medical attention. Sometimes patients think they have to live with pain when there is a solution. I will always be honest with a patient about ways to improve their discomfort – whether there is something I can help with or someone else needs to help. It’s very important to me that my patients have trust and confidence in me. I want my patients to be able to rely on me when they put their life in my hands.” Dr. Doran is proud to be back and a part of the local community – hoping to give back to the family, friends, and hospital that have supported him in so many ways over the years. Dr. Doran and his family are active members of the Church of Jesus Christ of Latter-Day Saints where he currently serves as a Sunday school teacher. Dr. Doran is accepting patients of all ages at Nanticoke Orthopedic Surgery, 100 Rawlins Drive in Seaford, Delaware. To make an appointment or for more information, call Nanticoke Orthopedic Surgery at 302-990-3280.

Our History 1945 Seaford Lions Club donates $1,000 to conduct a needs survey for a new hospital in Seaford. 1947 Survey results are shared with the public and fundraising begins; Land is purchased. 1950 Groundbreaking for Nanticoke Memorial Hospital in July; Construction begins in August. 1951 Dedication of Nanticoke Memorial Hospital on November 11. 1952 Nanticoke Memorial Hospital, with 33 beds and additional room for 14 babies, admits its first patient on January 28th at 8:00 am. On January 29th the Emergency Room sees its first patient. 1953 Nanticoke Memorial Hospital treats 1,817 patients while the Emergency Department had 1,288 patient visits. 1957 The Anna M. Brown Memorial Wing opens, increasing the hospital to 75-beds. 1962 Renovations complete. adding 29 beds in the new J. Leland Fox Wing. 1975 Open new eight-bed Coronary Intensive Care Unit with the latest in heart monitoring equipment named in honor of Richard S. Tobin. 1983 Nanticoke’s “modernization project” complete and includes the construction of a three-story patient tower housing an expanded emergency room and outpatient services on the first floor, and second and third floors holding 30 beds each. 1991 Two additional floors added to Nanticoke’s patient tower; LifeCare at Lofland opens. 2001 Planning and construction for the new Cancer Care Center. Today Nanticoke Memorial Hospital cares for over 5,200 inpatients, over 38,200 emergency patients and nearly 100,000 outpatients each year. The providers in the Nanticoke Physician Network saw over 100,000 office visits during Fiscal Year 2016. Thanks to our community, Nanticoke Health Services is Always Caring – Always Here! 19

Business Report | October 2016

Oral Immuno-therapy for Peanut Allergy: Is It Time? by Magee DeFelice, MD

Nemours/Alfred I. duPont Hospital for Children

For over 100 years, allergists have used a method called “immunotherapy” to safely and successfully treat environmental allergies. Unlike medications, which only treat the symptoms of allergic reactions, immunotherapy actually teaches the immune system to become more tolerant of allergens. For allergic nasal and eye symptoms, asthma, and atopic dermatitis (eczema), immunotherapy is very helpful in the form of allergy shots. An oral form of immunotherapy (“oral immunotherapy,” or “OIT”) is available for certain types of allergies, and has been shown to be effective as well. How Does Oral Immunotherapy Work? The goal of oral immunotherapy is to make the immune system less reactive to a food allergen by eating small, gradually increasing amounts of the food over time. Researchers have been working for decades on a way to apply immunotherapy to the treatment of food allergies, with mixed results. However, a recent

study in the Journal of Allergy and Clinical Immunology showed more promising results than previous studies for the use of oral immunotherapy as a potentially safe and effective treatment for peanut allergy. In this study, patients ate peanut flour mixed into soft foods such as apple sauce or pudding every day for two to six years (an average of two and a half years). Once children completed treatment, they had to avoid peanuts for four weeks. Researchers then had the children try an oral challenge to peanut to see if they had a reaction. What Did the Study Find? About 80 percent of the children passed the challenge. Those children were then advised to incorporate peanut into their diet going forward. The researchers will follow the children over time to make sure they continue without symptoms when eating peanuts in the future. • Although the study’s results are encouraging, more research is needed to confirm the findings. Here are some important points to consider about the study: • Only 32 children completed treatment. The study began with 40 infants and toddlers. But three stopped participating

UROLOGY ASSOCIATES OF DOVER

because they had adverse reactions during treatment. Three didn’t qualify for treatment. And two others withdrew during therapy. • The study excluded children with a history of life-threatening peanut allergy, severe eczema, or severe asthma. • Almost all children experienced acute symptoms during treatment. Symptoms included abdominal pain, vomiting, hives, congestion, and sneezing. • About half of the children required antihistamines for acute symptoms, and one child required an injection of epinephrine for a more serious reaction. • Children with higher blood testing levels for peanut allergy required longer treatment and were less likely to successfully incorporate peanut into their diet. • Most of the children could eat peanut a month after therapy was completed, it is possible the treatment could wear off over time. So What Does This Mean? We can’t generalize the results of this one study to the larger population of children with peanut allergy. That’s because the number of patients in the study was

TRUSTED KNOWLEDGE PROVEN EXPERIENCE New to Practice

Raj Kurpad, M.D.

Eden Hill Medical Center 200 Banning St., Suite 250 Dover, DE 19904

302-736-1320

urologyassociatesofdover.com

Urology Associates of Dover, PA, offers treatment of all urologic conditions and has maintained their practice by offering the most up-to-date treatments in all areas of urology. In addition, the practice offers certain areas of specialization, in which additional training and research have been performed. Urologic oncology, including cancer of the prostate, bladder, kidney and other cancers involving the urinary system. Prostate disorders and treatments, including brachytherapy (radioactive seeds) and microwave thermotherapy.

Business Report | October 2016

Kidney stones Male infertility Voiding dysfunction Impotence/erectile dysfunction Urinary incontinence Female urology

Gregory Spana, MD | Christopher J. Vallorosi, MD, FACS | Donald D. Suh, MD J. Henry Kim MD, FACS | Michael R. Zaragoza, MD, FACS | Jason M. Walther, MD

Urology Associates of Dover welcomes a new physician Dr. Raj Kurpad has joined the Urology Associates of Dover and is bringing his robust clinical training and experience with robot assisted minimally invasive surgery, stone disease, and men’s health and wellness to Delaware. Dr. Kurpad grew up in Maryland where he graduated from Thomas S. Wootton High School with innumerable accolades, awards, and honors. He was both a National Merit Scholar and an AP scholar. He then completed his undergraduate studies at Duke University with degrees in biomedical engineering, electrical engineering, and computer science as well as minors in chemistry and political science. Dr. Kurpad attended Northwestern University medical school as a Northwestern Memorial Scholarship recipient and completed his rigorous training in urology at the University of North Carolina in Chapel Hill. He developed particular expertise in urologic oncology, stone disease, robot assisted minimally invasive surgery, and men’s health &

wellness. Dr. Kurpad went on to complete a prestigious fellowship in advanced robotic surgery and endourology at the University of North Carolina where he concomitantly served on faculty as a clinical instructor within the department of urology. He has extensive experience treating all urologic malignancies including prostate cancer, kidney cancer, ureteral cancer, and bladder cancer with robotic surgery. Dr. Kurpad was part of the first randomized clinical trial comparing robot assisted radical cystectomy to open surgery demonstrating various benefits with the robot assisted approach. He is accredited with eight publications, a number of invited review articles, several book chapters, and over 75 abstracts and presentations at local and national conferences including the American Urological Association. He has conducted significant research within the fields of urologic oncology, robotic surgery, endourology, and men’s health. Dr. Kurpad is looking forward to serving

Continued from page 20

small, and children with life-threatening peanut allergy couldn’t participate for safety reasons. At this time, oral immunotherapy for food allergies should only be completed in allergist-supervised settings. But, as this study points out, investigators are making great strides toward developing alternative treatment options for food allergy. Learn More Get in-depth information from Nemours at www.KidsHealth.org Dr. Magee DeFelice is the chief of Allergy and Immunology at Nemours/ Alfred I. duPont Hospital for Children in Wilmington, Del.

the people of Dover and the greater Delaware community with his skills and expertise. He strives to provide his patients evidence-based, goal-oriented, and cost-effective care. Dr. Kurpad and his wife, Dr. Sarina Pasricha, a well trained gastroenterologist, look forward to raising their two daughters in the beautiful state of Delaware.

We’re with you every step. As one of the nation’s leading children’s health systems, Nemours has made a promise to be here with the care you need – where and when you need it. Throughout all of your child’s ages and stages.

Your child. Our promise. Learn more at Nemours.org

Business Report | October 2016

Bayhealth offers community a sneak peak at Health Campus plans The new Bayhealth hospital and outpatient center in southern Delaware is about two years away from completion, but the community will have an opportunity to preview mock-up rooms to be constructed on the health campus in southern Delaware. On Thursday, Oct. 20 from 3 to 7 p.m., Bayhealth will host a community open house at the warehouse on 109 McCoy Street in Milford for people to tour “Cardboard City” – the nickname established for the cardboard mock-up rooms for the new hospital and outpatient center. Health campus project leaders will deliver a short presentation on the overall design of the new health campus and then tour groups will get a chance to experience the look, feel and function of the new hospital rooms. “This a great opportunity for community

members to see what the rooms in the new facility will really look like, rather than trying to visualize the spaces by looking at a stack of architectural floor plans. We hope everyone will come to check out the mock rooms,” said Vice President of Operations and Administrator Milford Memorial Mike Ashton. The mock-up rooms include a typical patient room; operating room; trauma bay; labor delivery, recovery and postpartum room; emergency bay; and an infusion bay. The rooms are in various stages of completion and still under construction. Some of the mock-up spaces, like the single-patient room, will be finished to include almost all of the details of a new hospital room. Others will stay as rough cardboard mock-ups allowing users to test out the design and how it would function.

Input from the tours will be collected along with feedback from other user groups during the design process. Creating this mock-up space is very important because eventually the single-patient rooms will be replicated in the new hospital 128 times. As the plans continue to be finalized, changes will be made within the mock-up spaces to reflect the design of the new hospital. The result – a new 437,000 square foot hospital with 128 single patient rooms that will incorporate the latest technology and bestpractice design elements to enhance the quality of life for Bayhealth patients, visitors and staff.

Visit ImagineDE.com to stay informed about the health campus project.

SBA programs impact businesses across nation By Natalia Olson-Urtecho SBA Regional Administrator

Recently, I said goodbye…again. This time, at the America East Lenders Conference in Philadelphia, I looked into the eyes of 400 partner lenders and SBA employees and announced the pending end of my term as regional administrator for SBA Mid-Atlantic. One last time I recounted the amazing work we’ve all done together over my four years with the agency, and the seven-plus years the Obama Administration has spent supporting small businesses that are supporting our economy. When economic hardship hit during the last Administration, small businesses needing capital to survive were denied loans because lenders understandably exercised extreme caution. Lack of capital led to lack of growth, which only served to make things worse; not just for small businesses, but for our economy as a whole. I’d like to take you through a review of how we’ve done in the years following that Great Recession. Since President Obama’s first year in office, the number of loans approved in the Mid-Atlantic Region (Pennsylvania, Virginia, DC, Maryland, Delaware and West Virginia) through 7a and 504 loan programs increased 46 percent. That infusion of capital jumped from over $751M in 2009 to $1.7B 22

Business Report | October 2016

seven years later. Of course that means average loan sizes increased in the region: 7a loans averaged from just over $200,000 in 2009 to over $368,000 last fiscal year. 504 loans hovered around $600,000 in 2009 and average around $800,000 in 2015. Notably, real progress is happening in 7(a) loans to businesses with the greatest difficulty accessing capital. The dollar value of our loans are up year-over-year with a 22 percent increase to woman-owned businesses, 23 percent to minority-owned businesses, and 103 percent to veteran-owned businesses; with loan approvals up 29 percent, 27 percent, and 47 percent respectively. And, for the first time since before the recession, our lending programs aren’t costing a dime of tax money. This trajectory is attributable, in no small part, to our partner organizations getting capital to our nation’s entrepreneurs, and giving much needed training. At SBA, we know our clients cannot succeed without our partners: from our Small Business Development Centers, Women’s Business Centers, SCORE offices, and our lenders. Our impact is felt across the nation through other programs as well. Since 2009, small businesses averaged over $90B per year in federal contracting dollars thanks in part to President Obama’s call to direct 23 percent of those contracts to small businesses. This repre-

sents an increase of over $125B in federal contracting dollars received by small businesses over the previous Administration’s last seven years in office. Another exciting program is The Growth Accelerator Fund Competition we launched in 2014, which presents an opportunity to engage and support organizations whose sole purpose is helping start-ups. In the first year, we awarded $2.5M to 50 winners out of more than 800 applications. Later, $4.4M went to accelerators to continue building the support structure needed to help start-ups become commercially viable. Winners became part of the overall resource-partner network. In the first two years, Accelerator served 3,437 startups, created 14,158 jobs, and raised $850.5M in capital. All these successes are indicative of the impact SBA programs and the hard work of our partners and small business owners have on entrepreneurial success. Business bankruptcies, which peaked toward the end of the recession, are down by more than half so that business “births” now outnumber business “deaths.” Proprietor income has grown by more than 40 percent. It’s because of these hard working members of our communities, the ones we live in as well, that this Administration advocates for the unique needs of entrepreneurs. Their success is our success.

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Business Report | October 2016

Del Tech offers bachelor’s degree in nursing In response to changing workforce needs in healthcare, Delaware Technical Community College will offer a bachelor’s degree in nursing (BSN) beginning in January 2017. Delaware Tech’s bachelor of science in nursing is designed for current RNs who are ready to pursue the next level of their nursing education while working in the field. The college’s online degree program will provide licensed registered nurses with baccalaureate-level education, preparing them for expanded roles including advocacy, leadership and scholarship. The RN-to-BSN can be completed in four semesters of full-time study or on a part-time basis. Offering a BSN fits with a key aspect of Delaware Tech’s mission – to provide Delawareans with access to high-demand careers through high-quality programs that meet their needs. “By offering this degree, we are building upon the college’s successful certified nursing assistant and ADN programs,” said Justina Sapna, vice president for academic affairs. “Stackable credentials have become an essential part of workforce development because they provide career pathways that fit the needs of those juggling school, jobs and families, and these three credentials provide a seamless and affordable path to a well-paying career.” The BSN program was developed with input from the State Board of Nursing and other government agencies such as the Division of Public Health, the college’s four-year sister institutions, the state’s healthcare associations and acute care hospitals.

“We were excited that Delaware Tech asked us to be at the table,” said Penny Short, chief operating officer of Nanticoke Memorial Hospital. Going forward, several of the college’s industry and higher education partners will serve on the program’s advisory board. This group will ensure that Delaware Tech’s RN-toBSN program continues to meet the needs of the healthcare industry while also preparing graduates for a seamless transition to master’s Delaware Tech Nursing student Gabriella Bruno-Barnes, right, practices and doctoral programs in an instructional lab with Nursing instructor Rebecca Stivers, left. at the University of percentage of Delaware Tech nursing graduDelaware, Delaware State ates passing the national licensure exam on the University, Wilmington University, and other first try remains high. four-year institutions. “Our number one mission at Delaware Since 1966, the college has prepared thouTech is to provide a high-quality workforce sands of nurses for the local workforce, and for Delaware’s business and industry,” said continues to graduate more nurses annually Delaware Tech President Mark Brainard. “As than all of the other higher education instituthe preferred credential for our state’s largest tions combined. healthcare employers shifts from an associate In 2003, in response to a statewide nursing degree to a bachelor’s degree, we feel confishortage, Delaware Tech expanded the size of dent that our new BSN program will help our its nursing program. acute care hospitals effectively respond to the Since then, the college has prepared more additional educational requirement for their than 5,500 nurses for the local workforce. RNs.” While the program has increased in size, the

TUNNELL CANCER CENTER DONATION - Cast for A Cure donated $3,180 to Beebe Healthcare to benefit the Tunnell Cancer Center Patient Special Needs Fund. The money was raised at the 3rd annual Cast For A Cure – 2016 Team Surf Fishing Tournament sponsored by the Delaware Fisherwomen and Old Inlet Bait and Tackle this past June. Pictured from left: Tom Protack, vice president of development, Beebe Medical Foundation; Kristin Rahn, radiation oncology manager, Tunnell Cancer Center; Rosa Smith, chief radiation therapist; Debbie Campbell, RN, cancer screening nurse navigator; Paul Mayercsik, clinical physicist, dosimetrist; Brandy Timmons and her daughter Brooke Parker; Kerry Perkinson, dosimetrist; Judy Aliquo, president and CEO of Beebe Medical Foundation; and Cherrie Rich, executive director, oncology services, Beebe Healthcare. 24

Business Report | October 2016

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Business Report | October 2016

Health insurance open enrollment season is upon us What is Open Enrollment, you may wonder. It is the one time during each year where people can make health insurance plan selections or changes to their plans for the following plan year. No medical questions are asked. The reason it is so important is that once that decision is made, changes are generally not allowed until the next Open Enrollment. Take time now to understand your options. INDIVIDUALS/FAMILIES Anyone who purchases their own health insurance, not through their employer, will have the opportunity to purchase or change their policy during November 1 – December 15, 2016, for a policy effective date of January 1, 2017. Insurance carriers have submitted their plans and proposed prices to the Insurance Commissioners in their states for approval and soon brokers will be ready to assist the public with their plan selections. Although it is possible to purchase individual policies on web-

sites, it is also possible to have personal help if you allow a licensed broker to help you figure out which plan will best meet your needs. Also, there is no extra charge when a broker helps you, even if you are eligible for a government subsidy. Why go it alone when help is available? MEDICARE PRESCRIPTION DRUG PLANS (PDP) All Medicare recipients, including all seniors and those who are disabled, are able to make changes to their Prescription Drug Plan only once each year, during October 15 – December 7, 2016. Plan changes will take effect January 1, 2017. Notices will be mailed to each policy holder to explain any changes in prescriptions covered and price. If no change is desired, the current plan will renew with no action on the part of the policy holder. However, if your plan didn’t work the way you had hoped this year, or you are taking some new medications not covered by your

current plan, you may want to research your options. Your pharmacy may be able to help, or call a local broker who specializes with seniors, to find the most appropriate plan for your circumstances. EMPLOYER GROUPS Most businesses renew their group plans during the fourth quarter of each year. At this time, employers may make changes to their plan offering. An Open Enrollment is offered for eligible employees to join the plan or make changes. This is the time to add or drop dependents and/or add or drop coverage. Avery Hall Benefit Solutions, with offices in Easton and Salisbury, are ready to assist you with any of these policies. They may be reached at www. averyhall.com or 410-822-7300 or 410742-5111. Avery Hall Insurance Group can assist you with all types of insurance needs. Let us know how we may be of service to you today.

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Business Report | October 2016

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Beebe hires nurse navigator for women’s health

Beebe Healthcare wants to be there for the women in our community by providing information and answering questions about each woman’s personal health journey. As part of the mission for Sussex County to be one of the healthiest counties in the nation, Beebe has hired Carrie Snyder, MSN, APRN, FNP-BC, as the new nurse navigator for Women’s Health and Orthopaedic Services. Carrie serves as a liaison between Beebe and the community to help members of the community navigate Beebe’s services. She is available to answer questions and help patients understand what screenings they may need or which physicians they should contact. “We are excited to introduce Carrie Snyder as our service line navigator with a focus on women’s health,” said Bridget Buckaloo, executive director of women’s health at Beebe. “Our vision is to be the choice for women’s healthcare by serving all women of all ages with comprehensive and integrated care and the introduction of a nurse navigator will help us to achieve this goal. Carrie will provide women with connections to services they may need but might not know that we offer. Having an advanced practice nurse in this role was a strategic decision as she has the professional knowledge, assessment skills, and a familiarity with healthcare in Sussex County to be able to identify and assist women with their healthcare needs. We are also taking a wellness approach to women’s health and Carrie will be able to assist women with finding programs and screenings that can help women achieve a personal level of wellness.” Carrie started her nursing career as a registered nurse in the Intensive Care Unit at Beebe in 2004 after graduating with her nursing degree from the University of Delaware. She earned her masters of science degree in nursing from Wilmington University in 2008 and was board certified by the American Nurses Credentialing Center (ANCC) as a family nurse practitioner.

She previously worked as a family nurse practitioner at Beacon Family Practice and Beacon Pediatrics providing primary care for adult and pediatric patients, at Beebe’s Walk-In Care and as the family nurse practitioner and coordinator of the Laurel High School Wellness Center and served on the action committee for Delaware Adolescent Program, Inc. (DAPI) in Sussex County. She has also served as adjunct faculty at Wilmington University in the family nurse practitioner program. Carrie grew up in Sussex County and now resides in Millsboro with her husband and two children, ages 3 and 5. “I am really excited about serving the patients of Beebe and the community in this new role. As a primary care provider, I understand the daily struggles patients face while trying to access the healthcare system and the services they need,” Carrie said. “I hope to be a clinical resource for

Carrie Snyder, MSN, APRN, FNP-BC

patients and families and help reduce the burden that illness and healthcare needs can cause. I also want to help our community become the healthiest it can be!” To reach Carrie on the Women’s Health Navigator line, call toll free 844-316-3330 or email womenshealth@beebehealthcare.org.

Business Report | October 2016

Consumer report: Six features to choose in a hospice The amount of hospice providers nation wide has grown exponentially. There are many factors to consider when selecting a hospice provider. To help navigate the variety of options, Consumer Reports published an article, “How to Find a Good Hospice Program: Six Features to Look for” and Delaware Hospice is the only organization in the area to meet all of the criteria. 1. Not-for-profit status and 20+ years of experience. Delaware Hospice is the only not-for-profit hospice serving Delaware for 34 years. Throughout our service, we have become a trusted community partner in providing the highest quality hospice and healthcare services through end-of-life education and support. 2. Hospice certified nurses and doctors on staff and available 24 hours per day. With certified hospice per-

sonnel on staff, we are able to care for our patients’ individual needs. Patients and caregivers are able to talk with staff that will be able to answer questions. 3. Palliative care consultants who begin care if you’re not yet ready for hospice. Our Delaware Palliative program provides care to patients while they still receive curative treatment. We can provide care in your home for physical and psychosocial burdens of a serious illness. 4. An inpatient unit, where patients can go if symptoms can’t be managed at home. The Delaware Hospice Center in Milford provides 16-single patient/ family suites in a home-like atmosphere. A team of specialized hospice professionals provide care 24 hours a day. Families are encouraged to use the country kitchen, living room, garden, family room, and chil-

dren’s playroom. 5. Ability to provide care in nursing homes and assisted living residences. We provide service in 48 residences throughout Delaware. With these partnerships, we are able to offer our families with timely visits and expert care. 6. Medicare approval. Delaware Hospice is a Medicare and Medicaid as well as state licensed hospice program. We also have voluntary accreditation from The Joint Commission® and received Elite Status in the 2015 Hospice Honors from Deyta®. Delaware Hospice offers a variety of programs Transitions, Delaware Palliative, and Delaware Hospice. To learn more about any of our programs, please visit www.delawarehospice.org or call us at 1-800-838-9800.

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Business Report | October 2016

CHAMBER LISTINGS Chamber

Phone

Key Contact

Dues*

Members

Fax

Bethany-Fenwick Chamber of Commerce

539-2100

Kristie Maravalli

$211

800

539-9434

Delmar Chamber of Commerce

846-3336

Diane Johnson

$75

846-3336

Georgetown Chamber of Commerce

856-1544

Karen Duffield

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Don Dykes

$130

175

280-6365

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$210

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777

Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101

Lisa Sumstine

$150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart

$210

1,303

227-8351

Seaford Chamber of Commerce

629-9690

Lynn Brocato

$150

340

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$260

1,000

678-0189

Delaware State Chamber of Commerce

655-7221

Chuck James

$315

2,000

654-0691

Delaware Small Business Chamber

482-2120

Bob Older

$285

215

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.

Delaware Latino Summit

The Delaware Hispanic Commission will dedicate its upcoming summit to encouraging civic engagement among Latinos of all walks of life. The Third Annual Delaware Latino Summit, scheduled for 10 a.m. to 2:30 p.m. on Thursday, Nov. 3, will unite elected officials, state agency and community leaders, and for-profit executives with the goal of engaging in dialogue about how to improve the quality of life of all Latinos in Delaware through political and non-political processes. The summit’s panel discussions will focus on two key needs: revamped funding for English Language Learners (ELL) and improved access to health care for individuals who are not English-proficient. The summit strives to further the commission’s Hispanic Public Policy Agenda, which is a blueprint for advancing the Latino community in the areas of economic Continued on page 30

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Business Report | October 2016

BEEBE DONATION - i.g. Burton and Company, Inc., which recently expanded with the purchase of the Lewes Automall in August, has made a donation to Beebe Healthcare’s Cardiac and Vascular Services. The donation will be used to fund the new operating and procedure rooms which are part of Beebe’s expansion project. Pictured from left: Tommy Cooper, chairman of the board, Beebe Medical Foundation; The Honorable William Swain Lee, chairman of the board, Beebe Healthcare; Pete Renzi, director of operations, i.g. Burton; Charles Burton, owner, i.g. Burton; Lynn Amey, MHA, BSN, RN-BC, executive director, Cardiac and Vascular Services, Beebe Healthcare; Jeffrey M. Fried, FACHE, president and CEO, Beebe Healthcare; MJ Lofland, director of sales, i.g. Burton; Dr. Carlos Neves, Beebe vascular surgeon; Diane Barlow, gift planning officer, Beebe Medical Foundation; George Schifferer, director, parts and service, i.g. Burton; Dr. Sean Ryan, Beebe vascular surgeon; Judy Aliquo, CFRE, president and CEO, Beebe Medical Foundation; Rick Schaffner, RN, executive vice president and chief operating officer, Beebe Healthcare; and Tom Protack, vice president of development, Beebe Medical Foundation.

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Business Report | October 2016

Summit

development, civil rights, health and social services, government accountability, immigration reform and education. About 83,000 Hispanics reside in Delaware, according to the Pew Research Center’s tabulations of the Census Bureau’s 2014 American Community Survey. Some 49 percent of Hispanics in Delaware are eligible to vote, ranking Delaware 19th nationwide in the share of the Hispanic population that is eligible to vote. A key component of the summit involves identifying rising leaders, including high school and college students, and exposing them to the needs of Delaware Latinos. In addition to discussion, the summit’s marketplace will feature the products and services of Latino business owners. Sponsors and exhibitors will also present information and goods. The Delaware Hispanic Commission, whose members are appointed by the governor, meets bi-monthly to address the most important needs of the First State’s rapidly growing Latino families. Event registration is available at hispanic.delaware.gov.

RIBBON CUTTING - The Georgetown Chamber hosted a ribbon cutting ceremony recently to celebrate the grand opening of Access Quality Healthcare’s second location in Sussex County at 20930 N. DuPont Blvd., Ste. 202, Georgetown. Led by Drs. Aaron and Vonda Green, Access Quality Healthcare offers occupational health, fitness for duty examinations including DOT, physicals for immigration, and more. Pictured from left, back: Randall Cash, Automated Copy; Barbara Steele, Sussex County Women’s Magazine; Rep. Rich Collins, R.-Millsboro; Rep. Harvey Kenton, R-Milford; Kevin Loftus, La Red; Sam Wilson, Sussex County Council; Ray Hopkins, ServPro of Sussex County; Mike Morris; Ed Gosset Jr., Highmark Branch Partners; and Alyssa Wohlleben, medical assistant. Front: Veronica Jester, Jamestown; Karen Duffield, Georgetown Chamber executive director; Betty Ostan, office manager; Stephanie Nosher, medical assistant; Dr. Aaron Green; Karly Kruger; Helen Kruger, membership; Frances Morthole, nurse practitioner; and Dr. Vonda Green.

Business Report | October 2016

Five tips to ignite your sales with content By Patricia Rivera

Whether you’re running a nonprofit or a professional firm, a plan to make the most of your content marketing efforts is the clearest path to success. At the heart of the plan should be the idea that you want to engage in a conversation with your clients and prospects. You must give your ideal clients a reason to stay connected and maintain a relationship with you. Content marketing allows you to use your knowledge and expertise to support your goals. Essentially, you’re delivering informative and educational content via email, web, social, mobile and print. Remember that content feeds and nurtures all stages of the sales or donation cycle and can inspire leads throughout the process. Before you know it, you’ll have an integrated plan that builds trust, loyalty and an engaging conversation across multiple platforms and channels. Here are some tips to get started with content marketing:

1. Know your customers and their informational needs. Some brainstorming and a little research will help you with this important step. You are in the position of being able to inform and guide people with your knowledge. 2. Develop your strategy. Your content should, first and foremost, support your organizational goals and address the needs of your ideal clients, donors or prospects. What do you want the content to achieve? The frequency of your initiatives depends on your time and resources. 3. Craft your message with creativity. Use content marketing methods to add value and relate to your customers’ needs and lifestyles. You will establish credibility and build relationships. Make available both short and long forms of your information. Summarize for those customers who only want to skim the surface and provide a way to skip to their particular topic of interest. 4. Encourage ongoing engagement. Provide a way for your customers to talk to you – for feedback, comments, questions – then use that information to improve your message or your service. Also, once you start

publishing enewsletters, blogs and social media posts, you’ll have hooked an audience, even if it’s small at first. You want to grow that audience by encouraging others to sign Rivera up for your emails at your establishment, website, events and even from your email signature line. Make sure to also include your social media links in everything that features your company name. 5. Track your results. To make sure your work marketing is effective, determine in advance what metrics you will track. See what type of content gets the most positive response. If your results aren’t as strong as you’d like, look for ways to improve your content. Patricia V. Rivera is a marketing consultant and owner of the Lewes-based Hook PR Group (www.hookpr.com).

Dolgushina joins UDS Maria Dolgushina has recently joined Jefferson, Urian, Doane & Sterner, P.A. as a staff accountant in our Ocean View office. Maria has called the Delaware beach area home for many years since moving here from Tambov, Russia. Maria comes to us with over eight years of experience in the customer service industry. She is a 2011 graduate of Wilmington University, where she majored in Accounting and minored in Finance. Maria has spent six tax seasons with JUDS assisting in the preparation of tax returns during the busy season. “I am very pleased that Maria has joined our firm on a full time basis. She has worked as a tax preparer for us for several tax seasons and has demonstrated her knowledge and work ethic,” said President David Doane. In her free time, Maria enjoys spending time at the beach, gardening and baking. Jefferson, Urian, Doane and Sterner, P.A. is a certified public accounting firm in the business of providing high quality audit, accounting, tax and advisory services to individuals and businesses. They have three offices located in Dover, Georgetown and Ocean View. 32

Business Report | October 2016

Vol. 20 No. 1 PRESIDENT

Bryant Richardson TREASURER

Carol Wright Richardson PUBLISHER

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COMPOSITION

Rachel Farris Elaine Schneider Tina Reaser Karen Cherrix Kimberly Beard

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Business Report | October 2016

BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901

ADVERTISING Morning Star Business Report Mike McClure 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973

ANTIQUES AND APPRAISALS Academy Street Antiques and Appraisals, LLC William Alexander Edward McWilliams 302-875-1111 P.O. Box 401 Laurel, DE 19956

ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Michael Wheedleton AIA Randy Duplechain P.E. 302-424-1441 302-424-0430 Fax www. dbfinc.com milford@dbfinc.com 23 N. Walnut St. Milford, DE 19963

CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Kristie Maravalli 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944 Central Delaware Chamber of Commerce Judy Diogo 34

Business Report | October 2016

302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Chamber of Commerce for Greater Milford Jo Schmeiser 302-422-3344 302-422-7503 fax www.milfordchamber.com milford@milfordchamber.com 411 N. Rehoboth Blvd. Milford, DE 19963 Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 827 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com 102 Washington St., Suite 6 P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Lisa Sumstine 302-684-1101 www.historicmilton.com chamber@historicmilton.com P.O. Box 61 Milton, DE 19968

Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973

COMMERCIAL CLEANING SERVICES EASTERN SHORE CLEANING, LLC Chris and Sonice Lee (302) 752-8856 www.easternshorecleaning. com easternshorecleaning@ comcast.net

EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/continuingeducation cmoody@dtcc.edu Carter Partnership Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu

FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva. com 200 East Market St. Laurel, DE 19956 County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 10 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Dover Federal Credit Union Six Statewide Locations Deb Jewell 302-678-8000 www.doverfcu.com 1075 Silver Lake Blvd. Dover, DE 19904 djewell@doverfcu.com Sussex County Federal Credit Union Jeffery Murphy 302-629-0100 www.sussexcfcu.com jmurphy@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561

302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Stephanie Whitcomb 302-542-9550 www.deandesign.com thestudio@deandesign.com stephanie@deandesign.com 13 Water St. Lincoln, DE 19960 HEALTH Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Medical Center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebehealthcare.org kgriffin@beebehealthcare.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com cwilliams-wroten@averyhall. com 500 W. Stein Highway Seaford, DE 19973 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington

302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971 M Insurance William Biordi, owner 302-732-6655 302-732-6485 fax www.insuranceservices.com info@insuranceservices.com 32183-9 N. Dupont Blvd. Savannah Square Shopping Center P.O. Box 8 Dagsboro, DE 19939 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & COLLECTION SERVICES Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestigations.com 9 East Loockerman Street, Suite 201 Dover, DE 19901

LEGAL Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Burton Seth L. Thompson Deirdre A. McCarthy Elizabeth Soucek David J. Weidman Shannon R. Owens 302-855-1260 302-855-1270 fax www.scdelaw.com 406 S. Bedford Street Suite 1 PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904

Wilmington, DE 19801 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 PRINTING & PROMOTIONS Delmarva Printing & Design Darrell Fearin 410-749-6700 dmvprinting.com dfearin@dmvprinting.com Print Shack Inc. 302-629-4430 302-629-4056 fax www.printshackde.com 9203 Brickyard Road Seaford, DE 19973

Smith Firm Michael R. Smith, Esq. Chad Lingefelder. Esq. Blake W. Carey. Esq. 302-875-5595 302-280-6592 fax 8866 Riverside Drive Seaford, DE 19973 302-703-6043 302-827-2046 fax 1917 Sea Air Avenue, Suite 2 Rehoboth Beach, DE 19971

INVESTMENTS Edward Jones Glenn Sweeten, advisor 302-856-3083 www.edwardjones.com 505 W. Market Street Suite 145 Georgetown, DE 19947

MARKETING & PUBLIC RELATIONS Hook PR Group Patricia V. Rivera 302-858-5055 www.hookpr.com patricia@hookpr.com 135 2nd Street, 2nd Floor Lewes, DE 19968

JEWELERS Holland Jewelers 302-947-1200 Excellence since 1990! 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com

PAYROLL/HUMAN RESOURCES SUPPORT ADP, LLC Kevin Neale, District Manager 610-357-0218 www.adp.com Kevin.Neale@adp.com 800 Delaware Avenue 35

REAL ESTATE Callaway, Farnell and Moore, Inc. 302-629-4514 800-966-4514 www.cfmrealestate.com admin@cfmnet.com 500 W. Stein Hwy. Seaford, DE 19973 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-5008 fax www.skipfaust.com skip@skipfaust.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 YOUR BUSINESS Include your business in this directory. Rates are low; the potential to reach thousands of business-minded customers is great. Contact credman@ mspublications.com

Business Report | October 2016