MORGAN PROPERTIES QUARTERLY JOURNAL
MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 NWSLTR
Meet the Team: Commercial & Design Department 16 Annual Survey Results! 2 Employee Spotlight: Growth Story with Sandra Haggerty 38 WINTER 2023 SPRING HAPPY NATIONAL EMPLOYEE APPRECIATION — DAY! — 3/3/2023
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Marina Dikos / Pat O’Grady Announcement
MHN Excellence Award Winner: Brian Turner
PMA Award Winners
GCAA Award Winners
Annemarie Hobson, 2023 DAA President
GFAA Regional Manager of the Year, Lisa Ford
2023 NJAA Board VP, Dan Flamini
NJ IREM President, Dan Flamini & 2022 IREM CPM PM of the Year, Carolyn Cannella
Moorestown Woods Top 1% ORA
2 4 4 6 8 12 14 16 18 20 22 26 28 28 29 30 31 32 33 34 35 36 37 38 40 Contents Annual Survey Results - Heading in the Right Direction Media Roundup 10 Things Multifamily Executives Foresee in 2023 Invest Palm Beach: Q&A Design Trends: Flexible, Creative Spaces Draw Renters In 9 Emerging Trends
to
in 2023
for Freezing Temps Meet the Team:
Design Department 2022 Design Highlights Smarter Laundry. Happier Residents. Caring. Sharing. Giving. Spotlight: Ronald McDonald House of MD Regional Meetings & Corporate Kickoff Event Awards &
Coming
Multifamily Communities
How Multifamily Properties Can Brace
Commercial &
Recognition
Company Awards Employee Spotlight: Growth Story with Sandra Haggerty
Month
COMMUNITY: Black History
– Community Changemakers
Heading in the Right Direction
Our 2023 annual Morgan Culture Survey results are in, and we thank you for participating and sharing your feedback. Morgan Properties saw a 10% increase in our response rate compared to last year with just over 1,600 of our employees contributing. We improved in almost all culture categories and the data shows that close to 80% of our employees are actively engaged. “Having worked for Morgan Properties for over 20 years, I am encouraged by this response rate and the results we received. Our Human Resources Team realizes the importance of our people, and that their feedback about our culture and where it’s headed is critical to our success,” stated Krista Reynolds, Senior Vice President of Human Resources.
While these improvements are something we should all be proud of, there were several areas of opportunity, including categories where we fall below the average scores of leading multifamily companies from across the country. The three areas where we have the most room for improvement include Innovation, Communication and Change Management, and Interdepartmental Cooperation “We are confident that the insights from this year’s survey will be taken to heart and acted upon by our executives, leadership teams and the new Diversity Council. We are committed to playing an active role in the solution toward overcoming these challenges and removing any obstacles that could slow down our progress,”
Jonathan Morgan, President, Morgan Properties JV and Jason Morgan, Principal and President of Morgan Properties Special Situations added.
Adding to the positives, we learned that Morgan Properties is making solid progress when it comes to Development – Managers help our employees learn and grow; Meetings – make good use of our time; and Direction – employees believe we’re going in the right direction. These measures are indicators that, despite our rapid growth in recent years, we remain focused on the interests of our employees and have set a path for long-term sustainable growth.
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“I am excited to be part of this company at such a pivotal time, especially in my new role leading Employee Engagement,” commented Laurie McGarvey, Director of Employee Engagement. “To hear our culture described by words like ‘ diverse ’, ‘ respectful ’ and ‘ passionate ’, I am encouraged that our PRIDE values have started becoming part of our DNA. I look forward to determining next steps with the executive team and implementing action items with the help of the Diversity Council Steering Committee.” She added, “I look forward to conducting our pulse survey in July, which will allow us to gauge improvement.”
ANNUAL SURVEY RESULTS ARE IN!
Stay tuned for more information outlining our 2023 action steps and how we plan to work together to build a more engaged employee culture at Morgan Properties. In order to build upon our wins and strengthen our areas of opportunity, we will need to commit to collaboration and teamwork at all levels of our organization. Our Mission is to enhance the lives of our residents by providing exemplary service, a best-in-class living experience, and a place to call HOME. To help deliver on that mission, we encourage our teams to demonstrate our values of Passion, Respect, Integrity, Diversity, and Entrepreneurial Spirit every day.
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THINGS MULTIFAMILY EXECUTIVES
Featuring: Amy Weissberger, Senior Vice President, Corporate Strategy
Note: The following article originally appeared in National Apartment Association.
Rental housing industry executives weigh in on what they have seen during the past 12 months and what they expect to see in 2023 regarding the economy, rent growth, construction developments and legislation, among other factors.
Given the continued strong job growth and in-migration to Texas’ major markets, the long-term picture for rents and revenue growth is strong, though we do have some markets where new supply will likely lead to some flattening of the growth curve, and even a few months of rent reductions in some submarkets.
— Ian Mattingly, President, Luma Residential
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I think we are already seeing prices come down. Units are starting to sit a bit longer and we have just started some concessions in certain markets. With the expected recession, I think pricing pressure will for sure cause a decrease in market rents.
— Curt Knabe, CFO, Realty Center Management, Inc.
Another positive movement in the industry is flexible payment programs and microloans. These platforms allow our residents to pay rent on time to us, while also providing the ability for them to pay back over time to the vendor.
— Amy Weissberger, Senior VP, Corporate Strategy, Morgan Properties
The top challenges facing the multifamily industry today are the lack of availability of debt and equity for both new developments and acquisitions. Successful developers will focus on their best deals and be realistic about securing financing.
— Peter DiCorpo, Co-Founder and COO, Brook Farm Group
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EXECUTIVES FORESEE IN 2023
Occupancy remained strong throughout 2022 with a small surge in move-outs toward Q3 as people felt safe and ready for a change. We budgeted for strong occupancy in 2023, especially in the Class B and C product. Class A markets may have the largest negative impact in tertiary markets as the economy pushes renters to more affordable options.
— Ronda Puryear, President, Management Services Corporation
With the ending of many rental assistance programs, we have seen our occupancy tick down 2 to 3 points. For 2023, we would like our occupancy to hold steady in the low 90s.
— Jamin Harkness, President, The Life Properties
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There are two major headwinds that we see. First is recession risk. Wall St. is putting a 65% to 70% probability of a recession, and we think the risk is even higher. That brings slower income growth among renters, loss of income and less demand as people double back up or move in with family. The second headwind is supply.
— John Foresi, CEO, Venterra Realty
In Florida, we have seen insurance premiums double over the last three years, even in non-coastal areas. We are expecting insurance increases in 2023 could be as high as 30%.
— Bonnie Smetzer,
CPM,
HCCP, Executive Vice President, Asset Living
We’re not expecting much change in ’23, or at least until inflation, which tends to lag, comes in line closer to the Fed’s target objectives and interest rates or at least interest rate increases start to moderate.
— Jay Hiemenz, President/COO, Alliance Residential
I think we will return to more normal rent increases and a departure from the doubledigit new lease rents we have seen over the last two years.
— Lance Goss, Senior Vice President, Hunt Apartment Living
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The Carlyle Apartment Homes
WITH INVEST PALM BEACH
Featuring: Laurel Hillocks, Area Vice President
What kind of presence does Morgan Properties currently have in Palm Beach County?
We currently have about 1,000 units in the greater Palm Beach area. We’re looking to expand in the region and throughout Florida in the near future.
What I see is that with the communities we look to acquire, there are quite a few opportunities in the West Palm Beach areas compared to other markets. Morgan Properties expertise is with Class B properties, so we are looking to buy multifamily that we can add some value to, including new amenities. There are a lot of opportunities for us to do that in Palm Beach County.
We don’t specifically target any demographic, there are many different types of people in our market.
Why do you believe that less people are looking to buy and leaning more toward renting given the current state of the market?
One of the reasons for that change is just the availability of homes to buy. Many people are looking
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for something with the single-family feel to it as opposed to an apartment, so they will rent a unit until they are able to buy something like that.
What is your organization’s approach as it pertains to amenities within the properties?
Since the onset of the pandemic, tenant expectations are higher. Everything needs to be in working condition and they want access to newer amenities. This is why it is so important that we are buying properties that we can add value to.
When it comes to amenities, when we bring on new properties, it’s about enhancing the community. This includes things like adding a dog park or outdoor fitness equipment, or adding a fitness center when there wasn’t one. It’s also about upgrading the existing amenities that are there.
How has the office environment changed for Morgan Properties?
We did some remote hybrid models up until the middle of last year. In all of 2022, we’ve been back onsite. From a corporate standpoint, there are still about 30% of our employees that have some kind of hybrid schedule, but as far as the sites are concerned, we are 100% back on location. We believe that is important, because our residents want to see our employees onsite in order to deliver the quality of services we offer.
How has Morgan Properties navigated the ongoing labor shortage?
We are not immune to this. We have struggled with attracting and retaining our teams, specifically coming out of the pandemic. There is a shortage in our labor pool, especially in maintenance. Finding people with the right skill set has been a challenge, so we’ve become very creative in resourcing positions that help us identify, recruit, and train people. Training is very critical, so we’ve added additional training resources. Now we are not afraid to hire someone without prior experience. We can bring them in and get them trained up to the standard we need them to be. We’ve also had to increase salaries and make our benefit packages more attractive. We believe retaining our own employees is critical to the future success of the company.
What other challenges is your organization facing?
The pandemic brought about a lot of challenges in the multifamily industry. We are seeing a lag-time in servicing the units. If we are renovating, all of the upgrade materials that we could typically get within a 30 day period now take much longer. It also affects the employee pool. When they don’t have the supplies they need, it creates a trickle-down effect.
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Design Trends: Flexible, Creative Spaces Draw Renters In.
Featuring: Carol Jackson, Area Vice President
Note: The following article originally appeared in Multifamily Dive.
MULTIFAMILY PROS ARE ON THE LOOKOUT FOR CHANGING PREFERENCES AS GEN Z ENTERS THE MARKET.
As the multifamily industry moves into 2023, developers and designers have a lot on their plates. Renters are spending more time on site than ever before, COVID-19 continues to influence social gathering patterns, and the major renter demographic is changing over from millennials to Gen Z. With these changes in living patterns come new spaces they want to live in — and in order to catch their interest, the industry needs to catch up.
Here are a few of the multifamily design and amenity trends that professionals expect to pay close attention to for this year and beyond.
Flexible spaces
Common spaces that can accommodate more than one type of use are quickly gaining traction with residents, developers and designers alike. “Today’s residents appreciate adaptable, flexible lounges and gathering areas that can serve multiple purposes,” Mary Cook, founder and president of Chicago-based design firm Mary Cook Associates, told Multifamily Dive.
Working from home is the most common flex use. Amenities designed around pleasure can double as
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Pavilion at Mark Center Apartment Homes Alexandria, VA
The lounge area at Dey & Bergen “Bugeye” Sprite sports car as a centerpiece.
workspaces as long as they provide a flat surface, electrical outlets, internet access, and a comfortable place to sit. Natalie Hyde, senior interior designer at Seattle-based design firm MG2, has stopped putting dedicated office space in common areas altogether in favor of amenities with flexible work-from-home applications.
“Since COVID, residents have found new ways to work at home, including in the lobby, on the rooftop deck, and even at the pool,” Hyde said.
“Conference space and private ‘pods’ are still in demand, but flexible work locations are now more important. Specific consideration of table heights,
Tech integration
The youngest renter demographic is also the most tech-savvy, and multifamily professionals are taking this into consideration.
“Generation Z is now the largest U.S. demographic group, making up 27% of the population,” Cook said. “[They] tend to embrace the latest technology but also put a high value on social interaction and authentic one-of-a-kind experiences. For them, technology is a medium –but not a genuine replacement – for socialization.”
seating proportions, and clever power locations have been taken into consideration. This is key so that spaces can function in multiple ways.”
Spaces designed around a single activity may find themselves in disuse if the activity ever falls out of favor with future residents, according to Marc Kotler, president of the new development group at the New York office of Dania Beach, Florida-based property management firm FirstService Residential.
“When consulting our clients, we always push for flexible spaces that can have a multitude of uses,” he said. “With single-use amenities, there often less of an opportunity to monetize the space for multiple generations of residents.”
With technology integrated into almost every aspect of life for Gen Z, new and renovated properties need the infrastructure to support residents’ personal tech use, according to Ted Weldon, executive general manager of Chicago development at New York City-based Lendlease Development.
“Common areas not only need to be designed to appeal to this demographic aesthetically, but also have the infrastructure in place for ultra-highspeed internet,” Weldon told Multifamily Dive.
A more peripheral tech consideration is whether or not living spaces are “Instagrammable” — unique, eye-catching or easily shared on social media as a conversation piece. Mary Cook Associates put this
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The rooftop pool at Ovation in Seattle, a property developed by Lennar and Quarterra Group with interior design by MG2.
Bergen features a 1964 Austin-Healey centerpiece.
A lounge area at Dey & Bergen, a 242-unit property in Harrison, N.J., designed by Mary Cook Associates.
into practice at Dey & Bergen, a 242-unit multifamily community in Harrison, N.J., geared toward younger renters, with a speakeasy-style lounge complete with a 1964 Austin-Healey “Bugeye” Sprite sports car as a centerpiece.
“Because young adults are so tech-focused and digitally connected, they are eager to share their experiences,” Cook said. “The vintage sports car serves as a unique conversation piece and a popular subject for social media posts, and is a big hit among residents and guests.”
What’s losing appeal?
— Old-school business centers. “Larger collaboration spaces haven’t gone away, but the work from home trend has led to a reevaluation, with more of a focus on individual work pods,” said Ted Weldon, executive general manager of Chicago development at New York City-based Lendlease Development.
— Theater rooms. “The cinema as a dark, single-use space is probably not going to survive,” said Gary McLuskey, managing director of global design at Greystar. Instead, he recommends setting up a screening area in a light, airy location, furnishing it with couches to fit multiple people and integrating it with other amenities, such as a lounge or bar.
— Wall-to-wall carpeting. Carol Jackson, area vice president at King of Prussia, Pennsylvania-based multifamily firm Morgan Properties, said that her company always removes this from newly acquired properties. “We’re seeing people more interested in solid surface flooring,” she said.
— Formal lobbies. “A seating area just for the sake of having a seating area is really coming out of favor,” Ryan Kimura, senior vice president of strategic partnerships at Dallas-based architect and project manager Premier, told Multifamily Dive.
Instead, Kimura sees these front lounges flourishing more when equipped to be used as co-working spaces. “A lot of times we’re seeing the lobby area where residents can come in and chat are also being utilized by some of the residents for co-working or a cafe-type solution,” he said.
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Places to perform and create
A number of multifamily developers are experimenting with an amenity that meets a very specific niche: places to produce audio or video, particularly for distribution online. This could take the form of a photo studio for social media, a soundproofed recording booth for podcasters as implemented at Broadridge Philly Apartments in Philadelphia, or even a public musical performing space.
Another variation on this trend is makerspaces, where residents can create artwork, crafts, or other objects. Gallery 64, a Washington, D.C. community developed by Los Angeles-based developer Lowe and Mitsui Fudosan America, offers a maker space and podcast rooms for residents.
Some professionals are more skeptical about these spaces. Elie Rieder, CEO of Montebello, New York-based developer Castle Lanterra, considers them a niche offering that only work in specific circumstances. “These are ideal for urban communities, where residents trend younger and are more tech savvy,” Rieder said. Kotler underscored the importance of proper planning for these amenities.
“Makerspaces for woodworkers or painters will quickly become a mess, possibly a hazard, if not properly maintained,” Kotler said. “Music studios or practice rooms, while less hazardous, will create a lot of noise and need to be adequately soundproofed to prevent any disruption to the rest of the residents.”
Outdoor and active spaces
Outdoor living is a trend that has held strong for the last several years, having gained a boost during the
“Outdoor and active spaces will continue to be the number one amenity that residents seek in 2023,” said Philip Carpenter, chief operating officer at Lendlease Communities. “The pandemic amplified residents’ desire to be active and that want is only increasing… We are continuing to create even more of these green spaces on our installations by offering amenities like walking trails, pools, and even more extensive athletic centers.”
This has opened up an avenue for more specific fitness amenities that tie into the broader activity offering.
“Our developer clients are adding spaces like yoga studios that double as meditation spaces; steam rooms, saunas and massage rooms adjacent to fitness centers to create a spa-like experience; and indoor/outdoor workout areas,” said Jonathan Delcambre, senior design leader and managing in Dallas for Minneapolis-based design firm BKV Group.
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The makerspace at the amenity suite shared by Cirrus, a condominium building, and Cascade, a rental building, both developed by Lendlease in Chicago.
The Villas at Bryn Mawr Apartment Homes Bryn Mawr, PA
InFeaturing: Lauren Werkiser, Design Director
Note: The following article originally appeared in Multifamily Executive.
order to appeal to a wide range of people in today’s rental pool, multifamily owners, managers, and developers need to analyze both societal and market trends, specifically ones with staying power that could influence design in the years to come.
To see what’s trending for 2023, MFE consulted several industry design experts, including Lauren Werkiser, design director at Morgan Properties; Mark Odom and Erin Nies of Mark Odom Studio; Esther Sperber, founder of Studio ST Architects; Paulee Halloran, vice president of asset management at Kairoi Residential; and Loren Nelson, vice president and national leader for multi-family at NELSON Worldwide.
Keep reading for nine trends and features they think will be popular this year—and into the future.
EMERGING TRENDS COMING TO MULTIFAMILY COMMUNITIES IN 2023
More Telework: Although some people have gone back to work in offices, many are still operating on hybrid schedules. As a result, experts say work-from-home options will still be important in 2023. “Hybrid work may be here to stay, and we’re certainly hearing more and more that job seekers want the flexibility to work remotely,” says Werkiser. “So, our approach to interior amenity design takes into consideration the need for residents to take a call in a private space or participate in a virtual meeting outside of their apartment from time to time.”
Creative Work Spaces: Building off the telework trend, some of the work spaces that developers are designing appeal to residents that may not be the typical laptop worker, including entrepreneurs, digital content creators, artists, and more. “With the changing landscape of how people work from home, we have started looking at not only co-working spaces but also work facilitator spaces,” says Nies. “These are designated digital creator spaces—dedicated spaces that can be used for podcasting and photography.”
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Pickleball Popularity: According to several of the interviewed experts, the newest upand-coming sport is pickleball. Developers are installing courts in droves, and renters have responded positively. “The sport historically appealed to an older demographic, but now it’s everywhere in the mainstream media, and the younger audience has caught on,” says Werkiser. “So now, a not-so-new sport is ‘new’ again as a big outdoor amenity trend going into 2023.”
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Adaptive Reuse: From old churches to abandoned warehouses to office buildings, developers lately have been using existing infrastructure to create multifamily units. “Adaptive reuse will be an ongoing build and design trend in 2023,” says Sperber. “It is more sustainable to reuse existing structures than building from the ground up. Reusing old warehouses, factories, etc., will continue to appeal to residential developers in 2023 and beyond.”
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Food Deliveries: Last year, MFE highlighted the increase in multifunctioning mailrooms. As an extension of that, developers are now incorporating food delivery areas, which encompass restaurant takeout and grocery and meal-prep delivery services. “Multifamily clients are asking for food delivery service areas, which rose in popularity during COVID and is now becoming even more commonplace,” says Sperber. “We will see specific drop-off areas for food deliveries, similar to mailrooms.”
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Wellness Centers: For the past few years, the industry has put a lot of focus on the health part of health and wellness. Now, developers are designing rooms specifically for wellness, including meditation areas, massage rooms, and saunas. “We strive to provide our residents with a feeling of community and design spaces that reinforce the idea that where they live is much more than just a place to hang their hat,” says Halloran. “Fitness centers are the No. 1 amenity in multifamily. We’re taking things to the next level with spaces for selfcare and physical recovery after a hard workout.”
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EV Charging: More and more of today’s residents have electric vehicles (EVs). With a rise in use, those residents need chargers. “EV charging stations have moved from being an amenity to a necessity for developers wishing to attract and retain residents and foster an environmentally sustainable community,” says Nelson. “As more charging companies enter the market, we are seeing owners incorporate innovative technologies to reduce downtime and make charging as frictionless as possible, ultimately providing amenities that don’t seem like an afterthought.”
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Micro-Units: With affordability top of mind, some architects say that micro-units will be a significant trend going forward. “The micro-home will be an ongoing trend in multifamily build and design,” says Odom. “Units are becoming smaller with intent to focus on social engagement and connection to the neighborhood lifestyle. Small work nooks versus offices will suffice for the work-from-home user.”
Evolving Tech: In the past, experts have noted smart elevators, virtual doorman systems, and keyless locks as top multifamily technologies. Those features and more have continued to evolve to make day-to-day living more convenient for residents. “Keyless entry technology allows residents to control access to their building, their units, and amenity spaces using a card, key fob, or even their phone,” says Nelson. “New technology can allow residents to use temporary visitor passcodes or easily access authentication for those needing to enter the apartment, such as a cleaning service or someone delivering and putting away their groceries.”
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How Multifamily Properties Can Brace for Freezing Temps
Featuring: Andy Hoff, Senior Vice President of Facilities
Note: The following article originally appeared in Multifamily Executive.
As early as September, Morgan Properties begins preparing for winter. Now at the start of the season, the company is fully stocked with necessary products, and their winter equipment is maintained and ready. By asking service teams to test snow equipment—including snowplows, snow blowers, and salt spreaders—they can account for what’s in working condition and what may need repairs.
“We always get our equipment into the repair shop before other operators— most repair shops are still repairing lawnmowers when we get our equipment to them. Morgan Properties’ procurement team also starts negotiating salt, magnesium, and calcium pricing during the late summer months,” says Andy Hoff, senior vice president, facilities operations at Morgan Properties.
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“Our team obtains locked-in pricing and commitments, so we are supplied when needed. Costs certainly keep going up, which we can’t control, but the earlier we prepare, the better.”
Lendlease Communities takes their properties, residents, and technicians’ safety into consideration when it comes time for winter weather. “ We equip our technicians with everything they need to be safe on the job like snowshoes so they can travel safely from door to door, and we hold consistent trainings so they can operate our machinery safely and efficiently,” adds Ron Johnson, project director at North Haven Communities, military family housing created by Lendlease.
Morgan Properties’ supply list also includes anti-slip footwear in addition to snow shovels and bags of salt, calcium, and magnesium. For heavier equipment and machinery like snow removal trucks, the company gets creative. “In the Snowbelt regions, we have ‘Truck Rodeo’’ events. We bring an entire region together with the company’s trucks on full display. Each site team installs the plow, salt spreader, emergency yellow lights, and first-aid kits,” says Hoff.
“This event is set up as a competition with prizes! All snow removal trucks are graded on many things to be sure all checklist items are completed before the first snow event. This measure ensures all snowplow repair kits and lights are working and that state registration and insurance cards are correct. Trucks must be cleaned, inside and out, and all fluids are checked for proper levels.”
With several Lendlease properties also located in heavy winter conditions, the company is sure to inform residents and employees of what to expect. “Safety is very important to us. In advance of every change of season we train new and existing employees on safety protocol and how to properly use equipment,” says Dean Harrison, project director at Lendlease’s Fort Drum Community Homes in upstate New York. “All of our vehicles carry ice melt so that our staff can readily clear walkways whenever they see snow or ice accumulating.”
Indoors, Morgan Properties residents are advised to open cabinet doors, keep thermostats above 60 degrees, and let faucets drip to prevent freezing pipes, Hoff says. For residents new to snow, like at North Haven Communities’ Fort Wainwright property in Alaska, Johnson says an education program “Welcome to Winter” is offered where winter newbies can learn the basics on how to stay safe and warm throughout the season.
“We discuss the importance of keeping driveways and sidewalks clear of snow and ice, how to take care of a pet in extreme weather conditions, how they should lay out their homes—pulling furniture away from their heaters so warm air can circulate throughout the house, keeping windows firmly shut so they do not freeze the windows or internal pipes, keeping entry points to the home clear and free of ice, being conscious of your garage, and limiting heat from escaping,” Johnson explains.
And for developers who have expanded into a new market with winter weather conditions, Hoff shares, “Connect with local vendors about how to best address the weather conditions in a new area. Initiating those dialogues as soon as possible is critical to being successful. Winter conditions vary throughout the country so it’s important that you know exactly what your company is up against and the resources you will need to be successful.”
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As Morgan Properties continues to grow and expand its teams and organizational resources, we wanted to start introducing you to different departments to help you get to know them and learn more about what they’ve been working on for the company.
COMMERCIAL
MEET THE AND TEAMS
The Design Team was created when Lauren Werkiser transitioned from Marketing into the role of Design Director in 2019. Our in-house Design Team is responsible for interior and exterior design, amenities, companywide signage design, administering the company’s online Design Center, and purchasing furniture, fixtures, décor, and signage through a multitude of vendors. Lauren’s team of Regional Design Managers and Signage Manager grew from five to eight employees by 2022 and are aligned to regional geographies throughout our portfolio.
The Commercial Team was started in 2017 with the hire of Jon Nickel, Director of Non-Residential and Special Projects, that began with the management of retail leases, but has grown into a department that not only manages retail leases, but has expanded into office, cell, and development. Did you know Morgan Properties is the owner/ operator for 33 commercial properties across the country? Currently, Jon has a mighty team of three, including Brittany Anastor, Commercial Asset Manager, Zachary Swainder, Commercial Property Manager, and Stacie Rocco, Commercial Analyst
DESIGN
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Amanda Heichelbech
Regional Design Manager
Portfolio: MD & VA
Denise Edwards
Regional Design Manager
Portfolio: NY
REGIONAL STAFFING
Erin Malone
Regional Design Manager
Portfolio: NJ & Central PA
Morgan Meinert
Regional Design Manager
Portfolio: Midwest & Western PA
Katie Brooks
Regional Design Manager
Portfolio: N/S Carolina & TN
Anya Council
Regional Design Manager
Portfolio: FL/GA/LA/ TX/AL
Justin Veisz
Signage Manager
Portfolio: Companywide
The success of both of these teams relies heavily on collaboration and partnership with other departments, including Facilities, Marketing, and Property Teams, as well as the coordination with numerous vendors.
Corporate HQ Update
Their groups are also both part of the team supporting the Corporate Headquarters move to Conshohocken, PA. Over the last few years, the Corporate HQ Move team has been working diligently to create a new long-term home for the Morgan Corporate Family based out of King of Prussia, PA. Aside from the names you might expect to see on a transition team, like Steve Waters, Rimas Petrulis, Mike Schechter, and the Morgans, Jon Nickel and Lauren Werkiser have been working behind the scenes to make sure our new home is one that reflects a vision the Morgans have had for a long time. The plan for this office transition is to create a space that represents the best-in-class real estate company that we are, while still paying homage to the past, which paved the way to our unparalleled success over the years.
The renovation of the new Conshohocken HQ office on the Millennium campus is scheduled to be completed before yearend and will feature state-of-the-art, residential-like finishes and amenities including a fitness center, training room, cafeteriastyle dining area, and indoor/outdoor event spaces to promote wellness, in-office collaboration, and the ultimate work-play environment. The modern office redesign will accommodate several hundred full-time employees in private and collaborative workspaces. This year, we are also relocating our Rochester, NY and Boca Raton, FL corporate satellite offices to new, modern locales near retail and entertainment.
Stay tuned for future updates on the Corporate HQ and a sneak peek of what you can expect!
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2022 Design Team Highlights
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LAUNDRY CENTERS EXTERIOR ENHANCEMENTS FITNESS CENTERS COMMON AREAS & HALLWAYS FURNITURE PACKAGES ENHANCEMENT PROJECTS OUTDOOR AMENITY PACKAGES CLUBROOMS Morningside Apartments & Townhomes Owings Mills, MD
Commons Apartments & Townhomes Columbus,
Apartment Homes Pittsburgh, PA The Preserve at Beckett Ridge Apartments & Townhomes | West Chester, OH King’s Manor Apartment Homes Harrisburg, PA Lincoya Bay Apartment Homes Nashville, TN
Easton
OH Westpointe
Highlights – By the Numbers
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LAUNDRY CENTERS EXTERIOR ENHANCEMENTS
IN-UNIT ENHANCEMENT PROJECTS
CENTERS GAME
BUSINESS CENTERS THEATER
MODELS
The
CLUBHOUSES (MULTI-ROOM PROJECTS)
LEASING
ROOMS
ROOMS
Homes
Carlyle Apartment Homes Baltimore, MD
Woodview at Marlton Apartment Homes Marlton, NJ
Willowbrook Apartment Homes Jeffersonville, PA
Eagle’s Crest Apartment Homes Harrisburg, PA
The Overlook at Golden Hills Apartment Homes Lexington, SC
Smarter Laundry. Happier Residents.
What’s been happening in the laundry rooms at some of our properties recently? They’ve been getting smarter and now you’ll find technology around every corner. These modern upgrades to improve the laundry experience for our residents allows them to say goodbye to the coin-operated machines of the past and helps them easily manage this chore remotely through their mobile phone.
One App Does It All
With the WASH-Connect app, there’s no need to fumble for quarters, search the laundry room for available machines, or guess when laundry is done. The app automatically displays washers and dryers available nearby. Residents simply tap on the machine they want to use and pay right from their phone within seconds. They can get alerts when their laundry is finished. Plus, there’s the added convenience of being able to request service right from the app and get refunds when needed. Refunds are easily credited to a user’s digital wallet.
In addition to the WASH app, we also offer residents SmartCard stations to load funds onto their SmartCard, or purchase additional SmartCards, using debit or credit. They can use their card just like cash!
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Upgraded Smart Laundry Spaces
Park at Lake Magdalene Apartments & Townhomes | Tampa, FL
at Lake Pointe Apartment Homes | St. Petersburg, FL
Lakes Apartment Homes | Woodridge, IL
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Before After
Reserve
Windsor
Caring. Sharing.
We believe that making a positive impact in the communities that we serve is a critical component to our long-term success. In November 2022, we recognized National Gratitude Day, and on behalf of our Caring. Sharing. Giving. charitable platform, we invited teams to consider giving back to their community. Our teams showed their Morgan PRIDE and answered that call!
Ronald McDonald House of Maryland
Thank you to all who were able to participate in the Morgan Properties “Day at the House” volunteering event with the Ronald McDonald House of Maryland on December 1 st ! It was a tremendously rewarding, heartwarming, and memorable day –from serving and packing meals, to decorating trees with handmade ornaments, to tours of the house and meeting some of the families and creating no-sew blankets for their kids.
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Sharing. Giving.
On behalf of our Caring. Sharing. Giving. program, we thank YOU for giving your time and your love to this wonderful organization that, thanks to supporters like Morgan Properties, provides kids, parents, and extended family a “home-awayfrom-home” where they can find refuge, compassion, encouragement, and sustenance.
In January, we returned to the House to present Ronald McDonald House Charities (RMHC) Maryland with our $15,000 donation for every Ravens defensive turnover this season.
View all photos from the RMHC event here
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Morgan Cares
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MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 26 KICKING OFF 2023 WITH Our Corporate and across the country –Integrity, Diversity, REGIONAL MEETINGS
Regional teams gathered together to kickoff 2023 in different ways all – yet, we were all unified by our company values of Passion, Respect , , and Entrepreneurial Spirit .
CORPORATE KOP KICKOFF EVENT
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Marina Dikos EVP, Chief Financial Officer
MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 28 ON YOUR EXPANDED ROLE!
Congratulations IN YOUR RETIREMENT! Pat O’Grady Best of Luck
Facilities Area Vice President
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Brian Turner
Congratulations!
FACILITIES & MAINTENANCE MANAGER OF THE YEAR!
MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 30 CONGRATULATIONS! TO THE PROPERTY MANAGEMENT ASSOCIATION’S PACE, MAINTENANCE PROFESSIONAL, & MAE AWARD WINNERS! THE MORGAN PROPERTIES’ TEAM WON AN IMPRESSIVE 8 AWARDS!
TO THE GCAA BRAVO AWARD WINNERS!
The BRAVO Awards are designed to celebrate members of the Greater Charlotte Apartment Association (GCAA) and all that they’ve accomplished throughout the year.
Summerlin at Concord Apartment Homes won GCAA Team of the Year! Congratulations!
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MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 32 NAMED 2023 Delaware Apartment Association (DAA) President TO THE AMAZING Annemarie Hobson Regional Manager OUR MOST SINCERE CONGRATULATIONS! Morgan Properties celebrates and our many female leaders
MORGAN PROPERTIES NWSLTR WINTER/SPRING ’23 Regional Property Manager of the Year at the GFAA Starlight Awards! Lisa Ford REGIONAL MANAGER TO THE AMAZING for being recognized as 33 celebrates Women’s History Month leaders across the company!
Our Most Sincere CONGRATULATIONS
Dan Flamini Area Vice President
New Jersey Apartment Association (NJAA) Board of Directors Vice President on being appointed
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Area Vice President NAMED
2023 IREM President Southern NJ Chapter Carolyn Cannella Regional Manager AWARDED
2022 IREM Certified Property Manager (CPM) of the Year
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Dan Flamini
CONGRATULATIONS!
AMONG THE TOP APARTMENTS IN THE NATION FOR ONLINE REPUTATION! TOP 1% WE’RE IN THE Congratulations
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2023 BEST PLACES TO WORK MULTIFAMILY®
#6 Nationwide
Morgan Properties was recognized at the Multifamily Innovation® Summit Awards for the Best Places to Work Multifamily®.
Congratulations to our amazing Morgan Team!
MORGAN PROPERTIES WAS RECOGNIZED AS A
2023
WORKPLACE IN THE USA
2022 TOP WORKPLACE
#23 in the Maryland Region
Thank YOU for helping us achieve this ranking as a Top Workplace by participating in our annual employee survey.
Morgan Properties has now won 6 years in a row –Congratulations to our amazing Morgan Team!
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TOP
Sandra Haggerty
Name: Sandra Haggerty
We are continuing our There are many employees acquisition, growing
Years with Morgan Properties: 30(!) | Years in
Title: Senior Accountant, Corporate
Motto: Be happy with what you have while working
Sandra joined the Morgan Properties team in 1993 in the Accounts when there were only five employees in that group, and they were payments. She recalls one of the first skills questions being asked
After about two years, Sandy went into Accounting and became Properties for wholly owned properties. She has responsibility and ensuring operational and WTN’s are coded correctly to G/L
After the pandemic, in March 2020, the Accounting team moved Prussia (not far from Kingswood), providing more space for the
In April of 2023, Sandy will be celebrating her 30-year anniversary to drop her a note (or a postcard) and congratulate her on her
< 1993
Restaurant staff
1995
Senior Accountant for 28 Wholly Owned Properties (25 Berwyn properties + 3 Sandy One properties)
1993
Accounts Receivable (a department of 5) handling “KBF”Kingswood, Forge Gate, and Brookside
March 2020
The Accounting Team expands and moves into the Renaissance Building
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our feature spotlighting a seasoned, valuable member of the Morgan Properties family. employees that have been with the company for decades, or that were brought on through growing their career path along the way, and we want to share their growth story!
in the Industry: 30
working for what you want.
Accounts Receivable department at a time were sending postcards for resident asked of her as “Can you logon to a computer?”
became a Senior Accountant for Morgan responsibility for reviewing financials and depreciation G/L accounts.
moved into the Renaissance Office in King of the rapidly expanding group.
anniversary with Morgan Properties – so be sure her three amazing decades of service!
Fun Facts:
• Morgan Mentors: The late Jane Goforth, who was a former Treasurer at Morgan, her manager and close friend of Mitch Morgan; Gail Huber, Amanda Tralies, Hannah Miracle, Amanda White & Katie Hunsinger – they all work really well together as a team, have strong communication, and are always willing to help if someone has questions.
• Local Tip: Did You Know? The King of Prussia Mall, based in Sandy’s hometown, sits on what geologists call karst, a landscape of dissolvable limestone prone to sinkholes. While the rock is almost a half-billion years old, experts say more development could exacerbate the sinkhole problem. But don’t worry, people have been shopping there safely for decades.
• Outside of work: Sandra enjoys gardening and spending time with her family, friends, and cat, Morgan. Morgan was a stray found at one of our apartment communities.
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Charlene Arcila, was a trans woman and LGBT+ activist who moved to Philadelphia in 1990 and immediately started making an impact. Arcila created the Philadelphia Trans-Health Conference after noticing the lack of health programs dedicated to trans Americans, and it is now in its 21st year. Arcila is also responsible for the removal of gender stickers on SEPTA’s commuter passes after facing discrimination on her ride home from work. Her community-based activism and belief that one should “feel connected to people or communities beyond yourself” has had lasting impact on LGBT+ communities.
Mary Mcleod Bethune was a civil rights champion and dedicated nearly 50 years to improving life for Black Americans in Florida. Bethune recognized educational and health disparities for African Americans and opened one of the first schools for African American girls, now Bethune-Cookman College, as well as the first hospital in its area to treat Black patients.
For anyone visiting Daytona Beach, the Mary McLeod Bethune House is open to the public and offers more information about her life and work.
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Morgan Properties by highlighting Community markets has left an We encourage anyone looking to support Black-owned to visit obw.com or supportblackowned.com to find a directory online or local options.
is proud to celebrate Black History Month
Community Changemakers
whose work in our an impact on the world.
Business pioneer Reginald Lewis was born and raised in Baltimore, MD and was the first Black American to build a billion-dollar company. Lewis paved the way for future entrepreneurs and Black leaders through his life’s work and Morgan Properties is honored to highlight him during Black History Month.
For anyone located in or visiting Baltimore, consider visiting The Reginald F. Lewis Museum of Maryland African American History & Culture (lewismuseum.org) to learn more.
directory of
An important figure in Black history is Frederick Douglass: the abolitionist, orator, and publisher who called Rochester his home from 1847 to 1872. In Rochester, he published his newspapers, the North Star and Frederick Douglass’ Paper, assisted friends Amy and Isaac Post in Underground Railroad activities, hosted runaway slaves in his own home, gave speeches, supported women’s suffrage alongside suffragist Susan B. Anthony, and much more before moving to Washington D.C. in 1872.
There are a few great ways to retrace the Douglass legacy in Rochester:
• Take the self-guided Frederick Douglass Walking Tour
• Learn more about Frederick Douglass and Rochester’s ties to the Underground Railroad on an AKWAABA tour
• Visit Frederick Douglass’ final resting place at Mount Hope Cemetery
• Check out Narrative of the Life of Frederick Douglass at the Rochester Public Library
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Black-owned businesses
Employee Appreciation Day! MARCH 3 RD
We wanted to take a moment to thank you for your commitment and hard work at Morgan Properties. We’d like to wish everyone a Happy National Employee Appreciation Day!
Please enjoy your paid time off & thank you for all that you do for Morgan Properties and for each other!
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