THE LEADING EVENT FOR PUBLIC RISK PROFESSIONALS
JUNE 14–17
REGISTRATION NOW OPEN! conference.primacentral.org
Managing risk in our cities, counties, schools, states, and tribal nations presents unique challenges and PRIMA’s Annual Conference is the only conference dedicated to YOU: PUBLIC SECTOR RISK MANAGEMENT PROFESSIONALS
PRIMA’S 2020 ANNUAL CONFERENCE OFFERS
4 DAYS 55+ EDUCATION SESSIONS 7+ NETWORKING EVENTS 75+ VENDORS PRIMA’s 2020 Annual Conference, #PRIMA2020, will bring together thought leaders in the public risk management field who will share their experience and solutions to some of risk management’s toughest problems. Join more than 1,200 of your public risk management colleagues for an exceptional learning and networking opportunity
IN NASHVILLE!
PRIMA 2020 SPONSORS THANK YOU TO OUR AMAZING SPONSORS! (as of 02/12/20):
PLATINUM
GOLD
SILVER
BRONZE
PATRON HCA ASSET MANAGEMENT
4 | PRIMA’S 2020 ANNUAL CONFERENCE | JUNE 14 –17, 2020 | NASHVILLE
SPECIAL EVENTS Unless otherwise noted, events are included in the full conference registration. SUNDAY, JUNE 14
TUESDAY, JUNE 16
WELCOME RECEPTION 6:30 – 8:30 PM Sponsored by
PRIMA’S SIGNATURE SOCIAL EVENT | OLE SMOKEY DISTILLERY AND YEE-HAW BREWERY 7:00 – 10:00 PM Co-Sponsored by
Kick off the best educational event and trade show in public risk management Sunday evening at the Gaylord Opryland Resort. There’s no better way to get into the conference frame of mind than by meeting up with old friends, networking with fellow leaders in your industry, and building new relationships!
Taste-test Nashville’s finest moonshine at the best party of the year! Check out this indoor-outdoor space located in downtown Nashville as we enjoy moonshine and beer tastings along with great food and live country music. *Shuttle Service Available Guest tickets can be purchased in advance online or onsite.
Guest tickets can be purchased online or onsite.
MONDAY, JUNE 15 – TUESDAY, JUNE 16 MONDAY, JUNE 15 PRIMA’S AWARDS PRESENTATION & RECEPTION 4:15 – 5:30 PM
PRMY Sponsored by Conclude the day’s education sessions by celebrating the top risk managers within the profession, including the 2020 Public Risk Manager of the Year. Toast them, and yourself, with champagne at PRIMA’s 2020 Awards Reception.
HEADSHOT LOUNGE IN THE BUSINESS EXCHANGE 9:00 AM – 1:30 PM | RYMAN EXHIBIT HALL B1-3
Sponsored by NEW! Join your friends at Euclid Public Sector to get a free, professional headshot portrait to use for resumes, social media, and creating the perfect brand, YOU.
WEDNESDAY, JUNE 17 PRIMA’S A.M. HEALTHY KICKSTART 6:00 – 7:00 AM
Sponsored by NEW! Get ready for the last day of the conference by joining us for the inaugural year of PRIMA’s Healthy Kickstart! Get your blood pumping with the choice of High Intensity Interval Training (HIIT) Workout or Yoga. Space is limited, so reserve your spot today! *Not included in full registration. Tickets can be purchased online or onsite.
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GENERAL SESSIONS MONDAY, JUNE 15 | WAKE UP AND WIN! SPEAKER: DAVID MOORE
Sponsored by A dynamic and engaging presentation designed to teach you how to pursue your work whole-heartedly and challenge you to stretch both as a leader and team-member. Learn strategies to create and manage your success, and discover how to grow personally to become the best public risk management professional. Dave Moore will show you how to take your life off of autopilot to Wake Up and Win!
TUESDAY, JUNE 16 | LEADERSHIP LESSONS FROM HOLLYWOOD! SPEAKER: ANDY MASTERS
Sponsored by Award-winning author and leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help busy Public Sector leaders develop and empower their organizations. Andy’s interactive program provides you with a memorable multi-media experience and immediate “take-home” value to help develop both millennials and Gen Z future public leaders.
WEDNESDAY, JUNE 17 | CATASTROPHIC CLAIMS: ARE YOU PREPARED? PRIMA’S KEYNOTE LUNCH & LEARN
Sponsored by In the increasingly complex world of risk management, are you equipped with the proper tools to manage a catastrophic claim? Learn the key items needed to develop an effective process for managing the most convoluted workers’ compensation claims. Gain a keen understanding of strategies necessary to prevent, identify and respond to cyber-attacks. Hear best practices for cyber claims management. Discover how one small incidental defect can create multi-million dollar property damage, resulting in a shift in an organization’s culture and overall functionality. Don’t miss the PRIMA 2020 closing session!
6 | PRIMA’S 2020 ANNUAL CONFERENCE | JUNE 14 –17, 2020 | NASHVILLE
SCHEDULE AT-A-GLANCE SUNDAY, JUNE 14
TUESDAY, JUNE 16
1:00 – 7:00 PM
REGISTRATION Sponsored by
3:45 – 4:45 PM
CAMP FIRE CHATS Sponsored by
3:45 – 4:45 PM
CHAPTER LEADERSHIP COMMITTEE WORKSHOP
6:30 – 8:30 PM
WELCOME RECEPTION Sponsored by
MONDAY, JUNE 15
7:30 – 8:15 AM
BREAKFAST
7:30 AM – 4:30 PM
REGISTRATION Sponsored by
8:00 – 9:00 AM
OPENING GENERAL SESSION Sponsored by
9:00 AM – 2:00 PM
BUSINESS EXCHANGE
9:45 AM – 12:30 PM
EDUCATION SESSIONS
12:30 – 2:00 PM
LUNCH IN THE BUSINESS EXCHANGE
12:30 – 2:00 PM
PAST PRESIDENT’S LUNCHEON
3:00 – 4:15 PM
EDUCATION SESSIONS
7:00 – 10:00 PM
PRIMA’S SIGNATURE SOCIAL EVENT | OLE SMOKEY DISTILLERY AND YEE-HAW BREWERY Co-Sponsors
7:30 – 8:15 AM
BREAKFAST
7:30 AM – 4:30 PM
REGISTRATION Sponsored by
8:00 – 9:30 AM
OPENING GENERAL SESSION Sponsored by
9:30 AM – 2:15 PM
BUSINESS EXCHANGE
10:45 AM – NOON
EDUCATION SESSIONS
NOON – 2:15 PM
LUNCH IN THE BUSINESS EXCHANGE
3:00 – 4:15 PM
EDUCATION SESSIONS
8:00 – 8:45 AM
BREAKFAST
4:15 – 5:30 PM
PRIMA AWARDS PRESENTATION & RECEPTION (PRMY Sponsored by )
8:00 – 11:00 AM
REGISTRATION Sponsored by
8:30 – 11:15 AM
EDUCATION SESSIONS
11:30 AM – 1:30 PM
KEYNOTE LUNCH AND LEARN Sponsored by
WEDNESDAY, JUNE 17 6:00 – 7:00 AM
PRIMA’S A.M. HEALTHY KICKSTART
Sponsored by
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BUSINESS EXCHANGE Meet exhibitors who are ready to learn what you need to make your job easier, more streamlined, and cost-effective. Explore the current list of exhibitors (as of 02/19/20): MONDAY
TUESDAY
9:30 AM – 2:15 PM
9:00 AM – 2:00 PM
EXHIBITORS: EMERGENCY MANAGEMENT BELFOR Property Restoration Meeting the Challenge, Inc. PowerDMS Sedgwick SERVPRO HUMAN RESOURCES ADA Site Compliance Aon Risk Solutions FirstNet Learning, Inc. PCIS PowerDMS Recordables, Inc. Select Actuarial Services INSURANCE ADA Site Compliance Alliant Insurance Services, Inc. Aon Risk Solutions Apex Insurance Agency, LLC Arthur J. Gallagher Risk Mgmt. Services Inc. AssetWorks, LLC Ballator Insurance Group CarFax CBIZ Valuation Group, LLC CHSI Technologies
CHUBB Davies Group Duff & Phelps Genesis Management & Insurance Services Corp HCA Asset Management JP Investigative Group, Inc. Johns Eastern Co., Inc. McGowan Program Administrators Midwest Employers Casualty Munich Re Old Republic OneBeacon Government Risks Origami Risk PCIS Preferred Sedgwick Select Actuarial Services States Self-Insurers RRG The Hartford Tokio Marine HCC - Public Risk Group Travelers Insurance Company Trident Public Risk Solutions/ Argo Group US SAFETY CHSI Technologies FirstNet Learning, Inc.
HCA Asset Management Lytx, Inc Meeting the Challenge, Inc. Origami Risk Recordables, Inc. Safety National Casualty Corp. Select Physical Therapy SMS National THIRD-PARTY ADMINISTRATION CorVel Corporation Davies Group Gallagher Bassett JP Investigative Group, Inc. Johns Eastern Co., Inc. Old Republic Precision Medical Products SMS National TRISTAR TRAINING ADA Site Compliance FirstNet Learning, Inc. Lexipol LLC LocalGovU Lytx, Inc Meeting the Challenge, Inc. PowerDMS
8 | PRIMA’S 2020 ANNUAL CONFERENCE | JUNE 14 –17, 2020 | NASHVILLE
WELLNESS/BENEFITS Company Nurse LLC Precision Medical Products Select Physical Therapy TRISTAR WORKERS’ COMPENSATION Aon Risk Solutions Apex Insurance Agency, LLC Arthur J. Gallagher Risk Mgmt. Services Inc. CHSI Technologies Company Nurse LLC CorVel Corporation Davies Group JP Investigative Group, Inc. Johns Eastern Co., Inc. Midwest Employers Casualty Old Republic Origami Risk PCIS Precision Medical Products Recordables, Inc. SMS National Sedgwick Select Actuarial Services Select Physical Therapy TRISTAR
MOBILE APP The PRIMA2020 app lets you plan your education sessions and connect with your fellow conference attendees, speakers, and vendors. • Build your daily schedule with your preferred sessions and events • Receive reminders and updates • Complete session evaluations easily • Take notes about sessions, speakers, and exhibitors • Use the search options and floor plans to find what you need • Engage and network by sharing conference info and photos via Facebook and Twitter
DOWNLOAD IN MAY
Post your #PRIMA2020 learnings, photos, and more on social media. Remember to hashtag #PRIMA2020 when you do!
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EDUCATIONAL OPPORTUNITIES
PRIMA2020 offers more than 50 educational opportunities covering the latest trends and topics affecting public risk management today. 30-MINUTE CRAM SESSIONS
1.5 HOUR CLASSROOM SESSIONS
2.5 HOUR IN-DEPTH WORKSHOPS
1 HOUR INTERACTIVE FIRESIDE CHATS
SESSION KEY CORE COMPETENCIES PRMS PUBLIC
RISK MANAGEMENT SKILLS
PA/GBS PUBLIC
ADMINISTRATION/ GENERAL BUSINESS SKILLS
CTIS CRITICAL
THINKING AND INTERPERSONAL SKILLS
• Risk Management Process
• Claims Management
• Crisis Management
• Insurance Knowledge and Aptitude
• Risk Control
• Risk Financing
• Finance
• Organizational Management
• Marketing
• Information Technology
• Ethics
• Business Law
• Regulatory Compliance
• Decision Making
• Future Trends
• Strategic Planning/ Management
• Interpersonal Skills
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• Communication Skills
• Politics
LEARNING TRACKS
EMPLOYEE BENEFITS/HUMAN RESOURCES
ERM
RISK & BENEFITS FINANCING/ INSURANCE/ SELF-INSURANCE
RISK MANAGEMENT LEADERSHIP/ ADMINISTRATION
SCHOOLS
POOLS
RISK CONTROL/ SAFETY
WORKERS’ COMPENSATION
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EDUCATIONAL OPPORTUNITIES SORTED BY TRACK (TRACKS ORGANIZED BY ALPHA ORDER) EMPLOYEE BENEFITS/HUMAN RESOURCES • • • • • • • •
A Growing Concern: Policing the Mentally Ill ACA - Dead or Alive? Contract Review: Understanding Hidden Costs in Healthcare How Benefits Decisions Impact Risk Management Identifying/Controlling Risk in Employee Benefits Programs Impact of Mental Health on Absence Management Is Your Sexual Harassment Policy Archaic? One Straw Too Many: How to Address Employee Bullying Claims A GROWING CONCERN: POLICING THE MENTALLY ILL
CTIS INTERPERSONAL SKILLS Michele Molinario - Jones, Skelton & Hochuli, P.L.C. Derek Graffious - Jones, Skelton & Hochuli, P.L.C. Discover the leading concerns among law enforcement agencies regarding their interactions with people with mental disorders. These concerns involve recognizing the behavioral characteristics of persons with mental illness and addressing public concerns involving safely interacting with them. This session will promote a discussion of these complex issues and the proposed solutions across the country.
ACA - DEAD OR ALIVE? PRMS REGULATORY COMPLIANCE Margaret Penado, CPCU, ARM-P, APA, Master of Administration - Coconino County, AZ After the Affordable Care Act was fully deployed in 2014, political action has abounded to overturn its broad sweeping requirements. This presentation will examine where are we now with the most recent legislation on the ACA, and provide an overview of the remaining requirements and potential penalties for employers. This seminar will also examine the elements of the ACA which make it so difficult to repeal or replace, recent court activity, and pending legislation.
CONTRACT REVIEW: UNDERSTANDING HIDDEN COSTS IN HEALTHCARE CTIS DECISION-MAKING
Belva Hale - Sherrill Morgan A contract or administrative services agreement is a necessity for every employer, but these documents can range from a hundred to a few hundred pages. Are you, as an employer, reading every word? Are you asking the right questions when in negotiations?
Are there hidden costs in these contracts that you might not be familiar with? This session will explain what questions to ask when receiving contracts, which fees are being paid, and what might be hidden costs in these contracts.
HOW BENEFITS DECISIONS IMPACT RISK MANAGEMENT PRMS RISK CONTROL Terri Evans - City of Kingsport, TN Belva Hale - Sherrill Morgan Even if we are fully insured in all lines under our risk management umbrella, each one of us will have to work on a variety of claims on behalf of our entity and some will rise to the level of a lawsuit. This session will cover the whats, hows, and whys of claims management for governmental professionals, from the fully insured to the self-funded to captives. We will also discuss current social media trends and the impact on our claims, as well as communication with affected departments, preparation for mediation and litigation, and helping leadership understand the intricacies and pitfalls of public discussions regarding claims.
IDENTIFYING/CONTROLLING RISK IN EMPLOYEE BENEFITS PROGRAMS PRMS RISK CONTROL Patrick Haraden, CEBS, RHU, REBC, CLU, ChFC, GBA, RPA, CPCU, ARM, AIC - Arthur J. Gallagher Sponsoring an Employee Benefits Plan(s) creates certain risks and exposures for the plan sponsor. Compliance and non-discrimination are high visibility areas of concern, but there are other areas – with even more exposure – that go either undetected or uncontrolled. In this session all areas of the employee benefits plan(s) will be reviewed from design, funding, audit, regulatory and compliance, and eligibility.
IMPACT OF MENTAL HEALTH ON ABSENCE MANAGEMENT PRMS RISK MANAGEMENT PROCESS Bryon Bass - Sedgwick Is your employee unqualified or depressed? Not knowing the difference could cost you. The signs of a mental health condition can be misleading and are often misconstrued as an employee putting little to no effort into their job. Discover common indicators of a mental health condition and how managers often misinterpret them, leading to confusion, weakened morale and, in extreme cases, litigation. Learn your responsibilities under the ADA and how you can create a supportive environment for employees facing mental health conditions.
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EDUCATIONAL OPPORTUNITIES IS YOUR SEXUAL HARASSMENT POLICY ARCHAIC? PRMS RISK FINANCING
Ashley Bonner, WSO-CST - Trident Public Risk Solutions, ArgoGroupUS Most organizations have a sexual harassment policy, but is it current with the correct amount of coverage and terminology? Most policies being used in organizations across the country are either not in compliance with Supreme Court Rulings or do not cover current issues. Gain a quick legal overview, learn the current terminology to include for sustainable best practices, and the critical elements for implementation of a modern sexual harassment policy. Leave with a sample policy with procedures for evaluating your own entity.
ONE STRAW TOO MANY: HOW TO ADDRESS EMPLOYEE BULLYING CLAIMS CTIS INTERPERSONAL SKILLS Carrie McFadden - Van Dermyden Maddux Law Corporation Bullying claims continue to account for a growing number of workplace complaints, but what constitutes bullying in today’s world and how has that definition evolved in recent years? This session will provide attendees with real-world perspectives on why and how to address bullying complaints with an eye toward efficient and effective analysis of bullying claims based on current guidance from authorities in law, human resources, and mental health. Session participants will also learn how to organize, analyze, and address, in a written report, the collections of discrete allegations which often combine to form a bullying claim.
ENTERPRISE RISK MANAGEMENT (ERM) • • • •
COSO Vs. ISO 31000: A Comparison ERM Case Study: Dakota County ERM Roundtable The Case for ERM: Protect/Enhance Value
ERM CASE STUDY: DAKOTA COUNT Y CTIS STRATEGIC PLANNING/MANAGEMENT
Dorothy Gjerdrum, ARM-P - Arthur J. Gallagher Jenny Groskopf - Dakota County, MN Dakota County, MN is in its second year of ERM implementation. This session will review how the county program got started, what’s been achieved to date, and the plans for next steps. We’ll discuss the challenges they’ve encountered, problems solved, and how ERM is changing culture and creating opportunities for the county.
ERM ROUNDTABLE CTIS STRATEGIC PLANNING/MANAGEMENT
Dorothy Gjerdrum, ARM-P - Arthur J. Gallagher Join us to discuss common ERM implementation challenges and problem solve solutions. We will share insight and experience, learn from each other, and provide support for your ERM journey! The session will be led by PRIMA’s ERM faculty, with opportunity for everyone to participate.
THE CASE FOR ERM: PROTECT/ENHANCE VALUE CTIS STRATEGIC PLANNING/MANAGEMENT
Lisanne Sison - Arthur J. Gallagher Making the case for ERM can sometimes be a daunting task. The ISO 31000 standard has made this a bit less daunting by putting “Value Creation and Protection” at the core of its principles. Learn how to present the value proposition for ERM, get ideas on how to measure, quantify, and communicate that value to stakeholders across your organization, and how to leverage the principles of the ISO 31000 standard to benchmark and guide continuous improvement of your ERM program.
COSO VS. ISO 31000: A COMPARISON CTIS STRATEGIC PLANNING/MANAGEMENT Dorothy Gjerdrum, ARM-P - Arthur J. Gallagher Lisanne Sison - Arthur J. Gallagher Over the last two years, both COSO and ISO have issued revised versions of their ERM Framework and Standard, respectively. In this session, we will provide an overview of each of the approaches, highlight similarities and differences, and provide some guidelines to help you choose the approach that is right for your organization.
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EDUCATIONAL OPPORTUNITIES POOLS • • • •
Best Practices in Pool Loss Control Keys to Success: Performance Indicators for Pools Pool Information Exchange The Evolution of Public Entity Pooling BEST PRACTICES IN POOL LOSS CONTROL
PRMS RISK /LOSS CONTROL Michael Fann, ARM-P, MBA - Public Entity Partners George Dalton, ARM-P, MCM - Public Entity Partners There’s no question that an effective loss control effort is an essential step in the risk management process. All too often, the risk pool management attempts to launch loss control & safety programs before substantially defining the “why”… in other words, knowing the mission of the effort, and fully understanding the business philosophy behind that mission. This session highlights the need to “get your thinking right” and then establish your program. This session examines the need to build a framework for success and then identifying the people that can help accomplish the mission. Finally, this session will help you prioritize your efforts, and work to identify root causes of accidents.
KEYS TO SUCCESS: PERFORMANCE INDICATORS FOR POOLS CTIS STRATEGIC PLANNING/MANAGEMENT Michelle Carter - Tandem Collective Defining key performance indicators (KPIs) is both art and science, and don’t always come easily, but the right KPIs will help you measure and report on success to your board and stakeholders, as well as signaling when it’s time to make changes. A lack of good KPIs will impede your ability to measure progress, change course as needed, and achieve the outcomes you and your stakeholders expect. Learn how you can apply them to your own member-centric operations.
POOL INFORMATION EXCHANGE CTIS EMERGING TRENDS Stephanie Weiss - AGRiP This collaborative discussion between the Association of Governmental Risk Pools (AGRiP) and pools from across the nation will focus on various topics such as emerging risks, evolving public sector policies, operational concerns, and more. Gain valuable perspective related to their own pooling work through a moderated conversation that blends facts and expert opinions.
THE EVOLUTION OF PUBLIC ENTIT Y POOLING PRMS INSURANCE KNOWLEDGE AND APTITUDE John Brockschmidt - Sedgwick When public entity pools were first created it was out of necessity, providing insurance coverage when traditional markets weren’t even an option. Today, pools prove to be a viable risk alternative for 85% of public entities nationwide, providing not only quality, customized coverage, but claims administration, loss control, and other member-focused services. Explore pooling’s past and future to better understand how pools will continue to serve their members.
RISK & BENEFITS FINANCING/INSURANCE/SELF-INSURANCE • • • • • •
But I Have Tort Caps and Immunities, Right? Interaction of Actuarial Reports and Financial Statements Securing Insurance Coverage for Wrongful Conviction Lawsuits Should a Captive Be in Your Future? State of the Market - Liability Hot Topics The Secrets Behind Successful OCIPs BUT I HAVE TORT CAPS AND IMMUNITIES, RIGHT?
PRMS INSURANCE KNOWLEDGE AND APTITUDE Timothy Corrigan - Travelers In an increasingly litigious environment, public entities face significant potential liability exposures, just as their private counterparts do. However, public entities have an advantage, the ability to assert various immunities and tort cap defenses to limit the extent of their exposure. But what happens when these immunities and tort caps are found not to apply? Enhance your understanding of the evolution of these doctrines, when and how they apply, and to recognize their potential limitations so you can be better prepared to deal with exposures.
INTERACTION OF ACTUARIAL REPORTS AND FINANCIAL STATEMENTS PRMS RISK FINANCING Mujtaba Datoo, ACAS, MAAA, FCA - Aon Actuarial and financial reports are interdependent and provide the boards and management the necessary financial information to fulfill fiduciary responsibility and make strategic program decisions. Understanding the roles of the two reports and where they
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EDUCATIONAL OPPORTUNITIES interact will make readers savvier to understanding their programs and what questions to ask when reviewing the reports. Participants will be enlightened about how these two reports work together to see the full financial picture of their program.
SECURING INSURANCE COVERAGE FOR WRONGFUL CONVICTION LAWSUITS PRMS INSURANCE KNOWLEDGE AND APTITUDE
Alex Brown - Lathrop GPM LLP Alex Roje - Lathrop GPM LLP The modern accessibility of DNA testing has led to an unprecedented rise in exonerations of the wrongfully-imprisoned and a surge in civil rights lawsuits against public officials and municipal entities. These lawsuits commonly result in verdicts in the range of $1-2 million per year of imprisonment, verdicts which can easily bankrupt small to medium sized public entities if they do not have the right kind of liability coverage. Explore the complex coverage issues that arise in connection with civil rights claims and discuss some innovative risk-management solutions that public entities can implement to protect themselves.
SHOULD A CAPTIVE BE IN YOUR FUTURE? PA/GBS BUSINESS LAW Allan Smith, CIAB, CRM - Marsh Captive Solutions David Parker, ARM-P, CRM, IPMA-SCP - Central Arizona Project Captive insurance companies are becoming more common among Universities and Special Districts and have potential for cities and counties. Captives are not just a different form of self-insurance, but the creation and operating of your own insurance company - an insurance company with the flexibility to meet your specific coverage needs. Learn if a Captive can provide just what your entity needs.
STATE OF THE MARKET - LIABILIT Y HOT TOPICS PRMS INSURANCE KNOWLEDGE AND APTITUDE Julianne Shillington, MBA, AINS, AIS, DTM - Munich Re Specialty Insurance Gain an overview of market trends and hot topics that require risk management attention such as: trends in sex abuse, law enforcement, cyber liability, and more.
THE SECRETS BEHIND SUCCESSFUL OCIPS PRMS RISK FINANCING Roger Moore, ARM-P, RIMS-CRMP - Broward County, FL Marco Guardi, ARM, CRIS - Arthur J. Gallagher James Smith, MS, CSP - Arthur J. Gallagher What are the secrets behind successful Owner Controlled Insurance Programs (OCIPs)? In this hot construction market, OCIPs offer public entities, schools, and colleges a better method of controlling construction costs and improving project outcomes. Explore the benefits associated with OCIPs, typical OCIP structures, cost savings, and success stories.
RISK CONTROL/SAFETY • • • • • • • • • • •
#YouToo: Lifecycle of a Sexual Misconduct Claim Driving a Risk Management Program for Your Public Fleet Operations Ideas for Reducing Exposure in §1983 Claims Liability for Police Encounters with Citizens with Physical and Mental Disabilities Preparing for the Unspeakable Protecting Your Organization in a Digital World Smarter, Cheaper, Compliant: Smarter Chemicals to Reduce Risk The Curse of Critical Incident Stress Why Video Footage Isn’t Always the Answer You Knew the Job Was Dangerous When You Took It Your Employee Has Blown the Whistle: Now What? #YOUTOO: LIFECYCLE OF A SEXUAL MISCONDUCT CLAIM CTIS STRATEGIC PLANNING/MANAGEMENT
Chad Blomberg - Lathrop GPM LLP Robyn Anderson - Lathrop GPM LLP The #MeToo movement has resulted in increasing sexual misconduct claims against perpetrators and the public entities (#YouToo) for whom they work or volunteer. Student abuse in public schools is 100 times more prevalent than priest abuse, and courts have found that youth programs are an attractor of sexual predators, which makes a public organization’s risk assessment for these claims increasingly important. This session discusses the life cycle of a sexual misconduct claim, including: (1) responding to the initial claim; (2) investigation and risk assessment; (3) defense of litigated cases; (4) insurance recovery; (5) post-event policy analysis; and (6) prevention strategies.
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EDUCATIONAL OPPORTUNITIES DRIVING A RISK MANAGEMENT PROGRAM FOR YOUR PUBLIC FLEET OPERATIONS PRMS RISK CONTROL
Tiffany Allen - Travelers Sara Sylvis - City of Franklin, TN In providing uninterrupted services 24/7, a public entity’s fleet contains a variety of motor vehicles, many of which create unique liability exposures requiring special controls and driver training. Learn the key elements of a fleet risk management program with practical examples to help solve many of the most common causes of loss. Principals of fleet safety and risk management will be presented to position risk managers to go back to their entity equipped to help department heads and fleet administrators make better decisions, policies, and procedures to control these identified exposures.
PREPARING FOR THE UNSPEAKABLE CTIS STRATEGIC PLANNING/MANAGEMENT Keith Hummel, Chief (Ret.) - J.A. Montgomery Risk Control Designed by our law enforcement consultants this seminar assists risk management professionals with developing action plans for workplace violence and active shooter incidents. OSHA/PEOSH requires public entities to prepare for known hazards. Workplace violence is a known hazard, the loss of life, the number of serious bodily injuries, and the mental health tragedies that are caused by these incidents are reasonably foreseeable. Attendees will go through the planning process that is based on best business practices which includes identifying threats, vulnerabilities, facility assessments, strategic planning, and implementation.
PROTECTING YOUR ORGANIZATION IN A DIGITAL WORLD IDEAS FOR REDUCING EXPOSURE IN §1983 CLAIMS PRMS RISK CONTROL
Richard Spiers, CPCU, ARM, ARe, AIC - Spiers Consulting, LLC Jeffrey Kivetz, Esq. - The Sotos Law Firm Explore ideas for reducing exposure in defending Section 1983 civil rights cases, with an emphasis on 2020 hot button topics. Discuss video interactions with police officers, including body cameras and mandated video-recorded interrogations, and how to use those videos to defeat lawsuits at the earliest possible stage by applying principles of qualified immunity. Another aspect addresses how lower courts are increasingly straying from SCOTUS principles of municipal liability under Monell, and what municipalities can do to pro-actively defend such claims. Finally, we will discuss some of the liability issues involved in providing medical care to detainees in lockups, jails, and prisons, an ever-increasing source of Section 1983 litigation.
LIABILIT Y FOR POLICE ENCOUNTERS WITH CITIZENS WITH PHYSICAL AND MENTAL DISABILITIES PRMS CLAIMS MANAGEMENT
Michael Otworth, MBA, CPCU, ARM - Genesis Management and Insurance Services Ben Eggert - Wiley Rein Public officials routinely interact with persons with physical and mental disabilities in a wide range of situations. Under the Americans with Disabilities Act and Fourth Amendment, public entities across the county face litigation exposure from private lawsuits seeking to determine whether public officials have violated laws protecting disabled citizens. This session will examine the risks faced by public entities and officials under the U.S. Constitution and ADA when encountering disabled citizens and specific steps that can be taken to manage that exposure.
PRMS RISK CONTROL Jason McMahon - Midwest Public Risk Focus on best practices for protecting your organization, network, and customer base from cyber-based attacks using real-life examples. Attendees will gain critical insight and talking points to share with their organization’s employees, decision makers, and stakeholders. The cyber world is here to stay, this session will help build a strong foundation for a safe online future.
SMARTER, CHEAPER, COMPLIANT: SMARTER CHEMICALS TO REDUCE RISK PRMS RISK MANAGEMENT PROCESS
Jennifer Boeder, PMP - Prince William County Government, VA Do staff in your organization know how to clean effectively to kill germs, or are they exposing themselves and others to hazardous chemicals while leaving germs in place? An office’s $3 air freshener could cost an organization hundreds of dollars in unrecognized impacts. Join us for this fascinating and important discussion on how the purchase and use of everyday cleaning chemicals are impacting employee health, and build integrity by creating long-term liabilities and compliance costs for your organization.
THE CURSE OF CRITICAL INCIDENT STRESS PRMS RISK MANAGEMENT PROCESS Kurt Braatz, M.P.A., SPHR - Arizona Counties Insurance Pool Marilyn Rivers, CPCU, ARM, AIC - City of Saratoga Springs, NY Greg Veitch - Noble Cause Training and Development, LLC
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EDUCATIONAL OPPORTUNITIES Law enforcement personnel experience frightening potential outcomes when attempting to gauge the situation as they rush to protect. There are many factors at play including the expectations of society, protection of the officer, the collateral damage the perpetrator sets in motion as the violence escalates, critical incident stress, and the long-term impacts of a career in law enforcement. Learn to identify the risk mitigation efforts law enforcement practices for resolving violent encounters while exploring the community partnerships that can be developed to assist local law enforcement agencies in managing their stress, training, and community engagement.
WHY VIDEO FOOTAGE ISN’T ALWAYS THE ANSWER PRMS RISK CONTROL Michael Ranalli, Esq. - Lexipol Risk management professionals must analyze public safety issues in two contexts: understanding the behavior behind a current claim and developing member programs to help to mitigate future risk. Video related to law enforcement interactions frequently become viral internet sensations and national news. Learn how misunderstanding video limitations and personal reactions under high stress cause flawed conclusions regarding officer behavior, which can be further exacerbated by hindsight bias. In addition, learn about incidents that can be avoided if officers had better training and risk awareness to accurately assess a claim.
YOU KNEW THE JOB WAS DANGEROUS WHEN YOU TOOK IT PRMS RISK CONTROL Dan Hurley, ARM-P, CSP - City of Chesapeake, VA Marilyn Rivers, CPCU, ARM, AIC - City of Saratoga Springs, NY Understand why employees occasionally take significant risks when the inherent dangers of not taking known and established precautions were evident. As the cartoon hero Superchicken would say to his sidekick Fred, who engaged in activities with disastrous results, “You knew the job was dangerous when you took it”. Address and prevent high risk behaviors.
YOUR EMPLOYEE HAS BLOWN THE WHISTLE: NOW WHAT? PA/GBS BUSINESS LAW Sarah Schmitz, Esq. - OneBeacon Government Risks The rise in whistleblower/retaliation claims is occurring under both federal and state laws. Review the current whistleblower/retaliation laws, focus on proper policies and procedures, identify potential whistleblower/retaliation problems in the workplace, and discuss potential pitfalls in dealing with these issues.
RISK MANAGEMENT LEADERSHIP/ADMINISTRATION • • • • • • • • • • • • •
Are You Valued? The ROI of Being You Best Practices to Avoid a Cyber Attack Care and Program Considerations for Underrepresented Populations Creating a Culture of Risk Management Emerging Trends: Public Risk Manager Panel Discussion How Risk Managers can Shape a Connected Future Pathways to Career Development Reducing Jail Risks Through Improved Risk Management Engagement So Now You’re A Risk Manager - RM101 The Power and Potential of Becoming A Change Agent Toxic Individuals - Toxic Workplaces Unforced Errors: Cognitive Psychology for Risk Managers Why Did THAT Happen? Understanding Root Causes ARE YOU VALUED? THE ROI OF BEING YOU
CTIS INTERPERSONAL SKILLS Margaret Spence, RMPE - C. Douglas & Associates, Inc. If you don’t know the value you bring to the table, others will determine your worth. This program examines the mindsets that derail careers, thwarts upward mobility and stops employees from living their dreams. Margaret delivers this powerful presentation to get everyone, from frontline employees to senior leadership, to define their value proposition and create an extraordinary path towards career success.
BEST PRACTICES TO AVOID A CYBER AT TACK PA/GBS INFORMATION TECHNOLOGY Tim Zimmerschied, CPCU, CIC, ARM-P, AAI, AMIM, ALCM - Arthur J. Gallagher Yvonne Moebs - County of Guilford, NC Hermant Desai - County of Guilford, NC A look behind the scenes from broker, risk manager and IT director, on changing and updating protocols, procedures, and hardware to create a best practice environment for cyber security.
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EDUCATIONAL OPPORTUNITIES CARE AND PROGRAM CONSIDERATIONS FOR UNDERREPRESENTED POPULATIONS PRMS CLAIMS MANAGEMENT
Alice Wells, CWCL, AIC - Johns Eastern Company, Inc. Silvia Sacalis, B.S., PharmD - Heathesystems Today’s workforce is more dynamic than ever before: there is a growing population of employees aged 55+; millennial workers are on the rise, bringing with them unprecedented ethnic diversity; women represent approximately 40% of nonfatal occupational injuries. In the public risk arena population segments such as first responders require a unique understanding and approach. With these very specific populations come special health considerations including increased incidence of comorbidities, drug therapy risks, and more. Join workers’ compensation experts Alice Wells and Silvia Sacalis as they explore the program and care considerations necessary to service the dynamically driven and unique makeup of today’s workforce.
CREATING A CULTURE OF RISK MANAGEMENT PRMS RISK MANAGEMENT PROCESS Dean Coughenour, ARM - City of Flagstaff, AZ This entertaining and educational session will motivate and rejuvenate you to build an environment where employees feel empowered to protect not only themselves but each other. Videos will drive specific points in building a sustainable culture with audience participation. Personal stories will help the audience engage in how we impact each other through a decision of attitude, positive or negative. The story of the Duck verses the Eagle. Leave this presentation inspired recharged and ready to make an impact!
EMERGING TRENDS: PUBLIC RISK MANAGER PANEL DISCUSSION CTIS FUTURE TRENDS David Karamessinis - Travelers Learn from your peers’ experiences! We live in a complex world with changing dynamics. New and emerging issues are all around us on a daily basis such as, cyber threats, e-scooters, drug overdoses, changing expectations for police force de-escalation, wearable technology, autonomous vehicles, and others continue to be front and center. In this panel discussion, you will hear from other public risk managers who are managing these exposures and discuss ways your public entity can be more prepared to deal with these emerging trends.
HOW RISK MANAGERS CAN SHAPE A CONNECTED FUTURE PRMS RISK MANAGEMENT PROCESS Jose Peralta, ARM-P - Aon Paul Anderson-Trocme, P. Eng - Aon Mobility corridors, smart lighting, and connected infrastructure are just some of the projects our communities are embarking on today. Many state and local governments already have published smart city visions and are working to fund massive system upgrades. This session will detail a framework for how risk management principles can be implemented to assess the risks of these new technologies, shepherd successful partnerships with vendors, and even help secure financing.
PATHWAYS TO CAREER DEVELOPMENT PA/GBS ORGANIZATIONAL MANAGEMENT Scott Kramer - Autauga County Commission, AL Terri Evans - City of Kingsport, TN James Curbeam - Las Vegas Valley Water District This session features leaders in the field of public risk management sharing their professional journeys. Attendees are afforded the opportunity to learn about successes and challenges from respected practitioners in the profession.
REDUCING JAIL RISKS THROUGH IMPROVED RISK MANAGEMENT ENGAGEMENT PRMS RISK MANAGEMENT PROCESS
Mike Eady - Travelers David Karamessinis - Travelers Jails and correctional facilities face unique liability exposures. Unfortunately, the application of fundamental management principals and their role in reducing liability is often overlooked in the rapidly changing correctional environment. Compounding this challenge is the difficulties many risk managers face in achieving an effective level of engagement with jail leadership. In this session we will equip risk managers with the data, trends, and solutions they need to offer credible assistance to jail leadership in addressing controllable risk factors. We will guide attendees through an exercise of completing a self-evaluation of their current program. Participants will come away with meaningful action steps that will serve as effective conversation starters, and will fuel the growth of a more impactful risk management solutions for these facilities.
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EDUCATIONAL OPPORTUNITIES SO NOW YOU’RE A RISK MANAGER - RM101 PRMS RISK MANAGEMENT PROCESS Jani Jennings, ARM - City of Bellevue, NE If you’re new to the risk management profession and wondering where to start, or if you need to expand your skills to include newly accepted tasks within the risk management arena, this session is for you! A back to basics Risk Management 101 session addressing what every public risk manager needs to know so that you can return to your organization feeling comfortable and confident.
WHY DID THAT HAPPEN? UNDERSTANDING ROOT CAUSES CTIS DECISION-MAKING Gordon Graham - Lexipol In any organization, most of the time, people get tasks, events, etc. done right but, when things don’t go right, there is the potential for nasty consequences. These include, but are not limited to: payouts, losses, litigation, embarrassment, or even death. In this program, Gordon Graham will show you how to identify the root causational factors most often responsible for these consequences and provide proven strategies to address these problems. This includes focusing on initial and ongoing training, and a full understanding of the risk/frequency matrix.
THE POWER AND POTENTIAL OF BECOMING A CHANGE AGENT PA/GBS ORGANIZATIONAL MANAGEMENT Margaret Spence, RMPE - C. Douglas & Associates, Inc. Almost everyone is trying very hard to fix something or change someone or improve somehow, but few people embrace change as a core competency. Change is hard, change tests your resilience, but change can be the most powerful tool deployed by leaders. Image for a moment the impact you could have as a risk manager if your organization embraced change as a core competency. What would you want to change? How would you identify the power and impact of change? What would you do to become an effective agent for change? This session answers all of these questions and more.
TOXIC INDIVIDUALS - TOXIC WORKPLACES CTIS INTERPERSONAL SKILLS Mauricio Velasquez, MBA - Diversity Training Group What is a “toxic person,” and if left to his/her own devices how do they create a “toxic” workplace? Most importantly, how does this toxicity affect employee engagement? Learn how to handle toxic individuals and what skills, tools, and methods one can employ to address the toxicity before it festers and kills morale and productivity.
UNFORCED ERRORS: COGNITIVE PSYCHOLOGY FOR RISK MANAGERS CTIS DECISION-MAKING Dr. Michael Lacroix - The Hartford While we like to believe that we manage risk and make decisions based on cold, rational processes, a lot of psychological research suggests otherwise. Building on Kahneman’s bestseller, Thinking Fast and Slow, we discuss half a dozen “normal” thinking processes that can, and often do, lead us to erroneous conclusions. Chief among these are (1) Confirmation bias, (2) Overconfidence in our own intuition, (3) Over-reliance on our own (often fallible) memories, (4) Substitution, (5) Over-dependence on the concordance of like-minded folks, and (6) Anchoring.
SCHOOLS • Creating a Culture of Emergency Preparedness • Reducing Risk Through Student Engagement CREATING A CULTURE OF EMERGENCY PREPAREDNESS PRMS CRISIS MANAGEMENT Kaylee Sorensen - Arizona School Risk Retention Trust The question for most schools is not if a disaster will happen to them, but when. Being prepared for a disaster, be it an act of violence, natural disaster, or something else, before it strikes can help mitigate both losses and trauma. Explore the importance of creating a positive emergency preparedness culture to ensure appropriate and effective response by districts and schools when disaster does strike. Special focus will be given to strategies to help district and school administrators include staff in important discussions and preparations.
REDUCING RISK THROUGH STUDENT ENGAGEMENT PRMS RISK CONTROL Rick Phillips - Community Matters Erica Vogel - Community Matters Bullying, mistreatment, and cyber-bullying continue to plague schools leading to increased claims and liability for school pools. These issues create negative school climates, make students feel less safe, and interfere with learning. Students who don’t feel emotionally or physically safe at school show a decrease in attendance, academic performance, and graduation while suspensions and expulsions often increase. Bullied youth are more likely to experience health problems including: anxiety, depression, changes in sleep patterns, eating problems, and suicide. Learn methods for engaging youth to create a positive school climate and reduce the risks and liability for school pools.
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EDUCATIONAL OPPORTUNITIES WORKERS’ COMPENSATION • Addressing Public Entities Biggest Workers’ Compensation Challenges • Address the Stress: It’s Costing Your Organization Millions • Avoiding the Wheel of Misfortune: Using Advanced Analytics to Achieve Better Claim Outcomes • How to Grow a Change Management Metaphor • If You Build It They Will Come: Reducing Your Risk by Building Resilience in Your Public Safety Personnel • Non-pharmacological Alternatives to Opioid Medications • The ADA, FMLA and Workers’ Compensation Law: Ensuring Successful Passage Through the Employer’s “Bermuda Triangle” • The Doctor Will “FaceTime” You Now • Understanding Cancer and Heart Presumptions for First Responders • When PTSD Shows Up at Work ADDRESSING PUBLIC ENTITIES BIGGEST WORKERS’ COMPENSATION CHALLENGES PRMS CLAIMS MANAGEMENT
Mark Walls - Safety National Kimberly George - Sedgwick The “Out Front Ideas” team of Kimberly George and Mark Walls return to host a live version of their popular educational series. Leading a panel of public entity risk managers who discuss their biggest workers’ compensation challenges and how they are addressing them. Featuring interactive discussions with attendees with the goal of facilitating information sharing on these important topics. Come prepared to discuss your challenges and solutions!
ADDRESS THE STRESS: IT’S COSTING YOUR ORGANIZATION MILLIONS PRMS CLAIMS MANAGEMENT
Dr. Felice Carlton - Felice Carlton Enterprises, LLC Unmanaged workplace stress in the United States costs more than $300 billion annually in lost productivity, absenteeism, staff turnover, and medical, legal, and insurance expenditures (American Psychological Association Centers for Organizational Excellence). Research shows that increased long-term stress is linked to various diseases such as: heart disease, diabetes, depression, anxiety, unresolved headaches, sleep disturbances, weight gain, memory and concentration impairment, fatigue and digestive issues (Mayo Clinic,
2019). While stress is the root cause of multiple organizational challenges, it is frequently overlooked and minimized, thus increasing costs annually to employers. Creating an organizational culture of stress reduction and self-care is a strategic financial necessity to improving organizational metrics, leadership peak performance, employee productivity customer loyalty, and sustainable growth. Learn from a Doctor of Nursing with over a decade of experience in improving health outcomes, preventing disease and decreasing organizational health care costs by championing employee wellness programs.
AVOIDING THE WHEEL OF MISFORTUNE: USING ADVANCED ANALY TICS TO ACHIEVE BET TER CLAIM OUTCOMES PRMS CLAIMS MANAGEMENT
Brian Billings - Midwest Employers Casualty Workers’ compensation is a data rich business, so turning data into actionable insights should be a top priority. Data is a valuable source of information for managing workers compensation claims. Explore how to utilize workers compensation data to generate better claim outcomes.
HOW TO GROW A CHANGE MANAGEMENT METAPHOR PRMS CLAIMS MANAGEMENT Melissa Steger, MPA, CRM - The University of Texas System Susan Franzen, MSc - PatternShifts, LLC Want to know how one workers’ compensation program mended fences across three organizations following an accelerated outsourcing timeline? Need tips on motivation and engagement during turbulent times? Come learn how to grow a change management metaphor representing a claim advocacy culture. This session will include commentary from some of the stakeholders impacted by the program changes and post-culture shift results.
IF YOU BUILD IT THEY WILL COME: REDUCING YOUR RISK BY BUILDING RESILIENCE IN YOUR PUBLIC SAFET Y PERSONNEL PRMS RISK /LOSS CONTROL
Vickie Taylor, LCSW - Prince William County Public Safety Resilience Center Lori Gray - Prince William County Government, VA Gain an overview of organizational approaches to build resilience in public safety personnel as implemented in Prince William County, VA. This includes approaches to enhance overall wellness, physical fitness, financial wellness, spiritual wellness, psychological wellness, including peer support teams, use of the Stress First Aid model, and targeted behavioral health counseling.
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EDUCATIONAL OPPORTUNITIES NON-PHARMACOLOGICAL ALTERNATIVES TO OPIOID MEDICATIONS - THE HARTFORD CTIS DECISION-MAKING
Dr. Michael Lacroix, The Hartford The discussion around the opioid epidemic has mostly focused on the scope of the problem and the addictive properties of opioids. Recently, regulators, insurers, and health professionals have begun to focus on solutions, and while there are pharmacological alternatives to opioids, a genuine solution will involve non-pharmacological options. Discuss strategies already known to be effective, as well as emerging strategies that should help finally end the “crisis,” notably physical therapy, chiropractic, and psychological treatment alternatives. We argue for a broader focus on the bio-psycho-social context of chronic pain and a re-thinking of coverage policies by public and private-sector insurers.
THE ADA, FMLA AND WORKERS’ COMPENSATION LAW: ENSURING SUCCESSFUL PASSAGE THROUGH THE EMPLOYER’S “BERMUDA TRIANGLE PRMS REGULATORY COMPLIANCE
Tamara Jones - Citycounty Insurance Services Employers working with an injured or ill employee know about the network of overlapping protections available to that employee under FMLA, the ADA, and workers’ compensation. Complying with those protections, however, and ensuring that the employer’s rights are honored can be a difficult task. This session will provide an advance-level perspective on what happens when these three complicated employment concerns come together, drawing from real-life scenarios from the courts and Tamara’s practice. Learn the most frequent mistakes employers make when working with these laws and what attendees can learn from them. Bring your toughest questions!
UNDERSTANDING CANCER AND HEART PRESUMPTIONS FOR FIRST RESPONDERS PRMS CLAIMS MANAGEMENT
Joe DePaepe - McGriff, Seibels & Williams Matt Craig - TRISTAR Insurance Group Across the country, state legislatures have enacted presumption statutes for first responders. Most are aimed at modifying the state’s workers’ compensation statute to deal with what are inherently illness associated with disability type benefits not typically associated with workers’ compensation. While the intention is good, these statutes are often rebuttable presumptions that end up pitting first responders against the municipalities that employ them in the Worker’s Compensation arena, adding costs and often delaying benefits. During this session, attendees will learn how the State of Colorado has taken a different approach to funding indemnity type benefits via an accident policy for presumptive illness associated with line of duty work.
WHEN PTSD SHOWS UP AT WORK PRMS CLAIMS MANAGEMENT Teresa Bartlett, MD - Sedgwick An employee with post-traumatic stress syndrome (PTSD) may have just clocked in and you never even knew it. PTDS is showing up more frequently at the workplace and across a wide spectrums of organizations. PTSD is a mental condition that occurs in individuals who have experienced or witnessed a horrific event, and it is one employers should recognize and understand. This session will look at what risk managers can do to assist employees suffering from PTSD and what steps to take to minimize and mitigate its affect at the workplace.
THE DOCTOR WILL “FACETIME” YOU NOW PRMS CLAIMS MANAGEMENT Fernando Branco, MD., FAAPM&R - Midwest Employers Casualty Telemedicine is a fairly new way to evaluate and treat patients, but our present telecom advances have received highly publicized interest over the last few years. Examine the pros and cons of Telemedicine in workers’ compensation and the current national recommendations. Finally, we’ll review strategic ways to implement and avoid pitfalls with your employees. In the age of easy communication, there is no doubt Telemedicine is here to stay.
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HOTEL AND CONFERENCE REGISTRATION GAYLORD OPRYLAND RESORT & CONVENTION CENTER 2800 OPRYLAND DRIVE, NASHVILLE TN 37214 • STAY AT THE SAME LOCATION AS THE CONFERENCE • ROOM RATE: $205 + RESORT FEES, STATE, AND LOCAL TAXES • RESERVATION CUT-OFF: MAY 30, 2020
See conference.primacentral.org for information on PRIMA’s housing policy, getting around Nashville, and special accommodations. REGISTRATION CATEGORIES
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Guest badges include tickets for: lunches, receptions, and the tradeshow. A la carte tickets can be purchased as well. See our guest badge and a la carte tickets at conference.primacentral.org
22 | PRIMA’S 2020 ANNUAL CONFERENCE | JUNE 14 –17, 2020 | NASHVILLE
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2020 CALENDAR ALL THE IMPORTANT PRIMA DATES IN ONE PLACE!
January 2: ERM Training Registration Opens January 6: PRIMA 2020 Award Nominations Open January 13: PRIMA 2020 Registration Opens January 22: Webinar: Critical Issues January 31: Pioneer Excellence Award Nominations Close
February 19: Webinar: Diversity & Inclusion
March 2: PRIMA 2020 Award Nominations Close March 18: Webinar: Communicating Effectively
April 1–2: ERM Training | Washington, DC April 15: Webinar: Claims Management
May 20: Webinar: CBD Oil
June 14– 17: PRIMA 2020 | Nashville, TN June 18: PRIMA Institute Registration Opens June 24: Webinar: Until Help Arrives
July 22: Webinar: Beyond Risk Assessment
August 4–5: ERM Training | Austin, TX August 19: Webinar: Weather Disaster
September 16: Webinar: Workers’ Comp & Telehealth
First week of October: Cyber Security Toolkit 2020 Released October 14: Webinar: Peer Support October 26–30: PRIMA Institute | Washington, DC
November 4: Webinar: Emerging Risks
December 16: Webinar: Employee Wellness
SEE YOU IN NASHVILLE JUNE 14–17, 2020! VISIT CONFERENCE.PRIMACENTRAL .ORG | 23
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