ATEAM DELIVERING GREATSERVICE AND LOTS OF GOODWILL

Legionella and FireSafe Services is an ever expanding safety business that is winning new customers across the West Midlands

BY MATTHEW PANTER

Thereare many traits you need to create a successful company

Steel, grit, determination, passion, belief and even a slice of luck at times.

And kindness and respect shouldn’tbeunderestimated in business either.That’s certainly something which Legionella and FireSafe Services believe.

“Weare nothing without our people” is the message the management team at the multi-awardwinning and ever expanding Lichfield business arealways keen to push forward.

Staffare very much the fabric of the business, helping create the success which sees the company forecasting up to £6m in turnover this year

It has certainly come along way since it was set up in 2017 by compliance industry specialist Steve Morris, who had adesiretoimprove service excellence in the sector.He was joined by Danielle Bayliss (both pictured left) and LFS was bornwith two laptops and an oil heater in asmall rented office in Lichfield. The pair secured major contracts in several industries, including with Birmingham City Council, retail, education, manufacturing and hospitality, and the firm leads the way in innovative new products and processes.

In June 2021, the business moved from its then Rugeley office to anew standalone HQ at Britannia WayinLichfield to accommodate the growth and continued success means a further move could be on the horizon next year

They have built success from humble beginnings and, last year,LFS received a national award, winning silver for Contractor of the Year (contract value up to £5 million) in the 2022 National Building and Construction Awards at aglitzy ceremony in London. The company was also named Sustainable Installer of the Year

Mr Morris said: “The secret to our success is caring for our clients and our staff.

Danielle and Icould have the best ideas but unless you have the right team

The Secret To Our Success Is Caring For Our Clients And Our Staff

underneath you then you can’t achieve success.

“Wehave agreat team and thereisa good vibe here.

“Wealways say,wedon’t want to just hear typing on a keyboard, we want to hear people talking. We all have a job to do but if we can enjoy it as well, that’simportant.

“My dad, Johnny,was a stand-up comedian in the 1970s. So Iwas brought up with humour and Ifeel a massive part of working here is that we all enjoy it. It helps us have agood retention of staff.”

Business manager Kym

Darby agrees, adding: “Our staffand customers areso important to us.

“No matter how big we get, we always say nobody will ever be anumber.That’show we think.Wepromote from within and we invest in team members.

“On National Employee Appreciation Day,webought every single person in the company lunch and those on construction sites had meals delivered to them.

“Wedolots of employee recognition events such as team building days and, during Covid, we didn’t furlough anyone.

“They worked from home and we had daily meetings and gave them carepackages with little treats, positive motivational books and chocolates.

“Weprovide free private healthcare, 24/7 private GP service for staffand their families, Perk box discounts and access to anew wellness hub.

“Wetry to look after our customers too. We have 100 Easter eggs, which we