Meevo Multi-Location Solutions

Beauty and Wellness Software Built Exclusively for Multi-Location Businesses

2

|

Meevo Powered by Millennium

Overview – Unmatched Experience – Core Engine Architecture – Business Operations – Client Management – Marketing Your Business – Key Differentiators – Meevo System/Architecture – 5-Star Support – On-Demand Education – Converting to Meevo – About Millennium Systems International

Meevo Powered by Millennium

|

1

U N M AT C H E D E X P E R I E N C E

Millennium Systems International – 35+ year track record developing innovative solutions for beauty & wellness businesses – Led by Founder & Chairman John Harms, pioneer of software in the beauty industry – The industry-leading Meevo growth platform offers cloud-based technology – Proudly supporting global businesses in numerous countries – Dedicated to helping businesses grow with the focus on the business side of beauty and wellness – Provide ongoing educational resources, training programs, and workshops to inspire and educate employees – Unmatched industry experience of Millennium’s employees

2

|

Meevo Powered by Millennium

Meevo Powered by Millennium

|

3

UN

INTUITIVE CONVOBAR™

MA

TC

TIONS

POWERFUL SECURITY CONTROLS

ERA

Core Engine

NCE

OP

AN

AG

ERIE

S

CLIENT M

N

EFFICIENT MULTI-TASKING

ON-

DEM

MA

TING SUIT

E

TI

O

|

Meevo Powered by Millennium

SU AR

CA

4

INDUSTRY LEADING REPORTS & ANALYTICS

ST

DU N

ROBUST CUSTOMIZATION & CONFIGURATION

PP

DE

OR

AN

RKE

T

HA XC

VO

EXP

MEE

RS

SI

ES

EM

BU

T EN

PERSONALIZED DYNAMIC SMART CENTERS

EA

ALL-IN-ONE HUB CENTRAL OFFICE

+Y

NG

35

E

D

M

A

CE

HE

R

T KE

A PL

FI

VE

MEEVO

Core Engine Architecture Meevo was built to seamlessly support multi-location businesses, providing all that is needed to run and grow your business. Our solutions are created from decades of client feedback, industry knowledge, and business experience.

Meevo Powered by Millennium

|

5

Business Operations

6

|

Meevo Powered by Millennium

Meevo Powered by Millennium

|

7

Data, Reporting & Analytics M U LT I - L O C AT I O N S O L U T I O N S T O

Drive Business Central Office provides the perfect blend of macro and micro management. Seamlessly monitor multiple locations, collect real-time data and cut back on data entry— leaving you more time to focus on the big picture.

Collect multi-location analytics in one place instead of running separate reports for each location. Define a set of locations by region or business type within Central Office — making it easier for Global Employees to stay on top of the locations they manage.

Central Office composites data, giving you a complete view of key business stats.

•S chedule price changes ahead of time by location, region and market.

• E nable local overrides to allow flexibility in locations for discounts, pricing and security.

•C entralized data management, Client Intelli-merge, cross location liability redemption reporting, Sales Data export for Royalty Processing, Online Presence Management for all locations, reporting hierarchy, new location onboarding management, Multi-Business Type Capabilities!

8

|

Meevo Powered by Millennium

Market Pricing Add memberships, services, products and configure definitions to inherit specific market price, while avoiding other locations’ pricing structures

KEY BUSINESS

Advanced Dashboards Gain in-depth business insights across time and filtered by service, location, booking method and much more, all without running reports. Advanced Dashboards’ responsive metrics let you quickly discover growing trends and actionable ways to up-level your success.

Statistics •S ales Analysis by Location • Client Spending Summary by Classification •O ff-site Liability Transfers •S ales Ranking by Location •S ales Detail •P ayment Detail

D AT A

Management Business Intelligence App Meevo’s Business Intelligence (BI) app lets you quickly and easily compare real-time data to get a high-level view of your daily operations. BI helps keep you plugged into daily productivity so you can make the best decisions for your business on-the-go and on-the-fly.

•M anage data from a centralized location through the global database.

•Q uickly switch between locations or add a new location almost instantaneously.

•N o more duplicate client histories helps avoid confusing client interactions brought on by disparate locations.

Meevo Powered by Millennium

|

9

10

|

Meevo Powered by Millennium

B U I LT- I N S O L U T I O N

MeevoPay Payment Processing & POS • All-in-one payment processing embedded into Meevo • Integrated reporting for enhanced visibility • Competitive transparent rates • Process payments anytime, anywhere—online, in-person, or from your app • Real-time fraud protection with built-in risk mitigation and fraud detection tools • Guaranteed POS uptime of 99.95% or more • Tap, chip, and swipe card payments, Google Pay, Apple Pay, and contactless self-pay • U.S.-based customer support from the Meevo team

Meevo Powered by Millennium

|

11

Goals

MEEVO TOOLS

Define & track business and employee goal achievement, identifying areas for improvement.

Meevo will compare your numbers and provide accurate goals calculated daily, weekly, or monthly.

Business Operations Manage every aspect of your business from security to employee settings to help streamline practices, ensure efficiency, data accuracy and growth.

Gift Cards Sales Design and sell customized gift cards with our secure eGift platform­—integrated into Meevo and available 24/7. Track site usage through Google Analytics.

12

|

Meevo Powered by Millennium

Appointment Confirmations

Sales Ranking

Meevo lets you send automated text/email notifications to clients, including appointment reminders, updates, confirmations and more without the need of a third party solution.

Keep clients informed with minimal effort on your end—which means less no-shows and stronger relationships.

View top-performing retail products, employees and clients that generate you the most revenue.

By detecting your strengths, you’ll learn how to effectively improve your weaknesses.

Sharing Peripherals

Royalties Export

Share credit card terminals and receipt printers across devices, eliminating the need for dedicated hardware for each station. Ring up clients from any device where Meevo is being used.

Export sales information to process and calculate royalties that locations owe and/or are owed based on sales and offsite liability redemption.

Meevo Powered by Millennium

|

13

Client Management

14

|

Meevo Powered by Millennium

Meevo Powered by Millennium

|

15

Client Intake Forms Create custom intake forms with information relevant to you and your clients. Either send a notification to the client or hand them a tablet to fill out the form to create or update a client’s profile.

MEEVO TOOLS

Client Management Simplify client management across locations, providing a personalized experience for all clients.

Docs & Forms

16

|

Meevo Powered by Millennium

Take a top-down approach to form management.

Create customizable and mobile-friendly forms such as medical forms, lash consent forms, waivers, and more that can be sent via email or text message to fill out ahead of time, making your clients’ visits seamless and easy. This integration automates, populates, and saves essential documents for each client within Meevo.

Client Self Check-In

Memberships

Free up your front desk and allow clients to check themselves in for their appointments when they get to the business.

If enabled, clients can also update any information on their profile.

Book accrued membership services at any of your locations. Freeze memberships or expire membership accruals. Automatically charge membership dues and receive alerts for payments not properly collected. Swap or Split services — All tracked in Meevo.

Wait List

Online Booking

Meevo scans your book every 5 minutes and automatically contacts wait listed clients to fill empty slots, eliminating missed opportunities and freeing up your front desk.

We were first in the industry to offer Online Booking—and we’ve since revved up this business boosting platform. Our fully integrated Online Booking allows clients to schedule appointments around the clock, even after business hours. Essentially, you’re making money while you sleep.

Meevo Powered by Millennium

|

17

Marketing Your Business

Automated Campaigns & A/B Testing MEEVO TOOLS

Marketing Suite Attracting new customers, retaining existing clients, increasing revenue, and growing your business all start with effective marketing. Meevo Marketing, Meevo’s powerful marketing suite, helps you create and send customized emails, build automated campaigns, manage your online reputation, improve local SEO rankings, and so much more.

Automate sending tailored emails to specific audiences at predetermined times. Use A/B testing to test subject lines, CTAs, and imagery to ensure you send the best email to your clients​.

Reputation Management Quickly monitor and respond to customer reviews across locations, updating digital platforms across the web. Automatically prompt customers via text or email to provide feedback for their service providers and appointments through our 5-Star Ratings systems.

20

|

Meevo Powered by Millennium

Yield Management

Performance Analytics

The Meevo Yield Management feature helps balance busy and slow times and automatically charges higher prices (if you choose) during peak times and lower prices during slow times.

This pricing strategy influences client booking behaviors & informs employees about the days & times where they can maximize their earnings.

Understand email performance and make improvements that lead to real business growth.

Gain a holistic view of total impressions, clicks and other data to understand your customers.

Listings Management

Local SEO Profile Settings

Update your business details across multiple sites so visitors see accurate results.

Manage and improve your local search results to gain new clients and grow your business.

Meevo Powered by Millennium

|

21

Key Differentiators

Convobar®

S I M P LY P O W E R F U L T O O L S F O R

Your Business Model Meevo is created from decades of client feedback, industry knowledge and business experience. Our cloud software is clever, intuitive and works beautifully with your goals in mind.

You’ll always be in sync—from your PC or Mac computer to iOS and Android devices.

Let the patented Convobar® be your staff’s know-it-all assistant. With voice activation and typing, the Convobar® understands what you say (or type) and instantly morphs an appointment book to match the clients request and find openings.

Smart Center Meevo’s Smart Center is a completely customizable dashboard hub within the software.

Design your space to fit your creative style and keep up with real-time data that’s specific to each role at your business. Now, you can visualize everything important to your salon or spa business in one place.

24

|

Meevo Powered by Millennium

Reports

Security

How do you measure success? Running reports helps you indicate your business’s best path for long-term growth. Speak or type “Reports” into the Convobar®—Meevo will gather vital information and let you know what’s working so you can strategize and stay organized.

Meevo gives you the keys to keep parts of your beauty and wellness software locked. Define limited security roles and grant access only where needed—and you can adjust the settings at any time. Security measures give you the peace of mind you deserve.

Inventory

Customization/Configurability

Tracking inventory just became a breeze. From managing data to defining stock levels and ordering products, Meevo’s inventory software brilliantly takes on every task for you and keeps things tidy. It simply makes your job easier.

Create your own world by customizing Meevo to fit the specific needs of your business. Control key features and adjust settings that apply to your entire business down to individual employees.

Meevo Powered by Millennium

|

25

Meevo System/Architecture

28

|

Meevo Powered by Millennium

DEVELOPER RESOURCES

Build or Plug-In Your Own Integration into Meevo Easily integrate the custom tools your multi-locations rely on with Meevo through our Open API access. Data extracts are available via Daily Data Stream (DDS), and several major multi-location brands have used our APIs for years.

Meevo Powered by Millennium

|

29

P A R T N E R I N T E G R AT I O N S

MeevoXchange Marketplace MeevoXchange is your marketplace to find the tools and integrations to fuel your business operations, accounting and finance, client communications, and so much more.

30

|

Meevo Powered by Millennium

Meevo Powered by Millennium

|

31

32

|

Meevo Powered by Millennium

B E S T- I N - C L A S S

Security and Infrastructure Meevo gives you the keys to keep your beauty and wellness software completely secure. Define on and off-site security roles and grant access only where needed—and you can adjust or customize these settings at any time.

Meevo Powered by Millennium

|

33

5-Star Support

Dedicated Support Team 5 -STA R S U P P O RT

Tier 1 Support Services

Our Business Support team is available to all multi-locations by phone, live chat and email.

Meevo’s Business Support department is comprised of experts with years of experience in the beauty and wellness industry, allowing our team to provide personalized help whenever you need it.

Dedicated Account Manager Multi-location clients will be provided a dedicated Account Manager to assist with every step of your transition to Meevo.

36

|

Meevo Powered by Millennium

Automated Priority & Routing Hours of operation customizable for “Go-Live” date.

98.5%

Positive Support Rating

– Beauty and wellness industry experts​ – Personalized help and education ​ – High-quality, 5-star best-in-class support

Reporting: Daily Summary Ticket and Trend Analysis​, Phone System Statistics​, Training Opportunities​and Process Improvements.

Meevo Powered by Millennium

|

37

On-Demand Education

On-Site Training O N - D E M A N D E D U C AT I O N

Meevo Academy Our Education Team will work with your multi-locations to help you and your teams become Meevo experts through personalized, hands-on, and instructor-led training sessions.

Gain access to all our education and training resources through Meevo Academy, our intuitive learning platform.

40

|

Meevo Powered by Millennium

Get in-person help from our education team.

We’ll come to you with an agenda—customized for your multi-locations. Continued education will also be provided to help everyone grow their skill set.

24/7 Education Education is always right at your fingertips.

Log in to Meevo Academy at work, at home or on-the-go directly from Meevo to access your personalized learning experience.

We’ll Walk You Through It Walk-Through Help guides you through Meevo with step-by-step on screen prompts.

Onboarding Help During onboarding you’ll get paired with a Implementation Specialist who will personally navigate you through the software’s features and functionality.

Meevo Powered by Millennium

|

41

42

|

Meevo Powered by Millennium

A Collaborative, Tailored Conversion Built and Designed for Business Success Our conversion and implementation process is completely customized for your multi location business. Our team is with you every step of the way, ensuring an easy, collaborative conversion for your business.

• Iterative, multi-phased collaborative approach focused on understanding your organizational construct and delivering on your ideal state in Meevo • Successful and repeatable process tailored for your beauty and wellness business with a dedicated Implementation Specialist • MSI will understand your current state and work with you to optimize Meevo during your implementation • Significant emphasis is placed on data cleanup—a key success factor for conversions • Sandbox access with your business’ data provides access to training, data validation, user guides, and test features

Meevo Powered by Millennium

|

43

The Most Trusted & Awarded Beau

20x Best Salon Software

17x Best S

4.4 Software Rating

98.5% Client S

uty & Wellness Software in History

Spa Software

Best Spa Software

Support Rating

4.6 Google Rating

Make the Move to Meevo Robert Maconi Vice President, Strategic Accounts 862.881.6057 rmaconi@meevo.com meevo.com