Re: Purpose Savannah

Hello Re:Purpose!

Let’s do this

Thank you for this opportunity and your cooperation

Hunt statement How might we increase accessibility and demand in the Southeastern U.S. for salvaged lumber (i.e., antique lumber) from Savannah’s deconstructed historic buildings?

Partnering with Re:Purpose Savannah, engage a multidisciplinary perspective to synthesize new ideas for service innovation to: (1) grow the market for salvaged historic building materials (e.g. lumber) in Southeastern region; (2) improve the customer experience at the proposed Re:Purpose Savannah Lumber Yard build-out and (3) support the mission of Re:Purpose Savannah.

Team dynamics

Michelle Estrella Luwei Han Design Management

Andrea Torres Castaneda Service Design

Brittany Reyes

Industrial Design

Service Design

Luke Tan

Moran Zhu

Service Design

Service Design

Andrew Bateman Service Design

Connelly Morris

Jonathan Potts

Kelly Kang

Joe Parker

User Experience Design

Service Design

Design Management

Service Design

Olivier Shyaka

Xuran Zhu

Design Management

Design Management

Olivia Gamadanis Service Design

Natalie Su Service Design

Chandler Qian Design Management

Research: what we found

Need better Communications

Need better Outreach

Need better Organization

Need better Experience

Current State Customer criteria ○

Standard size

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Convenience

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Shopping experience - onsite

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Shopping experience - online

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Brand recognition

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Communication channels

How it affects Repurpose ●

Lack of shared responsibility and communication

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Inventory isn't efficiently captured and communicated

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Board engagement

Using Human Centered Design Methods

Connelly Morris USER EXPERIENCE DESIGN

Jonathan Potts SERVICE DESIGN

Kelly Kang

Joe Parker

DESIGN MANAGEMENT

SERVICE DESIGN

Input & Inventory

Input and Inventory

Hunt Statement Engaging with Repurpose and other organizations that focus on the distribution of reclaimed lumber; to create a system that better organizes reclaimed inventory for sale and a complete service system for customer

Solution 1 Adding Lumber inventory for requesting quotes

Updates when inventory is running low

Providing history on the lumber and the house it came from.

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Solution 2 Work on predictive inventory by placing potential materials on website and getting materials sold before the house comes down.

Announcing deconstruction, advertising materials, tracking sales value compared to contract value.

Better idea of inventory Repurpose will be able to sell on sight and bring back to the yard.

Solution 3 Incorporate NFIC tags into inventory.

Help with tracking wood and calculating board foot for a better customer experience. can scan wood with their phone to see price.

Provide certiďŹ cation services for historical experts, and all valuable timber will be certiďŹ ed by experts.

Outcomes and impacts ●

Improved branding and inventory communication through website

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Improved Lumber Yard Management by distributing wood earlier in the process

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More sustainable efforts to track and communicate wood information to customers and professionals.

Thank you!

Andrea Torres Castaneda

Luke Tan

SERVICE DESIGN

SERVICE DESIGN

Moran Zhu

Olivier Shyaka

SERVICE DESIGN

DESIGN MANAGEMENT

COMMUNICATION Work efficiency

Identify opportunities for Re:Purpose Savannah to increase work eďŹƒciency by improving communication, management and on-site experience.

How might we increase Re:Purpose Savannah’s work eďŹƒciency through

Optimizing the lumber yard experience

03

Improving volunteer management 01

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Encouraging repeat volunteering

SOLUTION 1

VOLUNTEER MANAGEMENT AND COMMUNICATION SYSTEM

OUTCOME 1

VOLUNTEER MANAGEMENT AND COMMUNICATION SYSTEM

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Improve volunteer registration process by reducing the uncessary steps necessary for registering and receiving information

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Improve volunteer management by integrating technology that enables Repurpose to collect volunteer information and send out event invitation automatically.

SOLUTION 2

VOLUNTEER LEVELING PROGRAM & REWARD SYSTEM

OUTCOME 2

VOLUNTEER LEVELING PROGRAM & REWARD SYSTEM

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Improve volunteer work efficiency by building volunteer hierarchy and providing incentives to encourage volunteers to keep coming back

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Distribute staff’s workloads by empowering volunteers for more comprehensive tasks

SOLUTION 3

SELF GUIDED EXPERIENCE AT RE:PURPOSE SAVANNAH

OUTCOME 3

SELF GUIDED EXPERIENCE AT RE:PURPOSE SAVANNAH

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Reduce Mae’s workload by enabling customers and volunteers to have self guided experience

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Improve overall onsite tour experience by implementing signages with clear instructions.

Michelle Estrella

Luwei Han

Britt Reyes

Andrew Bateman

MA Design Management

MFA Industrial Design

BFA Service Design

BFA Service Design

LUMBER LOVERS Education

HUNT STATEMENT

Find opportunities for Re-Purpose Savannah to make a more signiďŹ cant impact within the community through the use of education based around the value of the materials, learning building skills, and gaining practical experience.

SOLUTION 1 Posters

We created a few mock posters that can be hung up at job sites and around Savannah to help attract potential customers as well as inform the public about Re:Purpose Savannah’s mission and impact on the local community.

SOLUTION 1

SOLUTION 2 Informational Video

We created an informational video to convey a message to the public about RePurpose Savannah’s mission. The video will be used as a social media advertisement. With the intent of bringing more attention and business to RePurpose Savannah.

“The Contribution To The Solution”

SOLUTION 3

WEBSITE

SOLUTION 3

WEBSITE

Xuran Zhu

Natalie Su

Olivia Gamadanis

DESIGN MANAGEMENT

SERVICE DESIGN

SERVICE DESIGN

New Markets

We want to expand to wholesale and new markets in order to create sustainable growth for the organization.

Guide Booklet What: a guideline for facilitating internal workshops that lead to sustainable organization growth through discovering new markets

Goals: a guideline for facilitating internal workshops that lead to sustainable organization growth through discovering new markets

Interactive Resource Map

Interactive Resource Map

Interactive Resource Map

Advantages ●

Evolution of Emergent Structures mission ○ Reduction of waste stream to landfill ○ Preserves historic antique lumber for repurposing in other structures/projects

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Advances revenue models that enables the organization’s survival

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Scale-able model (exported)

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Provides advantages for the city of Savannah ● ●

Supports the preservation of historic assets that are a mainstay of the economy Demonstrates regional/national leadership in sustainability efforts

Let’s move on to the interactive stations!