October 2022 Special feature Pulse Monthly Vol.2 Issue 6

P U L S E M O N T H L Y

At a glance

Hello #Team MHMC!

We are so excited to bring to you this special feature for 2022 For the next 3 months Massy Stores Saint Lucia has been kind enough to sponsor our riddle and prize promotion.

We are also looking forward to our biggest event yet, the MHMC Staff and Family Fun Sports 2022.

Everyone has been placed in their designated houses. Do come out and represent your teams!

We have celebrated with many teams over the past few months and we still have so much more to look forward to. Check out our throwback.

Do enjoy the read and don’t forget to follow us @TeamMHMC on Facebook and @teammhmc758 on Instagram.

GROWT

Hello Team MHMC,

We are excited to speak to you in this month’s bulletin. As we continue to improve our healthcare system, it is important for us to ensure continuous learning. As the main healthcare providers on the island, we set expectations on customer service, leadership, and patient care. The Learning and Development team continues to focus on patient satisfaction through customer service by ensuring we all have the skills needed to engage with our patients and their families in a meaningful way. Additionally, there must be continued career progression of our employees through succession planning that provides them with the skills, coaching, and development needed to ensure the core values of our organization remain intact. The L&D team is interested in employee growth on both a departmental and personal level. We want to use this opportunity to encourage people to visit us to discuss what a future at MHMC can look like For the organization’s goal of excellent patient care to be achieved, it is critical that all employees of the organization work together to ensure that policies and structures are followed.

P H O T O B Y M A R T I N R S M I T H

and carried through for us to become the leading choice of health services.

As we come to the end of the year, it is important for us to reflect on the progress that we have made MHMC but most importantly, we must continue to plan and take decisive action to further propel our efforts to become a world class healthcare service provider.

Joy-CareySt.Romaine

Deputy Manager- Learning and Development

CPEA Bursary Programme for September 2022

MHMC has introduced its CPEA Bursary programme for September 2022. All staff in the grade 1 to 5 pay bracket with a child who successfully completed the CPEA examinations, and started secondary school in September 2022, were eligible to apply to this programme from July 2nd to July 31st 2022.

We congratulate the students of the September 2022 school year and wish them all the best in their studies.

MHMC seeks to support its team members as they embark on this new chapter with their family.

STAFF FEATURE:

Dr. Dexter James Cheif Executive Officer

The board of directors of Millennium Heights Medical Complex (MHMC), the primary health care institution in Saint Lucia comprising Owen King EU Hospital, National Mental Wellness Centre, and Turning Point Rehabilitation Centre, announces the appointment of Dr. William Dexter James as Chief Executive Officer Dr James’ appointment took effect from Monday, October 17, 2022

The new CEO is a Certified Management Accountant (CMA) / Chartered Professional Accountant (CPA) of Nova Scotia and a Chartered Accountant (CA) of Trinidad and Tobago; he also holds an MBA in Health Services Management Dr James obtained his doctorate from Bangor University, Bangor Business School, Wales (U.K.) in Public Health Organization and Management, with emphasis on public sector organization, management, and transformation. In May 2018, he was appointed as “Professor of Practice” in

Public Policy and Healthcare Administration by the University of the West Indies, Faculty of Medical Sciences, Cave Hill, in recognition of his leadership role in health reforms and sterling contribution to healthcare practice in the region.

Dr. James has a special interest in reforms in public health, performance management, corporate governance, and healthcare innovation. He has presented research papers at regional and international conferences on many subject areas such as health sector reform, healthcare financing and innovation. He is the recipient of an international award from the Emerald Group Publishing Limited for Outstanding Doctoral Research in the Management and Governance category.

Please join me in welcoming Dr. James to the MHMC Family and do not hesitate to extend a warm Saint Lucian welcome if you meet him walking down the hallway

P H O T O B Y M A R T I N R S M I T H

Ambassadors for Culture and Engagement

Ambassadors for Culture and Engagement (ACE) was established to enhance and maintain an engaging workplace environment. MHMC has embarked on a new adventure, and we are elated for the establishment of the first ever ‘Futsal’ team, also known as the "MHMC Vital Signs" .

On July 30th our proud team of 12 competed against 7 other corporate teams at the Beausejour indoor facility While we were not triumphant, the efforts of our team did not go unnoticed. They continue to train and develop their skills towards victory for MHMC

We encourage all MHMC employees to come out and support our team while they continue to compete at the upcoming Futsal games.

Look up the game schedules on our Facebook page at Team MHMC.

Policy: Consistent punctuality and attendance are essential for providing quality service throughout the entire MHMC. All employees are required to report to work as scheduled.

Guidelines:

Lateness (tardiness) is defined as reporting to work any time after the scheduled workday begins. Reasons offered for tardiness (e.g., weather, transportation, childcare) will be given reasonable consideration All instances of lateness must be recorded using the Late/Absent Form attached as Appendix

Procedure:

A. Employees with three (3) instances of unexcused lateness (occasions of tardiness) in any three (3) consecutive months will receive verbal counselling / caution by his / her direct supervisor.

B. Employees with four (4) instances of unexcused lateness (occasions of tardiness) in any three (3) consecutive months will receive a verbal warning by the Supervisor.

C. Employees with five (5) instances of unexcused lateness (occasions of tardiness) in any three (3) consecutive months will be subject to a first written warning.

D. Employees with six (6) instances of unexcused lateness (occasions of tardiness) during any four (4) consecutive months will be subject to a second written warning

E. Additional instances of unexcused lateness (occasions of tardiness) during any twelve (12) consecutive months may lead to termination.

#Throwback

#Throwback

#Throwback