Pulse Monthly January 2022 Vol.2 ISSUE 1

JANUARY 2022

VOL. 2 ISSUE 1

PULSE MONTHLY Millennium Heights Medical Complex Internal Newsletter

AT A GLANCE

IN THIS ISSUE

Hi #TeamMHMC, this is our first

CEO'S MESSAGE

publication for 2022 and we want to wish you all a Happy New Year!

IN THE KNOW

In this month’s Pulse we want you to get to know your team members,

STAFF FEATURE

celebrate them and stay in the know with MHMC. We’ve added a little treat to the end and you can WIN A PRIZE! So, don’t cheat and read through to get there.

We hope you enjoy the read and don’t forget to follow us to keep updated

TEAM ACE

EMPLOYEE STATUS CHANGES RIDDLE & PRIZE

@Team MHMC on Facebook and @teamhmc758 on Instagram.

JANAURY THROWBACK

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CEO'S MESSAGE Hello Team MHMC, Let me start by saying: You are an incredible Team!

The start of 2022 was ushered in with a surge in COVID-19 cases and of course MHMC has had to PHOTO BY MARTIN R. SMITH

tighten its processes, procedures, and protocols, as well as adjust services all in an effort to manage our space to ensure that we are providing the safest working environment for each of us and safe care to our patients and clients.

As we can see, we are not necessarily out of the red zone and so our efforts as a team to manage the impact of the COVID-19 pandemic is even more so paramount. Let me thank you for the work that you have been putting in day in and day out to improve our service delivery. I know that there are challenges encircling our operations, however, I am more so confident that we have the capacity and intelligence to develop solutions to remedy each of these and will showcase this even more in the days, weeks and months to come.

I want to encourage each HoD, Manager, and Supervisor to put great focus on coaching and feedback, and to increase your one-on-one time with your team members. As we go through this period of uncertainty and our team members grapple with the challenges of the pandemic outside of our walls in addition to operational challenges it becomes a necessity to have checkins with our teams to ensure their overall wellbeing. I also want to encourage each team member to work with your leaders as we work with you to create a safe space that caters to you

Share your feedback with us and let’s keep the communication loop open and smooth.

Ultimately, let's stay the course in making MHMC #1 in Health Care. Enjoy the read and ensure you let us know if we are keeping your attention.

In the meantime, until the next edition, remember to follow the protocols to keep yourself, family, friends and colleagues safe: 1. HANDS Wash your hands often or sanitize when washing is not possible 2. FACE

Wear your mask and wear it properly,

avoid touching your face 3. FEET

Social distance, stay more than 6 feet

apart, avoid gatherings.

Remember: Prevention starts with you; we should all play our part in the fight against COVID-19.

Siobhan

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E H T N I

PRESS RELEASES FOR JANAURY 2022 Closure Of Outpatient Clinics and Elective Surgery at Millennium Heights Medical Complex – January 12, 2022 Suspension of Outpatient Pharmacy Services at Millennium Heights Medical Complex – January 14, 2022 Extended Suspension of Outpatient Services at Millennium Heights Medical Complex – January 24, 2022 Resumption of Outpatient Clinics and Elective Surgery Services – January 27, 2022 Millennium Heights Medical Complex Statement on Facebook Allegations by Patient – January 31, 2022

Guidelines for Selfisolation & Rapid Antigen Testing for Returning to Work After Contracting COVID-19.

Guidelines for Self-isolation & Rapid Antigen Testing for Returning to Work After Contracting COVID-19.

Asymptomatic employees must self-isolate Asymptomatic staff must self-isolate for 7 days (day 1 starts on testing day) and may proceed to work on day 8 with a negative Rapid Antigen Test.

Symptomatic employees must self-isolate Symptomatic staff members must self-isolate until they are fever-free for 48 hours or for 7 days (day 1 starts on testing day), which ever is longer.

Employees returning on day 8 after isolation must get a rapid Antigen test A negative Rapid Antigen test is required prior to the employee reporting to their unit on day 8 to commence work.

If you are returning to work on a weekday, first proceed

to

the

7-bedded

area

adjacent

to

Accident & Emergency for Rapid Antigen testing between 8am to 9am.

If you are returning to work on the weekend or holiday, you must contact your HOD or supervisor prior to day 8 for Rapid Antigen testing.

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Jermon has proven to be a valuable asset for the network team, and is very service oriented, industrious and ambitious. Next time you use your ID badge, remember Jermon created the design. And when sending emails or using Office 365, he probably set up your account too. He is cool and calm and always dependable.

While Anoushka is the newest member of the helpdesk team. She started with us as an inventory intern in September 2021, and quickly made PHOTO BY MARTIN R. SMITH

STAFF FEATURE The IT Department is the feature for this issue! In this department, we have ten employees led by the Brian Evans, Deputy Manager Information Technology. The department’s vision is to provide, maintain and support information technology infrastructure and services which contribute meaningfully towards high quality patient care and end user experiences. There are three main teams within the department, namely systems, networking, and helpdesk.

The systems team is responsible for ensuring all information systems are active, maintained, and available to our end users when needed. The network team comprises technicians and a network engineer. They ensure that all users have access to our internal systems and internet. The helpdesk is on the frontline of our support efforts, they manage our inventory, and work closely with the network and systems teams to coordinate responses to various requests for support.

In this edition, we feature two of our team members, Mr. Jermon Ephraim and Ms. Anoushka Bruce. Jermon is one of our multi-talented technicians who does a little of everything quite well. He has experience in server administration, networking, PC repair and troubleshooting, desktop publishing and end user training.

an impact in the department by filling in for our helpdesk administrator during her absence. Anoushka is versatile, adapts quickly, and is always eager to ensure that the quality of our service is the best.

Click on the IT helpdesk icon on your desktop or email it.helpdesk@mhmc.lc if you need help. You can call to follow up on or discuss your ticket with us by dialing 6401.

Look out for IT’s Cellma rollout in the pharmacy, cashier booths and business office and upgrades to our PBX system in February!

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TEAM ACE Ambassadors for Culture and Engagement (ACE) has been established to enhance and maintain an engaging workplace environment.

To achieve this, the Employee Engagement, Reward & Recognition (EERR) unit within the Human Resources Department has put together a team of culture enablers and guardians to be commissioned to promote

IF YOU ALWAYS DO WHAT YOU ALWAYS DID, YOU WILL

MHMC culture and values.

ALWAYS GET

The idea of having ACE enables the team to

WHAT YOU

zero in on MHMC’s culture, get a better understanding of it and tailor programs,

ALWAYS GOT.

initiatives, activities, and events that are geared at establishing the MHMC values.

ACE will assist the organization in improving and maintaining positive employee engagement.

Look out for Team ACE in next months pulse.

- ALBERT EINSTEIN

JANUARY 2022

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EMPLOYEE STATUS CHANGES New Hires

Separations

Ayodele Stuart – Clinical Counsellor

Marisa Pamphile – Staff Nurse I

P H O T Duprey O BY MAR I N R . S M ICounsellor TH Jeanée – TClinical

Christa Woodly – Staff Nurse I

(Apprentice)

Naomi Brathwaite – Senior House Officer

Terencia George – Health Aide

Jeanee Vitalis – Medical Laboratory Assistant

Tresca James – Health Aide

Eustacia Kelly – Clinical Counsellor

Fabiana Arthur – Security Guard

Naomi Pascal – Billing Executive

Johanna Clarke – Maintenance Helpdesk Executive Antonio Fraites – Maintenance Technician Shawayne Wells – Orderly

Transfers/Promotions

Gatian Alban Charles – Groundsman

There were no transfers recorded for January

Andra Nickel Emilaire – Patient Services

2022.

Executive Dalyah Xavier – Patient Services Executive Alisia Daniel – Patient Services Executive Theodora George – Dietary Aide

Hot

Policy of the Month

Chapter 11.08 Registration of Nurses and Midwives Act, Part 3 – Midwives Excerpt 15. Register of Midwives (1) The Council shall keep for the purposes of this Part a register, to be known as the Register of Midwives, on which shall be entered the names of all persons who are entitled to be registered in accordance with the provisions of this Part.

(2) The entry on the Register of Midwives shall show the date of the registration and the qualification upon which the registration is based.

JANUARY 2022

Visitation Rules as of January 14, 2022 at OKEUH & NMWC still in effect: National Mental Wellness Centre (NMWC) All Wards | Maximum 15 mins for the visit |1 visitor per patient.

Monday to Sunday | 4pm - 5pm Owen King EU Hospital (OKEUH)

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SERVICE INTERRUPTION & CHANGES

All Wards | Maximum 15 mins for the visit |1 visitor per patient Monday to Sunday | 6am - 7am Patients in the Pediatrics Ward are allowed one parent to stay, and they should be registered with the nurses. The other parent or visitor will only be permitted during visiting hours.

MHMC recognises that persons may wish to drop off items for family members outside of visiting hours. Please note these items can be dropped off at the security station, properly marked with the patient’s name and ward.

RESUMPTION OF OUTPATIENT CLINICS AND ELECTIVE SURGERY SERVICES Effective Monday January 31, 2022, elective surgery and outpatient clinics have resumed. Outpatient pharmacy services will remain suspended at this time.

The Complex regrets the inconvenience caused as MHMC works to maintain vital services during the fifth wave of COVID19 cases. Resumption of services is accompanied by the following protocols critical to keeping staff, visitors, and patients safe:

·Outpatient clinics (including NICU and Cuban Eye Clinic) will recommence strictly with appointment times for patients ·Patients will not be allowed onto the compound more than 30 minutes before their scheduled appointment time.

MHMC encourages persons to only arrive for their stipulated appointment time ·Only patients who require assistance will be allowed to be accompanied to clinic. A maximum of one support person per patient will be permitted. ·Persons coming in for lab services will be required to sit in the patient waiting area outside and managed through the Outpatient Clinic by patient services executives.

Patients awaiting elective surgery will be contacted by a patient services coordinator to reschedule appointments.

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What's Coming?

Scan here for Instagram and Facebook

Saint Lucia’s 43rd Independence Anniversary Celebration – February 22, 2022

Theme: Douvan Ansanm – Celebrating Our People.

Don’t forget to follow our internal socials to be a part of upcoming activities.

A woman gave birth to two sons who were born on the same hour, of the same day, of the same year, but were not twins.

How is this possible?

(First person to submit their answer to EERR via WhatsApp @ 731-3290 will be contacted for a prize.)

Riddle of the

Month

January Throwback

Maintenance Day January 18th 2022.

Ezra Long Laboratory - medical lab assistants processes over 1000 COVID-19 test in 24 hours on January 12th 2022.