Building Technology to automate growth
Exceeding Expectations Full-Service Solutions From Communication to Risk Management and HR, we provide a full spectrum of solutions for your clients. We understand the challenges today’s employers and small business face, and we know you are asked to take on more than ever before. Expect more from your Insurance Agent/Advisor, expect a full spectrum of solutions. OSHA Penalties Federal/State Compliance
Claims Analytics, Workers’ Compensation Mod Analysis
OSHA Compliance & Support FMCSA Compliance DOT Compliance GHS Compliance
Compliance Legislation
HR Hotline Employee Safety Manual Industry-specific Safety Training OSHA Benchmarking Return to Work Programs Fraud Reduction Program Business Continuity Planning
Insurance Guidance
Toolbox Talks Workplace Posters
Employee Newsletters & Videos Quote Policies
Risk Management HR Support
Claims & Billing Assistance Negotiate Renewal Risk Summaries Coverage & Policy Expertise
Communication Marketing
Application Submission Loss Analysis Frequency vs. Severity Mod Reduction & Management Workers' Compensation Analysis Mod Reporting
Typical Services
From Agents
From Technology Companies
Break away from the mold of the traditional agent. The average agent meets basic needs when it comes to claims, plans and renewal negotiation. What about new exposures like cyber-attacks? New legislation? Pandemics?
New tech giants can be focused on curing the pains of HR, such as benefits administration and small compliance issues, but lack the personal touch and insurance expertise that an independent agent provides.
Featured Products
Insurance Focused Leads for Smarter Prospecting Growth is critical for any insurance business’s success, but new business development remains a challenge. This process is now completely transformed with miEdge’s industry-leading data solutions. Unlike any other company or solution, miEdge aggregates and analyzes thousands of datapoints from dozens of disconnected sources to create a comprehensive insurance profile for millions of employers. miEdge removes the guesswork in prospecting and delivers you the leads you need for growth and success.
Benefits •
Employee Benefits - Discover all the employee benefits prospecting data in one place. Find employers based on key business information, like eligible employees, commission fees, compliance issues and more.
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Property & Casualty - Unlock critical P&C data and target commercial prospects based on OSHA violations, DOT inspections, penalties and more. Access the most current and accurate data available to speed up the underwriting submission process.
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Data Analytics and CRM Integrations - Enhance your existing database with advanced features and reporting designed to ensure accuracy, provide new, strategic business insights, and enable you to prospect within your existing CRM solution.
Features • Next-level Discovery o Start conversations with the right people by identifying key decision-maker. o Engage prospects with detailed knowledge of their unique business and insurance strategy. o Eliminate inefficient cold calling and empower your sales team with an endless supply of warm leads.
• Streamline Prospecting & Lead Generation o Instantly access millions of leads o Target the businesses you want based on advanced search functionality. o Unlock strategic business insights and insurance profiles to boost sales operations. o Push lead data directly into CRM solutions to enhance your existing client and prospect databases
• Opportunity to Grow into New Markets o Uncover valuable employee benefits and P&C insights on prospects in unfamiliar industries to expand your operations and access carrier and broker information to target certain prospects. o Understand and target employers in unfamiliar industries using robust insurance profiles. o Access employer carrier and broker information to target strategic prospects
Marketing & Prospecting Solutions Drive growth improve retention and increase prospect engagement Do You Struggle to Find Quality Prospects? - Cold calling and referrals are not enough to support the growth you need. Now, unlock thousands of leads with complete insurance profiles from the largest database powered by miEdge™
Ready to Give Winning Prospect Meetings? - Landing meetings with prospects is critical for success. Make the most out of these opportunities by delivering valuable business insights in custom presentations. www.zywave.com marketing@zywave.com
Is Client & Prospect Engagement Difficult? - Staying in front of clients and prospects is critical for growth and retention. Automate this process with the tools you need to ensure you stay top of mind. Do You Struggle to Find Quality Prospects?
Email Marketing Automation •
Save time by sending scheduled communications to all clients and prospects
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Target specific groups with zero maintenance using dynamic lists based on unique account data and criteria
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Leverage robust reporting and metrics to measure the effectiveness of your communication efforts
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Save your lists so you can quickly access and engage your target audience
Lead Sourcing & Management, powered by miEdge™ •
Transform your marketing with the largest collection of insurance profiles and insights from dozens of sources
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Prospect strategically by finding qualified leads that match the specific criteria of your ideal employer
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Easily engage employers with simple lead list management and export
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Unlock critical dates in a prospect’s insurance life cycle and target them during their decisionmaking process
Prospect Discovery & Presentations •
Deliver custom presentations in minutes using an automated presentation creator
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Uncover your prospect’s pain points prior to meetings with a brief survey tool to help shape your strategy
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Deliver a presentation that addresses your prospect's main business concerns based on their interests
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Make prospect presentations your own with the ability to upload your own custom content
P&C EDITION
Your P&C sales & marketing engine Broker Briefcase Property and Casualty Edition, makes it easy to sell, market and communicate with clients and prospects. With innovative new features you can transform the way you manage, access, and utilize content. Zywave’s ever-evolving Broker Briefcase is designed to help you grow your business.
Benefits •
Streamline Communication & Build Your Brand - 77% of insurance buyers want to hear from their broker/agent at least once a month. With Broker Briefcase P&C Edition, you instantly engage with your entire prospect and client base—all with the click of a button.
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Empower Your Sales Team & Close More Business - Give employees the tools they need to save time and complete their day-to-day responsibilities more efficiently. Keep producers up to date on the latest best practices and market trends so they can land more first meetings and win new accounts.
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Simplify Prospect Meeting Prep - Stop wasting hours preparing for prospect meetings. With the Prospect Presentation Creator in Broker Briefcase, you can create custom presentations in minutes that target your prospect’s unique pain points.
Features •
Automated Communication Engine - Save time and make retention easy by setting up automated email campaigns for one-off or year-round distribution. With a dynamic lists feature, email lists will be automatically updated based on accounts and contacts that meet your specific criteria.
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Producer Training Program - Quickly onboard new producers and replicate the skills of high performers by using the Producer Training Program in Broker Briefcase P&C Edition. With more than 25 lessons and 8 courses, the program has everything you need to master each step in the sales process.
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Renewal Presentation Creator - Never go to another renewal meeting underprepared. By using the Renewal Presentation Creator tool in Broker Briefcase, you can create customized renewal presentations in just a few minutes that are targeted to each client’s unique pain points.
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Smart Content Delivery - Producers spend 30+ hours a month just looking for the resources they need to do their jobs. Now the most relevant content for your unique audience is dynamically recommended using advanced software and machine learning.
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Content Storage - Stop wasting time searching for the resources you need in multiple places. Turn Broker Briefcase into your single source of truth and upload all the resources your team needs in one easy to search, easy to organize system.
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P&C OneSource - More than 25,000 pieces of content on topics ranging from marketing to sales enablement, risk management to coverage analysis, and much more n Materials from industry leaders including Rough Notes, IRMI and ISO
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Built-in prospecting and marketing tools - Create a custom prospect presentation in just 3 minutes. Enhance your brand with premade, customizable PowerPoints, sell sheets, videos, social posts and more.
Prospect Presentation Creator Things to Consider Do your producers have differentiating resources to bring to prospect meetings? Are you confident that current prospecting resources can win you the BOR? Do you have a consistent way of communicating your value?
3 minutes. 3 steps. Stand out in prospect meetings with custom online portfolios. Answer a few questions and you can build a customized, printable presentation for your prospect meetings. Before you are done you will have a chance to review everything so you can remove, rearrange, or upload additional content.
Answer a few questions
Review your presentation
Download and go
BENEFITS EDITION
All the employee benefits resources you need in one place Broker Briefcase is undergoing a transformation. With innovative new features you can transform the way you manage, access, and utilize content. Zywave’s ever-evolving Broker Briefcase is designed to help you grow your business. New features you now have include:
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Smart Content Delivery - Producers spend 30+ hours a month just looking for the resources they need to do their jobs. Now the most relevant content for your unique audience is dynamically recommended using advanced software and machine learning. Content Storage - Stop wasting time searching for the resources you need in multiple places. Turn Broker Briefcase into your single source of truth and upload all the resources your team needs in one easy to search, easy to organize system.
Benefits •
Deliver Targeted, Educational Resources - With more than 4,500 pieces of content, Broker Briefcase Benefits Edition has everything you need to effortlessly service and educate your clients. Prove your value by providing industry-leading content in key benefits areas like health care reform, HR, wellness, compliance and more.
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Find the Right Content Format for Your Clients - We understand not everyone consumes content in the same way. That is why we offer a wide range of different content formats—including videos, flyers, infographics, newsletters, in-depth toolkits, and guides, and more—so you can best meet the unique needs of your audience.
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Train New Producers Faster - Quickly train new hires and help them sell more effectively by offering them one educational center for all their insurance questions. By providing one, easy-touse content system, producers can quickly find the information they need so they can successfully prepare for any prospect or client meeting.
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A Team of Content Experts - Unlock content you can trust. Broker Briefcase is powered by a team of 35+ professional writers/editors, market analysts, attorneys, and motion/graphic designers, so you can rest assured you are always getting professional-looking, reliable content.
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Weekly Content Notifications Emails - Never miss a beat or trending piece of content. With the weekly content notification emails in Broker Briefcase Benefits, you can stay on top of the latest market trends and send any relevant updates to your clients.
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Agency-Branded Content - Create custom-branded newsletters, presentations, flyers, toolkits and more with Broker Briefcase Benefits. By including your name, contact information and logo on valuable content, you can raise awareness about your brand and position yourself as a thought leader.
Zywave CPQ Solution that will transform your quoting and renewal process Configuring, pricing, and quoting is an essential function of any insurance agency. For most agents, these functions heavily rely on outdated, manual, and inefficient workflows that are often error-prone and likely provide a poor customer experience. Using Zywave CPQ allows you to sell and service better than ever – ultimately fueling growth for your agency and ensuring the retention of your clients.
Features Configure - Identify the right carriers and the right plan designs to meet the unique needs of each of your employers. Uncover where they struggle with their benefit plans and where there are opportunities utilizing data rich insights. •
Account Management - Reduce errors and improve efficiency by managing your benefits client and prospect data in a single location
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All Plans Analysis – Small Group - Easily access and analyze all available plan options by simply uploading a census and present them in customizable deliverable
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Compliance Testing - Protect employers from fees and penalties with risk mitigation and compliance diagnostic solutions to ensure their plans are in line with federal guidelines
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Medical Plan Comparison Chart – Small Group - Provide insight to employers by comparing small group plan options to find the ideal plans that meet their benefit strategy and satisfies the needs of their employees
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Medical Plan Design Benchmarking - Become more strategic by identifying how employers compare to similar businesses with data from thousands of employers that can be filtered by geography, funding type, industry code and employee count
Price - Instantly access pricing direct from numerous carriers, streamlining the RFP process no matter what plan design your employer requires. •
Carrier Direct ACA Quoting - Eliminate inefficient quoting and tedious interfacing with handfuls of carriers with access to multiple carrier-direct quotes in seconds all contained in one centralized platform
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Small Group Quoting and Proposals - Utilize a simple “shopping” experience that allows you to select and compare multiple plans at once
Quote - Deliver quotes to employers within proposal presentations that are professional, custom, and created in minutes. •
Custom Agency Branding - Stand out from your competitors with branded presentations available to be exported in multiple file types
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Enrollment Booklet Builder - Instantly create, manage, and store enrollment booklets that are customized with your colors, logos, and fonts
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Interactive Modeling - Showcase your strategic value with dynamic presentations that compare and contrast cost impacts and adjust premium contribution strategies in real-time
An AMS for today’s benefits broker Grow your bottom line and bring sanity to your agency. BrokerageBuilder helps you expand the services you offer clients while enhancing customer satisfaction.
Benefits •
Easily Manage Time-Intensive Renewals - Say goodbye to time-consuming renewals by streamlining the entire request for proposal (RFP) process. Create industry-leading RFPs in minutes and easily send them to multiple carriers using BrokerageBuilder™.
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Simplify Complex Commission Tracking - Tracking carrier commissions is complex. BrokerageBuilder™ makes it easy. Track commissions from any carrier with ease. Easily process and validate payments received and gain better insight into your agency's commissions revenue.
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Streamline Task Management - Centralize your data and create customized workflows tailored to your agency. Each day, users will receive a daily list of overdue tasks and upcoming items that require their attention—helping ensure nothing falls through the cracks.
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Activity Tracking for Any Account - Track activities for any given account, carrier, or employee, including current and past activity. Access all your agency's accounts, plans, files, activities, and carrier data from anywhere, 24/7.
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Complex commission tracking made easy - Track payments received and gain transparency into the agency's commission revenue n Import commissions easily with a flexible, non-templated feature.
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Creation wizard for painless RFP generation – Create carrier-ready RFPs in minutes, easily send them to multiple carriers and track their status in the system n Deliver industry-leading RFPs in a consistent format.
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Seamless integrations & easy file management - Microsoft Office and Zywave products create an efficient experience. Everyone has 24/7 access to all client data.
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Real-time Reporting - Take the guesswork out of reporting. Use one of the 80 available report templates or create your own in the ReportCenter. Use these reports to track upcoming renewals, monitor open activities, audit internal usage, and automate emailed reports.
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Custom Proposal Generator - Compile carrier quotes from RFPs to create tailored client proposals. Brand and customize proposals with cover pages and other relevant content—allowing you to easily highlight your value.
Your online enrollment and support platform HR servicing does not have to be a hassle. Relieve your clients’ HR burden by providing an online enrollment and support platform to solve your clients’ everyday business challenges.
Benefits •
Take the Stress Out of HR Administration - New hires, terminations and life events must all be processed in a timely manner. With our daily digests and HR dashboards, your clients never have to worry about missing an HR task again.
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Relieve Clients’ HR Burden - From paperless W-4 and I-9 forms to online file storage and task management, HRconnection’s virtual assistant creates a process for small companies that lack HR and can be easily deployed.
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Simplify the Enrollment Process - Open enrollment can be an extremely stressful time for you and your clients. Reduce the administrative burden by offering a paperless enrollment option and rules-based elections to minimize the chance of errors.
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Streamline Employee Communication - Reduce the amount of questions your clients’ HR team must answer so they can focus on more pressing business matters. Provide an online location to house company info, policies, and HR resources, as well as vacation and PTO tracking.
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Companywide Communication Portal - Online source of company info, policies, HR resources, as well as vacation and PTO training; available 24/7 to employees.
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Online Onboarding & HR Help - From paperless W-4 and I-9 forms to online storage and task management, the virtual assistant within HRconnection® makes it easier than ever to onboard new hires and stay on top of HR tasks
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Paperless Enrollment Option - Help your clients go green this enrollment season. Streamline enrollment by offering preloaded plans and forms, customizable benefit items, auto-fill medical and dental forms, and an e-signature option.
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Plan Decision Support Tool - Most employees do not understand their health benefits. Help your clients’ employees make more educated decisions by providing them with a plan decision support tool so they can find the plan that is right for them.
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Unlimited, Scalable Sites - Provide HRconnection to unlimited clients for one price as a costfriendly, scalable option for agencies with copy-and-paste site builds.
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Admin Alerts and Dashboards - Digest for admins summarizes activity, for efficient and accurate reporting, allowing admins to see a real-time view of employee activity.
HRconnection® EDI Seamless data exchange with carriers EDI is a cloud-based data transfer that automatically sends enrollment changes, terminations, and employee information updates from your client’s site to their carriers. Perfect for groups with constant employee fluctuation — no manual intervention or data manipulation required. Give your clients a solution that will drastically reduce time spent processing employee changes. Help your clients avoid costly mistakes associated with failing to submit information properly to their carriers.
Why EDI? •
Your clients need more HR support. You have the technology to help them.
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You can build a solid wall around your book with your unmatched service and business improvement offerings.
Setup Process •
After your EDI contract is signed, we take care of setting up the connection and monitoring the feed.
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Once established, data flows seamlessly between HRconnection® and your client’s carriers.
MyWave® Client Portal Deliver 24/7 expert guidance to your clients Save clients’ time and demonstrate your value by offering them our Employee Handbook Builder. With this tool, your clients can create custom employee handbooks from 180 different templates simply by answering a few quick questions.
Benefits •
Save Time with Online Servicing - Put more time back in your day by providing clients with a 24/7, online portal. By allowing clients to self-serve, they can get the benefits and P&C information they need around the clock.
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Provide Robust HR Guidance - Whether clients need help with hiring, onboarding, terminations or sample policies, the HR Content Library (powered by HR360™) has all the resources you need to help your clients do their jobs more effectively.
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Leverage Interactive HR & Compliance Tools - Prove how your agency is different from the shop down the street. Use the interactive tools in the Toolbox—including the Performance Review Builder, Health Plan Compliance Calendar, OSHA Log and more—to set your agency apart.
Features •
Thousands of On-Demand Resources - Provide clients with the thousands of pieces of content available through Broker Briefcase® to support their unique business needs, including industryspecific safety manuals, forms, policies and more.
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Attorney-Backed Compliance Resources - Whether clients need help with the ACA, COBRA, federal posters or OSHA, MyWave's Toolbox has the compliance tools you need to add value to your client relationships without adding to your workload.
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Salary Benchmarking & Total Compensation Tools - In today’s tight labor market, it is essential that you are doing everything possible to help clients retain and attract top talent. By providing clients with access to the Salary Benchmarking and Total Compensation tools in MyWave's Toolbox, you can help them better manage employee compensation.
Portal Options •
Ready-to-Use Portal - Get clients up and running in no time. With MyWave Connect®, set up is easy and the online portal comes pre-populated with colors, pages, text, and content, so you can start providing value right away.
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Fully Customizable Portal - Cater to your agency’s unique look and feel. With MyWave Elements®, your client portal can be fully customized, allowing you to change colors, pages, text, content and more to fit your agency’s branding.
Employee Handbook Builder Save your clients’ time and demonstrate your value by offering them the Employee Handbook Builder. With this tool, your clients can create custom employee handbooks from 180 different templates simply by answering a few quick questions.
Things to Consider Are your clients equipped with the tools they need to build custom, compliant handbooks? Are your clients giving their employees the information they need to ensure they adhere to all company policies? Are you able to provide the added services your customers need to remain loyal?
Customizable. Current. Compliant. Clients just need to answer some general questions and the builder creates a series of policies they can easily review, section by section. Clients will be provided with state specific policies when applicable. Your clients can add any custom policies unique to their business. Once clients complete the handbook, they can brand it to their business, instantly download and distribute it. Manage existing handbooks to make minor revisions to policies and duplicate a handbook without having to start from scratch.
MyWave® Toolbox MyWave® Portal Toolbox is a completely customizable go-to resource for clients’ HR and compliance needs. Tailor the user experience based on the unique demands of an individual client and even incorporate some (or all) of the tools into a fee-for-service model, In addition, these tools are branded back to your agency, which will add value to your client relationships without adding to your workload. ACA Reporting - Using the Toolbox, clients will be able to generate Forms 1094/1095 simply by importing their completed workbooks. They can even print their forms and file with the IRS or distribute to their employees—streamlining ACA compliance in three simple steps. COBRA Notices Generator - Satisfying COBRA notice obligations does not have to be challenging. In three easy steps, create all six required COBRA notices. Compliance Notice Builder - Produce custom benefits notices for any size company, saving hours of time and effort. When laws or corporate circumstances change, simply update the information, and generate a new notice instantly. With the Compliance Notice Builder, you will have the notices you need in minutes, plus distribution guidelines. Custom Job Description Builder - Job descriptions are such an important tool for your employees but developing them can be stressful. The Custom Job Description Builder helps you create the most complete job description so employees can achieve their true potential, which ultimately contributes to the success of the business. Employee Cost Calculator Help employers get a complete picture of the true cost when hiring new employees. From compensation and benefits to recruiting, training and other costs, this easy-to-use calculator accounts for those typical expenses you may not necessarily think about when hiring a new employee. Employee Cost Calculator - Help employers get a complete picture - of the true cost when hiring new employees. From compensation and benefits to recruiting, training and other costs, this easy-to-use calculator accounts for those typical expenses you may not necessarily think about when hiring a new employee. Employee Handbook Builder - Create and communicate your organization’s HR policies and procedures quickly and conveniently. Generate custom employee handbooks, branded to any organization, by simply answering a few quick questions. State and federal content is available along with the ability to upload any custom content. Federal Poster Advisor - Whether your client’s company is small or large, the U.S. Department of Labor (DOL) requires that they display several different posters in the workplace. Help clients identify the required posters by using the Poster Advisor to generate a list of federal laws administered by the DOL, along with links to download printable posters. FMLA Advisor - Help clients understand their rights and responsibilities under the federal Family and Medical Leave Act (FMLA). The FMLA Advisor can assist in understanding notice requirements, valid reasons to leave, which clients are required to provide FMLA leave, which employees are eligible to take FMLA leave and more.
Health Plan Compliance Calendar - Just by answering a few questions about their health care plan, your clients can generate their own customized compliance calendar. Featuring a rolling list of federal compliance dates, monthly reminders and supplementary resources, your clients will have everything they need to remain informed, meet upcoming deadlines and generate the applicable notices. HR Self-Assessment - Help clients analyze their human resource competencies to ensure clients are creating an environment for employees to thrive. Employers can assess their HR management practices, employee relations, recruiting process, training, and development process, and more. Once a module is completed, explanations will be provided to highlight where improvements can be made. Interview Question Builder - Choose from over 400 pre-developed behavioral interview questions in 49 categories to create a ready-to-use interview guide in just a few minutes. This will ensure that your clients are asking the right interview questions, as these are key to evaluating whether a candidate has the knowledge, skills, and qualities necessary to become a successful employee. Multi-State Law Comparison - This tool is a convenient way for clients to view and download labor laws in different states. If a client has locations in multiple states, they may be concerned about which state labor laws apply to their business. This easy to-use resource will generate side-by side charts your clients can use to compare state laws. OSHA Log A turnkey solution that helps your clients track incidents, generate OSHA mandated reports, and create forms— all in a secure, cloud-based environment with 24/7 access. OSHA Log - A turnkey solution that helps your clients track incidents, generate OSHA mandated reports, and create forms— all in a secure, cloud-based environment with 24/7 access. Performance Review Builder - Performance reviews are such an important tool for motivating employees and increasing their contributions to your client’s business, but the process can be stressful. This tool generates performance reviews based on an employee’s occupation, which can be customized with ratings and comments to describe performance issues. The customizable action plan will then help the employee improve their performance, so they can achieve their true potential while at the same time contribute to the success of your client's business. Salary Benchmarking Tool - Using this tool, clients can search compensation and pay structure reports either annually or by the hour. What is more, salary benchmarking survey information can be viewed and compared nationally, by state or within a state (narrowed by region or metro area). Clients will have access to salary data on over 800 job positions right at their fingertips. Sample Job Descriptions - A well-written job description is one of the main ways your clients connect qualified applicants to positions at their organization. Using sample job descriptions, your clients can effectively and accurately highlight an employment opportunity to potential candidates. Total Compensation Statement Builder - It is easy for your clients’ employees to think of total compensation simply in terms of salary, but it is so much more than that. This stepby step tool generates a total compensation statement for your clients in minutes, which, in turn, helps them educate their employees on the value of their benefits. Total compensation statements not only boost the morale of your clients’ employees, but they can also be a powerful retention tool.
Become your clients’ go-to resource - Create a Service Experience ▪ Fully customizable online client resource portal ▪ Thousands of HR and risk management resources ▪ Automation lets you focus on client face time—not portal administration Create Brand Value • • •
Differentiate with a unique site unlike any competitors. Showcase your expertise with branded, targeted resources. Become your clients’ go-to business resource and strengthen your agency value.
Secure Retention • •
Build exit barriers by delivering legislative news first—without lifting a finger. Stay in front of clients effortlessly with fresh content automatically posted and emailed to clients - driving them to you.
Drive Organic Growth • • •
Compete with larger rivals - each client user receives a portal tailored to their unique needs. Dramatically reduce time spent marketing and servicing clients. Your portal does the work, so you can spend time growing your business.
Deliver the Ultimate Client Service Experience ▪ Clients receive consistent, meaningful content. ▪ Offer a custom experience for each user Stay in front of clients – effortlessly • • •
Strengthen client relationships and boost retention - without investing time - with always fresh agency branded resources posted to the portal on your behalf. Deliver legislative updates first to be the resource clients rely on. Maximize engagement with auto-generated emails to alert clients of new content and drive traffic to the portal.
Customize your client experience • Differentiate your agency with extensive customization options. • Support niche audiences - tailor your portal to clients’ unique needs. • Cross sell and up sell by highlighting your agency’s full services, including third-party affiliations and other Zywave tools.
OSHA Compliance Made Easy
▪ OSHA reporting on demand in seconds. ▪ Industry resources showcase your expertise and support niche markets.
Simplify OSHA Recordkeeping •
Create powerful exit barriers when you make OSHA compliance easy, secure, and accessible from any computer. Educate clients with comprehensive OSHA guidelines and FAQs. Illuminate problem areas and trends with drill-down reporting and analytics—allowing you to provide targeted consulting resources based on client needs. Clients will not want to switch brokers once they start relying on your online OSHA log and resources.
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Deliver on-demand risk management resources • •
Support safety meetings with supervisor talking points and employee safety resources. A community forum allows clients to connect with thousands of industry peers to seek business advice and share best practices. Help clients reduce losses with documents and videos on loss control, workers’ comp, and risk management. Online motor vehicle records, fleet requests, certificate of insurance requests and claim reports streamline activity.
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Support Benefits, HR, and Compliance Needs
▪ Advise clients on complex and frequently changing health care reform provisions ▪ Clients can connect with HR peers to seek advice and share business practices. Deliver vital legislative updates first •
Clients receive timely compliance updates as soon as they are available—plus provide a full suite of legislative guides for all your clients’ compliance needs. Deliver guidance on COBRA, HIPAA, FMLA, Health Care Reform, Section 125, ADA and more. Provide easy-to-understand Legislative Briefs, Forms, Q&As and Definitions for various legal topics.
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Provide on-demand HR and benefits resources • • • • •
Employee newsletters, flyers, and posters support wellness programs to improve employee health and reduce costs. Support HR with educational articles, employee handbook policies, forms, videos and more. Streamline open enrollment and promote consumerism with employee benefit education. Help benefit managers make informed plan design decisions with benchmark data. Showcase agency programs and resources, such as a wellness specialist or HR webinars.
Implementation Options that Fit You
▪ Our experts help you create the ultimate client service experience. Implementation Process- Let experts guide you to your Unique Portal • • •
Dedicated consultants have years of experience tailoring sites to showcase an agency’s brand and highlight its strengths. Extensive customization, comprehensive branding and countless design options are at your fingertips. Custom training tailored specifically to your agency gets everyone on board faster and helps you develop internal processes.
Quick of Features and Benefits. Fully customizable and branded to your agency Filled with valuable Broker Briefcase content at the clients’ fingertips Create custom pages to promote agency solutions Customize view for each client based on niche, line of business, etc. Agency branded resources Legislative guides and compliance guides (DOT, OSHA, HIPAA, etc.) Benchmarking surveys on top HR and risk management topics Home page always displays latest, relevant resources based on client preferences OSHA tracking log and analysis Online forum for clients to connect with other HR professionals
Maximize Results Product Training and Support Accelerate internal adoption • • •
Ensure a successful launch and full user confidence through our proven implementation process. Work with a dedicated Project Manager, your single point of contact for all things Zywave. In-depth guidance from professional Product Trainers and dedicated Implementation Consultants. Engage agency staff and start improving results fast with live, interactive online training sessions that deliver even more instructor attention than an in person setting.
Build a foundation for success • • • • •
Training and support are not done when implementation is over—we partner with you for the long-term with a variety of ongoing resources. Self-serve and hosted ongoing training opportunities On-screen Help Online access to Quick Reference Guide Online Partner community Forum
A different kind of support experience • • •
Access ongoing phone and email support from our in-house team. Boasting 94% satisfaction ratings, they focus on helping our Partners execute with their tools. Monday - Thursday, 7:30 a.m. - 6:00 p.m. Friday, 7:30 a.m. - 5:00 p.m. (CST)
Easily promote to your prospects and clients A full suite of marketing and implementation materials to help you market your new solutions and sell the value to existing clients, so execution is easy.
Discover a portal that works for you – So you can work on results. ▪ Automatic client engagement portal ▪ Thousands of HR and risk management resources ▪ Based on deep HR feedback, proven to drive engagement Engage Clients Effortlessly • • •
Stay in front of clients without the work, with automatic content postings and email campaigns. Automatically target resources based on client preference. Deliver vital resources anywhere with MyWave Connect mobile.
Deliver What Matters Most • •
Clients access easy-to-understand content fast with smart search that brings up the most relevant content broken down by category. Showcase your expertise with legislative Q&As, deep topic overviews and an HR Hotline to support everyday business needs.
Drive Organic Growth • • •
Become your clients’ go-to resource and strengthen retention. Dramatically reduce time spent marketing and servicing clients. Your portal does the work, so you can spend time growing your business.
Engage effortlessly. Enhance service and stay top of mind. ▪ Clients receive consistent, meaningful content. ▪ Offer a custom experience for each user. Stay in front of clients—effortlessly • • •
Strengthen client relationships and boost retention - without investing time - with always fresh agency branded resources posted to the portal on your behalf. Maximize the most meaningful engagement with auto-generated emails to alert clients of content and drive traffic to the portal. Gain unprecedented engagement. When client’s login from custom emails, they are more engaged and visit more than double the pages.
Target to client needs • •
Support niche audiences—portal preferences automatically target clients with specialized resources. Clients can customize their experience based on state, industry, and topic preference.
Compliance made easy. Plus, the Risk Management resources you clients need. ▪ Q&As educate clients on popular topics ▪ Deliver thousands of resources at your clients’ fingertips
Deliver thousands of on-demand resources • • •
Wow clients with thousands of documents to support their unique business needs. and ensure 24/7 compliance. Educate clients with comprehensive legislative guides and Q&As. Follow up on client queries by deep linking to any search, document, or topic.
Deliver on-demand risk management resources • •
Support safety meetings with supervisor talking points and employee safety resources. Help clients reduce losses with topic overviews, documents and videos on loss control, workers’ comp, and risk management.
Become your clients’ Go-To Resource for Support, HR, and Compliance. ▪ Support vital legislative needs ▪ Deliver on all the topics that matter to clients Deliver vital legislative updates first • • •
Give clients what they want - timely compliance updates as soon as they are available. Take advantage of a full suite of legislative guides for all your clients’ compliance needs. Deliver guidance on COBRA, HIPAA, FMLA, Health Care Reform, Section 125, ADA and more. Provide easy-to-understand Legislative Briefs, Forms, Q&As and Definitions for various legal topics.
Provide on-demand HR and benefits resources • • • •
Newsletters, flyers, and posters support wellness programs to improve employee health and reduce costs. Support HR with educational articles, employee handbook policies, forms, videos and more. Streamline open enrollment and promote consumerism with employee benefit education. Help benefit managers make informed plan design decisions with benchmark data.
Help clients find what they need when they need it. ▪ Clients can find reliable answers, fast ▪ Deliver value wherever they are Help clients find what they need, fast • •
Smart search means clients get more meaningful results--no wading through non-relevant documents. Results are customized to client preferences and broken down by category for easy viewing.
The resources they need, wherever they are • •
Mobile optimization allows clients to access what they need, when they need it - on the road, at a job site or on a manufacturing floor. Deliver all the benefits of a portal in their back pocket, accessible when they need it.
Quick of Features and Benefits. Automatic portal activation Automatic daily, weekly, or monthly email campaigns to drive utilization Content is automatically posted by Zywave 95% of Broker Briefcase content is at the clients’ fingertips HR Hotline module to offer HR expertise to select clients Automatic customization of search results to your client’s user state and industry Global search of all portal content to help clients find what they need fast Organized search results by audience and content type for quick scanning Deep link to all portal content to easily answer client inquiries Mobile friendly Home page always displays latest, relevant resources based on client preferences Benchmarking survey results on popular HR and risk management topics Branded to your agency Legislative Q&As Video content Pair with HRconnection employee portal to offer a full HR solution
Maximize Results Product Training and Support Accelerate internal adoption • • •
Ensure a successful launch and full user confidence through our proven implementation process. Work with a dedicated Project Manager, your single point of contact for all things Zywave. In-depth guidance from professional Product Trainers and dedicated Implementation Consultants. Engage agency staff and start improving results fast with live, interactive online training sessions that deliver even more instructor attention than an in person setting.
Build a foundation for success • • • • •
Training and support are not done when implementation is over—we partner with you for the long-term with a variety of ongoing resources. Self-serve and hosted ongoing training opportunities On-screen Help Online access to Quick Reference Guide Online Partner community Forum
A different kind of support experience • • • •
Access ongoing phone and email support from our in-house team. Boasting 94% satisfaction ratings, they focus on helping our Partners execute with their tools. Monday - Thursday, 7:30 a.m. - 6:00 p.m. Friday, 7:30 a.m. - 5:00 p.m. (CST)
Offer an HR Hotline for on-demand expertise Add HR Hotline module to MyWave Connect to offer clients the ability to get their tough HR questions answered directly by an HR professional. Plus, the resources from the portal help clients execute on advice.
Wrap360™ ERISA Wrap Compliance Made Simple Designed for today’s busy broker, Wrap360 is an interactive, online Wrap SPD and Wrap Plan Document generator. Wrap360 makes it simple to keep your clients in compliance with SPD and Plan Document requirements.
▪ Maintained by staff attorneys and a major ERISA law firm ▪ Receive email alerts when wrap templates have been updated due to changing laws ▪ Increase your income by charging a fee for wrap documents Benefits Protect & Retain Existing Clients • •
Demystify ERISA wrap requirements with Wrap360™, our interactive online SPD and wrap plan generator tool. Wrap360 is maintained by experienced attorneys and a major ERISA law firm so you can rest assured you are always getting accurate information.
Increase Your Income • • •
Enhance fee-for-service model by charging a service fee for each document you prepare for your clients and turn document compliance into a whole new profit center. Stay Up to Date on the Latest Changes Receive email alerts regarding ERISA or IRS requirements that could impact wrap SPD and plan document compliance. Quickly update wrap SPD and plan document templates to reflect any requirement changes.
Features Employer Portal - Wrap360’s customizable employer portal enables employer groups to help complete or maintain Wrap SPDs and Plan Documents. Clients will be able to fill in missing information and upload component benefit insurance certificates and documents. Wrap360’s customizable employer portal allows clients to help complete or maintain wrap SPDs and plan documents, helping to promote greater transparency and collaboration.
Employee Portal - Wrap360 closes the communication loop with an easy to-use ‘Employee Benefits Document Portal’ managed by employer groups. After login, employees are presented with an informative welcome letter, the Wrap SPD documents in English and/or Spanish, and accompanying benefit component documents. Documents are available for employee access and download 24/7, simplifying the distribution and availability of these important compliance materials. Close the communication loop with your clients’ employees.
Additional Plan Documents and SPDs Available ✓ IRS – Required Plan Documents for Premium Conversion Plans (PCP)/Premium Only Plans ✓ ✓ ✓ ✓
(POP)/Section 125 Plans Combined PCP-HSA SPDs and Plan Documents Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) SPDs and Plan Documents Spanish-language Wrap SPDs and Wrap Plan Documents Health FSA and HRA SPDs and Plan Documents
The on-demand resource for your clients’ HR questions Benefits Serve as an Extension to Your Clients’ HR Department - Most employers lack sufficient HR resources and oftentimes need guidance on very specific questions. By offering your clients the HR Hotline, you can reduce their administrative burden and get them the answers they need to successfully run their business.
Get Trusted HR Guidance - HR Hotline is staffed by experienced HR professionals who average more than 15 years. Experts can help with a wide range of topics, including benefits, federal compliance, employment law, wage and hour, discipline, and terminations, hiring, workers’ comp and more. When your clients use HR Hotline, they will be communicating with HR professionals who can give them personalized recommendations and consultation.
Save Yourself Time - You are an insurance expert, not necessarily an HR expert with hours to spend searching for answers to niche questions. With our HR Hotline, you can provide a convenient, one-stop resource for all your clients’ HR questions and put more time back in your day.
Features to set your agency apart Connect Directly to Experienced Professionals - Clients can call, email, or submit an online request to get on-demand answers to their everyday HR challenges. Clients also can leverage a resource that includes state-specific HR topics and legislation - allowing them to self-serve certain questions, which are responded to by expert HR professionals.
Supporting Documentation to Act on Advice - HR professionals not only answer questions, but they also provide supporting content and documentation to help put their recommendations into action. This content can be delivered right away, saving time for you and your clients.
Flexible Licensing for Your Entire Book - Distribute HR Hotline licenses to any client that you choose. You also can keep a seat for yourself so you can access the HR Hotline directly to answer your clients’ questions.
Expertise you and your clients can count on - People on the other end of the hotline are experts and are familiar with everything HR. Experts have a range of certifications and average over 15 years of experience.
Coverage of a wide variety of topics - Expertise includes benefits, federal compliance, employment law, wage & hour, discipline & terminations, hiring, workers’ comp and more
Enhance self-service with state-specific resources
- Clients leverage a resource that
includes state-specific HR topics and legislation. Clients are empowered to find answers to specific questions themselves
Zywave Learning™ Your comprehensive training solution Zywave Learning™ makes it easier than ever for you to provide the training courses your clients and their employees need in an easy-to-use learning management system (LMS).
Benefits Provide Access to an Online LMS - 75% of employers say it is important that their broker offer an online LMS for employee education and safety. Meet and exceed this market need by offering clients access to Zywave Learning™, our very own LMS. Zywave Learning is mobile-ready, so learners can complete training from anywhere, at any time.
Reduce Employer Training Costs - On average, companies spent $986 per learner in 2018 on employee training, and these costs can add up quickly if your clients have a lot of employees. Boost retention and prove your value by providing Zywave Learning as a cost-effective alternative to the expensive training solutions your clients are using now.
Offer Sexual Harassment Prevention Training - One-fifth of American adults have experienced sexual harassment at work. Help your clients promote a safer work environment by offering them the sexual harassment prevention training courses available in Zywave Learning.
Features Comprehensive Course Catalog - Zywave Learning boasts more than 150 workplace safety trainings, including industry-specific courses for construction, transportation, restaurant, health care and chemical industry employers. Courses are available for both employees and managers in English and Spanish.
Robust Training Reports - Easily demonstrate the value of your training solution by using the robust reporting tool and dashboard in Zywave Learning. With this reporting, employers can track compliance with government-mandated training requirements, helping to ensure nothing slips through the cracks.
CA, CT, DE, IL, ME, NY, WA, and International Sexual Harassment Courses - Do you have clients in California, Connecticut, Delaware, Illinois, Maine, New York, Washington, or Canada? Make sure they comply with their state- or region-mandated sexual harassment prevention training requirements. These courses are available for both employees and managers at no additional cost. Set Course Due Dates and Automate Email Reminders - Now within Zywave Learning, when assigning courses due dates can be set by which employee groups and individual employees must complete courses. Additionally, automated email reminders can be scheduled to enable employers to ensure employees complete courses in the timeframe required. Additionally, you can now further promote your organization within Zywave Learning by customizing the employer administration portal with your logo and company color.
Fast Activation for Employers - Employers can add employees individually or in bulk, then quickly send them custom invitation emails to Zywave Learning.
Decision Master Warehouse + PlanAdvisor Help your clients control their rising health care costs with data claims analysis. Easily identify health plan cost drivers and show your clients how they benchmark within their industry. Ease their concerns with the ability to model potential plan design changes so their employees can get the most out of their health care benefits.
Benefits Identify Health Plan Cost Drivers - Benchmark your group's medical and prescription utilization and costs against one of the largest normative data sets in the country. Use our advanced analytics to illuminate potential problem areas.
Take the Fear Out of Data Analysis - Stop wasting time with spreadsheets. With the interactive dashboards and reporting within Decision MasterÂŽ Warehouse and PlanAdvisorÂŽ, you can quickly get to the who, why, where, what and when, so you can deliver targeted, cost-saving strategies and helpful insight into choosing a plan.
Help Employees Get More Out of Their Health Care Dollars - Open enrollment can be a confusing time for employees. Help your clients’ employees better understand their health care options by providing them with our Plan Selector tool, so they can make wiser decisions during enrollment time.
Features Comprehensive Benchmarking - Show your clients how their health plans match up by region and industry. Explore more than 60 categories, including total health plan costs, inpatient and outpatient claims, ER utilization and more. Identify gaps in their health plans to help them compete for and retain top talent.
Renewal Estimator - Calculate projected health plan renewal costs based on trend, midpoint, and large claim information. Use this data to ensure clients are getting a fair renewal quote and effectively budgeting for future expenses.
Customizable Reporting - Once your analysis is complete, easily create branded, custom reports for your clients. Showcase your value by providing strategic plans with multi-year or multi-location reporting to help clients better understand how to manage their health care costs.
Powerful mod analysis at your fingertips Put time back in your day, eliminate manual data entry errors, and deliver instant analytics and reporting with the new import feature in ModMaster®.
Do not just calculate the Mod sell with it. ▪ Deliver trusted, accurate experience mod analysis in seconds ▪ Provide strategies to lower premium costs ▪ Generate powerful, branded reports instantly Outperform the Competition • • •
Go beyond the low bid mentality and position yourself as the mod expert. Prove the cost savings you can help prospects achieve. Differentiate your brand.
Empower clients • • •
Open prospects' and clients' eyes to the impact of mod and challenge the incumbent broker. Identify cost drivers and trends with sophisticated analysis. Provide strategies to improve the mod and save clients’ money.
Lock in retention • • •
Deliver long-term cost reduction to make a lasting impact on the client’s bottom line. Support a safety culture, return to work and more with a library of resources. Help clients plan for future costs.
Deliver results in seconds • • • •
Upload experience mod worksheets and receive results instantly. Save time and demonstrate value. ModMaster's quick import feature and agency-branded reports do the work for you. Import feature available in all NCCI states, Indiana, New York, and California.
Open Doors and unseat incumbents. Grow your business with expert Mod Analysis. ▪ Enter data and show saving potential in minutes ▪ Dynamic reports illustrate the powerful impact of your solutions Discover a new prospecting hook •
Educate prospects on the impact of the mod. • Easily demonstrate the prospect’s saving potential with the Quick Mod analysis, demonstrating the importance of the minimum mod. • Challenge the incumbent beyond price
Craft a stronger story • • •
Differentiate your organization with a new competitive advantage—helping clients identify and achieve their lowest possible mod. Position yourself as a strategic partner who will work to impact the prospect’s bottom line. Keep your firm top of mind with reports branded back to your business.
Deliver cost savings with powerful analysis. Strengthen relationships and secure your book. ▪ Analyze trends, impact of specific losses or policy periods. ▪ Leverage the quickest import feature on the market. ▪ Deliver solutions with Broker Briefcase® marketing library. Expose cost drivers • • •
Conduct powerful full mod analyses. Uncover cost drivers such as higher losses by location, department, or type of injury. Educate clients on the source of premium costs, the impact of the mod and what is behind it, and how you can control those issues to lower costs.
Import for faster results • • •
Put more time back in your day. Eliminate manual data entry errors. All NCCI states, Indiana, New York, and California supported.
Provide cost-saving solutions • • •
Help clients implement loss control solutions to lower the mod and their premium. Deliver return-to-work programs, safety program implementation, loss control information, employee deliverables and more. Strengthen relationships with long-term strategies that will deliver results and help clients anticipate changes in the mod.
Additional Features Quick Mod Analysis for Prospecting - Discover a new prospecting hook by using Quick Mod Analysis to demonstrate a prospect's saving potential in minutes. Use this data to educate prospects about the importance of the minimum mod and showcase your value.
Full Mod Reporting - Enter itemized payroll and loss data to get detailed mod analysis, including multi-mod comparisons, frequency vs. severity reporting and more. Then, use the resources available in Broker Briefcase® to provide cost-saving solutions, such as return to work programs, safety articles and employee communications.
Fastest Import Feature on the Market - Upload NCCI experience rating worksheets and receive results in seconds. Eliminate manual data entry errors and deliver instant analytics and reporting to your clients and prospects.
Quick Review of Features and Benefits. Engage your clients and prospects with reports that blend workers’ comp education and information specific to them. Communicate the mod, the minimum mod, the controllable mod and associated premium. Focus on the savings achievable through loss control. Highlight mod drivers such as frequency or severity issues. Illustrate the impact of each specific loss on mod points and premium - - "how did this one loss really impact our company?” Identify loss trends associated with particular body parts, types of injury, departments, locations, and other demographics. Create custom report packages branded to your business. Verify the official bureau mod. Project a mod a year or more in advance. Create what-if scenarios such as in mergers and acquisitions, loss improvements and more. Use mod comparison reports to: • • • •
Explain a mod change Benchmark between employers in similar industries Show actual vs. what-if scenarios Include in stewardship reports Generate a quick mod or full mod analysis effortlessly.
Pair with Broker Briefcase to deliver strategies to lower client premium costs and follow up with cost-saving solutions. Import experience modification worksheets directly for results in seconds. •
Supported in all NCCI states, Indiana, New York, and California
Identify, Quantify, Deliver. Identify and quantify P&C cost savings for your clients
▪ Recommend strategic loss control actions and track savings over time ▪ Discover root causes of claims ▪ Help clients make more effective decisions to reduce losses Benefits Expose Cost Drivers • •
Discover root causes of workers’ compensation, automobile, property, and general liability claims. Identify claims trends over five-year periods with easy-to-read, comprehensive reports reporting features in RALLE® Warehouse.
Save Your Clients Money • • • •
Recommend strategic loss control actions. Track cost savings over time. Prove your value as a broker by impacting your client’s financials. Come renewal time, there is no question about your value.
Become a Strategic Partner • •
Help clients make faster and more informed decisions about how to reduce their claims-related losses. Pair your analysis with the content in Broker Briefcase® P&C to deliver targeted, educational resources to your clients.
Features Easy-to-Understand Management Reports • •
RALLE® transforms carriers’ hard-to-read loss run data into professional, easy-to-use reports. Generate clear and consistent loss runs over multiple policy periods to get a more complete picture of problem areas.
Normalize Data Across Coverage Lines •
Changing carriers does not have to mean a loss of data integrity. RALLE® Warehouse normalizes the data for you, so you are always comparing apples to apples over various years, locations, and lines of coverage.
Centralized Location for Case Notes •
Stop storing case notes in multiple locations. With RALLE Warehouse, you can store current valuations and case notes in one, easy-to-access location, helping to ensure you always stay on top of open claims.
Contact Information MIKE HALLER Email: mhaller@insuranceagencynetwork.com Cell: 425-681-0996 Fax: 425-868-2411
Contact Information Phone: 877-699-9928 Email: marketing@zywave.com