Joint Priority #3: (cont.) Exceptional organizational effectiveness.

Maintain exceptional customer service to the community and customers.

Citizen survey. Measure response times to calls for service.

Measure number of citizen generated complaints in IAPro.

Measure number of citizen generated compliments received through IAPro. Measure the average amount of time a public records requests take yearly.

Initiatives (Tactics) Metrics

1. Enhance department wide asset management of documents and evidence to include modernized long-term storage methods, improved retention procedures, and transparent reporting to improve efficiency and tracking.

2. Increase the number of Police Service Officers (PSO) and Civilian Investigation Specialists (CIS) as justified by statistical analysis by July 2025.

• Microfiche and paper documents converted to digital

• Retention policies for evidence modernized with best practices

• Implementation of department-wide asset management system

• Staffing study completed for PSOs and CISs

• Approval of increase PSO and CIS staffing

Strengthen internal communication. Measure employee views of 360 with the Chief videos. Measure communication responses on the citywide survey related to the Police Department.

Number of policies addressed.

Initiatives (Tactics) Metrics

Implement “Stage 5” Crime Analysis in line with recommendations from ASU’s Center for Violence Prevention and Community Safety to be a data-driven decision-making organization by 2028.

Implement TeleStaff to optimize scheduling,communication and deployment of personnel

• Measure crime analysis benchmarks yearly to determine the crime analysis stage

• TeleStaff implementation

• TeleStaff rollout to Patrol and other units

Joint Priority #4:

Strategic staffing: Strategically plan to hire and retain the best candidates by improving organizational culture, engaging employees, succession planning, and development.

Hire, recruit, and retain talent representative of the community served.

Measure % of staff diversity in comparison to the community population.

Number of candidates meeting minimum HR and sworn qualifications.

Number of sworn applicants hired.

Number of sworn new hires passing FTO.

Count of digital media call to actions.

Measure retention rate for sworn staff.

Measure retention rate for professional staff.

Initiatives (Tactics) Metrics

Increase the number of qualified candidates in the academy each year and retain current employees through new recruitment and hiring efforts.

• Number of candidates hired.

• % of retention.