Strategic Plan Objective(s), and KPIs

Increase diversion of non-police requests for assistance to appropriate social agencies.

Measure decrease of repeat behavioral health calls excluding mental health facilities.

Develop current and future leaders.

Number of applicants for first line and mid-level leadership positions.

Measure key leadership perceptions of supervisors derived from yearly 360 supervisor review. # members attending Command Level leadership schools yearly.

Maintain exceptional customer service to the community and customers.

Citizen survey.

Measure response times to calls for service.

Measure number of citizen generated complaints in IAPro. Measure number of citizen generated compliments received through IAPro.

Measure the average amount of time a public records request takes yearly.

Strengthen internal communication.

Measure employee views of 360 with the Chief videos.

Measure communication responses on the citywide survey related to the Police Department. Number of policies addressed.

Joint Priority #4:

Strategic staffing: Strategically plan to hire and retain the best candidates by improving organizational culture, engaging employees, succession planning, and development.

To carry forth our mission of relentless crime fighting to reduce crime and increase citizen safety, MPD will continue to recruit and retain quality personnel. This includes the strategic marketing of the unique opportunities MPD offers, continuing to aggressively develop pathways into law enforcement careers, and exceptional training and retention benefits to ensure we continue to retain high quality employees to serve the citizens of Mesa to improve organizational effectiveness through the development of future leaders, focusing on exceptional customer service, and strengthening internal communication.